CN109272674A - A kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment - Google Patents
A kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment Download PDFInfo
- Publication number
- CN109272674A CN109272674A CN201810982740.8A CN201810982740A CN109272674A CN 109272674 A CN109272674 A CN 109272674A CN 201810982740 A CN201810982740 A CN 201810982740A CN 109272674 A CN109272674 A CN 109272674A
- Authority
- CN
- China
- Prior art keywords
- malfunction elimination
- knowledge base
- base platform
- self
- elimination device
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- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N5/00—Computing arrangements using knowledge-based models
- G06N5/02—Knowledge representation; Symbolic representation
- G06N5/022—Knowledge engineering; Knowledge acquisition
- G06N5/025—Extracting rules from data
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/211—Software architecture within ATMs or in relation to the ATM network
Abstract
The invention discloses a kind of self-service device malfunction elimination systems for supporting to use under offline and on-line environment, including malfunction elimination device and knowledge base platform；The malfunction elimination device pass through wired or wireless connection knowledge base platform and download and upload information；The malfunction elimination device downloads knowledge base data out of knowledge base platform and stores record；The record of O&M malfunction elimination newly-increased daily is uploaded to knowledge base platform, more new knowledge base data by the malfunction elimination device；The present invention provides accident analysis and judgment method under offline environment by malfunction elimination device, the problem of for that can not position, pass through network channel, the connection directly set up between scene and company's research and development answers most of problem by remotely checking analysis, pass through the method, it can greatly facilitate after sale, improve working efficiency, while greatly improving the satisfaction of bank client.
Description
Technical field
The present invention relates to a kind of self-service device malfunction elimination systems for supporting to use under offline and on-line environment, belong to bank
The self-help terminal equipment technical field that field uses.
Background technique
Bank self-aid apparatus is all deployed under intranet environment, cannot on public network connection, equipment goes out under traditional mode
Problem just needs the engineer after sale of producer to scene, checks mistake, common plant issue can be solved directly, right
Research staff's intervention analysis that company is then needed in the problem of software generally may require that Field Force copies and take log, is sent back to public affairs
Department, research staff are updated processing after having analyzed again, and whole process takes a long time, and after-sales staff at least needs existing
Twice, wasting manpower and material resources and financial resources and time cost, the satisfaction of client are lower.
Summary of the invention
For the above technical problems, the purpose of the present invention is: propose a kind of support under offline and on-line environment
The self-service device malfunction elimination system used conveniently after sale improves working efficiency, while the satisfaction of high bank client.
The technical solution of the invention is as follows is achieved: it is a kind of support to use under offline and on-line environment self-service set
Standby malfunction elimination system, including malfunction elimination device and knowledge base platform；The malfunction elimination device passes through wired or wireless company
Connect knowledge base platform and download and upload information；The malfunction elimination device is downloaded knowledge base data and is deposited out of knowledge base platform
Storage record；The record of O&M malfunction elimination newly-increased daily is uploaded to knowledge base platform, more new knowledge by the malfunction elimination device
Know library data.
Preferably, the malfunction elimination device by CPU Master Control Unit, storage unit, network unit, liquid crystal display unit and
USB connection unit composition.
Preferably, firmware program is additionally provided in the malfunction elimination device；The firmware program include permission control module,
Automatic test module, offline failure analysis module, remote fault analysis module, knowledge base download module and malfunction elimination process note
Record and uploading module.
Due to the application of the above technical scheme, compared with the prior art, the invention has the following advantages:
A kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment of the invention, is arranged by failure
It looks into device and accident analysis and judgment method under offline environment is provided, the problem of for that can not position, by network channel, directly
The connection set up between scene and company's research and development answers most of problem by remotely checking analysis, passes through this side
Method can greatly facilitate after sale, improve working efficiency, while greatly improving the satisfaction of bank client.
Detailed description of the invention
Technical scheme of the present invention is further explained with reference to the accompanying drawing:
Attached drawing 1 is of the invention a kind of to support to weigh in the self-service device malfunction elimination system used under offline and on-line environment
Limit the work flow diagram of authentication module；
Attached drawing 2 is event in a kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment of the invention
Barrier investigation analytic process figure.
Specific embodiment
The present invention will now be explained with reference to the accompanying drawings.
As attached drawing 1,2 show a kind of self-service device failure for supporting to use under offline and on-line environment of the present invention
Check System, including malfunction elimination device and knowledge base platform；The malfunction elimination device passes through wired or wireless connection knowledge
Library platform and downloading and upload information；The malfunction elimination device downloads knowledge base data out of knowledge base platform and stores note
Record；The record of O&M malfunction elimination newly-increased daily is uploaded to knowledge base platform, more new knowledge base by the malfunction elimination device
Data；The malfunction elimination device is by CPU Master Control Unit, storage unit, network unit, liquid crystal display unit and USB connection unit
Composition；Firmware program is additionally provided in the malfunction elimination device；The firmware program includes permission control module, tests mould automatically
Block, offline failure analysis module, remote fault analysis module, knowledge base download module and malfunction elimination process record and upload mould
Block.
Troubleshooting is carried out in accordance with the following steps, 1, knowledge base pre-download are connect by USB connection unit with computer, from
Knowledge base platform downloading data information, and store into the storage unit in malfunction elimination device；2, field failure analysis investigation,
Offline malfunction elimination, according to problematic phenomenon, malfunction elimination device is passed through USB connection by the module that simple determination may go wrong
Self-service device to be tested is authenticated by permission control module first, certification by i.e. can be used malfunction elimination device into
Row equipment detects automatically, by automatic test module detection device modules one by one, and records phenomenon of the failure, existing according to failure
As the data in inquiry storage unit, failure cause that may be present is analyzed simultaneously by the data fuzzy search in storage unit
Possible reason is checked one by one, determine questions and prospect and is handled；3, field failure analysis investigation, online malfunction elimination,
If above step not can solve problem, that is, enters online malfunction elimination process, pass through on-line joining process, Auto-matching remote online work
Cheng Shi, firmware program can be simultaneously packaged according to possible out of order module, automatically retrieval device log, upload to remote port, remotely
Engineer can initiate long- distance tabletop control and operate, remote viewing device problem, field engineer's compounding practice EM equipment module, until
Orientation problem simultaneously solves；4, problematic phenomenon and solution are recorded；5, allow to network, upload the data to knowledge base platform.
The knowledge base remote download of malfunction elimination device and update realize that steps are as follows:
Step 1, newest knowledge base data are downloaded from knowledge base platform daily, knowledge base data include structural data and
Unstructured data；
Step 2, the record of same day O&M malfunction elimination is uploaded to knowledge base platform, more new knowledge base data daily.
The workflow of purview certification module realizes that steps are as follows:
Step 1, connecting fault examination device and self-service device, are attached by USB；
Step 2, automatic Starting reads the configuration information on self-service device, reads equipment Serial Number；
Step 3, if read less than it is wrong to belong to facility information, record, passes through other channels and handles problems；
Step 4, it reads successfully, malfunction elimination device display screen pops up landing frame；
Step 5, employee number, password are inputted；
Step 6, success is logged in, is detected automatically into equipment；
Step 7, failure is logged in, no operating right handles problems by other channels.
Malfunction elimination analytic process includes offline malfunction elimination and online malfunction elimination, realizes that steps are as follows:
Step 1, into automatic test access；
Step 2, test module is selected；
Step 3, start to test；
Step 4, the failure of appearance is recorded and saved；
Step 5, start the possible reason of off-line analysis failure, and reason is shown；
Step 6, it is checked one by one for reason, inspection result；
Step 7, problem is resolved；
Step 8, problem cannot be resolved, into following step；
Step 9, the long-range application of triggering, requests development resources；
Step 10, remote engineering teacher respond request, and obtain facility information；
Step 11, device log automatic packaging and remote computer is uploaded to；
Step 12, remote engineering teacher manual log analysis；
Step 13, according to circumstances apply for long- distance tabletop control；
Step 14, field engineer cooperates remote engineering Shi Jinhang equipment operation, checks problem；
Step 15, positioning problems, record problem and solution simultaneously save；
Step 16, long-range connection is disconnected, is terminated.
The present invention provides accident analysis and judgment method under offline environment by malfunction elimination device, for that can not position
The problem of, by network channel, the connection between scene and company's research and development is directly set up, by remotely checking analysis, to big
Subproblem is answered, and by the method, can greatly be facilitated after sale, be improved working efficiency, while greatly improving bank client
Satisfaction.
The above embodiments merely illustrate the technical concept and features of the present invention, and its object is to allow person skilled in the art
Scholar can understand the contents of the present invention and be implemented, and it is not intended to limit the scope of the present invention, it is all according to the present invention
Equivalent change or modification made by Spirit Essence, should be covered by the scope of protection of the present invention.
Claims (3)
1. a kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment, it is characterised in that: including failure
Examination device and knowledge base platform；The malfunction elimination device passes through wired or wireless connection knowledge base platform and downloads and upload
Information；The malfunction elimination device downloads knowledge base data out of knowledge base platform and stores record；The malfunction elimination device
The record of O&M malfunction elimination newly-increased daily is uploaded into knowledge base platform, more new knowledge base data.
2. a kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment as described in claim 1,
Be characterized in that: the malfunction elimination device is connected by CPU Master Control Unit, storage unit, network unit, liquid crystal display unit with USB
Unit composition.
3. a kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment as described in claim 1,
It is characterized in that: being additionally provided with firmware program in the malfunction elimination device；The firmware program includes permission control module, automatic survey
Die trial block, offline failure analysis module, remote fault analysis module, knowledge base download module and malfunction elimination process record and on
Transmission module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810982740.8A CN109272674A (en) | 2018-08-27 | 2018-08-27 | A kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810982740.8A CN109272674A (en) | 2018-08-27 | 2018-08-27 | A kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109272674A true CN109272674A (en) | 2019-01-25 |
Family
ID=65154379
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810982740.8A Pending CN109272674A (en) | 2018-08-27 | 2018-08-27 | A kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment |
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| CN (1) | CN109272674A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110968619A (en) * | 2019-11-28 | 2020-04-07 | 机械工业仪器仪表综合技术经济研究所 | Hydraulic press self-learning fault diagnosis method and system based on Fault Tree (FTA) |
| CN110990428A (en) * | 2019-12-17 | 2020-04-10 | 中国建设银行股份有限公司 | Problem solving method and device, electronic equipment and computer readable storage medium |
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| CN101924787A (en) * | 2009-04-30 | 2010-12-22 | 美国银行 | Self-service terminal service messaging |
| CN104268066A (en) * | 2014-09-23 | 2015-01-07 | 国家电网公司 | Method and system for maintaining computer |
| CN105791441A (en) * | 2016-05-09 | 2016-07-20 | 浪潮电子信息产业股份有限公司 | Method for eliminating server fault through employing cloud platform |
| CN106652254A (en) * | 2016-12-02 | 2017-05-10 | 深圳怡化电脑股份有限公司 | Method and device for excluding failures of self service terminals |
| KR20170124355A (en) * | 2016-05-02 | 2017-11-10 | 주식회사 엘지씨엔에스 | Financial System and Failure processing method of Financial appartus |
| CN107690676A (en) * | 2017-07-04 | 2018-02-13 | 深圳怡化电脑股份有限公司 | Financial self-service equipment maintenance distribute leaflets generation method, handheld terminal and electronic equipment |
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2018
- 2018-08-27 CN CN201810982740.8A patent/CN109272674A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101924787A (en) * | 2009-04-30 | 2010-12-22 | 美国银行 | Self-service terminal service messaging |
| CN104268066A (en) * | 2014-09-23 | 2015-01-07 | 国家电网公司 | Method and system for maintaining computer |
| KR20170124355A (en) * | 2016-05-02 | 2017-11-10 | 주식회사 엘지씨엔에스 | Financial System and Failure processing method of Financial appartus |
| CN105791441A (en) * | 2016-05-09 | 2016-07-20 | 浪潮电子信息产业股份有限公司 | Method for eliminating server fault through employing cloud platform |
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| CN107690676A (en) * | 2017-07-04 | 2018-02-13 | 深圳怡化电脑股份有限公司 | Financial self-service equipment maintenance distribute leaflets generation method, handheld terminal and electronic equipment |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110968619A (en) * | 2019-11-28 | 2020-04-07 | 机械工业仪器仪表综合技术经济研究所 | Hydraulic press self-learning fault diagnosis method and system based on Fault Tree (FTA) |
| CN110990428A (en) * | 2019-12-17 | 2020-04-10 | 中国建设银行股份有限公司 | Problem solving method and device, electronic equipment and computer readable storage medium |
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Application publication date: 20190125 |
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