CN105791441A - Method for eliminating server fault by using cloud platform - Google Patents
Method for eliminating server fault by using cloud platform Download PDFInfo
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- CN105791441A CN105791441A CN201610300111.3A CN201610300111A CN105791441A CN 105791441 A CN105791441 A CN 105791441A CN 201610300111 A CN201610300111 A CN 201610300111A CN 105791441 A CN105791441 A CN 105791441A
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- 238000000034 method Methods 0.000 title claims abstract description 40
- 238000012423 maintenance Methods 0.000 claims abstract description 36
- 230000001419 dependent effect Effects 0.000 claims description 11
- 230000007613 environmental effect Effects 0.000 claims description 11
- 238000010224 classification analysis Methods 0.000 claims description 10
- 230000015556 catabolic process Effects 0.000 claims description 9
- 238000012827 research and development Methods 0.000 claims description 4
- 230000002159 abnormal effect Effects 0.000 claims description 3
- 230000008676 import Effects 0.000 claims description 3
- 230000002085 persistent effect Effects 0.000 claims description 3
- 238000013461 design Methods 0.000 description 5
- 241001269238 Data Species 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1097—Protocols in which an application is distributed across nodes in the network for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Test And Diagnosis Of Digital Computers (AREA)
- Debugging And Monitoring (AREA)
Abstract
The invention discloses a method for eliminating server faults by using a cloud platform, which belongs to the technical field of server management, wherein the cloud platform is used for archiving basic information of a server, the server is provided with a feedback module and is responsible for collecting and transmitting external environment information and internal data which do not relate to client confidentiality in the using process of the server to a central data processing center of the cloud platform at regular time, when the server fails, relevant fault information is submitted by a client or collected on site by customer service personnel and sent to the central data processing center of the cloud platform, the central data processing center of the cloud platform searches a corresponding server, a maintenance process is started, a corresponding maintenance scheme is selected for maintenance, and the fault synchronization is classified, analyzed and documented in the maintenance process.
Description
Technical field
A kind of method getting rid of server failure of disclosure, belongs to server admin technical field, specifically a kind of method utilizing cloud platform to get rid of server failure.
Background technology
Data age, server is almost each institute of large and medium-sized enterprise necessary resources management platform, makes consumption very big.For a large server supplier, there are about every year hundreds of thousands platform, at most station servers up to a million at least produce, shipment and use.So the consumption that makes of multiserver makes follow-up maintenance work amount huge.Once break down, contact staff is often difficult to ascertain the reason in time, needs technical staff to arrive curstomer's site and solve fault time many.Not only consuming a large amount of manpower, also do not utilize the saving of economy and time cost, and be limited by the difference of technical staff's level, some fault generally requires repeatedly to be linked up and can solve, and consumes substantial amounts of time and cost.The present invention proposes a kind of method utilizing cloud platform to get rid of server failure, for server failure, intra-company or trust third party, use cloud platform, set up failure problems data base, make the breakdown maintenance platform of intelligence, set up cloud data processing centre of central authorities and be positioned at the branch center of various places customer service point, parallel-connection network realizes data cloud and shares, and instruct improvement and design to meet requirement accordingly server, to improve breakdown maintenance, solve efficiency, increase customer satisfaction degree, not only improve fault and solve efficiency, the design that can also give server provides technical support, be conducive to improving the reliability of server, reduce fault rate.
Summary of the invention
The present invention is directed to when numerous servers are carried out breakdown maintenance by prior art, plenty of time and the problem of manpower and materials cost need to be consumed, a kind of method utilizing cloud platform to get rid of server failure is provided, except improving fault and solving efficiency, technical support can also be provided for the design of server, be conducive to improving the reliability of server, reduce fault rate.
The concrete scheme that the present invention proposes is:
A kind of method utilizing cloud platform to get rid of server failure, server essential information is achieved by cloud platform, server arranges feedback module, it is responsible for the external environmental information in server use procedure and the internal data being not related to client's secret, timed collection is also transferred to cloud platform central data processing center, during server fail, submitted to by client or contact staff's on-site collection dependent failure information is sent to cloud platform central data processing center, cloud platform central data processing center searches corresponding server, start maintenance flow, corresponding maintenance program is selected to keep in repair, failed synchronization is carried out classification analysis by maintenance process file.
The corresponding maintenance program of described selection keeps in repair, first according to phenomenon of the failure searches in data base whether there is same or like problem, contrast server info, attempt utilizing the solution of same or like problem tentatively to solve, as solved problem, then close maintenance flow, and fault message is safeguarded accordingly, otherwise proceed breakdown maintenance.
Described proceed breakdown maintenance, dependent failure synchronizing information is delivered to research and development technology team, inquiry failed server related data, confirms that whether each item data of recent failures server is abnormal, it is determined that problem points, according to the configuration information found, environmental data, operation information build model machine, simulated failure server, carry out problem repetition, it is analyzed, it is proposed to maintenance program keeps in repair.
The described classification analysis that carries out when filing, is set up failure problems data base, the classification of fault, reason, analysis, solution, result relevant information is filed respectively and be stored in data base inside cloud platform, and the above-mentioned information of persistent collection imports in data base.
A kind of system utilizing cloud platform to get rid of server failure, is applied to described method, including cloud platform, customer side, client, server end,
Wherein server essential information is achieved by cloud platform, server is arranged feedback module by server end, it is responsible for the external environmental information in server use procedure and the internal data being not related to client's secret, timed collection is also transferred to cloud platform central data processing center, during server fail, submitted to by client or customer side on-site collection dependent failure information is sent to cloud platform central data processing center, cloud platform central data processing center searches corresponding server, start maintenance flow, corresponding maintenance program is selected to keep in repair, failed synchronization is carried out classification analysis by maintenance process file.
Usefulness of the present invention is:
The present invention provides a kind of method utilizing cloud platform to get rid of server failure, server essential information is achieved by cloud platform, server arranges feedback module, it is responsible for the external environmental information in server use procedure and the internal data being not related to client's secret, timed collection is also transferred to cloud platform central data processing center, during server fail, submitted to by client or contact staff's on-site collection dependent failure information is sent to cloud platform central data processing center, cloud platform central data processing center searches corresponding server, start maintenance flow, corresponding maintenance program is selected to keep in repair, failed synchronization is carried out classification analysis by maintenance process file；
Wherein utilizing the inventive method, the central data processing center of cloud platform can extend on original ERP, PLM platform of enterprise, convenient to construct；Save substantial amounts of manpower, time and maintenance cost cost, the demand of client is quickly responded, improves customer satisfaction；Server service condition in different geographical, varying environment, different field can be obtained, the design tool optimizing server is had very great help；Enterprise is made to comply with the trend of era development in Intelligent Service field.
Accompanying drawing explanation
Fig. 1 the inventive method schematic flow sheet；
Fig. 2 present system topology schematic diagram.
Detailed description of the invention
A kind of method utilizing cloud platform to get rid of server failure, server essential information is achieved by cloud platform, server arranges feedback module, it is responsible for the external environmental information in server use procedure and the internal data being not related to client's secret, timed collection is also transferred to cloud platform central data processing center, during server fail, submitted to by client or contact staff's on-site collection dependent failure information is sent to cloud platform central data processing center, cloud platform central data processing center searches corresponding server, start maintenance flow, corresponding maintenance program is selected to keep in repair, failed synchronization is carried out classification analysis by maintenance process file.
According to said method and summary of the invention, in conjunction with accompanying drawing, the present invention will be further described.
The present invention also provides for a kind of system utilizing cloud platform to get rid of server failure, is applied to the inventive method, including cloud platform, customer side, client, server end,
Wherein server essential information is achieved by cloud platform, server is arranged feedback module by server end, it is responsible for the external environmental information in server use procedure and the internal data being not related to client's secret, timed collection is also transferred to cloud platform central data processing center, during server fail, submitted to by client or customer side on-site collection dependent failure information is sent to cloud platform central data processing center, cloud platform central data processing center searches corresponding server, start maintenance flow, corresponding maintenance program is selected to keep in repair, failed synchronization is carried out classification analysis by maintenance process file.
In enforcement, utilize the inventive method, whole typing cloud platforms are needed to achieve the details such as the coding of server shipment, configuration, specifications parameter, server arranges feedback module, it is responsible for external environmental informations such as the temperature in server use procedure, humidity, EMC and is not related to the internal datas such as the Vital Voltage of client's secret, electric current, BMClog, timed collection is also transferred to cloud platform central data processing center, during server fail, submitted to by client or contact staff's on-site collection dependent failure information is sent to cloud platform central data processing center
Then cloud platform central data processing center searches corresponding server, starts maintenance flow,
Corresponding maintenance program is wherein selected to keep in repair, first according to phenomenon of the failure searches in data base whether there is same or like problem, contrast server info, attempt utilizing the solution of same or like problem tentatively to solve, as solved problem, then close maintenance flow, and fault message is safeguarded accordingly, otherwise proceed breakdown maintenance；
When proceeding breakdown maintenance, dependent failure synchronizing information is delivered to research and development technology team, inquiry failed server related data, confirms that whether each item data of recent failures server is abnormal, it is determined that problem points, according to the configuration information found, environmental data, operation information build model machine, simulated failure server, carry out problem repetition, it is analyzed, it is proposed to maintenance program keeps in repair；
Failed synchronization is carried out classification analysis by maintenance process to file simultaneously, failure problems data base is set up inside cloud platform, the classification of fault, reason, analysis, solution, result relevant information are filed respectively and be stored in data base, and the above-mentioned information of persistent collection imports in data base.
Each maintenance record is saved in the data base of cloud maintenance platform, regularly transmit data to cloud platform central data processing center, corresponding research and development and technical team need it is carried out combing and analysis, Similar Problems is avoided again to occur in subsequent server designs, form optimum closed loop cycle, enterprise competitiveness.
Claims (5)
1. one kind utilizes the method that cloud platform gets rid of server failure, it is characterized in that server essential information is achieved by cloud platform, server arranges feedback module, it is responsible for the external environmental information in server use procedure and the internal data being not related to client's secret, timed collection is also transferred to cloud platform central data processing center, during server fail, submitted to by client or contact staff's on-site collection dependent failure information is sent to cloud platform central data processing center, cloud platform central data processing center searches corresponding server, start maintenance flow, corresponding maintenance program is selected to keep in repair, failed synchronization is carried out classification analysis by maintenance process file.
2. method according to claim 1, it is characterized in that selecting corresponding maintenance program to keep in repair, first according to phenomenon of the failure searches in data base whether there is same or like problem, contrast server info, attempt utilizing the solution of same or like problem tentatively to solve, as solved problem, then close maintenance flow, and fault message is safeguarded accordingly, otherwise proceed breakdown maintenance.
3. method according to claim 2, it is characterized in that proceeding breakdown maintenance, dependent failure synchronizing information is delivered to research and development technology team, inquire about failed server related data, confirm that whether each item data of recent failures server is abnormal, determining problem points, according to the configuration information found, environmental data, operation information build model machine, simulated failure server, carry out problem repetition, be analyzed, it is proposed to maintenance program keeps in repair.
4. the method according to any one of claim 1-3, when it is characterized in that carrying out classification analysis files, failure problems data base is set up inside cloud platform, the classification of fault, reason, analysis, solution, result relevant information are filed respectively and be stored in data base, and the above-mentioned information of persistent collection imports in data base.
5. utilize cloud platform to get rid of a system for server failure, it is characterized in that being applied to the method according to any one of claim 1-4, including cloud platform, customer side, client, server end,
Wherein server essential information is achieved by cloud platform, server is arranged feedback module by server end, it is responsible for the external environmental information in server use procedure and the internal data being not related to client's secret, timed collection is also transferred to cloud platform central data processing center, during server fail, submitted to by client or customer side on-site collection dependent failure information is sent to cloud platform central data processing center, cloud platform central data processing center searches corresponding server, start maintenance flow, corresponding maintenance program is selected to keep in repair, failed synchronization is carried out classification analysis by maintenance process file.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201610300111.3A CN105791441A (en) | 2016-05-09 | 2016-05-09 | Method for eliminating server fault by using cloud platform |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610300111.3A CN105791441A (en) | 2016-05-09 | 2016-05-09 | Method for eliminating server fault by using cloud platform |
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| CN105791441A true CN105791441A (en) | 2016-07-20 |
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| CN201610300111.3A Pending CN105791441A (en) | 2016-05-09 | 2016-05-09 | Method for eliminating server fault by using cloud platform |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108038047A (en) * | 2017-12-29 | 2018-05-15 | 佛山市幻云科技有限公司 | Server info suggestion device and system |
| CN108173955A (en) * | 2017-12-30 | 2018-06-15 | 安华智能股份公司 | The system that a kind of cloud platform excludes server failure |
| CN109272674A (en) * | 2018-08-27 | 2019-01-25 | 苏州浪潮智能软件有限公司 | A kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment |
| CN113128718A (en) * | 2021-04-27 | 2021-07-16 | 国网河北省电力有限公司石家庄供电分公司 | Emergency repair service method for improving electricity consumption experience of power customer |
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| CN104133467A (en) * | 2014-07-30 | 2014-11-05 | 浪潮集团有限公司 | OBDS long-distance fault diagnosis and recovery system based on cloud computation |
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- 2016-05-09 CN CN201610300111.3A patent/CN105791441A/en active Pending
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108038047A (en) * | 2017-12-29 | 2018-05-15 | 佛山市幻云科技有限公司 | Server info suggestion device and system |
| CN108173955A (en) * | 2017-12-30 | 2018-06-15 | 安华智能股份公司 | The system that a kind of cloud platform excludes server failure |
| CN109272674A (en) * | 2018-08-27 | 2019-01-25 | 苏州浪潮智能软件有限公司 | A kind of self-service device malfunction elimination system for supporting to use under offline and on-line environment |
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Application publication date: 20160720 |