CN108922017B

CN108922017B - Unmanned automatic vending shop and goods returning method thereof

Info

Publication number: CN108922017B
Application number: CN201811036712.3A
Authority: CN
Inventors: 李瀚懿
Original assignee: Beijing Hanning Intelligent Technology Co Ltd
Current assignee: Beijing Hanning Intelligent Technology Co Ltd
Priority date: 2018-09-06
Filing date: 2018-09-06
Publication date: 2019-12-20
Anticipated expiration: 2038-09-06
Also published as: CN108922017A

Abstract

The invention discloses an unmanned automatic vending store and a goods returning method thereof, wherein the unmanned automatic vending store comprises goods returning shelves, goods taking ports and a mobile robot, each goods returning shelf is provided with a plurality of layers of goods returning grids for storing goods, the goods taking ports are arranged on the outer wall of the unmanned automatic vending store, each goods taking port comprises a plurality of goods taking windows, and the goods taking windows and the goods returning grids are arranged in a one-to-one correspondence manner; the mobile robot holds up a goods shelf used for storing returned goods and clings to the inner side of the goods taking opening according to the goods returning information of the central control system, and the goods returning grid is opposite to the goods taking window. The invention optimizes the original unmanned store, enables the unmanned store to be capable of returning goods independently while selling goods, and increases the convenience of customers.

Description

Unmanned automatic vending shop and goods returning method thereof

Technical Field

The invention relates to the technical field of commodity selling, in particular to an unmanned automatic selling store and a goods returning method thereof.

Background

The unmanned store is a store which does not need a salesperson to sell and manage in the store, is favored by a large number of customers with convenience, unattended operation and quickness, is spread across large cities across the country at a high speed at present, tends to increase in scale, and causes competitive impact on ordinary stores.

The existing unmanned stores can only be used for selling commodities, when a customer finds that the commodities are flawed or do not accord with expectations after purchasing the commodities, return is very difficult, and because the unmanned stores have no salespeople, the customer needs to contact customer service to return to a specified service platform, which is very inconvenient.

In view of the above, there is an urgent need to improve the existing unmanned store, so that the unmanned store can return goods automatically while selling goods, thereby increasing the convenience of customers.

Disclosure of Invention

The invention aims to solve the technical problems that the existing unmanned stores can only sell commodities but cannot return the commodities independently, and customers need to contact customer service and go to a specified service platform when returning the commodities, so that the use is very inconvenient.

In order to solve the technical problem, the technical scheme adopted by the present invention is to provide an unmanned automatic vending store, including return shelves arranged inside the unmanned automatic vending store, each return shelf being provided with a plurality of layers of return grids for storing goods, further including:

the goods returning opening is arranged on the outer wall of the unmanned automatic vending store and comprises a plurality of goods returning windows, and the goods returning windows and the goods returning grids are arranged in a one-to-one correspondence manner;

the mobile robot holds up a goods shelf used for storing returned goods and clings to the inner side of the goods taking opening according to the goods returning information of the central control system, and the goods returning lattice is opposite to the goods taking window.

The invention also provides a goods returning method of the unmanned automatic vending store, which comprises the following steps:

the customer applies for goods return on the mobile phone APP and can obtain the goods return code,

the customer clicks the option of starting goods returning in advance on the mobile phone APP, the mobile robot carries the goods returning goods shelf to the side of the goods returning opening, the goods returning window on the goods returning opening is opened by reading the goods returning code on the mobile phone APP, the goods returning grids corresponding to the goods returning are opened, and the goods are placed in the corresponding goods returning grids,

and closing the goods returning window, and returning the goods returning shelf conveyed by the mobile robot.

In the scheme, the goods returning window with the corresponding size is opened according to the volume of the goods returned.

In the scheme, after the mobile robot conveys the goods returning shelf to return, the central control system informs the merchant that the goods returning goods are placed into the goods returning shelf, and the staff is reminded of checking regularly.

In the scheme, the checking period is seven days, staff enter the vending shop within seven days to check whether goods are damaged or not, if the goods are not damaged, the merchant is informed to return the goods, and if the goods are damaged, the seller is informed to negotiate with the customer.

In the scheme, a camera and an alarm are arranged beside the goods returning opening, when a customer applies for returning goods, the customer needs to upload goods and package photos in advance, after the customer arrives at a store, the customer scans goods and package information at the same angle through the camera and compares the goods and package information with the uploaded goods and package photos, and if the goods and package information are consistent in comparison, a goods returning window is opened; if the comparison is inconsistent, the alarm gives out an error prompt tone.

In the above scheme, during goods returned, the goods returned commodity and the packaging box of the goods returned commodity are sequentially placed into the goods returned window, and the goods returned record is photographed and retained.

In the scheme, when the customer applies for goods return, stores with goods return shelf vacant spaces in the area of the place where the customer is located are displayed and are sequentially arranged from near to far.

In the scheme, after the goods returning shelf is filled, the blank space of the goods discharging shelf can be used as the goods returning grid, the central control system marks the goods returning grid, and the goods in the goods returning grid cannot be sold.

In the scheme, after the goods return is completed, the central control system sends the returned voucher to the mobile phone of the customer.

Compared with the prior art, the invention optimizes the original unmanned store, enables the unmanned store to automatically return goods while selling the goods, and increases the convenience of customers.

Drawings

Fig. 1 is a schematic structural view of an unmanned vending store;

fig. 2 is a schematic structural view of a side of an unmanned automatic vending store provided with a goods taking opening;

fig. 3 is a schematic structural diagram of a use state of an unmanned vending store;

fig. 4 is a plan view of a use state of the unmanned vending shop;

fig. 5 is a schematic view of a traveling route of a mobile robot of an unmanned vending store;

fig. 6 is a schematic view showing the structure of a first embodiment of a shelf of an unmanned vending store;

fig. 7 is a schematic structural view of a second embodiment of a shelf of an unmanned vending store;

fig. 8 is a schematic structural view of a third embodiment of a shelf of an unmanned vending store;

fig. 9 is a schematic structural view of a fourth embodiment of a shelf of an unmanned vending store;

fig. 10 is a flowchart of a vending method of the unmanned vending store;

fig. 11 is a flowchart of a third payment method for the unmanned vending store;

fig. 12 is a flow chart of a method for optimizing the sale of merchandise by an unmanned vending store;

fig. 13 is a flowchart of an automatic pickup method of an unmanned vending store;

fig. 14 is a flowchart of a return method of the unmanned vending store as a return service station according to the present invention;

fig. 15 is a flowchart of a picking method for online shopping of goods by an unmanned store.

Detailed Description

The invention provides an unmanned automatic vending store and a goods returning method thereof, which optimize the original unmanned store, enable the unmanned automatic vending store to automatically return goods while vending goods, and increase the convenience of customers. The invention is described in detail below with reference to the drawings and the detailed description.

As shown in fig. 1 to 3, an unmanned vending store according to the present invention includes a mobile robot 80, a shelf 20, an order generating device, and a pick-up port 30.

Wherein, a plurality of goods shelves 20 are arranged in the unmanned automatic vending store 10, and each goods shelf 20 is provided with a plurality of layers of storage lattices 21 for storing goods.

The order generating device is configured to generate an order according to the goods selected by the customer outside the unmanned vending store 10, and generate a pick-up code according to a payment result of the order.

The goods taking opening 30 is arranged on an outer wall of the unmanned automatic vending store 10, the goods taking opening 30 comprises a plurality of goods taking windows 31, and the goods taking windows 31 and the storage lattices 21 are arranged in a one-to-one correspondence mode.

By reading the pickup code, the mobile robot 80 located in the unmanned automatic vending store 10 holds up and carries the shelf 20 on which the target product is located, against the inner side of the pickup opening 30, and opens the pickup window 31 corresponding to the target product, based on the information of the order.

The specific implementation method is that the goods picking code is scanned through the code scanner, the code scanner is usually arranged near the goods picking port 30, the operation of customers is convenient, one or more code scanners can be arranged, the scanned information is sent to the central control system, the central control system controls the robot to move to the inner side of the goods picking port 30, and after the goods shelf 20 moves in place, the goods picking window 31 corresponding to the target goods is opened.

Further optimally, the walls of the unmanned automatic vending store 10 are made of transparent materials, so that the customers can visually know the goods inside the unmanned automatic vending store 10 and the movement condition of the shelves 20, and can conveniently and timely pick up the goods, and the customers can purchase the goods with confidence. Moreover, the design mode can attract the eyes of customers and increase the delivery rate; meanwhile, the customer can find system faults (if the mobile robot does not carry the goods shelf 20, etc.), and the customer can feed back the system faults to the staff in time, so that the influence on normal selling is avoided. Meanwhile, a charging station is provided in the unmanned vending shop 10 to automatically charge the mobile robot 80, so that the mobile robot 80 can be timely recharged.

The arrangement of the shelf 20 in the present invention includes the following examples:

example one

As shown in fig. 6, the storage compartments 21 are two compartments, namely, front and rear compartments, each storage compartment 21 is divided into front and rear sides by a vertical plate along the length direction thereof, so that the number of the commodities to be placed is increased.

Example two

As shown in fig. 7, each storage cell 21 is divided into a plurality of cells, and each row of the pick-up windows 31 is provided with a plurality of corresponding windows, i.e. each storage cell 21 is divided along the width direction thereof by a vertical plate, so that the number of horizontally arranged storage cells is increased.

EXAMPLE III

As shown in fig. 8, the storage cells 21 are two front and rear cells, that is, each storage cell 21 is divided into two front and rear faces by a vertical plate along the length direction thereof, and then the storage cells 21 on each face are divided into a plurality of cells, and the windows correspond to the cells one to one.

Example four

As shown in fig. 9, in order to better distribute the commodities with different sizes and reasonably utilize the space of the shelf 20, the sizes of the storage lattices 21 of each layer are set differently, the goods taking window 31 corresponds to the storage lattice 21, and the arrangement mode of the storage lattices 21 on each shelf 20 is the same in order to make the goods taking port 30 correspond to the storage lattices 21 on each shelf 20.

The order generating device comprises a plurality of display stands 40 and a plurality of display screens, the display stands 40 are arranged on at least one side face of an outer wall, at least one exhibit is placed on each display stand 40, the display screens 50 are respectively arranged above each display stand 40 and used for displaying in-store commodities and including commodities corresponding to the display stands 40, a customer generates an order by scanning two-dimensional codes on the exhibits or selecting corresponding commodities from the display screens 50 and obtains a commodity taking code after payment is completed through the payment device 60.

The payment device 60 is a third party payment platform, and comprises a payment code scanner and a goods taking code generation device, and further optimally, the goods taking code generation device is a printer and is used for printing the goods taking code.

The payment mode of the invention can comprise the following two modes:

the utility model provides a payment methods, post the two-dimensional code on the exhibit, the bar code, various can be scanned such as commodity ID, the bar code of reading, customer scans corresponding bar code after downloading shopping APP through the cell-phone, the commodity after scanning the code will independently enter into APP's shopping cart in, generate the payment code through cell-phone APP, and press close to payment device 60 with the payment code that generates and accomplish the payment, get on the payment result of goods code generation device according to the order generates the electronic code and sends customer's cell-phone, the goods are got to the electronic code on customer through the cell-phone, this kind of goods mode of getting need not paper and gets the goods code, and is more convenient, the environmental protection.

The second payment method, display screen 50 adopts the mode of setting up of touch-sensitive screen, the commodity of selection heart appearance on display screen 50, and click the purchase option, display screen 50 can generate corresponding order this moment, and set up corresponding amount of money on payment device 60, the customer only need open the payment software on the cell-phone, and point open the payment code, with the payment code press close to payment device 60 can, get the goods code and generate the goods code of getting of paper according to the payment result of order, corresponding APP need not to download to this kind of mode, high durability and convenient use.

As shown in fig. 11, the third payment method, which is a method for settling the goods in the unmanned vending store 10, includes the following steps: before purchasing a commodity, a customer acquires a unique identification number; selecting and purchasing commodities outside the unmanned automatic vending store, scanning a commodity identification code on an exhibit by using a code scanning gun to obtain a commodity ID, and adding a shopping cart after the identification number is successfully identified to generate an order; the paper pick-up code is obtained after payment is completed by the payment device 60. This kind of payment method need not the customer and installs APP in advance on the cell-phone, need not to register, consequently can effectively prevent that user information from revealing, and the security is high.

The identification number acquisition modes include the following two types: the mobile phone is used to join the wireless local area network of the unmanned automatic vending store 10, and the wireless local area network is used to send an identification number to the mobile phone, wherein the identification number is a digital string or a two-dimensional code. Or, after the mobile phone joins the wireless network, the popup page sent to the mobile phone by the wireless local area network is received, and the identification number is obtained.

And after the payment is finished, generating an electronic code according to the payment result of the order by using the wireless local area network, and sending the electronic code to the mobile phone of the customer.

The customer operates on the number taking machine to obtain a paper identification number which is a number string or a two-dimensional code.

The bar code which can be scanned and read is pasted on the exhibit, the customer generates the payment code through the order form of the mobile phone, and the generated payment code is attached to the payment device 60 to finish the payment.

A commodity settlement apparatus for an unmanned automatic vending store 10 includes a numbering system, a code scanning gun and a payment apparatus 60. The number division system is a wireless local area network or a number taking machine. The code scanning gun is used for identifying the commodity ID. The payment device 60 is a third party payment platform and comprises a payment code scanner and a goods picking code generating device. The number distribution system, the code scanning gun and the payment device 60 are in wireless connection, so that the order generation and settlement of the commodities are facilitated.

The display screen 50 is provided with a sensor and a camera, and is used for acquiring identity information and use state information of a current customer, wherein the identity information comprises age information, gender information, face position information and the like; the use state information includes expression information, gaze stay time information, and the like. The applicable groups and the popularity of the commodities can be divided according to the information, and the popular commodities of the groups in the area can be placed in the unmanned automatic vending store 10 in some areas according to the characteristic. Meanwhile, according to the identity information of the customer, the commodity which is relatively interested by the crowd where the customer is located is displayed on the display screen 50.

For example, unmanned vending store 10 near a shopping mall or mall may be populated with products that are of greater interest to young girls and middle-aged women; the method for placing the commodities which are much concerned by the old people in the unmanned automatic vending store 10 near the square can optimize the vending of the commodities, specifically sell the commodities and increase the sales volume, and specifically comprises the following steps:

as shown in fig. 12, firstly, a sensor and a camera are arranged above the display stand 40 of the unmanned automatic vending store 10 to obtain the identity information and the use state information of the current customer, and for the convenience of clearly obtaining the information of the test person, the sensor and the camera are designed to be not too low or too high, and should be about 20CM above the height of the ordinary person, and the camera can be tilted downwards.

The crowd suitable for the commodity and the popularity of each commodity in the crowd are judged according to the identity information and the using state information of the trial user, namely, the information such as the age, the sex and the height of the customer suitable for the commodity can be judged through the camera and the sensor, and whether the customer likes the commodity or not can be analyzed through the expression and the action of the trial user, or the popularity of the customer like the commodity is judged.

If people mostly go out for companions, when seeing that favorite or annoying articles can certainly explain the benefits or badness of the commodity to companions, the sensor can collect the expressions of the testers at the moment to judge whether the customers like the commodity or not, and the obtained information is transmitted to the central control system for statistics.

Meanwhile, the central control system can analyze the shopping demands of different places and different commodities according to the goods sales data and carry out statistics.

And judging the applicable region and applicable crowd of the commodity by combining the information and the sales result acquired by the camera and the sensor, and performing targeted sales to increase the sales volume.

Because the central control system can only judge the sales quantity of the commodities in a certain area, people who are applicable to the commodities cannot be known, and the popularity of the commodities with different genders and ages cannot be determined, the central control system is provided with the sensor and the camera, whether the commodities are popular or not can be judged through expressions, actions and the like of a user, the commodities can be sold more pertinently, and the sales volume is increased.

The commodity applicable crowd classification comprises boys, girls, men, women, old people and the like, and the commodity applicable crowd frequently goes in and out places comprising parks, schools, shopping malls, office buildings, squares and the like.

As shown in fig. 4 and 5, when a customer purchases a plurality of goods, which are not on the same shelf 20, the plurality of shelves 20 need to be moved, in order to increase work efficiency, a plurality of mobile robots 80 may be placed in the unmanned automatic vending store, and in order to prevent the robots from affecting each other during work, the mobile robot 80 may be moved to plan a traveling route, where the specific route planning includes the following embodiments:

example one

The goods shelves 20 are arranged in a matrix form, and a main conveying line is formed between every two adjacent rows of the goods shelves 20 and is used for conveying the goods shelves 20 to the goods taking opening 30; an endless line is formed between the racks 20 and the inner wall of the unmanned vending store 10 for transporting the racks 20 back to the empty spaces of the racks 20, and each of the main conveying lines is communicated with the endless line, the start of which is started from the pick-up port 30.

During the use, mobile robot 80 all places goods shelves 20 from the walking of main conveying line to get goods mouth 30 to after having sent the goods, use getting goods mouth 30 as the starting point, send goods shelves 20 back to the primary importance along the looped line, mobile robot 80 divides the labour to be clear and definite, removes in order, prevents collision each other between goods shelves 20, has increased work efficiency simultaneously.

Example two

When the shelves 20 are relatively large, the shelves 20 are sequentially arranged along the periphery of the unmanned vending store 10, and a space is left between the shelves 20 for the mobile robot 80 to carry the shelves 20.

Further optimally, be equipped with the page turning button on the display screen 50, can automatic or through the manual roll broadcast of page turning button other commodity introductions in unmanned automatic vending shop 10, the quantity of show commodity on every display screen 50 has been increased, customer can watch a plurality of commodities from a show screen, if there is heart to show the commodity, can go to and be suitable for on the show stand 40 of commodity place, increase customer's convenience, simultaneously for the convenience of customers distinguish the show stand 40 at commodity and commodity place, can number commodity and show stand 40, be convenient for look for the commodity.

Due to the fact that goods are different and loved people are different, sales volume of the goods is different, hot-sold goods can be predicted according to identity information and use state information, display time of the hot-sold goods on the display screen 50 is set according to the prediction result of the hot-sold goods, the display time is in direct proportion to the sales volume or the prediction result of the goods, the goods displayed on the display screen 50 of the unmanned automatic vending shop 10 are arranged according to the prediction result of the hot-sold goods from high to low, and the goods can be used as a recommendation list to be referred by customers.

The upper part of the outer wall of the unmanned vending store 10 may be provided with an advertisement distribution area 70, and the advertisement distribution area 70 may display advertisement information of itself, and may also display advertisement information of other sponsors and storefronts.

Further optimally, the display stand 40 of the present invention is foldable to avoid affecting the normal walking of passersby.

As shown in fig. 10, the method of use of the present invention is as follows:

a customer selects and purchases goods outside the unmanned automatic vending store 10, generates an order and completes payment to obtain a goods picking code; a plurality of shelves 20 are arranged in the unmanned automatic vending store 10, each shelf 20 is provided with a plurality of layers of storage lattices 21 for storing commodities, an article taking opening 30 is arranged on the outer wall of the unmanned automatic vending store 10, each article taking opening 30 comprises a plurality of article taking windows 31, and the article taking windows 31 and the storage lattices 21 are arranged in a one-to-one correspondence manner;

by reading the pickup code, the mobile robot 80 located in the unmanned automatic vending store 10 holds up and conveys the shelf 20 where the target commodity is located to be attached to the inner side of the pickup opening 30 according to the information of the order, and opens the pickup window 31 corresponding to the target commodity;

based on the customer's removal of the goods, the mobile robot 80 transports the shelf 20 back to the shelf 20 empty.

In order to increase the convenience of goods taking and avoid the problem that the goods taking window 31 where the goods are located is too high and cannot be taken out, a plurality of same goods are respectively placed at different heights of the goods shelf 20, so that customers with different heights can take the goods conveniently.

Specifically, the height of the customer can be obtained through the camera, and the shelf 20 of the target product placed at the corresponding height is selected according to the height of the customer, and preferably, the customer central control system with higher height preferentially selects the product at a higher layer.

In order to ensure that the height information captured by the camera comes from the purchaser, the central control system sets the target frame, i.e. the camera captures only the height of the customer within the target frame.

Specifically, the merchandise is placed on the display stand 40 and connected to the display stand 40 by a chain or other objects, so that the customer cannot carry the merchandise to other locations. When the customer tries the commodity, the commodity is positioned in front of the camera, namely most of the body of the customer is positioned in the target frame, at the moment, the central control system judges that the customer is a purchaser, the height of the customer is obtained through the camera, and for other customers which are positioned in front of the camera and have no or small body in the target frame, the function of obtaining the height of the customer through the camera is not triggered.

When a plurality of ordered products are ordered by the customer, the control system selects the shelf 20 according to the following priority:

the order goods are on one shelf 20, and the shelf 20 closest to the goods taking window 31 is selected to be conveyed;

the ordered products are placed on different shelves 20, and the transportation route of the mobile robot 80 is planned so that the time required for completing all the ordered products becomes the shortest, based on the number of target products on the shelves 20, the positions of the shelves 20, and the position of the mobile robot 80. And a plurality of mobile robots 80 are provided, and the transportation scheme is optimized according to the distance between the mobile robots 80, the shelves 20 where the target goods are located and the goods taking port 30, and the specific optimization method is as follows:

when transporting goods, one mobile robot 80 preferentially transports the shelf 20 closest to the goods taking port 30, and other mobile robots 80 are ready to transport the rest of the shelves 20, after the previous shelf 20 leaves the goods taking port 30, the next shelf 20 is rapidly transported to the goods taking port 30, in the process, the time for a customer to take goods needs to be considered, preferably, the previous shelf 20 is transported to the goods taking port 30, the next shelf 20 starts to operate and stops at a distance from the goods taking port 30, and after the previous shelf 20 leaves, the next shelf 20 operates to the goods taking port 30, so that the goods transporting efficiency is increased, and the waiting time of the customer is shortened.

Further optimally, in case the goods on the shelf 20 are out of stock or not delivered for more than three days, the control system will inform the corresponding manager to replenish or drop the goods, and other goods can be put according to the popularity, so as to increase the sales volume.

The invention can also be used in combination with an online store as an automatic goods-taking store, the goods sold by the invention are sold on the online store, a customer can select the goods on the online store and go to the corresponding unmanned automatic vending store 10 for taking the goods, and the convenience is improved, and the specific goods-taking method comprises the following steps:

completing the order by using the online shopping platform; the method comprises the steps that goods taking codes are obtained, a central control system counts a placing area of a customer according to an order, judges whether goods exist in an automatic goods taking store in the area or not, displays a plurality of selectable automatic goods taking store addresses in the placing area in the order of the customer, and the customer can automatically add the addresses as goods taking places according to needs, such as the places near a residence place, the places near a working place, the places near a city area which frequently goes in and out and the like;

when the goods taking place selected by the customer does not have the goods which the customer wants to purchase, the central control system informs the merchant of goods replenishment and reminds the customer that no goods exist at the place, the customer can select to take the goods through other goods taking places or wait for the merchant to replenish the goods, when the customer selects to wait for the merchant to replenish the goods, the time for taking the goods can be set in a delayed mode, after the merchant replenishes the goods, the central control system informs the customer of the goods arrival, and the customer sets the time for taking the goods again.

The customer selects one of the automatic goods taking store addresses as goods taking places, sets the goods taking time, the reserved goods cannot be sold before the reserved goods taking time, if the goods taking time is exceeded, the customer does not take the goods, cancels the reservation of the reserved goods, sells the goods by himself, discards the goods taking code, refunds the money for the customer according to the amount of the order, and the set goods taking time cannot exceed three days.

Meanwhile, the customer can also select the goods to be purchased through the APP in the physical store, when the goods are paid after the goods are selected to be purchased, the customer can select to pick up the goods in the physical store or pick up the goods in other automatic goods taking stores, if the customer selects to pick up the goods in the physical store, the goods taking codes can be obtained to take the goods, and the mobile robot 80 in the automatic goods taking stores carries the goods shelf 20. If other automatic goods taking stores are selected for taking goods, the goods taking place and the goods taking time can be set to generate the goods taking code, at the moment, the mobile robot 80 in the automatic goods taking store does not carry the goods shelf 20, a customer can take goods from other automatic goods taking stores through the goods taking code, the set goods taking time cannot exceed three days, and reserved goods in the target automatic goods taking store cannot be sold in the time area.

As shown in fig. 13, when picking up goods, a customer selects a pick-up from a mobile phone APP to obtain a pick-up code, then the pick-up code on the mobile phone is scanned by a scanner on the target unmanned automatic vending store 10, the mobile robot 80 in the unmanned automatic vending store 10 carries the goods shelf 20 to the pick-up port 30, the corresponding pick-up window 31 is opened, and after the customer takes away goods, the pick-up window 31 is closed, and the mobile robot 80 carries the goods shelf 20 back to the home position.

The goods taking mode can facilitate the customer to take the goods at any time, and can automatically select the goods taking place and the goods taking time, thereby increasing the convenience of the customer; meanwhile, when a customer visits a street or passes through the unmanned vending store 10, the customer sees a mood merchandise, but the mood merchandise is large, heavy, or inconvenient to take at that time for other reasons, and convenience can be further increased by selecting a manner of taking out the merchandise at the other unmanned vending store 10.

As shown in fig. 14, the present invention may also be used as a return service station, in which return shelves 20 are provided in an unmanned automatic vending store 10, each return shelf 20 is provided with a plurality of return compartments for storing products, and the present invention further includes a return port and a mobile robot 80. The goods returning opening is formed in the outer wall of the unmanned automatic vending shop 10 and comprises a plurality of goods returning windows, and the goods returning windows and the goods returning grids are arranged in a one-to-one correspondence mode. The mobile robot 80 holds up the shelf 20 for storing returned goods and abuts against the inner side of the goods taking opening 30 based on the returned goods information of the central control system, and the returned goods lattice is opposite to the goods taking window 31. The previous goods taking port 30 can be used as a goods returning port, the previous goods taking window 31 is used as a goods returning window, a worker can go in and out of the unmanned automatic vending shop 10 through the goods taking port 30, when the customer finds that the purchased goods are defective or inconsistent with expectations and the like, goods can be returned through the APP and the unmanned automatic vending shop 10, preferably, the goods can be returned automatically within seven days, the goods can be returned more conveniently in the mode, time and express delivery cost are saved, and the specific using method comprises the following steps:

the customer applies for return of goods on the mobile phone APP and can obtain a return code, and the customer carries the return code to the nearby unmanned vending shop 10 for return of goods. The unmanned automatic vending store 10 is provided with a goods returning shelf 20, the goods returning shelf 20 is provided with a plurality of goods returning grids, and the goods returning grids correspond to the goods taking windows 31 one by one.

The customer scans the goods returning codes through the code scanner on the unmanned automatic vending store 10, the mobile robot 80 carries the goods returning shelf 20 to the side of the goods taking opening 30, after the goods returning shelf moves in place, the corresponding goods taking window 31 is opened, the goods are placed in the corresponding goods returning grid, the goods returning window is closed, and the mobile robot 80 conveys the goods returning shelf 20 to return.

Wherein, the goods returning window with corresponding size is opened according to the volume of the goods returned.

After the mobile robot 80 transports the return goods shelf 20 to return, the central control system informs the merchant that the return goods are placed in the return goods shelf 20, and the staff is reminded to check regularly.

The checking period is preferably seven days, in which the staff enters the unmanned vending store 10 to check whether the goods are artificially damaged, and if not, the merchant is notified of the return of the goods, and if so, the seller is notified of the negotiation with the customer.

Meanwhile, the camera can be arranged at the goods returning opening, so that the goods returning condition can be detected. And a camera and an alarm are arranged beside the goods taking opening 30. When a customer applies for goods return, goods and package photos need to be uploaded in advance, after the goods and the package photos arrive at the unmanned automatic vending shop 10, the goods and the package information at the same angle are scanned through a camera and compared with the uploaded goods and the package photos, and if the goods and the package photos are consistent in comparison, a goods return window is opened; if the comparison is inconsistent, the alarm gives out an error prompt tone. Therefore, the goods can be initially ensured to be intact, and the goods can be returned. The comparison mode can improve the supervision effect of goods return and reduce the occurrence of goods return errors, midway damages and malicious goods return.

When goods returned, the goods returned and the packaging boxes of the goods returned are sequentially placed into the goods returning window, and the goods returned records are photographed and retained. This way, the returned goods can be prevented from being unpacked.

When a customer applies for goods return, the unmanned automatic vending shops 10 with the empty goods returning shelves 20 in the area of the place where the customer is located are displayed and are sequentially arranged from near to far, so that the customer can conveniently select the address of the unmanned automatic vending shop 10 for goods return, and the system is more humanized.

When the return goods shelf 20 is filled, the blank space of the exit goods shelf 20 can be used as a return goods grid, the central control system marks the return goods grid, and the goods in the return goods grid can not be sold. The shipment shelf 20 can be reasonably utilized, so that the space can be reasonably utilized.

After the goods return is finished, the central control system sends the returned voucher to the mobile phone of the customer, so that the customer can obtain an effective voucher after the goods return, and disputes in the later period are avoided.

The goods returning method and the goods returning system can also be used for returning goods through a courier, if a customer submits the goods to the hands of the courier, the goods and the packaged photos are uploaded in advance, the goods and the returned codes are sent to the courier, the returned codes can be sent to the courier in a picture mode or sent to the courier through a two-dimensional code sharing function of mobile phone app, and after the two-dimensional codes are shared, the original two-dimensional codes fail.

When the courier arrives at the goods station of returning, through camera scanning with the commodity and the packing information of angle, judge whether the damage degree is unanimous with the damage degree of submitting in the courier's hand, avoid the courier to damage goods and packing or change, increase the security, guarantee the interests of customer and trade company.

After purchasing commodities on the internet, because a customer is busy or the goods taking place is far away, the customer usually informs friends and family to take the goods instead, at the moment, the information such as the goods taking position, the goods taking code and the like needs to be shared to the people who need to take the goods instead, and the use is very inconvenient.

A customer purchases goods in an online shop, fills in receiving position information, binds a plurality of contact person information, and a merchant dispatches the goods after receiving an order;

the goods are dispatched to the unmanned vending store 10 near the designated contact and picked up by the designated contact.

The specific implementation method comprises the following steps:

when purchasing commodities through the APP, related contacts can be bound, the number of the contacts can be one or more than one, customers select the heart instrument commodities on the APP and pay, and dispatching personnel send commodity information and goods taking codes to all the contacts at the same time;

each contact person selects to accept or refuse to take goods, and other contact persons receive the selection result of the contact person;

when one of the contacts selects to accept the pickup, the contact picks up the goods, and the dispatching personnel dispatches the goods to the unmanned automatic vending store 10 which is close to the contact.

When all the contacts choose to refuse to pick up goods, the customers themselves pick up the goods, and the dispatching personnel dispatch the goods to the unmanned automatic vending store 10 which is close to the customers.

Further optimally, after one appointed contact person gets goods, the goods getting codes of other contact persons are invalid.

Further optimally, when the selected contact person is inconvenient to pick goods, other contact persons reselect to approve or reject to pick goods, and after the contact person is changed, the goods picking code of the original goods picker is invalid.

Through this kind of mode, a plurality of contact persons can receive commodity information simultaneously to can independently decide the contact person who receives the goods, need not additionally to contact, increase the convenience.

The method is not only suitable for the unmanned automatic vending store 10, but also can be used in the goods taking of common online purchased goods, as shown in fig. 15, and specifically comprises the following steps:

the goods are dispatched to a designated contact of the plurality of contacts.

The concrete implementation method is as follows

When purchasing commodities through the APP, related contacts can be bound, the number of the contacts can be one or more than one, a customer selects a mood commodity on the APP and pays, and a dispatching person simultaneously sends commodity information and dispatching time to each contact;

each contact person chooses to approve or refuse to receive goods, and other contact persons receive the selection result of the contact person;

when one of the contacts agrees to receive goods, the dispatching personnel sends the goods to the contact.

When all contacts choose to refuse to receive goods, the goods are received by the client himself.

When the selected contact is inconvenient to receive the goods, the other contacts will reselect to approve or reject the receipt of the goods.

The present invention is not limited to the above-mentioned preferred embodiments, and any structural changes made under the teaching of the present invention shall fall within the scope of the present invention, which is similar or similar to the technical solutions of the present invention.

Claims

1. An unmanned automatic vending store, is including setting up at the inside goods returned goods shelves of unmanned automatic vending store, every goods returned goods shelves are equipped with the multilayer goods returned check that are used for depositing commodity, its characterized in that still includes:

the mobile robot holds up a goods shelf for storing returned goods and clings to the inner side of the goods returning opening according to the goods returning information of the central control system, and the goods returning grids are opposite to the goods returning window;

the goods shelf is characterized in that:

the goods shelves are arranged in a matrix form, and a main conveying line is formed between every two adjacent rows of the goods shelves and is used for conveying the goods shelves to the goods returning opening; an annular line is formed between the goods shelf and the inner wall of the unmanned automatic vending store and used for conveying the goods shelf to return to a goods shelf vacancy, each conveying main line is communicated with the annular line, and the starting point of the annular line starts from a goods returning port;

or the goods shelves are sequentially arranged along the periphery of the unmanned automatic vending store, and a space for the mobile robot to carry the goods shelves is reserved in the middle of the goods shelves.

2. The return method for an unmanned automatic vending shop according to claim 1, comprising the steps of:

the method comprises the steps that a customer applies for goods return on a mobile phone APP and can obtain goods return codes, and when the customer applies for goods return, stores with goods return shelf vacant positions in a place area where the customer is located are displayed and are sequentially arranged from near to far;

the customer scans the goods returning codes through the code scanning port of the vending store, the mobile robot carries the goods returning goods shelf to the side of the goods returning port, opens the goods returning window on the goods returning port, opens the goods returning grids corresponding to the goods returning, and places the goods in the corresponding goods returning grids,

closing the goods returning window, and returning the goods returning shelf conveyed by the mobile robot;

the blank of the goods shelf can be used as a goods returning grid, the central control system marks the goods returning grid, and the goods in the goods returning grid can not be sold.

3. The return method of an unmanned aerial vehicle vending store according to claim 2, wherein the return window of a corresponding size is opened according to the volume of the return goods.

4. The return method for the unmanned automatic vending store according to claim 2, wherein after the mobile robot transports the return shelf to return, the central control system notifies the merchant that the return goods are placed on the return shelf, and reminds the staff to check regularly.

5. The return method of an unmanned vending store according to claim 4, wherein the checking period is seven days, the staff enters the vending store within seven days, whether the goods are artificially damaged is checked, if not, the merchant is notified to return the goods, and if so, the seller is notified to negotiate with the customer.

6. The goods returning method of the unmanned automatic vending store according to claim 2, wherein a camera and an alarm are arranged beside the goods returning opening, when a customer applies for goods returning, the customer needs to upload goods and package photos in advance, after the customer arrives at the store, the customer scans goods and package information at the same angle through the camera and compares the goods and package photos with the uploaded goods and package photos, and if the goods returning window is consistent with the uploaded goods and package photos, the goods returning window is opened; if the comparison is inconsistent, the alarm gives out an error prompt tone.

7. The return method of an unmanned automatic vending store according to claim 5, wherein the return goods and the package boxes of the return goods are sequentially placed in the return window and the return record is photographed and retained.

8. The method of claim 2, wherein the central control system transmits the returned voucher to the customer's mobile phone after the return is completed.