CN108830501A - One kind being based on the depositary management of the problem of wechat enterprise public platform and manages method and system - Google Patents
One kind being based on the depositary management of the problem of wechat enterprise public platform and manages method and system Download PDFInfo
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- CN108830501A CN108830501A CN201810674268.1A CN201810674268A CN108830501A CN 108830501 A CN108830501 A CN 108830501A CN 201810674268 A CN201810674268 A CN 201810674268A CN 108830501 A CN108830501 A CN 108830501A
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- rectification
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- public platform
- wechat enterprise
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
Abstract
The present invention provides a kind of the problem of being based on wechat enterprise public platform depositary management reason method and system, and method therein includes：Step 1 after inspection personnel finds the problem, uploads the problem of found information using wechat enterprise platform；After the problem of step 2, administrator receives upload information, determine that rectification person liable, rectification require and rectification time limit, rectification superintendent, push issue message to designated person；Step 3 after rectification person liable receives issue message, is rectified and improved problem by rectification requirement；Step 4, rectification superintendent verify rectification information, and confirmation problem rectification is completed, and administrator is notified to carry out pin number to the issue message；Step 5 after administrator confirms that information is completed in rectification, is done pin number processing to the problem and is achieved.Using aforementioned present invention, the visualization of problem information and the real-time of issue management and mobile can be realized.
Description
Technical field
The present invention relates to issue management fields, more particularly to a kind of the problem of being based on wechat enterprise public platform library manager
Method and system.
Background technique
Issue management is professional function management organization and the enterprise production management department especially railway enterprise pipe of government
The important management method of one of reason solves the problems, such as by being registered, being rectified and improved to the problem of discovery, supervised, prevents problem from drilling
Crisis is turned to, is prevented trouble before it happens.It in the past to the management of problem, is generally recorded using Microsoft Excel, also there is exploitation data depositary management
Software is managed to be managed.But previous management method, either with Microsoft Excel or data base administration, due to relying on
The problem of computer has real-time difference, and scene is found can only first record on notebook, wait the place for returning to computer
Typing is registered in problem base again, and information is verbal description the problem of typing, can not be used recording, photo, be recorded a video this
A little visual informations describe problem information.Equally, it is recorded the problem of typing, it is also desirable to have computer that can just see, the industry gone on business
Business chief technology officer, cadre, leader cannot be obtained in time newfound problem condition by problem base, grasp relevant risk letter in real time
Breath is timely and effectively instructed and is intervened to the solution of problem in time.
Summary of the invention
To solve the above-mentioned problems, the present invention provide it is a kind of based on wechat enterprise public platform the problem of library management method with
System sends and receives function using the information of wechat enterprise public platform and connects using smart phone as personal digital assistant device
Mouthful, realize real-time acquisition to problem information, problem information other than text information, can also use recording, photo, video recording and
Position positioning, problem of implementation information visuallization.The present invention utilizes the message push function interface of wechat enterprise public platform, will
Issue message is classified by user accurately to be pushed, and the verification assessment information all-the-way tracking rectified and improved information to problem, rectify and improve effect, is made
The supervisor of each department, cadre, leader at any time, grasp relevant issues information everywhere, the real time implementation and movement of problem of implementation management
Change.
Specific technical solution is as follows：
One kind being based on the problem of wechat enterprise public platform library management method, using universal intelligent mobile phone as mobile application terminal,
Wechat enterprise public platform is called to acquire data, using database server storing data, which is characterized in that including following step
Suddenly：
Step 1 after inspection personnel finds the problem, uploads the problem of found information using wechat enterprise public platform.
Further, the problem information includes problem location, problem types, problem overview.
Further, the problem information uses one of text, photo, recording, video recording and position positioning or more
Kind element description.
The problem of step 2, problem library manager is uploaded by wechat enterprise public platform interface to inspection personnel, believes
Breath, while the user information for uploading problem information is obtained, after checking the problem information, determine that problem rectifies and improves responsibility portion
Door and rectification person liable, rectification requirement and rectification time limit, problem rectification superintendent office and supervisory responsibility people, by the problem information
It is taken in problem base after integration, and pushes issue message to designated person.
Further, the designated person includes rectification department owner, rectification department technology or operating officer, rectification portion
Service technique person in charge and leader, unit functional command, the unit row of the higher level competent business department of department are led, rectified and improved to door
Political affairs leader, and the personnel of the problem condition are needed to be grasped, convenient for higher level's business, chief technology officer and leading body at a higher level in time to great
Risk problem is intervened and is instructed.
Further, the problem message is marked the grade of issue message by the risk class of problem with special sign.
After step 3, rectification responsible department and person liable receive issue message, rectification side is proposed to the problem under online
Case and measures to rectify and reform are rectified and improved by rectification requirement and rectification time limit, are reported after the completion of rectification by wechat enterprise public platform
Problem rectifies and improves situation information.
Further, problem rectification situation information uses in text, photo, recording, video recording and position positioning
One or more element descriptions.
Further, rectification superintendent supervises in this step, instructs rectifying and improving of the rectification responsible department to problem,
In the case that rectification responsible department can not solve the problems, such as by this department's resource, supervisory responsibility people is rectified and improved by correlation circumstance superior
Report coordinates other departments and provides support.
The problem of step 4, rectification superintendent reports rectification responsible department rectification situation is verified, and confirmation problem is
It is no to complete rectification as required, it is reported to problem library manager and verifies situation information.If confirming, problem rectification is completed, and notifies administrator
Pin number is carried out to the issue message.If confirming problem rectification not up to requirement, notice problem is rectified and improved person liable and is not reached to problem rectification
It is required that part is rectified and improved.
Further, examination rule is formulated, to not completing rectification or examining more than the rectification time limit.
It is right after confirmation message is completed in the rectification of the problem of step 5, problem library manager is connected to problem rectification supervisory responsibility people
The problem does pin number processing, and the problem information is saved in corporate intranet database server or Cloud Server and is achieved.
The problem of being based on wechat enterprise public platform the present invention also provides one kind base management system is based on enterprise according to above-mentioned
The problem of wechat public platform library management method, the relevant functional module of customized development for problem information acquisition and publication ask
The management of message is inscribed, which specifically includes：
Problem information submits module, passes through the message interface of wechat enterprise public platform for inspection personnel, it may be found that the problem of
Information is uploaded to administrator.
Problem rectifies and improves information and submits module, is connect for problem rectification person liable by the message of wechat enterprise public platform
Mouthful, problem rectification performance information is uploaded to problem rectification supervisory responsibility people and administrator.
Problem rectification verifies information and submits module, and for problem, rectification supervisory responsibility people passes through wechat enterprise public platform
Problem is rectified and improved and verifies information transmission administrator by message interface.
Problem base administrator module, the letter for calling the message interface receiving front-end of wechat enterprise public platform to acquire
Breath will be stored in problem base and push interface to designated person by the message of wechat enterprise public platform after problem information integration
User pushes issue message.
Further, problem library manager's module is received by the message interface of wechat enterprise public platform
While the information of front-end collection, the information of information sender is obtained.
Further, problem library manager's module using wechat enterprise public platform interface to enterprise address book into
Row management and authorization.The user for only obtaining authorization just can enter relevant operation.
Further, problem library manager's module pushes issue message using wechat enterprise public platform interface,
Message the problem of publication can be set as sharing.
Problem information profiling module, for after the completion of problem rectification, problem information to be saved into database server,
The problem of rectification will be completed by management backstage in problem library manager simultaneously message is removed.
The present invention can obtain following technical effect：
1, by wechat enterprise public platform, it can run, be not required to specifically for different on different Mobile operating systems
Mobile phone operating system designs different APP, helps to improve development efficiency, reduces development cost and maintenance cost.
2, only have the personnel in enterprise address book that could pay close attention to wechat enterprise, administrator is managed enterprise address book,
To the corresponding permission of all user settings, message may be configured as to share the problem of publication, and unrelated user is avoided to obtain information
Risk so that the range of the propagation of information have controllability.
3, today in mobile phone as personal necessary equipment, use common smart mobile phone as mobile intelligent terminal, significantly
Reduce the investment of equipment cost.
4, mobile communications network broad covered area uses common smart mobile phone as intelligent movable information terminal, the biography of message
Strong real-time is sent, user can upload problem with mobile phone whenever and wherever possible in the place that mobile communications network or WIFI network cover
Information, and receive the problem of administrator issues message.So that even if service technique supervisor, cadre, Enterprises Leader go on business to other places,
Also the problem and its rectification situation in my range of management can be grasped at any time, so as to be instructed in time problem rectification,
Avoid the drawbacks of needing to operate computer in conventional problems depositary management reason or just will appreciate that problem condition by phone.Problem of implementation
The real time implementation and mobile of management.
5, problem information can also record, photo, video recording, position positioning other than text information, problem of implementation information
Visualization.
6, the problem of management of problem base being managed, do not completed using pin number remains displayed in issue management message window
In, it is only problematic to obtain rectifying and improving completely and be removed from issue management message window, be conducive to keeping track, not losing for problem
Leakage is not lost, until problem, which is rectified and improved, completes pin.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to needed in the embodiment
Attached drawing is briefly introduced：
Fig. 1 is a kind of flow chart of wechat public platform based problem library management method of the invention；
The system block diagram of the problem of Fig. 2 is a kind of public platform based on wechat enterprise of the invention base management system；
The application schematic diagram of the problem of Fig. 3 is a kind of public platform based on wechat enterprise of the invention base management system.
Specific embodiment
With reference to the attached drawing in the embodiment of the present invention, technical solution in the embodiment of the present invention carries out clear, complete
Description.Obviously, described embodiment is only a part of the embodiment in the present invention, rather than whole embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art's other skills obtained without making creative work
Art scheme, shall fall within the protection scope of the present invention.
As shown in Figure 1, a kind of wechat public platform based problem library management method, using universal intelligent mobile phone as movement
Terminal calls wechat enterprise public platform to acquire data, using corporate intranet server or Cloud Server storage problem library number
According to including the following steps：
S11：Step 1 after inspection personnel finds the problem, uploads the problem of found information using wechat enterprise public platform.
S12：Step 2, problem library manager checks the problem of personnel upload information, while problem library manager is logical
It crosses wechat enterprise public platform interface and obtains the user information for uploading problem information, problem library manager carries out the problem information
After verification, determine that problem rectification responsible department and rectification person liable, determining rectification requires and the rectification time limit, and determine that problem is rectified and improved
Superintendent office and supervisory responsibility people take in issue management library after integrating problem information, and push problem to designated person and disappear
Breath.Designated person includes rectifying and improving department owner, rectification department head, the service technique for rectifying and improving department higher level competent business department
Person in charge and leader, unit functional command, unit administrative leader, and the personnel of the problem condition are needed to be grasped, convenient for upper
Grade business, chief technology officer and leading body at a higher level intervene and instruct to material risk problem in time.
S13：After step 3, rectification responsible department and person liable receive problem information, the problem is proposed under online whole
Change scheme and measures to rectify and reform, is rectified and improved by rectification requirement, rectification feelings are reported by wechat enterprise public platform after the completion of rectification
Condition information.Rectification superintendent supervises in this step, instructs rectifying and improving of the rectification responsible department to problem, in rectification responsibility portion
In the case that door can not be solved the problems, such as by this department's resource, rectification supervisory responsibility people reports to a higher body correlation circumstance, coordinates
Other departments provide support.
S14：The problem of step 4, rectification supervisory responsibility people reports rectification responsible department rectification situation is verified, really
Recognizing problem, as required whether rectification finishes, and reports to problem library manager and verifies situation information.If confirming, problem rectification is completed, and is led to
Know that administrator carries out pin number to the issue message.If confirming problem rectification not up to requirement, notice problem rectification person liable is to problem
Rectification is not rectified and improved up to requirement part.
S15：Confirmation message is completed in the rectification of the problem of step 5, problem library manager is connected to problem rectification supervision responsible person
Afterwards, pin number processing is done to the problem, and the problem information is saved in database server and achieves preservation, in case uniting from now on
Meter analysis.
Enterprise formulates examination rule, to not completing rectification or examining more than the rectification time limit.
As shown in Fig. 2, a kind of wechat public platform based problem base management system, using universal intelligent mobile phone as movement
Information terminal calls wechat enterprise public platform functional interface acquisition data and RELEASE PROBLEM message, using corporate intranet service
Device or Cloud Server storing data, including following functions module：
Problem information submits module S21, passes through the message interface of wechat enterprise public platform S24 for inspection personnel, it may be found that
The problem of information be uploaded to administrator.
Problem rectifies and improves information and submits module S22, for problem rectification person liable disappearing by wechat enterprise public platform S24
Interface is ceased, problem rectification performance information is sent to problem rectification supervisory responsibility people and administrator.
Problem rectification verifies information and submits module S23, flat by the wechat enterprise public for problem rectification supervisory responsibility people
Problem rectification verification message is uploaded to administrator by the message interface of platform S24.
Problem base administrator module S25, for calling the message interface receiving front-end of wechat enterprise public platform S24 to acquire
Information, and obtain by the message interface of wechat enterprise public platform S24 the relevant information of sender, believe problem on backstage
After ceasing integration process, it is stored in problem base and is pushed away by the message of wechat enterprise public platform 24 push interface to designated person user
Send issue message.
Further, problem library manager's module S25 is logical to enterprise using wechat enterprise public platform S24 interface
Letter record is managed and authorizes.The user for only obtaining authorization just can enter relevant operation.
Further, problem library manager's module S25 pushes problem using wechat enterprise public platform S24 interface
Message, and message the problem of publication is set as to share.
Problem information profiling module S26, for after the completion of problem rectification, problem information to be saved to database server
In, the database server is the server or Cloud Server of intranet, while problem library manager passes through pipe
The problem of rectification will be completed in reason backstage message is removed.
In embodiments of the present invention, the systematic difference schematic diagram is as shown in figure 3, micro- including cell phone terminal, enterprise
Believe public platform, Administrator Client, corporate intranet database server or Cloud Server.
Cell phone terminal is to be embedded based on wechat enterprise client, the corresponding functional module of customized development using wechat
Message function is recorded, photo, video recording, positioning, sends message, receives message.
For wechat enterprise as a mobile application entrance, associated user can only be the personnel in enterprise address book, administrator
To wechat enterprise user setting permission, the message of transmission can be set to share, does not allow to share issue message and arrive
Other irrelevant personnel avoid irrelevant personnel from obtaining the risk of information, so that the range of the propagation of information has controllability.
The present invention is based on wechat enterprise public platform, and problem information, rectification information, rectification verification message are according to enterprise
Defined key link carries out wechat operation in wechat, using data interaction, the transmitting between each functional module of customization, realizes
The visualization of problem information and real time implementation, the mobile of issue management.
It should be noted that above-described embodiment is to the illustrative and not limiting of technical solution of the present invention, technical field
The equivalent replacement of those of ordinary skill or the other modifications made according to the prior art, as long as not exceeding technical solution of the present invention
Thinking and range, should be included within interest field of the presently claimed invention.
Claims (10)
1. one kind is based on the problem of wechat enterprise public platform library management method, which is characterized in that using universal intelligent mobile phone as
Personal digital assistant device sends and receives functional interface using the information of wechat enterprise public platform, realizes the reality to problem information
When acquire, using the information push function interface of wechat enterprise public platform, by issue message by the accurate push of user's classification, packet
Include following steps：
Step 1 after inspection personnel finds the problem, uploads the problem of found information using wechat enterprise public platform；
Step 2, problem library manager pass through the problem of wechat enterprise public platform interface is uploaded to inspection personnel information,
The user information for uploading problem information is obtained simultaneously, which is checked, and determines problem rectification responsible department and whole
Change person liable, rectification requires and rectifies and improves time limit, problem rectification superintendent office and supervisory responsibility people, it is then that the problem information is whole
It is taken in problem base after conjunction, and pushes issue message to designated user；
Step 3 is rectified and improved after responsible department and person liable receive issue message, it is online under to the problem propose rectification scheme and
Measures to rectify and reform are rectified and improved by rectification requirement and rectification time limit, report problem by wechat enterprise public platform after the completion of rectification
Rectify and improve situation information；
The problem of step 4, rectification superintendent reports rectification responsible department rectification situation is verified, if confirmation problem rectification
It completes, administrator is notified to carry out pin number to the issue message, if the rectification of confirmation problem is not up to requirement, notice problem rectifies and improves person liable
Problem rectification is not rectified and improved up to requirement part；
After confirmation message is completed in the rectification of the problem of step 5, problem library manager is connected to problem rectification supervisory responsibility people, this is asked
Topic does pin number processing, removes the issue message in wechat enterprise management backstage, and the problem information is saved in database clothes
It is achieved in business device.
2. the problem of being based on wechat enterprise public platform library management method according to claim 1, which is characterized in that described
The problem of information include problem location, problem types, problem overview.
3. the problem of being based on wechat enterprise public platform library management method according to claim 1, which is characterized in that described
The problem of information and problem rectification situation information using text, photo, recording, video recording and position positioning one of or a variety of members
Sketch is stated.
4. the problem of being based on wechat enterprise public platform library management method according to claim 1, which is characterized in that described
The problem of message by problem risk class with special sign mark issue message grade.
5. one kind is based on the problem of wechat enterprise public platform base management system, which is characterized in that according to described in claim 1-4
Based on wechat enterprise public platform the problem of library management method, the relevant functional module of customized development adopts for problem information
The management of collection and RELEASE PROBLEM message, the system specifically include：
Problem information submits module, passes through the message interface of wechat enterprise public platform for inspection personnel, it may be found that the problem of
Information is uploaded to administrator；
Problem rectifies and improves information and submits module, passes through the message interface of wechat enterprise public platform for problem rectification person liable, will
Problem rectification performance information is sent to problem rectification supervisory responsibility people and administrator；
Problem base administrator module, the information for calling the message interface receiving front-end of wechat enterprise public platform to acquire will
It is stored in problem base after problem information integration and interface is pushed to designated person user by the message of wechat enterprise public platform
Push issue message；
Problem information profiling module, for problem information being saved into database server, simultaneously after the completion of problem rectification
The problem of rectification will be completed, message removed.
6. the problem of being based on wechat enterprise public platform base management system according to claim 5, which is characterized in that also wrap
It includes problem rectification and verifies information submission module, connect for problem rectification supervisory responsibility people by the message of wechat enterprise public platform
Mouthful, problem is rectified and improved into verification information and is uploaded to administrator.
7. the problem of being based on wechat enterprise public platform base management system according to claim 5, which is characterized in that described
The problem of library manager's module include the management to enterprise address book and the authorization to user, only obtain user's ability of authorization
Into relevant operation.
8. the problem of being based on wechat enterprise public platform base management system according to claim 5, which is characterized in that described
The problem of library manager's module utilize wechat enterprise public platform interface problem information while, obtain the use of upload information
Family information.
9. the problem of being based on wechat enterprise public platform base management system according to claim 5, which is characterized in that described
The problem of library manager's module using wechat enterprise public platform interface push issue message, can by publication the problem of message be arranged
For that can not share.
10. the problem of being based on wechat enterprise public platform base management system according to claim 5, which is characterized in that ask
Exam pool archival of information is stored in database server.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810674268.1A CN108830501A (en) | 2018-06-28 | 2018-06-28 | One kind being based on the depositary management of the problem of wechat enterprise public platform and manages method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810674268.1A CN108830501A (en) | 2018-06-28 | 2018-06-28 | One kind being based on the depositary management of the problem of wechat enterprise public platform and manages method and system |
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| Publication Number | Publication Date |
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| CN108830501A true CN108830501A (en) | 2018-11-16 |
Family
ID=64138996
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| Application Number | Title | Priority Date | Filing Date |
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| CN201810674268.1A Withdrawn CN108830501A (en) | 2018-06-28 | 2018-06-28 | One kind being based on the depositary management of the problem of wechat enterprise public platform and manages method and system |
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| CN110111082A (en) * | 2019-05-14 | 2019-08-09 | 青岛奥利普自动化控制系统有限公司 | A kind of shooting method conveniently for on-site verification work |
| CN110288325A (en) * | 2019-07-02 | 2019-09-27 | 武汉奥科科技发展有限公司 | A kind of construction problem amelioration method |
| CN111211969A (en) * | 2019-12-31 | 2020-05-29 | 上海连尚网络科技有限公司 | Question-answer interaction method and device |
| CN111222778A (en) * | 2019-12-31 | 2020-06-02 | 嘉兴太美医疗科技有限公司 | Project inspection management method, system and computer readable medium |
| CN111222775A (en) * | 2019-12-31 | 2020-06-02 | 嘉兴太美医疗科技有限公司 | Problem management method, system and computer readable medium |
| CN111563726A (en) * | 2020-04-30 | 2020-08-21 | 平安国际智慧城市科技股份有限公司 | Enterprise rectification supervision method, device, equipment and computer readable storage medium |
| CN113011728A (en) * | 2021-03-10 | 2021-06-22 | 火星人厨具股份有限公司 | Project scoring method and system based on enterprise WeChat |
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Application publication date: 20181116 |
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