CN108737763B

CN108737763B - Video connection method and device, computer equipment and storage medium

Info

Publication number: CN108737763B
Application number: CN201810487711.4A
Authority: CN
Inventors: 江倩
Original assignee: Ping An Life Insurance Company of China Ltd
Current assignee: Ping An Life Insurance Company of China Ltd
Priority date: 2018-05-21
Filing date: 2018-05-21
Publication date: 2021-01-26
Anticipated expiration: 2038-05-21
Also published as: CN108737763A

Abstract

The invention discloses a video connection method, a video connection device, computer equipment and a storage medium. The method comprises the following steps: obtaining a corresponding contract case according to the case number in the video connection request; generating a call link according to the contract case, and pushing the short message containing the call link to a second user terminal; establishing a video investigation platform according to the returned confirmation information, and accessing the second user terminal to the video investigation platform; matching the facial information collected by the second user terminal with the photos of the clients in the contract case; and if so, accessing the first user terminal to a video investigation platform and establishing a video connection. The authenticity of the number can be ensured by checking the number for sending the confirmation information, the face information collected in the video investigation platform is matched with the photo of the client in the contract case to obtain a matching result, the problem of insufficient authenticity of the contract case during investigation is avoided, cheating is prevented, and the investigation quality of the contract case is greatly improved.

Description

Video connection method and device, computer equipment and storage medium

Technical Field

The present invention relates to the field of video connection technologies, and in particular, to a video connection method and apparatus, a computer device, and a storage medium.

Background

For simple contract case investigation, the investigator is often required to go to the client to visit and verify in the same place. Under the condition that the place where the client is located is far away, a large amount of time is needed for a researcher to go to the client, the round-trip cost of contract case investigation is increased, the cost-effectiveness ratio is low, and the customer is easily disturbed when visiting the client.

In the prior art, connection with a client can be established through a video connection line, and a contract case is investigated through a video, however, due to the lack of a link for verifying the identity of the client, the investigation of the contract case has the problem of insufficient authenticity, the investigation quality of the contract case is seriously influenced, the risk control of a company on the contract case is not facilitated, and therefore the problem that the identity of the client cannot be verified exists in the prior art.

Disclosure of Invention

The embodiment of the invention provides a video connection method, a video connection device, computer equipment and a storage medium, and aims to solve the problem that the identity of a client cannot be verified by video connection with the client in the prior art.

In a first aspect, an embodiment of the present invention provides a video connection method, which includes:

if a video connection request initiated by a first user terminal is received, retrieving a case number in the video connection request to obtain a corresponding contract case;

generating a call link according to the contract case, and pushing a short message containing the call link to a second user terminal according to the client telephone in the contract case;

if receiving confirmation information corresponding to the call link returned by the second user terminal, establishing a video investigation platform according to the confirmation information, and accessing the second user terminal to the video investigation platform;

receiving face information collected by a second user terminal, and matching the face information with the photo of the client in the contract case to obtain a matching result;

and if the matching result is matching, accessing the first user terminal to a video investigation platform and establishing a video connection.

In a second aspect, an embodiment of the present invention provides a video cable apparatus, which includes:

the case retrieval unit is used for retrieving a case number in a video connection request to obtain a corresponding contract case if the video connection request initiated by the first user terminal is received;

the call link sending unit is used for generating a call link according to the contract case and pushing the short message containing the call link to a second user terminal according to the client telephone in the contract case;

the first connection unit is used for establishing a video investigation platform according to the confirmation information and accessing the second user terminal to the video investigation platform if the confirmation information corresponding to the call link returned by the second user terminal is received;

the face information matching unit is used for receiving the face information collected by the second user terminal and matching the face information with the photos of the clients in the contract case to obtain a matching result;

and the second connecting unit is used for connecting the first user terminal to the video investigation platform and establishing a video connection line if the matching result is matching.

In a third aspect, an embodiment of the present invention further provides a computer device, which includes a memory, a processor, and a computer program stored on the memory and executable on the processor, and when the processor executes the computer program, the video connection method according to the first aspect is implemented.

In a fourth aspect, an embodiment of the present invention further provides a storage medium, where the storage medium stores a computer program, and the computer program includes program instructions, and when the program instructions are executed by a processor, the processor is caused to execute the video connection method according to the first aspect.

The embodiment of the invention provides a video connection method, a video connection device, computer equipment and a storage medium. The method can ensure the authenticity of the number by checking the number which sends the confirmation information. By matching the facial information acquired by the second user terminal with the photos of the clients in the contract case to acquire the matching result, the method can prevent the investigators or the clients from cheating when the contract case is investigated, and reduces the risk of the contract case due to insufficient authenticity. The problem that the authenticity of the contract case is not enough when the contract case is investigated is avoided, the investigation quality of the contract case is greatly improved, and the enterprise is facilitated to manage and control the risk of the contract case.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is a schematic flowchart of a video connection method according to an embodiment of the present invention;

fig. 2 is a sub-flow diagram of a video connection method according to an embodiment of the present invention;

FIG. 3 is a schematic view of another sub-flow chart of a video connection method according to an embodiment of the present invention;

FIG. 4 is a schematic view of another sub-flow chart of a video connection method according to an embodiment of the present invention;

fig. 5 is another flowchart of a video connection method according to an embodiment of the present invention;

FIG. 6 is a schematic block diagram of a video cable apparatus according to an embodiment of the present invention;

FIG. 7 is a schematic block diagram of a sub-unit of a video cable apparatus according to an embodiment of the present invention;

FIG. 8 is a schematic block diagram of another sub-unit of a video cable apparatus according to an embodiment of the present invention;

FIG. 9 is a schematic block diagram of another sub-unit of a video cable apparatus according to an embodiment of the present invention;

FIG. 10 is another schematic block diagram of a video cable apparatus according to an embodiment of the present invention;

FIG. 11 is a schematic block diagram of a computer device provided by an embodiment of the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.

It is also to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the specification of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.

It should be further understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.

Referring to fig. 1, fig. 1 is a schematic flowchart of a video connection method applied to a company terminal such as a desktop computer, a laptop computer, and a tablet computer according to an embodiment of the present invention. As shown in fig. 1, the method includes steps S101 to S105.

S101, if a video connection request initiated by a first user terminal is received, a case number in the video connection request is searched to obtain a corresponding contract case.

The first user logs in by using the terminal, initiates a video connection request containing a case number aiming at the contract case, automatically acquires the case number in the initiated video connection request, searches the case number to obtain the corresponding contract case and acquires the information in the contract case. The first user can be a surveyor surveying the case, the first user can log in the company terminal through the terminal, and the terminal can be a mobile phone or a computer device.

The contract case is contract case information to be investigated by the first user. The contract case includes but is not limited to case number, customer telephone, customer name, sex, age, identification number, date of birth, and identification number. The case number is the ID number of the contract case bound with the contract case, and each contract case has only one case number corresponding to the contract case. The identity identification number is the identification number of an investigator who needs to investigate the contract case, one identity identification number can correspond to one or more contract cases, namely, one or more contract cases which need to be investigated by the investigator can be provided, and the same investigator has a unique identity identification number.

The information included in the contract case is shown in table 1.

TABLE 1

Specifically, the first user logs in the company terminal through the terminal, and inquires about a contract case to be investigated in the contract cases to be investigated. The first user can search the contract case to be investigated through the case number of the contract case, and can also search the contract case to be investigated through inputting customer information, wherein the customer information available for searching comprises: customer name, customer telephone number, gender, age, identification number, date of birth. When a first user selects a specific contract case and initiates a video connection request containing a case number aiming at the contract case, a video connection request is obtained, the case number in the video connection request is retrieved to obtain a corresponding contract case, and information in the contract case is obtained.

And S102, generating a call link according to the contract case, and pushing the short message containing the call link to a second user terminal according to the client telephone in the contract case.

And generating a call link according to the contract case corresponding to the video connection request, wherein the specific operation process comprises the steps of reading the identity number in the contract case information and sending the video connection request containing the identity number and the case number to a request processing pool. The video connection server acquires a video connection request containing an identity identification number and a case number in the request processing pool, automatically generates a long link, transcodes the long link to obtain a call link, acquires the generated call link, and then completes the generation of the call link.

The request processing pool is a resource pool for buffering the video connection request in the company terminal, and the video connection request can be subjected to data buffering before the video survey platform is not established through the request processing pool. The video connection server is a server with a link generation function in a company terminal, and can be used for generating long links and transcoding long links to obtain call links.

In this embodiment, the second user may be a customer of the survey case. And after the call link is generated, acquiring the client telephone in the contract case, and pushing the short message containing the call link to the second user terminal.

S103, if confirmation information corresponding to the call link returned by the second user terminal is received, a video investigation platform is established according to the confirmation information, and the second user terminal is accessed to the video investigation platform.

And if the company terminal receives the confirmation information returned by the second user terminal, checking the number for sending the confirmation information with the client telephone in the contract case, and if the number for sending the confirmation information is the same as the client telephone in the contract case, establishing a video investigation platform according to the confirmation information. And the second user clicks a 'confirmation' button in a page of the software to confirm, and the terminal automatically sends confirmation information to the company terminal. The terminal used by the second user can be a mobile phone or other terminal equipment capable of carrying a mobile phone SIM card.

The video survey platform is a virtual platform used for establishing video connection in company terminals, and video connection among multiple parties can be realized by accessing a plurality of terminals into the video survey platform. Specifically, the video investigation platform allocates seats for the plurality of terminals, so that the plurality of terminals can be conveniently and quickly accessed into the video investigation platform. And after the video connection is finished, the established video investigation platform can be cancelled.

In an embodiment, as shown in fig. 2, step S103 includes sub-steps S1031 and S1032.

And step S1031, if the receiving time of the confirmation information is before the expiration time, checking the number for sending the confirmation information with the client telephone in the contract case.

The short message also includes a deadline, which is the latest time that the call link needs to be processed, and is the waiting time of the video connection request in the request processing pool. For a contract case, the video connection request corresponding to the contract case can only wait for a certain time in the request processing pool, that is, when a call link is generated, an expiration time is automatically generated for the call link, a short message containing the call link and the expiration time is pushed to a second user, and if the expiration time is exceeded and the call link is not processed, the company terminal automatically removes the video connection request of the contract case corresponding to the call link from the request processing pool. Wherein the expiration time may be set by the first user according to its own schedule.

And after the generation of the call link is completed, the short message containing the call link and the deadline is pushed by the client telephone in the contract case, so that the second user is prompted to accept the video connection request.

The second user can process the video connection request by clicking the call link before the deadline and confirming the video connection request, and the second user cannot confirm the video connection request if clicking the call link after the deadline is exceeded. After the generation of the call link is finished, a deadline is automatically generated for the call link, and if the deadline is exceeded and the call link is not processed, the company terminal automatically removes the video connection request of the contract case corresponding to the call link from the request processing pool, so that when a second user clicks the call link after the deadline is exceeded, the confirmation cannot be performed.

For example, if the first user needs to go out to handle other things after 30 minutes, the deadline may be set to 20 minutes, that is, the call link needs to be processed within 20 minutes after the call link is generated, and after the deadline of 20 minutes, the company terminal automatically removes the corresponding video connection request from the request processing pool.

After receiving the acknowledgement message corresponding to the call link, the receipt time of the acknowledgement message is compared with the deadline. If the receiving time of the confirmation information is before the deadline time, checking the number for sending the confirmation information with the client telephone in the contract case; if the reception time of the confirmation information is after the expiration time, the video connection request is not processed. After receiving the short message containing the call link and the deadline through the terminal, the second user needs to click the call link before the deadline to confirm the video connection request, and when the user clicks the call link after exceeding the deadline, the second user does not perform subsequent processing after the deadline when the reception time of the confirmation information is after the deadline.

Checking the number of the sent confirmation information with the client telephone in the contract case, and if the company terminal checks that the number of the sent confirmation information is the same as the client telephone in the contract case, performing the next processing on the video connection request; if the company terminal checks that the number for sending the confirmation information is not the same as the client telephone in the contract case, a prompt message is sent to the first user to prompt that the number for sending the confirmation information is not the same as the client telephone in the contract case, and the processing of the video connection request is terminated.

For example, the case number in the contract case is 10001, the identity number of the investigator is 180012, and the client phone in the contract case is 158 XXXXXXXX; and the company terminal receives the confirmation information sent by the second user, and the number for acquiring the confirmation information is +86-137-107 XXXXXXX. And the company terminal checks that the number for sending the confirmation information is different from the client telephone in the contract case, judges that the short message has the risk of being forwarded, and sends prompt information to the first user to prompt that the number for sending the confirmation information is different from the client telephone in the contract case.

The first user sets the deadline through the company terminal and pushes the short message containing the call link and the deadline to the second user, so that the first user can flexibly set the deadline according to own time arrangement, the first user can conveniently and reasonably arrange the own time, the investigation efficiency of the contract case is improved, and a very good use effect can be obtained in the practical application process.

And S1032, if the number of the sent confirmation information is the same as the number of the client telephone in the contract case, establishing a video investigation platform according to the confirmation information.

And if the number for sending the confirmation information is the same as the telephone of the client in the contract case, establishing a video investigation platform according to the confirmation information, and allocating an agent of the video investigation platform for the second user to establish video connection.

The specific operation process of allocating the seat of the video investigation platform to the second user and establishing the video connection comprises the steps of inquiring a video connection request matched with the case number in the request processing pool through the case number in the received confirmation information, establishing the video investigation platform according to the matched video connection request, obtaining the extension number of the established video investigation platform, sending the extension number of the video investigation platform to a terminal used by the second user, accessing the terminal of the second user into the video investigation platform through the extension number of the video investigation platform, and realizing the video connection through calling a hardware device of the video connection by the terminal used by the second user. The hardware device of the video connection is a camera of the terminal.

And S104, receiving the face information collected by the second user terminal, and matching the face information with the photo of the client in the contract case to obtain a matching result.

The face information collected by the second user terminal is received, and the face information is matched with the photo of the client in the contract case information to obtain a matching result, and the matching result can be used for confirming the identity of the second user. In order to prevent others from impersonating the identity of the client, after the video investigation platform is established, the face information of the second user in the video investigation platform is collected, and the identity of the second user is confirmed by comparing the face information with the photo of the client in the contract case information through a face recognition technology.

In an embodiment, as shown in fig. 3, step S104 includes sub-steps S1041, S1042, and S1043.

S1041, obtaining a photo of the client in the contract case, and extracting facial features of the photo to obtain the facial features of the photo.

And calling a photo of a client in the contract case information, extracting a face contour in the photo, and extracting a left eye contour, a right eye contour, a left eyebrow contour, a right eyebrow contour, a nose contour and a mouth contour in the photo by adopting a contrast and pixel dissolution combined method. For example, when the left-eye contour is extracted, the position of the left eye is positioned first, and since the difference of the pixels at the junction of the left eye and the face is the largest, that is, the contrast of the pixels at the junction of the left eye and the face is the largest, the pixels of the regions with smaller pixel contrast are sequentially subjected to pixel dissolution, and finally, a part of the pixels with the largest residual contrast is the contour of the left eye.

Counting the distance between the eyebrow contours, the distance between the eye contours, the distance between the left eye contour and the left eyebrow contour, the distance between the right eye contour and the right eyebrow contour, the length of the nose contour, the width of the nose contour, the length of the mouth contour, the width of the mouth contour, the length of the face contour and the width of the face contour to obtain a total result, setting the length of the face contour to be 1, and respectively calculating the distance between the eyebrow contours, the distance between the eye contours, the distance between the left eye contour and the left eyebrow contour, the distance between the right eye contour and the right eyebrow contour, the length of the nose contour, the width of the nose contour, the length of the mouth contour, the width of the mouth contour and the ratio of the width of the face contour to the length of the face contour to obtain the facial features of the photo.

For example, the result of extracting the contour information of a certain photograph is shown in table 2.

TABLE 2

The facial features of the extracted photographs are shown in table 3.

TABLE 3

S1042, obtaining the face information collected by the second user terminal, and extracting the face features of the face information to obtain the current face features.

Acquiring facial information of a section of second user through a video investigation platform, randomly acquiring a plurality of screenshots in the facial information, extracting a facial contour, a left eye contour, a right eye contour, a left eyebrow contour, a right eyebrow contour, a nose contour and a mouth contour in the screenshots, counting the distance between the eyebrow contours, the distance between the eye contours, the distance between the left eye contour and the left eyebrow contour, the distance between the right eye contour and the right eyebrow contour, the length of the nose contour, the width of the nose contour, the length of the mouth contour, the width of the mouth contour, the length of the facial contour and the width of the facial contour in the screenshots, setting the length of the facial contour in the screenshots to be 1, and calculating the distance between the eyebrow contours, the distance between the eye contours, the distance between the left eyebrow contour and the left eyebrow contour, the distance between the right eye contour and the right eyebrow contour in the screenshots respectively, The method comprises the steps of obtaining facial features of a plurality of video screenshots according to the ratio of the length of a nose contour, the width of a nose contour, the length of a mouth contour, the width of a mouth contour and the width of a face contour to the length of the face contour, and averaging the facial features of the plurality of video screenshots to obtain the current facial features.

For example, facial feature extraction of facial information results in current facial features as shown in table 4.

TABLE 4

And S1043, matching the current facial features with the facial features of the photo to obtain the matching probability of the facial features, and comparing the matching probability of the facial features with the matching probability of the facial features according to a preset matching probability threshold to obtain a matching result.

The matching probability of the facial features is obtained by matching the current facial features with the facial features of the photo, and the matching result is obtained by comparing the preset matching probability threshold with the matching probability of the facial features. If the matching probability of the facial features is smaller than a preset matching degree threshold value, the matching result is not matched, at the moment, the company terminal sends prompt information to the first user to prompt that the identities of the second users are not matched, and the processing of the video connection request is stopped; and if the matching probability of the facial features is greater than a preset matching degree threshold value, the matching result is matching, the second user is confirmed to be the user, and the next step of processing is carried out.

The calculation formula of the matching probability of the facial features is P [ | A1-A0|/A0+ | B1-B0|/B0+ | C1-C0|/C0+ | D1-D0|/D0+ | E1-E0|/E0+ | F1-F0|/F0+ | G1-G0|/G0+ | H1-H0|/H0+ | I1-I0|/I0 ]. Wherein, a0, B0, C0, D0, E0, F0, G0, H0 and I0 are the width of the face contour, the distance between the eyebrow contours, the distance between the eye contours, the distance between the left eye contour and the left eyebrow contour, the distance between the right eye contour and the right eyebrow contour, the length of the nose contour, the width of the nose contour, the length of the mouth contour, the ratio between the width of the mouth contour and the length of the face contour, respectively, in the facial features of the photograph. A1, B1, C1, D1, E1, F1, G1, H1 and I1 are the face contour width, the distance between the eyebrow contours, the distance between the eye contours, the distance between the left eye contours and the left eyebrow contours, the distance between the right eye contours and the right eyebrow contours, the length of the nose contours, the width of the nose contours, the length of the mouth contours, the ratio between the width of the mouth contours and the length of the face contours, respectively, in the current facial feature.

For example, the preset matching degree threshold is 95%, and according to the above calculation formula, the matching probability P of the facial features is calculated to be 98.67% by combining the facial features of the photos in table 3 and the current facial features in table 4. And if the matching probability 98.67% of the facial features is greater than the matching degree threshold value 95%, the matching result is matching, the second user is confirmed to be the user, and the next step of processing is carried out.

And S105, if the matching result is matching, accessing the first user terminal to a video investigation platform and establishing a video connection.

And if the matching result is matching, acquiring the identity number in the contract case corresponding to the matching result, and accessing the terminal corresponding to the identity number into the video investigation platform, namely accessing the first user terminal into the video investigation platform and establishing a video connection. The first user terminal is a mobile phone or a computer device used by the investigator during login.

In one embodiment, as shown in fig. 4, step S106 is further included after step S105.

And S106, recording the video information of the first user and the video information of the second user in the video investigation platform.

After the first user and the second user establish video connection through the video investigation platform, namely, after the investigator and the client establish video connection through the video investigation platform, the investigator carries out video communication with the client about the relevant problems in the contract case, and at the moment, the video information of the first user and the video information of the second user in the video investigation platform are automatically recorded. After the video communication is finished, the investigator fills in an investigation report in the company terminal to confirm that the investigation is finished.

In one embodiment, as shown in fig. 5, step S107 is further included after step S106.

And S107, if the information for finishing the survey is received, storing the video information of the first user and the video information of the second user, and closing the video survey platform.

And if the information for finishing the survey is received, finishing storing and recording the video information of the first user and the video information of the second user, storing the recorded video information of the first user and the recorded video information of the second user, closing the video survey platform and recording the storage address of the video data.

When the contract case is reimbursed, a video calling link can be generated according to the storage address of the video data and the case number. When the underwriting operator carries out manual underwriting operation, the video calling link is clicked, so that the video data of the contract case can be conveniently called, and underwriting and reimbursement processing is carried out on the contract case.

In the embodiment, the video information of the client and the video information of the investigator are recorded and stored, so that the effective management of the company terminal on the video data can be realized, the later-stage calling of the video data is facilitated, the underwriting and reimbursement processing of contract cases by underwriting operators is facilitated, and the management efficiency of enterprises is improved.

The present invention can ensure the authenticity of the number by checking the number that transmits the confirmation information. By matching the facial information acquired by the second user terminal with the photos of the clients in the contract case to acquire the matching result, the method can prevent the investigators or the clients from cheating when the contract case is investigated, and reduces the risk of the contract case due to insufficient authenticity. The problem that the authenticity of the contract case is not enough when the contract case is investigated is avoided, the investigation quality of the contract case is greatly improved, and the enterprise is facilitated to manage and control the risk of the contract case.

An embodiment of the present invention further provides a video connection apparatus, where the video connection apparatus is configured to execute any of the foregoing video connection methods. Specifically, referring to fig. 6, fig. 6 is a schematic block diagram of a video cable apparatus according to an embodiment of the present invention. The video cable apparatus 100 may be configured in a desktop computer, a tablet computer, a portable computer, or other terminals.

As shown in fig. 6, the video wiring apparatus 100 includes a case retrieving unit 101, a call link transmitting unit 102, a first connecting unit 103, a face information matching unit 104, and a second connecting unit 105.

The case retrieval unit 101 is configured to, if a video connection request initiated by a first user terminal is received, retrieve a case number in the video connection request to obtain a corresponding contract case.

And the call link sending unit 102 is configured to generate a call link according to the contract case, and push the short message including the call link to the second user terminal according to the client telephone in the contract case.

In this embodiment, the second user may be a customer of the survey case. And after the call link is generated, acquiring the client telephone in the contract case, and pushing the short message containing the call link to the second user.

The first connection unit 103 is configured to, if receiving confirmation information corresponding to the call link returned by the second user terminal, establish a video survey platform according to the confirmation information, and access the second user terminal to the video survey platform.

And the company terminal receives the confirmation information, checks the number for sending the confirmation information with the client telephone in the contract case, and establishes a video investigation platform according to the confirmation information if the number for sending the confirmation information is the same as the client telephone in the contract case. And the second user clicks a 'confirmation' button in a page of the software to confirm, and the terminal automatically sends confirmation information to the company terminal. The terminal used by the second user can be a mobile phone or other terminal equipment capable of carrying a mobile phone SIM card.

In other embodiments of the present invention, as shown in fig. 7, the first connection unit 103 includes a sub-unit: a phone number collating unit 1031, and a video survey platform establishing unit 1032.

And a telephone number verification unit 1031 for verifying the number of the transmitted confirmation information with the client telephone in the contract case if the reception time of the confirmation information is before the expiration time.

And the video investigation platform establishing unit 1032 is used for establishing a video investigation platform according to the confirmation information if the number of the sent confirmation information is the same as the number of the client telephone in the contract case.

And if the number for sending the confirmation information is the same as the telephone of the client in the contract case, establishing a video investigation platform according to the confirmation information, distributing the seat of the video investigation platform for the second user, and establishing video connection.

And the face information matching unit 104 is used for receiving the face information collected by the second user terminal and matching the face information with the photo of the client in the contract case to obtain a matching result.

In another embodiment of the present invention, as shown in fig. 8, the face information matching unit 104 includes sub-units: a first face feature extraction unit 1041, a second face feature extraction unit 1042, and a matching result acquisition unit 1043.

The first facial feature extraction unit 1041 is configured to acquire a photo of a client in the contract case, and perform facial feature extraction on the photo to obtain a facial feature of the photo.

The second facial feature extracting unit 1042 is configured to obtain facial information collected by the second user terminal, and perform facial feature extraction on the facial information to obtain a current facial feature.

And a matching result obtaining unit 1043, configured to match the current facial feature with the facial feature of the customer photo to obtain a matching probability of the facial feature, and compare the matching probability with a preset matching probability threshold to obtain a matching result.

And the second connection unit 105 is configured to access the first user terminal to the video investigation platform and establish a video connection if the matching result is matching.

In another embodiment of the present invention, as shown in fig. 9, the video cable apparatus 100 further includes a sub-unit: a video information recording unit 106.

And the video information recording unit 106 is used for recording the video information of the first user and the video information of the second user in the video investigation platform.

In another embodiment of the present invention, as shown in fig. 10, the video cable apparatus 100 further includes a sub-unit: a video information storage unit 107.

And the video information storage unit 107 is used for storing the video information of the first user and the video information of the second user and closing the video investigation platform if the information for finishing the investigation is received.

The above-described video wiring apparatus may be implemented in the form of a computer program that can be run on a computer device as shown in fig. 11.

Referring to fig. 11, fig. 11 is a schematic block diagram of a computer device according to an embodiment of the present invention. The computer device 500 device may be a terminal. The terminal can be an electronic device such as a tablet computer, a notebook computer, a desktop computer, a personal digital assistant and the like.

Referring to fig. 11, the computer device 500 includes a processor 502, memory, and a network interface 505 connected by a system bus 501, where the memory may include a non-volatile storage medium 503 and an internal memory 504.

The non-volatile storage medium 503 may store an operating system 5031 and a computer program 5032. The computer programs 5032 include program instructions that, when executed, cause the processor 502 to perform the video wiring method.

The processor 502 is used to provide computing and control capabilities that support the operation of the overall computer device 500.

The internal memory 504 provides an environment for the execution of the computer program 5032 in the non-volatile storage medium 503, and when the computer program 5032 is executed by the processor 502, the processor 502 can be enabled to execute the video connection method.

The network interface 505 is used for network communication such as sending assigned tasks and the like. Those skilled in the art will appreciate that the configuration shown in fig. 11 is a block diagram of only a portion of the configuration associated with aspects of the present invention and is not intended to limit the computing device 500 to which aspects of the present invention may be applied, and that a particular computing device 500 may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.

Wherein the processor 502 is configured to run the computer program 5032 stored in the memory to implement the following functions: if a video connection request initiated by a first user terminal is received, retrieving a case number in the video connection request to obtain a corresponding contract case; generating a call link according to the contract case, and pushing a short message containing the call link to a second user terminal according to the client telephone in the contract case; if receiving confirmation information corresponding to the call link returned by the second user terminal, establishing a video investigation platform according to the confirmation information, and accessing the second user terminal to the video investigation platform; receiving face information collected by a second user terminal, and matching the face information with the photo of the client in the contract case to obtain a matching result; and if the matching result is matching, accessing the first user terminal to a video investigation platform and establishing a video connection.

In an embodiment, the processor 502, when receiving the confirmation information corresponding to the call link returned by the second user terminal, establishing a video survey platform according to the confirmation information, and accessing the second user terminal to the video survey platform, performs the following operations: if the receiving time of the confirmation information is before the deadline, checking the number for sending the confirmation information with the client telephone in the contract case; and if the number for sending the confirmation information is the same as the telephone of the client in the contract case, establishing a video investigation platform according to the confirmation information.

In an embodiment, the processor 502 performs the following operations when receiving the face information collected by the second user terminal and matching the face information with the photo of the client in the contract case to obtain a matching result: acquiring a photo of a client in the contract case, and extracting facial features of the photo to obtain the facial features of the photo; acquiring facial information acquired by a second user terminal, and extracting facial features of the facial information to obtain current facial features; and matching the current facial features with the facial features of the photo to obtain the matching probability of the facial features, and comparing the matching probability of the facial features with the matching probability of the facial features according to a preset matching probability threshold to obtain a matching result.

In an embodiment, the processor 502 performs the following operations after accessing the first user terminal to the video survey platform and establishing a video connection if the matching result is matching: and recording the video information of the first user and the video information of the second user in the video investigation platform.

In one embodiment, after recording the video information of the first user and the video information of the second user in the video survey platform, the processor 502 performs the following operations: and if the information for finishing the survey is received, storing the video information of the first user and the video information of the second user, and closing the video survey platform.

Those skilled in the art will appreciate that the embodiment of a computer device illustrated in fig. 11 does not constitute a limitation on the specific construction of the computer device, and that in other embodiments a computer device may include more or fewer components than those illustrated, or some components may be combined, or a different arrangement of components. For example, in some embodiments, the computer device may only include a memory and a processor, and in such embodiments, the structures and functions of the memory and the processor are consistent with those of the embodiment shown in fig. 11, and are not described herein again.

It should be understood that, in the embodiment of the present invention, the Processor 502 may be a Central Processing Unit (CPU), and the Processor 502 may also be other general-purpose processors, Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components, and the like. Wherein a general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

In another embodiment of the present invention, a storage medium is provided. The storage medium may be a non-volatile computer-readable storage medium. The storage medium stores a computer program, wherein the computer program comprises program instructions. The program instructions when executed by the processor implement the steps of: if a video connection request initiated by a first user terminal is received, retrieving a case number in the video connection request to obtain a corresponding contract case; generating a call link according to the contract case, and pushing a short message containing the call link to a second user terminal according to the client telephone in the contract case; if receiving confirmation information corresponding to the call link returned by the second user terminal, establishing a video investigation platform according to the confirmation information, and accessing the second user terminal to the video investigation platform; receiving face information collected by a second user terminal, and matching the face information with the photo of the client in the contract case to obtain a matching result; and if the matching result is matching, accessing the first user terminal to a video investigation platform and establishing a video connection.

In an embodiment, if confirmation information corresponding to the call link returned by the second user terminal is received, establishing a video survey platform according to the confirmation information, and accessing the second user terminal to the video survey platform includes: if the receiving time of the confirmation information is before the deadline, checking the number for sending the confirmation information with the client telephone in the contract case; and if the number for sending the confirmation information is the same as the telephone of the client in the contract case, establishing a video investigation platform according to the confirmation information.

In an embodiment, the step of receiving the face information collected by the second user terminal, and matching the face information with the photo of the client in the contract case to obtain a matching result includes: acquiring a photo of a client in the contract case, and extracting facial features of the photo to obtain the facial features of the photo; acquiring facial information acquired by a second user terminal, and extracting facial features of the facial information to obtain current facial features; and matching the current facial features with the facial features of the photo to obtain the matching probability of the facial features, and comparing the matching probability of the facial features with the matching probability of the facial features according to a preset matching probability threshold to obtain a matching result.

In an embodiment, after the step of accessing the first user terminal to the video survey platform and establishing the video connection if the matching result is matching, the method further includes: and recording the video information of the first user and the video information of the second user in the video investigation platform.

In an embodiment, after the step of recording the video information of the first user and the video information of the second user in the video survey platform, the method further includes: and if the information for finishing the survey is received, storing the video information of the first user and the video information of the second user, and closing the video survey platform.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described apparatuses, devices and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again. Those of ordinary skill in the art will appreciate that the elements and algorithm steps of the examples described in connection with the embodiments disclosed herein may be embodied in electronic hardware, computer software, or combinations of both, and that the components and steps of the examples have been described in a functional general in the foregoing description for the purpose of illustrating clearly the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

In the embodiments provided by the present invention, it should be understood that the disclosed apparatus, device and method can be implemented in other ways. For example, the above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only a logical division, and there may be other divisions when the actual implementation is performed, or units having the same function may be grouped into one unit, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may also be an electric, mechanical or other form of connection.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment of the present invention.

In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a storage medium. Based on such understanding, the technical solution of the present invention essentially or partially contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-only memory (ROM), a magnetic disk, or an optical disk.

While the invention has been described with reference to specific embodiments, the invention is not limited thereto, and various equivalent modifications and substitutions can be easily made by those skilled in the art within the technical scope of the invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.

Claims

1. A video connection method, comprising:

if the matching result is matching, accessing the first user terminal to a video investigation platform and establishing a video connection;

the step of generating the call link according to the contract case comprises the following steps:

reading an identity identification number and a case number in the contract case, and sending a video connection request containing the identity identification number and the case number to a request processing pool;

generating a long link according to the video connection request in the request processing pool;

transcoding the long link connection to generate the call link;

the short message also comprises a cut-off time; if receiving confirmation information corresponding to the call link returned by the second user terminal, establishing a video investigation platform according to the confirmation information, and accessing the second user terminal to the video investigation platform, the method comprises the following steps:

if the receiving time of the confirmation information is before the deadline, checking the number for sending the confirmation information with the client telephone in the contract case;

if the number for sending the confirmation information is the same as the telephone of the client in the contract case, establishing a video investigation platform according to the confirmation information;

and if the processing is not carried out beyond the deadline of the call link, removing the video connection request of the contract case corresponding to the call link from the request processing pool.

2. The video connection method of claim 1, wherein the receiving facial information collected by the second user terminal and matching the facial information with the photo of the client in the contract case to obtain a matching result comprises:

acquiring a photo of a client in the contract case, and extracting facial features of the photo to obtain the facial features of the photo;

acquiring facial information acquired by a second user terminal, and extracting facial features of the facial information to obtain current facial features;

and matching the current facial features with the facial features of the photo to obtain the matching probability of the facial features, and comparing the matching probability of the facial features with the matching probability of the facial features according to a preset matching probability threshold to obtain a matching result.

3. The video connection method of claim 1, wherein after the accessing the first user terminal to the video survey platform and establishing the video connection, further comprising:

and recording the video information of the first user and the video information of the second user in the video investigation platform.

4. The video connection method of claim 3, wherein after recording the video information of the first user and the video information of the second user in the video survey platform, further comprising:

and if the information for finishing the survey is received, storing the video information of the first user and the video information of the second user, and closing the video survey platform.

5. A video wiring apparatus, comprising:

the second connection unit is used for accessing the first user terminal to the video investigation platform and establishing a video connection line if the matching result is matching;

transcoding the long link connection to generate the call link;

the first connection unit includes:

a telephone number checking unit for checking the number of the transmitted confirmation information with the client telephone in the contract case if the receiving time of the confirmation information is before the deadline; wherein, the short message also comprises a cut-off time;

the video investigation platform establishing unit is used for establishing a video investigation platform according to the confirmation information if the number for sending the confirmation information is the same as the telephone of the client in the contract case;

6. The video wiring apparatus according to claim 5, wherein the face information matching unit includes:

the first facial feature extraction unit is used for acquiring a photo of a client in the contract case and extracting facial features of the photo to obtain the facial features of the photo;

the second facial feature extraction unit is used for acquiring facial information acquired by the second user terminal and extracting facial features of the facial information to obtain current facial features;

and the matching result acquisition unit is used for matching the current facial features with the facial features of the photo to obtain the matching probability of the facial features, and comparing the matching probability of the facial features with the matching probability of the facial features according to a preset matching probability threshold to obtain a matching result.

7. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the video wiring method of any one of claims 1 to 4 when executing the computer program.

8. A storage medium, characterized in that the storage medium stores a computer program comprising program instructions that, when executed by a processor, cause the processor to perform the video wiring method of any one of claims 1 to 4.