CN108737763A

CN108737763A - Video trace method, apparatus, computer equipment and storage medium

Info

Publication number: CN108737763A
Application number: CN201810487711.4A
Authority: CN
Inventors: 江倩
Original assignee: Ping An Life Insurance Company of China Ltd
Current assignee: Ping An Life Insurance Company of China Ltd
Priority date: 2018-05-21
Filing date: 2018-05-21
Publication date: 2018-11-02
Anticipated expiration: 2038-05-21
Also published as: CN108737763B

Abstract

The invention discloses video trace method, apparatus, computer equipment and storage mediums.This method includes：Case number in being asked according to video trace obtains corresponding contract case；Calling link is generated according to contract case, the short message comprising calling link is pushed into second user terminal；Video surveys platform is established according to confirmation message is returned, second user terminal is accessed into video surveys platform；The acquired facial information of second user terminal is matched with the photo of client in contract case；If matching, the first user terminal is accessed into video surveys platform and establishes video trace.By checking the number for sending confirmation message, it can ensure the authenticity of number, by being matched the facial information acquired in video surveys platform with the photo of client in contract case to obtain matching result, avoid the problem of contract case authenticity deficiency when being investigated, cheating is prevented, the investigation quality of contract case greatly improved.

Description

Video trace method, apparatus, computer equipment and storage medium

Technical field

The present invention relates to the technical field of video trace more particularly to a kind of video trace method, apparatus, computer equipments And storage medium.

Background technology

Investigation for simple contract case generally requires investigator and customers' place is gone to visit and verify face to face. For client's Location farther out in the case of, investigator need to devote a tremendous amount of time and go to customers' place, improve contract case The round-trip cost of investigation, cost effectiveness is not high, and visits to client visit and be easy to cause to bother to client.

In prior art, it can be established and be connected by video trace and client, and contract case is carried out by video The investigation of contract case is asked in investigation, however due to lacking the link verified to client identity there are authenticity is insufficient Topic, has seriously affected the investigation quality of contract case, has been unfavorable for risk management and control of the company to contract case, therefore existing technology There are problems that client identity can not be verified in method.

Invention content

An embodiment of the present invention provides a kind of video trace method, apparatus, computer equipment and storage mediums, it is intended to solve In the prior art the problem of video trace can not verify client identity is carried out with client.

In a first aspect, an embodiment of the present invention provides a kind of video trace methods comprising：

If receiving the video trace request of the first user terminal initiation, the case number in asking video trace is examined Rope obtains corresponding contract case；

Calling link is generated according to contract case, the short message of calling link will be included according to the customer phone in contract case Message pushes to second user terminal；

If receive the return of second user terminal links corresponding confirmation message with calling, established according to confirmation message Second user terminal is accessed video surveys platform by video surveys platform；

The facial information that second user terminal is acquired is received, the photo of client in facial information and contract case is carried out Matching is to obtain matching result；

If matching result is matching, the first user terminal is accessed into video surveys platform and establishes video trace.

Second aspect, an embodiment of the present invention provides a kind of video trace devices comprising：

Case retrieval unit, if the video trace request for receiving the initiation of the first user terminal, asks video trace Case number in asking is retrieved to obtain corresponding contract case；

Calling link transmission unit, for generating calling link according to contract case, according to client's electricity in contract case Short message comprising calling link is pushed to second user terminal by words；

First connection unit, if for receive second user terminal return with calling link corresponding confirmation letter Breath, video surveys platform is established according to confirmation message, and second user terminal is accessed video surveys platform；

Facial information matching unit, the facial information acquired for receiving second user terminal, by facial information and contract About the photo of client is matched to obtain matching result in case；

First user terminal is accessed video surveys platform and built by the second connection unit if being matching for matching result Vertical video trace.

The third aspect, the embodiment of the present invention provide a kind of computer equipment again comprising memory, processor and storage On the memory and the computer program that can run on the processor, the processor execute the computer program Video trace method described in the above-mentioned first aspects of Shi Shixian.

Fourth aspect, the embodiment of the present invention additionally provide a kind of storage medium, wherein the storage medium is stored with calculating Machine program, the computer program include program instruction, and described program instruction when being executed by a processor holds the processor Video trace method described in the above-mentioned first aspect of row.

An embodiment of the present invention provides a kind of video trace method, apparatus, computer equipment and storage mediums.This method is logical It crosses and the number for sending confirmation message is checked, it can be ensured that the authenticity of number.By the way that second user terminal is acquired To facial information matched with the photo of client in contract case to obtain matching result, can to contract case carry out When investigation, prevent investigator or client from practising fraud, reduce contract case due to authenticity deficiency existing for risk.Avoid contract The problem of case authenticity deficiency when being investigated, greatly improved the investigation quality of contract case, is conducive to enterprise to contract About the risk of case carries out management and control.

Description of the drawings

Technical solution in order to illustrate the embodiments of the present invention more clearly, below will be to needed in embodiment description Attached drawing is briefly described, it should be apparent that, drawings in the following description are some embodiments of the invention, general for this field For logical technical staff, without creative efforts, other drawings may also be obtained based on these drawings.

Fig. 1 is the flow diagram of video trace method provided in an embodiment of the present invention；

Fig. 2 is the sub-process schematic diagram of video trace method provided in an embodiment of the present invention；

Fig. 3 is another sub-process schematic diagram of video trace method provided in an embodiment of the present invention；

Fig. 4 is another sub-process schematic diagram of video trace method provided in an embodiment of the present invention；

Fig. 5 is another flow diagram of video trace method provided in an embodiment of the present invention；

Fig. 6 is the schematic block diagram of video trace device provided in an embodiment of the present invention；

Fig. 7 is the subelement schematic block diagram of video trace device provided in an embodiment of the present invention；

Fig. 8 is another subelement schematic block diagram of video trace device provided in an embodiment of the present invention；

Fig. 9 is another subelement schematic block diagram of video trace device provided in an embodiment of the present invention；

Figure 10 is another schematic block diagram of video trace device provided in an embodiment of the present invention；

Figure 11 is the schematic block diagram of computer equipment provided in an embodiment of the present invention.

Specific implementation mode

Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete Site preparation describes, it is clear that described embodiments are some of the embodiments of the present invention, instead of all the embodiments.Based on this hair Embodiment in bright, every other implementation obtained by those of ordinary skill in the art without making creative efforts Example, shall fall within the protection scope of the present invention.

It should be appreciated that ought use in this specification and in the appended claims, term " comprising " and "comprising" instruction Described feature, entirety, step, operation, the presence of element and/or component, but one or more of the other feature, whole is not precluded Body, step, operation, element, component and/or its presence or addition gathered.

It is also understood that the term used in this description of the invention is merely for the sake of the mesh for describing specific embodiment And be not intended to limit the present invention.As description of the invention and it is used in the attached claims, unless on Other situations are hereafter clearly indicated, otherwise " one " of singulative, "one" and "the" are intended to include plural form.

It will be further appreciated that the term "and/or" used in description of the invention and the appended claims is Refer to any combinations and all possible combinations of one or more of associated item listed, and includes these combinations.

Referring to Fig. 1, Fig. 1 is the schematic flow diagram of video trace method provided in an embodiment of the present invention, this method application In the corporate terminals such as desktop computer, laptop computer, tablet computer.As shown in Figure 1, the method comprising the steps of S101~S105.

If S101, the video trace request for receiving the initiation of the first user terminal, the case number in asking video trace It is retrieved to obtain corresponding contract case.

First user's using terminal logs in, and initiates the video trace comprising case number for contract case and ask, The automatic case number obtained in initiated video trace request, is retrieved to obtain corresponding contract case and be obtained to case number Take the information in contract case.Wherein, the first user can be the investigator investigated case, and the first user can be logged in by terminal Corporate terminals, terminal can be mobile phone or computer equipment.

Contract case is the contract case information for waiting for the first user and being investigated.Wherein, contract case includes but unlimited In case number, customer phone, customer name, gender, age, ID card No., date of birth, identity recognition number.Wherein, case Number it is the id number for the contract case mutually bound with contract case, each contract case one and only one case number is therewith It is corresponding.Identity recognition number is need to be to the identification number for the investigator that contract case is investigated, an identification Number one or more contract cases can be corresponded to, that is to say that the contract case investigated needed for investigator can be one or more A, same investigator has unique identity recognition number.

Wherein, information included in contract case is as shown in table 1.

Table 1

Specifically, the first user logs in corporate terminals by terminal first, and institute is inquired in contract case to be investigated The contract case that need to be investigated.First user can look into contract case to be investigated by the case number of contract case It looks for, contract case to be investigated can also be searched by inputting customer information, wherein for the customer information packet of lookup It includes：Customer name, customer phone, gender, age, ID card No., date of birth.When the first user selectes a certain specific contract About case, and for the contract case initiate comprising case number video trace request after, obtain video trace request, to video Case number in line request is retrieved to obtain corresponding contract case, and obtains the information in contract case.

S102, calling link is generated according to contract case, will include calling link according to the customer phone in contract case Short message push to second user terminal.

Calling is generated according to contract case corresponding with video trace request to link, specific operating process includes leading to The identity recognition number read in contract case information is crossed, and will ask to send comprising the video trace of identity recognition number and case number To request processing pond.Video trace server obtains the video trace comprising identity recognition number and case number in request processing pond and asks It asks, and automatically generates long link, video trace server taps into row transcoding to long-chain and obtains calling link, and what acquisition was generated exhales Cry link, you can complete the generation of calling link.

Wherein, request processing pond is to ask the resource pool into row buffering for video trace in corporate terminals, by asking Processing pond is sought, video trace can be asked before video surveys platform is not set up to carry out data buffering.Video trace service Device is the server for having in corporate terminals link systematic function, and video trace server can be used for generating long link, and right Long-chain taps into row transcoding and obtains calling link.

In the present embodiment, second user can be the client investigated case.After calling link generates, contract is obtained Customer phone in case, and will will include to call the short message linked to push to second user terminal.

If S103, receive second user terminal return with calling link corresponding confirmation message, according to confirmation letter Breath establishes video surveys platform, and second user terminal is accessed video surveys platform.

If corporate terminals receive the confirmation message of second user terminal return, to sending the number and contract of confirmation message Customer phone in case is checked, if the number for sending confirmation message is identical as the customer phone in contract case, root Video surveys platform is established according to confirmation message.Wherein, second user is by clicking exhaling for short message received in terminal Link is cried, then the display interface of terminal jumps to the software with video trace function automatically, and user can be in the page of software It clicks " confirmation " button and is confirmed that terminal sends confirmation message to corporate terminals automatically.Terminal used in second user, can To be mobile phone or be capable of the other-end equipment of carrying mobile phone SIM card.

Video surveys platform is the virtual platform for establishing video trace in corporate terminals, by connecing multiple terminals Enter video surveys platform, you can realization carries out video trace among multiple parties.Specifically, video surveys platform is by for multiple ends End distribution is attended a banquet, to realize multiple terminals being quickly and easily access video surveys platform.It, can after video trace The video surveys platform established is unregistered.

In one embodiment, as shown in Fig. 2, step S103 includes sub-step S1031 and S1032.

If the receiving time of S1031, confirmation message is before deadline, to sending the number and contract case of confirmation message Customer phone in part is checked.

Further include deadline in short message, deadline is the latest time that calling link need to be handled, It is both that video trace asks the stand-by period in asking processing pond.It is corresponding with this contract case for contract case Video trace request can only wait for the regular hour in ask processing pond, that is to say when carry out call link generation when, A deadline is automatically generated for calling link, and will be pushed to comprising calling link and the short message of deadline Second user is not handled calling link beyond deadline, then corporate terminals will link pair with the calling automatically The video trace request for the contract case answered is removed from request processing pond.Wherein, deadline can be by the first user according to certainly The arrangement of time of body is configured.

Comprising calling link and the short message of deadline second will be pushed to according to the customer phone in contract case User includes calling link and cut-off after the generation for completing calling link by the customer phone push in contract case The short message of time, for prompting second user to receive video trace request.

Second user click-to-dial need to link and be confirmed before deadline, you can ask to carry out to video trace Processing can not be confirmed if second user is linked beyond click-to-dial after deadline.When the generation for completing calling link Afterwards, a deadline is automatically generated for calling link, calling link is not handled beyond deadline, then The video trace that corresponding contract case is linked with the calling is asked to remove from request processing pond by corporate terminals automatically, because This, click-to-dial links after second user exceeds deadline, then can not be confirmed.

For example, the first user needs outgoing other things of processing after 30 minutes, then deadline 20 can will be set as Minute, i.e., from calling link generate after 20 minutes in, which need to be linked and be handled, when cut-off more than 20 minutes Between after, corporate terminals automatically by corresponding video trace ask from request processing pond in remove.

It receives after linking corresponding confirmation message with calling, the receiving time and deadline of confirmation message is carried out Comparison.If the receiving time of confirmation message is before deadline, to sending in number and the contract case of confirmation message Customer phone is checked；If the receiving time of confirmation message after deadline, does not ask to carry out to the video trace Processing.Wherein, second user is received by terminal comprising after calling link and the short message of deadline, needs ending Click-to-dial link confirms video trace request before time, and click-to-dial links after user exceeds deadline, Then to the receiving time of confirmation message after deadline, then without subsequent processing.

Number to sending confirmation message is checked with the customer phone in contract case, if corporate terminals verification is sent The number of confirmation message is identical as the customer phone in contract case, then video trace request is further processed；If public The number that department's terminal verification sends confirmation message is differed with the customer phone in contract case, then sends out prompt to the first user Information prompts the number for sending confirmation message to be differed with the customer phone in contract case, and terminates and ask video trace Processing.

For example, the case number in contract case is 10001, the identity recognition number of investigator is 180012, in contract case Customer phone be 158XXXXXXXX；Corporate terminals receive the confirmation message transmitted by second user, get transmission and confirm The number of information is+86-137-107XXXXX.The number and the client in contract case that corporate terminals verification sends confirmation message Phone differs, then judges that short message has the risk being forwarded, and corporate terminals send out prompt message to the first user, prompt The number for sending confirmation message is differed with the customer phone in contract case.

First user is configured deadline by corporate terminals, and to second user push comprising calling link and The short message of deadline enables the first user that deadline to be flexibly arranged according to the arrangement of time of oneself, side Just first user's reasonable arrangement temporal improves the investigation efficiency of contract case, can obtain in actual application non- Normal good using effect.

If S1032, the number for sending confirmation message are identical as the customer phone in contract case, established according to confirmation message Video surveys platform.

If the number for sending confirmation message is identical as the customer phone in contract case, video is established according to confirmation message Platform is investigated, and distributes attending a banquet for video surveys platform for second user and establishes video connection.

For second user distribute video surveys platform to attend a banquet and establish video to connect specific operating process include passing through Case number in received confirmation message, the video trace to match with case number in inquiry request processing pond are asked, and Video surveys platform is established according to the video trace request being matched to, obtains the extension number of established video surveys platform, The extension number of video surveys platform is sent to terminal used in second user, the terminal of second user passes through video surveys platform Extension number access video surveys platform, terminal used in second user is by calling the hardware device realization of video trace to regard Frequency line.Wherein, the hardware device of video trace is the camera of terminal.

S104, the facial information that second user terminal is acquired is received, by the photograph of client in facial information and contract case Piece is matched to obtain matching result.

By receiving the facial information that is acquired of second user terminal, and by client in facial information and contract case information Photo matched to obtain matching result, matching result can be used to confirm the identity of second user.In order to anti- Only other people pretend to be the identity of client, need after establishing video surveys platform, to the face of second user in video surveys platform Portion's information is acquired, and is compared with the photo of client in contract case information by face recognition technology, is used second The identity at family is confirmed.

In one embodiment, as shown in figure 3, step S104 includes sub-step S1041, S1042 and S1043.

S1041, the photo for obtaining client in contract case carry out facial feature extraction to photo and obtain the face spy of photo Sign.

The photo for transferring client in contract case information, extracts the face contour in photo, and uses contrast In conjunction with pixel dissolve method in photo left eye profile, right eye profile, left eyebrow outline, right eyebrow outline, nose profile, Mouth profile extracts.For example, when being extracted to left eye profile, first the position of left eye is positioned, due to left eye with The difference of the junction pixel of face is maximum, that is to say that left eye and the contrast of the junction pixel of face are maximum, by pixel pair The region smaller than degree carries out pixel dissolving successively, and the final residue maximum one part of pixel of contrast is the profile of left eye.

Between the distance between the distance between eyebrow outline, eye contour, left eye profile and left eyebrow outline away from From the distance between, right eye profile and right eyebrow outline, the length of the length of nose profile, the width of nose profile, face profile Degree, the width of face profile, the length of face contour, face contour width counted, united as a result, and by face take turns Wide length is set as 1, calculate separately to obtain the distance between the distance between eyebrow outline, eye contour, left eye profile with The distance between the distance between left eyebrow outline, right eye profile and right eyebrow outline, the length of nose profile, nose profile Ratio between width, the length of face profile, the width of face profile, the width of face contour and the length of face contour, Obtain the facial characteristics of photo.

For example, being extracted to the profile information of a certain photo, the results are shown in Table 2.

Table 2

The facial characteristics that extraction obtains photo is as shown in table 3.

Table 3

S1042, the facial information that second user terminal is acquired is obtained, carrying out facial feature extraction to facial information obtains Current facial characteristics.

The facial information of one section of second user, and multiple in random acquisition facial information are acquired by video surveys platform Sectional drawing, respectively in sectional drawing face contour, left eye profile, right eye profile, left eyebrow outline, right eyebrow outline, nose profile, Mouth profile extracts, and to the distance between the distance between eyebrow outline in sectional drawing, eye contour, left eye profile and left eyebrow The width of the distance between the distance between hair wheel exterior feature, right eye profile and right eyebrow outline, the length of nose profile, nose profile Degree, the length of face profile, the width of face profile, the length of face contour, face contour width counted, setting cut The length of figure septum reset profile is 1, calculate separately in multiple sectional drawings between the distance between eyebrow outline, eye contour away from From the distance between the distance between, left eye profile and left eyebrow outline, right eye profile and right eyebrow outline, the length of nose profile The length of degree, the width of nose profile, the length of face profile, the width of face profile, the width of face contour and face contour Ratio between degree obtains the facial characteristics of more parts of video interceptions, is averaged, obtains to the facial characteristics of more parts of video interceptions Current facial characteristics.

For example, it is as shown in table 4 to obtain current facial characteristics to facial information progress facial feature extraction.

Table 4

S1043, current facial characteristics is matched with the facial characteristics of photo, the matching for obtaining facial characteristics is general Rate is compared to obtain matching result according to the matching probability of preset matching probability threshold value and facial characteristics.

By matching current facial characteristics with the facial characteristics of photo, the matching probability of facial characteristics is obtained, And it is compared to obtain matching result according to the matching probability of preset matching probability threshold value and facial characteristics.If facial special The matching probability of sign is less than preset matching degree threshold value, then matching result is to mismatch, and corporate terminals are used to first at this time Family sends out prompt message, and the identity of second user is prompted to mismatch, and terminates the processing asked video trace；If facial characteristics Matching probability be more than preset matching degree threshold value, then matching result is matching, confirms that second user is for I, and carries out It handles in next step.

Wherein, the calculation formula of the matching probability of facial characteristics be P=[| A1-A0 |/A0+ | B1-B0 |/B0+ | C1-C0 |/ C0+|D1-D0|/D0+|E1-E0|/E0+|F1-F0|/F0+|G1-G0|/G0+|H1-H0|/H0+|I1-I0|/I0].Wherein, A0, B0, C0, D0, E0, F0, G0, H0 and I0 be respectively the facial characteristics septum reset profile of photo is wide, between eyebrow outline away from From between the distance between the distance between, eye contour, left eye profile and left eyebrow outline, right eye profile and right eyebrow outline Distance, the length of nose profile, the width of nose profile, the length of face profile, face profile width and face contour Length between ratio.A1, B1, C1, D1, E1, F1, G1, H1 and I1 be respectively current facial characteristics septum reset profile it is wide, The distance between the distance between the distance between eyebrow outline, eye contour, left eye profile and left eyebrow outline, right eye profile The distance between right eyebrow outline, the length of nose profile, the width of nose profile, the length of face profile, face profile Width and the length of face contour between ratio.

For example, preset matching degree threshold value is 95%, according to above-mentioned calculation formula, in conjunction with the facial characteristics of photo in table 3 With facial characteristics current in table 4, the matching probability P=98.67% of facial characteristics is calculated.Due to the matching of facial characteristics Probability 98.67% is more than matching degree threshold value 95%, then matching result is matching, confirms that second user is for I, and carry out next Step processing.

If S105, matching result are matching, the first user terminal is accessed into video surveys platform and establishes video trace.

If matching result is matching, the identity recognition number in the corresponding contract case of matching result is obtained, and will be with identity The corresponding terminal of identifier accesses video surveys platform, and the first user terminal is also accessed video surveys platform and establishes video Line.Wherein, the first user terminal is used mobile phone or computer equipment when investigator logs in.

In one embodiment, as shown in figure 4, further including step S106 after step S105.

The video information of first user and the video information of second user in S106, recorded video investigation platform.

First user and second user are established by video surveys platform after video connect, and that is to say that investigator is logical with client It crossing after video surveys platform establishes video connection, investigator carries out video communication with regard to relevant issues and the client in contract case, At this point, being recorded automatically to the video information of the first user in video surveys platform and the video information of second user.Regarding After frequency is linked up, investigator confirms by filling in survey report in corporate terminals and completes investigation.

In one embodiment, as shown in figure 5, further including step S107 after step S106.

If S107, receiving the information to wind up a probe, the video information of video information and second user to the first user It is stored, closes video surveys platform.

If receiving the information to wind up a probe, terminate the video information of the video information and second user to the first user It carries out storage to be recorded, and deposit to recording the video information of the first user completed and the video information of second user Storage, simultaneously closes off video surveys platform, records the storage address of video data.

When being sold back to a grain-producing area of contract case is being carried out, video tune can be generated according to the storage address combination case number of video data With link.Core protects operating personnel when carrying out artificial nucleus' guarantor's operation, passes through and clicks video calling link, you can easily calls contract The about video data of case, and core guarantor is carried out to contract case and is sold back to a grain-producing area processing.

In the present embodiment, it records and stores, energy by the video information of video information and investigator to client It enough realizes effective management of the corporate terminals to video data, facilitates calling of the later stage to video data, core is facilitated to protect operating personnel Core guarantor is carried out to contract case and is sold back to a grain-producing area processing, improves the efficiency of management of enterprise.

The present invention is by checking the number for sending confirmation message, it can be ensured that the authenticity of number.By by The facial information that two user terminals collect is matched with the photo of client in contract case to obtain matching result, can It when investigating contract case, prevents investigator or client from practising fraud, reduces contract case and exist because of authenticity deficiency Risk.The investigation matter of contract case greatly improved in the problem for avoiding contract case authenticity deficiency when being investigated Amount is conducive to enterprise and carries out management and control to the risk of contract case.

The embodiment of the present invention also provides a kind of video trace device, and the video trace device is for executing aforementioned video line Any embodiment of method.Specifically, referring to Fig. 6, Fig. 6 is the schematic of video trace device provided in an embodiment of the present invention Block diagram.Video trace device 100 can be configured at desktop computer, tablet computer, laptop computer, etc. in terminals.

As shown in fig. 6, video trace device 100 includes case retrieval unit 101, calling link transmission unit 102, first Connection unit 103, facial information matching unit 104 and the second connection unit 105.

Case retrieval unit 101, if the video trace request for receiving the initiation of the first user terminal, to video trace Case number in request is retrieved to obtain corresponding contract case.

Calling link transmission unit 102, for generating calling link according to contract case, according to the client in contract case Short message comprising calling link is pushed to second user terminal by phone.

In the present embodiment, second user can be the client investigated case.After calling link generates, contract is obtained Customer phone in case, and will will include to call the short message linked to push to second user.

First connection unit 103, if for receive second user terminal return with calling link corresponding confirmation Information establishes video surveys platform according to confirmation message, and second user terminal is accessed video surveys platform.

Corporate terminals receive confirmation message, and to send the number of confirmation message and the customer phone in contract case into Row verification establishes video if the number for sending confirmation message is identical as the customer phone in contract case according to confirmation message Investigate platform.Wherein, second user is linked by clicking the calling of short message received in terminal, then the display of terminal Interface jumps to the software with video trace function automatically, and user can click " confirmation " button in the page of software and carry out really Recognize, terminal sends confirmation message to corporate terminals automatically.Terminal used in second user can be mobile phone or can carry hand The other-end equipment of machine SIM card.

In other inventive embodiments, as shown in fig. 7, first connection unit 103 includes subelement：Telephone number is checked Unit 1031 and video surveys platform establish unit 1032.

Telephone number checks unit 1031, true to sending if the receiving time for confirmation message is before deadline The number and the customer phone in contract case for recognizing information are checked.

Video surveys platform establishes unit 1032, if the number for sending confirmation message and client's electricity in contract case It talks about identical, video surveys platform is established according to confirmation message.

If the number for sending confirmation message is identical as the customer phone in contract case, video is established according to confirmation message Platform is investigated, and attending a banquet for video surveys platform is distributed for second user, establishes video connection.

Facial information matching unit 104, the facial information acquired for receiving second user terminal, by facial information with The photo of client is matched to obtain matching result in contract case.

In other inventive embodiments, as shown in figure 8, the facial information matching unit 104 includes subelement：First facial Feature extraction unit 1041, the second facial feature extraction unit 1042 and matching result acquiring unit 1043.

First facial feature extraction unit 1041, the photo for obtaining client in contract case carry out face to photo Feature extraction obtains the facial characteristics of photo.

Second facial feature extraction unit 1042, the facial information acquired for obtaining second user terminal, to face Information carries out facial feature extraction and obtains current facial characteristics.

Matching result acquiring unit 1043 is used for the progress of the facial characteristics of current facial characteristics and client's photo Match, obtain the matching probability of facial characteristics, is carried out according to the matching probability of preset matching probability threshold value and facial characteristics Comparison obtains matching result.

Second connection unit 105, if being matching for matching result, simultaneously by the first user terminal access video surveys platform Establish video trace.

In other inventive embodiments, as shown in figure 9, the video trace device 100 further includes subelement：Video information is recorded Unit 106 processed.

Video information recording elements 106, the video information and second for the first user in recorded video investigation platform are used The video information at family.

In other inventive embodiments, as shown in Figure 10, the video trace device 100 further includes subelement：Video information Storage unit 107.

Video information storage unit 107, if for receiving the information to wind up a probe, to the video information of the first user and The video information of second user is stored, and video surveys platform is closed.

Above-mentioned video trace device can be implemented as the form of computer program, which can be in such as Figure 11 institutes It is run on the computer equipment shown.

Please refer to Fig.1 the schematic block diagram that 1, Figure 11 is computer equipment provided in an embodiment of the present invention.The computer is set Standby 500 equipment can be terminal.The terminal can be the electricity such as tablet computer, laptop, desktop computer, personal digital assistant Sub- equipment.

Refering to fig. 11, which includes processor 502, memory and the net connected by system bus 501 Network interface 505, wherein memory may include non-volatile memory medium 503 and built-in storage 504.

The non-volatile memory medium 503 can storage program area 5031 and computer program 5032.The computer program 5032 include program instruction, which is performed, and processor 502 may make to execute video trace method.

The processor 502 supports the operation of entire computer equipment 500 for providing calculating and control ability.

The built-in storage 504 provides environment for the operation of the computer program 5032 in non-volatile memory medium 503, should When computer program 5032 is executed by processor 502, processor 502 may make to execute video trace method.

The network interface 505 such as sends the task dispatching of distribution for carrying out network communication.Those skilled in the art can manage It solves, structure is not constituted only with the block diagram of the relevant part-structure of the present invention program to present invention side shown in Figure 11 The restriction for the computer equipment 500 that case is applied thereon, specific computer equipment 500 may include more than as shown in the figure Or less component, it either combines certain components or is arranged with different components.

Wherein, the processor 502 is for running computer program 5032 stored in memory, to realize following work( Energy：If receiving the video trace request of the first user terminal initiation, the case number in asking video trace retrieve To corresponding contract case；Calling link is generated according to contract case, will include calling according to the customer phone in contract case The short message of link pushes to second user terminal；If it is corresponding to receive being linked with calling for second user terminal return Confirmation message establishes video surveys platform according to confirmation message, and second user terminal is accessed video surveys platform；Receive second The facial information that user terminal is acquired matches facial information to obtain matching knot with the photo of client in contract case Fruit；If matching result is matching, the first user terminal is accessed into video surveys platform and establishes video trace.

In one embodiment, if processor 502 receives being linked relatively with calling for second user terminal return in execution The confirmation message answered establishes video surveys platform according to confirmation message, when second user terminal is accessed video surveys platform, holds The following operation of row：If the receiving time of confirmation message is before deadline, to sending the number and contract case of confirmation message In customer phone checked；If the number for sending confirmation message is identical as the customer phone in contract case, according to confirmation Information establishes video surveys platform.

In one embodiment, processor 502 is executing the facial information for receiving second user terminal and being acquired, and face is believed When breath is matched with the photo of client in contract case to obtain matching result, following operation is executed：It obtains in contract case The photo of client carries out facial feature extraction to photo and obtains the facial characteristics of photo；Obtain what second user terminal was acquired Facial information carries out facial feature extraction to facial information and obtains current facial characteristics；By current facial characteristics and photo Facial characteristics matched, obtain the matching probability of facial characteristics, it is special according to preset matching probability threshold value and face The matching probability of sign is compared to obtain matching result.

In one embodiment, if processor 502 is executing matching result as matching, the first user terminal will be accessed video Investigation platform is simultaneously established after video trace, and following operation is executed：Recorded video investigates the video information of the first user in platform With the video information of second user.

In one embodiment, the video information and the of first user in executing recorded video investigation platform of processor 502 After the video information of two users, following operation is executed：If receiving the information to wind up a probe, to the video information of the first user It is stored with the video information of second user, closes video surveys platform.

It will be understood by those skilled in the art that the embodiment of computer equipment shown in Figure 11 is not constituted to computer The restriction of equipment specific composition, in other embodiments, computer equipment may include components more more or fewer than diagram, or Person combines certain components or different components arrangement.For example, in some embodiments, computer equipment can only include depositing Reservoir and processor, in such embodiments, the structure and function of memory and processor are consistent with embodiment illustrated in fig. 11, Details are not described herein.

It should be appreciated that in embodiments of the present invention, processor 502 can be central processing unit (Central ProcessingUnit, CPU), which can also be other general processors, digital signal processor (Digital Signal Processor, DSP), application-specific integrated circuit (Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-Programmable Gate Array, FPGA) or other programmable logic Device, discrete gate or transistor logic, discrete hardware components etc..Wherein, general processor can be microprocessor or Person's processor can also be any conventional processor etc..

Storage medium is provided in another embodiment of the invention.The storage medium can be that non-volatile computer can Read storage medium.The storage medium is stored with computer program, and wherein computer program includes program instruction.The program instruction quilt Processor realizes following steps when executing：If receiving the video trace request of the first user terminal initiation, video trace is asked Case number in asking is retrieved to obtain corresponding contract case；Calling link is generated according to contract case, according to contract case In customer phone will comprising calling link short message push to second user terminal；If receiving second user terminal to return That returns links corresponding confirmation message with calling, establishes video surveys platform according to confirmation message, second user terminal is connect Enter video surveys platform；The facial information that second user terminal is acquired is received, by client in facial information and contract case Photo is matched to obtain matching result；If matching result is matching, simultaneously by the first user terminal access video surveys platform Establish video trace.

In one embodiment, if it is described receive second user terminal return with calling link corresponding confirmation letter Breath, video surveys platform is established according to confirmation message, includes by the step of second user terminal access video surveys platform：If really The receiving time of information is recognized before deadline, and the number to sending confirmation message is carried out with the customer phone in contract case Verification；If the number for sending confirmation message is identical as the customer phone in contract case, video surveys are established according to confirmation message Platform.

In one embodiment, the facial information for receiving second user terminal and being acquired, by facial information and contract case The step of photo of client is matched to obtain matching result in part include：Obtain the photo of client in contract case, control Piece carries out facial feature extraction and obtains the facial characteristics of photo；The facial information that second user terminal is acquired is obtained, to face Information carries out facial feature extraction and obtains current facial characteristics；By the facial characteristics progress of current facial characteristics and photo Match, obtain the matching probability of facial characteristics, is carried out according to the matching probability of preset matching probability threshold value and facial characteristics Comparison obtains matching result.

In one embodiment, if the matching result is matching, the first user terminal is accessed into video surveys platform and is built After the step of vertical video trace, further include：Recorded video investigates the video information and second user of the first user in platform Video information.

In one embodiment, the video information of the first user and the video of second user in the recorded video investigation platform After the step of information, further include：If receiving the information to wind up a probe, video information and second user to the first user Video information is stored, and video surveys platform is closed.

It is apparent to those skilled in the art that for convenience of description and succinctly, foregoing description is set The specific work process of standby, device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein. Those of ordinary skill in the art may realize that units and algorithm described in conjunction with the examples disclosed in the embodiments of the present disclosure Step can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware and software Interchangeability generally describes each exemplary composition and step according to function in the above description.These functions are studied carefully Unexpectedly the specific application and design constraint depending on technical solution are implemented in hardware or software.Professional technician Each specific application can be used different methods to achieve the described function, but this realization is it is not considered that exceed The scope of the present invention.

In several embodiments provided by the present invention, it should be understood that disclosed unit and method, it can be with It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit It divides, only division of logic function, formula that in actual implementation, there may be another division manner, it can also will be with the same function Unit set is at a unit, such as multiple units or component can be combined or can be integrated into another system or some Feature can be ignored, or not execute.In addition, shown or discussed mutual coupling, direct-coupling or communication connection can Can also be electricity, mechanical or other shapes to be INDIRECT COUPLING or communication connection by some interfaces, device or unit Formula connects.

The unit illustrated as separating component may or may not be physically separated, aobvious as unit The component shown may or may not be physical unit, you can be located at a place, or may be distributed over multiple In network element.Some or all of unit therein can be selected according to the actual needs to realize the embodiment of the present invention Purpose.

In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, it can also It is that each unit physically exists alone, can also be during two or more units are integrated in one unit.It is above-mentioned integrated The form that hardware had both may be used in unit is realized, can also be realized in the form of SFU software functional unit.

If the integrated unit is realized in the form of SFU software functional unit and sells or use as independent product When, it can be stored in a storage medium.Based on this understanding, technical scheme of the present invention is substantially in other words to existing The all or part of part or the technical solution that technology contributes can be expressed in the form of software products, should Computer software product is stored in a storage medium, including some instructions are used so that a computer equipment (can be Personal computer, server or network equipment etc.) execute all or part of step of each embodiment the method for the present invention Suddenly.And storage medium above-mentioned includes：USB flash disk, mobile hard disk, read-only memory (ROM, Read-OnlyMemory), magnetic disc or The various media that can store program code such as CD.

The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any Those familiar with the art in the technical scope disclosed by the present invention, can readily occur in various equivalent modifications or replace It changes, these modifications or substitutions should be covered by the protection scope of the present invention.Therefore, protection scope of the present invention should be with right It is required that protection domain subject to.

Claims

1. a kind of video trace method, which is characterized in that including：

If receiving the video trace request of the first user terminal initiation, the case number in asking video trace retrieve To corresponding contract case；

Calling link is generated according to contract case, the short message of calling link will be included according to the customer phone in contract case Push to second user terminal；

If receive the return of second user terminal links corresponding confirmation message with calling, video is established according to confirmation message Platform is investigated, second user terminal is accessed into video surveys platform；

The facial information that second user terminal is acquired is received, facial information is matched with the photo of client in contract case To obtain matching result；

2. video trace method according to claim 1, which is characterized in that when further including cut-off in the short message Between；

If it is described receive second user terminal return with calling link corresponding confirmation message, established according to confirmation message Second user terminal is accessed video surveys platform by video surveys platform, including：

If the receiving time of confirmation message is before deadline, the number to sending confirmation message and the client in contract case Phone is checked；

If the number for sending confirmation message is identical as the customer phone in contract case, it is flat that video surveys are established according to confirmation message Platform.

3. video trace method according to claim 1, which is characterized in that described to receive what second user terminal was acquired Facial information matches facial information to obtain matching result with the photo of client in contract case, including：

The photo for obtaining client in contract case carries out facial feature extraction to photo and obtains the facial characteristics of photo；

The facial information that second user terminal is acquired is obtained, carrying out facial feature extraction to facial information obtains current face Feature；

Current facial characteristics is matched with the facial characteristics of photo, the matching probability of facial characteristics is obtained, according to advance The matching probability threshold value of setting and the matching probability of facial characteristics are compared to obtain matching result.

4. video trace method according to claim 1, which is characterized in that described that first user terminal is accessed video tune It looks into platform and establishes after video trace, further include：

Recorded video investigates the video information of the first user and the video information of second user in platform.

5. video trace method according to claim 4, which is characterized in that first uses in the recorded video investigation platform After the video information at family and the video information of second user, further include：

If receiving the information to wind up a probe, the video information of video information and second user to the first user stores, Close video surveys platform.

6. a kind of video trace device, which is characterized in that including：

Case retrieval unit, if the video trace request for receiving the initiation of the first user terminal, in asking video trace Case number retrieved to obtain corresponding contract case；

Calling link transmission unit will according to the customer phone in contract case for generating calling link according to contract case Including the short message of calling link pushes to second user terminal；

First connection unit, if for receive second user terminal return with calling link corresponding confirmation message, root Video surveys platform is established according to confirmation message, second user terminal is accessed into video surveys platform；

Facial information matching unit, the facial information acquired for receiving second user terminal, by facial information and contract case The photo of client is matched to obtain matching result in part；

First user terminal is accessed video surveys platform and foundation regards by the second connection unit if being matching for matching result Frequency line.

7. video trace device according to claim 6, which is characterized in that first connection unit, including：

Telephone number checks unit, if the receiving time for confirmation message before deadline, to sending confirmation message Number is checked with the customer phone in contract case；

Video surveys platform establishes unit, if the number for sending confirmation message is identical as the customer phone in contract case, Video surveys platform is established according to confirmation message.

8. video trace device according to claim 6, which is characterized in that the facial information matching unit, including：

First facial feature extraction unit, the photo for obtaining client in contract case carry out facial feature extraction to photo Obtain the facial characteristics of photo；

Second facial feature extraction unit, the facial information acquired for obtaining second user terminal carry out facial information Facial feature extraction obtains current facial characteristics；

Matching result acquiring unit obtains facial spy for matching current facial characteristics with the facial characteristics of photo The matching probability of sign, is compared to obtain and matches knot according to preset matching probability threshold value with the matching probability of facial characteristics Fruit.

9. a kind of computer equipment, including memory, processor and it is stored on the memory and can be on the processor The computer program of operation, which is characterized in that the processor realizes such as claim 1 to 5 when executing the computer program Any one of described in video trace method.

10. a kind of storage medium, which is characterized in that the storage medium is stored with computer program, the computer program packet Program instruction is included, described program instruction makes the processor execute such as any one of claim 1 to 5 institute when being executed by a processor The video trace method stated.