CN108848280A

CN108848280A - Call processing method, device, storage medium and service equipment

Info

Publication number: CN108848280A
Application number: CN201810531793.8A
Authority: CN
Inventors: 周亦诚; 何烨
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2018-05-29
Filing date: 2018-05-29
Publication date: 2018-11-20
Anticipated expiration: 2038-05-29
Also published as: CN108848280B

Abstract

The embodiment of the invention discloses a kind of call processing method, device, storage medium and service equipments, wherein method includes：Original client list and the corresponding calling task configuration information of the original client list are obtained, the original client list is started the cleaning processing to obtain effective client's list, includes at least destination number in effective client's list；The destination number is called, target is distributed according to the matching rule of attending a banquet when the destination number is switched on for the destination number and attends a banquet；The destination number is forwarded to the target to attend a banquet, calling efficiency and reception conversion ratio can be improved.

Description

Call processing method, device, storage medium and service equipment

Technical field

The present invention relates to field of computer technology more particularly to a kind of call processing methods, a kind of call-processing arrangement, one Kind computer storage medium and a kind of service equipment.

Background technique

With the development of communication technology and the aggravation of market competition, more and more industries (such as real estate industries, insurance row Industry or financial industry) business such as telemarketing, telephone poll or client's return visit are realized using the scheme of predictive outbound, so as to Customer data is got, or business information is passed into client in time, facilitates portions of client order business, and then promote enterprise Business development.Predictive outbound scheme refers to that call processing system predicts attending a banquet of being in idle condition according to certain algorithm The information such as number and the number number that can currently call, call the number that can currently call automatically, transfer everywhere after number is switched on In attending a banquet for idle state, the number being switched on by reception of attending a banquet.It is found in practice, current predictive outbound scheme, which exists, exhales The problems such as being low efficiency and low reception conversion ratio, cannot reach enterprise's expected effect, therefore, how preferably realize pre- Survey formula outgoing call is current urgent problem to be solved.

Summary of the invention

The technical problem to be solved by the embodiment of the invention is that providing a kind of call processing method, device, storage medium And service equipment, calling efficiency and reception conversion ratio can be improved.

On the one hand, the embodiment of the invention provides a kind of call processing method, this method includes：

Obtain original client list and the corresponding calling task configuration information of the original client list, the calling task Configuration information includes attend a banquet list and the matching rule of attending a banquet for executing calling reception；

Start the cleaning processing to obtain effective client's list to the original client list, in effective client's list at least Including destination number；

The destination number is called, when the destination number is switched on according to the matching rule of attending a banquet for the target Number assignment target is attended a banquet；

The destination number is forwarded to the target to attend a banquet.

On the one hand, the embodiment of the invention provides a kind of call-processing arrangement, which includes：

Acquiring unit, for obtaining original client list and the corresponding calling task of the original client list with confidence Breath, the calling task configuration information includes executing attend a banquet list and the matching rule of attending a banquet of calling reception；

Cleaning unit obtains effective client's list for starting the cleaning processing to the original client list, described effective Destination number is included at least in client's list；

Calling unit, for calling the destination number；

Allocation unit, for when the destination number is switched on according to it is described attend a banquet matching rule be the destination number Distribution target is attended a banquet；

Adapter unit is attended a banquet for the destination number to be forwarded to the target.

On the one hand, the embodiment of the present invention provides a kind of computer storage medium, and the computer storage medium is stored with one Item or one or more instruction, described one or one or more instruction be suitable for loaded by processor and executed call processing method, institute Stating call processing method includes：

The destination number is forwarded to the target to attend a banquet.

On the one hand, the embodiment of the invention provides a kind of service equipment, which includes：

Processor is adapted for carrying out one or one or more instruction；And

Computer storage medium, the computer storage medium be stored with one or one or more instruction, described one or One or more instruction is suitable for being loaded by processor and being executed the call processing method, and the call processing method includes：

The destination number is forwarded to the target to attend a banquet.

In the embodiment of the present invention, obtains original client list and the corresponding calling task of the original client list matches confidence Breath, which includes executing attend a banquet list and the matching rule of attending a banquet of calling reception, to original client list It starts the cleaning processing to obtain effective client's list；By cleaning to original client list, original client list can be rejected In some invalid numbers, avoid that these invalid numbers are carried out to call the brought wasting of resources, it is ensured that the number of calling Validity and authenticity improve the efficiency of calling to reduce the percent of call lost；In addition, effectively including at least target in client's list Number, call targets number distribute target according to matching rule of attending a banquet when destination number is switched on for destination number and attend a banquet, will Destination number is forwarded to target and attends a banquet；The embodiment of the present invention can set matching rule of attending a banquet according to actual needs, and according to attending a banquet Matching rule is that the number assignment connected is attended a banquet, and can effectively optimize assigning process of attending a banquet in this way, by number assignment to suitable It attends a banquet, reception conversion ratio is higher.

Detailed description of the invention

In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with It obtains other drawings based on these drawings.

Fig. 1 is a kind of configuration diagram of call processing system provided in an embodiment of the present invention；

Fig. 2 is a kind of flow diagram of call processing method provided in an embodiment of the present invention；

Fig. 3 is a kind of interactive interface schematic diagram of calling appl. provided in an embodiment of the present invention；

Fig. 4 is the interactive interface schematic diagram of another calling appl. provided in an embodiment of the present invention；

Fig. 5 is a kind of flow diagram for creating calling task provided in an embodiment of the present invention；

Fig. 6 is the flow diagram of another call processing method provided in an embodiment of the present invention；

Fig. 7 is the flow diagram of another call processing method provided in an embodiment of the present invention；

Fig. 8 is the process signal for the significant number that one kind provided in an embodiment of the present invention calls effective client's list in batches Figure；

Fig. 9 is a kind of structural schematic diagram of call-processing arrangement provided in an embodiment of the present invention；

Figure 10 is a kind of structural schematic diagram of service equipment provided in an embodiment of the present invention.

Specific embodiment

Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other Embodiment shall fall within the protection scope of the present invention.

In the embodiment of the present invention, predictive outbound scheme, which will refer to that call processing system is predicted according to certain algorithm, to be located In the number of attending a banquet of idle state, and the information such as the number number that can currently call, the number that can currently call is called automatically, works as number Attending a banquet of being in idle condition is transferred to after being switched on, the number being switched on by reception of attending a banquet.Leads：Refer to through exchange or hands over Mutually, a possibility that personal data and order business about client obtained data；For example, some enterprise needs to promote certain When item business, which can call the number with client's binding, be received when the number is switched on by the contact staff of enterprise The number being switched on, the process for the number that contact staff's reception is switched on i.e. contact staff interact with client, exchange Process, in the process, contact staff introduces business information to client, client also can to contact staff's feedback information, according to A possibility that feedback information of client available client's order business data, data are just a possibility that client's order business Refer to the Leads data of the client.

In general, predictive outbound scheme is made to solve a possibility that how promoting client's order business, as client is current A possibility that order business be 10%, called by predictive outbound scheme and receive with client binding number, herein with visitor Instant communication number (such as QQ number or WeChat ID that the number of family binding can be the phone number of client, be also possible to client Deng), connect with client binding number after can with the client carry out communication session, realize with the interaction of client, exchange Understand the demand of client, and then provide corresponding service according to the demand of client, a possibility that client's order business is promoted to 90%, even 100%.It is in (0,100%) range a possibility that the Leads data of a client reflect its order business When, show that the client belongs to potential customers, numerical value is higher, show that it is stronger to the desire to purchase of business, order business can Energy property is higher, higher to the business value of enterprise.The promotion when the Leads data of a client reflect its order business a possibility that When being 100%, show that it is strong to the purchase intention of business and has executed the behavior of order business, which is turned by potential customers Turn to practical client.Reception conversion ratio, which refers to, makes potential customers since the calling attended a banquet is received in predictive outbound scheme The ratio being converted between the quantity of practical client and the preceding total potential customers' quantity of conversion.Reception conversion ratio can be used for measuring The conversion ratio of the capacity attended a banquet, the number for reception of attending a banquet is higher, shows that the capacity attended a banquet is stronger, connects conversely, attending a banquet To number conversion ratio it is lower, show that the capacity attended a banquet is weaker.

Currently, predictive outbound method is mainly included calling-out method based on the trafficwise attended a banquet and is worth based on business Calling-out method, both methods will briefly be introduced below：

(1) calling-out method based on the trafficwise attended a banquet：Idle prediction is carried out according to the trafficwise attended a banquet, then in advance On-hook and turn-on time are surveyed, the number in the client's list for calling and connecting is forwarded to idle attend a banquet.Customer name herein It is singly to include one or more numbers to be called that is, in client's list as composed by the number of client's binding to be called. Client's list can be generated according to the Leads data of client.Specifically, it can exclude order completely by Leads data Those of purchase business client, then select Leads data reflection order business a possibility that higher than default value some visitors Family, according to the number of these selected clients generate client's list, the default value can be needed according to the business of enterprise into Row setting, such as may be set to 50%, 80% etc..Wherein trafficwise, which refers to attend a banquet, receives the state of number, trafficwise Including receiving state, idle state (not receiving state).The method is limited only to be called based on the trafficwise attended a banquet It predicts and attends a banquet distribution, can not effectively optimize assigning process of attending a banquet in this way, i.e., it can not be effectively by the number in client's list It distributes to and suitably attends a banquet, cause reception conversion ratio low.

(2) calling-out method based on business value：In conjunction with the customer relation management (Customer of business side Relationship Management, CRM) data are classified the business of the number in client's list value, Priority Call The higher number of rank；Number is forwarded to by idle attend a banquet according to the trafficwise attended a banquet after number is switched on.The method Although being checked numbers based on business value carries out the division of call priority, its essence is still carried out based on the trafficwise attended a banquet Calling prediction and distribution of attending a banquet, equally can not effectively optimize assigning process of attending a banquet, can not be effectively by number assignment to suitable Attend a banquet, cause receive conversion ratio it is low.

To sum up, at least there is following two defect in existing predictive outbound scheme, and first, directly in client's list Number called, the validity checked numbers and without identify, for some invalid numbers (such as：It is long-term not used Lower number of number, credit rating etc.) carry out indiscriminate calling, cause percent of call completed lower, so cause to call efficiency compared with It is low；Second, it is based only upon the trafficwise attended a banquet and carries out distribution of attending a banquet, can not effectively optimize assigning process of attending a banquet in this way, it can not Effectively by number assignment to suitably attending a banquet, cause reception conversion ratio low.

Based on this, the embodiment of the present invention provides a kind of call treatment scheme, specially：Obtain original client list and the original The corresponding calling task configuration information of beginning customer name list, the calling task configuration information include the list of attending a banquet for executing calling reception And matching rule of attending a banquet, original client list is started the cleaning processing to obtain effective client's list；By to original client list It is cleaned, some invalid numbers in original client list can be rejected, avoid calling these invalid numbers on institute's band The wasting of resources come, it is ensured that the validity and authenticity of the number of calling improve the efficiency of calling to reduce the percent of call lost；Separately Outside, destination number, call targets number, when destination number is switched on according to matching of attending a banquet are included at least in effective client's list Rule is that destination number distribution target is attended a banquet, and destination number is forwarded to target and is attended a banquet；The embodiment of the present invention can be according to practical need Matching rule of attending a banquet is set, and is that the number assignment connected is attended a banquet according to matching rule of attending a banquet, can effectively optimize seat in this way Seat assigning process, by number assignment to suitably attending a banquet, reception conversion ratio is higher.

Based on foregoing description, the embodiment of the present invention provides a kind of call processing system, which includes at least Service equipment multiple is attended a banquet and multiple terminals.Wherein, attending a banquet can be equal with the quantity of terminal, can not also wait.Referring to Fig. 1 Shown example, the call processing system may include attending a banquet 1, attending a banquet and 2 and attend a banquet 3；And including terminal 1, terminal 2 and terminal 3.Its In：

Terminal may include mobile phone, base, computer, bracelet etc., and terminal herein refers to the corresponding use of number to be called Family terminal, such as：Number to be called is phone number a, then its corresponding terminal can be the hand that phone number a is identified Machine.For another example：In above-mentioned Fig. 1, the corresponding number 1 of terminal 1, the corresponding number 2 of terminal 2, the corresponding number 3 of terminal 3.

Attend a banquet the enterprise contact staff referred to for carrying out calling reception；It attends a banquet and is called using corresponding electronic equipment Reception, the electronic equipment can be computer, mobile phone or base etc.；Such as：The B that attends a banquet uses base b, when phone number a is switched on And be assigned to attend a banquet B when, call connection is established between the mobile phone that base b and phone number a are identified, to realize the B that attends a banquet Calling reception to phone number a.

Service equipment can refer to server, in the embodiment of the present invention, service equipment be terminal and attend a banquet between call Bridge, specially：Service equipment is that number assignment to be called is attended a banquet, and calls the number to be called, is switched in number When, the number being switched on is forwarded to attending a banquet for distribution, the number being switched on by the reception of attending a banquet distributed.

The workflow that communication system shown in FIG. 1 executes call treatment is as follows：

One, the creation of task is called.As shown in Fig. 2, the creation process of calling task includes step S10~S14：

S10, the essential information for obtaining calling task.

Service equipment can provide a personal-machine interactive interface, the base of settable calling task in the human-computer interaction interface This information, the essential information of the calling task include calling task names, calling task execution time and calling desired effect etc. Information.In one embodiment, service equipment includes calling appl., and user can be in the interactive interface of calling appl. The essential information of upper incoming call task, usually in front end, (such as terminal) is shown the interactive interface of calling appl. herein Show, such as run calling appl. client in terminal, shows interactive interface in the client；Or terminal passes through browser Show the interactive interface of the calling appl..After the essential information of incoming call task, appoint to improve incoming call The accuracy of the essential information of business, service equipment can verify the essential information of calling task, as shown in figure 5, to exhaling Cry the essential information of task carry out verification include：1, the backstage for the calling appl. for importing the essential information for the task that calls, The backstage of calling appl. herein, which refers to, can be realized certain function in calling appl., and non-user directly contacts Subprogram, the backstage of calling appl. be typically provided at execute this calling task service equipment in.2, calling is answered It is verified with essential information of the backstage of program to calling task, and forward end interactive interface back-checking result；Calling is answered Passed through with the backstage of program and judge whether the essential information of calling task is repeated importing, or judges whether essential information has had Whole property come to calling task essential information verify；If the essential information of calling task is not repeated importing and essential information Having integrality, return information verifies successful prompt information, otherwise, the prompt information of return information verification failure.

S11, it obtains original client list and executes the list of attending a banquet of calling task.

In one embodiment, service equipment can be that the calling task is divided automatically according to the essential information of calling task With original client list and list of attending a banquet.For example, if certain user (enterprise customer or personal user) utilizes the present embodiment The essential information of calling task can be arranged in predictive outbound scheme promotion business A, the user in human-computer interaction interface, In, if the entitled business A of the calling task of creation, task execution time is June 21, calling desired effect is at least Related content of 100 pushes customers to business A.Service equipment obtains the essential information of the calling task, according to calling task Title in keyword (such as A) retrieve to be used on webpage in the history usage record of number and browsed or ordered Multiple numbers of business A, and the multiple numbers retrieved are added to original client list.Further, according to calling task Essential information is that the calling task distributes list of attending a banquet, and attending a banquet for the associated calling task of processed business A is such as added to seat Attending a banquet of being in idle condition June 21 is perhaps added in the list of attending a banquet or according to calling desired effect by seat list The complexity for assessing this calling task, according to the complexity of calling task and the ability for handling calling task of attending a banquet for originally Secondary calling task distributes list of attending a banquet.

In another embodiment, the basic of calling task can be arranged in user in the human-computer interaction interface of service equipment Information, service equipment can provide multiple original client lists and multiple lists of attending a banquet, user can be on human-computer interaction interfaces The corresponding original client list of this calling task and list of attending a banquet are selected, it is corresponding that user can also be manually entered calling task Original client list and list of attending a banquet.For example, when needing to establish calling task, user be can star in service equipment Calling appl., as shown in figure 3, user can pass through drop-down original client list on the interface of calling appl. Setting options select the corresponding original client list of this calling task, and can be selected by pulling down the setting options for list of attending a banquet Select the list of attending a banquet for executing this calling task.

In another embodiment, user can input the item for the list that selects to attend a banquet on the interface of calling appl. Part, service equipment are attended a banquet list according to the attend a banquet condition acquisition of list of selection, and the attend a banquet condition of list of selection can refer to choosing The restriction for the parameters such as the capacity for counting and attending a banquet of attending a banquet selected.As shown in figure 5, acquisition is attended a banquet, list includes：8, calling is answered The backstage of calling appl., 9, list of attending a banquet according to selection are imported into the attend a banquet condition of list of the selection on the interface of program Condition select list of attending a banquet from database, 10, the list that will attend a banquet return to the backstage of calling appl., 11, calling answers With the backstage of program will attend a banquet list back to calling appl. interface on show.

S12, the original client list is started the cleaning processing to obtain effective client's list, which includes extremely Few significant number.

Client's list include multiple numbers, these numbers be a bit invalid number, some be significant number.Herein invalid Number refers to the number being not used by or the number being canceled for a long time, and significant number, which refers to, can relate to client by number Number.The bring wasting of resources in order to avoid useless call operation, needs to clean original client list.Herein Cleaning refer to and remove invalid number in original client list, and retain the operation of effective number, by original client List cleans available effective client's list.

For example, this corresponding original client list of calling task is the original client list 1 in Fig. 4, this is original Include 10100 numbers in Lead list, which is cleaned to obtain effective client's list, effective client List includes 10000 significant numbers, shows there is 10000 significant numbers and 100 invalid number in original client list 1 Code.

The above-mentioned process cleaned to original client list can be by the calling appl. in service equipment come real It is existing, specifically, as shown in figure 5, calling appl. carries out cleaning to original client list includes：3, original client list is led Enter the backstage to calling appl., 4, by the backstage of calling appl. the original client list is cleaned, it obtains clear Wash result (i.e. effective client's list).In order to further increase the validity and authenticity of the number in effective client's list, also Effective client's list can be verified, as shown in figure 5, to effective client's list carry out verification include：5, by effective client List is imported into database, and 6, according to database effective client's list is verified, it obtains importing result (i.e. verification knot Fruit), result will be imported and return to calling appl. backstage, database herein can refer to the local data in service equipment Library or cloud database can also refer to the database in other equipment, as operator service equipment in database, or The customer relation management database of the service equipment of enterprise, include in database it is multiple be marked as invalid number, according to number According to library to effective client's list carry out verification refer to by the number in effective client's list whether with the numbers match in database, If matching, otherwise number verification failure verifies successfully.7, calling appl. will import result and wash result returns to Calling appl. interface shows wash result on calling appl. interface and imports as a result, may further be according to leading Enter result and with the available final effective client's list of wash result.Wherein, it is shown on calling appl. interface Wash result, as shown in figure 4, wash result includes original client list title, significant number number, list acquisition time and cleaning Status information etc., wherein significant number number is to significant number number (the as effective client obtained after the cleaning of original client list Number number in list), cleaning state includes in having cleaned, not cleaned or clean, having cleaned and having referred to original client name Each number in list carries out validation verification, refers in cleaning and carries out effectively to the portion numbers in original client list Property verifying, do not clean refer to also not in original client list number carry out validation verification.In addition, in order to improve to list The efficiency of cleaning, service equipment can concurrently clean multiple original client lists, such as imported this at the same time and exhaled When being the corresponding original client list 1 of task, other corresponding original client lists 2 of calling task and original client list 3, clothes Business equipment can simultaneously clean original client list 1, original client list 2 and original client list 3, obtain each name Single wash result, as shown in Figure 4.

S13, matching rule of attending a banquet is obtained.

In order to which what is be suitble to each significant number distribution in effective client's list attends a banquet, to improve reception conversion ratio, clothes The business available matching rule of attending a banquet of equipment, specifically, service equipment can be automatic according to user's incoming call desired effect It includes multiple matching rules of attending a banquet that acquisition, which is attended a banquet in matching rule or service equipment, and user can be in calling as shown in Figure 3 On the interface of application program by drop-down attend a banquet matching rule setting options to obtain matching rule of attending a banquet, matching of attending a banquet herein Rule refers to the rule attended a banquet for the number assignment being switched on, matching rule of attending a banquet may include matched according to list sequence, Carry out matching according to scoring sequence or match according to label etc., matching, which is carried out, according to list sequence refers to according to quilt The serial number of the significant number of connection is matched with the reception Serial Number Range attended a banquet, and is referred to according to scoring height according to being connect The priority scoring of logical significant number is matched with the reception capacity scoring attended a banquet, and is carried out matching according to label and is referred to It is matched according to the label for the significant number being switched on the label attended a banquet.

In order to ensure selected matching rule of attending a banquet has been set up, service equipment can be carried out matching rule of attending a banquet Verification, as shown in figure 5, to matching rule of attending a banquet carry out verification include：1, the matching rule that will attend a banquet imported into calling appl. Backstage, 2, the backstage of calling appl. matching rule of attending a banquet is verified, that is, judge whether this attend a banquet matching rule Through being established, if being not set up, then rule verification failure of attending a banquet, otherwise, rule of attending a banquet is verified successfully, and the regular school that will attend a banquet Test result back to calling appl. interface on shown, if return result be failure, create the matching of attending a banquet Rule.

S14, judge whether calling task creates success, if creation failure, show calling task essential information, effectively visitor Name in an account book list, attend a banquet at least one of list and matching rule of attending a banquet presence are not verified (or setup failed), then back to step Rapid S10, is reset, if create the essential information for successfully showing calling task, effective client's list, attend a banquet list and Matching rule of attending a banquet all has been verified (or being arranged successfully), and is transferred to step S15.

As shown in figure 5, S14 includes step 14~15：14, confirmation creation calling is sent to the backstage of calling appl. to appoint The instruction of business, 15, the backstage of calling appl. the calling task of creation is verified, such as verify the basic letter of calling task Breath, effective client's list attend a banquet list and whether matching rule of attending a banquet is arranged success, if success, otherwise back-checking success is returned Return verification failure.

Two, the execution of task is called.As shown in Fig. 2, the implementation procedure of calling task includes step S15~S19:

S15, judge whether to need to call significant number in effective client's list in batches, if it is not, being then transferred to step Otherwise S16 is transferred to step S17.

Each significant number in S16, the effective client's list of calling.

S17, the in batches significant number in calling significant number.

S18, the significant number distribution according to matching is attended a banquet to be switched on are attended a banquet.

In step S15~S19, after the completion of calling task creation, service equipment can decide whether to need to exhale in batches It is the significant number in effective client's list.Specifically, service equipment can be according to several and effective visitor that attends a banquet in list of attending a banquet The size relation of significant number number in name in an account book list is to determine whether need to call effective number in effective client's list in batches Code, when several significant number numbers with effective client's list of attending a banquet in list of attending a banquet are not much different, i.e., when effective customer name Number in list simultaneously called when, attending a banquet in list of attending a banquet once has received all significant numbers called through, then services Equipment can execute step S16 and call by call all significant numbers in effective client's list；As effective client Significant number number in list be far longer than in list of attending a banquet when attending a banquet several, when the number in effective client's list simultaneously exhaled When crying, attending a banquet in list of attending a banquet cannot once receive all significant numbers called through, in order to avoid the number of connection is long Time, which is in, waits reception state, causes user experience poor, service equipment executes step S17 and calls effective customer name in batches Each significant number in list, call in batches the significant number in effective client's list refer to by repeatedly calling call effectively Significant number in client's list, only called is primary for usual each significant number.When significant number is switched on according to attending a banquet Matching is attended a banquet for the significant number distribution being switched on.

In order to improve reception conversion ratio, while utilization rate of attending a banquet is improved, the embodiment of the present invention is the significant number being switched on Distributing the principle attended a banquet is：It is preferentially that the significant number distribution being switched on is attended a banquet according to matching rule of attending a banquet, is switched on if it exists Significant number it is not matched suitably when attending a banquet, then attend a banquet for what the significant number being switched on distribution was in idle condition.

Whether S19, calling task execute completion, if executing completion, show all significant number calleds, then terminate This calling task is executed, if being executed into, then shows then to be transferred to step S17 there are the non-called of significant number, after Continuous calling significant number.

The description of embodiment based on above-mentioned call processing system, the embodiment of the present invention provide a kind of call processing method, Fig. 6 is referred to, which can be applied to call processing system shown in FIG. 1, in the present embodiment, the call treatment side Method includes the following steps S101-S104：

S101, original client list and the corresponding calling task configuration information of original client list, the calling task are obtained Configuration information includes attend a banquet list and the matching rule of attending a banquet for executing calling reception, and specific implementation process may refer to walk in Fig. 2 Rapid S10 and step S12.

Service equipment can be that the distribution of this calling task is former according to the essential information of user's incoming call task automatically Beginning client's list and task configuration information, or according to receiving the original client list that is manually entered of user and task configuration information.

S102, original client list is started the cleaning processing to obtain effective client's list, in effective client's list at least Including destination number.

In order to remove number invalid in original client list, to improve the percent of call completed of calling, service equipment can be to original Beginning client's list is cleaned to obtain effective client's list, and effective client's list includes one or more significant numbers.Specifically, Service equipment can be used data or black list database etc. to original visitor according to the history of each number of original client list Name in an account book list is cleaned to obtain effective client's list.Destination number is included at least in effective client's list, destination number refers to Any one significant number in effective client's list.Such as in example shown in Fig. 1, destination number can be to be bound with terminal 1 Number (i.e. number 1).

S103, call targets number distribute mesh according to matching rule is attended a banquet when destination number is switched on for destination number Mark is attended a banquet.

In order to which each attend a banquet of equilibrium receives the quantity of number, to improve the utilization rate attended a banquet, while in order to give each connection Significant number distribution suitably attend a banquet, to improve percent of call completed, service equipment can be with call targets number, when destination number is connect Matching rule of attending a banquet when logical is that destination number distribution target is attended a banquet, the number assignment that matching rule of attending a banquet herein refers to be switched on The rule attended a banquet, matching rule of attending a banquet include being matched according to list sequence, being matched or shone according to scoring sequence Label match etc..Such as in example shown in Fig. 1, being attended a banquet by the target that destination number (i.e. number 1) distributes can be with To attend a banquet 1.Wherein, destination number, which is switched on, refers to that service equipment receives the response sent with the terminal of destination number binding and refers to It enables.

S104, it destination number is forwarded to target attends a banquet.

After attending a banquet for destination number distribution, destination number can be forwarded to target and attended a banquet, attended a banquet by target and receive mesh Label code, the target client corresponding with destination number that attends a banquet converses, to realize that target is attended a banquet to client's promotion business, and The demand for solving client, facilitates more client's order business.As shown in figure 1, destination number is forwarded to and attends a banquet 1,1 reception should by attending a banquet Destination number.

The description of embodiment based on above-mentioned call processing system and call processing method, the embodiment of the present invention provide another Kind call processing method, refers to Fig. 7, which can be applied to call processing system shown in FIG. 1, the present embodiment In, which includes the following steps S201~S208：

S201, original client list and the corresponding calling task configuration information of original client list, the calling task are obtained Configuration information includes attend a banquet list and the matching rule of attending a banquet for executing calling reception, and specific implementation process may refer to walk in Fig. 2 Rapid S10 and step S12.

S202, the first number being read from original client list, original client list includes at least one number to be verified, First number is any of original client list number to be verified.

S203, the verify data for obtaining the first number, the verify data of the first number includes the frequency that the first number is used The nearest of rate and/or the first number uses the time, the first number used including：Internet application is logged on to using the first number Program and/or the first number of use carry out communication session.

S204, validity check is carried out to the first number according to the verify data of the first number.

If S205, examining successfully, the first number is added to effective client's list, wherein include in effective client's list At least one verifies successful significant number；Destination number is any one significant number in effective client's list.

In step S202~S205, service equipment can read the first number from original client list, by number one Code be sent to foreign operator perhaps number verification service provider foreign operator or number verification service provider according to the first number Corresponding history is returned to the verify data of the first number by use information, and service equipment is determined according to the verify data of the first number First number carries out validity check, if verifying successfully, shows that first number is significant number, the first number is added to Effective client's list.

Service equipment carries out validity check to the first number according to the verify data of the first number：Judge number one Whether the frequency that code is used is greater than predeterminated frequency threshold value, if more than success is then verified, otherwise verification failure；And/or judge Whether the nearest of one number is located in preset time range using the time, verifies success if being located at, otherwise verification failure.

The frequency and/or the nearest of the first number that service equipment can be used by the first number use the time come to One number, specifically, service equipment judges whether the frequency that the first number is used is greater than predeterminated frequency threshold value, if more than default Frequency threshold, show that the frequency of use of the first number is higher, the liveness of the first number is higher, using the first number as effectively Number then verifies success, if being less than predeterminated frequency threshold value, shows that the frequency of use of the first number is lower, the work of the first number Jerk is lower, is in the lower state of liveness when the number one code length time, then the first number has the risk being canceled, because This, using the first number as invalid number, verification failure；And/or service equipment judges that the nearest of the first number is using the time It is no to be located in preset time range (1 year such as nearest), show to be previously used in the first number preset time if being located at, it will First number verifies successfully as significant number, otherwise shows that the number one code length time is not used by, then there are quilts for the first number The risk of cancellation, using the first number as invalid number, verification failure.

S206, call targets number.

Service equipment can be according to several sizes with the significant number number in effective client's list of attending a banquet in list of attending a banquet Relationship calls each significant number, when the number of attending a banquet in list of attending a banquet is not much different with the significant number number in effective client's list When, service equipment can disposably call the significant number in effective client's list, include target in effective client's list Number；When the significant number number in effective client's list be far longer than in list of attending a banquet when attending a banquet several, in order to avoid being switched on Number for a long time be in wait reception state, cause user experience poor, service equipment can call effective client in batches Significant number in list.

As shown in figure 8, the process that service equipment calls in batches includes calling procedure for the first time and next calling procedure, for the first time Calling procedure includes step S30~S32：

The number quantity that S30, calculating call for the first time.

S31, the set of numbers called for the first time is chosen from effective client's list according to the number quantity called for the first time.

Each significant number in set of numbers that S32, calling call for the first time.Destination number belongs to the number called for the first time Set and destination number are any one significant number in the set of numbers called for the first time, then are transferred to step S207.

In step S30~S32, the terminal due to there is the binding of the significant number of calling is in off-mode or speech signal Quality is bad, or in the presence of the case where being hung up is called, leads to call failure, in order to avoid making certain when number call fails It attends a banquet the significant number that can not receive, causing to attend a banquet is in idle condition, and then causes the utilization rate attended a banquet lower, in order to mention The utilization rate that height is attended a banquet, service equipment can count the seat quantity in list of attending a banquet, according to the seat quantity in list of attending a banquet And the average percent of call completed of significant number determines the number quantity called for the first time, it is assumed that the number number called for the first time is S1, averagely connects Passband is P, the number of attending a banquet in list of attending a banquet is Z1, then the number number called for the first time is that S1 can be expressed as formula (1)：

S1=Z1/ (1-P) (1)

Wherein, average percent of call completed can be according to multiple significant numbers going through (in one month such as nearly) within a preset period of time History call record is calculated, and average percent of call completed is also possible to user and is manually entered on the interactive interface of calling appl. , as shown in figure 3, including that menu is arranged in calling parameter on the interactive interface of the calling appl., menu is arranged in calling parameter In include average percent of call completed setting options, user can in average percent of call completed setting options input data, the call applications journey It further include prompt information on the interactive interface of sequence, which includes the average percent of call completed of significant number in preset time period, If the average percent of call completed in nearly one month is 50%, user can with reference to calling appl. interactive interface on prompt information come The average percent of call completed of this calling task is set.After the number number called for the first time is calculated, according to call number for the first time from At random or according to the set of numbers that the selections such as the serial number of significant number call for the first time in effective client's list, and calls and exhale for the first time Each significant number in the set of numbers cried.If destination number belongs to the set of numbers called for the first time, being transferred to step S207 is mesh Label code distribution target is attended a banquet.

If destination number is not belonging to the set of numbers called for the first time, show in effective client's list there are significant number not by Calling, then service equipment execution can execute step S33~S36 and realize next calling procedure：

S33, the number quantity for calculating calling next time.

S34, the set of numbers for choosing calling next time from effective client's list according to the number quantity of calling next time.

Each significant number in S35, the next set of numbers called of calling.When destination number belongs to number of calling next time Code collection is closed and destination number is any one significant number in the set of numbers of calling next time, is transferred to step S207.

In step S33~S35, service equipment can be according to the seat in the several or list of attending a banquet of attending a banquet being in idle condition Seat number calculates the number quantity of calling next time, and calling next time is chosen from effective client's list according to the number quantity of calling next time Set of numbers, call next time calling set of numbers in each significant number, if destination number belong to next time calling number Code collection is closed, then is transferred to step S207.Circulation execute step S33~S36 until all significant numbers in effective client's list all Terminate when called.

It attends a banquet in order to avoid when significant number is switched on, the significant number being switched on is corresponding in reception state, leads The significant number that is switched on is caused to be in the reception state that waits for a long time, therefore before executing calling next time, service equipment can be with It predicts that next call time, next call time refer to that prediction is attended a banquet the time being in idle condition, in turn, is called according to next time The set of numbers of time calling calling next time, specifically includes step S40~43:

S40, according to the average call duration of significant number, reception time interval and average calling ring duration calculation next time Time.

If S41, exist before next call time reaches and attend a banquet and be in idle condition, and exist be switched on etc. it is waiting To significant number, will be switched on according to matching rule of attending a banquet and waited the significant number of reception to distribute to being in idle condition It attends a banquet.

If S42, existing before next call time reaches and attending a banquet and be in idle condition, and there is no be switched on waiting The significant number of reception calculates the number quantity of calling next time according to the seat quantity being in idle condition and average percent of call completed.

S43, the set of numbers of calling next time is chosen from effective client's list according to the number quantity of calling next time, and exhaled Each significant number in set of numbers for making call next time.

It, can be according to the average call duration of significant number, reception time interval and average ring in step S40~S43 Duration calculation call time next time, specifically, assuming that next call time is T1, average call duration T2, receives time interval T3 and average ring duration T4, then next call time is that T1 can be expressed as formula (2)：

T1=T2+T3-T4 (2)

Wherein, the average call duration that includes in above-mentioned calling parameter, reception time interval and average ring duration can be with It is that service equipment is calculated according to history call record of multiple significant numbers within a preset period of time (in one month such as nearly) Or user is manually entered on the interactive interface of calling appl., as shown in figure 3, the calling appl. It include average call duration, reception time interval and the average vibration of significant number in calling parameter setting menu on interactive interface The corresponding setting options of bell duration, user can input data, the friendships of the calling appl. in each setting options It further include prompt information on mutual interface, when which includes average call duration and average ring in preset time period It is long, if being averaged in nearly one month meets duration of call 120s, when average ring in nearly one month a length of 20s.User can join Prompt information on the interactive interface of calling appl. is examined the average call duration of this calling task and average ring is arranged Duration.

After next call time is calculated, attend a banquet if existing before next call time reaches in idle shape State, and there is the significant number for being switched on and having waited reception, show to exist to attend a banquet to have received earlier than next call time as its point The significant number matched, and there is the significant number being switched in last call and be in waiting reception, according to matching rule of attending a banquet The significant number for waiting reception will be switched on and distributed to attending a banquet of being in idle condition, to improve the utilization rate attended a banquet.If Next call time is in idle condition before reaching in the presence of attending a banquet, and shows to connect before reaching next call time in the presence of attending a banquet Show to be switched in last call there is no the significant number for waiting reception has been switched on to the complete significant number for its distribution All significant numbers received or in by reception in, service equipment can in advance (i.e. next call time reach Between) the next set of numbers called of calling, specifically, service equipment can be calculated according to the seat quantity being in idle condition The number quantity of calling next time, it is assumed that the number number of calling next time is S2, average percent of call completed is P, attending a banquet of being in idle condition Number is Z2, then the number number of calling next time is that S2 can be expressed as formula (3)：

S2=Z2/ (1-P) (3)

After the number number that calling next time is calculated, according to next time, the number quantity of calling is selected from effective client's list Time set of numbers of calling is removed, each significant number in the set of numbers of calling next time is called, if under destination number belongs to The set of numbers of secondary calling, being transferred to step S208 is that destination number distribution target is attended a banquet.

Realize that next time, the process of calling further included step S50~511 according to next call time:

If S50, being in idle condition before next call time reaches there is no attending a banquet, according to the seat in list of attending a banquet Seat quantity and average percent of call completed calculate the number quantity of calling next time.

S51, the set of numbers for choosing calling next time from effective client's list according to the number quantity of calling next time, and Next call time calls each significant number in the set of numbers of the calling next time when reaching.

In step S50~S51, if showing before next call time reaches there is no attending a banquet to be in idle condition It is attended a banquet before next call time reaches in reception state, then prediction is attended a banquet can just be in when reaching next call time Idle state, therefore called according to next call time, specifically, according to the several and average connection of attending a banquet in list of attending a banquet Rate calculates the number quantity of calling next time, it is assumed that the number number of calling next time is S2, average percent of call completed is P, in list of attending a banquet Number of attending a banquet is Z1, then the number number of calling next time is that S2 can be expressed as formula (4)：

S2=Z1/ (1-P) (4)

After the number number of calling next time is calculated, according to next time, the number quantity of calling is chosen from effective client's list The set of numbers of calling next time calls each effective number in the set of numbers of calling next time when reaching next call time Code, if destination number belongs to the significant number set of calling next time, being transferred to step S207 is that destination number distribution target is attended a banquet.

S207, when destination number is switched on according to attend a banquet matching rule be destination number distribute target attend a banquet.

Matching rule of attending a banquet includes being matched according to list sequence；Step S207 includes step S60~S62：

S60, when the destination number is switched on, obtain serial number of the destination number in effective client's list, and Obtain the reception Serial Number Range respectively attended a banquet in list of attending a banquet.

Target belonging to S61, tab order number receives Serial Number Range.

S62, the corresponding target of target reception Serial Number Range is attended a banquet and distributes to destination number.

In step S60~S62, in order to suitably attend a banquet to the significant number distribution being each switched on, to improve reception effect Rate and reception conversion ratio, it is that each significant number distribution being switched on is attended a banquet that service equipment can be matched according to list sequence, is had Body, when the destination number is switched on, serial number of the destination number in effective client's list is obtained, and obtain and attend a banquet The reception Serial Number Range respectively attended a banquet in list, the affiliated target of tab order number receive Serial Number Range, target are received and is numbered The corresponding target of range, which is attended a banquet, distributes to destination number, is attended a banquet Reception Objective number by target.The serial number of significant number can To be that (reception fitness answers according to significant number the duration or the rate of complaints of calling according to the reception fitness of each significant number Etc. information setting) setting, or the setting of the sequence in effective client's list is added into according to significant number, or according to effective number The call time sequence setting of code, the Serial Number Range to be received attended a banquet, which can be, receives number of each Serial Number Range according to attending a banquet The capabilities setting of code, or be arranged according to the surname for the corresponding operator that attends a banquet sequence.For example, if destination number is in customer name Serial number in list is 1, and the 1 reception range of attending a banquet in list of attending a banquet is [1,100], then serial number belongs to target reception model [1,100] is enclosed, will attend a banquet when destination number is switched on and 1 distribute to destination number.

Matching rule of attending a banquet includes being matched according to scoring sequence；Step S207 includes step S70~S72：

S70, when destination number is switched on, obtain the priority scoring of destination number, and obtain attend a banquet it is each in list The capacity scoring attended a banquet.

It S71, is that priority scoring range is received in each setting of attending a banquet, and is positioned according to each capacity scoring attended a banquet Target reception priority scoring range belonging to priority scoring.

S72, the corresponding target of target reception priority scoring range is attended a banquet and distributes to destination number.

In step S70~S72, in order to which each significant number distribution being switched on suitably is attended a banquet, to improve reception efficiency And reception conversion ratio, service equipment can be that each significant number distribution being switched on is attended a banquet according to scoring sequence matching, Specifically, obtaining the priority scoring of destination number when destination number is switched on, the priority of destination number scores for referring to Show the business value that the destination number provides, priority score higher offer business value it is higher, the destination number it is preferential Grade scoring can be according to the setting of the behavioral data or client traffic data of destination number, and the behavioral data of destination number is mesh Label code is used the data of browsing product or order business, and the client traffic data of destination number can be feeling the pulse with the finger-tip label code quilt Use the business datum handled.The capacity scoring respectively attended a banquet in list of attending a banquet is obtained, the capacity scoring attended a banquet is used for Indicate that the capacity attended a banquet is strong and weak, ability is stronger, and scoring is higher, the capacity attended a banquet can according to the telephone traffic attended a banquet or Professional ability setting, professional ability can be according to reception conversion ratio settings, and reception conversion ratio is higher, and professional ability is stronger, attends a banquet Telephone traffic refer to the duration of the received significant number in preset time period of attending a banquet.It is according to each capacity scoring attended a banquet Priority scoring range is received in each setting of attending a banquet, target reception priority scoring range belonging to Priority level for location scoring, will The corresponding target of target reception priority scoring range, which is attended a banquet, distributes to destination number.

In one embodiment, in order to develop more potential customers, service equipment can have for priority scoring is lower Number assignment capacity is higher attends a banquet for effect, and step S71 and S72 include：When the reception energy that the target in list of attending a banquet is attended a banquet Power scoring attends a banquet for the target and the first reception priority scoring range is arranged, work as mesh more than or equal to default ability scoring threshold value The capacity scoring that mark is attended a banquet attends a banquet for the target and the second reception priority scoring model is arranged less than default ability scoring threshold value It encloses, the maximum reception priority score value of the first reception priority scoring range is most less than the second reception priority scoring range Small reception priority score value, if the priority scoring of destination number belongs to the first reception priority scoring range or the second reception Priority scoring range, then attend a banquet target and distribute to destination number.

In another embodiment, client, which measures, in order to prevent is lost, and service equipment can be higher effectively for priority scoring Number assignment capacity is higher to attend a banquet, and step S71 and S72 include：When the capacity that the target in list of attending a banquet is attended a banquet Scoring is greater than or equal to default ability scoring threshold value, attends a banquet for the target and third reception priority scoring range is arranged, work as target The capacity scoring attended a banquet attends a banquet for the target and the 4th reception priority scoring model is arranged less than default ability scoring threshold value It encloses, the minimum reception priority score value that third receives priority scoring range is greater than the 4th reception priority scoring range most Big reception priority score value, if the priority scoring of destination number belongs to third reception priority scoring range or the 4th reception Priority scoring range, then attend a banquet target and distribute to destination number.

Matching rule of attending a banquet includes being matched according to label；In step S207 when destination number is switched on according to seat Seat matching rule distributes target for destination number and attends a banquet, including step S80~S82：

S80, when destination number is switched on, obtain the tag attributes of destination number, and obtain and respectively sit in list of attending a banquet The tag attributes of seat.

Similarity between S81, the tag attributes for calculating separately destination number and the tag attributes respectively attended a banquet.

S82, the target that selection similarity is higher than default similar threshold value from the list of attending a banquet attend a banquet and distribute to target number Code.

In step S80~S82, in order to which each significant number distribution being switched on suitably is attended a banquet, to improve reception efficiency And reception conversion ratio, service equipment can be that each significant number distribution being switched on is attended a banquet according to tag match, specifically, working as When destination number is switched on, the tag attributes of destination number are obtained, the tag attributes of destination number refer to ties up with the destination number The attribute of fixed client, such as ownership place, the gender of client or the age information of client of client, and obtain each in list of attending a banquet The tag attributes attended a banquet, the tag attributes of attending a banquet attended a banquet are set according to the number for the significant number for receiving certain tag attributes of attending a banquet It sets, the number for handling the significant number that tag attributes are Shanghai of such as attending a banquet is greater than preset times threshold value, then the mark this attended a banquet Label attribute be set as Shanghai, then service equipment can by Euclidean distance algorithm, Pearson correlation coefficient algorithm or geneva away from From the tag attributes and each similarity between the tag attributes attended a banquet that algorithm etc. calculates destination number, chosen from list of attending a banquet The target that similarity is higher than default similar threshold value, which is attended a banquet, distributes to destination number.

S208, it destination number is forwarded to target attends a banquet.

After attending a banquet for destination number distribution, destination number can be forwarded to target and attended a banquet by service equipment, be sat by target Seat Reception Objective number.

The description of embodiment based on above-mentioned call processing system and call processing method, the embodiment of the present invention provide one kind Call-processing arrangement refers to Fig. 9, which includes：

Acquiring unit 901, for obtaining original client list and the corresponding calling task configuration of the original client list Information, the calling task configuration information includes executing attend a banquet list and the matching rule of attending a banquet of calling reception.

Cleaning unit 902 obtains effective client's list for starting the cleaning processing to the original client list, described to have It imitates and includes at least destination number in client's list.

Calling unit 903, for calling the destination number.

Allocation unit 904, for when the destination number is switched on according to it is described attend a banquet matching rule be the target Number assignment target is attended a banquet.

Adapter unit 905 is attended a banquet for the destination number to be forwarded to the target.

Optionally, cleaning unit 902, specifically for reading the first number, the original client from original client list List includes at least one number to be verified, and first number is to be verified number of any of described original client list Code；The verify data of first number is obtained, the verify data of first number includes that first number is used Frequency and/or the nearest of first number use the time；First number used including：It is stepped on using first number Record carries out communication session to internet application and/or using first number；According to the verifying number of first number Validity check is carried out according to first number；If examining successfully, first number is added to effective client's list；Its In, successful significant number is verified comprising at least one in effective client's list；The destination number is effective visitor Any one significant number in name in an account book list.

Optionally, cleaning unit 902, specifically for judging whether the frequency that first number is used is greater than default frequency Rate threshold value, if more than success is then verified, otherwise verification failure；And/or judge whether the nearest of first number uses the time In preset time range, success is verified if being located at, otherwise verification failure.

Optionally, the matching rule of attending a banquet includes being matched according to list sequence；Allocation unit 904, is specifically used for When the destination number is switched on, serial number of the destination number in effective client's list is obtained, and obtain Take the reception Serial Number Range respectively attended a banquet in the list of attending a banquet；Position the reception Serial Number Range of target belonging to the serial number； The corresponding target of target reception Serial Number Range is attended a banquet and distributes to the destination number.

Optionally, the matching rule of attending a banquet includes being matched according to scoring sequence；Allocation unit 904, specifically Priority for when the destination number is switched on, obtaining the destination number scores, and list of attending a banquet described in acquisition In respectively attend a banquet capacity scoring；It is that each setting reception of attending a banquet is excellent according to each capacity scoring attended a banquet First grade scoring range, and position target reception priority scoring range belonging to the priority scoring of the destination number；By institute It states the corresponding target of target reception priority scoring range and attends a banquet and distribute to destination number.

Optionally, the matching rule of attending a banquet includes being matched according to label；Allocation unit 904 is specifically used for working as institute When stating destination number and being switched on, the tag attributes of the destination number are obtained, and respectively attend a banquet in list of attending a banquet described in obtaining Tag attributes；The similarity that the tag attributes of the destination number are calculated separately between the tag attributes respectively attended a banquet；From described It attends a banquet to choose similarity in list and be higher than the target of default similar threshold value and attends a banquet and distribute to the destination number.

Optionally, the calling task configuration information further includes calling parameter, and the calling parameter includes average percent of call completed； Calling unit 903, specifically for the seat quantity in list of attending a banquet described in statistics；According to the seat quantity in the list of attending a banquet And the average percent of call completed calculates the number quantity called for the first time；According to the number quantity called for the first time from effective visitor The set of numbers called for the first time is chosen in name in an account book list, and calls each significant number in the set of numbers called for the first time；Its In, the destination number belongs to the set of numbers called for the first time and the destination number is the number collection called for the first time Any one significant number in conjunction.

Optionally, the calling parameter further includes average call duration, reception time interval and average ring duration；If institute It states destination number and is not belonging to the set of numbers called for the first time, calling unit 903, when being specifically used for according to the average talk Long, reception time interval and average ring duration calculation next call time；It is sat if existing before next call time reaches Seat is in idle condition, and there is the significant number for being switched on and having waited reception, according to it is described attend a banquet matching rule will it is described It is switched on and the significant number of reception is waited to distribute to attending a banquet of being in idle condition；If existing before next call time reaches It attends a banquet and is in idle condition, and there is no the significant number for waiting reception has been switched on, according to the number of attending a banquet being in idle condition Amount and average percent of call completed calculate the number quantity of calling next time；According to the number quantity of calling next time from effective client The set of numbers of calling next time is chosen in list, and calls each significant number in the set of numbers that the next time calls, it is described Destination number belongs to the set of numbers of calling next time and the destination number is in the set of numbers of calling next time Any one significant number.

Optionally, calling unit 903, if specifically for there is no attend a banquet in the free time before next call time reaches State, according to the number quantity of seat quantity and average percent of call completed calculating calling next time in the list of attending a banquet；According to The number quantity of calling next time chooses the set of numbers of calling next time from effective client's list, and calls in next time Time calls each significant number in the set of numbers of the calling next time when reaching.

The description of embodiment based on above-mentioned call processing system and call processing method, the embodiment of the present invention provide one kind Service equipment, referring to Figure 10, which includes：Processor 101, input interface 102, output interface 103 and calculating Machine storage medium 104.

The computer storage medium 104 can indicate storage device, including volatile computer storage medium (volatile memory), such as random access computer storage medium (random-access memory, RAM)；Computer Storage medium also may include nonvolatile computer storage media (non-volatile memory), such as quick flashing computer Storage medium (flash memory), hard disk (hard disk drive, HDD) or solid state hard disk (solid-state drive, SSD)；Computer storage medium 104 can also include the combination of the computer storage medium of mentioned kind.

The input interface 102 can be used for input and wait for the pending data handled to processor 101.In a reality It applies in example, input interface 102 may include multiple independent interfaces, such as Ethernet interface, LCD (Liquid Crystal Display, liquid crystal display) interface etc., it is each responsible for communication of the different peripheral equipments to 101 input data of processor.

The output interface 103 can be used for outputting data to other peripheral equipments being connected with terminal, can export outward The processing result of processor 101.Output interface 103 can also include multiple independent interfaces, such as Ethernet interface, camera Interface etc. is responsible for communication of the processor 101 to different peripheral equipment output datas.

In one embodiment, output interface 103 and input interface 102 can be universal input output (General Purpose Input Output, GPIO) interface.

The processor 101 can be used for reading and executing computer instruction.In one embodiment, processor 701 may be used also To further comprise hardware chip.Above-mentioned hardware chip can be specific integrated circuit (application-specific Integrated circuit, ASIC), programmable logic device (programmable logic device, PLD) or its group It closes.Above-mentioned PLD can be Complex Programmable Logic Devices (complex programmable logic device, CPLD), existing Field programmable logic gate array (field-programmable gate array, FPGA), Universal Array Logic (generic Array logic, GAL) or any combination thereof.

The computer storage medium 104 is also used to store one or more than one program instructions；The processor 101 Can call can hold call processing method to propose calling service when one or more than one program instructions, specifically, The 101 caller instruction execution following steps of processor：

The destination number is forwarded to the target to attend a banquet.

Optionally, the processor 101 can call described program to instruct, and execute following steps：

The first number is read from original client list, the original client list includes at least one number to be verified, First number is any of original client list number to be verified；

The verify data of first number is obtained, the verify data of first number includes that first number is made Frequency and/or the nearest of first number use the time；First number used including：Using the number one Code logs on to internet application and/or carries out communication session using first number；

Validity check is carried out to first number according to the verify data of first number；

If examining successfully, first number is added to effective client's list；

Wherein, successful significant number is verified comprising at least one in effective client's list；The destination number is Any one significant number in effective client's list.

Whether the frequency for judging that first number is used is greater than predeterminated frequency threshold value, no if more than success is then verified Then verify failure；And/or

Judge whether the nearest of first number was located in preset time range using the time, if being located at verification at Function, otherwise verification failure.

Optionally, the matching rule of attending a banquet includes being matched according to list sequence；The processor 101 can call Described program instruction, executes following steps：

When the destination number is switched on, obtains sequence of the destination number in effective client's list and compile Number, and the reception Serial Number Range respectively attended a banquet in list of attending a banquet described in acquisition；

Position the reception Serial Number Range of target belonging to the serial number；

The corresponding target of target reception Serial Number Range is attended a banquet and distributes to the destination number.

Optionally, the matching rule of attending a banquet includes being matched according to scoring sequence；The processor 101 can be with Described program instruction is called, following steps are executed：

When the destination number is switched on, the priority scoring of the destination number is obtained, and is attended a banquet described in acquisition The capacity scoring respectively attended a banquet in list；

It is each setting reception priority scoring range of attending a banquet according to each capacity scoring attended a banquet, and Position target reception priority scoring range belonging to the priority scoring of the destination number；

The corresponding target of target reception priority scoring range is attended a banquet and distributes to destination number.

Optionally, the matching rule of attending a banquet includes being matched according to label；The processor 101 can call described Program instruction executes following steps：

When the destination number is switched on, the tag attributes of the destination number are obtained, and name of attending a banquet described in acquisition The tag attributes respectively attended a banquet in list；

The similarity that the tag attributes of the destination number are calculated separately between the tag attributes respectively attended a banquet；

The target that selection similarity is higher than default similar threshold value from the list of attending a banquet, which is attended a banquet, distributes to the target number Code.

Optionally, the calling task configuration information further includes calling parameter, and the calling parameter includes average percent of call completed； The processor 101 can call described program to instruct, and execute following steps：

The seat quantity attended a banquet in list described in statistics；

According in the list of attending a banquet seat quantity and the average percent of call completed calculate the number quantity called for the first time；

The set of numbers called for the first time is chosen from effective client's list according to the number quantity called for the first time, And call each significant number in the set of numbers called for the first time；Wherein, the destination number belongs to described calls for the first time Set of numbers and the destination number be any one significant number in the set of numbers called for the first time.

Optionally, the calling parameter further includes average call duration, reception time interval and average ring duration；If institute It states destination number and is not belonging to the set of numbers called for the first time, the processor 101 can call described program to instruct, and execute Following steps：

According to the average call duration, reception time interval and average ring duration calculation next call time；

It is in idle condition if existing to attend a banquet before next call time reaches, and exists to be switched on and wait reception Described be switched on is waited the significant number of reception to distribute in idle shape by significant number according to the matching rule of attending a banquet State is attended a banquet；

It is in idle condition if existing to attend a banquet before next call time reaches, and there is no be switched on waiting reception Significant number, the number quantity of calling next time is calculated according to the seat quantity being in idle condition and average percent of call completed；

The set of numbers of calling next time is chosen from effective client's list according to the number quantity of calling next time, And each significant number in the set of numbers that the next time calls is called, the destination number belongs to the number of calling next time Set and the destination number are any one significant number in the set of numbers of calling next time.

If there is no attending a banquet to be in idle condition before next call time reaches, according to the seat in the list of attending a banquet Seat quantity and the average percent of call completed calculate the number quantity of calling next time；

The set of numbers of calling next time is chosen from effective client's list according to the number quantity of calling next time, And each significant number in the set of numbers that the next time calls is called when reaching next call time.

It should also be noted that, the corresponding function of terminal of the invention can both be realized by hardware design, can also lead to Software design is crossed to realize, can also be realized by way of software and hardware combining, this is not restricted.The embodiment of the present invention is also A kind of computer program product is provided, the computer program product includes computer storage Jie for storing computer program Matter, when run on a computer, the computer execute at any calling as recorded in above method embodiment Some or all of reason method step.In one embodiment, which can be a software installation packet.

Above disclosed is only section Example of the present invention, cannot limit the right model of the present invention with this certainly It encloses, therefore equivalent changes made in accordance with the claims of the present invention, is still within the scope of the present invention.

Claims

1. a kind of call processing method, which is characterized in that including：

Obtain original client list and the corresponding calling task configuration information of the original client list, the calling task configuration Information includes executing attend a banquet list and the matching rule of attending a banquet of calling reception；

The original client list is started the cleaning processing to obtain effective client's list, is included at least in effective client's list Destination number；

The destination number is called, when the destination number is switched on according to the matching rule of attending a banquet for the destination number Distribution target is attended a banquet；

The destination number is forwarded to the target to attend a banquet.

2. the method as described in claim 1, which is characterized in that described to start the cleaning processing to obtain to the original client list Effective client's list, including：

The first number is read from original client list, the original client list includes at least one number to be verified, described First number is any of original client list number to be verified；

The verify data of first number is obtained, the verify data of first number includes that first number is used Frequency and/or the nearest of first number use the time；First number used including：It is stepped on using first number Record carries out communication session to internet application and/or using first number；

If examining successfully, first number is added to effective client's list；

Wherein, successful significant number is verified comprising at least one in effective client's list；The destination number is described Any one significant number in effective client's list.

3. method according to claim 2, which is characterized in that the verify data according to first number is to described One number carries out validity check, including：

Whether the frequency for judging that first number is used is greater than predeterminated frequency threshold value, if more than success is then verified, otherwise school Test failure；And/or

Judge whether the nearest of first number is located in preset time range using the time, verifies success if being located at, it is no Then verify failure.

4. method as claimed in claim 2 or claim 3, which is characterized in that the matching rule of attending a banquet include according to list sequence into Row matching；Described is that the destination number distributes target seat according to the matching rule of attending a banquet when the destination number is switched on Seat, including：

When the destination number is switched on, serial number of the destination number in effective client's list is obtained, with And the reception Serial Number Range respectively attended a banquet in list of attending a banquet described in obtaining；

5. method as claimed in claim 2 or claim 3, which is characterized in that the matching rule of attending a banquet includes suitable according to scoring height Sequence is matched；Described is that the destination number distributes target seat according to matching rule of attending a banquet when the destination number is switched on Seat, including：

When the destination number is switched on, the priority scoring of the destination number, and list of attending a banquet described in acquisition are obtained In respectively attend a banquet capacity scoring；

It is each setting reception priority scoring range of attending a banquet according to each capacity scoring attended a banquet, and positions Target reception priority scoring range belonging to the priority scoring of the destination number；

6. method as claimed in claim 2 or claim 3, which is characterized in that the matching rule of attending a banquet includes according to label progress Match；

Described is that destination number distribution target is attended a banquet according to matching rule of attending a banquet when the destination number is switched on, and is wrapped It includes：

When the destination number is switched on, the tag attributes of the destination number are obtained, and in list of attending a banquet described in acquisition The tag attributes respectively attended a banquet；

The target that selection similarity is higher than default similar threshold value from the list of attending a banquet, which is attended a banquet, distributes to the destination number.

7. the method as described in claim 1, which is characterized in that the calling task configuration information further includes calling parameter, institute Stating calling parameter includes average percent of call completed；

The calling destination number, including：

The seat quantity attended a banquet in list described in statistics；

The set of numbers called for the first time is chosen from effective client's list according to the number quantity called for the first time, and is exhaled It is each significant number in the set of numbers called for the first time；Wherein, the destination number belongs to number called for the first time Code collection is closed and the destination number is any one significant number in the set of numbers called for the first time.

8. method as claimed in claim 6, which is characterized in that when the calling parameter further includes average call duration, reception Between be spaced and average ring duration；

If the destination number is not belonging to the set of numbers called for the first time, the number collection called for the first time described in the calling After each significant number in conjunction, further include：

It is in idle condition if existing to attend a banquet before next call time reaches, and exists to be switched on and wait the effective of reception Described be switched on is waited the significant number of reception to distribute to being in idle condition by number according to the matching rule of attending a banquet It attends a banquet；

It is in idle condition if existing to attend a banquet before next call time reaches, and there is no be switched on to wait having for reception Number is imitated, the number quantity of calling next time is calculated according to the seat quantity being in idle condition and average percent of call completed；

The set of numbers of calling next time is chosen from effective client's list according to the number quantity of calling next time, and is exhaled It is each significant number in the set of numbers of calling next time, the destination number belongs to the set of numbers of calling next time And the destination number is any one significant number in the set of numbers of calling next time.

9. method according to claim 8, which is characterized in that further include

If there is no attending a banquet to be in idle condition before next call time reaches, according to the number of attending a banquet in the list of attending a banquet Amount and the average percent of call completed calculate the number quantity of calling next time；

According to it is described next time calling number quantity is chosen from effective client's list next time call set of numbers, and Next call time calls each significant number in the set of numbers of the calling next time when reaching.

10. a kind of call-processing arrangement, which is characterized in that including：

Acquiring unit, for obtaining original client list and the corresponding calling task configuration information of the original client list, institute Stating calling task configuration information includes executing attend a banquet list and the matching rule of attending a banquet of calling reception；

Cleaning unit obtains effective client's list, effective client for starting the cleaning processing to the original client list Destination number is included at least in list；

Calling unit, for calling the destination number；

Allocation unit, for being distributed when the destination number is switched on according to the matching rule of attending a banquet for the destination number Target is attended a banquet；

11. a kind of computer storage medium, which is characterized in that the computer storage medium is stored with one or one or more refers to Enable, described one or one or more instruction be suitable for loaded by processor and executed such as the described in any item callings of claim 1-9 Processing method.

12. a kind of service equipment, which is characterized in that including：

Processor is adapted for carrying out one or one or more instruction；And

Computer storage medium, the computer storage medium is stored with one or one or more is instructed, and described one or one Above instructions are suitable for being loaded by processor and being executed such as the described in any item call processing methods of claim 1-9.