CN108429809A - A kind of information processing method and equipment based on consultation service - Google Patents
A kind of information processing method and equipment based on consultation service Download PDFInfo
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- CN108429809A CN108429809A CN201810212316.5A CN201810212316A CN108429809A CN 108429809 A CN108429809 A CN 108429809A CN 201810212316 A CN201810212316 A CN 201810212316A CN 108429809 A CN108429809 A CN 108429809A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/083—Network architectures or network communication protocols for network security for authentication of entities using passwords
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/53—Network services using third party service providers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
- H04W12/06—Authentication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/35—Services specially adapted for particular environments, situations or purposes for the management of goods or merchandise
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- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computing Systems (AREA)
- Computer Security & Cryptography (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Medical Informatics (AREA)
- Computer Hardware Design (AREA)
- General Engineering & Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a kind of information processing method and equipment based on consultation service, including information inquiry end, central server and network communication device；Information inquiry end includes login authentication administrative unit and searching and managing unit；Searching and managing unit, which is built-in with, is locally stored dynamic data base, and dynamic connection to database, which is locally stored, wireless router；Central server includes consulting amount administrative unit, consultant's administrative unit and consultation service allocation unit, and the data input pin of consultation service allocation unit is connected with the center cloud database for storing all business information；Network communication device includes radio frequency exchange machine and photoelectric converter, and the packeting controller for being distributed into row information is connected between radio frequency exchange machine and photoelectric converter；The present invention is realized to being analyzed the intelligent statistical management of consultant's information in consultation service, and realizes the intelligently pushing to advisory feedback messages based on big data and cloud platform, substantially increases information handling rate and satisfaction feedback.
Description
Technical field
The present invention relates to consulting management apparatus field, specially a kind of information processing method based on consultation service and set
It is standby.
Background technology
Information consultation is a kind of business activity that collection, processing, transmission based on various information are efficiently used and fed back.Letter
Breath consulting industry is to carry out to various information by using the various information processing technologies and collect, processing, arrange, analysis, transmitting, to
Client provides the knowledge type industry of the information products such as solution to problem, strategy, suggestion, planning or measure.Its service neck
Domain is almost related to society, economic each aspect, including all possible discipline range, from research in policy to high professionalism
The investigation of Engineering Service and technological development can obtain new technology by consulting approach, reduce operating cost to the maximum extent；It seeks
Most suitable affiliate is looked for, strong advertising is carried out, the competitiveness of enterprise is improved, reduces risks.With big data and
The information processing method of the continuous development of cloud platform technology, current information consultation is also evolving, and is consulted to preferably give
Inquiry person provides solution, and more intelligentized consultation information processing equipment is very crucial.
For example, application publication number is 104836925A, a kind of consulting system and method that patent name is, consulting system packet
Matching database is included, it includes the correspondence that default word and each default word are attended a banquet with customer service, consulting system further includes：
Acquisition module, for acquiring voice signal after connecting incoming call；Conversion module, for converting the voice signal to the first voice
Text；Extraction module, for the keyword in extracting the first speech text after being parsed to the first speech text；Matching module,
For matching keyword with all default words in matching database, the first switching model is called if successful match
Block；First interconnecting module is used to incoming call being forwarded to client corresponding with the default word that keyword matches and attend a banquet.The invention
Intelligent navigation can be fast implemented to operator attendance by voice mode, save the time cost and economic cost of user, but should
Invention has the following defects：
（1）Although the system can realize Rapid matching by way of voice conversion, which, which does not have, count greatly
According to the function of processing, system processing power will be exceeded when information content is huge, causes processing speed slow；
（2）The system does not have automatic recommendation feedback information function, needs to carry out attendant consultation service answer, can not realize and save people
The purpose of power resource.
Invention content
In order to overcome the shortcomings of prior art, the present invention provide a kind of information processing method based on consultation service and
Equipment can effectively solve the problem that the problem of background technology proposes.
The technical solution adopted by the present invention to solve the technical problems is：
A kind of information processing method and equipment based on consultation service include for carrying out interactive information inquiry end with consultant
With the central server for carrying out consultation service management, be connected between described information collection terminal and central server for into
The network communication device of row data transmission；
Described information inquiry end includes login authentication administrative unit for carrying out consultant's identity information identification and for carrying out
The searching and managing unit of consultation information interaction；The searching and managing unit is built-in with real-time for carrying out consultation service related content
Newer that dynamic data base is locally stored, the data interaction end that dynamic data base is locally stored is connected with for carrying out network
The wireless router of signal transmission；
The central server includes for carrying out the consulting amount administrative unit of all kinds of consultation service amount statistics, for being seeked advice from
Consultant's administrative unit of person's information management and consultation service allocation unit for carrying out consultation service management, the consulting amount
It is connected between administrative unit and the signal input part and network communication device of consultant's administrative unit for carrying out data packet crawl
The data input pin of the data parser of classification, the consultation service allocation unit is connected with for storing all business information
The data output end of center cloud database, the consultation service allocation unit is connected to network communication by dynamic access interface
Device；
The network communication device includes radio frequency exchange machine for being communicated with the wireless router at each information inquiry end
With the photoelectric converter being connect with central server by optical cable, connected between the radio frequency exchange machine and photoelectric converter useful
In the packeting controller distributed into row information.
Further, the dynamic data base that is locally stored is built-in with individual center for recording consultant's personal information
Database and advisory list library for carrying out consultation service item statistics, the individual center database and login authentication management are single
Member is connected.
Further, the access method of the login authentication administrative unit includes the following steps：
Step 101：Consultant registers in login interface, and of dynamic data base is locally stored in the log-on message deposit of input
People's central database；
Step 102：After the completion of registration, consultant inputs login name and password, and the inquiry of login authentication administrative unit is local dynamically to deposit
The individual center database in database is stored up, compares login name and whether password is correct, allows to log in if correct, otherwise in advance
It is alert；
Step 103：Consultant inquires consultation service item in main interface, obtains related consultation information, and can carry out consulting and step on
Note business, consultant's consultation information are stored to being locally stored in the advisory list library of dynamic data base.
Further, in consultant's administrative unit include consultant's essential information, consultant's search record and official communication
Inquiry person pays a return visit record, and the search record in consultant's administrative unit is transmitted to consulting amount administrative unit.
Further, the allocation processing method of the consultation service allocation unit includes the following steps：
Step 201：Consultant's consultation service information is obtained from network communication device by data parser；
Step 202：After obtaining consultant's consultation information, consultant's administrative unit is inquired, inquired record in the past according to consultant, from
Center cloud database transfers corresponding feedback information；
Step 203：If without previous consultant's search record, most according to advisory feedback amount satisfaction in consulting amount administrative unit
High record transfers feedback information from the cloud database of center；
Step 204：Feedback information feeds back to information inquiry end to user by network communication device, while current consultation information difference
Record completes data update to consulting amount administrative unit and consultant's administrative unit.
Further, the center cloud database is built-in with the system configuration information table for storage configuration information and is used for
The document management unit of the every business information of record, the system configuration information table are used for the manager of configuration documentation administrative unit
Formula.
Compared with prior art, the beneficial effects of the invention are as follows：
（1）The present invention is based on the framework models of client/server, end and central server are inquired by setting information, with net
Network communicator forms star-like data topology structure as terminal, and being connected for multiple terminals and server may be implemented, be based on
The cloud platform of central server saves information inquiry client information memory capacity；It is handed over simultaneously with radio frequency by the way that wireless router is arranged
It changes planes and realizes the wireless signal transmission at information inquiry end and network communication device, to substantially increase the distributing installation of information inquiry
Flexibility avoids the trouble of wireline equipment wiring；
（2）The present invention is arranged individual center database 105 and carries out consultant's Information Statistics, and combines the official communication in central server
Inquiry person's administrative unit, personal considerations and consulting situation to consultant are recorded in detail, and according to consulting amount administrative unit
Big data count the prioritization scheme that provides, be supplied to the feedback opinion that consultant is best, to effectively improve consulting efficiency, give
The better user experience of consultant, while artificial running cost can be reduced, save human resources.
Description of the drawings
Fig. 1 is the system flow chart of the present invention.
Figure label：
1- information inquiries end；2- central servers；3- network communication devices；
101- login authentication administrative units；102- searching and managing units；Dynamic data base is locally stored in 103-；104- wireless routings
Device；105- individual center databases；106- advisory lists library；
201- consulting amount administrative units；202- consultant's administrative unit；203- consultation service allocation units；204- data parse
Device；The centers 205- cloud database；206- system configuration information tables；207- document management units；
301- radio frequency exchange machines；302- photoelectric converters；303- packeting controllers.
Specific implementation mode
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation describes, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
As shown in Figure 1, the present invention provides a kind of information processing method and equipment based on consultation service, including be used for
Consultant carries out interactive information inquiry end 1 and the central server 2 for carrying out consultation service management, described information collection terminal
The network communication device 3 for carrying out data transmission is connected between 1 and central server 2；It is first when carrying out consultation service processing
First each consultant can log in consulting access system, inquiry consulting row from distributing installation at the information inquiry end 1 of different places
Then table carries out data transmission interacting by network communication device 3 with central server 2, obtain information needed.
In the present embodiment, described information inquiry end 1 includes the login authentication for carrying out consultant's identity information identification
Administrative unit 101 and searching and managing unit 102 for carrying out consultation information interaction；The searching and managing unit 102 is built-in with
It is locally stored dynamic data base 103 for carry out consultation service related content real-time update, it is described that dynamic data is locally stored
Library 103 is built-in with individual center database 105 for recording consultant's personal information and for carrying out consultation service item statistics
Advisory list library 106, the individual center database 105 is connected with login authentication administrative unit 101.
The access method of the login authentication administrative unit 101 includes the following steps：
Step 101：Consultant registers in login interface, and dynamic data base 103 is locally stored in the log-on message deposit of input
Individual center database 105；
Step 102：After the completion of registration, consultant inputs login name and password, login authentication administrative unit 101 inquire local dynamic
The individual center database 105 in database 103 is stored, compares login name and whether password is correct, allows to log in if correct,
Otherwise early warning；
Step 103：Consultant inquires consultation service item in main interface, obtains related consultation information, and can carry out consulting and step on
Note business, consultant's consultation information are stored to being locally stored in the advisory list library 106 of dynamic data base 103.
It further illustrates, the data interaction end that dynamic data base 103 is locally stored is connected with for carrying out net
The wireless router 104 of network signal transmission, the wireless router 104 are used for of consultant on current kiosk end 1
People's information and inquiry business project are transmitted to after being converted into wireless signal on network communication device 3.
The network communication device 3 includes for being penetrated with what the wireless router 104 at each information inquiry end 1 was communicated
Frequency interchanger 301 and the photoelectric converter 302 being connect with central server 2 by optical cable, the radio frequency exchange machine 301 and photoelectricity
The packeting controller 303 for being distributed into row information is connected between converter 302.
It should be noted that the radio frequency exchange machine 301 is used to receive the radio frequency letter from each wireless router 104
Number, and radiofrequency signal is converted into be transmitted to packeting controller 303 after electric signal again, it is forwarded to by packeting controller 303
The input interface of corresponding photoelectric converter 302 will need the electric signal emitted to be converted into optical signal by photoelectric converter 302
It is transmitted through the fiber to central server 2 again afterwards, completes the operation of signal transmission.
The central server 2 includes for carrying out the consulting amount administrative unit 201 of all kinds of consultation service amount statistics, being used for
Carry out consultant's administrative unit 202 of consultant's information management and the consultation service allocation unit for carrying out consultation service management
203, it is connected between the consulting amount administrative unit 201 and the signal input part and network communication device 3 of consultant's administrative unit 202
It is useful for carrying out the data parser 204 of data packet crawl classification, includes consultant's base in consultant's administrative unit 202
This information, consultant's search record and consultant pay a return visit record, and the search record in consultant's administrative unit 202 is transmitted to
Consulting amount administrative unit 201, the consulting amount administrative unit 201 according to different business statistic of classification consulting amounts, and according to
Statistic algorithm provides the recommendation sequence that best consulting replies result.
When data transmission to central server 2, Packet analyzing is carried out by data parser 204 first, reads data simultaneously
And data flow is classified, different information flows is transmitted separately to consulting amount administrative unit 201 and consultant's administrative unit
202 carry out data update, and at the same time starting consultation service allocation unit 203.
The data input pin of the consultation service allocation unit 203 is connected with the center cloud for storing all business information
The data output end of database 205, the consultation service allocation unit 203 is connected to network communication device by dynamic access interface
3；The center cloud database 205 is built-in with for the system configuration information table 206 of storage configuration information and for recording items
The document management unit 207 of business information, the system configuration information table 206 are used for the management of configuration documentation administrative unit 207
Mode.
By the way to manage of 206 configuration documentation administrative unit 207 of system configuration information table, and according to existing document
Management system and the efficiency of management are automatically adjusted update, to improve data processing rate, ensure consultation service fluency.
The allocation processing method of the consultation service allocation unit 203 includes the following steps：
Step 201：Consultant's consultation service information is obtained from network communication device 3 by data parser 204；
Step 202：After obtaining consultant's consultation information, inquiry consultant administrative unit 202 inquired note according to consultant in the past
Record, corresponding feedback information is transferred from center cloud database 205；
Step 203：If without previous consultant's search record, it is satisfied with according to advisory feedback amount in consulting amount administrative unit 201
Highest record is spent, feedback information is transferred from center cloud database 205；
Step 204：Feedback information feeds back to information inquiry end 1 to user by network communication device 3, while current consultation information divides
It does not record to consulting amount administrative unit 201 and consultant's administrative unit 202, completes data update.
Feedback information is transmitted to information inquiry end 1 by network communication device 3 again, so that consultant obtains consulting letter
Breath.
It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie
In the case of without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.Therefore, no matter
From the point of view of which point, the present embodiments are to be considered as illustrative and not restrictive, and the scope of the present invention is by appended power
Profit requires rather than above description limits, it is intended that all by what is fallen within the meaning and scope of the equivalent requirements of the claims
Variation is included within the present invention.Any reference signs in the claims should not be construed as limiting the involved claims.
Claims (6)
1. a kind of information processing method and equipment based on consultation service, it is characterised in that：It is mutual including being used to carry out with consultant
Dynamic information inquiry end（1）With the central server for carrying out consultation service management（2）, described information collection terminal（1）With in
Central server（2）Between be connected with network communication device for carrying out data transmission（3）；
Described information inquires end（1）It include the login authentication administrative unit for carrying out consultant's identity information identification（101）With
Searching and managing unit for carrying out consultation information interaction（102）；The searching and managing unit（102）It is built-in with for being consulted
Dynamic data base is locally stored in inquiry business related content real-time update（103）, described that dynamic data base is locally stored（103）'s
Data interaction end is connected with the wireless router for carrying out network signal transmission（104）；
The central server（2）It include the consulting amount administrative unit for carrying out all kinds of consultation service amount statistics（201）, be used for
Carry out consultant's administrative unit of consultant's information management（202）List is distributed with the consultation service for carrying out consultation service management
Member（203）, the consulting amount administrative unit（201）With consultant's administrative unit（202）Signal input part and network communication device
（3）Between be connected with for carry out data packet crawl classification data parser（204）, the consultation service allocation unit
（203）Data input pin be connected with the center cloud database for storing all business information（205）, the consultation service point
With unit（203）Data output end network communication device is connected to by dynamic access interface（3）；
The network communication device（3）Include for each information inquiry end（1）Wireless router（104）It is communicated
Radio frequency exchange machine（301）With pass through optical cable and central server（2）The photoelectric converter of connection（302）, the radio frequency exchange machine
（301）With photoelectric converter（302）Between be connected with packeting controller for being forwarded into row information（303）.
2. a kind of information processing method and equipment based on consultation service according to claim 1, it is characterised in that：It is described
Dynamic data base is locally stored（103）It is built-in with the individual center database for recording consultant's personal information（105）With with
In the advisory list library for carrying out consultation service item statistics（106）, the individual center database（105）It is managed with login authentication single
Member（101）It is connected.
3. a kind of information processing method and equipment based on consultation service according to claim 1, it is characterised in that：It is described
Login authentication administrative unit（101）Access method include the following steps：
Step 101：Consultant registers in login interface, and dynamic data base is locally stored in the log-on message deposit of input
（103）Individual center database（105）；
Step 102：After the completion of registration, consultant inputs login name and password, login authentication administrative unit（101）Inquire this earthquake
State stores database（103）In individual center database（105）, compare login name and whether password be correct, permit if correct
Perhaps it logs in, otherwise early warning；
Step 103：Consultant inquires consultation service item in main interface, obtains related consultation information, and can carry out consulting and step on
Note business, consultant's consultation information are stored to dynamic data base is locally stored（103）Advisory list library（106）In.
4. a kind of information processing method and equipment based on consultation service according to claim 1, it is characterised in that：It is described
Consultant's administrative unit（202）Include inside that consultant's essential information, consultant's search record and consultant pay a return visit record, it is described
Consultant's administrative unit（202）In search record be transmitted to consulting amount administrative unit（201）.
5. a kind of information processing method and equipment based on consultation service according to claim 1, it is characterised in that：It is described
Consultation service allocation unit（203）Allocation processing method include the following steps：
Step 201：Pass through data parser（204）From network communication device（3）Middle acquisition consultant consultation service information；
Step 202：After obtaining consultant's consultation information, consultant's administrative unit is inquired（202）, inquired note in the past according to consultant
Record, from center cloud database（205）Transfer corresponding feedback information；
Step 203：If without previous consultant's search record, according to consulting amount administrative unit（201）Middle advisory feedback amount is full
The highest record of meaning degree, from center cloud database（205）In transfer feedback information；
Step 204：Feedback information passes through network communication device（3）Feed back to information inquiry end（1）To user, while current consulting letter
Breath is recorded respectively to consulting amount administrative unit（201）With consultant's administrative unit（202）, complete data update.
6. a kind of information processing method and equipment based on consultation service according to claim 1, it is characterised in that：It is described
Center cloud database（205）It is built-in with the system configuration information table for storage configuration information（206）With for recording every industry
The document management unit for information of being engaged in（207）, the system configuration information table（206）For configuration documentation administrative unit（207）'s
Way to manage.
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| CN201810212316.5A CN108429809A (en) | 2018-03-15 | 2018-03-15 | A kind of information processing method and equipment based on consultation service |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810212316.5A CN108429809A (en) | 2018-03-15 | 2018-03-15 | A kind of information processing method and equipment based on consultation service |
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Family
ID=63158636
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| CN109274666A (en) * | 2018-09-13 | 2019-01-25 | 安徽倍思特教育科技有限公司 | A kind of self-service consultation method of information of studying abroad |
| CN112418823A (en) * | 2020-12-11 | 2021-02-26 | 许江丽 | Engineering overall process consultation service evaluation device |
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| CN112418823A (en) * | 2020-12-11 | 2021-02-26 | 许江丽 | Engineering overall process consultation service evaluation device |
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Application publication date: 20180821 |