CN108764832A - Municipal administration and public sentiment demand approaches to IM, system, device and equipment - Google Patents
Municipal administration and public sentiment demand approaches to IM, system, device and equipment Download PDFInfo
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Abstract
The present invention provides a kind of municipal administration and public sentiment demand approaches to IM, system, device and equipment, are related to the technical field of information management, and this method includes：According to pre-stored network address or the network address received, the corresponding website of network address is logged in；The content of webpage where acquiring website；The target information in content is extracted according to demand, and target information classification storage is obtained into grouped data；Grouped data is distinguished to the business work order of typing operation system；After the completion of typing, sends audit to designated person and remind；When after the approval, business work order being sent to specific office.The present invention is managed municipal administration and public sentiment demand information by automatic collection, storage, classification registration, improves the transmission efficiency of information, saves time and manpower, alleviates recruitment cost, and it is more accurate so that information is transmitted.
Description
Technical field
The present invention relates to technical field of information management, more particularly, to a kind of municipal administration and public sentiment demand approaches to IM,
System, device and equipment.
Background technology
The business department that Customer Service Center of power supply bureau of districts and cities externally services as enterprise needs undertaking districts and cities city integrated
The business transferring of clients' demand information such as management supervision command system and network public-opinion, and the business inside current power supply enterprise
System and municipal administration system, public feelings information etc. need service dispatch class of Customer Service Center by two all without corresponding interface
The information of external platform is registered on the books in a manner of Microsoft Excel by hand, is then enabled again by intra-enterprise business system
Work order is transmitted, meanwhile, closed-loop tracking processing will also be carried out for the work order to register on the books, be in municipal administration by the result of processing
It is fed back in system.By the municipal administration of enterprise external and public sentiment demand information, mode registers on the books by hand using this, then again
In such a way that the operation system of enterprises carries out work order transmission, efficiency is low, expends time and manpower, increases the use of enterprise
Work cost.
Invention content
In view of this, the purpose of the present invention is to provide a kind of municipal administration and public sentiment demand approaches to IM, system, device
And equipment, the transmission efficiency of information is improved, time and manpower are saved, alleviates recruitment cost, and it is more accurate so that information is transmitted
Really.
In a first aspect, an embodiment of the present invention provides a kind of municipal administration and public sentiment demand approaches to IM, including：According to pre-
The network address first stored or the network address received log in the corresponding website of network address；The content of webpage where acquiring website；According to demand
The target information in content is extracted, and target information classification storage is obtained into grouped data；Grouped data is distinguished into typing business
The business work order of system；After the completion of typing, sends audit to designated person and remind；When after the approval, business work order is sent out
It send to specific office.
With reference to first aspect, an embodiment of the present invention provides the first possible embodiments of first aspect, wherein
According to pre-stored network address or the network address received, before the step of logging in network address corresponding website, further include：Receiving city
When pipe information and/or public feelings information, sends management to designated person and remind；Acquire the network address of designated person's typing, the network address packet
The network address for including pre-stored network address or receiving.
With reference to first aspect, an embodiment of the present invention provides second of possible embodiments of first aspect, wherein root
The step of according to target information in requirement extract content, including：Convert demand to regular expression；It is carried by regular expression
The target information, target information is taken to include：Temporal information, demand people information, address information, demand content information, phone information, figure
At least one of piece information, video information, username information.
With reference to first aspect, an embodiment of the present invention provides the third possible embodiments of first aspect, wherein will
The step of target information classification storage obtains grouped data, including：Judge the classification belonging to target information, classification includes that failure is robbed
It repaiies class, consulting inquiry class, complain class, opinion class；Target information classification storage is obtained into grouped data.
With reference to first aspect, an embodiment of the present invention provides the 4th kind of possible embodiments of first aspect, wherein will
Grouped data distinguishes the step of business work order of typing operation system, including：Simulation logs in operation system, includes in operation system
Business work order；According to newest target information classification enabling business work order, and target information typing operation system is registered.
Second aspect, the embodiment of the present invention also provide a kind of municipal administration and public sentiment demand information management system, including：Intelligence is eventually
End, computer, system server and website；Intelligent terminal be used to receive municipal administration's system or network public sentiment monitoring system send it is short
Letter is reminded with sending management to designated person；Computer is used to obtain municipal administration's information and/or public feelings information from website；Computer and
System server communicates to connect, and is additionally operable to collected municipal administration's information and/or public feelings information classification input system server, and
It is sent to specific office.
The third aspect, the embodiment of the present invention also provide a kind of municipal administration and public sentiment demand apparatus for management of information, including：Log in mould
Block, for according to pre-stored network address or the network address received, logging in the corresponding website of network address；Acquisition module, for acquiring
The content of webpage where website；Classification storage module, for extracting the target information in content according to demand, and by target information
Classification storage obtains grouped data；Recording module, the business work order for grouped data to be distinguished to typing operation system；Audit mould
Block, for after the completion of typing, sending audit to designated person and reminding；Sending module, being used for ought after the approval, by business work
Singly it is sent to specific office.
In conjunction with the third aspect, an embodiment of the present invention provides the first possible embodiments of the third aspect, wherein point
Class memory module, including：Conversion unit, for converting demand to regular expression；Extraction unit, for passing through regular expressions
Formula extracts target information, and target information includes：Temporal information, demand people information, address information, demand content information, phone letter
At least one of breath, pictorial information, video information, username information.
In conjunction with the third aspect, an embodiment of the present invention provides second of possible embodiments of the third aspect, wherein point
Class memory module further includes：Judging unit, for judging that the classification belonging to target information, classification include breakdown repair class, consulting
It inquires class, complain class, opinion class；Storage unit, for target information classification storage to be obtained grouped data.
Fourth aspect, the embodiment of the present invention also provide a kind of electronic equipment, including memory, processor, are deposited in memory
The computer program that can be run on a processor is contained, processor realizes that above-mentioned first aspect or its can when executing computer program
Any embodiment of energy.
The embodiment of the present invention brings following advantageous effect：A kind of municipal administration provided in an embodiment of the present invention and public sentiment demand letter
Management method, system, device and equipment are ceased, according to given network address acquisition municipal administration's information and public feelings information, extracts mesh therein
Information and classification storage are marked, in the work order that the data of classification storage are distinguished to typing operation system, will be sent out by the work order of audit
Give relevant departments.This method is managed municipal administration and public sentiment demand information by automatic collection, storage, classification registration, carries
The high transmission efficiency of information, saves time and manpower, alleviates recruitment cost, and it is more accurate so that information is transmitted.
Other feature and advantage of the disclosure will illustrate in the following description, alternatively, Partial Feature and advantage can be with
Deduce from specification or unambiguously determine, or by implement the disclosure above-mentioned technology it can be learnt that.
To enable the above objects, features, and advantages of the disclosure to be clearer and more comprehensible, preferred embodiment cited below particularly, and coordinate
Appended attached drawing, is described in detail below.
Description of the drawings
It, below will be to specific in order to illustrate more clearly of the specific embodiment of the invention or technical solution in the prior art
Embodiment or attached drawing needed to be used in the description of the prior art are briefly described, it should be apparent that, in being described below
Attached drawing is some embodiments of the present invention, for those of ordinary skill in the art, before not making the creative labor
It puts, other drawings may also be obtained based on these drawings.
Fig. 1 is municipal administration provided in an embodiment of the present invention and public sentiment demand approaches to IM flow diagram；
Fig. 2 is municipal administration provided in an embodiment of the present invention and public sentiment demand information management system schematic diagram；
Fig. 3 is municipal administration provided in an embodiment of the present invention and public sentiment demand apparatus for management of information structure diagram；
Fig. 4 is a kind of classification storage modular structure block diagram provided in an embodiment of the present invention；
Fig. 5 is another classification storage modular structure block diagram provided in an embodiment of the present invention；
Fig. 6 is electronic devices structure block diagram provided in an embodiment of the present invention.
Icon：
21- system servers；22- intelligent terminals；23- computers；The websites 24-；31- log-in modules；32- acquisition modules；33-
Classification storage module；34- recording modules；35- auditing modules；36- sending modules；41- conversion units；42- extraction units；51-
Judging unit；52- storage units；61- memories；62- processors.
Specific implementation mode
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with attached drawing to the present invention
Technical solution be clearly and completely described, it is clear that described embodiments are some of the embodiments of the present invention, rather than
Whole embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art are not making creative work premise
Lower obtained every other embodiment, shall fall within the protection scope of the present invention.
Currently, operation system inside power supply enterprise and municipal administration system, public feelings information system etc. all connect without corresponding
Mouthful, need service dispatch class of Customer Service Center to register the information of two external platforms in a manner of Microsoft Excel by hand
It is on the regular payroll, work order is then enabled by intra-enterprise business system again and is transmitted, such method efficiency is low, expends time and people
Power increases the recruitment cost of enterprise；And all it is registered in due to demand information in the Microsoft Excel of a computer, it is difficult to realize
More people co-operate in teams and groups, easily cause information entanglement.Based on this, a kind of municipal administration provided in an embodiment of the present invention and public sentiment demand
Approaches to IM, system, device and equipment can be made in fact with automatic collection, registration and forwarding municipal administration's information and public feelings information
Now efficiently and more accurately transmit.
For ease of understanding the present embodiment, first to disclosed in the embodiment of the present invention a kind of municipal administration and public sentiment demand
Approaches to IM describes in detail.
Embodiment 1
The embodiment of the present invention 1 provides a kind of municipal administration and public sentiment demand approaches to IM, municipal administration shown in Figure 1 and
Public sentiment demand approaches to IM flow diagram, this method include：
Step S102 logs in the corresponding website of network address according to pre-stored network address or the network address received.
Pre-stored network address is the relatively-stationary network address stored in advance, for example, municipal administration's system (i.e. overall management of the urban area
Supervise command system, abbreviation municipal administration system) network address be that access frequency is higher and relatively-stationary network address, this network address can be deposited
Storage is solidificated on software.
The network address received is different according to public feelings information and variation network address, for example, certain client has demand to event one,
And address correlation one is provided, another one client has demand for event two, and provides address correlation two, network address one and network address
Two is different, according to different public feelings informations, receive client and provide different network address.
Step S104, the content of webpage where acquisition website.
The full content of webpage where acquiring website further acquires state-of-the-art record information.
Step S106 extracts the target information in content, and target information classification storage is obtained classification number according to demand
According to.
For example, for municipal administration's information, extracts the regulation of newest publication and execute time and region etc., obtain target information simultaneously
Classification storage.
For public sentiment demand information, the i.e. clients such as network public-opinion demand information, the content and proposition of extracting client's demand are told
The reason of asking etc. obtains target information and classification storage.
Grouped data is distinguished the business work order of typing operation system by step S108.
Operation system is the operation system inside power supply enterprise.Business work order is used to record municipal administration and public sentiment demand information,
It is the carrier that information is transmitted to related service department.
Step S110 sends audit to designated person and reminds after the completion of typing.
Designated person can be operator on duty, and audit business work order whether there is problem, it is ensured that the accuracy that information is transmitted.
Audit can be sent to one or more designated persons to remind, more people co-operate in teams and groups, and it is more accurate to ensure that information is transmitted
It is also possible to improve working efficiency.
Step S112, when after the approval, business work order being sent to specific office.
Different municipal administration and public sentiment demand information need different departments to be handled and followed up, by different business work orders
It is sent to corresponding specific office, handling result can be registered in the progress of business work order instead by specific office after receiving business work order
Feedback, it is convenient that work order is handled into line trace.
A kind of municipal administration provided in an embodiment of the present invention and public sentiment demand approaches to IM acquire city according to given network address
Pipe information and public feelings information extract target information therein and classification storage, by the data difference typing business system of classification storage
In the work order of system, relevant departments will be sent to by the work order of audit.This method passes through automatic collection, storage, classification registration pair
Municipal administration and public sentiment demand information are managed, and are improved the transmission efficiency of information, are saved time and manpower, alleviate recruitment at
This, and it is more accurate so that information is transmitted.
In order to obtain network address, simultaneously software is registered in typing information collection, opens the management to municipal administration and public sentiment demand information,
Before above-mentioned step S102, it is also necessary to execute following steps：
(1) it when receiving municipal administration's information and/or public feelings information, sends management to designated person and reminds；
Municipal administration's system or network public sentiment monitoring system are monitoring municipal administration's information and/or public feelings information, are sent out to designated person
Management is sent to remind, for example, it can be short message that management, which is reminded, short message content may include the letters such as word, picture, video or network address
Breath.
Designated person can be the operator on duty or other related personnel of teams and groups, can also be a people or more people.
(2) network address of designated person's typing is acquired, network address includes pre-stored network address or the network address that receives.
After receiving management prompting, designated person's opening imformation acquisition registration software, software collection designated person's typing
After the network address received or pre-stored network address that include in short message, start to execute above-mentioned step S102 and subsequent step
Suddenly.
The website involved by municipal administration's information or public feelings information received may include a large amount of unrelated or invalid contents, right
Content in website is as desired or scheduled rule is handled, filtered, and obtains target information, needs to execute following steps：
(1) demand is converted to regular expression.
Regular expression, also known as regular expression, for retrieving, replacing the information that those meet certain rules.By demand
It is converted into regular expression, for screening the information for meeting demand, obtains target information.
(2) target information is extracted by regular expression, target information includes：Temporal information, demand people information, address letter
At least one of breath, demand content information, phone information, pictorial information, video information, username information.
Collected content is extracted with regular expression, obtains one or more target informations, is believed for target
Breath is handled, and the efficiency of municipal administration and public sentiment demand information management is improved.
Such as extracting time information, the data in certain time are screened, the influence of uncorrelated time hop counts evidence can be rejected,
Improve data-handling efficiency.Demand content information is extracted, invalid information is weeded out, is acquired for demand content information
With subsequent registration, carries out case study for relevant departments and lay a solid foundation.
Target information may relate to multiple processing departments, need a variety of solutions, and classification storage is carried out to target information,
It is transmitted convenient for classification and management, the step of classification storage, including：
(1) judge that the classification belonging to target information, classification include breakdown repair class, consulting inquiry class, complain class, opinion
Class.
The content for including according to target information classifies to the target information, and classification item number is limited, including breakdown repair
Class, complains class, opinion class at consulting inquiry class.The item number of classification can be increased and decreased or item name is modified.
(2) target information classification storage is obtained into grouped data.
The same target information can be divided into one or more classes, be stored respectively, and grouped data is obtained.
The business work order that grouped data is distinguished to typing operation system, carries out classification transmission, including following step：
(1) simulation logs in operation system, includes business work order in operation system.
Object content is acquired in some websites, just can normally be checked after needing user to log in advance, is just needed at this time
The login behavior of people can be also simulated in acquisition.Simulation logs in operation system, obtains the business work order in operation system.
(2) according to newest target information classification enabling business work order, and target information typing operation system is stepped on
Note.
Different business work orders, such as breakdown repair class, consulting inquiry class, complaint are enabled according to different target informations
The target information of class, opinion class needs the business work order for enabling respective classes respectively, respectively typing.
The embodiment of the present invention using acquisition registration software, can automatically to acquiring relevant information in appointed website or network address,
Reduce the workload manually acquired；The automatic operation system logged in inside power supply enterprise, by relevant information automatic input system,
Cost of labor is further saved, efficiency is improved；Change existing municipal administration or network public-opinion demand information registering method, realizes that data are total
The generation for the case where enjoying, avoiding information entanglement.
Embodiment 2
The embodiment of the present invention 2 provides a kind of municipal administration and public sentiment demand information management system, municipal administration shown in Figure 2 and
Public sentiment demand information management system schematic diagram, the system include：Intelligent terminal 22, computer 23, system server 21 and website 24；
The short message that intelligent terminal 22 is used to receive municipal administration's system or network public sentiment monitoring system is sent is carried with sending management to designated person
It wakes up；Computer 23 is used to obtain municipal administration's information and/or public feelings information from website 24；21 communication link of computer 23 and system server
It connects, is additionally operable to collected municipal administration's information and/or public feelings information classification input system server 21, and be sent to specifying part
Door.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description
Specific work process, can refer to corresponding processes in the foregoing method embodiment, details are not described herein.
Embodiment 3
The embodiment of the present invention 3 provides a kind of municipal administration and public sentiment demand apparatus for management of information, municipal administration shown in Figure 3 and
Public sentiment demand apparatus for management of information structure diagram, the device include：Log-in module 31, for according to pre-stored network address or connecing
The network address received logs in the corresponding website of network address；Acquisition module 32, the content for webpage where acquiring website；Classification storage
Target information classification storage for extracting the target information in content according to demand, and is obtained grouped data by module 33；Typing
Module 34, the business work order for grouped data to be distinguished to typing operation system；Auditing module 35, after the completion of working as typing,
Audit is sent to designated person to remind；Sending module 36, for ought business work order be sent to specific office after the approval.
A kind of classification storage modular structure block diagram shown in Figure 4, classification storage module, including：Conversion unit 41 is used
In converting demand to regular expression；Extraction unit 42, for extracting target information, target information packet by regular expression
It includes：Temporal information, demand people information, address information, demand content information, phone information, pictorial information, video information, user
At least one of name information.
Another classification storage modular structure block diagram shown in Figure 5, classification storage module further include：Judging unit
51, for judging that the classification belonging to target information, classification include breakdown repair class, consulting inquiry class, complain class, opinion class；It deposits
Storage unit 52, for target information classification storage to be obtained grouped data.
The technique effect and preceding method embodiment phase of the device that the embodiment of the present invention is provided, realization principle and generation
Together, to briefly describe, device embodiment part does not refer to place, can refer to corresponding contents in preceding method embodiment.
Embodiment 4
The embodiment of the present invention 4 provides a kind of electronic equipment, electronic devices structure block diagram shown in Figure 6, the electronics
Equipment includes：Memory 61, processor 62 are stored with the computer program that can be run on the processor 62 in memory 61, locate
Reason device 62 realizes above method embodiment when executing computer program.
Finally it should be noted that：Embodiment described above, only specific implementation mode of the invention, to illustrate the present invention
Technical solution, rather than its limitations, scope of protection of the present invention is not limited thereto, although with reference to the foregoing embodiments to this hair
It is bright to be described in detail, it will be understood by those of ordinary skill in the art that：Any one skilled in the art
In the technical scope disclosed by the present invention, it can still modify to the technical solution recorded in previous embodiment or can be light
It is readily conceivable that variation or equivalent replacement of some of the technical features；And these modifications, variation or replacement, do not make
The essence of corresponding technical solution is detached from the spirit and scope of technical solution of the embodiment of the present invention, should all cover the protection in the present invention
Within the scope of.Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (10)
1. a kind of municipal administration and public sentiment demand approaches to IM, which is characterized in that including：
According to pre-stored network address or the network address received, the corresponding website of the network address is logged in；
The content of webpage where acquiring the website；
The target information in the content is extracted according to demand, and the target information classification storage is obtained into grouped data；
The grouped data is distinguished to the business work order of typing operation system；
After the completion of typing, sends audit to designated person and remind；
When after the approval, the business work order being sent to specific office.
2. municipal administration according to claim 1 and public sentiment demand approaches to IM, which is characterized in that advance in the basis
The network address of storage or the network address received further include before the step of logging in the network address corresponding website：
When receiving municipal administration's information and/or public feelings information, sends management to the designated person and remind；
The network address of designated person's typing is acquired, the network address includes the pre-stored network address or the net received
Location.
3. municipal administration according to claim 1 and public sentiment demand approaches to IM, which is characterized in that described to carry according to demand
The step of taking the target information in the content, including：
Convert the demand to regular expression；
The target information is extracted by the regular expression, the target information includes：Temporal information, demand people information,
At least one of address information, demand content information, phone information, pictorial information, video information, username information.
4. municipal administration according to claim 1 and public sentiment demand approaches to IM, which is characterized in that described by the target
The step of information classification storage obtains grouped data, including：
Judge that the classification belonging to the target information, the classification include breakdown repair class, consulting inquiry class, complain class, opinion
Class；
The target information classification storage is obtained into grouped data.
5. municipal administration according to claim 1 and public sentiment demand approaches to IM, which is characterized in that described by the classification
Data distinguish the step of business work order of typing operation system, including：
Simulation logs in the operation system, includes business work order in the operation system；
The business work order is enabled according to newest target information classification, and by business system described in the target information typing
System is registered.
6. a kind of municipal administration and public sentiment demand information management system, which is characterized in that including intelligent terminal, computer, system server
The website and；
The short message that the intelligent terminal is used to receive municipal administration's system or network public sentiment monitoring system is sent, to be sent to designated person
Management is reminded；
The computer is used to obtain municipal administration's information and/or public feelings information from the website；
The computer and system server communication connection, are additionally operable to collected municipal administration's information and/or the carriage
System server described in the classification typing of feelings information, and it is sent to specific office.
7. a kind of municipal administration and public sentiment demand apparatus for management of information, which is characterized in that including：
Log-in module, for according to pre-stored network address or the network address received, logging in the corresponding website of the network address；
Acquisition module, the content for webpage where acquiring the website；
Classification storage module is deposited for extracting the target information in the content according to demand, and by target information classification
Storage obtains grouped data；
Recording module, the business work order for the grouped data to be distinguished to typing operation system；
Auditing module, for after the completion of typing, sending audit to designated person and reminding；
Sending module, for ought the business work order be sent to specific office after the approval.
8. municipal administration according to claim 7 and public sentiment demand apparatus for management of information, which is characterized in that the classification storage mould
Block further includes：
Conversion unit, for converting the demand to regular expression；
Extraction unit, for extracting the target information by the regular expression, the target information includes：Time believes
In breath, demand people information, address information, demand content information, phone information, pictorial information, video information, username information extremely
Few one kind.
9. municipal administration according to claim 7 and public sentiment demand apparatus for management of information, which is characterized in that the classification storage mould
Block further includes：
Judging unit, for judging that the classification belonging to the target information, the classification include breakdown repair class, consulting inquiry
Class complains class, opinion class；
Storage unit, for the target information classification storage to be obtained grouped data.
10. a kind of electronic equipment, including memory, processor, it is stored with and can runs on the processor in the memory
Computer program, which is characterized in that the processor realizes the claims 1 to 5 when executing the computer program
The step of method described in one.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810487009.8A CN108764832A (en) | 2018-05-18 | 2018-05-18 | Municipal administration and public sentiment demand approaches to IM, system, device and equipment |
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| CN201810487009.8A CN108764832A (en) | 2018-05-18 | 2018-05-18 | Municipal administration and public sentiment demand approaches to IM, system, device and equipment |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
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| CN110008394B (en) * | 2019-01-22 | 2023-10-27 | 创新先进技术有限公司 | Public opinion information identification method, device and equipment |
| CN113450012A (en) * | 2021-07-13 | 2021-09-28 | 安徽易能网络科技有限公司 | Marketing inspection robot control system based on RPA technology |
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