CN1937676B - Agricultural telephone voice service system - Google Patents
Agricultural telephone voice service system Download PDFInfo
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- CN1937676B CN1937676B CN2006101137844A CN200610113784A CN1937676B CN 1937676 B CN1937676 B CN 1937676B CN 2006101137844 A CN2006101137844 A CN 2006101137844A CN 200610113784 A CN200610113784 A CN 200610113784A CN 1937676 B CN1937676 B CN 1937676B
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Abstract
The agricultural telephone phonetic service system includes IVR server, phone phonetic card ,sums receiver and transmitter, manual seat MEM, System management MEM, network switch, interior network phone router and exterior network phone router, telephone, agricultural telephone phonetic service software, data-base server and superior management server. Advantages: enhancing interaction approach to provide convenience for the farmers; enhancing service information outputting approach to provide convenience for farmers' remembering query structure; increasing manual seats service ability to provide convenience for long-distance experts attending the seats consulting service; improving the mail receiving function of farmers' telephone ;improving the strain of agricultural producing to deliver phonetic and short messages initiatively; boosting systematic information management function; improving systematic reliability.
Description
Technical field
The invention belongs to plate card type call-center technology field, a kind of agricultural telephone voice service system particularly is provided.
Background technology
The call center is by the Customer Service Center of phone for client's service of providing advice, modern call center is to be basic integrated system with computer network and telephone communication technology, for the staff who is engaged in counseling services provides convenient, operational environment efficiently, improved to be the ability of customer service.Call center system can be divided into switch formula and plate card type two classes.Switch formula call center system, with large-scale telephone exchange is core, have characteristics such as equipment is many, scale big, system complex, function is strong, investment is many, it is huge to be fit to customer volume, the large-scale call voice counseling services project of operator attendance professional a lot (50 more than the seat) is called for short the ACD scheme.The plate card type call center, to be equipped with sound card with server or microcomputer be core, it is strong to have that cost is low, the system buildup function expands flexibility, characteristics such as function is simple and practical, the project that is fit to the less operator attendance of telephone traffic less (50 seats are following) adopts, and is called for short the PC scheme.
The small-sized agriculture call center of plate card type forms the internal-external network of externally plugging into, telephone communication circuit by computer and operating system software, sound card and driver software thereof, database management system software, agricultural telephone voice service system software.Agricultural telephone voice service system software is the core of the small-sized call center system of whole agriculture plate card type, and it cooperates with hardware finishes abundant service function.Wherein database management system software can also can be placed on separately on another computer on a computer with telephone voice service system software, and agricultural telephone voice service system software is divided into operator attendance software and services host system software.Service main system and sound card and driver software thereof all are installed on the ivr server (being the voice automatic answering servers), operator attendance software is to use for the agricultural experts that serve attendant or seat hall, generally be installed in independently on the microcomputer, also can be installed on the ivr server.Each computer couples together by local area network (LAN).Have telephone line interface on the sound card in the ivr server, link to each other with the telephone network of telecommunication department by telephone wire.Ivr server links to each other with the internet by the broadband or the ADSL of local area network (LAN).
Present agricultural telephone voice service system mainly is to finish peasant household's Voice Navigation to inquire about, according to number inquire about and be transferred to operator attendance service and system maintenance function.
From the angle of agriculture voice information services demand, present agricultural telephone voice service system also exists some problems, has influenced the effect of agriculture voice information services, mainly is:
1. because the class of Agricultural Information is many, information systems are numerous and jumbled, interactive responses by the telephone key-press Voice Navigation, agricultural problem counseling services for abundant, complicated seem very inconvenient for peasant household, need the repeated multiple times button just can find the content of oneself needs.
2. when peasant household is inquired about with mobile phone, not and short message service combine well.If the result of peasant household's inquiry provides with the form of note, the memory of just being more convenient for.
3. as attendant (common staff or expert) when carrying out counseling services, system lacks the dynamic support to attendant's Agricultural Information, causes common staff even expert can not in time answer the problem of peasant household.Because there are many problem ordinary persons not answer, agricultural experts also may be because the different answers of specialty be bad, and perhaps because of information updating is too fast, agricultural experts do not come by the brain note.
4. when expert's distance call center was far away, need produce telephone expenses with the outside line contact had increased cost of serving, and the call center that causes dare not the outgoing call expert, and service effectiveness is had a greatly reduced quality.
5. the classification that releases news of voice can not increase minimizing, does not catch up with the more and more faster development trend of agricultural, commodities market information change.
6. though voice system has been set up with the internet and has been connected, peasant household can't utilize phone to receive and reply Email on the internet.
7. can not initiatively send information to the user of peasant household.Some disaster is that peasant household is ignorant in advance, and by the time disaster has taken place to come that Please ring for assistance again, belongs to afterwards to remedy, and can not prevent being loyal to possible trouble.If can in time send information to agricultural production hazard forecasting information spinner trend peasant household, just can avoid a lot of unnecessary economic losses for peasant household preferably.
8. the forecast analysis information that lacks a large amount of market for farm products prices only depends on the live information of price to judge the general trend of market development by peasant household oneself.
9. not too convenient to the operation of system database increase Agricultural Information.
10. searching number various places disunity, organized management of the system that has been not easy to and propaganda.
11. system's calamity is equipped with ability, there is potential safety hazard in the user profile resource.
12. from the trade management angle, abilities such as shortage and the exchange of upper management internal system, each service system are independent mutually not to form whole network, is unfavorable for moving unified management and sharing of information resource.
13. when system is installed in city-level, lack effective utilization for agricultural technology strength at county level.
Summary of the invention
The purpose of invention is to provide a kind of agricultural telephone voice service system, further improves the comprehensive service capability of system, for service unit provides better agricultural telephone information service instrument.
Technical scheme of the present invention is as follows:
Technical scheme of the present invention is as follows:
1. the main assembly of system
Agricultural telephone voice service system comprises: ivr server 1, telephone sound card 2, short message receiving-transmitting device 3, operator attendance microcomputer 4, system management microcomputer 5, the network switch 6, internal network call router 8, external network call router 9, telephone set 10, agricultural telephone voice service software 11, database server 12, upper management server 13.
Agricultural telephone voice service software 11 comprises ivr server end software, operator attendance end reference software.Ivr server end software comprises: call voice card driver 26, short message receiving-transmitting device driver 27, voice synthesis module 28, service and management main program 29, agricultural telephone voice service supervision subsystem 7.Service and management main program 29 is divided into service monitoring center, servo control centre, phonetic synthesis allocator, speech recognition component, management maintenance subsystem, voice service information database, basic speech file set again.
Operator attendance end reference software comprises functional modules such as information receiving and transmitting, peasant household's information show, supplementary inquiry (retrieval and inquisition, the inquiry of 114 searching numbers, agriculture specialist system reasoning nonproductive poll, internet information inquiry fast in the storehouse), search record, the connection agricultural experts consultation of doctors.
2. the physical connection of system
The network switch 6 is connected with ivr server 1, operator attendance microcomputer 4, keeper's microcomputer, networking telephone router respectively by netting twine 14, forms local area network (LAN).The network switch 6 has formed agricultural telephone voice service system and extraneous internet information passage also by on the broadband connection Internet.
On the PCI slot of the mainboard of ivr server 1 main frame, the sound card 2 of having a telephone installed; On the serial ports of the mainboard of ivr server 1 main frame, connect external short message receiving-transmitting device 3.
The outer line interface that telephone sound card 2 is used for information service is connected to the outside line interface of landline telephone public network (PSTN) by ordinary telephone line 15, realizes the access of public telephone signal.
The tape internal wiring module interface of telephone sound card 2 is connected on the interior lines operator attendance telephone set 10 with ordinary telephone line 15, is communicated with the information channel of public telephone and interior lines operator attendance telephone set 10.
The hard disk 18 of ivr server 1 main frame is not less than 36G, will be made into 3 subregions at least, and subregion is installed ivr server basic software and agricultural telephone voice service software 11.At driver 21, remote control software 22, the Internet access software 23 of equipment such as 30 li build-in services device operating systems 20 of C dish, network interface card, sound card, call voice card driver 26, the short message receiving-transmitting device driver 27 of agricultural telephone voice service software 11 to be installed also; Voice synthesis module 28, service and management main program 29, the agricultural telephone voice service supervision subsystem 7 of agricultural telephone voice service software are installed on 31 li on D dish, the data base management system 17 and the antivirus software 24 of ivr server basic software also will be installed, and also will leave sufficient space increases uses such as voice document for run duration; Drive 32 in the end, the key that the ivr server basic software is installed recover the data backup of software 25 and C dish 30, D dish 31.
3. agricultural telephone voice service software 11 general frames design
Agricultural telephone voice service software 11 is cores of this agricultural telephone voice service system, and the specific design scheme is as follows:
Whole system has been taked the technical scheme of fault decoupling zero, carries out Function Decomposition as far as possible, designs a plurality of subsystems with independent process, communicates co-ordination between each subsystem by message mechanism.According to the principle of top-down layering design, layering illustrates the technology that each functional unit is realized.
Whole agricultural telephone voice service software 11, according to the physical bond situation of computer equipment, design by ivr server end software, operator attendance end reference software two parts respectively.
Wherein ivr server end software is divided into call voice card driver 26, short message receiving-transmitting device driver 27, voice synthesis module 28, speech recognition component, service and management main program 29.
Service and management main program 29 is divided into service monitoring center, servo control centre, phonetic synthesis allocator, speech recognition component, management maintenance subsystem, voice service information database, basic speech file set.
The service monitoring center is individual independently program, is the main channel that user profile enters, and finishes the main task of system information service.Voice document on the dynamically synthetic assembly of the direct schedule voice card driver in service monitoring center, voice, speech recognition component, short message receiving-transmitting device driver 27, Voice Navigation script data table and the hard disk 18 forms an independently internal memory working region.
The service monitoring center communicates by internal memory message region and servo control centre.
Servo control centre also is an independently program, and its main task is to accept inside and outside message, watchdog timer, and the scheduling relative program is executed the task.Servo control centre communicates by internal memory message region and service monitoring center.By server memory dispatching management maintenance subsystem.By the operator attendance end reference software of internal lan scheduling on the inner operator attendance microcomputer 4 of local area network (LAN), (, also can directly dispatch) from this machine if operator attendance end reference software is installed on the ivr server.By the operator attendance end reference software (also claim outside operator attendance end reference software) of internet scheduling on local area network (LAN) outer remote operator attendance microcomputer 4.
Operator attendance end reference software comprises multinomial inquiry, consulting, service functions such as 114 searching number inquiries.Mainly be responsible for finishing, auxiliary common agricultural information service personnel or agricultural experts also can handle the work of artificial treatment such as peasant household's recording, virtual mail to changing the consulting activity of artificial peasant household over to.
The management maintenance subsystem is finished work such as the operational management, data maintenance of system.Wherein, when need carry out the batch phonetic synthesis to the Agricultural Information of upgrading, the management maintenance subsystem can trigger servo control centre and activate in batches synthetic task recognition allocator by to servo control centre feedback message, finishes the text message work of synthetic speech file in batches.After servo control centre accepts message, can dispatch in batches synthetic task recognition allocator, in batches synthetic task recognition allocator is according to the kind of task, can be chosen in the time period of requirement, call the dynamically synthetic assembly of voice and finish the phonetic synthesis task, prevent to take CPU and memory source simultaneously with service activity.
What the production early warning information pushed takes the initiative in offering a hand, and triggers the management maintenance subsystem by the system manager and notifies servo control centre.The service monitoring center is called by servo control centre.Finish specific mode (voice, note, voice or note), appointed information content, specify the information propelling movement of peasant household's object (phone, mobile phone group) to take the initiative in offering a hand by the service monitoring center.
Servo control centre starts external network service assembly, accepts the message from the internet, and the notice relative program carries out information processing.
The design that each function realizes is described respectively below again
4.IVR the design of each passive service functional module of server software
So-called passive service is meant that needing peasant household initiatively to pass through phone (voice or note) calls out the information service process that ivr server 1 forms.Owing to wait for the calling of peasant household after the system start-up passively, so we are called passive service.
4.1 the design of servo control centre workflow
(1) internal memory is called in by the serviced Surveillance center in servo control centre, carries out initial work, enters servo condition.
(2) monitor internal memory message, external network message and timer.
(3) receive message from the service monitoring center.Check message content, handle respectively.
(4) if tipster's work area mat system is called out by peasant household, just message content (peasant household's caller ID, peasant household's background information, this query procedure etc.) notify tipster's work area mat system, this moment, corresponding house phone 10 can be dialed by the sound card driver synchronously in the service monitoring center, and ring urges seat personnel to answer peasant household's phone.
(5) if the operator attendance subsystem is replied the message of peasant household's consulting, just message (information such as peasant household's telephone number, outer line cap, reply content text or searching number) is fed back to the service monitoring center.The voice document of corresponding searching number, perhaps play to the peasant household of corresponding outer line cap by the service monitoring center by the dynamically synthetic voice document of text.
(6) if upload service information, promptly the service monitoring center will be reported and submitted long-range upper management system to information on services.Then dispatch external network service assembly, the upper management system to appointment sends service information by the internet.
(7) if timer or system manager require to manually boot the download of information program.Servo control centre downloads with regard to log-on message, by internet download message resource or and ROMPaq.If checking has the ROMPaq bag, start the software automatic updating program, carry out the related software upgrading, handle the information resources of downloading then.Comprise inspection, processing, issue, warehouse-in.At the in batches synthetic task recognition allocator of scheduling, the prior batch that carries out voice document for information resources is synthetic then.
(8) if timer or system manager require to manually boot the data backup program.Then the data dispatching stand-by program carries out data backup according to prior designated parameters.If the system manager requires to manually boot data recovery procedures, just dispatch recovery routine and carry out the data recovery.
(9) if timer or system manager require to manually boot the information uploading program.Then log-on message is uploaded program, and the data that upload are carried out validity check, and the form information of setting according to management parameters of carrying out derives, encrypts, packs, and sends in long-range higher level's the network system by the internet then.
4.2 the design of service monitoring central task flow process
Call the sound card driver by the sound card interface module, realize that monitoring peasant household incoming call (detection ring), peasant household's button, off-hook, on-hook, caller identification, peasant household's recording, administrative staff's recording, facsimile machine identification, the transmitting-receiving of faxing, peasant household's voice reception, interior lines switching, telephone monitoring, expert consultation (Three-Way Calling), phone outgoing call, mobile phone (Personal Handyphone System) identification, note receive functions such as answer.
In conjunction with Personal Handyphone System number code table (the several leading bit data table of telephone number), set up recognition rule according to the former position of telephone number and number length, discern mobile phone, Personal Handyphone System and common base.For example: 11 of number length less thaies for not with the base or the Personal Handyphone System of area code, what " 1 " started 11 of number lengths is mobile phone, the base or the Personal Handyphone System for the band area code of 11 of number lengths of " 0 " beginning, the several leading position of telephone number in the numbering head field of number code table, can find for Personal Handyphone System otherwise be base.Common base of signal distinguishing and facsimile machine according to the facsimile machine passback.Information inquiry, information issue, Information Push Service according to different phone types initiatively provides peasant household to select voice, fax or note realize the polymorphic service (utilizing different information formations to serve) of voice, fax and note.
By sound identification module, realize the identification of peasant household's voice vocabulary, insert step by step by the corresponding with service flow process then.
Call short message receiving-transmitting device driver 27 by the short message receiving-transmitting device interface module, drive short message receiving-transmitting device 3, to the information that the mobile phone (perhaps Personal Handyphone System) of peasant household sends note, peasant household's mobile phone of obtaining to have the mobile network to return is received short message state, perhaps receive the note that peasant household or administrative staff send, obtain peasant household's handset switch machine state.
By the reasoning enquiry module, realize Voice Navigation inquiry (button+Voice Navigation, the Voice Navigation of voice valency), searching number inquiry, directly outgoing call expert phone, the long-range expert of outgoing call attend a banquet, automation services such as help information prompting, and change the interior lines operator attendance, guiding peasant household releases news, receives services such as peasant household's message.The reasoning enquiry module can also be finished the analog telephone inquiry, realizes the system service test of no expense.
By the dynamic synthesis module of voice, text message is dynamically synthesized voice messaging send to peasant household.By the operator attendance monitoring module, can keep in touch with operator attendance end service software at any time, finish expert consultation, reply peasant household's problem, preserve the consulting message registration.
By the control desk display module, the information service situation of supervisory control system at any time.
By higher level's communication module, in time report and submit service log to the higher level.
4.3 realize the design of information service workflow
Comprise that navigation enquiry (voice are inquired about Voice Navigation button navigation enquiry, voice), retrieval number directly look into, utilize facsimile machine to send Query Result, virtual electronic mail transmission/reception, information issue to peasant household.
(1) after the system start-up, the auto-initiation environment starts service.When peasant household dialed service hotline, system can obtain the information of outside line ring, detected peasant household's telephone number immediately, whether checked mobile phone or Personal Handyphone System, the facsimile machine type of expecting someone's call, historical message registration of inquiry peasant household and zone, industrial characteristic.
(2) while playing welcome announcement, according to the RM that system parameters is set, identification button or identification voice (following elder generation is narrated by " identification button ").
(3) check Voice Mailbox, carry out mail action, enter mail reception or answer, safeguard operation such as mail if having new mail or peasant household's button requirement to enter mailbox.
(4) there is not new mail or by other services key:
(5) peasant household's button input retrieval number (searching number is designed to isometric, can make judgement easily according to searching number figure place parameter) according to the searching number searching database, finds answer immediately, and the information of carrying out is play.If there is not file, carry out the dynamically synthetic broadcast then of voice internal memory.If can not find the answer that changes the number correspondence, play helping prompt information, continue to monitor peasant household's operation.
(6) peasant household's button requires navigation.Carry out the concrete steps of voice self-navigation inquiry work.
(7) peasant household's button requires to pass through expert consulting., just judge expert's classification according to expert's virtual-number, the online situation of search operator attendance expert is if having the operator attendance expert just the expert of commentaries on classics operator attendance on duty.Otherwise the true telephone number of (outside line expert consulting function is open-minded) search expert finds the outside line passage that is connected to the networking telephone according to parameter setting, dials outside line expert phone by networking telephone outside line, connects to peasant household.If expert's number unobtainable can continue to look for next similar expert, if all connect obstructed prompting peasant household's use self-navigation inquiry or message.
(8) if peasant household selected to release news, issue indication, after peasant household has pressed record button (beginning recording as regulation " * " key) on request, begin recording, and monitoring peasant household button, when peasant household has pressed end record button (finishing recording as regulation " # ") on request,, be saved on the hard disk 18 under the parameter designated directory by recording file then the recorded message in the internal memory.The recording file title can prevent repetition by subscriber phone and record length federated name.Simultaneously peasant household's phone, supply and demand classification, information category, issuing time, recording file title, treatment state (giving tacit consent to pending) are saved in the tables of data that releases news.
(9) if other messages have been selected by peasant household, the indication of leaving a message receives and preserves recording file.
(10) peasant household's button requires to obtain the operator attendance service.System connects operator attendance by servo control centre, and according to the set information of attending a banquet, attend a banquet in decision connection interior lines or outside line is attended a banquet or outside line expert phone.Connect back service monitoring center monitoring manual service process, beam back information such as synthetic, playback latter peasant household on-hook up to operator attendance, just preserve search record.
(11) after service finishes each time, check whether on-hook of peasant household,, continue the play cuing language, welcome peasant household to carry out other operations if there is not on-hook.
(12) in (5) in (10), every play to peasant household's information of carrying out before, all will be according to peasant household's phone type, whether decision accepts the mode of Query Result to peasant household's prompting.The subscriber phone type parameter is checked, is facsimile machine, points out the answer of whether receiving faxes; Be mobile phone (Personal Handyphone System), whether prompting receives note answer (under the prerequisite that default need be pointed out); Be normal telephone, the answer of speech form directly is provided.
(13) after user's on-hook, will carry out message registration, and upload service records long-range upper management system.
It more than is the design that system carries out the workflow of information service.Regard to the service process that realizes more complicated down, illustrate that the step of the concrete exploitation that realizes function is as follows:
4.3.1 realize the concrete steps of voice to the self-navigation inquiry of button
(1) adopt the stub-like structure to represent the navigation enquiry rule, set up navigation enquiry rule set tables of data, the main field of form is: branch node of every recorded and stored, therefrom find a record of subordinate's branch node correspondence.
(2) according to peasant household's button or voice layering, by the guiding of play cuing language, peasant household continues button or answers a question, and is leaf node up to finding final result.
(3) according to the file name field of final result record,, then call corresponding voice document, otherwise carry out dynamically synthesizing, synthetic voice are sent to the user according to the content of answer field if comprise the voice document title.
(4) prompting peasant household continues inquiry or on-hook.
4.3.2 realize the concrete steps of voice to Voice Navigation
The speech recognition navigation is the meaning of one's words by the call voice of identification peasant household answer, guides the technology of peasant household's Query Information.If system manager's setup parameter is served the Voice Navigation mode for using voice, will carry out the job step of identification voice.
Set up and optimize agriculture proprietary term speech recognition library, set up for phone information service speech recognition navigation hierarchical system template, selection that phone information service speech recognition navigation hierarchical system template maintenance tool, speech recognition and peasant household's button identification is provided and automatically switch in conjunction with control and according to the characteristics of navigation level by parameter and peasant household's wish, realize that comprehensive utilization peasant household's speech recognition and peasant household's button recognition technology improve system and peasant household's interactive efficiency.The scheme of specific implementation is as follows:
(1) agriculture common words tables of data is set up in design in advance.This is to solve the important method that agriculture lexical synonym is many, be used for problem lack of standardization.The main field of tables of data comprises: word is called out by peasant household---deposit the vocabulary that peasant household may answer, for example pachyrhizus, sweet potato, Ipomoea batatas sweet potato; Descriptor---with the sole criterion vocabulary of peasant household's calling word synonym, for example Ipomoea batatas; The descriptor classification---deposit the classification of descriptor, for example the crop title.
(2) the agriculture common words maintenance interface of exploitation can agriculture common words tables of data manage the system management able one, the vocabulary of deposit in, revise, needed peasant household answering when deleting interactive navigation.
(3) set up speech recognition signal language contrasting data table in advance.The main field of this tables of data comprises: the descriptor classification---deposit the item name of descriptor, for example the crop title; Descriptor classification signal language---deposit the signal language consistent with the descriptor classification, for example may I ask you and will inquire about what crop?---navigation hint language voice document title.
(4) exploitation phone information service speech recognition navigation hierarchical system maintenance interface is set up for phone information service speech recognition navigation hierarchical system template.The system management able one can be managed speech recognition signal language contrasting data table, realize depositing in, revise, the needed navigation hint language that sends to peasant household when deleting interactive navigation.And can call speech recognition component, relevant vocabulary is carried out analyzing and processing in advance, for scene identification is got ready in advance.
(5) switch parameter that uses speech identifying function is set, if peasant household speaks near mandarin, can manages the able one by suggesting system for wearing, select to use this function, the speech identifying function switch is true, otherwise uses common button interactive mode.
(6) exploitation speech recognition interactive services module.The speech identifying function switch is a true time, enters this module.Idiographic flow is as follows:
1. in system's navigation procedure, each level all can have a descriptor classification, descriptor classification according to present navigation level correspondence retrieves the navigation hint language from navigation hint language tables of data, synthetic speech file or call in advance synthetic voice document and send to peasant household calls the information that speech recognition tools is monitored peasant household's telephony port then;
2. after receiving the voice messaging of peasant household, call the recognition function of speech recognition tools, return recognition result (keyword) in conjunction with the lexical scoping in the lexicon.
3. according to the keyword of identification, determine next step keyword classification, and then change 1. continuation navigation over to, up to the bottom that finds navigation.
4. the information that obtains according to navigation finds the information that issue peasant household---problem and answer thereof from the system service information data table.
5. peasant household is needed information synthetic speech file or selects corresponding voice document to send to peasant household, this serves end.
4.3.3 realize the concrete steps of voice and note intersection service
Voice and note are intersected service for having the peasant household of mobile phone or Personal Handyphone System, and the convenience that obtains short message service information is provided.Specific implementation is as follows:
(1) identification starts short message service: receive the caller ID of peasant household's mobile phone or Personal Handyphone System when system after, whether according to the length of number and numbering head and identification is mobile phone (11 of mobile phones, with " 1 " beginning) according to numbering head identification Personal Handyphone System (860* for example, shift to an earlier date local Personal Handy-phone System number head as the parameter input system), for adding note, the peasant household that confirms as mobile phone or Personal Handyphone System starts sign;
(2), increase the signal language of " if you need with the form reception Query Result of note please by certain key " for having peasant household that note starts sign when answer a question;
(3) if corresponding key has been pressed by peasant household, system is dealt into Query Result on the mobile phone with written form.If 70 characters be longer than in literal, system should split transmission.
(4) if after peasant household dials service hotline with mobile phone or Personal Handyphone System, imported searching number, also can carry out (2), the Query Result of note form is provided for peasant household.
(5) if after peasant household dials service hotline with mobile phone or Personal Handyphone System, imported added before the searching number make an appointment ask for note mark button (as 1#), the Query Result of note form also can directly be provided for peasant household.
Receive the concrete steps of reply email 4.3.4 realize phone
Support peasant household to utilize " Email " of phone reception and reply voice document form.
Utilize peasant household's telephone number add area code as the unique address of peasant household's e-mail, utilize caller identification obtain peasant household telephone number, the classification of utilizing button navigation by recognition or speech recognition navigation to obtain peasant household to send mail, utilize telephonograph to obtain the Mail Contents of peasant household, realize the issue of peasant household's mail by the internet.Resolving external mail acquisition Word message, the inner mail wherein of issuing peasant household according to hypertext language standards such as HTML and XML directly obtains literal or telephonograph file, utilizes speech synthesis technique that the mail literal is dynamically synthesized the telephonograph mail, utilizes peasant household's phone to play realization telephonograph mail synthetic or that dynamically synthesize, utilize button or Voice Navigation to help peasant household to safeguard virtual mailbox, realization virtual electronic mail box function.The concrete scheme that realizes is as follows:
(1) with the telephone number (landline telephone adds area code, mobile phone and directly uses phone number) of peasant household, as the address code of the E-mail address of peasant household, shape is as 03162193152@FWEB.CN.It has uniqueness characteristic, can use in China, and can not repeat.
(2) exploitation peasant household phone receives the module of mail, and idiographic flow is as follows:
1. after the user puts through the telephone service number of service hotline, the telephone number of recording user (landline telephone adds area code);
2. whether system has new mail according to subscriber directory number retrieval mailbox message database, if new mail is arranged, the prompting user listens to by certain phone switch;
If 3. the user by this listen to key, system by new to the order of broadcasting earlier, the information such as mail word content, source of email mailbox and classification thereof that go out this user from the mailbox message database retrieval are put into host memory, call that the TTS Software tool will extract the signal language of mail and this literal synthesizes phonetic Chinese character, play to this user, simultaneously the monitoring users button;
Just do not listen to the user by the button that continues next mail if 4. finish, play next Mail Contents.
If 5. finish or listen to other button, whether the prompting user replys this mail.If the user replys this mail and enters the mail recovery process.
(3) module of exploitation voice mail answer, idiographic flow is as follows:
1. the system prompt user by the telephone set key begin the recording, by certain bond Shu Luyin;
2. finish recording after listening to end key, save as voice document, write the relevant information (box name of former mail, former mail classes, replied mail time, replied mail people's phone, box name, mail voice document title etc.) of replied mail
If 3. former mail classes is " voice ", then be saved in the mailbox message database, the new mail that is labeled as the other side is waited to listen to.The prompting user has replied this mail.
If 4. former mail classes is " network ", the prompting user has replied this mail earlier.The former sender's of this mail of acquisition network email address starts " network " mail and beams back the resurgent journey as addressee's addresses of items of mail from the mailbox message database then, and mail is sent.
(4) module of exploitation network mail answer, idiographic flow is as follows:
1. connect mail server, call the mail sending assembly, according to addressee's addresses of items of mail, to the content of this address transmission message body, the recording file of peasant household sends in the lump as annex.
2. the content of text should illustrate clear: to be an envelope send to your Email by phone for this, and sender's telephone number is: xxxxxxxx, the recording file during details are seen Appendix.Date of shipping: xxxx xx month xx day.
(5) exploitation network mail receiver module, idiographic flow is as follows:
1. according to peasant household's telephone number, the e-mail address of registered standard, for example 03162193153@fweb.cn on the mail server of system operator
2. as the people give from network send mail the network electronic email address of peasant household after, just deposited this mail in the database of the mail server of system operator.
3. develop a mail search crossover tool, regularly start every day by native system.The work of mail search crossover tool is: the database of the mail server of active searching system operator, find new mail after, retrieve out and put into internal memory; Hypertext information is wherein handled, extracted plain text information; Its synthetic speech file is stored under hard disk 18 particular category of ivr server 1.If the annex of audio file is arranged, also be stored under hard disk 18 particular category of ivr server 1.Carry out registration and preservation and record the mailbox message database, for future reference.
(5) flow process of system's active transmission mail in peasant household's mailbox is as follows:
1. when the operator attendance attendant can not answer the problem of peasant household at that time, the attendant can be with the answer of finding afterwards, is put into " E-mail address " lining of peasant household as Email, for peasant household's inquiry.
2. when peasant household by phone issue agricultural product supply-demand information, system can be according to the classification and the supply and demand classification of peasant household's agricultural product of preserving in the supply-demand information database, initiatively searches for pairing in the tables of data of the supply-demand information of system downloads.For example, peasant household need sell cucumber, can search for the information of buying cucumber, for this peasant household puts into mail box database, listens to for it.
4.3.5 the concrete steps of the information of realization issuing service
Support that peasant household can issue agricultural product and agriculture goods and materials supply-demand information by phone.
(1) sets up the management data list that releases news.Comprise field names such as supply and demand classification, information category, issuing time, issue phone, recording file title, treatment state, recoil state
(2) acquisition module that releases news
Be embedded in the service monitoring intracardiacly, carry out aforementioned recording, recording step.
(3) administration module that releases news.For providing, the system manager manages the function that releases news.Open the management data list that releases news, the exploitation query function, can select to show the record that releases news of different situations such as " to be released ", " issuing ", " replying ", " not replying " according to time period, telephone number, supply and demand classification, the information category of issuing time.Can realize one by one the recorded message of " to be released " being listened to audit by playing the recording file of appointment.Can one by one or in batches the record of " to be released " be issued; Can back up the record of issuing of section sometime, delete.Can select certain class peasant household to carry out the answer of information unpaired message according to information category and supply and demand classification.
The design of functional module 5.IVR server software is respectively taken the initiative in offering a hand
What is called is taken the initiative in offering a hand, and be meant that not needing peasant household initiatively to pass through phone (voice or note) calls out ivr server 1, but system gets in touch the information service process that peasant household forms on one's own initiative.Here mainly be the Push Service of voice and note.By the Information Push Service subprogram, can edit, preserve agricultural production early warning information, synthetic speech file, interpolation, selective reception peasant household phone, mobile phone, determine to push the period, dial number of times etc.Decision transmission information monitors process of transmitting, preserves, watches the propelling movement daily record.For the fixed telephone subscriber select mode voice call automatically, for mobile phone and Personal Handyphone System user, can select note or liaison mode, the information of carrying out pushes.By virtual e-mail hypervisor, can send voice mail, cleaning voice mail to a certain or batch peasant household, check peasant household's reception condition.
5.1 realize initiatively pushing the step of production early warning information to telephone subscriber's automatic trunking transmitting
When running into emergency such as the condition of a disaster when agricultural production, system user (agricultural sector) can pass through this function, initiatively to phone peasant household issue agricultural production early warning information, can certainly send daily valuable information such as production suggestion.The scheme that this function realizes is as follows:
(1) create a mass-sending telephone book data table, deposit telephone subscriber's telephone number and relevant information thereof, as: telephone number, peasant household's name, business scope classification push successful mark etc.
(2) telephone number typing module: for the system manager provides, the typing one by one of peasant household's phone, by the typing in batches of number section, function such as from message registration, import.
(3) set up a mass-sending content-data table, deposit the content and the relevant information thereof of phone mass-sending: mass-sending message header, the mass-sending information content, mass-sending zero-time, concluding time, writer, Approved by, settling time, range of transmission, propelling movement success mark, send number of times (when connecing obstructed phone, again the number of times of dialing, relevant with the importance of thing).
(4) phone pushes content-defined module: for the system manager provides, can typing, stickup, modification, the preservation content that will push by phone, and the synthetic or artificial recording of the lang sound of going forward side by side forms file and is saved in both allocations.
(5) automatic trunking transmitting pushes module: the mass-sending task that searches automatically according to system, perhaps system manager's manual command gets on pushing peasant household's phone that content sends to specified scope one by one.Module will be opened mass-sending telephone book data table, circulating, each meets the telephone number of range of transmission, outer calling function by telephone sound card 2, put through peasant household's phone one by one, if monitor connection, just play the voice document of appointment, this peasant household is labeled as receives then, if can not connect, just this peasant household is labeled as access failure.If the transmission number of times of this content is greater than 1, after circulation finishes, also to dial again according to the requirement of number of times peasant household to access failure.
Push the step of production early warning information 5.2 realize the note automatic trunking transmitting
When running into emergencies such as the condition of a disaster when agricultural production, system user (agricultural sector) can pass through this function, initiatively, can certainly send daily valuable information such as production suggestion to peasant household's issue agricultural production early warning information that mobile phone or Personal Handyphone System are arranged.Specific implementation is as follows:
(1) create a bulk SMS book tables of data, deposit mobile phone (Personal Handyphone System) number and the relevant information thereof of mobile phone (Personal Handyphone System) peasant household, as: number, peasant household's name, business scope classification push successful mark etc.
(2) number typing module: for the system manager provides, peasant household's typing one by one, by the typing in batches of number section, function such as from message registration, import.
(3) set up a mass-sending content-data table, deposit the content and the relevant information thereof of mass-sending: mass-sending message header, the mass-sending information content, mass-sending zero-time, concluding time, writer, Approved by, settling time, range of transmission, propelling movement success mark, send number of times.The mass-sending content-data table that can directly use call voice information to push.
(4) note pushes content-defined module: for the system manager provides, can typing, stickup, modification, the preservation content that will push by note, and can push a shared module with call voice information.
(5) automatic trunking transmitting pushes module: the mass-sending task that searches automatically according to system, perhaps system manager's manual command gets on pushing peasant household's mobile phone (Personal Handyphone System) that content sends to specified scope one by one.Module will be opened bulk SMS mobile phone (Personal Handyphone System) numbering directory tables of data, circulates that each meets the number of range of transmission, by the note sending function of " note cat ", sends one by one, receives to record in the successful tag field of propelling movement after sending successful information.
(6) show statistics to sending the result, sum up the transmission situation for the staff.
6. operator attendance end service software function realizes design
Operator attendance end service software is the operating platform of manual service, and it cooperates the service function of the system of finishing with server software.The service function of operator attendance end service software can be divided three classes: one: auxiliary seat personnel query function; Its two: auxiliary seat personnel consulting; Its three: the outgoing call agricultural experts.These functions the present invention design is among same subsystem.
Show peasant household's incoming information and query note information, write down and playback, provide the knowledge search service for generic services personnel or agricultural experts for expert consulting: retrieval, storehouse internal information are browsed fast in the storehouse in, consulting, query and search number are assisted in the auxiliary consulting of agriculture specialist system, internet information, switch through the phone of external experts, connect more than one agricultural experts and hold a consultation.
6.1 realize the step of auxiliary seat personnel query function
1) when the operator attendance service was called out by peasant household, the server end service software will communicate with operator attendance end service software, thereby activated the service of operator attendance end service software.
2) after operator attendance end service software is received the calling of server end service software, receive for information about.The outstanding incoming telephone signal that dynamically shows on the microcomputer of attending a banquet is in conjunction with causing the phone ringing of attending a banquet, cause attendant's the attention of attending a banquet.Show peasant household's caller ID, the time started of inquiry and query contents (title).
3) attend a banquet after the attendant connects peasant household's phone, by with communication, can operate operator attendance end service software, according to the needs of peasant household, is the database of voice inquirement system of peasant household on operation interface directly.Chain connected speech database when the design of operator attendance end service software started, and taked following querying method:
4) inquire about by the taxonomical hierarchy of content: according to the hierarchical structure of speech database field formation, at operation interface structure " inforamtion tree ", operating personnel are according to the logical division level of problem, just can find the title and the answer of problem easily, then Query Result be informed the user or play corresponding voice document.If this answer has searching number, show simultaneously, be convenient to the attendant and offer peasant household.
5) according to keyword inquire about: the designing requirement attendant extracts one or more key vocabularies according to the problem that peasant household proposes.INTERFACE DESIGN keyword input text frame, the prompting attendant can import keyword.Between a plurality of vocabulary with ", ", ", " or space-separated.Operator attendance end service software obtains the attendant and imports after the keyword, is that condition is searched in speech database with the keyword.In the problem header field or in the answer field, comprise keyword, all will retrieve out.List title earlier, the attendant chooses the back to show corresponding answer and retrieval number.The attendant can contrast screen and inform peasant household's Query Result, also can select to play corresponding voice document to peasant household.When a plurality of voice document is arranged, play successively automatically, and play corresponding retrieval number.
6.2 realize the step of auxiliary seat personnel consulting
The department that is responsible for agricultural has a plurality of, for example bureau of agriculture, bureau of animal husbandry, forestry bureau etc., a department inside also has a plurality of specialties, for example plant protection, clay fertilizer, seed, cultivation, fruit tree, grow seedlings, breed, animal doctor etc.Agricultural experts often only are familiar with a specialty, and therefore being responsible for sitting an expert that attends a banquet of service in the call center can only be the minority expert of minority specialty, utilizes agriculture specialist system can remedy expert's on duty knowledge deficiency preferably.When peasant household changeed operator attendance service call artificial (general attendant or expert), the attendant can utilize the agriculture specialist system indirect labor to attend a banquet to carry out counseling services.The method that realizes is:
(1) in the server at main system place or utilize in the www server that network can connect, agriculture specialist system is installed.
(2) in the operator attendance subsystem of agricultural telephone voice service system, make the interface routine that calls agriculture specialist system, by ICP/IP protocol and transmission query argument mode.
(3) interface routine will be finished the searching keyword remittance that receives operator attendance operating personnel input.And keyword sent in the agriculture specialist system go.Keyword will comprise peasant household information inquiring unit (crop species or animal species) at least, all right input manager link, feature etc.
(4) agriculture specialist system begins to carry out reasoning according to keyword, and as required, some problems of demand operating personnel.
(5) operating personnel ask peasant household according to these problems commentaries on classics.
(6) operating personnel make reflection to the information input expert system of peasant household's answer by expert system, and mutual so repeatedly, formation and peasant household are around engaging in a small talk that problem is gone and found out what's going on;
Know that expert system infers conclusion.Operating personnel dynamically synthesize audio files to conclusion oral account or shearing literal, reply peasant household.If non-legible information such as picture are arranged in the conclusion, operating personnel can contrast screen, are that peasant household is described by phone.
6.3 realize the step of outgoing call agricultural experts function
When peasant household requires to look for appoint the experts and this expert is not on duty at the scene, perhaps certain problem looks for certain optimum and expert also not under at the scene the situation, need utilize operator attendance end service software outgoing call agricultural experts.When being above expert of same peasant household outgoing call, just constitute the expert consultation function.Support that a plurality of experts are that the problem of a peasant household is carried out the phone consultation of doctors.
And, then can be arranged to long-range expert and attend a banquet the agriculture field expert of different departments different location.This function can be arranged arbitrarily expert at a distance, by the consulting of this function reception peasant household, and can not produce long-distance or city telephone rate usefulness, and the situation of service is put down in writing by this function.Specific implementation is as follows:
(1) selects 1 networking telephone router-A,, install broadband, power supply, carry out relevant parameter setting according to its specification.
(2) with one section telephone wire 15 (band RJ11 interface), with an outer line interface of the sound card of voice answer-back server, the RJ11 interface with the telephone set 10 of this networking telephone router couples together.
(3) distant place office that is having the expert to attend a banquet, step with reference to (1), for the expert installs 1 networking telephone router B identical with A in addition, for the circuit of B is provided with intercommunication phone number C, just formed the path of being attended a banquet to distant place expert by the voice answer-back server, no matter how far the physical distance of this expert and voice answer-back server has.
(4) original expert's number argument tables of data in agricultural telephone voice service system.Have the field of preserving expert's telephone number in tables of data, telephone number C is set to this distant place expert's telephone number, deposits this tables of data in.
(5) in the module of system maintenance parameter setting, be that each interior lines passage increases by 1 new B parameter (M), i.e. the classification of each interior lines passage, classification is divided into " common interior lines " and " VOIP outside line " two classes.The classification of the interior lines channel B (m) of above-mentioned distant place expert's correspondence is set to VOIP outside line class, and non-distant place expert is set to common interior lines class.
(6) the module realization that the interior lines expert attends a banquet is switched through in modification: when needs are attended a banquet the expert for peasant household carries down, according to the priority parameters that is provided with, check that each passage of interior lines and VOIP outside line class passage take situation, if certain passage does not take, after checking that this passage is VOIP outside line classification, transfer to corresponding intercommunication phone number, connect back peasant household and can talk with the expert.Simultaneously the information of peasant household is delivered on the employed computer that is connecting the broadband of long-range expert by TCP/IP.
(7) if agricultural experts not on VOIP equipment and computer next door, the interface of operator attendance end service software can helping service personnel selection class " expert of flowing ", makes system directly transfer expert's mobile phone or base.Each domain expert's data to be set: name, career field, telephone number, virtual expert's number etc. in the systems management data storehouse.When the expert is flowed in outgoing call when needing, the attendant selects career field, determines after the outgoing call switching, operator attendance end service software record is according to such professional list of expert and telephone number in the management database, direct announcement server end software-driven speech ciphering equipment, dial this expert's phone by common outside line passage, and realize outgoing call agricultural experts' follow-up work by server software.
7.IVR the design of the system management function of server software
The management maintenance subsystem comprises multiple functional instrument, finishes each management function of ivr server end software.Aspect data maintenance: by agrotechnical maintenance of information program, can realize the typing one by one of information such as static relatively agricultural technology, economy, law or importing in batches, generate automatically when particularly having realized searching number simultaneously.Can realize from downloading agricultural information resources on the internet automatically or manually by the download of information program.Handle subprogram by market conditions, can be combined into text message to the pricing information of each each agricultural product of market of user's care of downloading every day for peasant household's inquiry.By the supply-demand information management tool, realized to the Ministry of Agriculture that downloaded " station is logical " supply-demand information and other on the internet supply-demand information carry out processed, being combined into can be to the text message of peasant household's issue.By market parameter maintenance instrument, can be system's additions and deletions, the market of farm produce that changes system's issue and the kind of agricultural product easily.By the market information import tool, can import the market information of locality in batches or be entered in the system one by one and go.By navigation knowledge base maintenance program, can adjust level, flow process and the signal language of Voice Navigation at any time, easily.By system information backup recovery routine, can be automatic or the data (information resources and management information etc.) of manual standby system, the manual data of recovery system.By the message and the management tool that releases news, can handle the message of peasant household, can also check that peasant household passes through the information such as agricultural product distribution of phone or mobile phone issue, in time is published to the internet and gets on.
Aspect operational management: can module be set by the service operation parameter, time period, the time period of batch phonetic synthesis, modification service hotline salutatory, the corresponding relation of revising database location, modification operator attendance expert's classification and interior lines, editor that Voice Navigation mode (button or speech recognition), operator attendance watch time section, download message are set safeguard outside line expert's classification, telephone number, whether provide note or the answer etc. of faxing.By the service operation parameter module is set, calls phonetic synthesis dictionary maintenance program, can compose a poem to a given tune of ci, change maintenances such as speech, phonetic notation to the special-purpose dictionary of phonetic synthesis, and parameters such as men and women's sound of phonetic synthesis, synthetic word speed can be set.By the service operation parameter module is set, calls speech recognition dictionary maintenance program, can compose a poem to a given tune of ci, change the maintenance of speech the special-purpose dictionary of speech recognition.By the ruuning situation statistical analysis program, can be to the service daily record data, carry out statistic of classification by period, zone, query contents, telephone class etc., the summary information or the inventory of statistics number, duration, telephone expenses etc. are realized drawing analysis, reporting printing, file output.By the information uploading program, realize the information resources of automatic or manual local update, according to the derivation of the form of higher level request with upload, support XML, EXCEL and plain text, and can select encryption, the compression of output file.By the telephone line testing tool, can check UNICOM's situation of each outside line, interior lines, for line upkeep is offered help.
7.1 realize the step that the Agricultural Information batch data imports
If the agricultural technology information that increases has many just to need to import in batches.
The structure of appropriate design and authority data file, check the data legitimacy, retrieval number section be set and number resource takies mark, realize that information data imports in batches and establishment retrieval number automatically;
The technical scheme that realizes is as follows:
(1) making satisfactory information data file, be generally EXCEL, also can be XML, TXT.Every row is deposited 1 complete information, but searching number is empty.
(2) ask the system manager to select the file that will import, discern its classification, open this document
(3) form of inspection data file: check whether main information such as file size, gauge outfit form, each classification of going, title, answer are complete, if not entirely to the problematic row labels of advancing, prompting administrative staff make amendment.
(4) check that document format data is qualified after, read in 1 information line by line, write corresponding database then.
(5) the automatic generation of searching number, can write an information in (4) increases a searching number, also can add searching number one by one for the information that does not have searching number behind warehouse-in.
Uniqueness according to three promise searching numbers: the one, division section, system only increase searching number in the scope that number the section parameter is given; The 2nd, orderly growth, incremental manner produces new digit by carrying out one by one for the basis according to retrieval number maximum in the existing retrieval number; The 3rd, check with regard to will skipping of having in the number.
When the importing result is identified, the maximum searching number of harsh one-tenth is taken mark as number resource preserve, provide reference for increasing the retrieval number next time.
Unify the step of automatic editing searching number 7.2 realize province ground county
Numbering directory has been write searching number in (or claiming the inquiry guide), if a plurality of systems applying unit is printed jointly, will increase printing and reduce cost, but need unified retrieval number.This programme can be unified the automatic editing searching number in a city or a county inside the province.The concrete grammar of realizing is as follows:
Searching number is set between 5 to 10.
By province of the highest department or city, be department of subordinate unified distribution section; 1 consecutive number section is distributed to a department of subordinate, for example 120000-129999 is distributed to the A city, 123000-123999 is distributed to the A1 county in A city etc.Notice that higher level department also will reserve one number section, is used for adding higher level's information releasing.It is standby that total number also will be reserved part section.
In the management system of the highest department, preserve number section inventory that distributes, and be handed down to department of subordinate.
In the service system of department of subordinate in the parameter of system maintenance increase segment management parameter: initial number, stop number, the current maximum number that has used.
In the newly-increased module of the data of importing or data maintenance in batches, add code, be foundation with the above-mentioned parameter, carry out the interpolation of searching number.
7.3 realize safeguarding the release news step of classification of voice
The voice of the having fixed project that releases news is not easy to the information that peasant household issues new classification, can not adapt to the quick variation in market.Improve the convenience that voice release news by the following method:
The foundation project data table that releases news.Main field is designed to: the classification that releases news, retrieval number, modification mark, usage flag.
Develop a maintenance interface, offer the operation of system maintenance personnel modification, deletion and the increase of appointment classification numbering.
The classification that may release news peasant household is entered in this tables of data.
When peasant household released news, according to the retrieval number that peasant household imports from telephone key-press, the project name that releases news that inquiry is corresponding was used to write down the classification that peasant household releases news.
7.4 realize step with the intercommunication of three grades of data library informations of upper management system information networking
Information is not linked up and will be become information island.Agricultural telephone voice service software will be realized the information networking with higher level's department management system, perhaps carries out information networking with the service system of department of subordinate.Adopt ICP/IP protocol, on the upper management server 13 that fixed ip address is arranged or other webserver, obtain the dynamic IP addressing of ivr server 1, realize the current intelligence of ivr server 1 information service of upper management server 13 remote monitoring subordinates.The technical scheme that realizes is as follows:
By the supreme officer department in the networking scope, specify a fixed ip address, it is exactly the fixed ip address of upper management server 13 usually, as public contact IP address.If upper management server 13 does not have fixed ip address, then specify a webserver to replace upper management server 13 to store the function of dynamic IP with fixed ip address.
On the webserver as public contact IP address, IP is installed resolves software, the unit's of foundation dynamic IP information data table in the database of the webserver, main field comprises: information networking organization, information networking unit's code, IP address, IP address properties (dynamic or fixing), dynamic IP hour of log-on.And with title, code, the IP address properties of each information networking unit, the unit's of being saved in dynamic IP information data table if this unit uses is fixing IP, just writes the IP address simultaneously.If this unit uses not fixedly IP, after waiting for dynamic IP addressing is write.
On upper management server 13, the structure information storage in design, installation agricultural telephone voice service supervision subsystem 7 and service information data storehouse thereof, the information service ruuning situation of realization upper management server 13 remote monitoring ivr servers 1.
After the servo control centre of the agricultural telephone voice service software 11 on the ivr server 1 or agricultural telephone voice service supervision subsystem 7 start, at first to arrive on the webserver of public contact IP address and register.Promptly the dynamic IP addressing of oneself is submitted to together with the unit code and given public contact IP the webserver of address, in the unit's of being saved in dynamic IP information data table.
Sometimes servo control centre needs initiatively to get in touch with upper management server 13.If upper management server 13 has fixed IP addresses, can directly visit.If upper management server 13 does not have fixed IP addresses, visit the webserver of public contact IP address earlier, obtain the IP address of this department system.If fixed ip address can directly utilize this IP address to visit the system of this department.If dynamic IP addressing, the IP of the webserver of public contact IP address resolves software, just the IP address according to service system, dynamically is connected with the IP address of the system of called department.Thereby realize the communication of two systems.If upper management server 13 is initiatively got in touch ivr server 1, ivr server 1 does not have fixed ip address again, can take said method to realize the contact of two systems yet.
The management information communication module communicates by TCP/IP and agricultural telephone voice service supervision subsystem 7, is divided into and uploads, downloads;
Upload: the transmission information that makes progress comprises the identifying information of shaking hands, transmits classification information, the information content, this machine organization or unit code, delivery time;
Uploading the information content specifically is divided into: service operation information---every reception one query service, immediately with telephone number, query contents, the service duration of peasant household; Information resources maintenance information---every increase, modification primary information resource are immediately with information such as new information resources classification, title, answer, searching numbers;
Download:, comprise the identifying information of shaking hands, transmit classification information, the information content, superior unit title or unit code, delivery time from upper management system downloads information;
The download message content specifically is divided into: interim emergency service information---for example produce disaster alarm, disease and pest circular etc.; Information resources maintenance information---the information resources that increase newly or revise comprise information such as information resources classification, title, answer, information source.Information resources are divided into must warehouse-in and optional warehouse-in.The subordinate that must put in storage all puts in storage immediately.Optional warehouse-in, can show after the reception that common system manager selects the part warehouse-in.Phonetic synthesis is carried out in prompting during warehouse-in.
By the communication for service module initiatively and the upper management interconnection, obtain download instruction and file in download title after, download, resolve, discern, handle.
Design agricultural telephone voice service supervision subsystem 7, realization is communicated by letter and management of information with subordinate's service system.Comprise: the management information communication module: be responsible for receiving and sending management information (information on services, agricultural information resources etc.); Service information management module: be connected with the service information data storehouse, show, preserve, safeguard information on services from subordinate's constituent parts.The main field in service information data storehouse comprises: subordinate unit's title, subordinate unit's code, organizational level (city or county), dynamically or static IP, peasant household's telephone number, inquiry time started, concluding time, query contents; Management of information resources module: information resources in the information resource management database.The main field of management agricultural technology information resource database comprises: retrieval number, the only identification code of information resources, the total class of industry, the big class of industry, industry group, information unit, operation link, details of operation, title, answer, information source, information warehouse-in date, information original date issued, editor's mark, edit session, editor unit, phonetic synthesis mark, voice document title.
The main field of management market for farm products information resource database comprises: agricultural product code, market code, the highest wholesale price, minimum wholesale price, middle wholesale price, date of quotation, information source, phonetic synthesis mark, voice document title.
The main field of management agricultural product supply-demand information resource database comprises:
Supply and demand type, type of merchandize, goods subclass, supply-demand information title, the information content, green food logo, supply-demand information publisher's name or organization, address, unit or individual sign, contact person, phone, mobile phone, fax, postcode, issuing time, the term of validity begin, term of validity fate, information source, phonetic synthesis mark, voice document title.
The main field of managing agriculture goods and materials field information resource database comprises:
Supply and demand type, type of merchandize, goods subclass, supply-demand information title, content, supply-demand information publisher's name or organization, address, unit or individual sign, contact person, phone, mobile phone, fax, postcode, issuing time, the term of validity begin, term of validity fate, information source, phonetic synthesis mark, voice document title.
Management of information resources module is finished the manual typing of information resources at the corresponding levels, is imported in batches, the higher level downloads automatically, searching number passes functions such as issue automatically under editor, maintenance of information, the Information Selection at the corresponding levels.Automatically strengthen demonstration for the information that subordinate increases, edits, propose suggestion, extract easily and will download for subordinate to subordinate's information releasing resource inventory and packaging file by querying condition is set to other subordinate's recommendation; Service operation situation statistical module: finish each subordinate unit's classification or the statistics of the service scenario that gathers, region-by-region, branch content, at times talk times, duration, expense are added up, show, print statistics.
7.5 realize the inquiry of operation information and the step of statistical function
(1) but the exploitation independent operating statistical analysis program.
(2) inquiry of development system operation information and statistical analysis operation interface.
(3) the daily record of work tables of data of connected system.
(4) keeper's operation is set and enters password checking.
(5) log query operation: the condition query of selecting by period, zone, query contents, telephone class is provided, shows operation information inventories such as peasant household's telephone number, inquiry times, duration, telephone expenses, and reporting printing, file output button are set.
(6) statistical analysis: provide by conditions such as period, zone, query contents, telephone class and carry out statistic of classification, show statisticss such as number of times, duration, telephone expenses total value, telephone number, the demonstration of drawing, reporting printing, file output.
7.6 realize the step of data backup and restore funcitons
(1) automated back-up and manual backup option are set.
(2) blanking time of automated back-up is set.
(3) path, the file name of backup are set, have default value.
(4) select manual backup or recovery, will inquire affirmation once more after the click recovery button.
(5) file of selection recovery is given tacit consent to up-to-date file (and path).
(6) design clock is according to the time setting of automated back-up, automatically starting backup operation.
7.7 realize the step of other management functions
7.7.1 system parameters is safeguarded
(1) sets up the system parameter data table.Basic structure is: ID, parameter code, parameter name, parameter value type, parameter value, foundation or editor's time.
(2) in the built-in erection system parameter maintenance of management maintenance subsystem module.When starting maintenance interface, require to manage personnel's user's name and password checking.
(3) list control that design management personnel parameter is browsed on the maintenance interface.Can the display parameters title, parameter value.
(4) prompting of Change In Design parameter on the maintenance interface when administrative staff double-click on the list control certain parameter name, perhaps otherwise can enter the modification state of this parameter, simultaneously display parameters Edit Text frame.
(5) design " preservation " button on the maintenance interface, after administrative staff revise click " preservation " button that finishes, the legitimacy of systems inspection parameter, for example non-NULL, numerical value, space etc.
(6) if check out that parameter is illegal, give the prompting refusal and preserve, allow to reply original parameter.
(7) if check that parameter is legal, be saved in the database.Administrative staff continue to revise or withdraw from the parameter maintenance module.
7.7.2 staff's password maintenance:
(1) staff's password maintenance tables of data is set.Basic structure is: ID, name, role's title, user's name, password, authority, foundation or editor's time.
(2) in the management maintenance subsystem, set up staff's password maintenance module.When starting maintenance interface, require to carry out staff's user's name and password checking.
(3) design work personnel name, user's name, three text boxes of password on the maintenance interface.The staff shows the content of these three text boxes by after checking.Content is obtained by the total inquiry of staff's password maintenance tables of data, and the deciphering back shows then.
(4) prompting of Change In Design password on the maintenance interface, staff's name, user's name can not be revised.
(5) design " preservation " button on the maintenance interface, after the staff revises click " preservation " button that finishes, the legitimacy of systems inspection password, for example non-NULL, length meet the requirements of length etc.
(6) if check out that password is illegal, give the prompting refusal and preserve, allow to reply original password.
(7) if check that parameter is legal, user's name and password are encrypted earlier, are saved in the database then.The staff can continue to revise or withdraw from this module.
8. improve the Design in Reliability of system
System is reliable, stable, and particularly important for agriculture call center system, the technical scheme of realization is as follows:
(1) improve the operating system level reliability: system installs a key and recovers software 25, and the disk space of well-designed operating system, database and application system, dynamic data, follow-up data distributes.When system can not start or virus when being difficult to remove, utilize this function, operating system can obtain recovering simply fast.
(2) reliability on the raising service system software level: the service host system software according to function, is divided into the functional part of several energy independent operatings, and each functional part compiles formation executable file, independent operating separately.Even if fault has appearred in the subsystem that has like this, also can not influence the operate as normal of other subsystem, thereby reduce the probability of software " paralysis ", improved the reliability of system.The subsystem that can separate has: statistical analysis, system maintenance, data maintenance, information upload automatically that download, market information warehouse-in, batch data importing, operator attendance service, data backup and recovery, voice are synthetic automatically, information derivation, automatic software updating etc.
Advantage or good effect:
Through improvement of the present invention, the agricultural telephone voice service system comprehensive service capability can improve significantly, and its effect mainly shows:
1. increase interactive mode, made things convenient for peasant household
The area or the crowd that use approximate mandarin, adopt the interactive service mode of speech recognition, can be peasant household convenient, obtain the Query Result that needs efficiently, reduced the air time, reduced the inquiry cost of peasant household.Particularly selecting can a lot of situation (for example allow peasant household select the crop title of vegetables, kind more than 30 is arranged) of project, is difficult to realize mutual with key mode, and adopts speech recognition a step to select to finish, very convenient.
2. increase the mode of information on services output, be convenient to peasant household's memory Query Result
For the peasant household that uses mobile phone or Personal Handyphone System, can answer the problem of peasant household by note.Be convenient to peasant household and watch short message content at any time, need not write down and can forget, be particularly suitable for the inquiry of novel pesticide, new method.
3. enlarge information source, improved the service ability of operator attendance
By with the articulating of agriculture specialist system, remedied the deficiency of information resources in the service main system data storehouse, solved the specific aim and the accuracy of common work people finder agricultural knowledge, enlarged the scope of one's knowledge of expert on duty.The problem that system can be answered becomes many.
4. be convenient to long-range expert and participate in the counseling services of attending a banquet
Reduce the telephone expenses cost that long-range agricultural experts answer a question, helped trans-regional expert and participate in expert's service of attending a banquet, improved the general effect of expert consulting.The expert of several units will gather an office in the past, now can be in office separately.Consulting is participated in nonlocal in the past expert's inconvenience, can ask other places or higher level's accomplished expert to help to solve difficult problems now.
5. expand the mail transmission/reception function of peasant household's phone
Email can have been received by phone by peasant household.For the peasant household that does not have microcomputer, also can make them set up information channel with the internet, can obtain more multidate information targetedly, for example supply-demand information, price quotations, up-to-date farming guidance etc.
6. can improve the adaptability to changes of agricultural production for peasant household's active push voice or note
Needs at the emergency in the agricultural production, agricultural sector, by call voice or SMS, initiatively the peasant household with huge numbers of families carries out jointly, for peasant household takes precautions against natural calamities, mitigation provides expert decision-making information quickly, is tangible for the meaning of agricultural production.
7. strengthened the information management capability of system
The one, the Agricultural Information data can import in batches, have made things convenient for agricultural sector to organize the expert to the renewal of information and the introduction of outside bulk information resource.The 2nd, the unified layout of information retrieval number.Be convenient to a plurality of departments and unify print number book (inquiry guide), can reduce obvious printing cost.
8. improved the reliability of system
Agricultural telephone voice service system is that the end user is agriculture grass-roots work person, and their computer level is generally relatively poor.User's operation and maintenance is convenient in the raising of native system reliability, helps it and brings into play its service ability steadily in the long term.
9. realize and the networking of upper management system information, each database information intercommunication resource-sharing
The present invention, propose the function design of communication means, the upper management system of agricultural telephone voice service system and upper management system, thereby realized the information mutual communication of each subordinate unit and upper management department, realized information mutual communication between each subordinate unit indirectly.Make superior unit can in time obtain the service scenario of each subordinate unit, help managing decision-making by statistical analysis; By number section unified management of uploading, download, retrieve number of information resources, realized information resources exchange, share.
Description of drawings
Fig. 1 is agricultural telephone voice service system hardware architecture (distributed deployment) schematic diagram
Fig. 2 is agricultural telephone voice service system hardware architecture (centralized deployment) schematic diagram
Fig. 3 is ivr server hard disk 18 subregions and software arrangements schematic diagram
Fig. 4 is an agricultural telephone voice service system whole software structure schematic diagram
Fig. 5 is an agricultural telephone voice service system software service Surveillance center structure function schematic diagram
Fig. 6 work area mat system configuration functional schematic of behaving
Fig. 7 is an agricultural telephone voice service system management maintenance subsystem structure functional schematic
Fig. 8 is agricultural telephone voice service supervision subsystem structure functional schematic
Fig. 9 is the inquiry of agricultural telephone voice service system peasant household, the service procedure that releases news schematic diagram
Figure 10 is an agricultural telephone voice service system Information Push Service schematic flow sheet
Figure 11 is a servo control centre schematic flow sheet
Embodiment
Below in conjunction with Fig. 1～Figure 11, the specific embodiment of the present invention is described:
Embodiment 1: about the composition and the layout of system hardware device
Fig. 1 is agricultural telephone voice service system hardware architecture (distributed deployment) schematic diagram.Be Agricultural Information voice service core in the frame of broken lines among the figure, the excentral part of Agricultural Information voice service beyond frame of broken lines.
Agricultural Information voice service central inner has been affixed one's name to the main part of agricultural telephone voice service system.
Wherein the network switch 6 is hinges of network information circulation, it by broadband connection to Agricultural Information voice service center beyond on the internet, formed agricultural telephone voice service system and extraneous internet information passage.It with each intracardiac in the Agricultural Information voice service server and the microcomputer UNICOM of attending a banquet, makes local area network (LAN) form an integral body by netting twine 14.This programme has adopted the connected mode of Ethernet, local area network (LAN) bandwidth 〉=100Mb.
Wherein ivr server 1 is the nucleus equipment of agricultural telephone voice service system, has disposed the major part of agricultural telephone voice service software 11, is responsible for the phone information service.Database server 12 has disposed data base management system 17, is in charge of phone text message resource data.Ivr server 1 is set up Intranet by the network switch 6 of local area network (LAN) with database server 12 and is connected, and can obtain call voice and serve needed text message and voice document.In order to reduce equipment cost, also can be shown in Fig. 2 agricultural telephone voice service system hardware architecture (centralized deployment) schematic diagram, cancellation database server 12, and ivr server 1 configuration data base management system 17, the dynamic synthesis system of voice all are put into database information and voice document on the ivr server 1.Attend a banquet and disposed the operator attendance subsystem software in the microcomputer in interior lines, the network switch 6 of ivr server 1 by local area network (LAN) and the interior lines microcomputer of attending a banquet links to each other, and realizes the UNICOM of operator attendance subsystem.
The telephone wire 15 of fixed telephone network (PSTN) is connected to by telephone wire 15 on the outer wire module of difference of sound card, realizes the access of telephone signal.Take the bar number of the telephone wire 15 of fixed telephone network (PSTN), relevant with the outside line module number of sound card.
The interior line interface (RJ45 head) of the tape internal wiring module of sound card by reserving, be connected to interior lines with ordinary telephone line 15 and attend a banquet on the telephone set 10, agricultural experts in the Agricultural Information voice service on the intracardiac operator attendance or staff answer the phone of peasant household by the interior lines telephone set 10 of attending a banquet.
Beyond the local area network (LAN) at ivr server 1 place, can also be provided with 0 and attend a banquet to a plurality of remote handles.Ivr server 1 to reserve 1 outside many interface of wire module be connected (Fig. 1 plants and schematically to have connected 1 outside line, at most can be consistent with 15 numbers of telephone wire that the internal network call router is supported) with the internal network call router.Thereby the internal network call router is connected with the network switch 6 by netting twine 14 and is connected on the internet, also can directly be connected into the internet by the broadband.By the internet, ivr server 1 has been realized being connected of the networking telephone of attending a banquet with remote handle, has also realized attending a banquet being connected of microcomputer 4 with remote handle.
If independent operator attendance microcomputer 4 is not set, the D that operator attendance end reference software also can be installed on the ivr server 1 coils 31 li.
If independent system management microcomputer 5, one is not set,, after operator attendance end reference software is installed, refills remote control software 22 and get final product with operator attendance microcomputer 4 double as system management microcomputers 5.The 2nd, the management maintenance subsystem is installed in server, directly on server, manage.
Embodiment 2: about the subregion and the allocation of space of ivr server 1 hard disk 18
Embodiment 2.1: the situation of minimum subregion
The hard disk 18 capacity 36G of ivr server 1 main frame as shown in Figure 3, be made into 3 subregions, obtain C dish 30, D dish 31, E and coil 3 drives.
At driver 21, remote control software 22, the Internet access software 23 of equipment such as 30 li build-in services device operating systems 20 of C dish, network interface card, sound card, video card, printer, call voice card driver 26, the short message receiving-transmitting device driver 27 of ivr server end software to be installed also.
At E dish (last drive 32), the system data back-up of key recovery software 25 and C dish 30, D dish 31 is installed.
Embodiment 2.2: common subregion situation
More than the hard disk 18 capacity 73G of ivr server 1 main frame, be made into 4 subregions at least, obtain C dish 30, D dish 31, E dish, F dish 32 4 drives altogether.
At driver 21, remote control software 22, the Internet access software 23 of equipment such as 30 li build-in services device operating systems 20 of C dish, network interface card, sound card, video card, printer, call voice card driver 26, the short message receiving-transmitting device driver 27 of ivr server end software to be installed also.
At 31 li service and management main program 29, voice synthesis modules 28 that ivr server end software is installed of D dish, antivirus software 24, data base management system 17 to be installed also.
At the E dish, the space uses and leaves for other softwares uses of user installation for the user ID data.
At F dish (last drive 32), the system data back-up of key recovery software 25 and C dish 30, D dish 31, E dish is installed.
Please note, data base management system 17 also can be installed on the database server 12 independent in the local area network (LAN), if data base management system 17 is installed on the independent database server 12, the voice service information database of service and management main program 29 will be installed in the data base management system 17 of this database server 12 naturally.
Embodiment 3: about database server 12 and upper management server 13 fdisks and allocation of space
Embodiment 3.1: the situation of database server 12 minimum subregions
The hard disk 16 capacity 36G of database server 1 main frame will be made into 3 subregions, obtain C dish 30, D dish 31, E dish 32 3 drives altogether.
Installation data base management system 17 on D dish 31.
At E dish (last drive 32), the system data back-up of key recovery software 25 and C dish 30, D dish 31 is installed.
Embodiment 3.2: the situation of upper management server 13 minimum subregions
The hard-disk capacity 36G of database server 1 main frame will be made into 3 subregions, obtains C dish 30, D dish 31, E dish 32 3 drives altogether.
Agricultural telephone voice service supervision subsystem 7 is installed on D dish 31, also antivirus software 24 will be installed.
At E dish (last drive 32), the system data back-up of key recovery software 25 and C dish 30, D dish 31 is installed.
Embodiment 4: the running environment of agricultural telephone voice service system
The minimalist configuration of the ivr server 1 of this agricultural telephone voice service system is: CPU P4 2.0/RAM DDR333256M/HD 36G/WINDOWS 2000 SEVER/SQL SERVER 2000, standard configuration is: CPU P4 2.8/RAM DDR4001G/HD 160G/WINDOWS 2003 SEVER/SQL SERVER 2005.
The minimalist configuration of the database server 12 of this agricultural telephone voice service system is: CPU P4 2.4/RAMDDR333 512M/HD 36G/WINDOWS 2000 SEVER/SQL SERVER 2000, standard configuration is: CPU P4 3.0/RAMDDR400 1G/HD 80G/WINDOWS 2003 SEVER/SQL SERVER 2005.
Embodiment 5: the developing instrument of agricultural telephone voice service software 11
The developing instrument suggestion of this agricultural telephone voice service software 11 is adopted: Microsoft Visual Basic6.0 or Microsoft Visual C++6.0 or Microsoft Visual C++7.0.
Claims (4)
1. agricultural telephone voice service system, this system comprises: telephone set (10), agricultural telephone voice service software (11) that ivr server (1), telephone sound card (2), short message receiving-transmitting device (3), operator attendance microcomputer (4), system management microcomputer (5), the network switch (6), internal network call router (8), external network call router (9), interior lines operator attendance and remote handle are attended a banquet and located, database server (12), upper management server (13); The network switch (6) is connected with ivr server (1), database server (12), operator attendance microcomputer (4), system management microcomputer (5), internal network call router (8) respectively by netting twine (14), forms local area network (LAN); The network switch (6) also passes through the Internet broadband connection to Internet, has formed agricultural telephone voice service system and extraneous internet information passage; On the PCI slot of the mainboard of ivr server (1) main frame, the sound card of having a telephone installed (2); On the serial ports of the mainboard of ivr server (1) main frame, connect external short message receiving-transmitting device (3); The outer line interface that telephone sound card (2) is used for information service is connected to the outside line interface of fixed-line telephone network by ordinary telephone line (15), realizes the access of the public telephone signal of fixed telephone network and mobile network; The tape internal wiring module interface of telephone sound card (2) is connected on the interior lines operator attendance telephone sets (10) with ordinary telephone line (15), is communicated with the information channel of public telephone and interior lines operator attendance telephone sets (10); Telephone sound card (2) is used to connect the outside line interface that remote handle is attended a banquet, and is connected on the telephone line interface of internal network call router (8) by ordinary telephone line (15); Internal network call router (8) is connected on the Internet by the network switch (6); The telephone set at the remote handle place of attending a banquet (10) be connected to remote handle attend a banquet the end external network call router (9) on, external network call router (9) is connected to remote handle by netting twine (14) and attends a banquet on the microcomputer (4), remote handle attend a banquet microcomputer (4) by the Internet broadband connection to Internet; Realized the attend a banquet information channel of telephone set (10) of ivr server (1) and remote handle; By internal network call router (8), ivr server (1) has also been realized being connected with the low cost of common long-distance stationary telephone of nonlocal expert and long distance mobile phone, and upper management server (13) connects by Internet broadband and ivr server (1).
2. according to the described system of claim 1, it is characterized in that: database server (12) is known generic server, and data base management system (17) is installed on its hard disk (16); If configuration performance height, its hard disk (18) capacity of ivr server (1) employing for application are big, then database server (12) is replaced by ivr server (1); Ivr server (1) comprises that driver (21), remote control software (22), Internet access software (23), antivirus software (24), a key of known generic server (19), server OS (20), network interface card, sound card, video card, printer, CD-ROM drive recover software (25); Upper management server (13) is known generic server, and agricultural telephone voice service supervision subsystem (7) is installed on its hard disk.
3. according to the described system of claim 2, it is characterized in that: agricultural telephone voice service software (11) comprises ivr server end software, operator attendance end reference software; Ivr server end software comprises: call voice card driver (26), short message receiving-transmitting device driver (27), voice synthesis module (28), service and management main program (29), agricultural telephone voice service supervision subsystem (7); Service and management main program (29) is divided into service monitoring center, servo control centre, phonetic synthesis allocator, speech recognition component, management maintenance subsystem, voice service information database, voice document collection again; Wherein, operator attendance end reference software comprises following functional module: information receiving and transmitting, peasant household's information demonstration, supplementary inquiry, search record, the connection agricultural experts consultation of doctors, wherein, the supplementary inquiry comprises retrieval and inquisition, the inquiry of 114 searching numbers, agriculture specialist system reasoning nonproductive poll and internet information inquiry fast in the storehouse.
4. according to the described system of claim 3, it is characterized in that: the hard disk (18) of ivr server (1) main frame is not less than 36G, will be made into 3 subregions at least, and subregion is installed ivr server basic software and agricultural telephone voice service software (11); At C dish (30) lining build-in services device operating systems (20), network interface card, sound card, video card, printer, the driver (21) of CD-ROM drive, remote control software (22), Internet access software (23), call voice card driver (26), the short message receiving-transmitting device driver (27) of agricultural telephone voice service software (11) to be installed also; Voice synthesis module (28), service and management main program (29), the agricultural telephone voice service supervision subsystem (7) of agricultural telephone voice service software (11) are installed in D dish (31) lining, the data base management system (17) and the antivirus software (24) of ivr server basic software also will be installed, and also will leave sufficient space increases the voice document use for run duration; In the end a drive (32) is installed the key recovery software (25) of ivr server basic software and the data backup that C dish (30), D coil (31).
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| CN2006101137844A CN1937676B (en) | 2006-10-16 | 2006-10-16 | Agricultural telephone voice service system |
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| CN2006101137844A CN1937676B (en) | 2006-10-16 | 2006-10-16 | Agricultural telephone voice service system |
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| CN1937676A CN1937676A (en) | 2007-03-28 |
| CN1937676B true CN1937676B (en) | 2010-12-22 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101252622B (en) * | 2008-02-25 | 2012-03-21 | 简显芳 | Electronic enquiry, automatic answering system using public communication network |
| TWI493958B (en) * | 2011-12-29 | 2015-07-21 | Chunghwa Telecom Co Ltd | Standardized process operation method of customer service check - in platform |
| CN103186825A (en) * | 2011-12-30 | 2013-07-03 | 北京百分通联传媒技术有限公司 | Telephone management and membership marketing combined information management method and information management platform |
| CN107845040A (en) * | 2017-12-12 | 2018-03-27 | 柳州市北龟农业科技孵化器有限公司 | A kind of agricultural science and technology consultation service platform |
| CN108418978B (en) * | 2018-02-12 | 2020-06-19 | 平安科技（深圳）有限公司 | Dynamic route control method, device, computer equipment and storage medium |
| CN110086947A (en) * | 2019-04-17 | 2019-08-02 | 上海催米网络科技有限公司 | A kind of outer paging system of intelligent robot |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN2524452Y (en) * | 2001-11-30 | 2002-12-04 | 胡绍珠 | Automatic speech service telephone device for replacement of operator |
| CN1567964A (en) * | 2003-06-18 | 2005-01-19 | 霍菊芬 | Phonic collection, distribution, and feedback system for agricultural information |
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN2524452Y (en) * | 2001-11-30 | 2002-12-04 | 胡绍珠 | Automatic speech service telephone device for replacement of operator |
| CN1567964A (en) * | 2003-06-18 | 2005-01-19 | 霍菊芬 | Phonic collection, distribution, and feedback system for agricultural information |
Non-Patent Citations (1)
| Title |
|---|
| JP特开2001-189815A 2001.07.10 |
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