CN108427993B - Automatic equipment maintenance method, device, medium and equipment - Google Patents
Automatic equipment maintenance method, device, medium and equipment Download PDFInfo
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- CN108427993B CN108427993B CN201810049907.5A CN201810049907A CN108427993B CN 108427993 B CN108427993 B CN 108427993B CN 201810049907 A CN201810049907 A CN 201810049907A CN 108427993 B CN108427993 B CN 108427993B
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- 238000012423 maintenance Methods 0.000 title claims abstract description 35
- 238000000034 method Methods 0.000 title claims abstract description 29
- 238000007710 freezing Methods 0.000 claims description 22
- 230000008014 freezing Effects 0.000 claims description 22
- 238000001816 cooling Methods 0.000 claims description 18
- 238000010438 heat treatment Methods 0.000 claims description 9
- 238000004590 computer program Methods 0.000 claims description 4
- 238000010586 diagram Methods 0.000 description 7
- 230000006870 function Effects 0.000 description 4
- 238000004891 communication Methods 0.000 description 2
- 238000012544 monitoring process Methods 0.000 description 2
- 238000010276 construction Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C3/00—Registering or indicating the condition or the working of machines or other apparatus, other than vehicles
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Abstract
Disclosed herein are a method, apparatus, medium, and apparatus for automatic overhaul of equipment, the method comprising: receiving an equipment fault code reported by a sensor; determining whether the equipment fault code has a corresponding equipment state data item, and if so, acquiring equipment state data from a sensor corresponding to the equipment state data item; and determining whether the equipment state data meets a first automatic repair condition, and if so, executing a first automatic repair scheme corresponding to the equipment fault code. The invention can realize the automatic maintenance of the intelligent equipment, shorten the maintenance period, improve the maintenance speed and reduce the maintenance cost.
Description
Technical Field
The present application relates to, but not limited to, the field of internet technologies, and in particular, to an apparatus and a method for automatically repairing an apparatus.
Background
The general processing method after the intelligent household electrical appliance is in failure comprises the following two steps:
firstly, after the user finds the fault, the user calls an after-sale department for maintenance. The treatment method has long construction period and poor effect.
Secondly, the fault condition is automatically reported to the server through the sensor, the user sends the fault condition to after-sales service personnel in forms of App, short messages and the like, and the after-sales service personnel get on-door for maintenance.
A solution that enables automatic servicing is needed.
Disclosure of Invention
In order to solve the technical problems, the invention provides an automatic equipment maintenance method, an automatic equipment maintenance device, an automatic equipment maintenance medium and automatic equipment maintenance equipment.
The invention provides an automatic equipment maintenance method which is characterized by comprising the following steps:
receiving an equipment fault code reported by a sensor;
determining whether the equipment fault code has a corresponding equipment state data item, and if so, acquiring equipment state data from a sensor corresponding to the equipment state data item;
and determining whether the equipment state data meets a first automatic repair condition, and if so, executing a first automatic repair scheme corresponding to the equipment fault code.
The automatic maintenance method of the equipment also has the following characteristics:
the method further comprises the following steps: and when the equipment fault code is determined not to have the corresponding equipment state data item, determining whether the equipment fault code has the corresponding second automatic repair scheme, and if so, executing the second automatic repair scheme corresponding to the equipment fault code.
The automatic maintenance method of the equipment also has the following characteristics:
the equipment fault code is a fault code representing the fault of the cooling fan, the equipment state data item is the temperature of the refrigerating chamber and/or the temperature of the freezing chamber, and the first automatic repair condition is that the temperature of the refrigerating chamber is larger than the preset standard temperature range of the refrigerating chamber and/or the temperature of the freezing chamber is larger than the preset standard temperature range of the freezing chamber;
the first automatic repair scheme is: and instructing a heating device located near the cooling fan to heat.
The automatic maintenance method of the equipment also has the following characteristics:
the second auto-repair scheme is to enable a backup circuit that functions the same as the failed device as indicated by the device fault code.
The automatic maintenance device of the equipment provided by the invention comprises:
the receiving module is used for receiving the equipment fault code reported by the sensor;
a first determining module for determining whether the equipment fault code has a corresponding equipment status data item;
the acquisition module is used for acquiring the equipment state data from the sensor corresponding to the equipment state data item when the first determination module determines that the equipment fault code has the corresponding equipment state data item;
a second determination module to determine whether the device status data satisfies the first auto-repair condition;
and the first execution module is used for executing a first automatic repair scheme corresponding to the first automatic repair condition when the second determination module determines that the equipment state data meets the first automatic repair condition.
The automatic maintenance device of the equipment also has the following characteristics:
the apparatus also includes a third determination module to determine whether the equipment fault code has a corresponding second auto-repair scenario when the second determination module determines that the equipment fault code does not have a corresponding equipment status data item;
and the second execution module is used for executing the second automatic repair scheme corresponding to the equipment fault code when the third determination module determines that the equipment fault code has the corresponding second automatic repair scheme.
The automatic maintenance device of the equipment also has the following characteristics:
the equipment fault code is a fault code representing the fault of the cooling fan, the equipment state data item is the temperature of the refrigerating chamber and/or the temperature of the freezing chamber, and the first automatic repair condition is that the temperature of the refrigerating chamber is larger than the preset standard temperature range of the refrigerating chamber and/or the temperature of the freezing chamber is larger than the preset standard temperature range of the freezing chamber;
the first automatic repair scheme is: and instructing a heating device located near the cooling fan to heat.
The automatic maintenance device of the equipment also has the following characteristics:
the second auto-repair scheme is to enable a backup circuit that functions the same as the failed device as indicated by the device fault code.
The invention provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the method described above.
The computer equipment provided by the invention comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, and the steps of the method are realized when the processor executes the program.
The invention can realize the automatic maintenance of the intelligent equipment, shorten the maintenance period, improve the maintenance speed and reduce the maintenance cost.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate an embodiment of the invention and, together with the description, serve to explain the invention and not to limit the invention. In the drawings:
FIG. 1 is a flow chart of an automatic maintenance method of equipment according to an embodiment;
FIG. 2 is an exemplary refrigerator temperature monitoring diagram;
FIG. 3 is a flowchart of an automatic overhaul method of the apparatus according to the second embodiment;
FIG. 4 is a block diagram of an automatic service apparatus according to an embodiment;
FIG. 5 is a structural diagram of an automatic maintenance device of an apparatus according to the second embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention. It should be noted that the embodiments and features of the embodiments in the present application may be arbitrarily combined with each other without conflict.
FIG. 1 is a flow chart of an automatic maintenance method of a device according to an embodiment, the method includes:
step 101, receiving an equipment fault code reported by a sensor;
step 102, determining whether the equipment fault code has a corresponding equipment state data item, if so, executing step 103;
103, acquiring equipment state data from a sensor corresponding to the equipment state data item;
step 104, determining whether the equipment state data meets a first automatic repair condition, and if so, executing step 105;
and 105, executing a first automatic repair scheme corresponding to the equipment fault code.
The method realizes the automatic maintenance of the intelligent equipment, shortens the maintenance period, improves the maintenance speed and reduces the maintenance cost.
Examples are as follows:
the equipment fault code is a fault code indicating a fault of the cooling fan, the equipment status data item is a refrigerating chamber temperature and/or a freezing chamber temperature, and the first automatic repair condition is that the refrigerating chamber temperature is greater than a preset standard refrigerating chamber temperature range (e.g., -12 degrees) and/or the freezing chamber temperature is greater than a preset standard freezing chamber temperature range (e.g., -15 degrees). The first automatic repair scheme corresponding to the fault of the cooling fan comprises the following steps: and instructing a heating device located near the cooling fan to heat. As shown in fig. 2, the refrigerator temperature monitoring diagram has a horizontal axis showing time, a time interval of 10 days for each cell, a vertical axis showing the temperature inside the refrigerator, an upper half showing the temperature range inside the refrigerating compartment, and a lower half showing the temperature range of the freezing compartment, and a temperature indication point marked with 50100d in the diagram shows that the fan is out of order when the temperature is detected.
In this example, the characteristic that the indoor temperature of the refrigerator can rise when the cooling fan breaks down is utilized, the current fault can be more accurately determined to be that the cooling fan freezes through two parameters of the cooling fan fault code and the indoor temperature of the refrigerator, the remote control heating device is used for heating, the fault is removed, and the fault can be removed without the need of a repair staff to repair the refrigerator when going to the door.
Fig. 3 is a flowchart of an automatic maintenance method of the apparatus according to the second embodiment, the method includes:
step 301, receiving an equipment fault code reported by a sensor;
step 302, determining whether the equipment fault code has a corresponding equipment state data item, if yes, executing step 303; if not, go to step 306;
steps 303-305 are the same as steps 303-305 of the first embodiment, and will not be described again;
step 306, determining whether the equipment fault code has a corresponding second automatic repair scheme, if so, executing step 307;
step 307: and executing a second automatic repair scheme corresponding to the equipment fault code.
Wherein the second auto-repair scenario is to enable a backup circuit that is functionally identical to the failed device represented by the device fault code.
Examples are as follows:
the equipment fault code is a fault code representing a communication fault between the display panel and the main board, the equipment fault code does not have a corresponding equipment state data item, but the equipment fault code has a corresponding second automatic repair scheme. This second auto-repair scheme is to enable a standby communication circuit of the display panel and the main board.
EXAMPLE III
Fig. 4 is a structural diagram of an automatic maintenance device of a third embodiment, the automatic maintenance device including:
the receiving module is used for receiving the equipment fault code reported by the sensor;
a first determining module for determining whether the equipment fault code has a corresponding equipment status data item;
the acquisition module is used for acquiring the equipment state data from the sensor corresponding to the equipment state data item when the first determination module determines that the equipment fault code has the corresponding equipment state data item;
a second determination module to determine whether the device status data satisfies the first auto-repair condition;
and the first execution module is used for executing a first automatic repair scheme corresponding to the first automatic repair condition when the second determination module determines that the equipment state data meets the first automatic repair condition.
The equipment fault code is a fault code representing the fault of the cooling fan, the equipment state data item is the temperature of the refrigerating chamber and/or the temperature of the freezing chamber, and the first automatic repair condition is that the temperature of the refrigerating chamber is larger than the preset standard temperature range of the refrigerating chamber and/or the temperature of the freezing chamber is larger than the preset standard temperature range of the freezing chamber; the first automatic repair scheme is: and instructing a heating device located near the cooling fan to heat.
Example four
Fig. 5 is a block diagram of an automatic service apparatus for equipment according to a fourth embodiment, which includes a third determination module and a second execution module in addition to the modules included in the automatic service apparatus for equipment according to the third embodiment.
A third determination module for determining whether the equipment fault code has a corresponding second auto-repair scenario when the second determination module determines that the equipment fault code does not have a corresponding equipment status data item;
and the second execution module is used for executing the second automatic repair scheme corresponding to the equipment fault code when the third determination module determines that the equipment fault code has the corresponding second automatic repair scheme.
The second auto-repair scheme is to enable a backup circuit that functions the same as the failed device as indicated by the device fault code.
Determining whether the equipment fault code has a corresponding equipment state data item, and if so, acquiring equipment state data from a sensor corresponding to the equipment state data item;
and determining whether the equipment state data meets a first automatic repair condition, and if so, executing a first automatic repair scheme corresponding to the equipment fault code.
The method further comprises: and when the equipment fault code is determined not to have the corresponding equipment state data item, determining whether the equipment fault code has the corresponding second automatic repair scheme, and if so, executing the second automatic repair scheme corresponding to the equipment fault code.
The equipment fault code is a fault code representing the fault of the cooling fan, the equipment state data item is the temperature of the refrigerating chamber and/or the temperature of the freezing chamber, and the first automatic repair condition is that the temperature of the refrigerating chamber is larger than the preset standard temperature range of the refrigerating chamber and/or the temperature of the freezing chamber is larger than the preset standard temperature range of the freezing chamber;
the first automatic repair scheme is: and instructing a heating device located near the cooling fan to heat.
The second auto-repair scheme is to enable a backup circuit that functions the same as the failed device as indicated by the device fault code.
The above-described aspects may be implemented individually or in various combinations, and such variations are within the scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein.
It will be understood by those skilled in the art that all or part of the steps of the above methods may be implemented by instructing the relevant hardware through a program, and the program may be stored in a computer-readable storage medium, such as a read-only memory, a magnetic or optical disk, and the like. Alternatively, all or part of the steps of the foregoing embodiments may also be implemented by using one or more integrated circuits, and accordingly, each module/unit in the foregoing embodiments may be implemented in the form of hardware, and may also be implemented in the form of a software functional module. The present invention is not limited to any specific form of combination of hardware and software.
It is to be noted that, in this document, the terms "comprises", "comprising" or any other variation thereof are intended to cover a non-exclusive inclusion, so that an article or apparatus including a series of elements includes not only those elements but also other elements not explicitly listed or inherent to such article or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of additional like elements in the article or device comprising the element.
The above embodiments are merely to illustrate the technical solutions of the present invention and not to limit the present invention, and the present invention has been described in detail with reference to the preferred embodiments. It will be understood by those skilled in the art that various modifications and equivalent arrangements may be made without departing from the spirit and scope of the present invention and it should be understood that the present invention is to be covered by the appended claims.
Claims (8)
1. An automatic equipment maintenance method is characterized by comprising the following steps:
receiving an equipment fault code reported by a sensor;
determining whether the equipment fault code has a corresponding equipment state data item, and if so, acquiring equipment state data from a sensor corresponding to the equipment state data item;
determining whether the equipment state data meets a first automatic repair condition, and if so, executing a first automatic repair scheme corresponding to the equipment fault code;
the method further comprises the following steps: and when the equipment fault code is determined not to have the corresponding equipment state data item, determining whether the equipment fault code has a corresponding second automatic repair scheme, and if so, executing the second automatic repair scheme corresponding to the equipment fault code.
2. The automatic service method of equipment according to claim 1,
the equipment fault code is a fault code representing a fault of a cooling fan, the equipment state data item is refrigerating chamber temperature and/or freezing chamber temperature, and the first automatic repair condition is that the refrigerating chamber temperature is greater than a preset standard refrigerating chamber temperature range and/or the freezing chamber temperature is greater than a preset standard freezing chamber temperature range;
the first automatic repair scheme is as follows: and indicating a heating device positioned near the cooling fan to heat.
3. The automatic service method of equipment according to claim 1,
the second auto-repair scenario is to enable a backup circuit that is functionally the same as the failed device represented by the device fault code.
4. An automatic overhaul device of equipment, characterized by, includes:
the receiving module is used for receiving the equipment fault code reported by the sensor;
a first determination module to determine whether the device fault code has a corresponding device status data item;
the acquisition module is used for acquiring the equipment state data from the sensor corresponding to the equipment state data item when the first determination module determines that the equipment fault code has the corresponding equipment state data item;
a second determination module to determine whether the device status data satisfies a first auto-repair condition;
the first execution module is used for executing a first automatic repair scheme corresponding to a first automatic repair condition when the second determination module determines that the equipment state data meets the first automatic repair condition;
the apparatus also includes a third determination module to determine whether the equipment fault code has a corresponding second auto-repair scenario when the second determination module determines that the equipment fault code does not have a corresponding equipment status data item;
and the second execution module is used for executing the second automatic repair scheme corresponding to the equipment fault code when the third determination module determines that the equipment fault code has the corresponding second automatic repair scheme.
5. The automatic service apparatus of claim 4,
the equipment fault code is a fault code representing a fault of a cooling fan, the equipment state data item is refrigerating chamber temperature and/or freezing chamber temperature, and the first automatic repair condition is that the refrigerating chamber temperature is greater than a preset standard refrigerating chamber temperature range and/or the freezing chamber temperature is greater than a preset standard freezing chamber temperature range;
the first automatic repair scheme is as follows: and indicating a heating device positioned near the cooling fan to heat.
6. The automatic service apparatus of claim 4,
the second auto-repair scenario is to enable a backup circuit that is functionally the same as the failed device represented by the device fault code.
7. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 3.
8. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the method of any one of claims 1 to 3 when executing the program.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810049907.5A CN108427993B (en) | 2018-01-18 | 2018-01-18 | Automatic equipment maintenance method, device, medium and equipment |
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| CN201810049907.5A CN108427993B (en) | 2018-01-18 | 2018-01-18 | Automatic equipment maintenance method, device, medium and equipment |
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| CN108427993A CN108427993A (en) | 2018-08-21 |
| CN108427993B true CN108427993B (en) | 2020-11-10 |
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Effective date of registration: 20210121 Address after: 266101 Haier Industrial Park, 1 Haier Road, Shandong, Qingdao Patentee after: Qingdao Haier Technology Co., Ltd. Patentee after: Haier Smart Home Co., Ltd. Address before: Room 601-606, 6 / F, Pacific International Building, 106 Zhichun Road, Haidian District, Beijing 100080 Patentee before: HAIER UPLUS INTELLIGENT TECHNOLOGY (BEIJING) Co.,Ltd. |
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Address after: 266101 Haier Road, Laoshan District, Qingdao, Qingdao, Shandong Province, No. 1 Patentee after: Qingdao Haier Technology Co., Ltd. Patentee after: Haier Smart Home Co., Ltd. Address before: 266101 Haier Industrial Park, 1 Haier Road, Shandong, Qingdao Patentee before: Qingdao Haier Technology Co., Ltd. Patentee before: Haier Smart Home Co., Ltd. |