CN108304991A - Product defects management method, device, computer equipment and storage medium - Google Patents
Product defects management method, device, computer equipment and storage medium Download PDFInfo
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Abstract
A kind of product defects management method, including：The product defects information that test terminal is submitted is obtained, the product defects information includes product identification, and corresponding defect is created according to the product identification；The corresponding solution information of the defect is obtained, the solution information is sent to test terminal, the solution information is for repairing the defect；It receives the defect that test terminal is sent and is verified instruction, it is verified instruction according to the defect product identification, the product defects information is associated with the solution information and is saved in defect information table, real-time tracking product defects situation and user demand can be met.A kind of device, computer equipment and the storage medium of product defects management are also provided.
Description
Technical field
The present invention relates to field of computer technology, more particularly to a kind of defect management method, device, computer equipment and
Storage medium.
Background technology
Currently, with the continuous improvement that people require product quality, producers increasingly pay attention to product quality.It is excellent
It is reasonable to help product developer to carry out product that elegant, successful product development process can find out defect present in product
It is effective to repair and improve, and the quality of product is improved, shorten the gap between the product developed and product demand.Wherein,
Product defects refer to the design for being present in product, raw material and parts, manufacture assembly or illustrate indicate etc., are failed full
Foot consumption or using product institute must reasonable benefit/risk requirement situation.Management to product defects is a weight in product development
The work wanted.The method of traditional defect management to product can not be produced from demand link to industrialization operation process is completed
Product defect management cannot carry out real-time tracking to product defects situation.
Invention content
Based on this, it is necessary in view of the above technical problems, provide a kind of defect for capableing of real-time tracking product defects situation
Management method, device, computer equipment and storage medium.
A kind of product defects management method, including
The product defects information that test terminal is submitted is obtained, product defects information includes product identification, according to product identification
Create corresponding defect；
The corresponding solution information of defect is obtained, solution information is sent to test terminal, solution information
For repairing defect；
It receives the defect that test terminal is sent and is verified instruction, instruction is verified by product identification, production according to defect
Product defect information is associated with solution information to be saved in defect information table.
Further include in one of the embodiments,：
It receives management terminal and creates product information instruction, product information is got according to product information instruction is created, according to
Product information creates product defects information table, product information is sent to test terminal, product information includes the type of product, name
Title and attribute；And/or
The solution that receiving quality terminal is sent is closed corresponding defect by instruction by instruction, according to solution
It closes.
Before the step of obtaining the corresponding solution information of defect in one of the embodiments, further include：
When product defects information corresponding product is non-defective, non-defective information is obtained, non-defective information is sent to quality
Terminal, non-defective information is for illustrating the reason that product defects information is non-defective；
The non-defective information that receiving quality terminal is sent, will corresponding defect by instruction according to non-defective information by instruction
It closes.
This method in one of the embodiments, further includes：
The defect verification of test terminal transmission is received not by instruction, is not lacked by instructing return to obtain according to defect verification
The step of falling into corresponding solution information, solution information is sent to test terminal sends until receiving test terminal
Defect be verified instruction；And/or
The solution that receiving quality terminal is sent is not lacked by instructing to return to obtain not by instruction according to solution
The step of falling into corresponding solution information, solution information be sent to test terminal, until receiving quality terminal is sent
Solution by instruction, corresponding defect is closed by instruction according to solution.
Instruction is being verified by product identification, the reconciliation of product defects information according to defect in one of the embodiments,
After certainly scheme information association is saved in defect information table, including：
Inquiry defect information instruction is received, querying condition is obtained according to inquiry defect information instruction, querying condition includes looking into
Field corresponding content, the restriction content of the condition of field corresponding content and field corresponding content are ask, according to querying condition from defect
Information table search, and lookup result is returned.
Instruction is being verified by product identification, the reconciliation of product defects information according to defect in one of the embodiments,
After certainly scheme information association is saved in defect information table, including：
Marking of defects information command is received, according to marking of defects information command by corresponding defect information in defect information table
Record is marked；
It receives and shows marking of defects information command, it will be corresponding in defect information table according to display marking of defects information command
Marking of defects information is sent to counterpart terminal.
Instruction is being verified by product identification, the reconciliation of product defects information according to defect in one of the embodiments,
After certainly scheme information association is saved in defect information table, including：
The display defect information command submitted according to the defects of defect information mark is received, is referred to according to display defect information
It enables in defect information table search to corresponding defect information, corresponding defect information is sent to counterpart terminal；
The operational order that counterpart terminal is sent is received, corresponding behaviour is carried out to corresponding defect information according to operational order
Make, shown operation includes editor, duplication, newly-built, activation and closes.
A kind of product defects managing device, including
Defect creates module, and the product defects information submitted for obtaining test terminal, product defects information includes product
Mark, corresponding defect is created according to product identification；
Defect solution acquisition module sends out solution information for obtaining the corresponding solution information of defect
Test terminal is given, solution information is for repairing defect；
It is verified module, instruction is verified for receiving the defect that test terminal is sent, is verified according to defect
Product identification, product defects information are associated with solution information and are saved in defect information table by instruction.
A kind of computer equipment, including memory, processor and storage can be run on a memory and on a processor
Computer program, processor realize the step in any of the above-described product defects management method when executing program.
A kind of computer storage media, is stored thereon with computer program, which realizes above-mentioned when being executed by processor
Step in any one product defects management method
The said goods defect management method, device, computer equipment and storage medium test what terminal was submitted by acquisition
Product defects information, product defects information include product identification, and corresponding defect is created according to product identification, obtain defect and correspond to
Solution information, solution information is sent to test terminal, solution information receives test for repairing defect
The defect that terminal is sent is verified instruction, and instruction is verified by product identification, product defects information and solution according to defect
Scheme information association is saved in defect information table, real-time tracking product defects situation and can meet user demand.
Description of the drawings
Fig. 1 is the application scenario diagram of product defects management method in one embodiment；
Fig. 2 is the flow diagram of product defects management method in one embodiment；
Fig. 3 is the flow diagram managed when product defects information is non-defective in one embodiment
Fig. 4 be one embodiment in defect be verified with solution by flow diagram；
Fig. 5 is the flow diagram that defect information is marked in one embodiment；
Fig. 6 is the flow diagram of display defect information in one embodiment；
Fig. 7 is the flow diagram of product defects management method in another embodiment；
Fig. 8 is the structure diagram of product defects managing device in one embodiment；
Fig. 9 is the internal structure chart of one embodiment Computer equipment.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
As shown in Figure 1, in one embodiment, a kind of application scenario diagram of product defects management method is provided, including：Clothes
Business device 102 and test terminal 104, server 102 and test 104 network connection of terminal.Server 102 obtains test terminal 104
The product defects information of submission, product defects information include product identification, create corresponding defect according to product identification, then again
The corresponding solution information of defect is obtained, solution information is sent to test terminal 104, solution information is for repairing
Multiple defect.Server 102 receives the defect that test terminal 104 is sent and is verified instruction, and being verified instruction according to defect will
Product identification, product defects information are associated with solution information to be saved in defect information table.
As shown in Fig. 2, in one embodiment, providing a kind of product defects management method, this method is applied to shown in Fig. 1
Server 102 in, include the following steps：
S202 obtains the product defects information that test terminal is submitted, and product defects information includes product identification, according to product
Mark creates corresponding defect.
Wherein, product defects information refers to the particular content of the product defects, and the product defects information is in testing terminal
Newly-built defect interface on input, tester find product defect when, in testing terminal under corresponding product identification
Into corresponding newly-built defect interface, defect information is inserted in the field set in newly-built defect interface, submission is clicked and lacks
It falls into, server gets the product defects information that test terminal is submitted.The product defects information includes product identification, according to production
Product mark creates corresponding defect.For example, field includes project name on test interface, (present people will be in computer system by bug
Or in program, some undiscovered defects or problem under covering are referred to as bug) number, Bug titles, state, be assigned to,
Make a copy for, severity, priority, problem description, how to find, fault category, climatic environment, weather value, problem state, be
No probability problem, problem probability, motherboard platform, complete machine or mainboard title, complete machine or mainboard SN (product ID), PCB
(Printed Circuit Board, printed circuit board) version, other boards, CPU, memory, storage, bios version, BMC editions
Sheet, firmware and version, operating system version, attachment, reappear step, carry journalist, carrying and call time, annotate, solving operating system
Person, solution date, shutter, closing date, activation number etc..In one embodiment, user can also upload attachment.
S204 obtains the corresponding solution information of defect, solution information is sent to test terminal, solution
Information is for repairing defect.
Wherein, solution information refers to the solution party that research staff proposes for the defect of solution tester's proposition
Case, for repairing defect.It is further comprised in solution information and the reason of defect occurs.Research staff is according to newly-built defect
Information judge that the defect is real defect, for example, a computer, often crash, be exactly a defect, for another example,
One chat software product is not just a defect without shopping function.If it is real defect, server obtains defect
Solution information is sent to test terminal by corresponding solution information.Test terminal needs the solution to defect
Test verification is carried out, sees whether the solution can solve corresponding defect.
S206, receives the defect that test terminal is sent and is verified instruction, and instruction is verified by product mark according to defect
Know, product defects information is associated with solution information and is saved in defect information table.
Specifically, if tester has found that defect is solved scheme solution by test, i.e., defect can be repaired, and be surveyed
Examination terminal receives defect and is verified instruction, and then sending defect to server is verified instruction, and server receives survey
The defect that examination terminal is sent is verified instruction, and product identification, product defects information are associated with solution information and are saved in
In defect information table.Wherein defect information table is the tables of data of the preservation defect information pre-set.
In the above-described embodiments, the product defects information that terminal is submitted is tested by acquisition, product defects information includes production
Product identify, and corresponding defect is created according to product identification, obtain the corresponding solution information of defect, solution information is sent out
Test terminal is given, for solution information for repairing defect, the defect for receiving test terminal transmission is verified instruction, according to
Defect is verified instruction and product identification, product defects information is associated with solution information and is saved in defect information table,
Real-time tracking product defects situation and user demand can be met.
In one embodiment, a kind of product defects management method is provided, further includes step：
It receives management terminal and creates product information instruction, product information is got according to product information instruction is created, according to
Product information creates product defects information table, product information is sent to test terminal, product information includes the type of product, name
Title and attribute, and/or
The solution that receiving quality terminal is sent is closed corresponding defect by instruction by instruction, according to solution
It closes.
Specifically, project administrator first has to establish relevant product information, which is to be tested lookup to lack
Sunken product, product information include product type, title and attribute etc., wherein product type can be complete machine series, mainboard
Series, ruggedized equipment series, board series, material verification is serial, one kind in subject series etc..Server receives management eventually
End creates product information instruction, gets product information according to product information instruction is created, creating product according to product information lacks
Information table is fallen into, product information is sent to test terminal.Test terminal is set to can see the product information of establishment.For example, project
Manager logs in management terminal by permission account, and product information is created in back-stage management interface：Complete machine series, computer, electricity
The model of brain, each section of computer composition etc..By way of mail carrying for product information is created to test terminal transmission
Show, test terminal is according to the prompt it is seen that product information.
It is verified instruction when receiving the defect that test terminal is sent, server is verified instruction by product according to defect
Mark, product defects information are associated with solution information after being saved in defect information table, what receiving quality terminal was sent
Solution is closed corresponding defect by instruction according to solution by instruction, server.Specifically, when tester into
After row defect is verified, product identification, product defects information and solution information are sent to quality terminal, product simultaneously
Matter terminal judges whether preferred the solution information is according to product identification, product defects information and solution information,
Or satisfactory solution.If it is, quality terminal sends solution by instructing to server, server root
Corresponding defect is closed by instruction according to solution.
In the above-described embodiments, product information is created by management terminal, test terminal and research and development terminal is allow to obtain
Product information facilitates follow-up test personnel and research staff to be handled accordingly according to the product information.Pass through receiving quality
The solution that terminal is sent is closed corresponding defect by instruction by instruction, according to solution, and quality personnel can sentence
The quality of disconnected solution information, the solution by receiving the transmission of quality terminal pass through instruction, it is ensured that solution party
The quality of case improves the instruction of solution, finally closes corresponding defect by instruction according to solution, makes defect management
It completes.
In one embodiment, further include step before the step of obtaining defect corresponding solution information：
S302 obtains non-defective information, non-defective information is sent to when product defects information corresponding product is non-defective
Quality terminal, non-defective information is for illustrating the reason that product defects information is non-defective.
Specifically, when research staff judges that the defect of corresponding product is not real defect according to product defects information
When, terminal receives the non-defective information command of input, and terminal obtains non-defective information according to the non-defective information command of the input, will
Non-defective information is sent to server, and server receives the non-defective information of terminal offer, wherein non-defective information is for saying
Bright product defects information is non-defective reason, including the status information of defect be determination is not defect state.Then it is lacked non-
Sunken information is sent to quality terminal.
S303, the non-defective information that receiving quality terminal is sent, will be right by instruction according to non-defective information by instruction
Defect is answered to close.
Specifically, when quality personnel obtain non-defective information, quality terminal sends non-defective letter according to non-defective information
Breath is sent to server by instruction, by non-defective information by instruction, and server will be right by instruction according to non-defective information
Defect is answered to close.
In above-described embodiment, when product defects information corresponding product is non-defective, non-defective information is obtained, by non-defective letter
Breath is sent to quality terminal, and the non-defective information that receiving quality terminal is sent passes through instruction by instruction according to non-defective information
Corresponding defect is closed, can quickly handle be not real defect defect.
As shown in figure 4, in one embodiment, providing a kind of product defects management method, further including step：
S402a receives the defect that test terminal is sent and verifies not by instruction, do not returned by instructing according to defect verification
The step of obtaining the corresponding solution information of defect, solution information be sent to test terminal, until receiving test eventually
The defect that end is sent is verified instruction, and/or
S402b, the solution that receiving quality terminal is sent are not returned by instructing not by instruction according to solution
The step of obtaining the corresponding solution information of defect, solution information be sent to test terminal, until receiving quality end
It holds the solution sent by instruction, is closed corresponding defect by instruction according to solution.
Specifically, when tester judges that the solution cannot change the defect according to solution information, test
Terminal, which receives, sends solution not by instruction, then sends solution not by instruction, server root to server
According to solution not by instructing return to step S204 to be executed, finger is verified until receiving the defect that test terminal is sent
It enables.I.e. when tester judges that solution cannot repair defect, research staff will provide always solution, until test
Personnel judge that solution can repair defect.
When quality terminal receives product identification, product defects information and solution information, judge that solution is
It is not that most preferred solution is either satisfactory solution if not most preferred or undesirable,
Then quality terminal to server send solution not by instruction, according to solution not by instruct return to step S204 into
Row execution, until the solution that quality terminal is sent is by instructing, will correspond to defect by instruction according to solution closes.
In above-described embodiment, verified not through instruction and quality terminal when server receives the defect that test terminal is sent
When the solution of transmission does not pass through instruction, will return to step S204 reacquire solution, ensure that and repair defect
The quality of solution, and the disposition of defect can be tracked in real time, it meets the needs of users.
In one embodiment, instruction is being verified by product identification, product defects information and solution party according to defect
After case information association is saved in defect information table, including step：
Inquiry defect information instruction is received, querying condition is obtained according to inquiry defect information instruction, querying condition includes looking into
Field corresponding content, the restriction content of the condition of field corresponding content and field corresponding content are ask, according to querying condition from defect
Information table search, and lookup result is returned.
Specifically, server receives inquiry defect information instruction, querying condition is obtained according to inquiry defect information instruction, is looked into
Inquiry condition includes inquiry field corresponding content, the restriction content of the condition of field corresponding content and field corresponding content, according to looking into
Inquiry condition is returned from defect information table search, and by lookup result.Administrative staff either research staff or tester or
Quality personnel etc. will inquire defect information, first the input inquiry condition in corresponding terminal, then transmission inquiry inquire
Defect information instruct, server according to inquiry defect information instruction obtain input querying condition, and according to querying condition from lack
Information table search is fallen into, and lookup result is returned and is shown in corresponding terminal with tabular form.Wherein, inquiry field can
To be defect id, defect title, module path, state, be assigned to, make a copy for, severity, priority, problem description, how
It was found that, fault category, climatic environment, weather value, problem state, whether probability problem, problem probability, motherboard platform, complete machine or
Mainboard title, complete machine or mainboard SN, PCB version, other boards, CPU, memory, storage, bios version, BMC versions, firmware and
Version, operating system version, attachment, reappears step, carries journalist, carrying and call time, annotate, solver, solving day operating system
Phase, shutter close date, activation number etc., and the condition of field corresponding content can be equal to, and be not equal to, be more than, small
In, it is more than or equal to, is less than or equal to, including, do not include.For example, the defect id to be inquired is 10, condition is more than field corresponds to
Content limits content as computer, then what is inquired is that the defect id of the computer product is more than 10 defect information.
In one embodiment, server receives the instruction for preserving querying condition, according to the instruction for preserving querying condition
Querying condition is preserved, next time can directly be inquired with the querying condition of preservation when inquiring.
In above-described embodiment, inquiry defect information instruction is received, querying condition, root are obtained according to inquiry defect information instruction
According to querying condition from defect information table search, and lookup result is returned, can be the disposition of real time inspection defect, it is convenient
Management.
As shown in figure 5, in one embodiment, product identification, product defects are believed being verified instruction according to defect
After breath is associated with solution information and is saved in defect information table, including step：
S502 receives marking of defects information command, is lacked corresponding in defect information table according to marking of defects information command
Record is marked in sunken information.
Specifically, when user needs to mark the defect for the defect or concern to be compared, by user terminal to service
Device sends marking of defects information command, and server receives marking of defects information command, will be lacked according to marking of defects information command
It falls into corresponding defect information in information table and record is marked.Here user terminal can be research and development terminal or test terminal
Either management terminal or quality terminal etc..
S504 is received and is shown marking of defects information command, will be in defect information table according to display marking of defects information command
Corresponding marking of defects information is sent to counterpart terminal.
Specifically, after defect information is marked, when user needs to check the defect of label, by user terminal to service
Device, which is sent, shows marking of defects information command, and server, which receives, shows marking of defects information command, according to display marking of defects letter
Corresponding marking of defects information in defect information table is sent to corresponding user terminal by breath instruction, and then user terminal is just with list
Form the defect information of label is shown.
In above-described embodiment, marking of defects information command is received, it will be in defect information table according to marking of defects information command
Record is marked in corresponding defect information, receives and shows marking of defects information command, according to display marking of defects information command
Corresponding marking of defects information in defect information table is sent to counterpart terminal, defect information is marked and then shows label
Defect, more easily defect information can be managed.
As shown in fig. 6, in one embodiment, product identification, product defects are believed being verified instruction according to defect
After breath is associated with solution information and is saved in defect information table, including step：
S602 receives the display defect information command submitted according to the defects of defect information mark, according to display defect
Information command is sent to counterpart terminal in defect information table search to corresponding defect information, by corresponding defect information.
Specifically, when user needs to check defect, identified according to the defects of defect information, user terminal can be to clothes
Business device sends display defect information command, and server receives the display defect information command of user terminal submission, according to display
Defect information is instructed in defect information table search to corresponding defect information.User can be optional with self-defined display defect information
Selecting field has：Defect id, defect title, module path, state, be assigned to, make a copy for, severity, priority, problem retouches
State, how to find, fault category, climatic environment, weather value, problem state, whether probability problem, problem probability, motherboard platform,
Complete machine or mainboard title, complete machine or mainboard SN, PCB version, other boards, CPU, memory, storage, bios version, BMC versions,
Firmware and version, operating system, operating system version, attachment, reappear step, carry journalist, carry call time, annotate, solver, solution
Certainly date, shutter, closing date, activation number, questions and prospect, detailed settlement project.
In one embodiment, user can carry out importing and exporting for defect information, and server receives export defect list
Instruction, according to export defect list instruction by the defect information shown in defect list with XML (extensible markup language,
The subset of standard generalized markup language is a kind of for marking electronic document to make it have structural markup language) format leads
Go out.Likewise, the defect information of XML format can also be imported.
In one embodiment, user terminal can generate statistical report form, and server, which receives, generates statistical report form instruction, root
The defects of defect list information is counted according to the instruction, the result of statistics is then sent to user terminal, user is whole
Termination receives statistical result, and statistical report form is generated according to statistical result.The field of statistical report form can be that Bug closes the date point
Cloth, Bug activate the distribution of number date, Bug to be assigned people's distribution, and Bug processing times are distributed, and the distribution of Bug processing steps, Bug is such as
What finds distribution, and the distribution of Bug climatic environments, whether probability problem is distributed Bug, the distribution of Bug problem states, Bug motherboard platforms point
Cloth, Bug operating systems distribution etc..
S604 receives the operational order that counterpart terminal is sent, is corresponded to corresponding defect information according to operational order
Operation, shown operation includes editor, replicate, is newly-built, activation and closing.
Specifically, when the user clicks defect title when, into display lack details interface, this interface can carry out
Once operate：A bug is searched, next bug is searched, is edited, duplication creates, and solves, and closes, activation and download attachment
Deng different personnel can carry out different operations.Such as：When the defect information is newly-built defect, tester and grind
Hair personnel can be into edlin, duplication, newly-built and solution, and when the defect can be closed, quality personnel can compile
Volume, replicate, be newly-built, solving, activation and closing.When the defect is the defect being turned off, administrative staff can be into edlin, multiple
System, newly-built, solution and activation.
In above-described embodiment, by receiving the display defect information command submitted according to the defects of defect information mark,
According to display defect information command in defect information table search to corresponding defect information, corresponding defect information is sent to pair
Terminal is answered, the operational order that counterpart terminal is sent is received, corresponding operation is carried out to corresponding defect information according to operational order.
Different operations can be carried out to defect information, facilitate the management of user.
In one embodiment, user terminal can carry out back-stage management, and back-stage management is divided into the management of product, Yong Huguan
Reason, user group management, system setting, management daily record and user journal, wherein product can be added in the management of product, looked into
Ask product, resetting inquiry.It can also replicate, merge to product into edlin, module addition is deleted, the operations such as addition field.With
Family management in can be added user information, searching user's information and resetting inquiry, can also to user information into edlin,
The operations such as disabling and activation.User group management can be used for adding user group, inquiry user group and resetting inquiry, can be to user
Group is into operations such as edlin, disabling and activation.System setting can be carried out, for example the maximum attachment size of setting, acquiescence show page
Number, system administration etc..Daily record can be managed：Check that action type has the management of product, product module, custom field to use
Family manages, user group management, the daily records such as system setting.It can carry out user journal：It can check all user names, log in IP,
Landing time can also search for some user's login times and landing time.
Preferably, as shown in fig. 7, in one embodiment, a kind of flow diagram of product defects management method, including
Following steps：
S702 receives management terminal and creates product information instruction, and product information is got according to product information instruction is created,
Product defects information table is created according to product information, product information is sent to test terminal.
S704 obtains the product defects information that test terminal is submitted according to product information, and product defects information includes product
Mark, corresponding defect is created according to product identification.
S706 obtains the corresponding solution information of defect, solution information is sent to test terminal.
It, will be described non-defective if server obtains non-defective information before obtaining the corresponding solution information of defect
Information is sent to quality terminal, and the non-defective information that server receiving quality terminal is sent is by instruction, according to non-defective information
Corresponding defect is closed by instruction.Then directly terminate, no longer executes step S706.
S708 receives the defect that test terminal is sent and is verified instruction.
When receive be test terminal send defect be verified instruction execution step S710, when receive be survey
The defect that terminal is sent is tried to verify not through instruction, then return to step S706 execution.
S710 is verified instruction according to defect and product identification, product defects information is associated with guarantor with solution information
It is stored in defect information table.
S712, the solution that receiving quality terminal is sent pass through instruction.
What is sent when receiving quality terminal is solution by instruction, S714 is thened follow the steps, if receiving quality terminal
Send be solution not by instruction, then return to step S706 execution.
S714 is closed corresponding defect by instruction according to solution.
In above-described embodiment, by management terminal create product information, be sent to test terminal, then test terminal according to
Product information creates the product defects information of corresponding product, and product defects information is then supplied to research staff, researches and develops people
Member provides solution, and server gets solution information, sends the solution information to test terminal, tests terminal
The verification of solution information is carried out, server receives test terminal authentication defect information by instruction, by product identification, production
Product defect information is associated with solution information to be saved in defect information table.And product identification, product defects information are conciliate
Certainly scheme information is sent to quality terminal, receives the solution of quality terminal transmission by instruction, is led to according to solution
Instruction is crossed to close corresponding defect.Realize solution from the generation of defect to defect can real-time tracking product defects situation,
And it can ensure the quality of the corresponding solution of defect.
As shown in figure 8, in one embodiment, a kind of product defects managing device 800 is provided, including defect newly models
Block 802, defect solution acquisition module 804 and it is verified module 806, wherein：
Defect creates module 802, and the product defects information submitted for obtaining test terminal, product defects information includes production
Product identify, and corresponding defect is created according to product identification；
Defect solution acquisition module 804, for obtaining the corresponding solution information of defect, by solution information
It is sent to test terminal, solution information is for repairing defect；
It is verified module 806, instruction is verified for receiving the defect that test terminal is sent, is verified according to defect logical
It crosses instruction product identification, product defects information are associated with solution information and are saved in defect information table.
In the above-described embodiments, module 802 is created by defect and obtains the product defects information that test terminal is submitted, product
Defect information includes product identification, corresponding defect is created according to product identification, then in defect solution acquisition module 804
The corresponding solution information of middle acquisition defect, is sent to test terminal by solution information, is finally being verified module
The defect that test terminal is sent is received in 806 and is verified instruction, and being verified instruction according to defect lacks product identification, product
Sunken information is associated with solution information to be saved in defect information table, is realized real-time tracking product defects situation and can be expired
Sufficient user demand.
In one embodiment, product defects managing device 800 further includes：
Product creation module creates product information instruction for receiving management terminal, is obtained according to product information instruction is created
Product information is got, product defects information table is created according to product information, product information is sent to test terminal, product information
Type, title including product and attribute；And/or
Defect closedown module, the solution for the transmission of receiving quality terminal are passed through by instruction according to solution
Corresponding defect is closed in instruction.
In one embodiment, product defects managing device 800 further includes：
Non-defective data obtaining module, for when product defects information corresponding product is non-defective, obtaining non-defective information,
Non-defective information is sent to quality terminal, non-defective information is for illustrating the reason that product defects information is non-defective；
Non-defective closedown module, the non-defective information for the transmission of receiving quality terminal is by instruction, according to non-defective letter
Breath is closed corresponding defect by instruction.
In one embodiment, product defects managing device 800 further includes：
Defect is verified command reception module, is verified not through instruction, root for receiving the defect that test terminal is sent
The corresponding solution information of defect is not obtained by instructing to return according to defect verification, solution information is sent to test eventually
The step of end, is verified instruction until receiving the defect that test terminal is sent；And/or
For solution by command reception module, the solution for the transmission of receiving quality terminal does not pass through instruction, root
The corresponding solution information of defect is not obtained by instructing to return according to solution, solution information is sent to test eventually
The step of end, corresponding will be lacked according to solution by instruction until the solution that receiving quality terminal is sent is by instruction
It falls into and closes.
In one embodiment, product defects managing device 800, including：
Enquiry module obtains querying condition according to inquiry defect information instruction, looks into for receiving inquiry defect information instruction
Inquiry condition includes inquiry field corresponding content, the restriction content of the condition of field corresponding content and field corresponding content, according to looking into
Inquiry condition is returned from defect information table search, and by lookup result.
In one embodiment, product defects managing device 800, including：
Mark module will be in defect information table according to marking of defects information command for receiving marking of defects information command
Record is marked in corresponding defect information；
Marking of defects information display module shows marking of defects information command for receiving, according to display marking of defects letter
Corresponding marking of defects information in defect information table is sent to counterpart terminal by breath instruction.
In one embodiment, product defects managing device 800, including：
Defect information display module refers to for receiving the display defect information submitted according to the defects of defect information mark
It enables, according to display defect information command in defect information table search to corresponding defect information, corresponding defect information is sent
To counterpart terminal；
Operation module, the operational order for receiving counterpart terminal transmission, according to operational order to corresponding defect information
Corresponding operation is carried out, shown operation includes editor, replicates, is newly-built, activating and closing.
Include being connected by system bus as shown in figure 9, in one embodiment, providing a kind of computer equipment
Processor, memory, storage medium, network interface.Memory includes built-in storage and non-volatile memory medium, the computer
Operating system and a kind of computer program of product defects managing device, the production are stored in the non-volatile memory medium of equipment
The computer program of product defect managing device is for realizing a kind of product defects management method.The processor of the computer equipment is used
In providing calculating and control ability, it is configured as executing a kind of product defects management method.Interior storage in the computer equipment
Device provides environment for the operation of the computer program in non-volatile memory medium.Network interface in the computer equipment is used for
Obtain product defects information.The computer equipment can be desktop computer, can also be as smart mobile phone, tablet computer or
The mobile terminal of personal digital assistant etc..It will be understood by those skilled in the art that structure shown in Fig. 9, only with this hair
The block diagram of the bright relevant part-structure of scheme, does not constitute the limit for the computer equipment being applied thereon to the present invention program
Fixed, specific computer equipment may include either combining certain components or tool than more or fewer components as shown in the figure
There is different component arrangements.
In one embodiment, a kind of computer equipment is provided, including memory, processor and storage are on a memory
And the computer program that can be run on a processor, processor make processor execute following steps when executing program：It obtains and surveys
The product defects information that terminal is submitted is tried, product defects information includes product identification, and corresponding defect is created according to product identification；
The corresponding solution information of defect is obtained, solution information is sent to test terminal, solution information is for repairing
Defect；It receives the defect that test terminal is sent and is verified instruction, being verified instruction according to defect lacks product identification, product
Sunken information is associated with solution information to be saved in defect information table.
In one embodiment, processor is additionally operable to execute following steps：It receives management terminal and creates product information instruction,
Product information is got according to product information instruction is created, product defects information table is created according to product information, by product information
It is sent to test terminal, product information includes the type, title and attribute of product；And/or the solution that receiving quality terminal is sent
Scheme is closed corresponding defect by instruction by instruction, according to solution.
In one embodiment, it before processor executes the step of obtaining defect corresponding solution information, is additionally operable to
Execute following steps：When product defects information corresponding product is non-defective, non-defective information is obtained, non-defective information is sent to
Quality terminal, non-defective information is for illustrating the reason that product defects information is non-defective；Receiving quality terminal is sent non-scarce
Information is fallen by instruction, is closed corresponding defect by instruction according to non-defective information.
In one embodiment, processor is additionally operable to execute following steps：The defect that test terminal is sent is received to verify not
By instruction, the corresponding solution information of defect is not obtained by instructing to return according to defect verification, by solution information
The step of being sent to test terminal is verified instruction until receiving the defect that test terminal is sent；And/or receiving quality terminal
The solution of transmission does not obtain the corresponding solution letter of defect according to solution not by instruction by instructing to return
Breath, by solution information be sent to test terminal the step of, until receiving quality terminal send solution by instruction,
Corresponding defect is closed by instruction according to solution.
In one embodiment, processor is executed is being verified instruction by product identification, product defects letter according to defect
After breath is associated with solution information and is saved in defect information table, it is additionally operable to execution following steps：Receive inquiry defect letter
Breath instruction obtains querying condition according to defect information instruction is inquired, and querying condition includes inquiry field corresponding content, field correspondence
The condition of content and the restriction content of field corresponding content, according to querying condition from defect information table search, and by lookup result
It returns.
In one embodiment, processor is executed is being verified instruction by product identification, product defects letter according to defect
After breath is associated with solution information and is saved in defect information table, it is additionally operable to execution following steps：Receive marking of defects letter
Breath instruction, record is marked according to marking of defects information command by corresponding defect information in defect information table；Receive display
Marking of defects information command sends corresponding marking of defects information in defect information table according to display marking of defects information command
To counterpart terminal.
In one embodiment, processor is executed is being verified instruction by product identification, product defects letter according to defect
After breath is associated with solution information and is saved in defect information table, it is additionally operable to execution following steps：Reception is believed according to defect
Breath the defects of mark submit display defect information command, according to display defect information command defect information table search to pair
Corresponding defect information is sent to counterpart terminal by the defect information answered；The operational order that counterpart terminal is sent is received, according to behaviour
It instructs and corresponding operation is carried out to corresponding defect information, shown operation includes editor, duplication, newly-built, activation and closes.
In one embodiment, a kind of computer readable storage medium is provided, computer program is stored thereon with, the journey
Processor is made to execute following steps when sequence is executed by processor：The product defects information that test terminal is submitted is obtained, product lacks
Sunken information includes product identification, and corresponding defect is created according to product identification；The corresponding solution information of defect is obtained, will be solved
Certainly scheme information is sent to test terminal, and solution information is for repairing defect；Receive the defect verification that test terminal is sent
By instruction, instruction is verified according to defect, product identification, product defects information are associated with solution information and are saved in
In defect information table.
In one embodiment, processor is additionally operable to execute following steps：It receives management terminal and creates product information instruction,
Product information is got according to product information instruction is created, product defects information table is created according to product information, by product information
It is sent to test terminal, product information includes the type, title and attribute of product；And/or the solution that receiving quality terminal is sent
Scheme is closed corresponding defect by instruction by instruction, according to solution.
In one embodiment, processor executed before the step of obtaining defect corresponding solution information, also used
In execution following steps：When product defects information corresponding product is non-defective, non-defective information is obtained, non-defective information is sent
Quality terminal is given, non-defective information is for illustrating the reason that product defects information is non-defective；Receiving quality terminal is sent non-
Defect information is closed corresponding defect by instruction by instruction, according to non-defective information.
In one embodiment, processor is additionally operable to execute following steps：The defect that test terminal is sent is received to verify not
By instruction, the corresponding solution information of defect is not obtained by instructing to return according to defect verification, by solution information
The step of being sent to test terminal is verified instruction until receiving the defect that test terminal is sent；And/or receiving quality terminal
The solution of transmission does not obtain the corresponding solution letter of defect according to solution not by instruction by instructing to return
Breath, by solution information be sent to test terminal the step of, until receiving quality terminal send solution by instruction,
Corresponding defect is closed by instruction according to solution.
In one embodiment, processor is executed is being verified instruction by product identification, product defects letter according to defect
After breath is associated with solution information and is saved in defect information table, it is additionally operable to execution following steps：Receive inquiry defect letter
Breath instruction obtains querying condition according to defect information instruction is inquired, and querying condition includes inquiry field corresponding content, field correspondence
The condition of content and the restriction content of field corresponding content, according to querying condition from defect information table search, and by lookup result
It returns.
In one embodiment, processor is executed is being verified instruction by product identification, product defects letter according to defect
After breath is associated with solution information and is saved in defect information table, it is additionally operable to execution following steps：Receive marking of defects letter
Breath instruction, record is marked according to marking of defects information command by corresponding defect information in defect information table；Receive display
Marking of defects information command sends corresponding marking of defects information in defect information table according to display marking of defects information command
To counterpart terminal.
In one embodiment, processor is executed is being verified instruction by product identification, product defects letter according to defect
After breath is associated with solution information and is saved in defect information table, it is additionally operable to execution following steps：Reception is believed according to defect
Breath the defects of mark submit display defect information command, according to display defect information command defect information table search to pair
Corresponding defect information is sent to counterpart terminal by the defect information answered；The operational order that counterpart terminal is sent is received, according to behaviour
It instructs and corresponding operation is carried out to corresponding defect information, shown operation includes editor, duplication, newly-built, activation and closes.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, it is non-volatile computer-readable that the program can be stored in one
It takes in storage medium, in the embodiment of the present invention, which can be stored in the non-volatile memory medium of computer system, and
It is executed by least one of computer system processor, includes the flow such as the embodiment of above-mentioned each method with realization.Its
In, the storage medium can be magnetic disc, CD, read-only memory (Read-Only Memory, ROM) or random storage
Memory body (Random Access Memory, RAM) etc..
Each technical characteristic of embodiment described above can be combined arbitrarily, to keep description succinct, not to above-mentioned reality
It applies all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, it is all considered to be the range of this specification record.
Several embodiments of the invention above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that coming for those of ordinary skill in the art
It says, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of product defects management method, the method, including：
The product defects information that test terminal is submitted is obtained, the product defects information includes product identification, according to the product
Mark creates corresponding defect；
The corresponding solution information of the defect is obtained, the solution information is sent to test terminal, the solution
Scheme information is for repairing the defect；
It receives the defect that test terminal is sent and is verified instruction, instruction is verified by the product mark according to the defect
Know, the product defects information is associated with the solution information and is saved in defect information table.
2. according to the method described in claim 1, it is characterized in that, the method, further includes：
It receives management terminal and creates product information instruction, product information is got according to establishment product information instruction, according to
The product information creates product defects information table, the product information is sent to test terminal, the product information includes
Type, title and the attribute of product；And/or
The solution that receiving quality terminal is sent is closed corresponding defect by instruction by instruction, according to the solution
It closes.
3. according to the method described in claim 1, it is characterized in that, the defect corresponding solution information of obtaining
Before step, further include：
When the product defects information corresponding product is non-defective, non-defective information is obtained, the non-defective information is sent to
Quality terminal, the non-defective information is for illustrating the reason that the product defects information is non-defective；
The non-defective information that receiving quality terminal is sent, will corresponding defect by instruction according to the non-defective information by instruction
It closes.
4. according to the method described in claim 1, it is characterized in that, the method, further includes：
It receives the defect that test terminal is sent to verify not by instruction, acquisition institute is not returned to by instructing according to defect verification
The step of stating the corresponding solution information of defect, the solution information is sent to test terminal, tests until receiving
The defect that terminal is sent is verified instruction；And/or
The solution that receiving quality terminal is sent does not obtain institute according to the solution not by instruction by instructing to return
The step of stating the corresponding solution information of defect, the solution information be sent to test terminal, until receiving quality
The solution that terminal is sent is closed corresponding defect by instruction by instruction, according to the solution.
5. according to the method described in claim 1, it is characterized in that, it is described instruction is verified according to the defect will be described
Product identification, the product defects information are associated with the solution information be saved in defect information table after, including：
Inquiry defect information instruction is received, is instructed according to the inquiry defect information and obtains querying condition, the querying condition packet
Inquiry field corresponding content, the restriction content of the condition of field corresponding content and field corresponding content are included, according to the inquiry item
Part is returned from defect information table search, and by lookup result.
6. according to the method described in claim 1, it is characterized in that, it is described instruction is verified according to the defect will be described
Product identification, the product defects information are associated with the solution information be saved in defect information table after, including：
Marking of defects information command is received, according to the marking of defects information command by corresponding defect information in defect information table
Record is marked；
It receives and shows marking of defects information command, it will be corresponding in defect information table according to the display marking of defects information command
Marking of defects information is sent to counterpart terminal.
7. according to the method described in claim 1, it is characterized in that, it is described instruction is verified according to the defect will be described
Product identification, the product defects information are associated with the solution information be saved in defect information table after, including：
The display defect information command submitted according to the defects of defect information mark is received, is referred to according to the display defect information
It enables in defect information table search to corresponding defect information, the corresponding defect information is sent to counterpart terminal；
The operational order that the counterpart terminal is sent is received, the corresponding defect information is carried out pair according to the operational order
The operation answered, shown operation include editor, replicate, is newly-built, activating and closing.
8. a kind of product defects managing device, which is characterized in that including
Defect creates module, and the product defects information submitted for obtaining test terminal, the product defects information includes product
Mark, corresponding defect is created according to the product identification；
Defect solution acquisition module believes the solution for obtaining the corresponding solution information of the defect
Breath is sent to test terminal, and the solution information is for repairing the defect；
It is verified module, instruction is verified for receiving the defect that test terminal is sent, is verified according to the defect
The product identification, the product defects information are associated with the solution information and are saved in defect information table by instruction.
9. a kind of computer equipment, including memory, processor and storage are on a memory and the meter that can run on a processor
Calculation machine program, which is characterized in that the processor realizes the step of any one of claim 1-7 the methods when executing described program
Suddenly.
10. a kind of computer storage media, is stored thereon with computer program, which is characterized in that the program is executed by processor
Any one of Shi Shixian claims 1-7 the method steps.
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