CN108243446B

CN108243446B - Network communication problem judgment processing method and device

Info

Publication number: CN108243446B
Application number: CN201611228290.0A
Authority: CN
Inventors: 王延长; 王晨; 杨川; 闻君; 郑远哲
Original assignee: China Mobile Communications Group Co Ltd; China Mobile Group Zhejiang Co Ltd
Current assignee: China Mobile Communications Group Co Ltd; China Mobile Group Zhejiang Co Ltd
Priority date: 2016-12-27
Filing date: 2016-12-27
Publication date: 2021-07-13
Anticipated expiration: 2036-12-27
Also published as: CN108243446A

Abstract

The embodiment of the invention provides a method and a device for judging and processing network communication problems. The method comprises the following steps: if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a first number of times that a data packet round-trip delay is over long in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the first number is greater than a first preset threshold; if the number of the cells is not larger than 1, judging that the network communication link to be judged is a network problem; and if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem. The device is used for executing the method. The method and the device provided by the invention improve the accuracy of judging the network communication problem.

Description

Network communication problem judgment processing method and device

Technical Field

The embodiment of the invention relates to the technical field of communication, in particular to a method and a device for judging and processing network communication problems.

Background

With the development of science and technology, wireless communication is applied more and more in people's life, and people have higher and higher requirements on wireless communication, especially on the response speed of wireless peers.

Under the prior art, in the method for delimiting the problem of slow internet surfing or internet incapability of a user due to slow response or overtime response of a wireless communication TCP, the user usually only needs to verify whether the download rate of the user through a wireless network meets the normal range of the network system, if the download rate of the user is in the abnormal range, a corresponding weak coverage library is inquired, and if the user is judged to be not in the weak coverage, the problem of slow internet surfing or internet incapability of the user is judged as the problem at the user terminal side. However, this analysis and determination method cannot determine whether the problem is a terminal, a network, or a server only by download rate analysis, and determines the problem of network communication only by inquiring and signing data, resulting in low accuracy of determination of the problem of network communication.

Therefore, how to provide a method to improve the accuracy of the determination of the network communication problem is a problem to be solved in the field.

Disclosure of Invention

In order to overcome the defects in the prior art, embodiments of the present invention provide a method and an apparatus for determining and processing a network communication problem.

In one aspect, an embodiment of the present invention provides a method for determining and processing a network communication problem, where the method includes:

if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a first number of times that a data packet round-trip delay is over long in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the first number is greater than a first preset threshold;

if the number of the cells is not larger than 1, judging that the network communication link to be judged is a network problem;

if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem;

the round-trip delay of the data packet is specifically as follows: when a download service occurs through a 2G network, if the round-trip delay of the data packet is greater than a second preset threshold value, determining that the round-trip delay of the data packet is over long; when a downloading service occurs through the 3G network, if the round-trip delay of the data packet is greater than a third preset threshold value, determining that the round-trip delay of the data packet is over long; and when a download service occurs through the 4G network, if the round-trip delay of the data packet is greater than a fourth preset threshold value, determining that the round-trip delay of the data packet is overlong.

In another aspect, an embodiment of the present invention provides a method for determining and processing a network communication problem, where the method includes:

if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a second time of sending a request with an ultra-long time delay to a server by the first user terminal in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the second time is greater than a fifth preset threshold;

specifically, the time delay from the third step ASK to the first GET in the first TCP set-up chain is greater than a sixth preset threshold when the first user terminal sends the request to the server during the process of downloading the service.

judging whether the request time delay of the server responding to the first user terminal is overlong after the first user number sends a request to the server through the first user terminal in a preset time period;

if the request time delay of the server responding to the first user terminal is too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the second user terminal is normal or not after the first user number sends the request to the server through the second user terminal, and if the request time delay is normal, judging that the network communication link to be judged is the problem of the first user terminal; if the network communication link is still overlong, judging that the network communication link to be judged is a server or client problem;

or, if the request time delay of the server responding to the first user terminal is too long after the first user number sends the request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the first user terminal is normal or not after the second user number sends the request to the server through the first user terminal, and if the request time delay is normal, judging that the network communication link to be judged is a server or client problem; if the network communication link is still overlong, judging that the network communication link to be judged is the first user terminal problem;

if the request time delay of the server responding to the first user terminal is not too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the time delay of the first user number uploading data to a server air interface through the first user terminal in the preset time period is too long, and if the time delay of the first user number uploading data to the server air interface through the first user terminal is too long, judging that the network communication link to be judged is a server or client problem;

the time delay of the server responding to the request of the first user terminal is longer, specifically, the time delay from the ASK of the first GET to the time when the server sends the first data packet within the preset time period is longer than a seventh preset threshold, and is longer than an eighth preset threshold; the time delay of the first user number uploading data to the server air interface through the first user terminal is specifically that the number of times that the uplink round trip delay of the data packet is greater than the ninth preset threshold in the preset time period is greater than the tenth preset threshold.

In another aspect, an embodiment of the present invention provides a device for determining and processing a network communication problem, including:

a first calculating unit, configured to, if it is determined that a first user number corresponding to a network communication link to be determined occurs a download service in multiple cells within a preset time period through a first user terminal, count a first number of times that a round-trip delay of a data packet is too long in a process that the first user number occurs the download service in each cell within the preset time period through the first user terminal, and calculate the number of cells in which the first number is greater than a first preset threshold;

the first judging unit is used for judging that the network communication link to be judged is a network problem if the number of the cells is judged to be not more than 1;

a second determination unit, configured to determine that the network communication link to be determined is the problem of the first user terminal if it is determined that the number of the cells is greater than 1;

wherein, the data packet round-trip delay super-long comprises: when a download service occurs through a 2G network, if the round-trip delay of the data packet is greater than a second preset threshold value, determining that the round-trip delay of the data packet is over long; when a downloading service occurs through the 3G network, if the round-trip delay of the data packet is greater than a third preset threshold value, determining that the round-trip delay of the data packet is over long; and when a download service occurs through the 4G network, if the round-trip delay of the data packet is greater than a fourth preset threshold value, determining that the round-trip delay of the data packet is overlong.

The embodiment of the invention also provides a device for judging and processing the network communication problem, which comprises:

a second calculating unit, configured to, if it is determined that a first user number corresponding to a network communication link to be determined has been subjected to a download service in multiple cells within a preset time period through a first user terminal, count a second number of times that a request delay is excessively long when the first user number has been subjected to the download service in each cell within the preset time period through the first user terminal, and calculate the number of cells in which the second number is greater than a fifth preset threshold;

a third determination unit, configured to determine that the network communication link to be determined is a network problem if it is determined that the number of the cells is not greater than 1;

a fourth determining unit, configured to determine that the network communication link to be determined is the problem of the first user terminal if it is determined that the number of the cells is greater than 1;

specifically, the request time delay superlength sent by the first user terminal to the server in the process of the occurrence of the download service is that the time delay from the third step ASK to the first GET in the first-flow TCP link establishment is greater than a sixth preset threshold.

the system comprises a judging unit, a processing unit and a processing unit, wherein the judging unit is used for judging whether the request time delay of the server responding to a first user terminal is too long after the first user number sends a request to the server through the first user terminal in a preset time period;

a third processing unit, configured to determine, if a request delay of the server in response to the request from the first user terminal is too long after the first user number sends the request to the server through the first user terminal within the preset time period, whether the request delay of the server in response to the second user terminal is normal after the first user number sends the request to the server through the second user terminal, and if the request delay is normal, determine that the network communication link to be determined is the problem of the first user terminal; if the network communication link is still overlong, judging that the network communication link to be judged is a server or client problem;

a fourth processing unit, configured to, after the first user number sends a request to a server through a first user terminal in the preset time period, determine whether a time delay of the first user number from uploading data to an air interface of the server through the first user terminal is too long if a request time delay of the server in response to the first user terminal is not too long, and determine that the to-be-determined network communication link is a server or client problem if the time delay of the first user number from uploading data to the air interface of the server through the first user terminal is too long;

According to the method and the device for judging and processing the network communication problem, the network communication problem of the communication link to be judged is judged according to each time delay in the signaling interaction process, so that the accuracy of judging the network communication problem is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.

Fig. 1 is a schematic flowchart of a method for determining and processing a network communication problem according to an embodiment of the present invention;

fig. 2 is a schematic flowchart of a network communication problem determination processing method according to another embodiment of the present invention;

fig. 3 is a flowchart illustrating a network communication problem determination processing method according to another embodiment of the present invention;

fig. 4 is a schematic structural diagram of a network communication problem determination processing apparatus according to an embodiment of the present invention;

fig. 5 is a schematic structural diagram of a network communication problem determination processing apparatus according to another embodiment of the present invention;

fig. 6 is a schematic structural diagram of a network communication problem determination processing apparatus according to yet another embodiment of the present invention;

fig. 7 is a schematic structural diagram of a network communication problem determination processing apparatus according to yet another embodiment of the present invention;

fig. 8 is a schematic structural diagram of a network communication problem determination processing apparatus according to yet another embodiment of the present invention;

fig. 9 is a schematic physical structure diagram of a network communication problem determination processing device according to an embodiment of the present invention;

fig. 10 is a schematic physical structure diagram of a network communication problem determination processing device according to another embodiment of the present invention;

fig. 11 is a schematic entity structure diagram of a network communication problem determination processing device according to yet another embodiment of the present invention.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some embodiments, but not all embodiments, of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

Fig. 1 is a schematic flow chart of a method for determining and processing a network communication problem according to an embodiment of the present invention, and as shown in fig. 1, the method for determining and processing a network communication problem according to the embodiment of the present invention includes:

s101, if judging that a first user number corresponding to a network communication link to be judged generates a downloading service in a plurality of cells in a preset time period through a first user terminal, counting a first number of times that a data packet round-trip delay is over long in the process that the first user number generates the downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the first number is greater than a first preset threshold;

specifically, the network communication problem determination processing device acquires all download service information generated by a first user number corresponding to a network communication link to be determined within a preset time period through a first user terminal, acquires a first number of times that a data packet round-trip delay is excessively long in a process that the first number is subjected to a download service within each cell through the first user terminal within the preset time period according to the acquired download service information if it is judged that the first user number corresponding to the network communication link to be determined is generated with the download service within the preset time period through the first user terminal according to the acquired download service information, and calculates the number of cells of which the first number is greater than a first preset threshold. It can be understood that, the round-trip delay of the data packet in the downloading service process is a time period between the time when the server sends the data packet to the first user terminal and the time when the first user terminal returns response information to the server after receiving the data packet, which are acquired by the time probe; the round-trip delay of the data packet is specifically as follows: when a download service occurs through a 2G network, if the round-trip delay of the data packet is greater than a second preset threshold value, determining that the round-trip delay of the data packet is over long, and if the round-trip delay of the data packet is not greater than the second preset threshold value, determining that the round-trip delay of the data packet is normal; when a downloading service occurs through a 3G network, if the round-trip delay of the data packet is greater than a third preset threshold value, determining that the round-trip delay of the data packet is over long, and if the round-trip delay of the data packet is not greater than the third preset threshold value, determining that the round-trip delay of the data packet is normal; when a download service occurs through the 4G network, if the round-trip delay of the data packet is greater than a fourth preset threshold value, the round-trip delay of the data packet is determined to be over long, and if the round-trip delay of the data packet is not greater than the fourth preset threshold value, the round-trip delay of the data packet is determined to be normal. It should be noted that the first subscriber number may be identified by a corresponding first IMSI, and the first subscriber terminal is identified by a corresponding first IMEI.

S102, if the number of the cells is judged to be not more than 1, judging that the network communication link to be judged is a network problem;

specifically, if the device determines that the number of cells in which the first number of times that the round-trip delay of the data packet is over long in the process of downloading the service in each cell by the first user terminal in a preset time period is not greater than 1, the device determines that the round-trip delay of the data packet is normal in the process of downloading the service in most cells by the first user terminal, and therefore determines that the current network communication link to be determined is a network problem.

S103, if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem;

specifically, if the device determines that the number of the cells in which the first number of times that the round-trip delay of the data packet is too long in the process of downloading the service by the first user terminal in each cell within a preset time period is greater than 1, it determines that the round-trip delay of the data packet is too long more than once in the process of downloading the service by the first user terminal in the cell, and thus determines that the current network communication link to be determined is the first user terminal.

For example, the apparatus obtains 139XXXX5555 that download services have occurred in A, B, C three cells within 3 hours by using the first mobile phone, and the specific information is as follows: (1) the number of times that the round-trip delay of the data packet is more than 2500ms when the downloading service occurs in the cell A through the 2G network within 3 hours is 2; the times that the round-trip delay of the data packet is more than 1000ms when the downloading service occurs through the 3G network is 2; the number of times that the round-trip delay of the data packet is more than 500ms when the downloading service occurs through the 4G network is 1; (2) the number of times that the round-trip delay of the data packet is more than 2500ms when the downloading service occurs in the cell B through the 2G network within 3 hours is 3; the times that the round-trip delay of the data packet is more than 1000ms when the downloading service occurs through the 3G network is 3; the number of times that the round-trip delay of the data packet is more than 500ms when the downloading service occurs through the 4G network is 1; (3) the number of times that the round-trip delay of the data packet is more than 2500ms when the downloading service occurs in the C cell through the 2G network within 3 hours is 3; the times that the round-trip delay of the data packet is more than 1000ms when the downloading service occurs through the 3G network is 2; the times that the round-trip delay of the data packet is more than 500ms when the downloading service occurs through the 4G network is 2; the device calculates the number of times that the round trip delay of the data packet is over long in the process of downloading service in the cell A in the 3 hours by the A mobile phone of 139XXXX5555 is 5; the number of times that the round-trip delay of the data packet is overlong in the downloading service process of the cell B is 7; the number of times that the round-trip delay of the data packet is overlong in the downloading service process of the cell C is 7; if the cells with the number of times that the round-trip delay of the data packet is over 6 in the process of downloading the service within 3 hours by the aid of the first mobile phone are the cell B and the cell C, and if the number of the cells is two, the problem that the 139XXXX5555 passes through the network communication link of the first mobile phone is determined to be the problem of the user terminal, namely the problem of the first mobile phone, and the service system can remind the user of repairing the own mobile phone. It should be noted that the first preset threshold, the second preset threshold, the third preset threshold, the fourth preset threshold and the preset time period may all take other values, and may be specifically adjusted according to actual situations, and this is not specifically limited here.

According to the network communication problem judgment processing method provided by the embodiment of the invention, the network communication problem of the communication link to be judged is judged according to each time delay in the signaling interaction process, so that the accuracy of judging the network communication problem is improved.

On the basis of the above embodiment, further, the method further includes:

if the fact that the first user number is subjected to the downloading service in only one cell in the preset time period through a first user terminal is judged, whether the round-trip delay of a data packet of the first user number in the process of the downloading service in the cell through a second user terminal is normal is judged, and if the round-trip delay is normal, the network communication link to be judged is judged to be the problem of the first user terminal; if the network communication link is overlong, judging that the network communication link to be judged is a network problem;

or, if it is determined that the first user number has already downloaded in only one cell within the preset time period through the first user terminal, determining whether round-trip delay of a data packet of a second user number in a process of downloading the service in the cell through the first user terminal is normal, if so, determining that the network communication link to be determined is a network problem, and if so, determining that the network communication link to be determined is the first user terminal problem.

Specifically, the device acquires all download service information of a first user number corresponding to a network communication link to be determined, which has occurred in a preset time period through a first user terminal, judges and learns that the first user number has occurred in a download service in only one cell in the preset time period through the first user terminal according to the acquired download service information, and determines whether round-trip delay of a data packet of the first user number in the process of the download service occurring in the cell through a second user terminal is normal, if so, determines that the network communication link to be determined is the first user terminal problem; if the network communication link is overlong, judging that the network communication link to be judged is a network problem; or, the device acquires all download service information of a first user number corresponding to a network communication link to be determined, which has occurred in a preset time period through a first user terminal, judges whether the download service of the first user number in the preset time period through the first user terminal has occurred in one cell according to the acquired download service information, and determines whether the round-trip delay of a data packet of a second user number in the process of the download service occurring in the cell through the first user terminal is normal, if so, determines that the network communication link to be determined is a network problem, and if so, determines that the network communication link to be determined is the first user terminal problem. It should be noted that the second subscriber number may be identified by a corresponding second IMSI; the second user terminal may be identified by a corresponding second IMEI.

For example, the apparatus obtains a problem that the 139XXXX5555 has only downloaded service in the D cell within 3 hours by the first cell phone, and if it is recognized that the 139XXXX5555 has normal round-trip delay of a packet when having downloaded service in the D cell by the second cell phone according to the first IMSI corresponding to the 139XXXX5555 and the second IMEI corresponding to the second cell phone, the apparatus determines that the current network communication link is the first cell phone side; if the device identifies that the packet round-trip delay of the 139XXXX5555 occurs when the download service of the cell D is over-occurred through the cell b by the cell b according to the first IMSI corresponding to the 139XXXX5555 and the second IMEI corresponding to the cell b, the current network communication link is determined to be a network problem.

For another example, the apparatus obtains that 139XXXX5555 has only downloaded service in the D cell within 3 hours by the first mobile phone, and if the apparatus recognizes that the 139XXXX6666 has normal round-trip delay of a data packet when downloading service occurs in the D cell by the first mobile phone according to the second IMSI corresponding to the 139XXXX6666 and the first IMEI corresponding to the first mobile phone, it determines that the current network communication link is a network problem; if the device identifies that the packet round-trip delay of the 139XXXX6666 occurs when the download service of the cell D is over-performed by the first mobile phone according to the second IMSI corresponding to the 139XXXX6666 and the first IMEI corresponding to the first mobile phone, the device determines that the current network communication link is the first mobile phone.

According to the network communication problem judgment processing method provided by the embodiment of the invention, the network communication problem of the communication link to be judged is judged according to each time delay in the signaling interaction process and the card replacement and replacement test, so that the accuracy of judging the network communication problem is improved.

Fig. 2 is a schematic flow chart of a method for determining and processing a network communication problem according to another embodiment of the present invention, and as shown in fig. 2, the embodiment of the present invention provides a method for determining and processing a network communication problem, including:

s201, if judging that a first user number corresponding to a network communication link to be judged generates a downloading service in a plurality of cells in a preset time period through a first user terminal, counting a second time of sending a request time delay to a server by the first user terminal in the downloading service process of each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the second time is greater than a fifth preset threshold;

specifically, the network communication problem determination processing device acquires all download service information that a first user number corresponding to a network communication link to be determined has occurred in a preset time period through a first user terminal, and if it is judged according to the acquired download service information that it is known that the first user number corresponding to the network communication link to be determined has occurred in a plurality of cells in the preset time period through the first user terminal, acquires, according to the acquired download service information, a second number of times that a request is sent from the first user terminal to a server during a download service process of the first user number in each cell through the first user terminal in the preset time period, and calculates the number of cells in which the second number is greater than a fifth preset threshold. It can be understood that, in the process of downloading the service, the time delay of sending the request from the first user terminal to the server is a time period between the sending time of the third step ASK in the process of establishing the link of the first stream TCP and the sending time of the first GET, which is obtained by the time probe; the specific step of the first user terminal sending the request to the server with the super-long time delay is as follows: the first user terminal sends a request to the server, wherein the request time delay is greater than a sixth preset threshold; and if the time delay for the first user terminal to send the request to the server is not greater than a sixth preset threshold, the time delay for the first user terminal to send the request to the server is normal. It should be noted that the first subscriber number may be identified by a corresponding first IMSI, and the first subscriber terminal is identified by a corresponding first IMEI.

S202, if the number of the cells is judged to be not more than 1, judging that the network communication link to be judged is a network problem;

specifically, if it is determined that the number of cells in which the second number of times that the first user terminal sends a request to the server for a long time delay is greater than a sixth preset threshold is not greater than 1 in the process that the first user number passes through the first user terminal and the downloading service occurs in each cell within a preset time period, the device determines that the round-trip delay of a data packet of the first user terminal is normal in the process that the downloading service occurs in most cells, and thus determines that the current network communication link to be determined is a network problem.

S203, if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem;

specifically, if the device determines that the number of the cells in which the second number of times that the round-trip delay of the data packet is too long in the process of the downloading service of each cell of the first user number in the preset time period through the first user terminal is greater than a sixth preset threshold is greater than 1, it is determined that the round-trip delay of the data packet is too long more than once in the process of the downloading service of the cell of the first user terminal, and therefore it is determined that the current network communication link to be determined is the first user terminal.

For example, the apparatus obtains 139XXXX5555 that download services have occurred in A, B, C three cells within 3 hours by using the first mobile phone, and the specific information is as follows: the number of times that the first user terminal sends a request to the server with a delay time of more than 2000ms is 2 when the downloading service occurs in the cell A within the 3 hours; when a download service occurs in a cell B, the number of times that the first user terminal sends a request to a server with a time delay larger than 2000ms is 1; when a download service occurs in the cell C, the number of times that the first user terminal sends a request to the server with a delay time of more than 2000ms is 0; the apparatus calculates that a cell in which the first user terminal sends a request delay to the server for an extra long time greater than 1 time in the process of downloading service within the 3 hours through the first mobile phone is a cell a, that is, only one cell, and then determines that the problem of the network communication link of the 139XXXX5555 through the first mobile phone is a network problem. It should be noted that the fifth preset threshold, the preset time period, and the sixth preset threshold may all take other values, and may be specifically adjusted according to actual situations, and are not specifically limited herein.

According to the method for judging and processing the network communication problem, the network communication problem of the communication link to be judged is judged according to each time delay in the signaling interaction process, and the accuracy of judging the network communication problem is improved.

On the basis of the above embodiment, further, the method further includes:

if the first user number is judged to be informed that the first user number has downloaded in only one cell in the preset time period through a first user terminal, judging whether the time delay for sending a request to a server by the first user number through a second user terminal in the process that the first user number has downloaded in the cell is normal, if so, judging that the network communication link to be judged is the first user terminal problem, and if so, judging that the network communication link to be judged is the network problem;

or, if it is determined that the first user number has been downloaded in only one cell within the preset time period through the first user terminal, determining whether the time delay for sending a request to a server by the second user number is longer than normal in the process of downloading the service in the cell through the first user terminal, and if so, determining that the network communication link to be determined is a network problem; and if the network communication link is too long, judging that the network communication link to be judged is the first user terminal problem.

Specifically, the device acquires all download service information of a first user number corresponding to a network communication link to be determined, which has occurred in a preset time period through a first user terminal, judges and learns that the download service of the first user number occurs only in one cell in the preset time period through the first user terminal according to the acquired download service information, and determines whether a request delay sent by a second user terminal to a server by the first user number in the process of the download service occurring in the cell through the second user terminal is normal, if so, determines that the network communication link to be determined is a problem of the first user terminal; if the time delay for the second user terminal to send a request to a server is over long, the network communication link to be judged is judged to be a network problem; or, the device acquires all download service information of a first user number corresponding to a network communication link to be determined, which has occurred in a preset time period through a first user terminal, judges whether it is normal that a request delay sent by a second user number to a server by the first user terminal in a process of the download service occurring in the cell through the first user terminal is normal according to the acquired download service information, judges that the network communication link to be determined is a network problem if it is normal, and judges that the network communication link to be determined is the first user terminal problem if the request delay sent by the first user terminal to the server is too long. It should be noted that the second subscriber number may be identified by a corresponding second IMSI; the second user terminal may be identified by a corresponding second IMEI.

For example, the apparatus obtains a problem that the 139XXXX5555 has only downloaded a service in a cell D within 3 hours by using a first mobile phone, and if it is recognized that the 139XXXX5555 has normal delay in sending a request to a server by a second mobile phone when the download service occurs in the cell D by using the second mobile phone according to a first IMSI corresponding to the 139XXXX5555 and a second IMEI corresponding to the second mobile phone, the apparatus determines that a current network communication link is the first mobile phone; if the device identifies that the time delay for the 139XXXX5555 to send a request to the server by the second mobile phone is also long when the download service of the D cell occurs by the second mobile phone according to the first IMSI corresponding to the 139XXXX5555 and the second IMEI corresponding to the second mobile phone, it is determined that the current network communication link is a network problem.

If the device identifies that the 139XXXX6666 has a normal time delay for sending a request to a server by the first mobile phone in the D cell according to the second IMSI corresponding to the 139XXXX6666 and the first IMEI corresponding to the first mobile phone, the device determines that the current network communication link is a network problem; if the device identifies that the request time delay of the first mobile phone to the server is also long when the 139XXXX6666 has downloaded the service in the cell D through the first mobile phone according to the second IMSI corresponding to the 139XXXX6666 and the first IMEI corresponding to the first mobile phone, the problem of determining that the current network communication link is the side of the first mobile phone is solved.

Fig. 3 is a schematic flow chart of a network communication problem determination processing method according to another embodiment of the present invention, and as shown in fig. 3, a network communication problem determination processing method according to an embodiment of the present invention includes:

s301, a network communication problem judgment processing device judges whether the request time delay of a server responding to a first user terminal is too long after the first user number sends a request to the server through the first user terminal in a preset time period;

specifically, the network communication problem determination processing device determines whether a request time delay of a server responding to a request of a first user terminal is too long after the first user number sends the request to the server through the first user terminal within a preset time period; the server responds to the request delay of the first user terminal, and the request delay is a time period between the time when the ASK of the first GET of the user terminal is sent and the time when the server sends a first data packet, wherein the time period is acquired by a time probe; the time delay of the server responding to the request of the first user terminal is longer, specifically, the time delay from the ASK of the first GET to the time when the server sends the first data packet in the preset time period is longer than a seventh preset threshold value, and is longer than an eighth preset threshold value; and if the time delay from the ASK of the first GET to the time delay from the server to send the first data packet within the preset time period is not more than the eighth preset threshold, determining that the time delay of the server to respond to the request of the first user terminal is normal. It should be noted that the first subscriber number may be identified by a corresponding first IMSI, and the first subscriber terminal is identified by a corresponding first IMEI.

S302, if the request time delay of the server responding to the first user terminal is too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the second user terminal is normal or not after the first user number sends the request to the server through the second user terminal, and if the request time delay is normal, judging that the network communication link to be judged is the problem of the first user terminal; if the network communication link is still overlong, judging that the network communication link to be judged is a server or client problem;

or, if the request of the server to the server is sent by the first user terminal after the first user number is sent to the server by the first user terminal within the preset time period and the request time delay of the server to respond to the first user terminal is too long, the network communication problem determination processing device determines whether the request time delay of the server to respond to the first user terminal is normal or not after the second user number is sent to the server by the first user terminal, and if the request time delay is normal, the network communication link to be determined is a server or client problem; if the network communication link is still overlong, judging that the network communication link to be judged is the first user terminal problem;

specifically, if the network communication problem determination processing device determines that the request of the first user number to the server through the first user terminal is sent within the preset time period and the request delay of the server responding to the first user terminal is too long, it determines whether the request delay of the server responding to the second user terminal is normal after the first user number sends the request to the server through the second user terminal, and if so, determines that the network communication link to be determined is the problem of the first user terminal; if the request time delay of the server responding to the second user terminal is still ultra-long, the network communication link to be judged is judged to be a server or client problem; or, if the network communication problem determination processing device determines that the request of the first user number to the server through the first user terminal is sent to the server within the preset time period and the request time delay of the server responding to the first user terminal is too long, it is determined whether the request time delay of the server responding to the first user terminal is normal or not after the second user number sends the request to the server through the first user terminal, and if the request time delay is normal, it is determined that the network communication link to be determined is a server or client problem; and if the request time delay of the server responding to the first user terminal is still ultra-long, judging that the network communication link to be judged is the problem of the first user terminal. It should be noted that the second subscriber number may be identified by a corresponding second IMSI; the second user terminal may be identified by a corresponding second IMEI.

S303, if the request from the server to the server is not too long after the first user number is sent to the server through the first user terminal within the preset time period, determining whether a time delay of the first user number to upload data to the server air interface through the first user terminal within the preset time period is too long, and if the time delay of the first user number to upload data to the server air interface through the first user terminal is too long, determining that the to-be-determined network communication link is a server or client problem;

specifically, if it is determined that the time delay of the server responding to the request of the first user terminal is not too long after the first user number sends the request to the server through the first user terminal within the preset time period is known, the network communication problem determination processing device determines whether the time delay of the first user number uploading data to the server air interface through the first user terminal within the preset time period is too long, and if the time delay of the first user number uploading data to the server air interface through the first user terminal is too long, determines that the network communication link to be determined is a server or client problem. The time delay of the first user number from the time when the first user terminal uploads the data to the air interface of the server is the round-trip time delay of the data packet, that is, the time period from the time when the first user terminal sends the uplink data packet to the server to the time when the server returns a response message to the first user terminal; the time delay of the first user number uploading data to the server air interface through the first user terminal is specifically that the number of times that the uplink round trip delay of the data packet is greater than the ninth preset threshold in the preset time period is greater than the tenth preset threshold.

For example, after the device determines that the time delay of the server responding to the request sent by the first mobile phone is greater than 6 times when the server responds to the request sent by the first mobile phone after 139XXXX5555 sends the request to the server through the first mobile phone within 3 hours, it is determined that the time delay of the server responding to the request sent by the first mobile phone is too long, the device identifies whether the request time delay of the server responding to the second mobile phone is normal or not according to a first IMSI corresponding to 139XXXX5555 and a second IMEI corresponding to the second mobile phone after 139XXXX5555 sends the request to the server through the second mobile phone, and if the request time delay is normal, it is determined that the network communication link to be determined is the first user terminal problem; if the request time delay of the server responding to the second mobile phone is still ultra-long, the network communication link to be judged is judged to be a server or client problem; or, if the network communication problem determination processing device determines that the request delay of the server responding to the first mobile phone is too long after the 139XXXX5555 sends the request to the server through the first mobile phone within 3 hours, identifying whether the request delay of the server responding to the first mobile phone is normal or not after the 139XXXX6666 sends the request to the server through the first mobile phone according to the second IMSI corresponding to the 139XXXX6666 and the first IMEI corresponding to the first mobile phone, and if the request delay is normal, determining that the network communication link to be determined is a server or client problem; and if the time delay of the server for responding to the request of the first mobile phone is still over long, judging that the network communication link to be judged is the first user terminal problem.

According to the network communication problem judgment processing method provided by the embodiment of the invention, the network communication problem of the communication link to be judged is judged by changing the machine and the card according to each time delay in the signaling interaction process, so that the accuracy of judging the network communication problem is improved.

Fig. 4 is a schematic structural diagram of a network communication problem determination processing apparatus according to an embodiment of the present invention, and as shown in fig. 4, the network communication problem determination processing apparatus according to the embodiment of the present invention includes a first calculating unit 401, a first determining unit 402, and a second determining unit 403, where:

the first calculating unit 401 is configured to, if it is determined that a first user number corresponding to a network communication link to be determined occurs a download service in multiple cells within a preset time period through a first user terminal, count a first number of times that a round-trip delay of a data packet is too long in a process that the first user number occurs a download service in each cell within the preset time period through the first user terminal, and calculate the number of cells in which the first number is greater than a first preset threshold; a first determining unit 402, configured to determine that the network communication link to be determined is a network problem if it is determined that the number of the cells is not greater than 1; the second determining unit 403 is configured to determine that the network communication link to be determined is the first user terminal problem if it is determined that the number of the cells is greater than 1; wherein, the data packet round-trip delay super-long comprises: when a download service occurs through a 2G network, if the round-trip delay of the data packet is greater than a second preset threshold value, determining that the round-trip delay of the data packet is over long; when a downloading service occurs through the 3G network, if the round-trip delay of the data packet is greater than a third preset threshold value, determining that the round-trip delay of the data packet is over long; and when a download service occurs through the 4G network, if the round-trip delay of the data packet is greater than a fourth preset threshold value, determining that the round-trip delay of the data packet is overlong.

Specifically, the first calculation unit 401 obtains all download service information that a first user number corresponding to a network communication link to be determined has occurred in a preset time period through a first user terminal, and if the first calculation unit 401 determines, according to the obtained download service information, that a first user number corresponding to the network communication link to be determined has occurred in a plurality of cells in the preset time period through the first user terminal, the first calculation unit 401 obtains, according to the obtained download service information, a first number of times that a packet round-trip delay is excessively long in a process that the first user number has occurred in each cell in a download service process through the first user terminal in the preset time period, and calculates the number of cells in which the first number is greater than a first preset threshold. If the first determining unit 402 determines that the number of cells in which the first number of times that the round-trip delay of the data packet is too long in the process of the downloading service of each cell by the first user terminal in a preset time period is greater than a first preset threshold is not greater than 1, the first determining unit 402 determines that the round-trip delay of the data packet is normal in the process of the downloading service of most cells by the first user terminal, and thus determines that the current network communication link to be determined is a network problem. If the second determination unit 403 determines that the number of cells in which the first number of times that the round-trip delay of the data packet is too long in the process of downloading the service by the first user terminal in each cell within a preset time period is greater than 1, where the first number of times that the round-trip delay of the data packet is too long in the process of downloading the service by the first user terminal is greater than a first preset threshold, the second determination unit 403 determines that the round-trip delay of the data packet is too long more than once in the process of downloading the service by the first user terminal in the cell, so that it is determined that the current network communication link to be determined is the first user terminal.

It can be understood that, the round-trip delay of the data packet in the downloading service process is a time period between the time when the server sends the data packet to the first user terminal and the time when the first user terminal returns response information to the server after receiving the data packet, which are acquired by the time probe; the round-trip delay of the data packet is specifically as follows: when a download service occurs through a 2G network, if the round-trip delay of the data packet is greater than a second preset threshold value, determining that the round-trip delay of the data packet is over long, and if the round-trip delay of the data packet is not greater than the second preset threshold value, determining that the round-trip delay of the data packet is normal; when a downloading service occurs through a 3G network, if the round-trip delay of the data packet is greater than a third preset threshold value, determining that the round-trip delay of the data packet is over long, and if the round-trip delay of the data packet is not greater than the third preset threshold value, determining that the round-trip delay of the data packet is normal; when a download service occurs through the 4G network, if the round-trip delay of the data packet is greater than a fourth preset threshold value, the round-trip delay of the data packet is determined to be over long, and if the round-trip delay of the data packet is not greater than the fourth preset threshold value, the round-trip delay of the data packet is determined to be normal. It should be noted that the first subscriber number may be identified by a corresponding first IMSI, and the first subscriber terminal is identified by a corresponding first IMEI.

The network communication problem judgment processing device provided by the embodiment of the invention judges the network communication problem of the communication link to be judged according to each time delay in the signaling interaction process, thereby improving the accuracy of judging the network communication problem.

Fig. 5 is a schematic structural diagram of a network communication problem determination processing apparatus according to another embodiment of the present invention, and as shown in fig. 5, the network communication problem determination processing apparatus according to the embodiment of the present invention further includes a first processing unit 504 on the basis of the first calculating unit 501, the first determining unit 502, and the second determining unit 503, and the first calculating unit 501, the first determining unit 502, and the second determining unit 503 are consistent with the first calculating unit 401, the first determining unit 402, and the second determining unit 403 in the above embodiments, where:

the first processing unit 504 is configured to, if it is determined that the first user number has been downloaded in only one cell within the preset time period by a first user terminal, determine whether round-trip delay of a data packet in a process of the first user number having been downloaded in the cell by a second user terminal is normal, and if so, determine that the network communication link to be determined is a problem with the first user terminal; if the network communication link is overlong, judging that the network communication link to be judged is a network problem;

Specifically, the first computing unit 501 obtains all download service information that a first user number corresponding to a network communication link to be determined has occurred in a preset time period through a first user terminal, and the first processing unit 504 determines, according to the obtained download service information, that the first user number has occurred in only one cell in the preset time period through the first user terminal, and then the first processing unit 504 determines whether a round-trip delay of a data packet in a process of a download service occurring in the cell through a second user terminal is normal, and if so, the first processing unit 504 determines that the network communication link to be determined is a problem of the first user terminal; if the length is too long, the first processing unit 504 determines that the network communication link to be determined is a network problem; or, the first calculating unit 501 obtains all download service information that a first user number corresponding to a network communication link to be determined has occurred in a preset time period through a first user terminal, the first processing unit 504 determines, according to the obtained download service information, that it is known that the first user number has occurred in only one cell in the preset time period through the first user terminal, and then determines whether a round-trip delay of a data packet of a second user number in a process of having a download service in the cell through the first user terminal is normal, if so, the first processing unit 504 determines that the network communication link to be determined is a network problem, and if so, the first processing unit 504 determines that the network communication link to be determined is the first user terminal problem. It should be noted that the second subscriber number may be identified by a corresponding second IMSI; the second user terminal may be identified by a corresponding second IMEI.

The network communication problem judgment processing device provided by the embodiment of the invention judges the network communication problem of the communication link to be judged by changing the machine and the card according to each time delay in the signaling interaction process, thereby improving the accuracy of judging the network communication problem.

Fig. 6 is a schematic structural diagram of a network communication problem determination processing apparatus according to yet another embodiment of the present invention, and as shown in fig. 6, an embodiment of the present invention provides a network communication problem determination processing apparatus, including a second calculating unit 601, a third determining unit 602, and a fourth determining unit 603, where:

the second calculating unit 601 is configured to, if it is determined that the first user number corresponding to the network communication link to be determined has been subjected to the download service in multiple cells within a preset time period by the first user terminal, count a second number of times that a request delay is excessively long when the first user terminal sends a request to the server during the download service in each cell within the preset time period by the first user terminal, and calculate the number of cells in which the second number is greater than a fifth preset threshold; a third determining unit 602 is configured to determine that the network communication link to be determined is a network problem if it is determined that the number of the cells is not greater than 1; a fourth determining unit 603 is configured to determine that the network communication link to be determined is the first user terminal problem if it is determined that the number of the cells is greater than 1; specifically, the request time delay superlength sent by the first user terminal to the server in the process of the occurrence of the download service is that the time delay from the third step ASK to the first GET in the first-flow TCP link establishment is greater than a sixth preset threshold.

Specifically, the second calculation unit 601 obtains all download service information that a first user number corresponding to a network communication link to be determined has occurred in a preset time period through a first user terminal, and if the second calculation unit 601 determines that it is known that a first user number corresponding to the network communication link to be determined has occurred in a plurality of cells in the preset time period through the first user terminal according to the obtained download service information, then obtains a second number of times of an extra-long delay when the first user terminal sends a request to a server in a process that the first user number has occurred in a download service in each cell through the first user terminal in the preset time period according to the obtained download service information, and calculates the number of cells in which the second number is greater than a fifth preset threshold. If it is determined that the number of cells in which the second number of times that the first user terminal sends a request to the server for a long time delay is greater than a sixth preset threshold is not greater than 1 in the process that the first user number passes through the first user terminal and the download service occurs in each cell within a preset time period, the third determining unit 602 determines that the round-trip delay of a data packet of the first user terminal is normal in the process that the download service occurs in most cells, and thus determines that the current network communication link to be determined is a network problem. If it is determined that the number of cells in which the second number of times that the round-trip delay of the data packet is too long in the process of the first user number passing through the first user terminal and downloading the service in each cell occurs within the preset time period is greater than 1, the fourth determining unit 603 determines that the round-trip delay of the data packet is too long more than once in the process of the downloading service in the cell, so as to determine that the current network communication link to be determined is the first user terminal problem.

It can be understood that, in the process of downloading the service, the time delay of sending the request from the first user terminal to the server is a time period between the sending time of the third step ASK in the process of establishing the link of the first stream TCP and the sending time of the first GET, which is obtained by the time probe; the specific step of the first user terminal sending the request to the server with the super-long time delay is as follows: the first user terminal sends a request to the server, wherein the request time delay is greater than a sixth preset threshold; and if the time delay for the first user terminal to send the request to the server is not greater than a sixth preset threshold, the time delay for the first user terminal to send the request to the server is normal. It should be noted that the first subscriber number may be identified by a corresponding first IMSI, and the first subscriber terminal is identified by a corresponding first IMEI.

Fig. 7 is a schematic structural diagram of a network communication problem determination processing apparatus according to still another embodiment of the present invention, and as shown in fig. 7, the network communication problem determination processing apparatus according to the embodiment of the present invention further includes a second processing unit 704 in addition to the second calculating unit 701, the third determining unit 702, and the fourth determining unit 703, and the second calculating unit 701, the third determining unit 702, and the fourth determining unit 703 are identical to the second calculating unit 601, the third determining unit 602, and the fourth determining unit 603 in the above embodiments, in which:

the second processing unit 704 is configured to, if it is determined that the first user number has been subjected to a download service in only one cell within the preset time period by a first user terminal, determine whether a request delay sent by the first user number to a server by a second user terminal in a process that the first user number has been subjected to the download service in the cell by the second user terminal is normal, if so, determine that the network communication link to be determined is a problem with the first user terminal, and if so, determine that the network communication link to be determined is a network problem; or, if it is determined that the first user number has been downloaded in only one cell within the preset time period through the first user terminal, determining whether the time delay for sending a request to a server by the second user number is longer than normal in the process of downloading the service in the cell through the first user terminal, and if so, determining that the network communication link to be determined is a network problem; and if the network communication link is too long, judging that the network communication link to be judged is the first user terminal problem.

Specifically, the second computing unit 701 obtains all download service information that a first user number corresponding to a network communication link to be determined has occurred in a preset time period through a first user terminal, the second processing unit 704 determines, according to the download service information obtained by the second computing unit 701, that it is known that the first user number has occurred in only one cell in the preset time period through the first user terminal, the second processing unit 704 determines whether a request delay sent by the first user number to a server by a second user terminal in a process that the first user number has occurred in a download service in the cell through the second user terminal is normal, and if so, the second processing unit 704 determines that the network communication link to be determined is a problem with the first user terminal; if the second user terminal sends a request to the server with an extra-long delay, the second processing unit 704 determines that the network communication link to be determined is a network problem; or, the second calculating unit 701 obtains all download service information that has occurred in a preset time period when the first user number corresponding to the network communication link to be determined passes through the first user terminal, the second processing unit 704 determines to know that the download service has occurred in only one cell in the preset time period when the first user number passes through the first user terminal according to the obtained download service information, the second processing unit 704 determines whether the request delay sent by the second user number to the server by the first user terminal in the process of downloading the service in the cell by the first user terminal is normal, if so, the second processing unit 704 determines that the network communication link to be determined is a network problem, and if the request delay sent by the first user terminal to the server is too long, the second processing unit 704 determines that the network communication link to be determined is the first user terminal problem. It should be noted that the second subscriber number may be identified by a corresponding second IMSI; the second user terminal may be identified by a corresponding second IMEI.

Fig. 8 is a schematic structural diagram of a network communication problem determination processing apparatus according to still another embodiment of the present invention, and as shown in fig. 8, the network communication problem determination processing apparatus according to the embodiment of the present invention includes a determining unit 801, a third processing unit 802, and a fourth processing unit 803, where:

the determining unit 801 is configured to determine whether a request delay of the server responding to the first user terminal is too long after the first user number sends a request to the server through the first user terminal within a preset time period; the third processing unit 802 is configured to, if the request delay of the server in response to the first user terminal is too long after the first user number sends a request to the server through the first user terminal within the preset time period, determine whether the request delay of the server in response to the second user terminal is normal after the first user number sends a request to the server through the second user terminal, and if the request delay is normal, determine that the network communication link to be determined is a problem with the first user terminal; if the network communication link is still overlong, judging that the network communication link to be judged is a server or client problem; or, if the request time delay of the server responding to the first user terminal is too long after the first user number sends the request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the first user terminal is normal or not after the second user number sends the request to the server through the first user terminal, and if the request time delay is normal, judging that the network communication link to be judged is a server or client problem; if the network communication link is still overlong, judging that the network communication link to be judged is the first user terminal problem; the fourth processing unit 803 is configured to, in the preset time period, determine whether a delay of the first user number from uploading data to an air interface of the server through the first user terminal is too long if the request delay of the server in response to the first user terminal is not too long after the first user number sends a request to the server through the first user terminal, and determine that the to-be-determined network communication link is a server or client problem if the delay of the first user number from uploading data to the air interface of the server through the first user terminal is too long; the time delay of the server responding to the request of the first user terminal is longer, specifically, the time delay from the ASK of the first GET to the time when the server sends the first data packet within the preset time period is longer than a seventh preset threshold, and is longer than an eighth preset threshold; the time delay of the first user number uploading data to the server air interface through the first user terminal is specifically that the number of times that the uplink round trip delay of the data packet is greater than the ninth preset threshold in the preset time period is greater than the tenth preset threshold.

Specifically, the determining unit 801 determines whether the request delay of the server responding to the first user terminal is too long after the first user number sends a request to the server through the first user terminal within a preset time period; the server responds to the request delay of the first user terminal, and the request delay is a time period between the time when the ASK of the first GET of the user terminal is sent and the time when the server sends a first data packet, wherein the time period is acquired by a time probe; the time delay of the server responding to the request of the first user terminal is longer, specifically, the time delay from the ASK of the first GET to the time when the server sends the first data packet in the preset time period is longer than a seventh preset threshold value, and is longer than an eighth preset threshold value; and if the time delay from the ASK of the first GET to the time delay from the server to send the first data packet within the preset time period is not more than the eighth preset threshold, determining that the time delay of the server to respond to the request of the first user terminal is normal. It should be noted that the first subscriber number may be identified by a corresponding first IMSI, and the first subscriber terminal is identified by a corresponding first IMEI. If the judging unit 801 judges that the request time delay of the server responding to the first user terminal is too long after the first user number sends the request to the server through the first user terminal within the preset time period, the third processing unit 802 judges whether the request time delay of the server responding to the second user terminal is normal after the first user number sends the request to the server through the second user terminal, and if the request time delay is normal, the third processing unit 802 judges that the network communication link to be judged is the problem of the first user terminal; if the request delay of the server responding to the second user terminal is still too long, the third processing unit 802 determines that the network communication link to be determined is a server or client problem; or, if the determining unit 801 determines that the request time delay of the server responding to the first user terminal is too long after the first user number sends the request to the server through the first user terminal within the preset time period is obtained, the third processing unit 802 determines whether the request time delay of the server responding to the first user terminal is normal after the second user number sends the request to the server through the first user terminal, and if so, the third processing unit 802 determines that the network communication link to be determined is a server or client problem; if the request delay of the server responding to the first user terminal is still too long, the third processing unit 802 determines that the network communication link to be determined is the problem of the first user terminal. It should be noted that the second subscriber number may be identified by a corresponding second IMSI; the second user terminal may be identified by a corresponding second IMEI.

If the determining unit 801 determines that the time delay of the first user number uploading data to the air interface of the server through the first user terminal is not too long after the first user number sends a request to the server through the first user terminal within the preset time period, the fourth processing unit 803 determines whether the time delay of the first user number uploading data to the air interface of the server through the first user terminal within the preset time period is too long, and if the time delay of the first user number uploading data to the air interface of the server through the first user terminal is too long, the fourth processing unit 803 determines that the network communication link to be determined is a server or client problem. The time delay of the first user number from the time when the first user terminal uploads the data to the air interface of the server is the round-trip time delay of the data packet, that is, the time period from the time when the first user terminal sends the uplink data packet to the server to the time when the server returns a response message to the first user terminal; the time delay of the first user number uploading data to the server air interface through the first user terminal is specifically that the number of times that the uplink round trip delay of the data packet is greater than the ninth preset threshold in the preset time period is greater than the tenth preset threshold.

The embodiment of the apparatus provided in the present invention may be specifically configured to execute the processing flows of the above method embodiments, and the functions of the apparatus are not described herein again, and refer to the detailed description of the above method embodiments.

Fig. 9 is a schematic entity structure diagram of a network communication problem determination processing device according to an embodiment of the present invention, and as shown in fig. 9, the network communication problem determination processing device may include: a processor (processor)901, a memory (memory)902, and a bus 903, wherein the processor 901 and the memory 902 communicate with each other via the bus 903. The processor 901 may call logic instructions in the memory 902 to perform the following method: if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a first number of times that a data packet round-trip delay is over long in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the first number is greater than a first preset threshold; if the number of the cells is not larger than 1, judging that the network communication link to be judged is a network problem; if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem; the round-trip delay of the data packet is specifically as follows: when a download service occurs through a 2G network, if the round-trip delay of the data packet is greater than a second preset threshold value, determining that the round-trip delay of the data packet is over long; when a downloading service occurs through the 3G network, if the round-trip delay of the data packet is greater than a third preset threshold value, determining that the round-trip delay of the data packet is over long; and when a download service occurs through the 4G network, if the round-trip delay of the data packet is greater than a fourth preset threshold value, determining that the round-trip delay of the data packet is overlong.

An embodiment of the present invention discloses a computer program product, which includes a computer program stored on a non-transitory computer readable storage medium, the computer program including program instructions, when the program instructions are executed by a computer, the computer can execute the methods provided by the above method embodiments, for example, the method includes: if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a first number of times that a data packet round-trip delay is over long in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the first number is greater than a first preset threshold; if the number of the cells is not larger than 1, judging that the network communication link to be judged is a network problem; if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem; the round-trip delay of the data packet is specifically as follows: when a download service occurs through a 2G network, if the round-trip delay of the data packet is greater than a second preset threshold value, determining that the round-trip delay of the data packet is over long; when a downloading service occurs through the 3G network, if the round-trip delay of the data packet is greater than a third preset threshold value, determining that the round-trip delay of the data packet is over long; and when a download service occurs through the 4G network, if the round-trip delay of the data packet is greater than a fourth preset threshold value, determining that the round-trip delay of the data packet is overlong.

Embodiments of the present invention provide a non-transitory computer-readable storage medium, which stores computer instructions, where the computer instructions cause the computer to perform the methods provided by the above method embodiments, for example, the methods include: if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a first number of times that a data packet round-trip delay is over long in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the first number is greater than a first preset threshold; if the number of the cells is not larger than 1, judging that the network communication link to be judged is a network problem; if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem; the round-trip delay of the data packet is specifically as follows: when a download service occurs through a 2G network, if the round-trip delay of the data packet is greater than a second preset threshold value, determining that the round-trip delay of the data packet is over long; when a downloading service occurs through the 3G network, if the round-trip delay of the data packet is greater than a third preset threshold value, determining that the round-trip delay of the data packet is over long; and when a download service occurs through the 4G network, if the round-trip delay of the data packet is greater than a fourth preset threshold value, determining that the round-trip delay of the data packet is overlong.

Fig. 10 is a schematic entity structure diagram of a network communication problem determination processing device according to another embodiment of the present invention, and as shown in fig. 10, the network communication problem determination processing device may include: a processor (processor)1001, a memory (memory)1002, and a bus 1003, wherein the processor 1001 and the memory 1002 communicate with each other via the bus 1003. The processor 1001 may call logic instructions in the memory 1002 to perform the following method: if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a second time of sending a request with an ultra-long time delay to a server by the first user terminal in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the second time is greater than a fifth preset threshold; if the number of the cells is not larger than 1, judging that the network communication link to be judged is a network problem; if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem; specifically, the time delay from the third step ASK to the first GET in the first TCP set-up chain is greater than a sixth preset threshold when the first user terminal sends the request to the server during the process of downloading the service.

An embodiment of the present invention discloses a computer program product, which includes a computer program stored on a non-transitory computer readable storage medium, the computer program including program instructions, when the program instructions are executed by a computer, the computer can execute the methods provided by the above method embodiments, for example, the method includes: if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a second time of sending a request with an ultra-long time delay to a server by the first user terminal in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the second time is greater than a fifth preset threshold; if the number of the cells is not larger than 1, judging that the network communication link to be judged is a network problem; if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem; specifically, the time delay from the third step ASK to the first GET in the first TCP set-up chain is greater than a sixth preset threshold when the first user terminal sends the request to the server during the process of downloading the service.

Embodiments of the present invention provide a non-transitory computer-readable storage medium, which stores computer instructions, where the computer instructions cause the computer to perform the methods provided by the above method embodiments, for example, the methods include: if judging that a first user number corresponding to a network communication link to be judged is subjected to downloading service in a plurality of cells in a preset time period through a first user terminal, counting a second time of sending a request with an ultra-long time delay to a server by the first user terminal in the process that the first user number is subjected to downloading service in each cell in the preset time period through the first user terminal, and calculating the number of the cells of which the second time is greater than a fifth preset threshold; if the number of the cells is not larger than 1, judging that the network communication link to be judged is a network problem; if the number of the cells is judged to be larger than 1, judging that the network communication link to be judged is the first user terminal problem; specifically, the time delay from the third step ASK to the first GET in the first TCP set-up chain is greater than a sixth preset threshold when the first user terminal sends the request to the server during the process of downloading the service.

Fig. 11 is a schematic entity structure diagram of a network communication problem determination processing device according to yet another embodiment of the present invention, and as shown in fig. 11, the network communication problem determination processing device may include: a processor (processor)1101, a memory (memory)1102 and a bus 1103, wherein the processor 1101 and the memory 1102 are in communication with each other via the bus 1103. The processor 1101 may call logic instructions in the memory 1102 to perform the following method: judging whether the request time delay of the server responding to the first user terminal is overlong after the first user number sends a request to the server through the first user terminal in a preset time period; if the request time delay of the server responding to the first user terminal is too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the second user terminal is normal or not after the first user number sends the request to the server through the second user terminal, and if the request time delay is normal, judging that the network communication link to be judged is the problem of the first user terminal; if the network communication link is still overlong, judging that the network communication link to be judged is a server or client problem; or, if the request time delay of the server responding to the first user terminal is too long after the first user number sends the request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the first user terminal is normal or not after the second user number sends the request to the server through the first user terminal, and if the request time delay is normal, judging that the network communication link to be judged is a server or client problem; if the network communication link is still overlong, judging that the network communication link to be judged is the first user terminal problem; if the request time delay of the server responding to the first user terminal is not too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the time delay of the first user number uploading data to a server air interface through the first user terminal in the preset time period is too long, and if the time delay of the first user number uploading data to the server air interface through the first user terminal is too long, judging that the network communication link to be judged is a server or client problem; the time delay of the server responding to the request of the first user terminal is longer, specifically, the time delay from the ASK of the first GET to the time when the server sends the first data packet within the preset time period is longer than a seventh preset threshold, and is longer than an eighth preset threshold; the time delay of the first user number uploading data to the server air interface through the first user terminal is specifically that the number of times that the uplink round trip delay of the data packet is greater than the ninth preset threshold in the preset time period is greater than the tenth preset threshold.

An embodiment of the present invention discloses a computer program product, which includes a computer program stored on a non-transitory computer readable storage medium, the computer program including program instructions, when the program instructions are executed by a computer, the computer can execute the methods provided by the above method embodiments, for example, the method includes: judging whether the request time delay of the server responding to the first user terminal is overlong after the first user number sends a request to the server through the first user terminal in a preset time period; if the request time delay of the server responding to the first user terminal is too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the second user terminal is normal or not after the first user number sends the request to the server through the second user terminal, and if the request time delay is normal, judging that the network communication link to be judged is the problem of the first user terminal; if the network communication link is still overlong, judging that the network communication link to be judged is a server or client problem; or, if the request time delay of the server responding to the first user terminal is too long after the first user number sends the request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the first user terminal is normal or not after the second user number sends the request to the server through the first user terminal, and if the request time delay is normal, judging that the network communication link to be judged is a server or client problem; if the network communication link is still overlong, judging that the network communication link to be judged is the first user terminal problem; if the request time delay of the server responding to the first user terminal is not too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the time delay of the first user number uploading data to a server air interface through the first user terminal in the preset time period is too long, and if the time delay of the first user number uploading data to the server air interface through the first user terminal is too long, judging that the network communication link to be judged is a server or client problem; the time delay of the server responding to the request of the first user terminal is longer, specifically, the time delay from the ASK of the first GET to the time when the server sends the first data packet within the preset time period is longer than a seventh preset threshold, and is longer than an eighth preset threshold; the time delay of the first user number uploading data to the server air interface through the first user terminal is specifically that the number of times that the uplink round trip delay of the data packet is greater than the ninth preset threshold in the preset time period is greater than the tenth preset threshold.

Embodiments of the present invention provide a non-transitory computer-readable storage medium, which stores computer instructions, where the computer instructions cause the computer to perform the methods provided by the above method embodiments, for example, the methods include: judging whether the request time delay of the server responding to the first user terminal is overlong after the first user number sends a request to the server through the first user terminal in a preset time period; if the request time delay of the server responding to the first user terminal is too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the second user terminal is normal or not after the first user number sends the request to the server through the second user terminal, and if the request time delay is normal, judging that the network communication link to be judged is the problem of the first user terminal; if the network communication link is still overlong, judging that the network communication link to be judged is a server or client problem; or, if the request time delay of the server responding to the first user terminal is too long after the first user number sends the request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the first user terminal is normal or not after the second user number sends the request to the server through the first user terminal, and if the request time delay is normal, judging that the network communication link to be judged is a server or client problem; if the network communication link is still overlong, judging that the network communication link to be judged is the first user terminal problem; if the request time delay of the server responding to the first user terminal is not too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the time delay of the first user number uploading data to a server air interface through the first user terminal in the preset time period is too long, and if the time delay of the first user number uploading data to the server air interface through the first user terminal is too long, judging that the network communication link to be judged is a server or client problem; the time delay of the server responding to the request of the first user terminal is longer, specifically, the time delay from the ASK of the first GET to the time when the server sends the first data packet within the preset time period is longer than a seventh preset threshold, and is longer than an eighth preset threshold; the time delay of the first user number uploading data to the server air interface through the first user terminal is specifically that the number of times that the uplink round trip delay of the data packet is greater than the ninth preset threshold in the preset time period is greater than the tenth preset threshold.

In addition, the logic instructions in the memory 903, the memory 1003 and the memory 1103 can be implemented in the form of software functional units and stored in a computer readable storage medium when the software functional units are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.

Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.

Claims

1. A network communication problem judgment processing method is characterized by comprising the following steps:

2. The method of claim 1, further comprising:

3. A network communication problem judgment processing method is characterized by comprising the following steps:

4. The method of claim 3, further comprising:

5. A network communication problem judgment processing method is characterized by comprising the following steps:

if the request time delay of the server responding to the first user terminal is too long after the first user number sends a request to the server through the first user terminal in the preset time period, judging whether the request time delay of the server responding to the second user terminal is normal or not after the first user number sends the request to the server through the second user terminal, and if the request time delay is normal, judging that a network communication link to be judged is the problem of the first user terminal; if the network communication link is still overlong, judging that the network communication link to be judged is a server or client problem;

6. A network communication problem determination processing apparatus, comprising:

7. The apparatus of claim 6, further comprising:

the first processing unit is used for judging whether the round-trip delay of a data packet of the first user number in the process of downloading the service in the cell through a second user terminal is normal or not if judging that the first user number is subjected to the downloading service in only one cell in the preset time period through the first user terminal, and judging that the network communication link to be judged is the problem of the first user terminal if the round-trip delay of the data packet is normal; if the network communication link is overlong, judging that the network communication link to be judged is a network problem;

8. A network communication problem determination processing apparatus, comprising:

9. The apparatus of claim 8, further comprising:

a second processing unit, configured to determine whether a request delay sent by a first user number to a server by a second user terminal during a process that the first user number has a download service in a cell within the preset time period through the first user terminal is normal if the first user number is determined to have the download service in only one cell within the preset time period through the first user terminal, determine that a network communication link to be determined is a problem of the first user terminal if the request delay is normal, and determine that the network communication link to be determined is a network problem if the request delay is too long;

10. A network communication problem determination processing apparatus, comprising: