CN108260150B - Network communication problem judgment processing method and device - Google Patents
Network communication problem judgment processing method and device Download PDFInfo
- Publication number
- CN108260150B CN108260150B CN201611248110.5A CN201611248110A CN108260150B CN 108260150 B CN108260150 B CN 108260150B CN 201611248110 A CN201611248110 A CN 201611248110A CN 108260150 B CN108260150 B CN 108260150B
- Authority
- CN
- China
- Prior art keywords
- complaint
- network
- target
- target complaint
- judging
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
- H04L41/507—Filtering out customers affected by service problems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
- H04L41/5074—Handling of user complaints or trouble tickets
Abstract
The embodiment of the invention provides a method and a device for judging and processing network communication problems. The method comprises the following steps: obtaining complaint work order information, wherein the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times; backtracking signaling data of the user number in a preset historical time period before the complaint time according to the user number, and acquiring a complaint problem closest to the complaint time as a target complaint problem; and judging the type of the network problem corresponding to the target complaint problem according to the target complaint problem, and judging the target complaint problem to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem. The device is used for executing the method. The method and the device provided by the embodiment of the invention improve the efficiency of judging the network communication problem.
Description
Technical Field
The embodiment of the invention relates to the technical field of communication, in particular to a method and a device for judging and processing network communication problems.
Background
With the development of science and technology, wireless communication is applied more and more in people's life, and people's requirement for wireless communication is also higher and higher. The network problem or the user terminal problem can cause the user to feed back the relevant problem to the operator through a complaint way in the network using process, and the problem is solved when the complaint problem is judged and processed.
Under the condition of the prior art, in the traditional processing mode, a professional captures a relevant signaling of a user for analysis, firstly, the problem of a user plane or a control plane is judged according to the content of a user complaint, then, the signaling relevant to the user is obtained based on original xdr data acquired by an interface, and the analysis of a user complaint delimitation algorithm is carried out on the user plane or the control plane to judge the problem. The algorithm does not completely cover the handling of the complaint problem, and index thresholds in the algorithm are determined according to field experience, so that the network communication problem judgment efficiency is very low.
Disclosure of Invention
In order to overcome the defects in the prior art, embodiments of the present invention provide a method and an apparatus for determining and processing a network communication problem.
In one aspect, an embodiment of the present invention provides a method for determining and processing a network communication problem, where the method includes:
obtaining complaint work order information, wherein the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times;
backtracking signaling data of the user number in a preset historical time period before the complaint time according to the user number, and acquiring a complaint problem closest to the complaint time as a target complaint problem;
and judging the type of the network problem corresponding to the target complaint problem according to the target complaint problem, and judging the target complaint problem to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem.
Further, the determining, according to the target complaint problem, the type of the network problem corresponding to the target complaint problem includes:
and judging the type of the network problem corresponding to the target complaint problem to be a 4G network problem, a 3G network problem or a 2G network problem according to the target complaint problem.
Further, the determining that the target complaint problem is a user plane problem or a control plane problem according to the problem details corresponding to the target complaint problem includes:
if the target complaint problem is judged to be any one or the combination of the slow internet surfing problem, the disconnection problem during internet surfing or the unstable network signal problem, the target complaint problem is judged to be the user plane problem; otherwise, the target complaint problem is judged to be a control plane problem.
Further, the method further comprises:
after the target complaint problem is judged to be a user plane problem, according to signaling data of the user number in a preset historical time period before the complaint time, if the DNS query is judged to be failed, judging that the target complaint problem is a core network problem or a user problem according to a characteristic field in the signaling data.
Further, the method further comprises:
after the target complaint problem is judged to be a control plane problem, according to signaling data of the user number in a preset historical time period before the complaint time, if the signaling data is judged and obtained to include at least any two types of network signaling data in 2G network signaling data, 3G network signaling data or 4G network signaling data, the target complaint problem is judged to be a wireless network coverage problem.
In another aspect, an embodiment of the present invention provides a device for determining and processing a network communication problem, including:
the first obtaining unit is used for obtaining complaint work order information, and the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times;
a second obtaining unit, configured to obtain, according to the user number, signaling data of the user number in a preset historical time period before the complaint time, a complaint problem closest to the complaint time as a target complaint problem;
and the judging unit is used for judging the network problem type corresponding to the target complaint problem according to the target complaint problem and judging the target complaint problem to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem.
Further, the determination unit is specifically configured to:
and judging the type of the network problem corresponding to the target complaint problem to be a 4G network problem, a 3G network problem or a 2G network problem according to the target complaint problem.
Further, the determination unit is specifically configured to:
if the target complaint problem is judged to be any one or the combination of the slow internet surfing problem, the disconnection problem during internet surfing or the unstable network signal problem, the target complaint problem is judged to be the user plane problem; otherwise, the target complaint problem is judged to be a control plane problem.
Further, the determination unit includes:
and the first judging subunit is configured to, after the target complaint problem is judged to be a user plane problem, judge, according to signaling data of the user number in a preset historical time period before the complaint time, that the target complaint problem is a core network problem or a user problem according to a feature field in the signaling data if it is judged that the DNS query fails.
Further, the determination unit includes:
and a second judging subunit, configured to, after judging that the target complaint problem is a control plane problem, judge that the target complaint problem is a wireless network coverage problem if it is judged and obtained that the signaling data includes at least any two types of network signaling data from among 2G network signaling data, 3G network signaling data, or 4G network signaling data according to the signaling data of the user number in a preset historical time period before the complaint time. According to the method and the device for judging and processing the network communication problem, the target complaint problem closest to the complaint time is obtained and the corresponding network problem type is judged by backtracking the signaling data of the user number in the preset historical time period before the complaint time according to the obtained complaint work order, and the target complaint problem is judged to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem, so that the efficiency of judging the network communication problem is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
Fig. 1 is a schematic flow chart of a method for determining and processing a network communication problem according to an embodiment of the present invention;
fig. 2 is a schematic overall flow chart of a network communication problem determination processing method according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a network communication problem determination processing apparatus according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a network communication problem determination processing apparatus according to another embodiment of the present invention;
fig. 5 is a schematic structural diagram of a network communication problem determination processing apparatus according to another embodiment of the present invention;
fig. 6 is a schematic structural diagram of an entity apparatus of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some embodiments, but not all embodiments, of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Fig. 1 is a schematic flow chart of a network communication problem determination processing method according to an embodiment of the present invention, and as shown in fig. 1, the embodiment provides a network communication problem determination processing method, including:
s101, complaint work order information is obtained, and the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times;
specifically, the network communication problem determination processing device acquires complaint work order information, which at least includes: the question details, the user telephone number and the complaint time, and may also include other information, which is not specifically limited herein.
S102, backtracking signaling data of the user number in a preset historical time period before the complaint time according to the user number, and acquiring a complaint problem closest to the complaint time as a target complaint problem;
specifically, the device acquires signaling data of the user number in a preset historical time period before the complaint time according to the user number, and backtracks the complaint problem at a time point, which is acquired by the signaling data and is closest to the complaint time, as a target complaint problem. It is understood that the preset historical time period may be one hour, or may be set to other time periods, which may be specifically adjusted according to actual situations, and is not specifically limited herein.
S103, judging the network problem type corresponding to the target complaint problem according to the target complaint problem, and judging the target complaint problem to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem.
Specifically, the device determines the type of the network problem corresponding to the target complaint problem according to the network standard corresponding to the target complaint problem, and determines that the target complaint problem is a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem. It can be understood that, if the target complaint problem exists in each network standard, the target complaint problem is determined according to the priority of the 4G network problem >3G network problem or >2G network problem, and is also adjusted according to the actual situation, which is not limited specifically here.
According to the method for judging and processing the network communication problem, the type of the corresponding network problem is judged by obtaining the target complaint problem closest to the complaint time according to the signaling data of the obtained complaint work order backtracking the user number in the preset historical time period before the complaint time, and the target complaint problem is judged to be the user plane problem or the control plane problem according to the problem detail item corresponding to the target complaint problem, so that the efficiency of judging the network communication problem is improved.
On the basis of the foregoing embodiment, further, the determining, according to the target complaint problem, the type of the network problem corresponding to the target complaint problem includes:
and judging the type of the network problem corresponding to the target complaint problem to be a 4G network problem, a 3G network problem or a 2G network problem according to the target complaint problem.
Specifically, the device determines that the network problem type corresponding to the target complaint problem is a 4G network problem if the target complaint problem is judged and obtained as a complaint problem under a 4G network standard according to the target complaint problem by backtracking signaling data of the user number in a preset historical time period before the complaint time; if the target complaint question is judged and known to be a complaint question under a 3G network system, judging that the network question type corresponding to the target complaint question is a 3G network question; and if the target complaint question is judged to be the complaint question under the 2G network system, judging that the network question type corresponding to the target complaint question is the 2G network question.
According to the method for judging and processing the network communication problem, the type of the corresponding network problem is judged by obtaining the target complaint problem closest to the complaint time according to the signaling data of the obtained complaint work order backtracking the user number in the preset historical time period before the complaint time, and the target complaint problem is judged to be the user plane problem or the control plane problem according to the problem detail item corresponding to the target complaint problem, so that the efficiency of judging the network communication problem is improved.
On the basis of the foregoing embodiment, further, the determining, according to the question details corresponding to the target complaint question, that the target complaint question is a user plane question or a control plane question includes:
if the target complaint problem is judged to be any one or the combination of the slow internet surfing problem, the disconnection problem during internet surfing or the unstable network signal problem, the target complaint problem is judged to be the user plane problem; otherwise, the target complaint problem is judged to be a control plane problem.
Specifically, if the device determines that the target complaint problem is any one or a combination of a slow internet access problem, a disconnection problem during internet access or an unstable network signal problem according to the problem details of the target complaint problem, the device determines that the target complaint problem is a user plane problem; and if the device judges that the target complaint problem is not any one of the problems of slow internet surfing, disconnection during internet surfing or unstable network signals, judging that the target complaint problem is a control plane problem.
According to the method for judging and processing the network communication problem, the type of the corresponding network problem is judged by obtaining the target complaint problem closest to the complaint time according to the signaling data of the obtained complaint work order backtracking the user number in the preset historical time period before the complaint time, and the target complaint problem is judged to be the user plane problem or the control plane problem according to the problem detail item corresponding to the target complaint problem, so that the efficiency of judging the network communication problem is improved.
On the basis of the above embodiment, further, the method further includes:
after the target complaint problem is judged to be a user plane problem, according to signaling data of the user number in a preset historical time period before the complaint time, if the DNS query is judged to be failed, judging that the target complaint problem is a core network problem or a user problem according to a characteristic field in the signaling data.
Specifically, the device further performs user plane problem analysis after determining that the target complaint problem is a user plane problem, and determines that the target complaint problem is a core network problem or a user problem according to a feature field in signaling data if it is determined that the target complaint problem is a user plane Domain Name System (DNS) query failure according to the signaling data of the obtained user number in a preset historical time period before the complaint time. Wherein the determining that the target complaint problem is a core network problem or a user problem according to the characteristic field in the signaling data specifically includes: if the device judges and learns the abnormality of the DNS according to the characteristic field in the signaling data, the device judges the target complaint problem as a core network problem; if the ratio of the DNS query failure times of the Mobile Management Entity (MME) or the Serving GPRS Support Node (SGSN) dimension to the total DNS query failure times is larger than 30%, determining that the MME/SGSN is abnormal, and judging that the target complaint problem is a core network problem; if the ratio of the DNS query failure times of the MME/SGSN dimension to the total DNS query failure times is not more than 30%, determining that a DNS server is abnormal, and judging that the target complaint problem is a core network problem; and if the domain name is judged to be wrong, judging that the target complaint problem is a user problem. It should be noted that, if the device determines that the target complaint problem is not a user plane DNS query failure problem, the device further performs a user plane Transmission Control Protocol (TCP) three-way handshake flow analysis.
According to the method for judging and processing the network communication problem, the type of the corresponding network problem is judged by obtaining the target complaint problem closest to the complaint time according to the signaling data of the obtained complaint work order backtracking the user number in the preset historical time period before the complaint time, the target complaint problem is judged to be the user plane problem or the control plane problem according to the problem detail item corresponding to the target complaint problem, the user plane problem is further analyzed, and the efficiency of judging the network communication problem is improved.
On the basis of the above embodiment, further, the method further includes:
after the target complaint problem is judged to be a control plane problem, according to signaling data of the user number in a preset historical time period before the complaint time, if the signaling data is judged and obtained to include at least any two types of network signaling data in 2G network signaling data, 3G network signaling data or 4G network signaling data, the target complaint problem is judged to be a wireless network coverage problem.
Specifically, after determining that the target complaint problem is a control plane problem, the device further performs control plane problem analysis, and determines that the target complaint problem is a wireless network coverage problem if the device determines that the signaling data includes at least any two types of network signaling data, namely 2G network signaling data, 3G network signaling data or 4G network signaling data, according to the signaling data of the obtained user number in a preset historical time period before the complaint time; and if the signaling data is judged and obtained to only comprise any one type of network signaling data in the 2G network signaling data, the 3G network signaling data or the 4G network signaling data, further performing signaling flow analysis.
According to the method for judging and processing the network communication problem, the type of the corresponding network problem is judged by obtaining the target complaint problem closest to the complaint time according to the signaling data of the obtained complaint work order backtracking the user number in the preset historical time period before the complaint time, the target complaint problem is judged to be the user plane problem or the control plane problem according to the problem detail item corresponding to the target complaint problem, the control plane problem is further analyzed, and the efficiency of judging the network communication problem is improved.
The network communication problem determination processing method provided by the embodiment of the present invention is further described below with reference to an overall flowchart diagram of the network communication problem determination processing method, and fig. 2 is an overall flowchart diagram of the network communication problem determination processing method provided by the embodiment of the present invention, and as shown in fig. 2, the network communication problem determination processing method specifically includes:
s1, complaint work order information is obtained; the network communication problem judgment processing device acquires complaint work order information, wherein the complaint work order information at least comprises: the question details, the user telephone number and the complaint time can also comprise other information, and the information is not particularly limited; then, step S2 is executed;
s2, judging the type of the network problem; the device acquires signaling data of the user number in a preset historical time period before the complaint time according to the user number, and backtracks the signaling data to acquire a complaint problem at a time point closest to the complaint time as a target complaint problem; judging the type of the network problem corresponding to the target complaint problem as a 4G network problem, a 3G network problem or a 2G network problem according to the network standard corresponding to the target complaint problem; if the target complaint problem exists in each network system, judging the target complaint problem according to the priority of the 4G network problem >3G network problem or >2G network problem, and adjusting according to the actual situation, wherein the target complaint problem is not specifically limited; then, step S3 is executed;
s3, judging whether the user interface problem is present; if the device judges that the target complaint problem is not any one of a slow internet surfing problem, a disconnection problem during internet surfing or an unstable network signal problem according to the problem detail item of the target complaint problem, the device judges that the target complaint problem is a control plane problem, and then executes a step S4; if the device judges that the target complaint problem is any one or a combination of a slow internet surfing problem, a disconnection problem during internet surfing or a network signal instability problem according to the problem detail item of the target complaint problem, the device judges that the target complaint problem is a user plane problem, and then executes a step S9;
s4, analyzing the control surface problem; after determining that the target complaint problem is a control plane problem, the apparatus performs step S5 to further perform control plane problem analysis;
s5, judging whether the system is operated differently; the device judges that the target complaint problem is a wireless network coverage problem if judging and knowing that the signaling data comprises at least any two types of network signaling data in 2G network signaling data, 3G network signaling data or 4G network signaling data according to the acquired signaling data of the user number in a preset historical time period before the complaint time; if the signaling data is judged and obtained to only include any one of 2G network signaling data, 3G network signaling data or 4G network signaling data, executing step S6;
s6, judging whether the signaling flow fails; if the same error occurrence times in a preset historical time period before the complaint time are judged and known to be larger than a first preset time according to the signaling data, analyzing the reason of signaling process failure, otherwise, executing a step S7; wherein the errors include an attachment failure, a Packet Data Protocol (PDP) activation failure, a routing area update failure, a PS paging failure, a default bearer establishment failure, and a tracking area update failure; the first preset number of times may be 3 times, or may be adjusted according to an actual situation, and is not specifically limited herein.
Specifically, if it is determined that the number of times of the attachment failure occurring in the preset historical time period before the complaint time is greater than the preset number of times, the cause of the failure of the corresponding signaling flow is further determined: if the reason for the signaling flow failure is a user data service function problem, judging that the target complaint problem is a user problem; if the reason for the signaling flow failure is a network failure problem, judging that the target complaint problem is a core network problem or a wireless network problem; if the reason for the signaling flow failure is the problem of insufficient resources, the target complaint problem is judged to be a core network problem; if the signaling flow failure reason is a weak coverage problem, judging that the target complaint problem is a wireless network problem; and if the reason of the signaling flow failure is other than the reasons, judging that the target complaint problem is a user problem.
If the number of times of the PDP activation failure occurring in a preset historical time period before the complaint time is judged to be larger than the preset number of times, further judging the reason of the corresponding signaling process failure: if the reason of the signaling process failure is an unknown Access Point Name (APN) problem, determining that the target complaint problem is a user problem; if the reason for the signaling flow failure is the problem of unknown PDP address or unknown PDP type, judging the target complaint problem as a user problem; if the reason for the signaling flow failure is the authentication failure problem, judging that the target complaint problem is a user problem; if the reason of the signaling flow failure is that a Gateway GPRS Support Node (GGSN) refuses to activate the problem, judging that the target complaint problem is a user problem; if the signaling flow failure reason is that the service option does not support the problem, judging that the target complaint problem is a user problem; if the reason for the signaling flow failure is that the requested service options are not matched, the target complaint problem is judged to be a user problem; if the reason for the signaling flow failure is the problem of insufficient resources, the target complaint problem is judged to be a core network problem; if the reason for the signaling flow failure is a network failure problem, judging that the target complaint problem is a core network problem or a wireless network problem; if the reason for the signaling flow failure is the SGSN \ MME load problem, judging the target complaint problem as a core network problem; and if the reason of the signaling flow failure is other than the reasons, judging that the target complaint problem is other control plane problems.
If the number of times of the routing area updating failure occurring in the preset historical time period before the complaint time is larger than the preset number of times, further judging the corresponding reason of the signaling flow failure: if the reason for the signaling flow failure is a user data service function problem, judging that the target complaint problem is a user problem; if the reason for the signaling flow failure is the problem that authentication cannot be used, the target complaint problem is judged to be a user problem; if the reason for the signaling flow failure is an authentication rejection problem, judging that the target complaint problem is a user problem; if the reason for the signaling flow failure is a network failure problem, judging that the target complaint problem is a core network problem or a wireless network problem; if the signaling flow failure reason is a weak coverage problem, judging that the target complaint problem is a wireless network problem; and if the reason of the signaling flow failure is other than the reasons, judging that the target complaint problem is other control plane problems.
If the number of times of the PS paging failure occurring in the preset historical time period before the complaint time is larger than the preset number of times, further judging the corresponding reason of the signaling process failure: and if the signaling flow failure reason is the weak coverage problem, judging that the target complaint problem is the wireless network problem.
If the frequency of the default bearer establishment failure in the preset historical time period before the complaint time is judged and known to be greater than the preset frequency, further judging the corresponding reason of the signaling flow failure: if the reason for the signaling flow failure is that the terminal model does not accept the problem, judging that the target complaint problem is a user terminal problem; if the signaling flow failure reason is that an Evolved Packet core network System (EPS) service problem is not allowed, determining that the target complaint problem is a user problem; if the reason for the signaling flow failure is a user data service function problem, judging that the target complaint problem is a user problem; if the reason for the signaling flow failure is an Ethernet Switching Module (ESM) failure problem, determining that the target complaint problem is a core network problem; if the reason for the signaling flow failure is a congestion problem, judging that the target complaint problem is a core network problem; if the reason for the signaling flow failure is a core network data error problem, judging that the target complaint problem is a core network problem; and if the reason of the signaling flow failure is other than the reasons, judging that the target complaint problem is other control plane problems.
If the number of times of updating failure of the tracking area in a preset historical time period before the complaint time is larger than the preset number of times, further judging the reason of failure of the corresponding signaling process: if the reason for the signaling flow failure is a network failure problem, judging that the target complaint problem is a core network problem or a wireless network problem; if the signaling flow failure reason is the problem of wireless interface process failure, the target complaint problem is judged to be a user problem; if the reason for the signaling flow failure is a user data service function problem, judging that the target complaint problem is a user problem; if the reason for the signaling flow failure is a core network data error problem, judging that the target complaint problem is a core network problem; if the reason for the signaling flow failure is that the terminal does not support the data service problem, judging that the target complaint problem is a user problem; if the signaling flow failure reason is a weak coverage problem, judging that the target complaint problem is a wireless network problem; if the reason for the signaling flow failure is a user data service function problem, judging that the target complaint problem is a user problem; and if the reason of the signaling flow failure is other than the reasons, judging that the target complaint problem is other control plane problems.
S7, judging whether the signaling behavior is abnormal; judging whether a signaling behavior abnormity problem exists according to the signaling data, wherein the signaling behavior abnormity problem comprises the following steps: user arrearage, frequent PDP activation, frequent routing area update, frequent tracking area update and frequent attachment; if the signaling behavior abnormity problem is judged and known to exist, executing the step S8, otherwise, executing the step S9;
s8, analyzing abnormal behaviors; if the IP section distributed by the user number is judged to belong to an arrearage IP section according to the signaling data, determining user arrearage, and judging the target complaint problem as a user problem; if the number of times of PDP activation in the second preset time period is judged and known to be larger than the second preset number of times according to the signaling data, determining that the problem of frequent PDP activation exists, and judging that the target complaint problem is a wireless network problem or a user terminal problem, wherein the first preset time period can be 1 hour, the second preset number of times can be 3 times, and the adjustment can be carried out according to the actual situation, and the specific limitation is not made herein; if the routing area updating frequency in the second preset time period is judged and known to be larger than a third preset frequency according to the signaling data, determining that a frequent routing area updating problem exists, and judging that the target complaint problem is a wireless network problem, wherein the second preset time period can be 5 minutes, the third preset frequency can be 2 times, and the target complaint problem can be adjusted according to actual conditions, and the method is not specifically limited; if the fact that the updating frequency of the tracking area in the third preset time period is larger than a fourth preset frequency is judged and known according to the signaling data, determining that the frequent updating problem of the tracking area exists, and judging that the target complaint problem is the wireless network problem, wherein the third preset time period can be 5 minutes, the fourth preset frequency can be 2 times, and the adjustment can be carried out according to the actual situation, and the specific limitation is not made here; and if the update frequency of the tracking area in the fourth preset time period is judged to be larger than a fifth preset frequency according to the signaling data, determining that a frequent attachment problem exists, and judging that the target complaint problem is a wireless network problem or a user terminal problem, wherein the fourth preset time period can be 24 hours before the complaint time, the fifth preset frequency can be 5 times, and the adjustment can be carried out according to the actual situation, and the specific limitation is not made here.
S9, analyzing the user plane problem; after determining that the target complaint problem is a user plane problem, the apparatus performs step S10 to further perform user plane problem analysis;
s10, judging whether DNS inquiry fails; and the device judges that the target complaint problem is a core network problem or a user problem according to the characteristic field in the signaling data if the target complaint problem is judged to be a user plane DNS query failure according to the signaling data of the acquired user number in a preset historical time period before the complaint time. Wherein the determining that the target complaint problem is a core network problem or a user problem according to the characteristic field in the signaling data specifically includes: if the device judges and learns the abnormality of the DNS according to the characteristic field in the signaling data, the device judges the target complaint problem as a core network problem; if the ratio of the DNS query failure times of MME/SGSN dimensionality to the total DNS query failure times is judged to be larger than 30%, determining that the MME/SGSN is abnormal, and judging that the target complaint problem is a core network problem; if the ratio of the DNS query failure times of the MME/SGSN dimension to the total DNS query failure times is not more than 30%, determining that a DNS server is abnormal, and judging that the target complaint problem is a core network problem; and if the domain name is judged to be wrong, judging that the target complaint problem is a user problem. It should be noted that, if the device determines that the target complaint problem is not a user plane DNS query failure problem, then S11 is executed to further perform a user plane TCP three-way handshake flow analysis.
S11, judging whether the ratio of the second handshake times to the first handshake times of the TCP is less than or equal to 80%; the device determines that a Service Provider (SP) does not respond according to the signaling data of the user number in a preset historical time period before the complaint time if the ratio of the second handshake frequency to the first handshake frequency in the TCP three-way handshake process is judged and known to be not more than 80%, and determines that the target complaint problem is an SP problem; otherwise, go to step S12; s12, judging whether the ratio of the times of the third handshake to the times of the second handshake of the TCP is less than or equal to 80%; the device determines that the client does not respond or the core network does not receive the ACK message due to the wireless network problem according to the signaling data of the user number in the preset historical time period before the complaint time if the ratio of the third handshake time to the second handshake time is not more than 80% in the TCP three-way handshake process, and determines that the target complaint problem is the client problem or the wireless network problem; otherwise, go to step S13;
s13, judging whether a GET message exists or not; the device determines that the user terminal is abnormal and judges that the target complaint problem is the user terminal problem according to the acquired signaling data of the user number in a preset historical time period before the complaint time if no GET message is judged and known; if yes, executing step S14;
s14, judging whether the page response is overtime; the device determines that the page response is overtime if judging that the GET message is overtime according to the acquired signaling data of the user number in a preset historical time period before the complaint time, and judges that the target complaint question is an SP question, otherwise, executes step S15;
s15, determining whether the return code is < 400; the device acquires a returned HyperText Transfer Protocol (HTTP) error code according to the acquired signaling data of the user number in a preset historical time period before the complaint time, and if the HTTP error code is judged to be not less than 400, the step S16 is executed; if the HTTP error code is judged and known to be not less than 400, determining that the webpage response fails, and further analyzing the reason of the webpage response failure according to the HTTP error code: if the HTTP error code is 400, determining that the reason of the webpage response failure is an error request, and judging that the target complaint problem is a user problem; if the HTTP error code is 401, determining that the reason of webpage response failure is that the request needs user authentication, and judging that the target complaint problem is a user problem; if the HTTP error code is 403, determining that the reason of the webpage response failure is server rejection, and judging that the target complaint question is an SP question; if the HTTP error code is 404, determining that a reason for the failure of the web page response is that a Uniform Resource Locator (URL) does not exist, and determining that the target complaint problem is a user problem; if the HTTP error code is 405, determining that the reason of webpage response failure is that the method is not allowed to be used, and judging that the target complaint problem is a user problem; if the HTTP error code is 406, determining that the reason of the webpage response failure is that the client browser does not accept the MIME type of the requested page, and judging that the target complaint problem is a user problem; if the HTTP error code is 407, determining that the webpage response failure reason is that proxy authentication is required, and judging that the target complaint problem is a user problem; if the HTTP error code is 412, determining that the reason of the webpage response failure is incorrect because of the precondition, and judging that the target complaint problem is a user problem; if the HTTP error code is 413, determining that the reason of the webpage response failure is that the request URL is too long, and judging that the target complaint problem is a user problem; if the HTTP error code is 415, determining that the reason of the webpage response failure is an unsupported media type, and judging that the target complaint problem is a user problem; if the HTTP error code is 416, determining that the webpage response failure reason is that the requested range cannot be met, and judging that the target complaint problem is a user problem; if the HTTP error code is 500, determining that the reason of the webpage response failure is a server error, and judging that the target complaint question is an SP question; and if the webpage response failure reason is other than the reasons, judging that the target complaint problem is other problems of the user plane.
S16, judging whether the user is slow to surf the Internet; the device judges whether the target complaint problem is a video service problem and the video blocking frequency is more than a sixth preset frequency according to the acquired signaling data of the user number in a preset historical time period before the complaint time, or the data flow rate of the big packets corresponding to the 2G network in the signaling data in the preset historical time period is less than 40Kbp, or the data flow rate of the big packets corresponding to the 3G network in the signaling data in the preset historical time period is less than 100Kbp, or the flow rate of the big packet data corresponding to the 4G network in the signaling data in the preset historical time period is less than 1000Kbp, the target complaint problem is judged to be other problems of the user plane, for a 2G network and a 3G network, the data flow larger than 100Kb is the big packet data flow, and for a 4G network, the data flow larger than 500Kb is the big packet data flow; otherwise, respectively acquiring the Internet surfing rates under different network standards corresponding to the SP dimension, the core network (SGSN \ SGW) dimension and the cell dimension and the corresponding average Internet surfing rate of the same time segment, and comparing the Internet surfing rates with the corresponding average Internet surfing rate of the same time segment, for example, if judging that the Internet surfing rate under the SP dimension 2G network standard is less than 50% of the average Internet surfing rate under the 2G network standard condition in the Internet surfing period of the target complaint problem, determining that the Internet surfing speed of the user is slow as the SP dimension Internet surfing speed, and judging that the target complaint problem is the SP problem; the problem that the user has slow internet access can be judged by the same method to be that the dimension internet access speed of a core network (SGSN \ SGW) is slow, and the dimension internet access speed of a cell is slow, which is not described in detail herein; if the fact that the user is slow to surf the internet is judged to be the low dimension surfing speed of a core network (SGSN \ SGW), the target complaint problem is judged to be the core network problem; if the fact that the user is slow to surf the internet is judged to be the cell dimension slow to surf the internet, the target complaint problem is judged to be a wireless network problem; if the problem that the user slowly surfs the internet is judged and known to be not any one of the SP dimension slow surfing speed, the core network (SGSN \ SGW) dimension slow surfing speed and the cell dimension slow surfing speed, the problem that the user slowly surfs the internet is determined to be the problem that the user terminal dimension slow surfing.
Fig. 3 is a schematic structural diagram of a network communication problem determination processing apparatus according to an embodiment of the present invention, and as shown in fig. 3, the network communication problem determination processing apparatus according to the embodiment of the present invention includes: a first acquisition unit 301, a second acquisition unit 302, and a determination unit 303, wherein:
the first obtaining unit 301 is configured to obtain complaint work order information, where the complaint work order information at least includes: question details, subscriber telephone numbers and complaint times; the second obtaining unit 302 is configured to backtrack signaling data of the user number in a preset historical time period before the complaint time according to the user number, and obtain a complaint problem closest to the complaint time as a target complaint problem; the determining unit 303 is configured to determine, according to the target complaint problem, a network problem type corresponding to the target complaint problem, and determine, according to the problem detail item corresponding to the target complaint problem, that the target complaint problem is a user plane problem or a control plane problem.
Specifically, the first obtaining unit 301 obtains complaint work order information, which at least includes: the question details, the user telephone number and the complaint time, and may also include other information, which is not specifically limited herein. The second obtaining unit 302 obtains, according to the user number, signaling data of the user number in a preset historical time period before the complaint time, and traces back the complaint problem at a time point where the signaling data is obtained and is closest to the complaint time as a target complaint problem. It is understood that the preset historical time period may be one hour, or may be set to other time periods, which may be specifically adjusted according to actual situations, and is not specifically limited herein. The determining unit 303 determines the type of the network problem corresponding to the target complaint problem according to the network standard corresponding to the target complaint problem, and determines that the target complaint problem is a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem. It can be understood that, if the target complaint problem exists in each network standard, the target complaint problem is determined according to the priority of the 4G network problem >3G network problem or >2G network problem, and is also adjusted according to the actual situation, which is not limited specifically here.
According to the network communication problem judgment processing device provided by the embodiment of the invention, the target complaint problem closest to the complaint time is obtained and the corresponding network problem type is judged by the signaling data of the obtained complaint work order backtracking the user number in the preset historical time period before the complaint time, and the target complaint problem is judged to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem, so that the efficiency of judging the network communication problem is improved.
On the basis of the above embodiment, further, the determining unit 303 is specifically configured to:
and judging the type of the network problem corresponding to the target complaint problem to be a 4G network problem, a 3G network problem or a 2G network problem according to the target complaint problem.
Specifically, the second obtaining unit 302 backtracks signaling data of the user number in a preset historical time period before the complaint time, and the determining unit 303 determines that the network problem type corresponding to the target complaint problem is a 4G network problem if it is determined that the target complaint problem is a complaint problem in a 4G network system according to the target complaint problem; if the determination unit 303 determines that the target complaint question is a complaint question in a 3G network system, it determines that the network problem type corresponding to the target complaint question is a 3G network problem; if the determination unit 303 determines that the target complaint question is a complaint question under a 2G network system, it determines that the network problem type corresponding to the target complaint question is a 2G network problem.
According to the network communication problem judgment processing device provided by the embodiment of the invention, the target complaint problem closest to the complaint time is obtained and the corresponding network problem type is judged by the signaling data of the obtained complaint work order backtracking the user number in the preset historical time period before the complaint time, and the target complaint problem is judged to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem, so that the efficiency of judging the network communication problem is improved.
On the basis of the above embodiment, further, the determining unit 303 is specifically configured to:
if the target complaint problem is judged to be any one or the combination of the slow internet surfing problem, the disconnection problem during internet surfing or the unstable network signal problem, the target complaint problem is judged to be the user plane problem; otherwise, the target complaint problem is judged to be a control plane problem.
Specifically, if the determination unit 303 determines that the target complaint problem is any one of or a combination of a slow internet access problem, a disconnection problem during internet access, or an unstable network signal problem according to the problem details of the target complaint problem, it determines that the target complaint problem is a user plane problem; if the determination unit 303 determines that the target complaint problem is not any of a slow internet access problem, a disconnection problem during internet access, or an unstable network signal problem, it determines that the target complaint problem is a control plane problem.
According to the network communication problem judgment processing device provided by the embodiment of the invention, the target complaint problem closest to the complaint time is obtained and the corresponding network problem type is judged by the signaling data of the obtained complaint work order backtracking the user number in the preset historical time period before the complaint time, and the target complaint problem is judged to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem, so that the efficiency of judging the network communication problem is improved.
Fig. 4 is a schematic structural diagram of a network communication problem determination processing apparatus according to another embodiment of the present invention, and as shown in fig. 4, the network communication problem determination processing apparatus according to the embodiment of the present invention further includes a first determination subunit 404 on the basis of the first obtaining unit 401, the second obtaining unit 402, and the determination unit 403, where the first obtaining unit 401 and the second obtaining unit 402 are identical to the first obtaining unit 301 and the second obtaining unit 302 in the above embodiment, where:
the first determining subunit 404 is configured to, after determining that the target complaint problem is a user plane problem, determine, according to signaling data of the user number in a preset historical time period before the complaint time, that the target complaint problem is a core network problem or a user problem according to a feature field in the signaling data if it is determined that the DNS query fails.
Specifically, after the determination unit 403 determines that the target complaint problem is a user plane problem, the first determination subunit 404 further performs user plane problem analysis, and if it is determined that the target complaint problem is a user plane DNS query failure according to the signaling data of the obtained user number in a preset historical time period before the complaint time, the first determination subunit 404 determines that the target complaint problem is a core network problem or a user problem according to a feature field in the signaling data. Wherein the determining that the target complaint problem is a core network problem or a user problem according to the characteristic field in the signaling data specifically includes: if the DNS server is judged to be abnormal according to the characteristic field in the signaling data, the first judging subunit 404 judges that the target complaint problem is a core network problem; if the ratio of the DNS query failure times of the MME/SGSN dimension to the total DNS query failure times is determined to be greater than 30%, the first determining subunit 404 determines that the MME/SGSN is abnormal, and determines that the target complaint problem is a core network problem; if the first determining subunit 404 determines that the ratio of the DNS query failure times of the MME/SGSN dimension to the total DNS query failure times is not greater than 30%, it determines that the DNS server is abnormal, and determines that the target complaint problem is a core network problem; if the domain name is judged to be wrong, the first judging subunit 404 judges that the target complaint problem is a user problem. It should be noted that, if it is determined that the target complaint problem is not a user plane DNS query failure problem, the first determining subunit 404 further performs a user plane TCP three-way handshake flow analysis.
According to the network communication problem judgment processing device provided by the embodiment of the invention, the target complaint problem closest to the complaint time is obtained and the corresponding network problem type is judged by the signaling data of the obtained complaint work order backtracking user number in the preset historical time period before the complaint time, the target complaint problem is judged to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem, the user plane problem is further analyzed, and the efficiency of judging the network communication problem is improved.
Fig. 5 is a schematic structural diagram of a network communication problem determination processing apparatus according to yet another embodiment of the present invention, and as shown in fig. 5, the network communication problem determination processing apparatus according to the embodiment of the present invention further includes a second determination unit 504 on the basis of the first obtaining unit 501, the second obtaining unit 502 and the determination unit 503, and the first obtaining unit 501 and the second obtaining unit 502 are identical to the first obtaining unit 301 and the second obtaining unit 302 in the above embodiment, where:
the second determining subunit 504 is configured to, after determining that the target complaint problem is a control plane problem, determine that the target complaint problem is a wireless network coverage problem if it is determined that the signaling data includes at least any two types of network signaling data, namely 2G network signaling data, 3G network signaling data, or 4G network signaling data, according to the signaling data of the user number in a preset historical time period before the complaint time.
Specifically, after the determination unit 503 determines that the target complaint problem is a control plane problem, the second determination subunit 504 further performs control plane problem analysis, and according to the obtained signaling data of the user number in a preset historical time period before the complaint time, if the second determination subunit 504 determines that the signaling data includes at least any two types of network signaling data among 2G network signaling data, 3G network signaling data, or 4G network signaling data, the target complaint problem is determined to be a wireless network coverage problem; if the second determining subunit 504 determines that the signaling data only includes any one of 2G network signaling data, 3G network signaling data, or 4G network signaling data, then further performs signaling flow analysis.
According to the network communication problem judgment processing device provided by the embodiment of the invention, the target complaint problem closest to the complaint time is obtained and the corresponding network problem type is judged by the signaling data of the obtained complaint work order backtracking user number in the preset historical time period before the complaint time, the target complaint problem is judged to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem, and the control plane problem is further analyzed, so that the efficiency of judging the network communication problem is improved.
The embodiment of the apparatus provided in the present invention may be specifically configured to execute the processing flows of the above method embodiments, and the functions of the apparatus are not described herein again, and refer to the detailed description of the above method embodiments.
Fig. 6 is a schematic structural diagram of an entity apparatus of an electronic device according to an embodiment of the present invention, and as shown in fig. 6, the electronic device may include: a processor (processor)601, a memory (memory)602, and a bus 603, wherein the processor 601 and the memory 602 communicate with each other via the bus 603. The processor 601 may call the logic instructions in the memory 602 to perform the following method: obtaining complaint work order information, wherein the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times; backtracking signaling data of the user number in a preset historical time period before the complaint time according to the user number, and acquiring a complaint problem closest to the complaint time as a target complaint problem; and judging the type of the network problem corresponding to the target complaint problem according to the target complaint problem, and judging the target complaint problem to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem.
An embodiment of the present invention discloses a computer program product, which includes a computer program stored on a non-transitory computer readable storage medium, the computer program including program instructions, when the program instructions are executed by a computer, the computer can execute the methods provided by the above method embodiments, for example, the method includes: obtaining complaint work order information, wherein the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times; backtracking signaling data of the user number in a preset historical time period before the complaint time according to the user number, and acquiring a complaint problem closest to the complaint time as a target complaint problem; and judging the type of the network problem corresponding to the target complaint problem according to the target complaint problem, and judging the target complaint problem to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem.
Embodiments of the present invention provide a non-transitory computer-readable storage medium, which stores computer instructions, where the computer instructions cause the computer to perform the methods provided by the above method embodiments, for example, the methods include: obtaining complaint work order information, wherein the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times; backtracking signaling data of the user number in a preset historical time period before the complaint time according to the user number, and acquiring a complaint problem closest to the complaint time as a target complaint problem; and judging the type of the network problem corresponding to the target complaint problem according to the target complaint problem, and judging the target complaint problem to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem.
In addition, the logic instructions in the memory 603 may be implemented in the form of software functional units and stored in a computer readable storage medium when the logic instructions are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (8)
1. A network communication problem judgment processing method is characterized by comprising the following steps:
obtaining complaint work order information, wherein the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times;
backtracking signaling data of the user number in a preset historical time period before the complaint time according to the user number, and acquiring a complaint problem closest to the complaint time as a target complaint problem;
judging the type of the network problem corresponding to the target complaint problem according to the target complaint problem, and judging the target complaint problem to be a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem;
the method further comprises the following steps:
after the target complaint problem is judged to be a user plane problem, according to signaling data of the user number in a preset historical time period before the complaint time, if judging that the DNS query fails, judging that the target complaint problem is a core network problem or a user problem according to a characteristic field in the signaling data;
wherein the determining that the target complaint problem is a core network problem or a user problem according to the characteristic field in the signaling data specifically includes: if the DNS server is judged to be abnormal according to the characteristic field in the signaling data, the target complaint problem is judged to be a core network problem; if the ratio of the DNS query failure times of the mobile management entity or the serving GPRS support node dimension to the total DNS query failure times is larger than 30%, determining that the MME/SGSN is abnormal, and judging that the target complaint problem is a core network problem; if the ratio of the DNS query failure times of the MME/SGSN dimension to the total DNS query failure times is not more than 30%, determining that a DNS server is abnormal, and judging that the target complaint problem is a core network problem; and if the domain name is judged to be wrong, judging that the target complaint problem is a user problem.
2. The method of claim 1, wherein the determining, according to the target complaint problem, the type of the network problem corresponding to the target complaint problem comprises:
and judging the type of the network problem corresponding to the target complaint problem to be a 4G network problem, a 3G network problem or a 2G network problem according to the target complaint problem.
3. The method according to claim 1, wherein the determining that the target complaint problem is a user plane problem or a control plane problem according to the problem detail item corresponding to the target complaint problem includes:
if the target complaint problem is judged to be any one or the combination of the slow internet surfing problem, the disconnection problem during internet surfing or the unstable network signal problem, the target complaint problem is judged to be the user plane problem; otherwise, the target complaint problem is judged to be a control plane problem.
4. The method of claim 3, further comprising:
after the target complaint problem is judged to be a control plane problem, according to signaling data of the user number in a preset historical time period before the complaint time, if the signaling data is judged and obtained to include at least any two types of network signaling data in 2G network signaling data, 3G network signaling data or 4G network signaling data, the target complaint problem is judged to be a wireless network coverage problem.
5. A network communication problem determination processing apparatus, comprising:
the first obtaining unit is used for obtaining complaint work order information, and the complaint work order information at least comprises: question details, subscriber telephone numbers and complaint times;
a second obtaining unit, configured to obtain, according to the user number, signaling data of the user number in a preset historical time period before the complaint time, a complaint problem closest to the complaint time as a target complaint problem;
a determining unit, configured to determine, according to the target complaint problem, a network problem type corresponding to the target complaint problem, and determine, according to the problem details corresponding to the target complaint problem, that the target complaint problem is a user plane problem or a control plane problem;
the device further comprises:
after the target complaint problem is judged to be a user plane problem, according to signaling data of the user number in a preset historical time period before the complaint time, if judging that the DNS query fails, judging that the target complaint problem is a core network problem or a user problem according to a characteristic field in the signaling data;
wherein the determining that the target complaint problem is a core network problem or a user problem according to the characteristic field in the signaling data specifically includes: if the DNS server is judged to be abnormal according to the characteristic field in the signaling data, the target complaint problem is judged to be a core network problem; if the ratio of the DNS query failure times of the mobile management entity or the serving GPRS support node dimension to the total DNS query failure times is larger than 30%, determining that the MME/SGSN is abnormal, and judging that the target complaint problem is a core network problem; if the ratio of the DNS query failure times of the MME/SGSN dimension to the total DNS query failure times is not more than 30%, determining that a DNS server is abnormal, and judging that the target complaint problem is a core network problem; and if the domain name is judged to be wrong, judging that the target complaint problem is a user problem.
6. The device for determining and processing the network communication problem according to claim 5, wherein the determining unit is specifically configured to:
and judging the type of the network problem corresponding to the target complaint problem to be a 4G network problem, a 3G network problem or a 2G network problem according to the target complaint problem.
7. The device for determining and processing the network communication problem according to claim 5, wherein the determining unit is specifically configured to:
if the target complaint problem is judged to be any one or the combination of the slow internet surfing problem, the disconnection problem during internet surfing or the unstable network signal problem, the target complaint problem is judged to be the user plane problem; otherwise, the target complaint problem is judged to be a control plane problem.
8. The apparatus according to claim 7, wherein the determining unit comprises:
and a second judging subunit, configured to, after judging that the target complaint problem is a control plane problem, judge that the target complaint problem is a wireless network coverage problem if it is judged and obtained that the signaling data includes at least any two types of network signaling data from among 2G network signaling data, 3G network signaling data, or 4G network signaling data according to the signaling data of the user number in a preset historical time period before the complaint time.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611248110.5A CN108260150B (en) | 2016-12-29 | 2016-12-29 | Network communication problem judgment processing method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611248110.5A CN108260150B (en) | 2016-12-29 | 2016-12-29 | Network communication problem judgment processing method and device |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN108260150A CN108260150A (en) | 2018-07-06 |
| CN108260150B true CN108260150B (en) | 2021-10-01 |
Family
ID=62721251
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611248110.5A Active CN108260150B (en) | 2016-12-29 | 2016-12-29 | Network communication problem judgment processing method and device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108260150B (en) |
Families Citing this family (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109996284A (en) * | 2017-12-31 | 2019-07-09 | 中国移动通信集团贵州有限公司 | Mobile communication Trouble call worksheet method, apparatus, equipment and medium |
| CN111831286B (en) * | 2019-04-12 | 2023-11-14 | 中国移动通信集团河南有限公司 | User complaint processing method and device |
| CN111130855B (en) * | 2019-12-05 | 2022-08-12 | 中国联合网络通信集团有限公司 | Problem positioning method and device |
| CN113891372A (en) * | 2020-07-03 | 2022-01-04 | 中国移动通信集团海南有限公司 | VoLTE complaint positioning method, device and storage medium |
| CN112996024A (en) * | 2021-01-20 | 2021-06-18 | 国网西藏电力有限公司信息通信公司 | Network communication problem judgment and processing device |
| CN114615691A (en) * | 2022-01-24 | 2022-06-10 | 浪潮通信信息系统有限公司 | Complaint reason analysis method and device, electronic equipment and storage medium |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101155227A (en) * | 2006-09-29 | 2008-04-02 | 北电网络有限公司 | Method and system for trusted contextual communications |
| CN101388799A (en) * | 2007-09-10 | 2009-03-18 | 上海市闵行中学 | Method for inspecting and repairing fault by DNS technique |
| CN102088720A (en) * | 2009-12-04 | 2011-06-08 | 中国移动通信集团公司 | Method, system and equipment for monitoring network elements in IP multimedia subsystem (IMS) network |
| CN104301294A (en) * | 2013-07-19 | 2015-01-21 | 中国移动通信集团广东有限公司 | DNS query request response method and device and network side equipment |
| CN105744557A (en) * | 2016-02-18 | 2016-07-06 | 郭今戈 | Analysis and delimitation algorithm and device of low HTTP page download rate |
Family Cites Families (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7418504B2 (en) * | 1998-10-30 | 2008-08-26 | Virnetx, Inc. | Agile network protocol for secure communications using secure domain names |
| CN1842196B (en) * | 2005-03-28 | 2010-04-28 | 华为技术有限公司 | Method for analyzing call fault reason |
| CN100396136C (en) * | 2005-08-01 | 2008-06-18 | 华为技术有限公司 | Method for reporting fault in 3-to-2G system switching-over course |
| US8073428B2 (en) * | 2006-09-22 | 2011-12-06 | Kineto Wireless, Inc. | Method and apparatus for securing communication between an access point and a network controller |
| CN100502367C (en) * | 2007-04-04 | 2009-06-17 | 华为技术有限公司 | Method and device for saving domain name system record |
| US20120320827A1 (en) * | 2011-06-14 | 2012-12-20 | Qualcomm Incorporated | Method and apparatus for epc context maintenance optimization |
| JP2013090072A (en) * | 2011-10-17 | 2013-05-13 | Hitachi Ltd | Service provision system |
| US9025486B1 (en) * | 2013-10-08 | 2015-05-05 | Netscout Systems, Inc. | Determining quality of radio access network transmissions |
| CN103686833A (en) * | 2013-12-17 | 2014-03-26 | 中国联合网络通信集团有限公司 | Mobile network voice quality estimating method and device |
| CN105306246B (en) * | 2014-07-31 | 2018-08-21 | 中国移动通信集团浙江有限公司 | A kind of method, apparatus and server of the complaint of automatic-answering back device network class |
| CN105847043A (en) * | 2016-03-21 | 2016-08-10 | 浪潮通信信息系统有限公司 | Mobile user Internet access diagnostic method |
-
2016
- 2016-12-29 CN CN201611248110.5A patent/CN108260150B/en active Active
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101155227A (en) * | 2006-09-29 | 2008-04-02 | 北电网络有限公司 | Method and system for trusted contextual communications |
| CN101388799A (en) * | 2007-09-10 | 2009-03-18 | 上海市闵行中学 | Method for inspecting and repairing fault by DNS technique |
| CN102088720A (en) * | 2009-12-04 | 2011-06-08 | 中国移动通信集团公司 | Method, system and equipment for monitoring network elements in IP multimedia subsystem (IMS) network |
| CN104301294A (en) * | 2013-07-19 | 2015-01-21 | 中国移动通信集团广东有限公司 | DNS query request response method and device and network side equipment |
| CN105744557A (en) * | 2016-02-18 | 2016-07-06 | 郭今戈 | Analysis and delimitation algorithm and device of low HTTP page download rate |
Non-Patent Citations (1)
| Title |
|---|
| 《A defense mechanism against the DNS amplification attack in SDN》;Xiaodong Xing;Tao Luo;Jianfeng Li;Yang Hu;《2016 IEEE International Conference on Network Infrastructure and Digital Content (IC-NIDC)》;20160925;全文 * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN108260150A (en) | 2018-07-06 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN108260150B (en) | Network communication problem judgment processing method and device | |
| EP2627032B1 (en) | Method, policy server and gateway for determining policies | |
| US9344864B2 (en) | Redirection method and redirection apparatus under policy and charging control | |
| US9288828B2 (en) | Method, apparatus and system for accessing service by mobile station | |
| US20210075699A1 (en) | NF SERVICE CONSUMER RESTART DETECTION USING DIRECT SIGNALING BETWEEN NFs | |
| RU2015101484A (en) | METHOD, NODE, MOBILE TERMINAL AND SYSTEM FOR IDENTIFICATION OF NETWORK Tethering Behavior | |
| US20140109223A1 (en) | Providing a real-time anomalous event detection and notification service in a wireless network | |
| WO2021111213A1 (en) | User plane function load control | |
| EP4154497A1 (en) | Improving classification accuracy in user plane function re-selection scenarios | |
| EP3264851B1 (en) | Data transmission method and device for data service | |
| CN107548077B (en) | Position information acquisition method, device and system | |
| CN103997416B (en) | The error correction method and error correction device of mobile terminal Internet access | |
| EP3082320B1 (en) | Identifying browsing sessions based on temporal transaction pattern | |
| EP3195528B1 (en) | Application control interworking in network | |
| EP3641248B1 (en) | Traffic optimization device, communication system, traffic optimization method, and program | |
| EP3167632A1 (en) | A method, system and device for requesting services at a mobile network for one of a plurality of mobile user equipment | |
| CN109089002B (en) | Method and device for blocking illegal network telephone | |
| CN108243446B (en) | Network communication problem judgment processing method and device | |
| KR20120043919A (en) | System and method for controlling tethering in mobile communication network | |
| CN106921606B (en) | Session detection method, device and system | |
| US9893958B2 (en) | Method and system for service assurance and capacity management using post dial delays | |
| CN112543191B (en) | Load balancing method and device | |
| CN109257187B (en) | Method and device for controlling user terminal based on service-aware charging control rule | |
| US9832129B1 (en) | Reducing reauthorization request messages in communications networks | |
| US20170013434A1 (en) | Method, system and apparatus for emergency call handling |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |