CN108243446A

CN108243446A - A kind of network communication problem determination processing method and device

Info

Publication number: CN108243446A
Application number: CN201611228290.0A
Authority: CN
Inventors: 王延长; 王晨; 杨川; 闻君; 郑远哲
Original assignee: China Mobile Communications Group Co Ltd; China Mobile Group Zhejiang Co Ltd
Current assignee: China Mobile Communications Group Co Ltd; China Mobile Group Zhejiang Co Ltd
Priority date: 2016-12-27
Filing date: 2016-12-27
Publication date: 2018-07-03
Anticipated expiration: 2036-12-27
Also published as: CN108243446B

Abstract

The embodiment of the present invention provides a kind of network communication problem determination processing method and device.The method includes：If judgement knows that by the first user terminal in preset time period in multiple cells downloading service occurs for corresponding first Subscriber Number of network communication link to be determined, first number of first Subscriber Number by first user terminal data packet round-trip delay overlength during downloading service occurs for each cell in preset time period is then counted, and calculates the cell number that first number is more than the first predetermined threshold value；If judgement knows the cell number no more than 1, it is network problem to judge the network communication link to be determined；If judgement knows that the cell number is more than 1, it is the first user terminal problem to judge the network communication link to be determined.Described device is used to perform the above method.Method and device provided by the invention improves the accuracy of network communication problem judgement.

Description

A kind of network communication problem determination processing method and device

Technical field

The present embodiments relate to field of communication technology more particularly to a kind of network communication problem determination processing method and dresses It puts.

Background technology

With the development of science and technology, application of the wireless communication in people live is more and more, people want wireless communication The requirement for seeking also higher and higher response speed especially to wirelessly going together is more and more stronger.

Wireless communication TCP low-responses or response timeout can cause user's online slow or can not surf the Internet, under the conditions of the prior art, In " user's online is slow or can not surf the Internet " problem demarcation method, usually only downloading rate of the user by wireless network can be verified Whether meet the normal range (NR) under the network formats, if under non-normal range, inquire corresponding weak covering library, if Judgement knows that the user is not weak covering, then will be determined as subscriber terminal side the problem of " user's online is slow or can not surf the Internet " Problem.But this analysis and determination method only rely on downloading rate analysis and can not judge terminal, network or server Problem, and the judgement of network communication problem is only carried out with subscription data by inquiring, network communication problem is caused to judge accurate Property is relatively low.

Therefore, how to propose that the accuracy problem that a kind of method improves network communication problem judgement is that current industry urgently solves Certainly need subject.

Invention content

For the defects in the prior art, the embodiment of the present invention provides a kind of network communication problem determination processing method and dress It puts.

On the one hand, the embodiment of the present invention provides a kind of network communication problem determination processing method, including：

If judgement knows corresponding first Subscriber Number of network communication link to be determined by the first user terminal default Downloading service occurs in multiple cells in period, then counts first Subscriber Number and is existed by first user terminal First number of the interior data packet round-trip delay overlength during downloading service occurs for each cell of preset time period, and calculate First number is more than the cell number of the first predetermined threshold value；

If judgement knows the cell number no more than 1, it is network problem to judge the network communication link to be determined；

If judgement knows that the cell number is more than 1, judge that the network communication link to be determined is used for described first Family terminal problem；

Wherein, the data packet round-trip delay overlength is specially：When downloading service occurs by 2G networks, if the data Packet round-trip delay is more than the second predetermined threshold value, it is determined that data packet round-trip delay overlength；When downloading service occurs by 3G network, If the data packet round-trip delay is more than third predetermined threshold value, it is determined that data packet round-trip delay overlength；Occurred by 4G networks During downloading service, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay overlength.

On the other hand, the embodiment of the present invention provides a kind of network communication problem determination processing method, including：

If judgement knows corresponding first Subscriber Number of network communication link to be determined by the first user terminal default Downloading service occurs in multiple cells in period, then counts first Subscriber Number and is existed by first user terminal First user terminal please to server transmission during downloading service occurs for each cell in the preset time period Second number of time delay overlength is sought, calculates the cell number that second number is more than the 5th predetermined threshold value；

Wherein, first user terminal is specially to server transmission request time delay overlength during downloading service occurs The time delay of third step ASK to first GET is more than the 6th predetermined threshold value in head stream TCP link setups.

Another aspect, the embodiment of the present invention provide a kind of network communication problem determination processing method, including：

Judge in preset time period the first Subscriber Number by the first user terminal after server sends request, it is described Server respond first user terminal request time delay whether overlength；

If first Subscriber Number is sent to server by the first user terminal and asked in the preset time period Afterwards, the server responds the request time delay overlength of first user terminal, then judges first Subscriber Number by the For two user terminals after server sends request, whether just the server responds the request time delay of the second user terminal Often, if normally, it is the first user terminal problem to judge the network communication link to be determined；If still overlength judges The network communication link to be determined is server or client-side issue；

If alternatively, the first Subscriber Number sends request by the first user terminal to server in the preset time period Afterwards, the server responds the request time delay overlength of first user terminal, then judges second user number by described the For one user terminal after server sends request, whether just the server responds the request time delay of first user terminal Often, if normally, judging the network communication link to be determined for server or client-side issue；If still overlength judges institute Network communication link to be determined is stated as the first user terminal problem；

If first Subscriber Number is sent to server by the first user terminal and asked in the preset time period Afterwards, the server responds the non-overlength of request time delay of first user terminal, then judges the institute in the preset time period State the first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, if institute State the first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength, then judge institute Network communication link to be determined is stated as server or client-side issue；

Wherein, the request time delay overlength that the server responds first user terminal is specially in the preset time Section in from the ASK of first GET be issued to server send out first data packet time delay be more than the 7th predetermined threshold value number be more than the 8th Predetermined threshold value；First Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay surpass It is pre- that the number that the long data packet uplink round-trip delay specially in the preset time period is more than the 9th predetermined threshold value is more than the tenth If threshold value.

In another aspect, the embodiment of the present invention provides a kind of network communication problem determination processing device, including：

First computing unit, if for judging to know corresponding first Subscriber Number of network communication link to be determined by the Downloading service occurs in preset time period in multiple cells for one user terminal, then counts first Subscriber Number and pass through institute State the first user terminal data packet round-trip delay overlength during downloading service occurs for each cell in preset time period First number, and calculate first number be more than the first predetermined threshold value cell number；

First identifying unit, if for judging to know that the cell number no more than 1, judges that the network to be determined leads to Letter link is network problem；

If second identifying unit for judging to know that the cell number is more than 1, judges the network communication to be determined Link is the first user terminal problem；

Wherein, the data packet round-trip delay overlength includes：When downloading service occurs by 2G networks, if the data packet Round-trip delay is more than the second predetermined threshold value, it is determined that data packet round-trip delay overlength；When downloading service occurs by 3G network, if The data packet round-trip delay is more than third predetermined threshold value, it is determined that data packet round-trip delay overlength；Under being occurred by 4G networks During load business, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay overlength.

The embodiment of the present invention also provides a kind of network communication problem determination processing device, including：

Second computing unit, if for judging to know corresponding first Subscriber Number of network communication link to be determined by the Downloading service occurred in preset time period in multiple cells for one user terminal, then counted first Subscriber Number and pass through First user terminal, first user during downloading service occurs for each cell in the preset time period Terminal to server sends second number of request time delay overlength, calculates the cell that second number is more than the 5th predetermined threshold value Number；

Third identifying unit, if for judging to know that the cell number no more than 1, judges that the network to be determined leads to Letter link is network problem；

If 4th identifying unit for judging to know that the cell number is more than 1, judges the network communication to be determined Link is the first user terminal problem；

Wherein, first user terminal sends request time delay overlength tool to server during the generation downloading service The time delay that third step ASK to first GET in TCP link setups is flowed headed by body is more than the 6th predetermined threshold value.

Judging unit, for judging that the first Subscriber Number is sent out by the first user terminal to server in preset time period After sending request, the server respond first user terminal request time delay whether overlength；

Third processing unit, if passing through the first user terminal for the first Subscriber Number described in the preset time period After server sends request, the server responds the request time delay overlength of first user terminal, then judges described the After one Subscriber Number sends request by second user terminal to server, the server responds the second user terminal Ask time delay whether normal, if normally, it is the first user terminal problem to judge the network communication link to be determined；If Still overlength then judges the network communication link to be determined for server or client-side issue；

Fourth processing unit, if passing through the first user terminal for the first Subscriber Number described in the preset time period After server sends request, the server responds the non-overlength of request time delay of first user terminal, then described in judgement First Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, if described First Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength, then judgement described in Network communication link to be determined is server or client-side issue；

Network communication problem determination processing method and device provided in an embodiment of the present invention, by according to signalling interactive process In each time delay the network communication problem of communication link to be determined is judged, improve network communication problem judgement standard True property.

Description of the drawings

In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, to embodiment or will show below There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is this hair Some bright embodiments, for those of ordinary skill in the art, without creative efforts, can be with root Other attached drawings are obtained according to these attached drawings.

Fig. 1 is the flow diagram of network communication problem determination processing method that one embodiment of the invention provides；

Fig. 2 is the flow diagram of network communication problem determination processing method that another embodiment of the present invention provides；

Fig. 3 is the flow diagram of network communication problem determination processing method that further embodiment of this invention provides；

Fig. 4 is the structure diagram of network communication problem determination processing device that one embodiment of the invention provides；

Fig. 5 is the structure diagram of network communication problem determination processing device that another embodiment of the present invention provides；

Fig. 6 is the structure diagram of network communication problem determination processing device that further embodiment of this invention provides；

Fig. 7 is the structure diagram of network communication problem determination processing device that yet another embodiment of the invention provides；

Fig. 8 is the structure diagram of network communication problem determination processing device that yet another embodiment of the invention provides；

Fig. 9 is the entity structure schematic diagram of network communication problem determination processing equipment that one embodiment of the invention provides；

Figure 10 is the entity structure schematic diagram of network communication problem determination processing equipment that another embodiment of the present invention provides；

Figure 11 is the entity structure schematic diagram of network communication problem determination processing equipment that further embodiment of this invention provides.

Specific embodiment

Purpose, technical scheme and advantage to make the embodiment of the present invention are clearer, below in conjunction with the embodiment of the present invention In attached drawing, the technical solution in the embodiment of the present invention is explicitly described, it is clear that described embodiment be the present invention Part of the embodiment, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art are not having All other embodiments obtained under the premise of creative work are made, shall fall within the protection scope of the present invention.

Fig. 1 is the flow diagram of network communication problem determination processing method that one embodiment of the invention provides, such as Fig. 1 institutes To show, the embodiment of the present invention provides a kind of network communication problem determination processing method, including：

If S101, judgement know that corresponding first Subscriber Number of network communication link to be determined is existed by the first user terminal Downloading service occurs in multiple cells in preset time period, then counts first Subscriber Number and passes through first user end First number of the data packet round-trip delay overlength during downloading service occurs for each cell in preset time period is held, and Calculate the cell number that first number is more than the first predetermined threshold value；

Specifically, network communication problem determination processing device obtains corresponding first user number of network communication link to be determined All downloading service informations that code was occurred by the first user terminal in preset time period, according to the download got If business information judgement knows that corresponding first Subscriber Number of the network communication link to be determined is existed by the first user terminal Downloading service occurs in multiple cells in preset time period, then is obtained according to the downloading service information got described By first user terminal downloading service mistake occurs in each cell for first Subscriber Number in preset time period First number of data packet round-trip delay overlength in journey, and calculate cell of first number more than the first predetermined threshold value Number.It is understood that data packet round-trip delay is time probe is got, server during the generation downloading service At the time of to the first user terminal transmission data packet to first user terminal after the data packet is received to institute Period between at the time of stating server returning response information；The data packet round-trip delay overlength is specially：Pass through 2G nets When downloading service occurs for network, if the data packet round-trip delay is more than the second predetermined threshold value, it is determined that data packet round-trip delay surpasses It is long, if the data packet round-trip delay is not more than the second predetermined threshold value, it is determined that data packet round-trip delay is normal；Pass through 3G network When downloading service occurs, if the data packet round-trip delay is more than third predetermined threshold value, it is determined that data packet round-trip delay overlength, If the data packet round-trip delay is not more than third predetermined threshold value, it is determined that data packet round-trip delay is normal；It is sent out by 4G networks During raw downloading service, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay surpasses It is long, if the data packet round-trip delay is not more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay is normal.It should say Bright, first Subscriber Number can be identified by corresponding first IMSI, and first user terminal passes through phase The first IMEI answered is identified.

If S102, judgement know the cell number no more than 1, it is network to judge the network communication link to be determined Problem；

Specifically, if described device judgement knows first Subscriber Number by first user terminal when default Between first number of data packet round-trip delay overlength is more than first and presets during downloading service occurs for each cell in section The cell number of threshold value is not more than 1, it is determined that first user terminal number during downloading service occurs for most of cells It is normal according to packet round-trip delay, therefore, it is determined that presently described network communication link to be determined is network problem.

If S103, judgement know that the cell number is more than 1, judge the network communication link to be determined for described the One user terminal problem；

Specifically, if described device judgement knows first Subscriber Number by first user terminal when default Between first number of data packet round-trip delay overlength is more than first and presets during downloading service occurs for each cell in section The cell number of threshold value is more than 1, it is determined that first user terminal is more than one during downloading service occurs for the cell It is secondary the phenomenon that data packet round-trip delay overlength occur, therefore, it is determined that presently described network communication link to be determined is used for described first Family terminal problem.

For example, described device acquisition 139XXXX5555 is totally three small in A, B, C respectively within 3 hours by first mobile phone Downloading service occurred in area, specifying information is as follows：(1) it is downloaded in A cells by 2G networks in 3 hours Number of the data packet round-trip delay described in business more than 2500ms is 2 times；Data packet described in downloading service is occurred by 3G network Number of the round-trip delay more than 1000ms is 2 times；It is more than by data packet round-trip delay described in 4G networks generation downloading service The number of 500ms is 1 time；(2) it is past by data packet described in 2G networks generation downloading service in B cells in 3 hours It is 3 times to return number of the time delay more than 2500ms；It is more than by data packet round-trip delay described in 3G network generation downloading service The number of 1000ms is 3 times；It is 1 that number of the data packet round-trip delay more than 500ms described in downloading service, which occurs, by 4G networks It is secondary；(3) it is more than in C cells by data packet round-trip delay described in 2G networks generation downloading service in 3 hours The number of 2500ms is 3 times；It is 2 that number of the data packet round-trip delay more than 1000ms described in downloading service, which occurs, by 3G network It is secondary；It is 2 times that number of the data packet round-trip delay more than 500ms described in downloading service, which occurs, by 4G networks；Then described device meter Calculate 139XXXX5555 by first mobile phone in described 3 hours A cells occur downloading service during data packet round-trip delay surpass Long number is 5 times；The number of data packet round-trip delay overlength is 7 times during downloading service occurs for B cells；In C cells The number of data packet round-trip delay overlength is 7 times during generation downloading service；Then 139XXXX5555 by first mobile phone described Cell of the number more than 6 times of data packet round-trip delay overlength during downloading service occurs in 3 hours as B cells and C cells, Totally two cells, then the problem of judging network communication links of the 139XXXX5555 by first mobile phone are user terminal problem, also The problem of being first mobile phone, service system, which may remind the user that, overhauls the mobile phone of oneself.It should be noted that described first Predetermined threshold value, second predetermined threshold value, the third predetermined threshold value, four predetermined threshold value and the preset time period are equal Other numerical value can be taken, can be specifically adjusted according to actual conditions, be not specifically limited herein.

Network communication problem determination processing method provided in an embodiment of the present invention, by each in signalling interactive process A time delay judges the network communication problem of communication link to be determined, improves the accuracy of network communication problem judgement.

On the basis of above-described embodiment, further, the method further includes：

If judgement know first Subscriber Number by the first user terminal in the preset time period only at one Downloading service occurred in cell, then under judging that first Subscriber Number is occurred by second user terminal in the cell Whether the data packet round-trip delay carried in business procedure is normal, if normally, judging the network communication link to be determined for institute State the first user terminal problem；If overlength, it is network problem to judge the network communication link to be determined；

If alternatively, judge to know that first Subscriber Number is only existed by the first user terminal in the preset time period Downloading service occurred in one cell, then judges that second user number is sent out by first user terminal in the cell Whether normal the data packet round-trip delay carried in business procedure is given birth to, if normally, judging the network communication link to be determined For network problem, if overlength, it is the first user terminal problem to judge the network communication link to be determined.

Specifically, corresponding first Subscriber Number of described device acquisition network communication link to be determined passes through the first user end All downloading service informations occurred in preset time period are held, are known according to the downloading service information judgement got By the first user terminal in the preset time period only in a cell download industry occurred for first Subscriber Number Business then judges that the data during downloading service occur by second user terminal in the cell for first Subscriber Number Whether packet round-trip delay is normal, if normally, it is the first user terminal problem to judge the network communication link to be determined； If overlength, it is network problem to judge the network communication link to be determined；Alternatively, described device obtains network communication to be determined All downloading service informations that corresponding first Subscriber Number of link was occurred by the first user terminal in preset time period, Downloading service information judgement according to getting knows first Subscriber Number by the first user terminal described pre- If downloading service only occurred in a cell in the period, then judge that second user number passes through first user terminal Whether the data packet round-trip delay in the cell during generation downloading service is normal, if normally, waiting to sentence described in judgement Network communication link is determined for network problem, if overlength, judges that the network communication link to be determined is whole for first user End problem.It should be noted that the second user number can be identified by corresponding 2nd IMSI；Described second uses Family terminal can be identified by corresponding 2nd IMEI.

For example, under described device acquisition 139XXXX5555 was only occurred by first mobile phone within 3 hours in D cells Load business, and if described device recognized according to 139XXXX5555 corresponding first IMSI and corresponding 2nd IMEI of second mobile phone The data packet round-trip delay when downloading service occurred for D cells is normal by second mobile phone by the 139XXXX5555, then will be described true The problem of settled preceding network communication link is the first mobile phone side；If described device is according to 139XXXX5555 corresponding first IMSI and corresponding 2nd IMEI of second mobile phone recognize the 139XXXX5555 and download industry occurred in D cells by second mobile phone Equally there is a situation where data packet round-trip delay overlength during business, then are network problem by the determining current network communication link.

For another example, under described device acquisition 139XXXX5555 was only occurred by first mobile phone within 3 hours in D cells Load business, and if described device recognized according to 139XXXX6666 corresponding 2nd IMSI and corresponding first IMEI of first mobile phone The data packet round-trip delay when downloading service occurred for D cells is normal by first mobile phone by the 139XXXX6666, it is determined that current Network communication link is network problem；If described device is corresponding according to corresponding 2nd IMSI of 139XXXX6666 and first mobile phone First IMEI recognizes the 139XXXX6666 and data packet equally occurred when downloading service occurs for D cells by first mobile phone The situation of round-trip delay overlength, it is determined that the problem of current network communication link is the first mobile phone.

Network communication problem determination processing method provided in an embodiment of the present invention, by each in signalling interactive process A time delay and card of changing planes test, judge the network communication problem of communication link to be determined, improve network communication The accuracy of problem determination.

The flow diagram of network communication problem determination processing method that Fig. 2 is provided for another embodiment of the present invention, such as Fig. 2 Shown, the embodiment of the present invention provides a kind of network communication problem determination processing method, including：

If S201, judgement know that corresponding first Subscriber Number of network communication link to be determined is existed by the first user terminal Downloading service occurs in multiple cells in preset time period, then counts first Subscriber Number and passes through first user end First user terminal is sent out to server during downloading service occurs for each cell in the preset time period at end Second number of request time delay overlength is sent, calculates the cell number that second number is more than the 5th predetermined threshold value；

Specifically, network communication problem determination processing device obtains corresponding first user number of network communication link to be determined All downloading service informations that code was occurred by the first user terminal in preset time period, according to the download got If business information judgement knows that corresponding first Subscriber Number of the network communication link to be determined is existed by the first user terminal Downloading service occurs in multiple cells in preset time period, then is obtained according to the downloading service information got described By first user terminal downloading service mistake occurs in each cell for first Subscriber Number in preset time period First user terminal described in journey sends second number of request time delay overlength to server, and calculates second number and be more than The cell number of 5th predetermined threshold value.It is understood that first user terminal is to service during the downloading service The third that device is sent during stream TCP link setups that request time delay is got for time probe, first walks the delivery time of ASK to head Period between the delivery time of GET；First user terminal sends request time delay to server：Institute It states the first user terminal and sends request time delay more than the 6th predetermined threshold value to server；If first user terminal is to server Request time delay is sent no more than the 6th predetermined threshold value, then first user terminal is sent to server asks time delay normal.It should When explanation, first Subscriber Number can be identified by corresponding first IMSI, and first user terminal leads to Corresponding first IMEI is crossed to be identified.

If S202, judgement know the cell number no more than 1, it is network to judge the network communication link to be determined Problem；

Specifically, if described device judgement knows first Subscriber Number by first user terminal when default Between first user terminal sends request time delay overlength to server during downloading service occurs for each cell in section Second number be more than the 6th predetermined threshold value cell number be not more than 1, it is determined that first user terminal is most of small Data packet round-trip delay is normal during downloading service occurs for area, therefore, it is determined that presently described network communication link to be determined is net Network problem.

If S203, judgement know that the cell number is more than 1, judge the network communication link to be determined for described the One user terminal problem；

Specifically, if described device judgement knows first Subscriber Number by first user terminal when default Between second number of data packet round-trip delay overlength is more than the 6th and presets during downloading service occurs for each cell in section The cell number of threshold value is more than 1, it is determined that first user terminal is more than one during downloading service occurs for the cell It is secondary the phenomenon that data packet round-trip delay overlength occur, therefore, it is determined that presently described network communication link to be determined is used for described first Family terminal problem.

For example, described device acquisition 139XXXX5555 is totally three small in A, B, C respectively within 3 hours by first mobile phone Downloading service occurred in area, specifying information is as follows：Within 3 hours in A cells occur downloading service when described in It is 2 times that first user terminal sends number of the request time delay more than 2000ms to server；When downloading service occurring in B cells It is 1 time that first user terminal sends number of the request time delay more than 2000ms to server；Occur to download industry in C cells It is 0 time that first user terminal described in during business sends number of the request time delay more than 2000ms to server；Then described device calculates First user terminal occurred in described 3 hours by first mobile phone during downloading service for 139XXXX5555 to server It is A cells to send cell of the number of request time delay overlength more than 1 time, i.e., only there are one cells, then judge that 139XXXX5555 leads to The problem of crossing the network communication link of first mobile phone is network problem.It should be noted that the 5th predetermined threshold value, described default Period and the 6th predetermined threshold value can take other numerical value, can be specifically adjusted according to actual conditions, do not do and have herein Body limits.

If judgement know first Subscriber Number by the first user terminal in the preset time period only at one Downloading service occurred in cell, then under judging that first Subscriber Number is occurred by second user terminal in the cell Whether the second user terminal to server transmission request time delay carried in business procedure is normal, if normally, described in judgement Network communication link to be determined is the first user terminal problem, if overlength, judges the network communication link to be determined For network problem；

If alternatively, judge to know that first Subscriber Number is only existed by the first user terminal in the preset time period Downloading service occurred in one cell, then judges that second user number is sent out by first user terminal in the cell It is whether normal to server transmission request time delay overlength to give birth to first user terminal carried in business procedure, if normally, It is network problem to judge the network communication link to be determined；If overlength, judge the network communication link to be determined for institute State the first user terminal problem.

Specifically, corresponding first Subscriber Number of described device acquisition network communication link to be determined passes through the first user end All downloading service informations occurred in preset time period are held, are known according to the downloading service information judgement got By the first user terminal in the preset time period only in a cell download industry occurred for first Subscriber Number Business, then judge that first Subscriber Number is occurred in the cell described in during downloading service by second user terminal Whether second user terminal to server is sent asks time delay normal, if normally, judging the network communication link to be determined For the first user terminal problem；If the second user terminal to server, which is sent, asks time delay overlength, described in judgement Network communication link to be determined is network problem；It is used alternatively, described device obtains network communication link to be determined corresponding first All downloading service informations that family number was occurred by the first user terminal in preset time period, according to getting Downloading service information judgement know first Subscriber Number by the first user terminal in the preset time period only one Downloading service occurred in a cell, then judges that second user number is occurred by first user terminal in the cell Whether first user terminal during downloading service is sent to server asks time delay normal, if normally, judging institute Network communication link to be determined is stated as network problem, if first user terminal sends request time delay overlength to server, It is the first user terminal problem to judge the network communication link to be determined.It should be noted that the second user number Code can be identified by corresponding 2nd IMSI；The second user terminal can be by corresponding 2nd IMEI into rower Know.

For example, under described device acquisition 139XXXX5555 was only occurred by first mobile phone within 3 hours in D cells Load business, and if described device recognized according to 139XXXX5555 corresponding first IMSI and corresponding 2nd IMEI of second mobile phone By second mobile phone, the second mobile phone when downloading service occurred for D cells is sending request time delay just to the 139XXXX5555 to server Often, then by the determining current network communication link for the first mobile phone the problem of；If described device is according to 139XXXX5555 pairs Corresponding 2nd IMEI of the first IMSI and second mobile phone answered recognizes the 139XXXX5555 and is occurred by second mobile phone in D cells Equally time delay overlength is asked there is a situation where second mobile phone is sent to server, it is determined that current network communication chain when crossing downloading service Road is network problem.

For another example, under described device acquisition 139XXXX5555 was only occurred by first mobile phone within 3 hours in D cells Load business, and if described device recognized according to 139XXXX6666 corresponding 2nd IMSI and corresponding first IMEI of first mobile phone By first mobile phone in D cells first mobile phone occurs for the 139XXXX6666 asks time delay normal to server transmission, it is determined that current Network communication link is network problem；If described device is corresponding according to corresponding 2nd IMSI of 139XXXX6666 and first mobile phone First IMEI recognizes the 139XXXX6666 and first mobile phone equally occurred when downloading service occurs for D cells by first mobile phone The situation of request time delay overlength is sent to server, then the asking for the first mobile phone side by the determining current network communication link Topic.

The flow diagram of network communication problem determination processing method that Fig. 3 is provided for further embodiment of this invention, such as Fig. 3 Shown, the embodiment of the present invention provides a kind of network communication problem determination processing method, including：

S301, network communication problem determination processing device judge that the first Subscriber Number is used by first in preset time period After family terminal to server sends request, the server respond first user terminal request time delay whether overlength；

Specifically, network communication problem determination processing device judges that the first Subscriber Number is by first in preset time period User terminal after server sends request, the server respond first user terminal request time delay whether overlength； Wherein, the request time delay that the server responds first user terminal is that time probe is got, whole from the user Period between at the time of sending out first data packet to server at the time of the ASK of end head GET is sent out；The server responds institute The request time delay overlength for stating the first user terminal is specially to be issued to server from the ASK of first GET in the preset time period The time delay for sending out first data packet is more than the number of the 7th predetermined threshold value more than the 8th predetermined threshold value；If in the preset time period From the ASK of first GET be issued to server send out first data packet time delay be more than the 7th predetermined threshold value number it is pre- no more than the 8th If threshold value, it is determined that the request time delay that the server responds first user terminal is normal.It should be noted that described the One Subscriber Number can be identified by corresponding first IMSI, first user terminal by corresponding first IMEI into Line identifier.

If S302, first Subscriber Number is sent by the first user terminal to server in the preset time period After request, the server responds the request time delay overlength of first user terminal, then judges that first Subscriber Number leads to After crossing the transmission request of second user terminal to server, whether the request time delay of the server response second user terminal Normally, if normally, it is the first user terminal problem to judge the network communication link to be determined；If still overlength is sentenced The fixed network communication link to be determined is server or client-side issue；

If alternatively, the network communication problem determination processing device first Subscriber Number in the preset time period passes through For first user terminal after server sends request, the server responds the request time delay overlength of first user terminal, Then judge second user number by first user terminal after server sends request, server response described the Whether the request time delay of one user terminal is normal, if normally, judging the network communication link to be determined for server or visitor Family end problem；If still overlength, it is the first user terminal problem to judge the network communication link to be determined；

Specifically, if network communication problem determination processing device judgement is informed in described the in the preset time period For one Subscriber Number by the first user terminal after server sends request, the server responds first user terminal Ask time delay overlength, then after judging that first Subscriber Number sends request by second user terminal to server, the clothes Whether the request time delay for the device response second user terminal of being engaged in is normal, if normally, judging the network communication chain to be determined Road is the first user terminal problem；If the server responds the request time delay still overlength of the second user terminal, Judge the network communication link to be determined for server or client-side issue；Alternatively, the network communication problem determination processing If device judgement is informed in the first Subscriber Number in the preset time period and sends request to server by the first user terminal Afterwards, the server responds the request time delay overlength of first user terminal, then judges second user number by described the For one user terminal after server sends request, whether just the server responds the request time delay of first user terminal Often, if normally, judging the network communication link to be determined for server or client-side issue；If the server responds institute The request time delay still overlength of the first user terminal is stated, then it is first user terminal to judge the network communication link to be determined Problem.It should be noted that the second user number can be identified by corresponding 2nd IMSI；The second user Terminal can be identified by corresponding 2nd IMEI.

If S303, first Subscriber Number is sent by the first user terminal to server in the preset time period After request, the server responds the non-overlength of request time delay of first user terminal, then judges in the preset time period Interior first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, If first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength, sentence The fixed network communication link to be determined is server or client-side issue；

Specifically, if network communication problem determination processing device judgement is informed in described the in the preset time period One Subscriber Number after server sends request, the server is not occurred and responds first user by the first user terminal The situation of the request time delay overlength of terminal then judges that first Subscriber Number is by described first in the preset time period User terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, if first Subscriber Number passes through described first User terminal uploads data to server eat dishes without rice or wine more than time delay overlength, then judge the network communication link to be determined for service Device or client-side issue.Wherein, first Subscriber Number is eated dishes without rice or wine by the first user terminal uploads data to server Above time delay is data packet uplink round-trip delay, that is, first user terminal sends upstream data packet to server Moment to the server to the first user terminal returning response message at the time of between period；First user Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength be specially when described default Between in section data packet uplink round-trip delay be more than the number of the 9th predetermined threshold value and be more than the tenth predetermined threshold value.

For example, described device judgement is informed in 139XXXX5555 in 3 hours sends request by first mobile phone to server Afterwards, the server responds number of the time delay for the request that the first mobile phone is sent more than 2000ms more than 6 times, it is determined that described Server responds the time delay overlength for the request that the first mobile phone is sent, then described device is according to 139XXXX5555 corresponding first IMSI and corresponding 2nd IMEI of second mobile phone recognizes 139XXXX5555 by second mobile phone after server sends request, described Whether the request time delay that server responds the second mobile phone is normal, if normally, judging that the network communication link to be determined is The first user terminal problem；If the server responds the request time delay still overlength of the second mobile phone, treated described in judgement Judge that network communication link is server or client-side issue；Alternatively, if the network communication problem determination processing device judges Being informed in 139XXXX5555 in 3 hours, by first mobile phone after server sends request, the server responds the first hand The request time delay overlength of machine is then recognized according to 139XXXX6666 corresponding 2nd IMSI and corresponding first IMEI of first mobile phone The 139XXXX6666 by first mobile phone after server sends request, when the server responds the request of the first mobile phone Prolong whether normally, if normally, judging the network communication link to be determined for server or client-side issue；If the service Device responds the request time delay still overlength of the first mobile phone, then judges that the network communication link to be determined is whole for first user End problem.

Network communication problem determination processing method provided in an embodiment of the present invention, by each in signalling interactive process A time delay and card test of changing planes, judge the network communication problem of communication link to be determined, improve network communication and ask Inscribe the accuracy of judgement.

Fig. 4 is the structure diagram of network communication problem determination processing device that one embodiment of the invention provides, such as Fig. 4 institutes Show, the embodiment of the present invention provides a kind of network communication problem determination processing device, judges including the first computing unit 401, first 402 and second identifying unit 403 of unit, wherein：

If the first computing unit 401 knows that corresponding first Subscriber Number of network communication link to be determined passes through for judgement Downloading service occurs in preset time period in multiple cells for the first user terminal, then counts first Subscriber Number and pass through Data packet round-trip delay surpasses first user terminal during downloading service occurs for each cell in preset time period First time long number, and calculate the cell number that first number is more than the first predetermined threshold value；First identifying unit 402 is used for If judgement knows the cell number no more than 1, it is network problem to judge the network communication link to be determined；Second judgement For unit 403 if for judging to know that the cell number is more than 1, it is described first to judge the network communication link to be determined User terminal problem；Wherein, the data packet round-trip delay overlength includes：When downloading service occurs by 2G networks, if described Data packet round-trip delay is more than the second predetermined threshold value, it is determined that data packet round-trip delay overlength；Occur to download industry by 3G network During business, if the data packet round-trip delay is more than third predetermined threshold value, it is determined that data packet round-trip delay overlength；Pass through 4G networks When downloading service occurs, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay Overlength.

Specifically, the first computing unit 401 obtains corresponding first Subscriber Number of network communication link to be determined by All downloading service informations that one user terminal occurred in preset time period, first computing unit 401 is according to getting If the downloading service information judgement knows that corresponding first Subscriber Number of the network communication link to be determined is used by first Downloading service occurs in preset time period in multiple cells for family terminal, then the first computing unit 401 is according to the institute got State downloading service information obtain in the preset time period first Subscriber Number by first user terminal in institute First number of data packet round-trip delay overlength during generation downloading service in each cell is stated, and it is big to calculate first number In the cell number of the first predetermined threshold value.If the judgement of the first identifying unit 402 knows first Subscriber Number by described the One user terminal in preset time period during downloading service occurs for each cell data packet round-trip delay overlength the Number is more than the cell number of the first predetermined threshold value no more than 1, then the first identifying unit 402 determines first user terminal Data packet round-trip delay is normal during downloading service occurs for most of cells, therefore, it is determined that presently described network to be determined leads to Letter link is network problem.If the judgement of the second identifying unit 403 knows that first Subscriber Number passes through first user end First number for holding the data packet round-trip delay overlength during downloading service occurs for each cell in preset time period is big It is more than 1 in the cell number of the first predetermined threshold value, then the second identifying unit 403 determines first user terminal in the cell Occur occur the phenomenon that data packet round-trip delay overlength more than once during downloading service, therefore, it is determined that presently described to be determined Network communication link is the first user terminal problem.

It is understood that it is described occur downloading service during data packet round-trip delay for time probe get, Server is receiving the data packet at the time of the first user terminal transmission data packet to first user terminal Period between at the time of the backward server returning response information；The data packet round-trip delay overlength is specially：It is logical When crossing 2G networks generation downloading service, if the data packet round-trip delay is more than the second predetermined threshold value, it is determined that data packet is round-trip Time delay overlength, if the data packet round-trip delay is not more than the second predetermined threshold value, it is determined that data packet round-trip delay is normal；Pass through When downloading service occurs for 3G network, if the data packet round-trip delay is more than third predetermined threshold value, it is determined that when data packet is round-trip Prolong overlength, if the data packet round-trip delay is not more than third predetermined threshold value, it is determined that data packet round-trip delay is normal；Pass through 4G When downloading service occurs for network, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that the data packet is round-trip Time delay overlength, if the data packet round-trip delay is not more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay is normal. It should be noted that first Subscriber Number can be identified by corresponding first IMSI, first user terminal It is identified by corresponding first IMEI.

Network communication problem determination processing device provided in an embodiment of the present invention, by each in signalling interactive process A time delay judges the network communication problem of communication link to be determined, improves the accuracy of network communication problem judgement.

The structure diagram of network communication problem determination processing device that Fig. 5 is provided for another embodiment of the present invention, such as Fig. 5 Shown, network communication problem determination processing device provided in an embodiment of the present invention is in the first computing unit 501, the first identifying unit 502 and second further include first processing units 504 on the basis of identifying unit 503, and the judgement of the first computing unit 501, first is single 502 and second identifying unit 503 of member is sentenced with the first computing unit 401, the first identifying unit 402 and second in above-described embodiment Order member 403 is consistent, wherein：

If first processing units 504 know first Subscriber Number by the first user terminal described pre- for judgement If downloading service only occurred in a cell in the period, then judge that first Subscriber Number passes through second user terminal Whether the data packet round-trip delay in the cell during generation downloading service is normal, if normally, waiting to sentence described in judgement Network communication link is determined for the first user terminal problem；If overlength, it is net to judge the network communication link to be determined Network problem；

Specifically, the first computing unit 501 obtains corresponding first Subscriber Number of network communication link to be determined by All downloading service informations that one user terminal occurred in preset time period, first processing units 504 are according to getting Downloading service information judgement know first Subscriber Number by the first user terminal in the preset time period only Downloading service occurred in a cell, then first processing units 504 judge that first Subscriber Number passes through second user Whether the data packet round-trip delay that terminal occurs in the cell during downloading service is normal, if normally, the first processing is single Member 504 then judges that the network communication link to be determined is the first user terminal problem；If overlength, first processing units 504 judge that the network communication link to be determined is network problem；Alternatively, the first computing unit 501 obtains network to be determined All downloading services that corresponding first Subscriber Number of communication link was occurred by the first user terminal in preset time period Information, first processing units 504 know that first Subscriber Number passes through according to the downloading service information judgement got In the preset time period only in a cell downloading service occurred for the first user terminal, then judged second user number Whether the data packet round-trip delay occurred in the cell by first user terminal during downloading service is normal, if Normally, first processing units 504 then judge that the network communication link to be determined is network problem, if overlength, the first processing is single Member 504 then judges that the network communication link to be determined is the first user terminal problem.It should be noted that described second Subscriber Number can be identified by corresponding 2nd IMSI；The second user terminal can pass through corresponding 2nd IMEI It is identified.

Network communication problem determination processing device provided in an embodiment of the present invention, by each in signalling interactive process A time delay and card of changing planes test, judge the network communication problem of communication link to be determined, improve network communication The accuracy of problem determination.

The structure diagram of network communication problem determination processing device that Fig. 6 is provided for further embodiment of this invention, such as Fig. 6 Shown, the embodiment of the present invention provides a kind of network communication problem determination processing device, sentences including the second computing unit 601, third Order member 602 and the 4th identifying unit 603, wherein：

If the second computing unit 601 knows that corresponding first Subscriber Number of network communication link to be determined passes through for judgement Downloading service occurred in preset time period in multiple cells for the first user terminal, then counted first Subscriber Number and lead to Cross first user terminal, first use during downloading service occurs for each cell in the preset time period Family terminal to server sends second number of request time delay overlength, calculates second number and is more than the small of the 5th predetermined threshold value Area's number；If third identifying unit 602 judges the network to be determined for judging to know that the cell number is not more than 1 Communication link is network problem；If the 4th identifying unit 603 is for judging to know the cell number more than 1, described in judgement Network communication link to be determined is the first user terminal problem；Wherein, described first during the generation downloading service To server transmission request time delay overlength, the time delay of third step ASK to first GET are more than user terminal in stream TCP link setups headed by specific 6th predetermined threshold value.

Specifically, the second computing unit 601 obtains corresponding first Subscriber Number of network communication link to be determined by All downloading service informations that one user terminal occurred in preset time period, second computing unit 601 is according to getting If the downloading service information judgement knows that corresponding first Subscriber Number of the network communication link to be determined is used by first Downloading service occurs in preset time period in multiple cells for family terminal, then is obtained according to the downloading service information got It takes under first Subscriber Number is occurred by first user terminal in each cell in the preset time period It carries the first user terminal described in business procedure and second number of request time delay overlength is sent to server, and calculate described second Number is more than the cell number of the 5th predetermined threshold value.If the judgement of third identifying unit 602 knows that first Subscriber Number passes through First user terminal, first user terminal during downloading service occurs for each cell in preset time period Second number that request time delay overlength is sent to server is more than the cell number of the 6th predetermined threshold value no more than 1, it is determined that institute It is normal to state the first user terminal data packet round-trip delay during downloading service occurs for most of cells, therefore, it is determined that current institute Network communication link to be determined is stated as network problem.If the judgement of the 4th identifying unit 603 knows that first Subscriber Number passes through Data packet round-trip delay surpasses first user terminal during downloading service occurs for each cell in preset time period The cell number that second time long number is more than the 6th predetermined threshold value is more than 1, it is determined that first user terminal is in the cell Occur occur the phenomenon that data packet round-trip delay overlength more than once during downloading service, therefore, it is determined that presently described to be determined Network communication link is the first user terminal problem.

It is understood that first user terminal is to server transmission request time delay during the downloading service The delivery time of third step ASK during stream TCP link setups that time probe is got, first is between the delivery time of first GET Period；First user terminal sends request time delay to server：First user terminal to Server sends request time delay and is more than the 6th predetermined threshold value；Ask time delay little if first user terminal is sent to server In the 6th predetermined threshold value, then first user terminal is sent to server asks time delay normal.It should be noted that described the One Subscriber Number can be identified by corresponding first IMSI, first user terminal by corresponding first IMEI into Line identifier.

The structure diagram of network communication problem determination processing device that Fig. 7 is provided for yet another embodiment of the invention, such as Fig. 7 Shown, network communication problem determination processing device provided in an embodiment of the present invention is in the second computing unit 701, third identifying unit 702 and the 4th further include second processing unit 704 on the basis of identifying unit 703, and the second computing unit 701, third judgement are single 702 and the 4th identifying unit 703 of member is sentenced with the second computing unit 601, the third identifying unit 602 and the 4th in above-described embodiment Order member 603 is consistent, wherein：

If second processing unit 704 knows first Subscriber Number by the first user terminal described pre- for judgement If downloading service only occurred in a cell in the period, then judge that first Subscriber Number passes through second user terminal Whether the second user terminal to server in the cell during generation downloading service is sent asks time delay normal, If normal, the network communication link to be determined is judged for the first user terminal problem, if overlength, is treated described in judgement Judge that network communication link is network problem；If alternatively, judge to know that first Subscriber Number is existed by the first user terminal Downloading service only occurred in a cell in the preset time period, then judges that second user number is used by described first First user terminal that family terminal occurs in the cell during downloading service sends request time delay to server and surpasses Whether length is normal, if normally, it is network problem to judge the network communication link to be determined；If overlength, treated described in judgement Judgement network communication link is the first user terminal problem.

Specifically, the second computing unit 701 obtains corresponding first Subscriber Number of network communication link to be determined by All downloading service informations that one user terminal occurred in preset time period, second processing unit 704 are calculated according to second The downloading service information judgement that unit 701 is got knows first Subscriber Number by the first user terminal described Downloading service only occurred in a cell in preset time period, second processing unit 704 then judges first user number The second user terminal to server that code occurs in the cell during downloading service by second user terminal is sent out Send request time delay whether normal, if normally, second processing unit 704 judges the network communication link to be determined for described the One user terminal problem；If the second user terminal to server sends request time delay overlength, second processing unit 704 is sentenced The fixed network communication link to be determined is network problem；Alternatively, the second computing unit 701 obtains network communication link to be determined All downloading service informations that corresponding first Subscriber Number was occurred by the first user terminal in preset time period, second Processing unit 704 knows that first Subscriber Number passes through the first user end according to the downloading service information judgement got In the preset time period only in a cell downloading service occurred for end, then second processing unit 704 judges the second use Family number occurred in the cell by first user terminal first user terminal during downloading service to Whether server is sent asks time delay normal, if normally, second processing unit 704 judges the network communication link to be determined For network problem, if first user terminal sends request time delay overlength to server, second processing unit 704 judges institute Network communication link to be determined is stated as the first user terminal problem.It should be noted that the second user number can be with It is identified by corresponding 2nd IMSI；The second user terminal can be identified by corresponding 2nd IMEI.

The structure diagram of network communication problem determination processing device that Fig. 8 is provided for yet another embodiment of the invention, such as Fig. 8 Shown, the embodiment of the present invention provides a kind of network communication problem determination processing device, single including judging unit 801, third processing Member 802 and fourth processing unit 803, wherein：

Judging unit 801 is for judging in preset time period the first Subscriber Number by the first user terminal to server After sending request, the server respond first user terminal request time delay whether overlength；Third processing unit 802 is used If in the first Subscriber Number described in the preset time period by the first user terminal to server send request after, it is described Server responds the request time delay overlength of first user terminal, then judges that first Subscriber Number passes through second user end It holds after server sends request, whether the request time delay that the server responds the second user terminal is normal, if normally, It is the first user terminal problem then to judge the network communication link to be determined；If still overlength, judge described to be determined Network communication link is server or client-side issue；If alternatively, the first Subscriber Number passes through in the preset time period One user terminal is after server sends request, and the server responds the request time delay overlength of first user terminal, then Judge second user number by first user terminal after server sends request, server response described first Whether the request time delay of user terminal is normal, if normally, judging the network communication link to be determined for server or client End problem；If still overlength, it is the first user terminal problem to judge the network communication link to be determined；Fourth process list If member 803 is used for first Subscriber Number in the preset time period and sends request to server by the first user terminal Afterwards, the server responds the non-overlength of request time delay of first user terminal, then judges that first Subscriber Number passes through The first user terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, if first Subscriber Number passes through The first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength, then judge the network communication chain to be determined Road is server or client-side issue；Wherein, the request time delay overlength of the server response first user terminal is specific The time delay of first data packet is sent out more than the 7th default threshold to be issued to server from the ASK of first GET in the preset time period The number of value is more than the 8th predetermined threshold value；First Subscriber Number passes through the first user terminal uploads data to server Data packet uplink round-trip delay is more than the 9th predetermined threshold value to time delay overlength more than eating dishes without rice or wine specially in the preset time period Number be more than the tenth predetermined threshold value.

Specifically, judging unit 801 judges in preset time period the first Subscriber Number by the first user terminal to clothes Be engaged in after device sends request, the server respond first user terminal request time delay whether overlength；Wherein, the service ASK that the request time delay that device responds first user terminal is got for time probe, from the user terminal head GET is sent out Period between at the time of sending out first data packet to server at the time of going out；The server responds first user terminal Request time delay overlength be specially to be issued to server from the ASK of first GET in the preset time period and send out first data packet The number that time delay is more than the 7th predetermined threshold value is more than the 8th predetermined threshold value；If it is sent out in the preset time period from the ASK of first GET The time delay for going out to server to send out first data packet is more than the number of the 7th predetermined threshold value no more than the 8th predetermined threshold value, it is determined that institute The request time delay for stating server response first user terminal is normal.It should be noted that first Subscriber Number can be with It is identified by corresponding first IMSI, first user terminal is identified by corresponding first IMEI.Judge single It is sent if member 801 judges to be informed in first Subscriber Number in the preset time period by the first user terminal to server After request, the server responds the request time delay overlength of first user terminal, described in third processing unit 802 then judges After first Subscriber Number sends request by second user terminal to server, the server responds the second user terminal Request time delay it is whether normal, if normally, third processing unit 802 judges the network communication link to be determined for described the One user terminal problem；If the server responds the request time delay still overlength of the second user terminal, third processing unit 802 judge the network communication link to be determined for server or client-side issue；Alternatively, if the judgement of judging unit 801 obtains Know in the preset time period the first Subscriber Number by the first user terminal after server sends request, the server The request time delay overlength of first user terminal is responded, then it is described to judge that second user number passes through for third processing unit 802 For first user terminal after server sends request, whether just the server responds the request time delay of first user terminal Often, if normally, third processing unit 802 judges the network communication link to be determined for server or client-side issue；If The server responds the request time delay still overlength of first user terminal, then third processing unit 802 judges described to wait to sentence Network communication link is determined for the first user terminal problem.It should be noted that the second user number can pass through phase The 2nd IMSI answered is identified；The second user terminal can be identified by corresponding 2nd IMEI.

If the judgement of judging unit 801, which is informed in first Subscriber Number in the preset time period, passes through the first user end It holds after server sends request, the feelings that the server responds the request time delay overlength of first user terminal does not occur Condition, fourth processing unit 803 then judge that first Subscriber Number passes through first user end in the preset time period End upload data to server eat dishes without rice or wine more than time delay whether overlength, if to pass through first user whole for first Subscriber Number End upload data to server eat dishes without rice or wine more than time delay overlength, then fourth processing unit 803 judge the network communication to be determined Link is server or client-side issue.Wherein, first Subscriber Number is arrived by the first user terminal uploads data Server eat dishes without rice or wine more than time delay for data packet uplink round-trip delay, that is, first user terminal is in server transmission At the time of row data packet to the server to the first user terminal returning response message at the time of between period；Institute State the first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength be specially exist Data packet uplink round-trip delay is more than the number of the 9th predetermined threshold value more than the tenth predetermined threshold value in the preset time period.

The embodiment of device provided by the invention specifically can be used for performing the process flow of above-mentioned each method embodiment, Details are not described herein for function, is referred to the detailed description of above method embodiment.

Fig. 9 is the entity structure schematic diagram of network communication problem determination processing equipment that one embodiment of the invention provides, such as Shown in Fig. 9, which can include：Processor (processor) 901, memory (memory) 902 and bus 903, wherein, processor 901, memory 902 completes mutual communication by bus 903.Processing Device 901 can call the logical order in memory 902, to perform following method：If network communication chain to be determined is known in judgement By the first user terminal in preset time period in multiple cells downloading service occurs for corresponding first Subscriber Number in road, then First Subscriber Number is counted to occur to download industry in each cell in preset time period by first user terminal First number of data packet round-trip delay overlength during business, and calculate the cell that first number is more than the first predetermined threshold value Number；If judgement knows the cell number no more than 1, it is network problem to judge the network communication link to be determined；If Judgement knows that the cell number is more than 1, then it is the first user terminal problem to judge the network communication link to be determined； Wherein, the data packet round-trip delay overlength is specially：When downloading service occurs by 2G networks, if the data packet is round-trip Prolong more than the second predetermined threshold value, it is determined that data packet round-trip delay overlength；When downloading service occurs by 3G network, if the number It is more than third predetermined threshold value according to packet round-trip delay, it is determined that data packet round-trip delay overlength；Downloading service is occurred by 4G networks When, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay overlength.

The embodiment of the present invention discloses a kind of computer program product, and the computer program product includes being stored in non-transient Computer program on computer readable storage medium, the computer program include program instruction, when described program instructs quilt When computer performs, computer is able to carry out the method that above-mentioned each method embodiment is provided, such as including：It is treated if judgement is known Judge corresponding first Subscriber Number of network communication link by the first user terminal in preset time period in multiple cells Occur downloading service, then count first Subscriber Number by first user terminal in preset time period each described First number of data packet round-trip delay overlength during downloading service occurs for cell, and calculates first number more than first The cell number of predetermined threshold value；If judgement knows that the cell number no more than 1, judges the network communication link to be determined For network problem；If judgement knows that the cell number is more than 1, it is described first to judge the network communication link to be determined User terminal problem；Wherein, the data packet round-trip delay overlength is specially：When downloading service occurs by 2G networks, if institute Data packet round-trip delay is stated more than the second predetermined threshold value, it is determined that data packet round-trip delay overlength；It is downloaded by 3G network During business, if the data packet round-trip delay is more than third predetermined threshold value, it is determined that data packet round-trip delay overlength；Pass through 4G nets When downloading service occurs for network, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that when the data packet is round-trip Prolong overlength.

The embodiment of the present invention provides a kind of non-transient computer readable storage medium storing program for executing, the non-transient computer readable storage Medium storing computer instructs, and the computer instruction makes the computer perform the side that above-mentioned each method embodiment is provided Method, such as including：If judgement knows that corresponding first Subscriber Number of network communication link to be determined is existed by the first user terminal Downloading service occurs in multiple cells in preset time period, then counts first Subscriber Number and passes through first user end First number of the data packet round-trip delay overlength during downloading service occurs for each cell in preset time period is held, and Calculate the cell number that first number is more than the first predetermined threshold value；If judgement knows that the cell number no more than 1, is sentenced The fixed network communication link to be determined is network problem；If judgement knows that the cell number is more than 1, wait to sentence described in judgement Network communication link is determined for the first user terminal problem；Wherein, the data packet round-trip delay overlength is specially：Pass through 2G When downloading service occurs for network, if the data packet round-trip delay is more than the second predetermined threshold value, it is determined that data packet round-trip delay Overlength；When downloading service occurs by 3G network, if the data packet round-trip delay is more than third predetermined threshold value, it is determined that data Packet round-trip delay overlength；When downloading service occurs by 4G networks, if the data packet round-trip delay is more than the 4th predetermined threshold value, Then determine the data packet round-trip delay overlength.

Figure 10 is the entity structure schematic diagram of network communication problem determination processing equipment that another embodiment of the present invention provides, As shown in Figure 10, which can include：Processor (processor) 1001, memory (memory) 1002 and bus 1003, wherein, processor 1001, memory 1002 is completed mutual logical by bus 1003 Letter.Processor 1001 can call the logical order in memory 1002, to perform following method：If net to be determined is known in judgement Under corresponding first Subscriber Number of network communication link is occurred by the first user terminal in preset time period in multiple cells Load business, then count first Subscriber Number by first user terminal in the preset time period each described small First user terminal sends second number for asking time delay overlength to server during downloading service occurs for area, calculates institute State the cell number that second number is more than the 5th predetermined threshold value；If judgement knows the cell number no more than 1, described in judgement Network communication link to be determined is network problem；If judgement knows that the cell number is more than 1, the network to be determined is judged Communication link is the first user terminal problem；Wherein, first user terminal is to service during downloading service occurring Device sends the time delay for asking to flow third step ASK to first GET in TCP link setups headed by time delay overlength is specific more than the 6th predetermined threshold value.

The embodiment of the present invention discloses a kind of computer program product, and the computer program product includes being stored in non-transient Computer program on computer readable storage medium, the computer program include program instruction, when described program instructs quilt When computer performs, computer is able to carry out the method that above-mentioned each method embodiment is provided, such as including：It is treated if judgement is known Judge corresponding first Subscriber Number of network communication link by the first user terminal in preset time period in multiple cells Occur downloading service, then count first Subscriber Number by first user terminal in the preset time period each First user terminal sends second number for asking time delay overlength to server during downloading service occurs for the cell, Calculate the cell number that second number is more than the 5th predetermined threshold value；If judgement knows that the cell number no more than 1, is sentenced The fixed network communication link to be determined is network problem；If judgement knows that the cell number is more than 1, wait to sentence described in judgement Network communication link is determined for the first user terminal problem；Wherein, first user terminal during generation downloading service The time delay that third step ASK to first GET in stream TCP link setups headed by asking time delay overlength specific is sent to server is default more than the 6th Threshold value.

The embodiment of the present invention provides a kind of non-transient computer readable storage medium storing program for executing, the non-transient computer readable storage Medium storing computer instructs, and the computer instruction makes the computer perform the side that above-mentioned each method embodiment is provided Method, such as including：If judgement knows that corresponding first Subscriber Number of network communication link to be determined is existed by the first user terminal Downloading service occurs in multiple cells in preset time period, then counts first Subscriber Number and passes through first user end First user terminal is sent out to server during downloading service occurs for each cell in the preset time period at end Second number of request time delay overlength is sent, calculates the cell number that second number is more than the 5th predetermined threshold value；If judgement obtains The cell number is known no more than 1, then it is network problem to judge the network communication link to be determined；If judgement is known described small Area's number is more than 1, then it is the first user terminal problem to judge the network communication link to be determined；Wherein, it downloads First user terminal described in business procedure is sent to server asks to flow third step in TCP link setups headed by time delay overlength is specific The time delay of ASK to first GET is more than the 6th predetermined threshold value.

Figure 11 is the entity structure schematic diagram of network communication problem determination processing equipment that further embodiment of this invention provides, As shown in figure 11, which can include：Processor (processor) 1101, memory (memory) 1102 and bus 1103, wherein, processor 1101, memory 1102 is completed mutual logical by bus 1103 Letter.Processor 1101 can call the logical order in memory 1102, to perform following method：Judge in preset time period For first Subscriber Number by the first user terminal after server sends request, the server responds first user terminal Request time delay whether overlength；If in the preset time period first Subscriber Number by the first user terminal to service After device sends request, the server responds the request time delay overlength of first user terminal, then judges first user After number sends request by second user terminal to server, when the server responds the request of the second user terminal Whether normally to prolong, if normally, it is the first user terminal problem to judge the network communication link to be determined；It is if still super It is long, then judge the network communication link to be determined for server or client-side issue；If alternatively, in the preset time period For first Subscriber Number by the first user terminal after server sends request, the server responds first user terminal Request time delay overlength, then judge second user number by first user terminal to server send request after, it is described Whether the request time delay that server responds first user terminal is normal, if normally, judging the network communication to be determined Link is server or client-side issue；If still overlength, it is first user to judge the network communication link to be determined Terminal problem；If first Subscriber Number is sent to server by the first user terminal and asked in the preset time period Afterwards, the server responds the non-overlength of request time delay of first user terminal, then judges the institute in the preset time period State the first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, if institute State the first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength, then judge institute Network communication link to be determined is stated as server or client-side issue；Wherein, the server responds first user terminal Request time delay overlength be specially to be issued to server from the ASK of first GET in the preset time period and send out first data packet The number that time delay is more than the 7th predetermined threshold value is more than the 8th predetermined threshold value；First Subscriber Number passes through first user end End upload data to server eat dishes without rice or wine more than time delay overlength be specially when data packet uplink is round-trip in the preset time period The number prolonged more than the 9th predetermined threshold value is more than the tenth predetermined threshold value.

The embodiment of the present invention discloses a kind of computer program product, and the computer program product includes being stored in non-transient Computer program on computer readable storage medium, the computer program include program instruction, when described program instructs quilt When computer performs, computer is able to carry out the method that above-mentioned each method embodiment is provided, such as including：Judge when default Between the first Subscriber Number by the first user terminal after server sends request, use by the server response described first in section The request time delay of family terminal whether overlength；If first Subscriber Number passes through the first user terminal in the preset time period After server sends request, the server responds the request time delay overlength of first user terminal, then judges described the After one Subscriber Number sends request by second user terminal to server, the server responds the second user terminal Ask time delay whether normal, if normally, it is the first user terminal problem to judge the network communication link to be determined；If Still overlength then judges the network communication link to be determined for server or client-side issue；If alternatively, in the preset time For the first Subscriber Number by the first user terminal after server sends request, the server responds first user in section The request time delay overlength of terminal, then judge second user number by first user terminal to server send request after, Whether the request time delay that the server responds first user terminal is normal, if normally, judging the network to be determined Communication link is server or client-side issue；If still overlength, it is described first to judge the network communication link to be determined User terminal problem；If first Subscriber Number is sent by the first user terminal to server in the preset time period After request, the server responds the non-overlength of request time delay of first user terminal, then judges in the preset time period Interior first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, If first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength, sentence The fixed network communication link to be determined is server or client-side issue；Wherein, the server responds first user The request time delay overlength of terminal is specially to be issued to server from the ASK of first GET in the preset time period to send out first data The number that the time delay of packet is more than the 7th predetermined threshold value is more than the 8th predetermined threshold value；First Subscriber Number is used by described first Family terminal upload data to server eat dishes without rice or wine more than time delay overlength be specially in the preset time period data packet uplink it is past The number that time delay is returned more than the 9th predetermined threshold value is more than the tenth predetermined threshold value.

The embodiment of the present invention provides a kind of non-transient computer readable storage medium storing program for executing, the non-transient computer readable storage Medium storing computer instructs, and the computer instruction makes the computer perform the side that above-mentioned each method embodiment is provided Method, such as including：Judge in preset time period the first Subscriber Number by the first user terminal after server sends request, The server respond first user terminal request time delay whether overlength；If described first in the preset time period For Subscriber Number by the first user terminal after server sends request, the server responds asking for first user terminal Seek time delay overlength, then after judging that first Subscriber Number sends request by second user terminal to server, the service Whether the request time delay that device responds the second user terminal is normal, if normally, judging the network communication link to be determined For the first user terminal problem；If still overlength, judge the network communication link to be determined for server or client Problem；If alternatively, in the preset time period the first Subscriber Number by the first user terminal to server send request after, The server responds the request time delay overlength of first user terminal, then judges that second user number is used by described first After family terminal to server sends request, whether the request time delay that the server responds first user terminal is normal, if Normally, then judge the network communication link to be determined for server or client-side issue；If still overlength, wait to sentence described in judgement Network communication link is determined for the first user terminal problem；If first Subscriber Number passes through in the preset time period After server sends request, the request time delay that the server responds first user terminal does not surpass first user terminal It is long, then judge that first Subscriber Number passes through the first user terminal uploads data to service in the preset time period Device eat dishes without rice or wine more than time delay whether overlength, if first Subscriber Number pass through the first user terminal uploads data to service Device eat dishes without rice or wine more than time delay overlength, then judge the network communication link to be determined for server or client-side issue；Wherein, institute The request time delay overlength for stating server response first user terminal is specially from first GET's in the preset time period ASK be issued to server send out first data packet time delay be more than the 7th predetermined threshold value number be more than the 8th predetermined threshold value；It is described First Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength be specially in institute It states data packet uplink round-trip delay in preset time period and is more than the number of the 9th predetermined threshold value more than the tenth predetermined threshold value.

In addition, the logical order in above-mentioned memory 903, memory 1003 and memory 1103 can pass through software work( The form of energy unit is realized and is independent product sale or is situated between in use, a computer-readable storage can be stored in In matter.Based on such understanding, part that technical scheme of the present invention substantially in other words contributes to the prior art or The part of the technical solution can be embodied in the form of software product, which is stored in a storage and is situated between In matter, used including some instructions so that a computer equipment (can be personal computer, server or the network equipment Deng) perform all or part of the steps of the method according to each embodiment of the present invention.And aforementioned storage medium includes：USB flash disk, movement Hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), the various media that can store program code such as magnetic disc or CD.

The apparatus embodiments described above are merely exemplary, wherein the unit illustrated as separating component can To be or may not be physically separate, the component shown as unit may or may not be physics list Member, you can be located at a place or can also be distributed in multiple network element.It can be selected according to the actual needs In some or all of module realize the purpose of this embodiment scheme.Those of ordinary skill in the art are not paying creativeness Labour in the case of, you can to understand and implement.

Through the above description of the embodiments, those skilled in the art can be understood that each embodiment can It is realized by the mode of software plus required general hardware platform, naturally it is also possible to pass through hardware.Based on such understanding, on Technical solution is stated substantially in other words to embody the part that the prior art contributes in the form of software product, it should Computer software product can store in a computer-readable storage medium, such as ROM/RAM, magnetic disc, CD, including several fingers It enables and (can be personal computer, server or the network equipment etc.) so that computer equipment is used to perform each implementation Method described in certain parts of example or embodiment.

Finally it should be noted that：The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although The present invention is described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that：It still may be used To modify to the technical solution recorded in foregoing embodiments or carry out equivalent replacement to which part technical characteristic； And these modification or replace, various embodiments of the present invention technical solution that it does not separate the essence of the corresponding technical solution spirit and Range.

Claims

A kind of 1. network communication problem determination processing method, which is characterized in that including：

If judgement knows corresponding first Subscriber Number of network communication link to be determined by the first user terminal in preset time Downloading service occurs in multiple cells in section, then counts first Subscriber Number by first user terminal default First number of the period interior data packet round-trip delay overlength during downloading service occurs for each cell, and described in calculating First number is more than the cell number of the first predetermined threshold value；

If judgement knows the cell number no more than 1, it is network problem to judge the network communication link to be determined；

If judgement knows that the cell number is more than 1, judge that the network communication link to be determined is whole for first user End problem；

Wherein, the data packet round-trip delay overlength is specially：When downloading service occurs by 2G networks, if the data packet is past Time delay is returned more than the second predetermined threshold value, it is determined that data packet round-trip delay overlength；When downloading service occurs by 3G network, if institute Data packet round-trip delay is stated more than third predetermined threshold value, it is determined that data packet round-trip delay overlength；It is downloaded by 4G networks During business, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay overlength.
2. according to the method described in claim 1, it is characterized in that, the method further includes：

If judgement know first Subscriber Number by the first user terminal in the preset time period only in a cell Downloading service inside occurred, then judges that download industry occurs by second user terminal in the cell for first Subscriber Number Whether the data packet round-trip delay during business is normal, if normally, judging the network communication link to be determined for described the One user terminal problem；If overlength, it is network problem to judge the network communication link to be determined；

If alternatively, judge know first Subscriber Number by the first user terminal in the preset time period only at one Downloading service occurred in cell, then under judging that second user number is occurred by first user terminal in the cell Whether the data packet round-trip delay carried in business procedure is normal, if normally, it is net to judge the network communication link to be determined Network problem, if overlength, it is the first user terminal problem to judge the network communication link to be determined.
A kind of 3. network communication problem determination processing method, which is characterized in that including：

If judgement knows corresponding first Subscriber Number of network communication link to be determined by the first user terminal in preset time Downloading service occurs in multiple cells in section, then counts first Subscriber Number by first user terminal described In preset time period when first user terminal sends request to server during downloading service occurs for each cell Prolong second number of overlength, calculate the cell number that second number is more than the 5th predetermined threshold value；

If judgement knows the cell number no more than 1, it is network problem to judge the network communication link to be determined；

If judgement knows that the cell number is more than 1, judge that the network communication link to be determined is whole for first user End problem；

Wherein, first user terminal asks to flow headed by time delay overlength is specific to server transmission during downloading service occurs The time delay of third step ASK to first GET is more than the 6th predetermined threshold value in TCP link setups.
4. according to the method described in claim 3, it is characterized in that, the method further includes：

If judgement know first Subscriber Number by the first user terminal in the preset time period only in a cell Downloading service inside occurred, then judges that download industry occurs by second user terminal in the cell for first Subscriber Number Whether the second user terminal to server during business is sent asks time delay normal, if normally, waiting to sentence described in judgement Network communication link is determined for the first user terminal problem, if overlength, it is net to judge the network communication link to be determined Network problem；

If alternatively, judge know first Subscriber Number by the first user terminal in the preset time period only at one Downloading service occurred in cell, then under judging that second user number is occurred by first user terminal in the cell Whether first user terminal carried in business procedure is normal to server transmission request time delay overlength, if normally, judging The network communication link to be determined is network problem；If overlength, judge the network communication link to be determined for described the One user terminal problem.
A kind of 5. network communication problem determination processing method, which is characterized in that including：

Judge in preset time period the first Subscriber Number by the first user terminal after server sends request, the service Device respond first user terminal request time delay whether overlength；

If in the preset time period first Subscriber Number by the first user terminal to server send request after, institute The request time delay overlength that server responds first user terminal is stated, then judges that first Subscriber Number passes through second user After terminal to server sends request, whether the request time delay that the server responds the second user terminal is normal, if just Often, then it is the first user terminal problem to judge the network communication link to be determined；If still overlength, wait to sentence described in judgement Network communication link is determined for server or client-side issue；

If alternatively, in the preset time period the first Subscriber Number by the first user terminal to server send request after, The server responds the request time delay overlength of first user terminal, then judges that second user number is used by described first After family terminal to server sends request, whether the request time delay that the server responds first user terminal is normal, if Normally, then judge the network communication link to be determined for server or client-side issue；If still overlength, wait to sentence described in judgement Network communication link is determined for the first user terminal problem；

If in the preset time period first Subscriber Number by the first user terminal to server send request after, institute The non-overlength of request time delay that server responds first user terminal is stated, then is judged described first in the preset time period Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, if described first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength, then judgement described in wait to sentence Network communication link is determined for server or client-side issue；

Wherein, the request time delay overlength that the server responds first user terminal is specially in the preset time period Server is issued to from the ASK of first GET sends out the time delay of first data packet be more than the number of the 7th predetermined threshold value to be more than the 8th default Threshold value；First Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength have Body is that data packet uplink round-trip delay is more than the number of the 9th predetermined threshold value more than the tenth default threshold in the preset time period Value.
6. a kind of network communication problem determination processing device, which is characterized in that including：

First computing unit, if for judging to know that corresponding first Subscriber Number of network communication link to be determined is used by first Downloading service occurs in preset time period in multiple cells for family terminal, then counts first Subscriber Number by described One user terminal in preset time period during downloading service occurs for each cell data packet round-trip delay overlength the Number, and calculate the cell number that first number is more than the first predetermined threshold value；

First identifying unit, if for judging to know that the cell number no more than 1, judges the network communication chain to be determined Road is network problem；

If second identifying unit for judging to know that the cell number is more than 1, judges the network communication link to be determined For the first user terminal problem；

Wherein, the data packet round-trip delay overlength includes：When downloading service occurs by 2G networks, if the data packet is round-trip Time delay is more than the second predetermined threshold value, it is determined that data packet round-trip delay overlength；When downloading service occurs by 3G network, if described Data packet round-trip delay is more than third predetermined threshold value, it is determined that data packet round-trip delay overlength；Occur to download industry by 4G networks During business, if the data packet round-trip delay is more than the 4th predetermined threshold value, it is determined that the data packet round-trip delay overlength.
7. device according to claim 6, which is characterized in that described device further includes：

First processing units, if for judging to know first Subscriber Number by the first user terminal in the preset time Downloading service only occurred in a cell in section, then judges first Subscriber Number by second user terminal described Whether the data packet round-trip delay in cell during generation downloading service is normal, if normally, judging the network to be determined Communication link is the first user terminal problem；If overlength, it is network problem to judge the network communication link to be determined；

If alternatively, judge know first Subscriber Number by the first user terminal in the preset time period only at one Downloading service occurred in cell, then under judging that second user number is occurred by first user terminal in the cell Whether the data packet round-trip delay carried in business procedure is normal, if normally, it is net to judge the network communication link to be determined Network problem, if overlength, it is the first user terminal problem to judge the network communication link to be determined.
8. a kind of network communication problem determination processing device, which is characterized in that including：

Second computing unit, if for judging to know that corresponding first Subscriber Number of network communication link to be determined is used by first Downloading service occurred in preset time period in multiple cells for family terminal, then count first Subscriber Number pass through it is described First user terminal, first user terminal during downloading service occurs for each cell in the preset time period Second number of request time delay overlength is sent to server, calculates the cell that second number is more than the 5th predetermined threshold value Number；

Third identifying unit, if for judging to know that the cell number no more than 1, judges the network communication chain to be determined Road is network problem；

If 4th identifying unit for judging to know that the cell number is more than 1, judges the network communication link to be determined For the first user terminal problem；

Wherein, first user terminal is specially to server transmission request time delay overlength during the generation downloading service The time delay of third step ASK to first GET is more than the 6th predetermined threshold value in head stream TCP link setups.
9. device according to claim 6, which is characterized in that described device further includes：

Second processing unit, if for judging to know first Subscriber Number by the first user terminal in the preset time Downloading service only occurred in a cell in section, then judges first Subscriber Number by second user terminal described Whether the second user terminal to server in cell during generation downloading service is sent asks time delay normal, if just Often, then judge that the network communication link to be determined for the first user terminal problem, if overlength, judges described to be determined Network communication link is network problem；

If alternatively, judge know first Subscriber Number by the first user terminal in the preset time period only at one Downloading service occurred in cell, then under judging that second user number is occurred by first user terminal in the cell Whether first user terminal carried in business procedure is normal to server transmission request time delay overlength, if normally, judging The network communication link to be determined is network problem；If overlength, judge the network communication link to be determined for described the One user terminal problem.
10. a kind of network communication problem determination processing device, which is characterized in that including：

Judging unit is asked for judging that the first Subscriber Number is sent by the first user terminal to server in preset time period After asking, the server respond first user terminal request time delay whether overlength；

Third processing unit, if for the first Subscriber Number described in the preset time period by the first user terminal to clothes It is engaged in after device transmission request, the server responds the request time delay overlength of first user terminal, then judges that described first uses After family number sends request by second user terminal to server, the server responds the request of the second user terminal Whether time delay is normal, if normally, it is the first user terminal problem to judge the network communication link to be determined；It is if still super It is long, then judge the network communication link to be determined for server or client-side issue；

If alternatively, in the preset time period the first Subscriber Number by the first user terminal to server send request after, The server responds the request time delay overlength of first user terminal, then judges that second user number is used by described first After family terminal to server sends request, whether the request time delay that the server responds first user terminal is normal, if Normally, then judge the network communication link to be determined for server or client-side issue；If still overlength, wait to sentence described in judgement Network communication link is determined for the first user terminal problem；

Fourth processing unit, if for the first Subscriber Number described in the preset time period by the first user terminal to clothes It is engaged in after device transmission request, the server responds the non-overlength of request time delay of first user terminal, then judges described first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay whether overlength, if described first Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength, then judgement described in wait to sentence Network communication link is determined for server or client-side issue；

Wherein, the request time delay overlength that the server responds first user terminal is specially in the preset time period Server is issued to from the ASK of first GET sends out the time delay of first data packet be more than the number of the 7th predetermined threshold value to be more than the 8th default Threshold value；First Subscriber Number by the first user terminal uploads data to server eat dishes without rice or wine more than time delay overlength have Body is that data packet uplink round-trip delay is more than the number of the 9th predetermined threshold value more than the tenth default threshold in the preset time period Value.