CN108234629A - A kind of method and device for handling user's request - Google Patents
A kind of method and device for handling user's request Download PDFInfo
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- CN108234629A CN108234629A CN201711475638.0A CN201711475638A CN108234629A CN 108234629 A CN108234629 A CN 108234629A CN 201711475638 A CN201711475638 A CN 201711475638A CN 108234629 A CN108234629 A CN 108234629A
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- Prior art keywords
- user
- request
- determining
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- sequence
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
Abstract
The present invention relates to unmanned shop technical field more particularly to a kind of method and devices for handling user's request.This method includes：It determines to send out the user that the user asks；It is asked to user described in the determining user response.The embodiment is applied in unmanned shop, and the user in unmanned shop can be helped to handle various situations, brought conveniently to user, improve user experience.
Description
【Technical field】
The present invention relates to unmanned shop technical field more particularly to a kind of method and devices for handling user's request.
【Background technology】
At present, in people's lives, bringing conveniently, being promoted to people’s lives occur in more and more unmanned shops
The shopping experience of people.
Current unmanned shop is generally all without the staff of businessman, and user is during commodity are bought if there is assorted
Query is typically only capable to solve on one's own account, so as to bring inconvenience to user, reduces user experience.
【Invention content】
The technical problem to be solved in the present invention is to provide a kind of method and devices for handling user's request, are applied to nothing
In people shop, solve the problems, such as user encountered in shopping process.
The one side of the embodiment of the present invention provides a kind of method for handling user's request, described applied to unmanned shop
Method includes：
It determines to send out the user that the user asks；
It is asked to user described in the determining user response.
Optionally, the user for determining to send out user's request, including：
Acquire the voice messaging of user in the unmanned shop；
According to preset service request list, the collected voice messaging is filtered, to obtain comprising service
The voice messaging of request；
The voice messaging comprising service request carries out speech recognition according to getting, described comprising service to obtain
User corresponding to the voice messaging of request, the user are the user for sending out user's request.
Optionally, described before user's request described in the determining user response, the method further includes：
Judge whether the determining user is at least two；
If so, described specifically include to user's request described in the determining user response：
Duration of the determining user in the unmanned shop is obtained, is ranked up according to the size of the duration,
User's request is responded according to the result of the sequence successively；Alternatively,
According to the position acquisition that the determining user is currently located and the distance of the user, according to the remote of the distance
It is closely ranked up, responding the user successively according to the result of the sequence asks.
Optionally, the result according to the sequence responds user's request successively, including：
Obtain the direction that the front of each user is faced；
According to the sequence as a result, the preset range visual field in direction that the front for being moved to the user successively is faced
It is interior；
When in each preset range visual field, asked by user described in operating display and/or loudspeaker response.
Optionally, the result according to the sequence responds user's request successively, including：
Obtain the account information of each user；
According to the sequence as a result, that broadcasts the account information and the corresponding user of the account information successively please
Seek handling result.
The another aspect of the embodiment of the present invention provides a kind of device for handling user's request, described applied to unmanned shop
Device includes：
Determining module, for determining to send out the user of user's request；
Processing module, for being asked to user described in the determining user response.
Optionally, the determining module includes：
Collecting unit, for acquiring the voice messaging of user in the unmanned shop；
Filter element, for according to preset service request list, the collected voice messaging to be filtered, with
Obtain the voice messaging for including service request；
Acquiring unit carries out speech recognition, to obtain for the voice messaging comprising service request according to getting
The user corresponding to the voice messaging comprising service request is taken, the user is the user for sending out user's request.
Optionally, described device further includes：
Judgment module, for judging whether the determining user is at least two before the processing module is performed；
If so, the processing module is specifically used for：
Duration of the determining user in the unmanned shop is obtained, is ranked up according to the size of the duration,
User's request is responded according to the result of the sequence successively；Alternatively,
According to the position acquisition that the determining user is currently located and the distance of the user, according to the remote of the distance
It is closely ranked up, responding the user successively according to the result of the sequence asks.
Optionally, the result according to the sequence responds user's request successively, including：
Obtain the direction that the front of each user is faced；
According to the sequence as a result, the preset range visual field in direction that the front for being moved to the user successively is faced
It is interior；
When in each preset range visual field, asked by user described in operating display and/or loudspeaker response.
Optionally, the result according to the sequence responds user's request successively, including：
Obtain the account information of each user；
According to the sequence as a result, that broadcasts the account information and the corresponding user of the account information successively please
Seek handling result.
The embodiment of the present invention provides a kind of method and apparatus for handling user's request, and this method sends out the use by determining
The user of family request, then asks to described its user of determining user response.The embodiment is applied in unmanned shop, energy
The user in unmanned shop is enough helped to handle various situations, is brought conveniently to user, improves user experience.
【Description of the drawings】
One or more embodiments are illustrated by the picture in corresponding attached drawing, these exemplary theorys
The bright restriction not formed to embodiment, the element for having same reference numbers label in attached drawing are expressed as similar element, remove
Non- have a special statement, and composition does not limit the figure in attached drawing.
Fig. 1 is a kind of flow diagram of method for handling user's request provided in an embodiment of the present invention；
Fig. 2 is that a kind of method for handling user's request provided in an embodiment of the present invention determines to send out the use of user's request
The flow diagram of the method at family；
Fig. 3 is the flow diagram of the method for a kind of processing user request that another embodiment of the present invention provides；
Fig. 4 is a kind of according to the sequence in the method for a kind of processing user request that another embodiment of the present invention provides
As a result the flow diagram of the method for user's request is responded successively；
Fig. 5 be another embodiment of the present invention provide a kind of processing user request method in another kind according to the sequence
Result respond successively user request method flow diagram；
Fig. 6 is a kind of structure diagram of device for handling user's request provided in an embodiment of the present invention；
Fig. 7 is the hardware architecture diagram of a kind of electronic equipment provided in an embodiment of the present invention.
【Specific embodiment】
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, it is right
The present invention is further elaborated.It should be appreciated that specific embodiment described herein is only to explain the present invention, not
For limiting the present invention.
If it should be noted that not conflicting, each feature in the embodiment of the present invention can be combined with each other, in this hair
Within bright protection domain.In addition, though having carried out the division of function module in schematic device, show in flow charts
Logical order, but in some cases, it can be with the sequence in the module division being different from schematic device or flow chart
Perform shown or described step.
Referring to Fig. 1, Fig. 1 is a kind of flow diagram of method for handling user's request provided in an embodiment of the present invention.
This method is applied to unmanned shop, as shown in Figure 1, the method includes：
Step 11 determines to send out the user of user's request；
It is above-mentioned to determine that the user for sending out user's request determines currently to need to provide what is serviced in the unmanned shop
User and identify the user.Wherein, it is desirable to provide service to include product locations inquiry, merchandise news (such as the place of production, true
Puppet etc.) inquiry, the inquiry of merchandise inventory quantity, type of merchandize inquiry, the preferential activity query of commodity etc., it is desirable to provide service also
Recommendations are asked including user, the particular content of the Recommendations can be the commodity that request matches with the user, also
It can recommend other commodity similar to the commodity that the user selects, etc..
In the present embodiment, it can determine to send out the user that the user asks by way of speech recognition.Specifically,
As shown in Fig. 2, the user for determining to send out user's request, including：
The voice messaging of user in step 111, the acquisition unmanned shop；
The voice messaging is the voice messaging of whole users in current unmanned shop, can by voice acquisition device,
For example microphone etc. acquires the voice messaging of user in the unmanned shop.
Step 112, according to preset service request list, the collected voice messaging is filtered, to obtain
Voice messaging comprising service request；
Wherein, the preset service request list pre-establishes, and includes largely in the service request list
Service request information corresponding to keyword, according to these keywords can judge user currently whether need service help
It helps.For example, keyword include " inquiry ", " how much ", " where ", " either with or without ", " preferential ", " discounting " etc..
In this step, the voice messaging of collected user is filtered by the keyword in list, is only retained
The voice messaging of user comprising the keyword.
Step 113 carries out speech recognition according to the voice messaging comprising service request got, with described in acquisition
Comprising the user corresponding to the voice messaging of service request, the user is the user for sending out user's request.
It should be noted that when user enters unmanned shop, acquisition is needed to enter the language of the user in the unmanned shop
Message ceases, and corresponding its voice messaging of storage under each user.In the present embodiment, based on pre-stored voice messaging and
The voice messaging comprising the service request currently got carries out speech recognition, by voice match, determines currently to send out
Which user is service request be specifically, and determines the position that the user is currently located.
Step 13 is asked to user described in the determining user response.
After the current user for needing offer service is determined, the user sent out according to the user is asked to the user
Respond its request.
In the present embodiment, include to described its user of determining user response request：Obtain the positive institute of the user
Then the direction faced is moved in the preset range visual field in direction that the front of the user is faced, and passes through operation
User described in display screen and/or loudspeaker response asks.Wherein it is possible to the image captured by by the camera in unmanned shop
The direction that the front of the user is faced is obtained, the intelligent terminal for performing this method obtains the direction that the front of user is faced
Afterwards, field range when calculating the user in this direction, according to the field range, the intelligent terminal is moved to corresponding position
Put namely be moved to the user it can be seen that in the range of, at this point, the intelligent terminal can show institute by display screen
The handling result of user's request is stated, for example, display screen shows the specific location of the commodity to be searched of user；The intelligent terminal
User's handling result of its user request can also be told in a manner of voice by loud speaker；The intelligent terminal can be with
In combination with display screen and loud speaker, its user handling result asked is conveyed to user.Herein, it can directly be rung to user
Its user request is answered, not only solves the current problem of user, and provides a kind of and user interaction mode, improves use
Enjoyment of the family in unmanned shopping.
In some other embodiment, include to described its user of determining user response request：Obtain the user's
Then account information broadcasts the account information and the request handling result of the corresponding user of the account information.I.e. directly
The request handling result of the current user for needing to provide help is told by way of broadcast.For example, broadcast " No. 001 customer, you
The XX cigarettes to be searched are in the 3rd row of No. 4 counters ", " No. 013 customer, XX Yoghourts have eighty percent discount ", etc..Wherein, the use
The account information at family refers to the identification information for entering user in unmanned shop, and different users corresponds to different accounts, can
To obtain its account when user is into shop.
It is understood that above-mentioned determining user can be a user, that is, represent current only user's request
Service；Above-mentioned determining user can also be multidigit user, that is, represent currently have multidigit user to ask service.Therefore, such as Fig. 3 institutes
Show, in some other embodiment, described before user's request described in the determining user response, the method is also wrapped
It includes：
Step 12 judges whether the determining user is at least two；
If it is not, representing that a current only user asks service, then the user can be responded in the manner described above
User request.If so, represent currently there is multidigit user to ask service, at this point, above-mentioned steps 13, to the determining use
Family responds user's request and specifically includes：
Duration of the determining user in the unmanned shop is obtained, is ranked up according to the size of the duration,
User's request is responded according to the result of the sequence successively；Alternatively,
According to the position acquisition that the determining user is currently located and the distance of the user, according to the remote of the distance
It is closely ranked up, responding the user successively according to the result of the sequence asks.
Wherein, start timing when user is into shop, it can be recorded in the unmanned shop for each user
The time span inside treated herein, can prioritize processing the request of the user of time length.
It wherein, the position that user is currently located can be by the image captured by the camera installed in unmanned shop come really
It is fixed.Behind the position for determining the user, the intelligent terminal and the use can be determined based on the method for monocular vision ranging
The distance at family installs a camera on the intelligent terminal for performing this method, using the camera by establishing centainly
Model solves the problems, such as ranging, and specifically process can refer to the record in the relevant technologies.Herein, according to institute's intelligent terminal
The distance of the distance between the determining user come determine response user request sequence, for example, can with preferential answering away from
The user request nearest from the intelligent terminal, etc..
Wherein, after the execution sequence for determining response user's request, as shown in figure 4, the result according to the sequence
User's request is responded successively, including：
Step 121 obtains the direction that the front of each user is faced；
Step 122, according to the sequence as a result, the direction that the front for being moved to the user successively is faced it is default
In the range visual field；
Step 123, in each preset range visual field when, by described in operating display and/or loudspeaker response
User asks.
The detailed process of above-mentioned steps 121- steps 123 can refer to the narration of above-described embodiment, handle each
It is identical with the process for handling the request of an only user in unmanned shop during user's request of user.
In some other embodiment, asked as shown in figure 5, the result according to the sequence responds the user successively
It asks, including：
Step 124, the account information for obtaining each user；
Step 125, according to the sequence as a result, broadcasting the account information successively and the account information is corresponding
The request handling result of user.
The detailed process of above-mentioned steps 124- steps 125 can also refer to the narration of above-described embodiment.
An embodiment of the present invention provides a kind of method for handling user's request, this method is by determining that sending out the user asks
Then the user asked asks to described its user of determining user response.Wherein, use can be moved to when responding user's request
Near family, its user request is then responding to, can also directly broadcast it to who specific user by way of broadcast please
The handling result asked.The embodiment, on the one hand, user in unmanned shop can be helped to handle various situations, to user with
Convenience is carried out；On the other hand, when being asked to described its user of determining user response, the mutual kinetoplast between user is increased
It tests, improves the shopping enjoyment of user.
Referring to Fig. 6, Fig. 6 is a kind of structure diagram of device for handling user's request provided in an embodiment of the present invention.
The device 20 is applied to unmanned shop, which includes：Determining module 21 and processing module 22.
Wherein it is determined that module 21, for determining to send out the user of user's request；Processing module 22, for described
User described in determining user response asks.
Wherein, the determining module 21 includes：Collecting unit 211, filter element 212 and acquiring unit 213.Acquisition is single
Member 211, for acquiring the voice messaging of user in the unmanned shop；Filter element 212, for according to preset service request
The collected voice messaging is filtered by list, to obtain the voice messaging for including service request；Acquiring unit 213,
Speech recognition is carried out for the voice messaging comprising service request according to getting, service request is included so that acquisition is described
Voice messaging corresponding to user, the user is the user for sending out user request.
In some other embodiment, equally referring to Fig. 6, described device 20 further includes judgment module 23.The judgement
Module 23, for judging whether the determining user is at least two before the processing module 22 is performed.It is if so, described
Processing module 22 is specifically used for：
Duration of the determining user in the unmanned shop is obtained, is ranked up according to the size of the duration,
User's request is responded according to the result of the sequence successively；Alternatively,
According to the position acquisition that the determining user is currently located and the distance of the user, according to the remote of the distance
It is closely ranked up, responding the user successively according to the result of the sequence asks.
Wherein, the result according to the sequence responds user's request successively, including：
Obtain the direction that the front of each user is faced；
According to the sequence as a result, the preset range visual field in direction that the front for being moved to the user successively is faced
It is interior；
When in each preset range visual field, asked by user described in operating display and/or loudspeaker response.
Optionally, the result according to the sequence responds user's request successively, including：
Obtain the account information of each user；
According to the sequence as a result, that broadcasts the account information and the corresponding user of the account information successively please
Seek handling result.
It should be noted that modules, unit in the device that a kind of processing user in the embodiment of the present invention asks
Between the contents such as information exchange, implementation procedure, due to being based on same design with the method for the present invention embodiment, particular content is similary
Suitable for the device of processing user's request.Modules in the embodiment of the present invention can come real as individual hardware or software
It is existing, and the combination of the function of each unit can be realized using individual hardware or software as needed.
An embodiment of the present invention provides a kind of device for handling user's request, the device is by determining that sending out the user asks
Then the user asked asks to described its user of determining user response.Wherein, use can be moved to when responding user's request
Near family, its user request is then responding to, can also directly broadcast it to who specific user by way of broadcast please
The handling result asked.The embodiment, on the one hand, user in unmanned shop can be helped to handle various situations, to user with
Convenience is carried out；On the other hand, when being asked to described its user of determining user response, the mutual kinetoplast between user is increased
It tests, improves the shopping enjoyment of user.
Referring to Fig. 7, Fig. 7 is the hardware architecture diagram of a kind of electronic equipment provided in an embodiment of the present invention, the electronics
Equipment 30 can be any type of intelligent terminal, such as server, robot, and being able to carry out handling user as described above please
The method asked.As shown in fig. 7, the electronic equipment 30 includes：
One or more processor 31 and memory 32, in Fig. 7 by taking a processor 31 as an example.
Processor 31 can be connected with memory 32 by bus or other modes, to be connected as by bus in Fig. 7
Example.
Memory 32 is used as a kind of non-volatile computer readable storage medium storing program for executing, available for storing non-volatile software journey
Sequence, non-volatile computer executable program and module, the method as the processing user in the embodiment of the present invention asks correspond to
Program instruction/module (for example, determining module 21, processing module 22 and judgment module 23 shown in attached drawing 6).Processor 31
By running non-volatile software program, instruction and the module of storage in memory 32, so that execute server is various
Application of function and data processing, that is, the method for realizing the processing user's request of above method embodiment.
Memory 32 can include storing program area and storage data field, wherein, storing program area can storage program area,
At least one required application program of function；Storage data field can store the using for device asked according to processing user and be created
Data built etc..
One or more of modules are stored in the memory 32, when by one or more of processors 31
During execution, the method that the processing user in above-mentioned any means embodiment asks is performed, for example, performing in Fig. 1 described above
Method and step 11 and step 13, method and step 111 in Fig. 2 to step 113, method and step 11 in Fig. 3 to step 13, figure
Method and step 121 in 4 is to step 123, method and step 124 in Fig. 5 to step 125, module 21-23, unit in Fig. 6
The function of 211-213.
The said goods can perform the method that the embodiment of the present invention is provided, and has the corresponding function module of execution method and has
Beneficial effect.The not technical detail of detailed description in the present embodiment, reference can be made to the method that the embodiment of the present invention is provided.
An embodiment of the present invention provides a kind of non-volatile computer readable storage medium storing program for executing, and the non-volatile computer can
It reads storage medium and is stored with computer executable instructions, which performs above-mentioned any means by electronic equipment
The method of processing user's request in embodiment, for example, performing method and step 11 and the step 13 in Fig. 1 described above, Fig. 2
In method and step 111 to step 113, method and step 11 in Fig. 3 to step 13, method and step 121 in Fig. 4 to step
Method and step 124 in 123, Fig. 5 is to step 125, the function of module 21-23, unit 211-213 in Fig. 6.
An embodiment of the present invention provides a kind of computer program product, including being stored in non-volatile computer readable storage
Calculation procedure on medium, the computer program include program instruction, when described program instruction is computer-executed, make institute
The method for stating processing user's request that computer is performed in above-mentioned any means embodiment, for example, performing in Fig. 1 described above
Method and step 11 and step 13, method and step 111 in Fig. 2 to step 113, method and step 11 in Fig. 3 to step 13, figure
Method and step 121 in 4 is to step 123, method and step 124 in Fig. 5 to step 125, module 21-23, unit in Fig. 6
The function of 211-213.
The apparatus embodiments described above are merely exemplary, wherein the unit illustrated as separating component can
To be or may not be physically separate, the component shown as unit may or may not be physics list
Member, you can be located at a place or can also be distributed in multiple network element.It can be selected according to the actual needs
In some or all of module realize the purpose of this embodiment scheme.
Through the above description of the embodiments, those of ordinary skill in the art can be understood that each embodiment
The mode of general hardware platform can be added to realize by software, naturally it is also possible to pass through hardware.Those of ordinary skill in the art can
With understand all or part of flow realized in above-described embodiment method be can be instructed by computer program it is relevant hard
Part is completed, and the program can be stored in a computer read/write memory medium, the program is when being executed, it may include as above
State the flow of the embodiment of each method.Wherein, the storage medium can be magnetic disc, CD, read-only memory (Read-
Only Memory, ROM) or random access memory (Random Access Memory, RAM) etc..
Finally it should be noted that：The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；At this
It under the thinking of invention, can also be combined between the technical characteristic in above example or different embodiment, step can be with
It is realized with random order, and there are many other variations of different aspect present invention as described above, for simplicity, they do not have
Have and provided in details；Although the present invention is described in detail referring to the foregoing embodiments, the ordinary skill people of this field
Member should understand that：It can still modify to the technical solution recorded in foregoing embodiments or to which part skill
Art feature carries out equivalent replacement；And these modifications or replacement, each reality of the present invention that it does not separate the essence of the corresponding technical solution
Apply the range of a technical solution.
Claims (10)
1. a kind of method for handling user's request, applied to unmanned shop, which is characterized in that the method includes：
It determines to send out the user that the user asks；
It is asked to user described in the determining user response.
2. according to the method described in claim 1, it is characterized in that, the user for determining to send out user's request, including：
Acquire the voice messaging of user in the unmanned shop；
According to preset service request list, the collected voice messaging is filtered, to obtain comprising service request
Voice messaging；
The voice messaging comprising service request carries out speech recognition according to getting, described comprising service request to obtain
Voice messaging corresponding to user, the user is the user for sending out user request.
3. method according to claim 1 or 2, which is characterized in that used described to described in the determining user response
Before the request of family, the method further includes：
Judge whether the determining user is at least two；
If so, described specifically include to user's request described in the determining user response：
Duration of the determining user in the unmanned shop is obtained, is ranked up according to the size of the duration, according to
The result of the sequence responds user's request successively；Alternatively,
The position acquisition being currently located according to the determining user and the distance of the user, according to the distance it is far and near into
Row sequence responds the user according to the result of the sequence and asks successively.
4. according to the method described in claim 3, it is characterized in that, the result according to the sequence responds the use successively
Family is asked, including：
Obtain the direction that the front of each user is faced；
According to the sequence as a result, in the preset range visual field in direction that the front for being moved to the user successively is faced；
When in each preset range visual field, asked by user described in operating display and/or loudspeaker response.
5. according to the method described in claim 3, it is characterized in that, the result according to the sequence responds the use successively
Family is asked, including：
Obtain the account information of each user；
According to the sequence as a result, broadcasting successively at the request of the account information and the corresponding user of the account information
Manage result.
6. a kind of device for handling user's request, applied to unmanned shop, which is characterized in that described device includes：
Determining module, for determining to send out the user of user's request；
Processing module, for being asked to user described in the determining user response.
7. device according to claim 6, which is characterized in that the determining module includes：
Collecting unit, for acquiring the voice messaging of user in the unmanned shop；
Filter element, for according to preset service request list, the collected voice messaging being filtered, to obtain
Voice messaging comprising service request；
Acquiring unit carries out speech recognition, to obtain for the voice messaging comprising service request according to getting
The user corresponding to the voice messaging comprising service request is stated, the user is the user for sending out user's request.
8. the device described according to claim 6 or 7, which is characterized in that described device further includes：
Judgment module, for judging whether the determining user is at least two before the processing module is performed；
If so, the processing module is specifically used for：
Duration of the determining user in the unmanned shop is obtained, is ranked up according to the size of the duration, according to
The result of the sequence responds user's request successively；Alternatively,
The position acquisition being currently located according to the determining user and the distance of the user, according to the distance it is far and near into
Row sequence responds the user according to the result of the sequence and asks successively.
9. device according to claim 8, which is characterized in that the result according to the sequence responds the use successively
Family is asked, including：
Obtain the direction that the front of each user is faced；
According to the sequence as a result, in the preset range visual field in direction that the front for being moved to the user successively is faced；
When in each preset range visual field, asked by user described in operating display and/or loudspeaker response.
10. device according to claim 8, which is characterized in that described in the result according to the sequence responds successively
User asks, including：
Obtain the account information of each user；
According to the sequence as a result, broadcasting successively at the request of the account information and the corresponding user of the account information
Manage result.
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| CN201711475638.0A CN108234629B (en) | 2017-12-29 | 2017-12-29 | Method and device for processing user request |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109493157A (en) * | 2018-09-25 | 2019-03-19 | 虫极科技（北京）有限公司 | A kind of Recommendations method and Intelligent cargo cabinet |
| CN110111784A (en) * | 2019-04-11 | 2019-08-09 | 苏宁云计算有限公司 | A kind of processing method and system of customer's remote assistance in night unmanned shop |
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