CN106920122A - A kind of customer data processing method and system based on robot - Google Patents
A kind of customer data processing method and system based on robot Download PDFInfo
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- CN106920122A CN106920122A CN201710033162.9A CN201710033162A CN106920122A CN 106920122 A CN106920122 A CN 106920122A CN 201710033162 A CN201710033162 A CN 201710033162A CN 106920122 A CN106920122 A CN 106920122A
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Abstract
The invention discloses a kind of customer data processing method and system based on robot.Methods described includes：Intelligent robot obtains the face image data of customer and parses, and determines the identity information of the customer, sends the identity information to shopping information service device；Shopping information service device extracts the customer purchase relevant information associated with the identity information, sends the customer purchase relevant information to shopping guide's terminal；Shopping guide's terminal receives the customer purchase relevant information, and the displaying customer purchase relevant information is indicated according to user.The method according to the invention, face recognition function and shopping information service device and the cooperation of shopping guide's terminal by robot, the service model of the robot for effectively expanding, robot technology is closely combined with shopping scene, while bringing customer's interesting purchase experiences, it is ensured that the service quality and efficiency of service of shopping place.
Description
Technical field
The present invention relates to robot field, and in particular to a kind of customer data processing method based on robot and be
System.
Background technology
With continuing to develop for robot technology, the increasing of intelligent robot is applied to the daily production of the mankind
The diversified demand of people is met in life, but intelligent robot has hardware and limitation functionally, institute in itself
To rely only on intelligent robot in itself, it tends to be difficult to preferably serviced to user, for example, in welcome's occasion, current robot
Only customer is greeted, increased the interest level of customer, substantially positioned at a dispensable awkward position,
Therefore, expand robot service model, breakthrough rely only on a variety of limitations that robot itself is brought, by robot and other
Equipment coordinates preferably to be experienced to user, the major issue as those skilled in the art's urgent need to resolve.
The content of the invention
The invention provides a kind of customer data processing method based on robot, methods described includes：
Intelligent robot obtains the face image data of customer and parses, and determines the identity information of the customer, sends institute
State identity information to shopping information service device；
Shopping information service device extracts the customer purchase relevant information associated with the identity information, sends customer's purchase
Thing relevant information is to shopping guide's terminal；
Shopping guide's terminal receives the customer purchase relevant information, and the related letter of the displaying customer purchase is indicated according to user
Breath.
In one embodiment, by the face of the customer while customer purchase relevant information is sent to shopping guide's terminal
Portion's view data is sent to shopping guide's terminal and shows.
In one embodiment, methods described also includes：
Intelligent robot determines that the identity information of the customer is space-time by the face image data of the customer and new
Customer's prompting of filing is sent to shopping guide's terminal；
Shopping guide's terminal indicates to show that the face image data and new customer file information according to user, according to user
The customer purchase relevant information of identity information and the customer that input obtains the customer is filed with completing new customer.
In one embodiment, the customer purchase relevant information is sent to shopping guide's terminal, wherein：
Shopping guide terminal of the detection in idle condition；
The customer purchase relevant information is sent to a shopping guide's terminal in idle condition.
In one embodiment, the customer purchase relevant information is sent to shopping guide's terminal, wherein：
The customer purchase relevant information is sent to all shopping guide's terminals；
Shopping guide's terminal is carried out according to the operation of user in multiple customer purchase relevant informations for receiving
Displaying, and selected prompting is sent to other shopping guide's terminals by the customer purchase relevant information；
When shopping guide's terminal receives the selected prompting of customer purchase relevant information, the prompting is deleted corresponding
Customer purchase relevant information.
The invention allows for a kind of customer data processing system based on robot, the system includes：
Intelligent robot, it is configured to obtain the face image data of customer and parse, and determines the identity letter of the customer
Breath, exports the identity information；
Shopping information service device, it is configured to receive the identity information, the customer that extraction is associated with the identity information
Shopping relevant information, exports the customer purchase relevant information；
Shopping guide's terminal, it is configured to receive the customer purchase relevant information, and displaying customer's purchase is indicated according to user
Thing relevant information.
In one embodiment：
The shopping information service device is additionally configured to while the customer purchase relevant information is sent to shopping guide's terminal
The face image data of the customer is sent to shopping guide's terminal；
Shopping guide's terminal is additionally configured to receive the face image data of the customer and show.
In one embodiment：
The intelligent robot is additionally configured to when the identity information for determining the customer is space-time by the face of the customer
View data and new customer prompting of filing are sent to shopping guide's terminal；
Shopping guide's terminal is additionally configured to indicate to show that the face image data and new customer file information according to user,
The identity information of the customer and the customer purchase relevant information of the customer are obtained to complete new customer according to user input
File.
In one embodiment, the shopping information service device is additionally configured to：
Shopping guide terminal of the detection in idle condition；
The customer purchase relevant information is sent to a shopping guide's terminal in idle condition.
In one embodiment：
The shopping information service device is additionally configured to for the customer purchase relevant information to be sent to all shopping guide's terminals；
Shopping guide's terminal is additionally configured to according to the operation of user in multiple customer purchase relevant informations for receiving
One is shown, and selected prompting is sent to other shopping guide's terminals by the customer purchase relevant information；
When shopping guide's terminal is additionally configured to receive the selected prompting of customer purchase relevant information, carried described in deletion
Awake corresponding customer purchase relevant information.
The method according to the invention, by face recognition function and shopping information service device and shopping guide's terminal of robot
Cooperation, robot technology closely combines, brought by the service model of effective robot for expanding with scene of doing shopping
While customer's interesting purchase experiences, it is ensured that the service quality and efficiency of service of shopping place.
Further feature of the invention or advantage will be illustrated in the following description.Also, Partial Feature of the invention or
Advantage will be become apparent by specification, or be appreciated that by implementing the present invention.The purpose of the present invention and part
Advantage can be realized or obtained by specifically noted step in specification, claims and accompanying drawing.
Brief description of the drawings
Accompanying drawing is used for providing a further understanding of the present invention, and constitutes a part for specification, with reality of the invention
Apply example to be provided commonly for explaining the present invention, be not construed as limiting the invention.In the accompanying drawings：
Fig. 1~Fig. 3 is method flow diagram according to an embodiment of the invention；
Fig. 4~Fig. 7 is the partial process view of method according to embodiments of the present invention；
Fig. 8 and Fig. 9 are system architecture sketches according to embodiments of the present invention；
Figure 10 is components of system as directed structure diagram according to embodiments of the present invention.
Specific embodiment
Describe embodiments of the present invention in detail below with reference to drawings and Examples, implementation personnel of the invention whereby
Can fully understand how application technology means solve technical problem for the present invention, and reach technique effect implementation process and according to
The present invention is embodied according to above-mentioned implementation process.If it should be noted that do not constitute conflict, each embodiment in the present invention
And each feature in each embodiment can be combined with each other, the technical scheme for being formed protection scope of the present invention it
It is interior.
With continuing to develop for robot technology, the increasing of intelligent robot is applied to the daily production of the mankind
The diversified demand of people is met in life, but intelligent robot has hardware and limitation functionally, institute in itself
To rely only on intelligent robot in itself, it tends to be difficult to preferably serviced to user, for example, in welcome's occasion, current robot
Only customer is greeted, increased the interest level of customer, substantially positioned at a dispensable awkward position,
Therefore, expand robot service model, breakthrough rely only on a variety of limitations that robot itself is brought, by robot and other
Equipment coordinates preferably to be experienced to user, the major issue as those skilled in the art's urgent need to resolve.
Regarding to the issue above, the present invention proposes a kind of customer data processing method based on robot.
In the customer service application scenarios (such as welcome) of prior art, the Main Function of robot causes customer
Interest, that carry out specific service for customer is still service worker.Because the situation of each customer can be different,
Therefore, in the ideal situation, in order to the service for being supplied to customer intimate is, it is necessary to service worker provides not for every customer
Same service.And be directed to different customers and different services are provided, it is substantially the spy of the service that order is provided and current customer
Property matches.This requires service worker to distinguish the current customer of identification and knows the characteristic of the customer, so that root
Service to be provided is determined according to the characteristic of current customer.
However, in most customer service application scenarios, customer's radix is very big, and service worker can not possibly area
Each customer is not picked out.With the development of robot hardware's technology, many domestic robots possess user identity identification
(especially, possessing face recognition function), its can recognize in face of user identity and make the reply of matching.Based on upper
Technical foundation is stated, in an embodiment of the present invention, the face recognition function of robot is applied in customer service application scenarios.
Specifically, determining the identity of customer by face recognition by robot, then service worker is based on different customer's bodies again
Part provides corresponding service.
Further, after specify that the identity of customer, in addition it is also necessary to which the identity according to the customer obtains the customer with current clothes
The related characteristic of business scene.On the premise of customer's radix is larger, this needs memory data output support very high.
For this problem, in an embodiment of the present invention, high in the clouds memory technology is employed, by customer and service scenarios phase
The information (customer purchase relevant information) of pass is stored in cloud server (shopping information service device) with the Identity Association of customer.
The identity of customer is sent to shopping information service device after intelligent robot determines the identity of customer；By shopping information service device
Corresponding customer purchase relevant information is extracted according to customer identification and the customer purchase relevant information is sent in shopping guide's terminal；
Shopping guide's terminal shows the customer purchase after receiving customer purchase relevant information according to the instruction of its user (service worker)
Relevant information.The customer purchase relevant information that so service worker can just be shown according to shopping guide's terminal determines to need to provide
Give current customer which type of service.
The method according to the invention, by face recognition function and shopping information service device and shopping guide's terminal of robot
Cooperation, the service model of the robot for effectively expanding, by robot technology with shopping scene closely combine, bring
While customer's interesting purchase experiences, it is ensured that the service quality and efficiency of service of shopping place.
Next the detailed process of method according to embodiments of the present invention is described in detail based on accompanying drawing, in the flow chart of accompanying drawing
The step of showing can perform in comprising the such as one group computer system of computer executable instructions.Although in flow charts
The logical order of each step is shown, but in some cases, can be performing shown different from order herein or retouch
The step of stating.
As shown in figure 1, in one embodiment, intelligent robot obtains the face image data (step of customer first
S100)；Then the face image data (step S110) that intelligent robot is analyzed and acquired by, so that it is determined that the identity information of customer
(step S120)；After the identity information of customer is determined, intelligent robot sends identity information to shopping information service device (step
Rapid S130).
Shopping information service device receives the identity information (step S140) from intelligent robot, according to the identity for receiving
Customer purchase relevant information (step S150) that information extraction is associated with identity information, finally sends the customer purchase phase for extracting
Pass information is to shopping guide's terminal (step S160).
Shopping guide's terminal receives customer purchase relevant information (step S170), is then indicated according to user (service worker)
Displaying customer purchase relevant information (step S180).
Further, in actual shopping service application scenarios, a service worker may simultaneously in face of many
Individual customer.The customer purchase relevant information that service worker thus occurs cannot judge that shopping guide's terminal is received and shown is arrived
Bottom is directed to the situation of which customer.Regarding to the issue above, in an embodiment of the present invention, shopping information service device is sending
Customer purchase relevant information by the face image data of customer while shopping guide's terminal to being also sent to shopping guide's terminal and show.
Specifically, as shown in Fig. 2 in one embodiment, intelligent robot obtains the face image data (step of customer first
Rapid S200)；Then the face image data (step S210) that intelligent robot is analyzed and acquired by, so that it is determined that the identity letter of customer
Breath (step S220)；After the identity information of customer is determined, intelligent robot sends identity information and the face of current customer
Portion's view data is to shopping information service device (step S230).
Shopping information service device receives identity information and face image data (step S240) from intelligent robot,
Customer purchase relevant information (step S250) associated with identity information is extracted according to the identity information for receiving, is finally sent and is carried
The customer purchase relevant information and the face image data from intelligent robot of taking-up are to shopping guide's terminal (step S260).
Shopping guide's terminal receives customer purchase relevant information and face image data (step S270), then according to user
(service worker) indicates displaying customer purchase relevant information and face image data (step S280).So, work is serviced
Make personnel just can determine the customer to be serviced and according to the customer purchase phase of the customer according to the face image data of displaying
Pass information determines to be provided to the service of the customer.
Further, in the embodiment depicted in figure 2, the face image data of customer is sent to shopping letter by intelligent robot
Breath server, and shopping guide's terminal is sent to by shopping information service device.
Further, in flow shown in Fig. 1 and Fig. 2, the customer purchase for providing current customer to shopping guide's terminal is related
The premise of information is that the relevant information of the customer is saved the (facial recognition information and customer purchase phase of the customer in advance
Pass information has been saved).But, in actual shopping service application scenarios, inevitably existing needs in face of not
There is the situation of the customer (new customer) for being saved relevant information.
For the situation of new customer, in an embodiment of the present invention, intelligent robot determines that the identity information of customer is sky
(facial recognition information of the customer that do not prestore also corresponds to do not prestore corresponding identity information and customer purchase correlation
Information) when the prompting of filing of the face image data of customer and new customer is sent to shopping guide's terminal；Shopping guide's terminal is according to user
(service worker) indicates displaying face image data and new customer to file information, is input into according to user (service worker)
The customer purchase relevant information of the identity information and customer that obtain customer is filed with completing new customer.
As shown in figure 3, in one embodiment, intelligent robot obtains the face image data (step of customer first
S300)；Then the face image data (step S310) that intelligent robot is analyzed and acquired by, judges whether that current Gu can be determined
The identity (whether the identity information of customer is empty) (step S311) of visitor.If the identity information of customer, intelligent machine can be determined
Device people sends the identity information and face image data of current customer to shopping information service device (step S320).
Shopping information service device receives identity information and face image data (step S321) from intelligent robot,
Customer purchase relevant information (step S330) associated with identity information is extracted according to the identity information for receiving, is finally sent and is carried
The customer purchase relevant information and the face image data from intelligent robot of taking-up are to shopping guide's terminal (step S331).
Shopping guide's terminal receives customer purchase relevant information and face image data (step S340), then according to user
(service worker) indicates displaying customer purchase relevant information and face image data (step S341).
In step S311, if not can determine that the identity information (identity information of customer is sky) of customer, by customer
Face image data and new customer prompting of filing be sent to shopping guide's terminal (step S350)；Shopping guide's terminal receives face-image
Data and new customer file prompting (step S351), according to user (service worker) indicate displaying face image data and
New customer is filed information (step S352), and identity information and the customer of customer are obtained according to user (service worker) input
Customer purchase relevant information (step S360).
The identity information of the customer that shopping guide's terminal will get and the customer purchase relevant information of customer are sent to shopping
Information server (step S361), shopping information service device receives the identity information of customer and the customer purchase correlation of customer
Preservation (step S370) is associated after information (step S362), so as to complete new customer file.
Further, in one embodiment, the identity information of the customer that shopping guide's terminal will also get is sent to intelligent machine
Device people (step S380)；Intelligent robot receives the identity information (step S381) of customer and by identity information and face-image number
(step S390) is preserved according to association.So, when the customer faces intelligent robot again, intelligent robot just can be based on pass
The identity information that UNPROFOR is deposited recognizes the identity of the customer with face image data.
Further, in actual shopping service application scenarios, usually multiple service workers are multiple customers
Service, therefore, corresponding, there are many shopping guide's terminals in application scenarios.If the customer purchase relevant information of a customer is same
When be sent to many shopping terminals, it is possible to there are the feelings that multiple service workers are prepared as same customer service simultaneously
Condition, it is chaotic so as to cause services to distribute, influence operating efficiency.
Regarding to the issue above, in an embodiment of the present invention, the customer purchase that shopping information service device will be extracted is related
Information is sent on the platform in all shopping guide's terminals (other shopping guide's terminals will not receive the customer purchase relevant information).This
Sample is to ensure that the customer purchase relevant information that every shopping guide's terminal gets is different, so as to avoid multiple services
Personnel be prepared as simultaneously same customer service the occurrence of.
Further, in actual shopping service application scenarios, a general service worker can only be simultaneously one
Position serve.Therefore, in order to improve efficiency of service, reasonable distribution service role in an embodiment of the present invention, is done shopping
Information server send customer purchase relevant information before can detect each shopping guide's terminal state (its whether be customer
Service is provided), only shopping guide's terminal is idle condition (service worker's current idle of shopping guide's terminal, not to customer
There is provided service) when just customer purchase relevant information is sent to shopping guide's terminal.
Specifically, as shown in figure 4, shopping information service device is associated according to the identity information extraction for receiving with identity information
Customer purchase relevant information (step S400), then detect the state (step S410) of each shopping guide's terminal, determine at one
In shopping guide's terminal (step S420) of idle condition, customer purchase relevant information is sent to the shopping guide's end for being in idle condition
On end (step S430).
Further, in actual shopping service application scenarios, when customer quantity is more, at a time may
There is the situation that all of shopping guide's terminal is in busy condition.Customer purchase relevant information above so obtains sending strategy just
Cannot smoothly carry out.In an embodiment of the present invention, the sending strategy of another customer purchase relevant information is employed.Specifically
, the current customer purchase relevant information extracted is sent in all of shopping guide's terminal (no matter it is by shopping information service device
It is no in idle condition)；Shopping guide's terminal is according to the operation of user (service worker) to multiple customer purchase phases for receiving
One in the information of pass is shown, and selected prompting is sent to other shopping guides end by the customer purchase relevant information
End；When shopping guide's terminal receives the selected prompting of customer purchase relevant information, delete and remind corresponding customer purchase related
Information.
For example, it is assumed that in an application scenarios, there are 3 shopping guide's terminals A1, A2, A3.Assuming that current A1 is idle, A2, A3
It is busy.Customer purchase relevant information B1 and B2 are sent to A1, A2, A3 by shopping information service device.So original state is exactly
A1, A2, A3 have received B1 and B2, A1 are introduced into display state (free time), and A2, A3 are showing other customer purchase phases
Pass information (non-B1 and B2) (busy).Next, because A1 is idle, it can start new displaying, alternative displaying target
Just comprising B1 and B2.A2, A3 are busy, it is impossible to start new displaying, but the displaying target that it can be alternative also includes B1 and B2.
Operated according to user, its selection B1 displayings, while A1 sends the selected prompting of B1, A2, A3 receive the quilt of B1
Selection is reminded, and B1 is deleted from the alternative set of itself.So, even if A2, A3 enter idle condition, it cannot also select B1
It is shown.This ensures that thering a customer purchase relevant information can only be shown by shopping guide's terminal, so as to avoid
Service the confusion of distribution.
As shown in figure 5, in one embodiment, when shopping information service device sends out the current customer purchase relevant information extracted
After being sent in all of shopping guide's terminal, for any one shopping guide's terminal, it receives customer purchase relevant information (step first
S510), the customer purchase relevant information that then will be received is added in alternative single (alternative catalogue to be presented).
Also, as shown in fig. 6, shopping guide's terminal information of the detection from other shopping guide's terminals, judges whether that customer purchases
Thing relevant information is chosen to remind (step S610), if it does not exist, then continuing to detect；If there is customer purchase relevant information
It is chosen to remind, then customer purchase relevant information (step S620) corresponding to the prompting is deleted from alternative list.
Further, as shown in fig. 7, in an idle state, shopping guide's terminal display is alternative single (to service worker's displaying
Alternative customer purchase relevant information to be presented) (step S700)；Judge whether (have received) selection of user
Operation (service worker's selection will show the operation of which customer purchase relevant information) (step S710)；If do not deposited
Then continuing to show alternative list.
If there is user's selection operation, then it is chosen to remind (indicating which customer purchases to the output of other shopping guide's terminals
Thing relevant information has been chosen displaying) (step S720), and show the selected customer purchase relevant information (step S730).
During displaying, based on user's operation, judge whether displaying completes (whether service worker also needs to the letter
Breath continues to be demonstrated, or, whether service worker completes for the service of the customer) (step S740), if not complete
Into displaying, then continue to show (step S730).If displaying has been completed, stop displaying and deleted from alternative list to have shown that
Customer purchase relevant information (step S750).Then into idle condition, return to step S700.
Based on the method for the present invention, the invention allows for a kind of customer data processing system based on robot.One
In embodiment, system includes：
Intelligent robot, it is configured to obtain the face image data of customer and parse, and determines the identity information of customer, defeated
Go out identity information；
Shopping information service device, it is configured to receive identity information, extracts related to the customer purchase that identity information is associated
Information, exports customer purchase relevant information；
Shopping guide's terminal, it is configured to receive customer purchase relevant information, and the related letter of displaying customer purchase is indicated according to user
Breath.
Specifically, as shown in figure 8, intelligent robot includes image capture module 810, identification module 811 and body
Part message output module 812.Shopping information service device is obtained comprising identity information acquisition module 820, customer purchase relevant information
Module 821 and customer purchase relevant information output module 822.Shopping guide's terminal is defeated comprising user's operation acquisition module 830, displaying
Go out module 831 and customer purchase relevant information receiver module 832.
Image capture module 810 is configured to obtain the face image data of customer；Identification module 811 is configured to parsing
The face image data of customer, determines the identity information of customer；Identity information output module 812 is configured as output to identity information.
Identity information acquisition module 820 is configured to receive identity information；Customer purchase relevant information acquisition module 821 is configured
For the customer purchase relevant information that extraction is associated with identity information；Customer purchase relevant information output module 822 is configured as output to
Customer purchase relevant information.
Customer purchase relevant information receiver module 832 is configured to receive customer purchase relevant information；User's operation obtains mould
The operation input that block 830 is configured to obtain user is indicated；Displaying output module 831 is configured to indicate displaying customer's purchase according to user
Thing relevant information.
Further, in one embodiment, shopping information service device be additionally configured to send customer purchase relevant information to
The face image data of customer is sent to shopping guide's terminal while shopping guide's terminal.Specifically, identity information output module 812 is matched somebody with somebody
The face image data of output customer while identity information is exported is set to shopping information service device.The related letter of customer purchase
Breath output module 822 is configured to the face image data of output customer while customer purchase relevant information is exported to shopping guide's end
End.Displaying output module 831 is configured to synchronization association displaying face image data and corresponding customer purchase relevant information.
Further, in one embodiment, intelligent robot is additionally configured to when the identity information for determining customer as space-time will
The face image data of customer and new customer prompting of filing are sent to shopping guide's terminal；Shopping guide's terminal is additionally configured to be referred to according to user
Show that displaying face image data and new customer file information, the identity information of customer and the Gu of customer are obtained according to user input
Visitor's shopping relevant information is filed with completing new customer.
As shown in figure 9, intelligent robot includes that image capture module 910, identification module 911, identity information are exported
Module 912 and prompting module 913 of filing.Shopping information service device is related comprising identity information acquisition module 820, customer purchase
Data obtaining module 821, customer purchase relevant information output module 822 and customer purchase relevant information memory module 923.Lead
Purchase terminal comprising user operation acquisition module 930, displaying output module 931, customer purchase relevant information receiver module 932 and
Identity information and customer purchase relevant information acquisition module 933.
Image capture module 910 is configured to obtain the face image data of customer；Identification module 911 is configured to parsing
The face image data of customer, determines the identity information of customer；Identity information output module 912 is configured to work as identification module
Identity information is exported when 911 customer identification informations for identifying are not for empty (can identify identity)；Prompting module of filing 913 is matched somebody with somebody
It is set to the face of the output customer when the customer identification information that identification module 911 is identified is empty (None- identified goes out identity)
View data and new customer file and point out to shopping guide's terminal.
Identity information acquisition module 920 is configured to receive identity information；Customer purchase relevant information acquisition module 921 is configured
It is that the customer purchase relevant information associated with identity information is extracted from customer purchase relevant information memory module 923；Customer purchase
Relevant information output module 922 is configured as output to customer purchase relevant information.
Customer purchase relevant information receiver module 932 is configured to receive customer purchase relevant information；User's operation obtains mould
The operation input that block 930 is configured to obtain user is indicated；Displaying output module 931 is configured to indicate displaying customer's purchase according to user
Thing relevant information.Further, displaying output module 931 is additionally configured to the face-image number for indicating displaying to receive according to user
Filed information according to new customer；Identity information and customer purchase relevant information acquisition module 933 are configured to according to user input
Obtain the identity information of customer and the customer purchase relevant information of customer and by the identity information of customer and the customer of customer
Shopping relevant information is sent to customer purchase relevant information memory module 923；Customer purchase relevant information memory module 923 is also matched somebody with somebody
It is set to identity information and the customer purchase relevant information of customer that association preserves the customer for receiving.
Further, in one embodiment, customer purchase relevant information output module is additionally configured to：
Shopping guide terminal of the detection in idle condition；
Customer purchase relevant information is sent to a shopping guide's terminal in idle condition.
Further, in one embodiment, shopping information service device is additionally configured to be sent to customer purchase relevant information
All shopping guide's terminals；Shopping guide's terminal is additionally configured to according to the operation of user in multiple customer purchase relevant informations for receiving
One is shown, and selected prompting is sent to other shopping guide's terminals by the customer purchase relevant information；Shopping guide's terminal
When being additionally configured to receive the selected prompting of customer purchase relevant information, delete and remind the related letter of corresponding customer purchase
Breath.
As shown in Figure 10, in one embodiment, shopping guide's terminal is included：
Customer purchase relevant information receiver module 1010, it is configured to receive the customer purchase from shopping information service device
Relevant information；
Candidate storage module 1000, it is configured to add customer purchase relevant information receiver module 1010 (be saved into) standby
(alternative customer purchase relevant information to be presented) and the alternative list of displaying when shopping guide's terminal is in idle condition in menu；
User operates acquisition module 1040, and its input operation for being configured to obtain user is indicated；
Displaying output module 1030, it is configured to indicate to determine according to the input operation of user to need displaying in alternative list
One customer purchase relevant information simultaneously shows；
It is chosen to remind output module 1050, it is configured to when the related letter of customer purchase of the selected needs displaying of user
During breath the corresponding selected prompting of the customer purchase relevant information is exported to other shopping guide's terminals；
It is chosen to remind receiver module 1020, it is configured to receive the selected prompting from other shopping guide's terminals, wherein,
Candidate storage module 1000 is additionally configured to be deleted from alternative list when there is the selected prompting from other shopping guide's terminals and is somebody's turn to do
Remind corresponding customer purchase relevant information.
While it is disclosed that implementation method as above, but described content is only to facilitate understanding the present invention and adopting
Implementation method, is not limited to the present invention.Method of the present invention can also have other various embodiments.Without departing substantially from
In the case of essence of the present invention, those of ordinary skill in the art work as can make various corresponding changes or change according to the present invention
Shape, but these corresponding changes or deformation should all belong to scope of the claims of the invention.
Claims (10)
1. a kind of customer data processing method based on robot, it is characterised in that methods described includes：
Intelligent robot obtains the face image data of customer and parses, and determines the identity information of the customer, sends the body
Part information is to shopping information service device；
Shopping information service device extracts the customer purchase relevant information associated with the identity information, sends the customer purchase phase
Pass information is to shopping guide's terminal；
Shopping guide's terminal receives the customer purchase relevant information, and the displaying customer purchase relevant information is indicated according to user.
2. method according to claim 1, it is characterised in that sending the customer purchase relevant information to shopping guide's terminal
While the face image data of the customer is sent to shopping guide's terminal and shown.
3. method according to claim 1, it is characterised in that methods described also includes：
Intelligent robot determines that the identity information of the customer is space-time by the face image data of the customer and new customer
Prompting of filing is sent to shopping guide's terminal；
Shopping guide's terminal indicates to show that the face image data and new customer file information according to user, according to user input
The customer purchase relevant information of the identity information and the customer that obtain the customer is filed with completing new customer.
4. method according to claim 1, it is characterised in that send the customer purchase relevant information to shopping guide's terminal,
Wherein：
Shopping guide terminal of the detection in idle condition；
The customer purchase relevant information is sent to a shopping guide's terminal in idle condition.
5. method according to claim 1, it is characterised in that send the customer purchase relevant information to shopping guide's terminal,
Wherein：
The customer purchase relevant information is sent to all shopping guide's terminals；
Shopping guide's terminal is shown according to the operation of user in multiple customer purchase relevant informations for receiving,
And selected prompting is sent to other shopping guide's terminals by the customer purchase relevant information；
When shopping guide's terminal receives the selected prompting of customer purchase relevant information, the corresponding customer of the prompting is deleted
Shopping relevant information.
6. a kind of customer data processing system based on robot, it is characterised in that the system includes：
Intelligent robot, it is configured to obtain the face image data of customer and parse, and determines the identity information of the customer, defeated
Go out the identity information；
Shopping information service device, it is configured to receive the identity information, the customer purchase that extraction is associated with the identity information
Relevant information, exports the customer purchase relevant information；
Shopping guide's terminal, it is configured to receive the customer purchase relevant information, and the displaying customer purchase phase is indicated according to user
Pass information.
7. system according to claim 6, it is characterised in that：
The shopping information service device is additionally configured to institute while the customer purchase relevant information is sent to shopping guide's terminal
The face image data for stating customer is sent to shopping guide's terminal；
Shopping guide's terminal is additionally configured to receive the face image data of the customer and show.
8. system according to claim 6, it is characterised in that：
The intelligent robot is additionally configured to when the identity information for determining the customer is space-time by the face-image of the customer
Data and new customer prompting of filing are sent to shopping guide's terminal；
Shopping guide's terminal is additionally configured to indicate to show that the face image data and new customer file information according to user, according to
The customer purchase relevant information of identity information and the customer that user input obtains the customer is filed with completing new customer.
9. system according to claim 6, it is characterised in that the shopping information service device is additionally configured to：
Shopping guide terminal of the detection in idle condition；
The customer purchase relevant information is sent to a shopping guide's terminal in idle condition.
10. system according to claim 6, it is characterised in that：
The shopping information service device is additionally configured to for the customer purchase relevant information to be sent to all shopping guide's terminals；
Shopping guide's terminal is additionally configured to according to the operation of user in multiple customer purchase relevant informations for receiving
It is shown, and selected prompting is sent to other shopping guide's terminals by the customer purchase relevant information；
When shopping guide's terminal is additionally configured to receive the selected prompting of customer purchase relevant information, the prompting is deleted right
The customer purchase relevant information answered.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710033162.9A CN106920122A (en) | 2017-01-18 | 2017-01-18 | A kind of customer data processing method and system based on robot |
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| CN201710033162.9A CN106920122A (en) | 2017-01-18 | 2017-01-18 | A kind of customer data processing method and system based on robot |
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| CN108234629A (en) * | 2017-12-29 | 2018-06-29 | 深圳正品创想科技有限公司 | A kind of method and device for handling user's request |
| CN109165992A (en) * | 2018-07-16 | 2019-01-08 | 北京旷视科技有限公司 | A kind of intelligent shopping guide method, apparatus, system and computer storage medium |
| CN111178923A (en) * | 2018-11-09 | 2020-05-19 | 阿里巴巴集团控股有限公司 | Offline shopping guide method and device and electronic equipment |
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