CN108074164B

CN108074164B - Order processing method and device

Info

Publication number: CN108074164B
Application number: CN201710449211.7A
Authority: CN
Inventors: 咸珂; 崔代锐; 徐明泉; 黄绍建; 陈进清; 杨秋源; 饶佳佳
Original assignee: Beijing Xingxuan Technology Co Ltd
Current assignee: Beijing Xingxuan Technology Co Ltd
Priority date: 2017-06-14
Filing date: 2017-06-14
Publication date: 2020-10-09
Anticipated expiration: 2037-06-14
Also published as: CN108074164A; WO2018227932A1

Abstract

The embodiment of the invention provides an order processing method and a device, wherein the method comprises the following steps: and in response to the order suspending operation triggered by the delivery personnel, performing suspensible audit on the order according to the delivery information of the order corresponding to the order suspending operation, namely auditing the suspension necessity of the order so as to avoid the phenomenon of randomly suspending the order. If the order is approved, the order is marked as a suspended order, the distribution time length of the suspended order is timed temporarily, the delay time caused by the reason of a receiver is prevented from being counted into the distribution time length of the order, and the statistical accuracy of the distribution time length of the order is improved.

Description

Order processing method and device

Technical Field

The invention relates to the technical field of internet, in particular to an order processing method and device.

Background

With the development of the internet, Online To Offline (O2O for short) service is a novel service mode, which has greatly changed the life style of people, such as shopping style, and users can obtain their required goods through Online shopping applications. These applications are convenient for users and face the problem of order delivery, so the logistics scheduling system comes up.

Currently, when an order enters a logistics scheduling system, the scheduling system allocates the order to a certain delivery person based on a certain scheduling policy, and the delivery person completes the delivery of the order.

Disclosure of Invention

Based on the current scheduling strategy, after an order is allocated to a certain delivery person, the delivery person generally needs to complete the delivery. However, various factors may occur during the actual delivery process, such that the delivery person cannot complete the delivery of the order in time, for example, the consignee of the order cannot receive the order in time, for example, the delivery person delivers the delivered goods to the consignee but is not connected to the consignee, or the consignee cannot receive the goods at the consignee.

When this occurs, the delivery personnel will often skip the order first to send the subsequent order. However, this would result in a significant increase in the delivery duration of the current order, which would affect the performance assessment of the delivery personnel, and in this case, the increased delivery duration is due to the consignee's reason and should not be accounted for in the actual delivery duration of the order.

In view of this, embodiments of the present invention provide an order processing method and apparatus, so as to improve the statistical accuracy of the order delivery duration.

In a first aspect, an embodiment of the present invention provides an order processing method, including:

in response to an order suspending operation triggered by a delivery person, performing suspensible audit on the order according to delivery information of the order corresponding to the order suspending operation;

if the order passes the audit, marking the order as a suspended order;

and temporarily stopping timing the delivery time length of the suspended order.

Optionally, the performing suspensible audit on the order according to the distribution information of the order corresponding to the order suspension operation includes:

determining that the order passes suspensible review if the following delivery information of the order satisfies the following conditions:

the delivery state of the order is a goods-taking state; and the number of the first and second groups,

the position of the delivery personnel in a preset time period is matched with the receiving address of the order; and the number of the first and second groups,

there is a communication record indicating that the delivery person has communicated with the consignee of the order.

Optionally, after marking the order as a suspended order, the method further includes:

responding to order recovery operation triggered by the delivery personnel, and removing the suspended mark of the order corresponding to the order recovery operation;

and continuously timing to remove the delivery duration of the order marked by the suspension.

Optionally, after removing the suspended flag of the order corresponding to the order resuming operation, the method further includes:

replanning a delivery path of an unfinished order currently corresponding to the delivery personnel;

and sending the distribution path to a distribution client corresponding to the distribution personnel.

Optionally, the method further comprises:

acquiring an order to be distributed;

if the delivery personnel currently corresponds to the suspended order, determining the matching degree of the order to be distributed and the delivery personnel by combining the distance between the receiving address of the suspended order and the picking address of the order to be distributed;

and determining whether to distribute the order to be distributed to the distribution personnel according to the matching degree.

Optionally, the method further comprises:

if the order to be distributed is determined to be distributed to the distribution personnel, planning a distribution path of an unfinished order currently corresponding to the distribution personnel, wherein the unfinished order does not comprise the suspended order;

Optionally, the determining, by combining the distance between the receiving address of the suspended order and the picking address of the order to be allocated, a matching degree between the order to be allocated and the delivery person includes:

determining M1 suspended orders of the N1 suspended orders according to a preset prioritization rule, wherein the priorities of the M1 suspended orders are lower than the priorities of the rest M2 suspended orders, M1 is an integer greater than or equal to 1, and M2 is N1-M1;

and determining the matching degree of the order to be distributed and the delivery personnel according to the distances between the receiving addresses of the M1 suspended orders and the picking address of the order to be distributed.

according to a preset sorting rule, M3 orders to be distributed in the N2 orders to be distributed are determined, the distribution sequence of the M3 orders to be distributed is prior to the distribution sequence of the rest M4 orders to be distributed, M3 is an integer which is larger than or equal to 1, and M4 is N2-M3;

and determining the matching degree of the plurality of orders to be distributed and the delivery personnel according to the distances between the delivery addresses of the suspended orders and the pick addresses of the M3 orders to be distributed.

In a second aspect, an embodiment of the present invention provides an order processing apparatus, including:

the auditing module is used for responding to order suspension operation triggered by a delivery person and performing suspensible auditing on the order according to delivery information of the order corresponding to the order suspension operation;

the adding and marking module is used for marking the order as a suspended order if the audit is passed;

and the timing module is used for temporarily timing the distribution duration of the suspended order.

In a possible design, the structure of the order processing apparatus includes a processor and a memory, the memory is used for storing a program for supporting the order processing apparatus to execute the order processing method in the first aspect, and the processor is configured to execute the program stored in the memory. The order processing apparatus may further comprise a communication interface for the order processing apparatus to communicate with other devices or a communication network.

In a third aspect, an embodiment of the present invention provides a computer storage medium for storing computer software instructions for an order processing apparatus, which includes a program for executing the order processing method in the first aspect.

For a certain order received by a delivery person, if the delivery person cannot complete the order in time due to a consignee in the delivery process, the order processing method and the order processing device provided by the embodiment of the invention can trigger the suspension operation of the order, namely, request for suspending the delivery of the order. The server responds to the order suspending operation, and performs suspensible auditing on the order according to the relevant distribution information of the order corresponding to the order suspending operation, namely auditing the suspending necessity of the order so as to avoid the phenomenon of suspending the order randomly. If the order passes suspensible audit, the server marks the order as a suspended order, the suspended order can be regarded as being in a completed state at present, timing of the delivery time length of the suspended order is suspended, delay time caused by a receiver is prevented from being counted in the delivery time length of the order, and statistical accuracy of the delivery time length of the order is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.

Fig. 1 is a flowchart of a first embodiment of an order processing method according to the present invention;

fig. 2 is a flowchart of a second embodiment of an order processing method according to the present invention;

fig. 3 is a flowchart of a third embodiment of an order processing method according to the present invention;

fig. 4 is a schematic structural diagram of an order processing apparatus according to a first embodiment of the present invention;

fig. 5 is a schematic structural diagram of a second order processing apparatus according to an embodiment of the present invention;

fig. 6 is a schematic structural diagram of a third embodiment of an order processing apparatus according to the present invention;

fig. 7 is a schematic structural diagram of a server according to an embodiment of the present invention.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the examples of the present invention and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, and "a" and "an" generally include at least two, but do not exclude at least one, unless the context clearly dictates otherwise.

It should be understood that the term "and/or" as used herein is merely one type of association that describes an associated object, meaning that three relationships may exist, e.g., a and/or B may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.

It should be understood that although the terms first, second, third, etc. may be used to describe XXX in embodiments of the present invention, these XXX should not be limited to these terms. These terms are used only to distinguish XXX. For example, a first XXX may also be referred to as a second XXX, and similarly, a second XXX may also be referred to as a first XXX, without departing from the scope of embodiments of the present invention.

The words "if", as used herein, may be interpreted as "at … …" or "at … …" or "in response to a determination" or "in response to a detection", depending on the context. Similarly, the phrases "if determined" or "if detected (a stated condition or event)" may be interpreted as "when determined" or "in response to a determination" or "when detected (a stated condition or event)" or "in response to a detection (a stated condition or event)", depending on the context.

It is also noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a good or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such good or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a commodity or system that includes the element.

It is further worth noting that the order between the steps in the embodiments of the present invention may be adjusted, and is not necessarily performed in the order illustrated below.

Fig. 1 is a flowchart of a first embodiment of an order processing method according to an embodiment of the present invention, where the order processing method provided in this embodiment may be executed by an order processing apparatus, and the order processing apparatus may be implemented as software, or implemented as a combination of software and hardware, and the order processing apparatus may be integrated in a device on a logistics scheduling platform side, such as a server. As shown in fig. 1, the method comprises the steps of:

101. and in response to the order suspension operation triggered by the delivery personnel, performing suspensible audit on the order according to the delivery information of the order corresponding to the order suspension operation.

In the embodiment of the present invention, the server provides the delivery personnel with the authority to perform the suspend operation on the order, and specifically, the authority can be embodied by adding a suspend operation item in the delivery client of the delivery personnel. When a delivery person needs to perform a suspend operation on an order in the delivery process of the order, the suspend operation on the order can be triggered by clicking the suspend operation item.

In the embodiment of the present invention, for an order, the suspension means that the order is temporarily stopped from being delivered, which is equivalent to temporarily ignoring the order from the currently unfinished orders of the delivery staff and temporarily regarding the order as a finished order.

The unfinished order refers to an order that has not been delivered, that is, the server has not received an order triggered by the delivery personnel to confirm the delivery instruction. In the normal delivery process, if the delivery personnel delivers the item corresponding to the order to the receiver, after the receiver receives the order, the delivery personnel triggers the receiving confirmation operation on the delivery client interface, so that the delivery client sends the receiving confirmation instruction for the order to the server, and the server determines that the order has been delivered.

In the takeaway delivery field, the outstanding orders may include orders that have been picked but have not yet been picked from a pickup address, orders that have been picked but have not yet been delivered to a pickup address, orders that have been delivered to a pickup address but have not been delivered by a recipient, and so forth.

Although the right of the delivery personnel to suspend the order is provided, in practical application, the suspension operation performed by the delivery personnel on any one of the unfinished orders currently corresponding to the delivery personnel is not a valid suspension operation. Therefore, in this embodiment, in order to avoid that the delivery person triggers the suspend operation on the order at will, which may adversely affect the statistical accuracy of the delivery duration of the order and the delivery process of the current unfinished order by the delivery person, it is necessary to check whether the order targeted by the order suspend operation triggered by the delivery person has suspensibility. Optionally, suspensible auditing may be performed on the order according to the delivery information of the order corresponding to the suspend operation.

Optionally, the order is determined to pass the suspensible audit if the following delivery information for the order satisfies the following conditions:

the delivery state of the order is the taken state; the position of the delivery personnel in the preset time period is matched with the receiving address of the order; and, there is a communication record indicating that the delivery person has communicated with the consignee of the order.

The above conditions are simply: if the delivery personnel has obtained the item corresponding to the order from the pick-up address of the order and has sent the item to the receiving address, the receiver has been contacted, but the receiver cannot receive the order in time, which indicates that the order cannot be completed in time because the receiver cannot receive the order in time, then the order is the order that can be suspended.

In the above condition, since the delivery personnel triggers the corresponding delivery status option on the delivery client based on the change of the delivery status of the order, the server can obtain the current delivery status of the order, where the delivery status of the order may include, for example, an order received status, a pickup status, a receiving confirmation status, and the like.

In the above condition, a positioning module may be arranged in the terminal device where the delivery client is installed, so as to position the positions of the delivery staff, and report the positions of the delivery staff to the server at regular intervals through the delivery client. Therefore, the server matches a plurality of positions of the delivery personnel received within a certain time period, such as 5 minutes, with the receiving addresses corresponding to the orders respectively, and if the matching result indicates that the positions are all near the receiving addresses, the delivery personnel is shown to have arrived at the receiving addresses and stay for a period of time.

In the above condition, for the communication record, in an optional manner, the delivery client may be provided with a communication interface, and when the delivery person needs to communicate with the consignee corresponding to the order, the communication interface is triggered to implement communication connection with the consignee, and meanwhile, the delivery client may generate a communication record and report the communication record to the server. In another optional mode, the delivery personnel can also communicate with the consignee by a normal calling mode, and load the intercepted communication record picture to the delivery client after triggering the suspension operation of the order, so as to report the intercepted communication record picture to the server through the delivery client.

In addition, optionally, suspensible auditing can be performed on the order targeted by the suspension operation according to the credibility of the delivery personnel, and when the credibility of the delivery personnel is higher than a certain threshold, the suspension operation triggered by the delivery personnel is considered to be trustworthy, so that the corresponding order is considered to pass the suspensible auditing. The reputation of the distributor can be determined according to the sum of scores of a plurality of scoring items within a certain time, and the scoring items can include the average user evaluation score, the distribution punctuality rate, the number of complaints and the like of the distributor.

Therefore, in summary, suspensible audit can be performed on the order according to the delivery information of the order corresponding to the suspend operation, or the suspensible audit can be performed on the order according to the credibility of the delivery personnel.

102. If the audit is passed, the order is marked as a suspended order.

103. The time out counts the delivery duration of the suspended order.

In this embodiment, after the order passes the suspensible audit, the server may mark the order as a special mark and mark the order as a suspended order. The mark may be, for example, setting a record item corresponding to the order in an order database to a specific color, or adding a specific field to the record item corresponding to the order, where a value of the field is set to an identifier indicating that the order is in a suspended state. And the server suspends the timing of the delivery duration of the order.

Generally, the starting time and the ending time of the theoretical delivery duration of the order are respectively the order placing time of the order as the starting time and the time of receiving a delivery completion instruction sent by a delivery client as the ending time.

When the order is triggered to be effectively suspended, the timing of the delivery time length of the order is suspended, namely the time length of the order in the suspended state is removed from the theoretical delivery time length of the order represented by the starting and stopping time, so that the delivery time length of the order in the actual sense, namely the actual delivery time length, is obtained, and the problem of delivery time length extension caused by consignees is solved.

In addition, optionally, after determining that the order passes the suspendability audit, the server may further send a notification message to the delivery client to notify the delivery client that the order may be suspended. Accordingly, the delivery client may mark the order as pending based on the notification message, such as by placing the order in a location area of an interface in the delivery client, or by displaying the order in a particular color, etc. Based on this, the delivery personnel may temporarily hold the suspended order and continue delivery of subsequent other outstanding orders.

In this embodiment, for a certain order taken by a delivery person, if the delivery person cannot complete the order in time due to a receiver in the delivery process, the suspension operation on the order may be triggered, that is, the suspension operation is equivalent to a request for suspending the delivery of the order. The server responds to the order suspending operation, and performs suspensible auditing on the order according to the relevant distribution information of the order corresponding to the order suspending operation, namely auditing the suspending necessity of the order so as to avoid the phenomenon of suspending the order randomly. If the order passes suspensible audit, the server marks the order as a suspended order, the suspended order can be regarded as being in a completed state at present, timing of the delivery time length of the suspended order is suspended, delay time caused by a receiver is prevented from being counted in the delivery time length of the order, and statistical accuracy of the delivery time length of the order is improved.

Fig. 2 is a flowchart of a second embodiment of the order processing method according to the embodiment of the present invention, as shown in fig. 2, after step 103 is executed, the method may further include the following steps:

201. and in response to the order recovery operation triggered by the delivery personnel, removing the suspended mark of the order corresponding to the order recovery operation.

202. The timing continues to remove the delivery duration for the order for which the flag has been suspended.

203. And replanning the delivery path of the unfinished order currently corresponding to the delivery personnel.

204. And sending the distribution path to a distribution client corresponding to the distribution personnel.

For a suspended order, when the delivery person contacts the receiver at a certain time and the receiver facilitates the receiving, the delivery person may perform an order recovery operation on the suspended order, so that the server recovers the order to be in an un-suspended state in response to the order recovery operation, that is, removes the suspended flag of the order corresponding to the order recovery operation, so as to continue the delivery processing of the order.

Specifically, with respect to the timing of the delivery period, since the timing of the delivery period has been suspended when the order is suspended, the timing of the delivery period may be continued, i.e., resumed, after the order is resumed from the suspended state.

Assuming that the order placing time of the order is T1, the corresponding time when the order is suspended is T2, the corresponding time when the order is recovered from the suspended state to the non-suspended state, i.e., the normal state is T3, and the time when the server receives the receiving confirmation instruction is T4, then the actual delivery duration is: the time period from T2 to T3 when the order is in a suspended state, i.e., the time period from T2 to T1| + | T4 to T3|, is not counted in the actual delivery time period.

In addition, when the suspended order is restored from the suspended state to the normal state, a delivery scheduling processing procedure for an unfinished order currently corresponding to a delivery person is often involved, and the delivery scheduling processing procedure mainly includes: for the current unfinished order, the corresponding delivery path needs to be re-planned. The delivery path reflects the order of order delivery and also reflects the navigation path according to which delivery should be completed. The distribution path planning is often planned based on the principle of the minimum distribution time cost or the minimum distribution distance cost, the specific process of the distribution path planning does not belong to the key point of the embodiment, and the distribution path planning can be realized by adopting an existing path planning algorithm.

For example, assume that at a certain time, the unfinished orders corresponding to a certain delivery person include an order a, an order B, an order C, and an order D, and assume that the delivery order of these four orders at this time is: order A, order B, order C, and order D. Further, it is assumed that order B is subjected to order pending operation by the delivery person, and that order B passes the suspendability audit and becomes a suspended order. At this time, the delivery personnel will continue the delivery of order C and order D in the order delivery order that has been set. Assuming that the suspended order B is resumed by the delivery personnel after completing the delivery of order C, the unfinished orders corresponding to the delivery personnel at this time include order B and order D. At this time, the planning process of the delivery route corresponding to order B and order D is triggered to determine whether to deliver order B first or deliver order D first based on the minimum delivery time cost or the minimum delivery distance cost.

After the server plans and obtains a delivery path for an unfinished order currently corresponding to a delivery person, the delivery path is sent to a corresponding delivery client, so that the delivery person can complete order delivery based on the delivery path.

In this embodiment, if the delivery person cannot complete the order in time due to the reason of the receiver in the delivery process, the suspension operation on the order may be triggered, so that the server suspends the timing of the delivery duration of the order. Moreover, when the delivery personnel contacts the consignee who has hung the order and the consignee is convenient to receive the order, the delivery personnel can also execute recovery operation on the hung order and recover the hung order to be in an unfinished normal state, so that the server can recover the timing of the delivery time length of the order, and the accurate timing of the actual delivery time length of the order can be realized. In addition, when the suspended order is recovered, the server ensures the overall delivery efficiency of the order by replanning the delivery path of the current unfinished order of the delivery personnel.

Fig. 3 is a flowchart of a third embodiment of the order processing method according to the embodiment of the present invention, and as shown in fig. 3, after step 103 is executed, the method may further include the following steps:

301. and acquiring an order to be distributed.

302. And if the delivery personnel currently corresponds to the suspended order, determining the matching degree of the order to be distributed and the delivery personnel by combining the distance between the receiving address of the suspended order and the picking address of the order to be distributed.

In the actual delivery process, as new orders are generated, the delivery personnel are often continuously assigned to the new orders. Thus, the obtaining of the order to be allocated may refer to the server receiving a new order, that is, waiting for the order to be allocated to the delivery personnel.

Generally, in the process of allocating an order to be allocated to a certain delivery person, it is often necessary to determine to which delivery person the order to be allocated is allocated, in combination with the matching degree of the order to be allocated and each of the plurality of delivery persons.

In an order scheduling scenario, a server selects a delivery person for an order from a plurality of delivery persons corresponding to a delivery area to which the order belongs based on the delivery area to which the order belongs, where the delivery area of the order may be determined according to a preset delivery area corresponding to a pickup address of the order. And the plurality of delivery personnel corresponding to the belonging delivery area can be determined according to the registered delivery area identification provided by the delivery personnel in the server.

In this embodiment, it is assumed that the delivery person mentioned in the foregoing embodiment belongs to the delivery area to which the to-be-dispensed order belongs, and for convenience of description, the delivery person is hereinafter referred to as a delivery person X, so that when determining a corresponding delivery person for the to-be-dispensed order, it is also necessary to determine the matching degree between the to-be-dispensed order and the delivery person X.

In this embodiment, the matching degree between the order to be distributed and the delivery person X is influenced by whether the delivery person X currently corresponds to a suspended order. The main effects are: since it is uncertain when a suspended order is to be restored to a normal state, an order to be allocated, whose pick address is near the pick address corresponding to the suspended order, should be preferentially allocated to the delivery person X, so that after the suspended order is restored, the delivery person can complete the delivery of the newly allocated order with a shorter delivery distance or a shorter delivery time, thereby improving the order delivery efficiency.

Therefore, if the delivery person X currently corresponds to a suspended order, when determining the matching degree of the order to be distributed and the delivery person X: the distance between the shipping address of the suspended order and the pick address of the order to be dispensed needs to be combined to determine how well the order to be dispensed matches the delivery person X.

Assuming that the degree of matching of the order to be allocated to the delivery person X is only affected by the distance between the shipping address of the pending order and the pickup address of the order to be allocated, the higher the degree of matching if the distance between the shipping address of the pending order and the pickup address of the order to be allocated is smaller.

However, generally, the matching degree between the order to be distributed and the distributor X is influenced by the distance between the receiving address of the suspended order and the picking address of the order to be distributed, and may also be influenced by other factors such as the number of incomplete orders currently corresponding to the distributor X, the expected arrival time of the incomplete orders, and the like, i.e. the weighted result of the plurality of factors.

And if the matching degree of the order to be distributed and the delivery person X is higher than the matching degree of the order to be distributed and other delivery persons, determining that the order to be distributed is distributed to the delivery person X.

In this embodiment, it is worth explaining first: when the order to be distributed is distributed, if the distributor X currently has N1 suspended orders, where N1 is an integer greater than 1, that is, the distributor X may have more than one suspended order, then determining the matching degree of the order to be distributed and the distributor X may be implemented by combining the distance between the receiving address of the suspended order and the picking address of the order to be distributed, at this time:

determining M1 suspended orders of the N1 suspended orders according to a preset prioritization rule, wherein the priorities of the M1 suspended orders are lower than the priorities of the rest M2 suspended orders, M1 is an integer greater than or equal to 1, and M2 is N1-M1; the distance between the shipping address of the M1 pending orders and the pick address of the order to be dispensed is combined to determine how well the order to be dispensed matches the delivery person X.

The priority is higher as the expected delivery time is earlier than the expected delivery time, and conversely, the priority is lower as the expected delivery time is later.

Alternatively, the priority may be embodied as an order amount, and the higher the order amount is, the higher the priority is, and conversely, the lower the order amount is, the lower the priority is.

Alternatively, the priority may also be embodied as a consignee service level corresponding to the order, where the higher the consignee service level is, the higher the priority is, and conversely, the lower the consignee service level is, the lower the priority is.

In some delivery scenarios, the lower priority orders tend to be delivered late, so that the lower priority M1 of the N1 suspended orders may be considered to be the orders that will be delivered later by the delivery personnel to perform a resume operation to resume delivery in a normal delivery state, and therefore, the matching degree between the order to be delivered and the delivery personnel X may be determined in combination with the distance between the receiving address of the lower priority M1 suspended orders and the picking address of the order to be delivered.

Alternatively, when M1 is 1, that is, the distance between the receiving address of the suspended order with the lowest priority and the picking address of the order to be allocated is combined, the matching degree of the order to be allocated and the delivery person X is determined. When M1 is a preset integer greater than 1, when the matching degree between the order to be distributed and the distributor X is determined by combining the distances between the receiving addresses of the M1 suspended orders and the picking addresses of the orders to be distributed, optionally, the matching degree may be determined by an average value of the distances between the receiving addresses of the M1 suspended orders and the picking addresses of the orders to be distributed.

What deserves explanation is: in order scheduling scenarios, in order to improve the order delivery efficiency, orders are often distributed to delivery personnel in the form of order groups, and therefore, the number of the orders to be distributed is often multiple, that is, multiple orders belonging to one order group. Assuming that the number of the orders to be distributed is N2, and N2 is an integer greater than 1, at this time, the distance between the receiving address of the suspended order and the picking address of the order to be distributed is combined to determine the matching degree between the order to be distributed and the delivery person X, which can be implemented as follows:

according to a preset sorting rule, M3 orders to be distributed in the N2 orders to be distributed are determined, the distribution sequence of the M3 orders to be distributed is prior to the distribution sequence of the rest M4 orders to be distributed, M3 is an integer which is larger than or equal to 1, and M4 is N2-M3; the distances between the ship-to address of the suspended order and the pick addresses of the M3 orders to be allocated are combined to determine how well the multiple orders to be allocated match the distributor X.

The rule for sorting the delivery order of the N2 orders to be distributed may be, for example, a rule that the overall delivery distance of the N2 orders to be distributed is shortest, or a rule that the overall delivery time of the N2 orders to be distributed is shortest; or, it may be embodied as a principle of sorting the N2 orders to be allocated according to the high-low order of the corresponding consignee service levels, and so on.

When M3 is 1, that is, the distance between the receiving address of the suspended order and the picking address of the first order to be allocated is combined to determine the matching degree of the N2 orders to be allocated with the delivery person X, this means that the matching degree of the first order to be allocated from the N2 orders to be allocated belonging to an order group with the delivery person X is taken as the matching degree of the order group with the delivery person X.

When M3 is a preset integer greater than 1, optionally, the matching degree of the N2 orders to be allocated with the delivery person X may be determined by an average value of the distances between the pick-up addresses of the M3 orders to be allocated and the pick-up addresses of the suspended orders.

303. If the order to be distributed is determined to be distributed to the distribution personnel according to the matching degree, a distribution path of an unfinished order currently corresponding to the distribution personnel is planned, and the unfinished order does not include the suspended order.

304. And sending the distribution path to a distribution client corresponding to the distribution personnel.

After the to-be-distributed order is distributed to the delivery staff X based on the matching degree of the to-be-distributed order and the delivery staff X, in order to guide the delivery staff X to efficiently complete the delivery of the order, the server may plan a delivery path corresponding to the currently corresponding uncompleted order for the delivery staff X.

In the process of planning the delivery path, since the suspended order currently corresponding to the delivery person X is still considered to be in the completed state, the pending order does not include the suspended order currently corresponding to the delivery person X.

For example, assuming that the outstanding orders already available to delivery person X before the order to be distributed is not distributed to delivery person X include order a and order B, and assuming that the pending order corresponding to current delivery person X is order C, assuming that the order to be distributed, order D and order E, is distributed to delivery person X, then at this time, delivery person X has outstanding orders as order a, order B, order D and order E. When the delivery path is planned, the delivery path is planned for order a, order B, order D, and order E.

In this embodiment, when allocating a new order to a delivery person, the influence of a currently existing suspended order of the delivery person on the matching degree of the new order and the delivery person is considered, so that a new order with a pick address located near a receiving order corresponding to the suspended order of the delivery person is preferentially allocated to the delivery person, and the delivery person can timely and efficiently deliver the new order after the suspended order is recovered, thereby ensuring the order distribution efficiency of the delivery person.

It should be noted that the execution of steps 301 to 304 may be performed after step 103 as described in this embodiment, but is not limited to this execution sequence. For example, the execution may be performed in combination with the embodiment shown in fig. 2, and the specific execution timing is adaptively changed according to the time for acquiring the order to be allocated.

The order processing apparatus of one or more embodiments of the present invention will be described in detail below. These order processing means may be implemented in the infrastructure of the server or in the interactive architecture of the client and the server. Those skilled in the art will appreciate that these order processing devices can each be configured using commercially available hardware components through the steps taught by the present scheme.

Fig. 4 is a schematic structural diagram of an order processing apparatus according to a first embodiment of the present invention, and as shown in fig. 4, the apparatus includes: an auditing module 11, an adding marking module 12 and a timing module 13.

The auditing module 11 is configured to perform suspensible auditing on an order according to delivery information of the order corresponding to an order suspension operation in response to the order suspension operation triggered by a delivery person.

And an adding and marking module 12, configured to mark the order as a suspended order if the audit is passed.

And the timing module 13 is configured to suspend timing of the delivery duration of the suspended order.

Optionally, the auditing module 11 is specifically configured to:

The apparatus shown in fig. 4 can perform the method of the embodiment shown in fig. 1, and reference may be made to the related description of the embodiment shown in fig. 1 for a part of this embodiment that is not described in detail. The implementation process and technical effect of the technical solution refer to the description in the embodiment shown in fig. 1, and are not described herein again.

Fig. 5 is a schematic structural diagram of a second embodiment of an order processing apparatus according to an embodiment of the present invention, as shown in fig. 5, based on the embodiment shown in fig. 4, the apparatus further includes: the marking module 21, the first path planning module 22 and the first sending module 23 are removed.

A mark removing module 21, configured to remove a suspended mark of the order corresponding to the order resuming operation in response to the order resuming operation triggered by the delivery staff.

Correspondingly, the timing module 13 is further configured to continue to time the delivery duration of the order from which the pending flag is removed.

The first path planning module 22 is configured to re-plan a delivery path of an uncompleted order currently corresponding to the delivery staff.

And the first sending module 23 is configured to send the distribution path to a distribution client corresponding to the distributor.

The apparatus shown in fig. 5 can perform the method of the embodiment shown in fig. 2, and reference may be made to the related description of the embodiment shown in fig. 2 for a part of this embodiment that is not described in detail. The implementation process and technical effect of the technical solution refer to the description in the embodiment shown in fig. 2, and are not described herein again.

Fig. 6 is a schematic structural diagram of a third embodiment of an order processing apparatus according to an embodiment of the present invention, as shown in fig. 6, based on the embodiment shown in fig. 4, the apparatus further includes: the device comprises an acquisition module 31, a first determination module 32, a second determination module 33, a second path planning module 34 and a second sending module 35.

The obtaining module 31 is configured to obtain an order to be allocated.

A first determining module 32, configured to determine, if the delivery person currently corresponds to the suspended order, a matching degree between the order to be distributed and the delivery person in combination with a distance between a receiving address of the suspended order and a pickup address of the order to be distributed.

And a second determining module 33, configured to determine whether to allocate the order to be allocated to the delivery person according to the matching degree.

A second path planning module 34, configured to plan a distribution path of an unfinished order currently corresponding to the delivery person if the second determining module 33 determines to distribute the order to be distributed to the delivery person, where the unfinished order does not include the suspended order.

And a second sending module 35, configured to send the delivery path to a delivery client corresponding to the delivery person.

Optionally, the number of the suspended orders is N1, N1 is an integer greater than 1, and the second determining module 33 is specifically configured to:

Optionally, the number of the orders to be allocated is N2, N2 is an integer greater than 1, and the second determining module 33 is specifically configured to:

The apparatus shown in fig. 6 can perform the method of the embodiment shown in fig. 3, and reference may be made to the related description of the embodiment shown in fig. 3 for a part of this embodiment that is not described in detail. The implementation process and technical effect of the technical solution refer to the description in the embodiment shown in fig. 3, and are not described herein again.

The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

The internal functions and structures of the order processing apparatus are described above, and in one possible design, the structure of the order processing apparatus may be implemented as a server, as shown in fig. 7, and may include: a processor 41 and a memory 42. Wherein the memory 42 is used for storing a program for supporting the order processing device to execute the order processing method provided in any of the above embodiments, and the processor 41 is configured to execute the program stored in the memory 42.

The program comprises one or more computer instructions for execution invoked by the processor 41.

The processor 41 is configured to: in response to an order suspending operation triggered by a delivery person, performing suspensible audit on the order according to delivery information of the order corresponding to the order suspending operation;

if the order passes the audit, marking the order as a suspended order;

Optionally, the processor 41 is further configured to perform all or part of the steps of the aforementioned methods.

The structure of the order processing apparatus may further include a communication interface 43, which is used for the order processing apparatus to communicate with other devices or a communication network.

In addition, an embodiment of the present invention provides a computer storage medium for storing computer software instructions for an order processing apparatus, which includes a program for executing the order processing method in the above-mentioned method embodiments.

Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by adding a necessary general hardware platform, and of course, can also be implemented by a combination of hardware and software. With this understanding in mind, the above-described aspects and portions of the present technology which contribute substantially or in part to the prior art may be embodied in the form of a computer program product, which may be embodied on one or more computer-usable storage media having computer-usable program code embodied therein, including without limitation disk storage, CD-ROM, optical storage, and the like.

The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.

Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.

Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.

The invention discloses a1 an order processing method, comprising:

if the order passes the audit, marking the order as a suspended order;

A2, according to the method of A1, the checking suspensible of the order according to the delivery information of the order corresponding to the order suspension operation includes:

A3, according to the method of A1, after marking the order as a suspended order, further comprising:

A4, according to the method in A3, after the removing the suspended flag of the order corresponding to the order resuming operation, the method further includes:

A5, the method of A1, the method further comprising:

acquiring an order to be distributed;

A6, the method of A5, the method further comprising:

A7, according to the method in A5, wherein the number of the suspended orders is N1, N1 is an integer greater than 1, and the determining the matching degree of the orders to be distributed and the delivery personnel by combining the distance between the receiving address of the suspended orders and the picking address of the orders to be distributed comprises:

A8, according to the method in A5, where the number of the orders to be distributed is N2, N2 is an integer greater than 1, and the determining the matching degree of the orders to be distributed and the delivery personnel by combining the distance between the receiving address of the suspended orders and the picking address of the orders to be distributed includes:

The invention discloses B9, an order processing apparatus, includes:

B10, the apparatus according to B9, the auditing module being configured to:

B11, the apparatus according to B9, further comprising:

the mark removing module is used for responding to order recovery operation triggered by the delivery personnel and removing the suspended mark of the order corresponding to the order recovery operation;

the timing module is further used for continuously timing the delivery duration of the order with the mark of suspension removed.

B12, the apparatus according to B11, further comprising:

the first path planning module is used for replanning a delivery path of an unfinished order currently corresponding to the delivery personnel;

and the first sending module is used for sending the distribution path to a distribution client corresponding to the distribution personnel.

B13, the apparatus according to B9, further comprising:

the acquisition module is used for acquiring the order to be distributed;

the first determining module is used for determining the matching degree of the order to be distributed and the delivery personnel by combining the distance between the receiving address of the suspended order and the picking address of the order to be distributed if the delivery personnel currently corresponds to the suspended order;

and the second determining module is used for determining whether to distribute the order to be distributed to the distribution personnel according to the matching degree.

B14, the apparatus according to B13, further comprising:

a second path planning module, configured to plan a distribution path of an incomplete order currently corresponding to the distribution staff if the second determination module determines to distribute the order to be distributed to the distribution staff, where the incomplete order does not include the suspended order;

and the second sending module is used for sending the distribution path to the distribution client corresponding to the distribution personnel.

B15, the apparatus of B13, wherein the number of the suspended orders is N1, N1 is an integer greater than 1, and the second determining module is specifically configured to:

B16, according to the apparatus of B13, the number of the orders to be distributed is N2, N2 is an integer greater than 1, and the second determining module is specifically configured to:

The invention also discloses C17, a server, comprising a memory and a processor; wherein the content of the first and second substances,

the memory is to store one or more computer instructions, wherein the one or more computer instructions, when executed by the processor, implement the order processing method of any of a 1-A8.

The invention also discloses D18, a computer readable storage medium storing a computer program which, when executed by a computer, implements the order processing method as described in any one of A1-A8.

Claims

1. An order processing method, comprising:

if the order passes the audit, marking the order as a suspended order;

temporarily timing the distribution duration of the suspended order;

continuously timing to remove the delivery duration of the order marked by the suspension;

wherein, the checking suspensible to the order according to the distribution information of the order corresponding to the order suspension operation includes:

2. The method according to claim 1, wherein after removing the suspended flag of the order corresponding to the order resuming operation, further comprising:

3. The method of claim 1, further comprising:

acquiring an order to be distributed;

4. The method of claim 3, further comprising:

5. The method of claim 3, wherein the number of pending orders is N1, N1 is an integer greater than 1, and wherein determining the matching of the order to be dispensed to the delivery personnel in combination with the distance between the ship-to address of the pending order and the ship-to address of the order to be dispensed comprises:

6. An order processing apparatus, comprising:

the timing module is used for temporarily timing the distribution duration of the suspended order;

further comprising:

the timing module is further used for continuously timing the delivery duration of the order with the mark suspended;

wherein the auditing module is specifically configured to:

7. The apparatus of claim 6, further comprising:

8. The apparatus of claim 6, further comprising:

the acquisition module is used for acquiring the order to be distributed;

9. The apparatus of claim 8, further comprising:

10. The apparatus of claim 8, wherein the number of pending orders is N1, N1 is an integer greater than 1, and the second determining module is specifically configured to:

11. A server, comprising a memory and a processor; wherein the content of the first and second substances,

the memory is for storing computer instructions, wherein the computer instructions, when executed by the processor, implement the order processing method of any of claims 1 to 5.

12. A computer-readable storage medium storing a computer program, wherein the computer program causes a computer to implement the order processing method according to any one of claims 1 to 5 when executed.