CN105095977A - Order allocation method and apparatus - Google Patents
Order allocation method and apparatus Download PDFInfo
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- CN105095977A CN105095977A CN201510570782.7A CN201510570782A CN105095977A CN 105095977 A CN105095977 A CN 105095977A CN 201510570782 A CN201510570782 A CN 201510570782A CN 105095977 A CN105095977 A CN 105095977A
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Abstract
The present invention discloses an order allocation method and apparatus. The method comprises: receiving a first instruction that is sent by a customer service terminal and that is for allocating an unchecked order to the customer service terminal; according to the first instruction, determining an unchecked order to be allocated to the customer service terminal among unchecked orders; and sending a first instruction response message, which carries order information of the unchecked order, to the customer service terminal, so that a staff member who logs in to the customer service terminal determines whether the unchecked order meets a delivery condition according to the order information. By docking a transfer system of a third party platform with an online customer service system of a seller, an unchecked order of the seller is allocated by the transfer system of the third party platform to the online customer service system, and customer service staff login the online customer service system of the seller via a customer service account to check the unchecked order, thereby improving order checking efficiency, further meeting supply and demand balance of customers at the peak of the Internet ordering, and thus resulting in more profits for the third party platform and the seller.
Description
Technical field
The present invention relates to mobile Internet and catering trade informatization, particularly relate to order allocation method and device.
Background technology
Based on advanced technologies such as mobile phone, mobile communication, internet, running fix, mobile payment, cloud computings, food and drink businessman can carry out promotion, management service flow process by internet, make client can order dishes, make a reservation by mobile phone or other-end remote online, production capacity and the resource of businessman are fully used, and obtain higher economic benefit.
Such as, businessman can start the application platform of ordering that service routine of ordering dishes signs in high in the clouds on mobile phone, computer or other Internet access device, and client can start the application platform of ordering that application program of ordering dishes signs in high in the clouds on mobile terminals.Application platform of ordering receives the order submitted to by internet of client, immediately by internet and or SMS notify corresponding businessman.After the staff of shops of businessman is notified, download and receive client's order, judge whether this order can provide and deliver according to order details, if meet dispensing condition, to ordering, application platform confirms order, if do not meet dispensing condition, confirms refusal order to application platform of ordering.For businessman, due to reason such as dispensing scope, food product situation etc., user places an order may not 100% order, can refuse the order that a part cannot be provided and delivered or vegetable has been sold out, and judge that dispensing scope needs very strong professional knowledge, each shops of businessman staff judges whether that the professional skill of order is limited, cannot efficiently order, if when quantity on order is more, the efficiency that shops of businessman staff audits order is difficult to meet the equilibrium of supply and demand, and the Consumer's Experience causing client to order is on the net poor.
To sum up, order and there is shops of businessman staff to audit the efficiency of order lower in existing internet, and the client being difficult to meet peak period of ordering orders the problem of demand.
Summary of the invention
The embodiment of the present invention provides a kind of order allocation method and device, orders that to audit the efficiency of order lower for shops of the businessman staff that exists in order to solve existing internet, and the client being difficult to meet peak period of ordering orders the problem of demand.
The embodiment of the present invention provides a kind of method of distributing order, comprising:
What receive the transmission of customer service terminal is the first instruction that described customer service terminal distribution does not audit order;
According to described first instruction, never audit in order determine distribute to described customer service terminal do not audit order;
The first instruction response message is sent to described customer service terminal, the sequence information of order is not audited described in carrying in described first instruction response message, according to described sequence information judgement, do not audit order to make the staff of login described customer service terminal and whether meet dispensing condition, and do not audit the auditing result of order described in feedback.
The embodiment of the present invention provides a kind of device distributing order, comprising:
Receiving element is the first instruction that described customer service terminal distribution does not audit order for what receive the transmission of customer service terminal;
Allocation units, for according to described first instruction, never audit in order determine distribute to described customer service terminal do not audit order;
Transmitting element, for sending the first instruction response message to described customer service terminal, the sequence information of order is not audited described in carrying in described first instruction response message, according to described sequence information judgement, do not audit order to make the staff of login described customer service terminal and whether meet dispensing condition, and do not audit the auditing result of order described in feedback.
In above-described embodiment, what receive the transmission of customer service terminal is the first instruction that customer service terminal distribution does not audit order; According to the first instruction, never audit in order determine distribute to customer service terminal do not audit order; Send the first instruction response message carrying the sequence information of not auditing order to customer service terminal, judge whether do not audit order meets dispensing condition to make the staff of login customer service terminal according to sequence information.Docked with the online customer service system of trade company by the single system of removing of third-party platform, said method flow process is performed by the single system of removing of third-party platform, order is not audited for this trade company of online customer service system assignment, contact staff logs in this trade company online customer service system by customer service account is audited not auditing order, improve the review efficiency of order, the solid shop of third-party platform or trade company carries out the examination & verification of order without the need to configuration effort personnel, meet client further to order in internet the equilibrium of supply and demand of peak period, and then while improving the internet Consumer's Experience of ordering, for trade company and third-party platform bring more profits.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme in the embodiment of the present invention, below the accompanying drawing used required in describing embodiment is briefly introduced, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
The process flow diagram of a kind of order allocation method that Fig. 1 provides for inventive embodiments;
Fig. 2 provide for the embodiment of the present invention the first according to the method flow diagram removing single gauge and then carry out Order splitting;
The second that Fig. 3 provides for the embodiment of the present invention then carries out the method flow diagram of Order splitting according to removing single gauge;
The structural representation of a kind of Order splitting application example framework that Fig. 4 provides for the embodiment of the present invention;
The structural representation of the another kind of Order splitting application example framework that Fig. 5 provides for the embodiment of the present invention;
The structural representation of a kind of Order splitting device that Fig. 6 provides for the embodiment of the present invention.
Embodiment
In order to make the object, technical solutions and advantages of the present invention clearly, below in conjunction with accompanying drawing, the present invention is described in further detail, and obviously, described embodiment is only a part of embodiment of the present invention, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making other embodiments all obtained under creative work prerequisite, belong to the scope of protection of the invention.
Order that to audit the efficiency of order lower for shops of the businessman staff that exists to solve existing internet, the client being difficult to meet peak period of ordering orders the problem of demand.The present invention proposes a kind of method of distribution order newly, and part third-party platform being responsible for order management is defined as removes single system, is mainly used to distribute order and upgrade order status.Docked with the online customer service system of trade company by the single system of removing of third-party platform, for application platform of ordering, after application platform of ordering receives the order that client submitted to by internet, by application platform of ordering remove single system be this trade company of online customer service system assignment of trade company do not audit order, contact staff logs in this trade company online customer service system by customer service account is audited not auditing order, namely judge whether do not audit order meets dispensing condition according to sequence information, the sequence information of satisfied dispensing condition is pushed to merchant entities shop, meet the sequence information of dispensing condition to application platform feedback of ordering and do not meet the sequence information of dispensing condition simultaneously, the order status of application platform to corresponding order that make to order upgrades.Like this, this trade company independently arranges an online customer service system and docks with the single system of removing of application platform of ordering, by online customer service system, the order that application platform of ordering is distributed is audited, the application platform that makes to order does not need configuration effort personnel to audit the order that user submits to, application platform of ordering only needs to upgrade order status according to auditing result, and to client feeds back order updating message, alleviate the work load of the application platform staff that orders; The solid shop/brick and mortar store of trade company is also audited the order that user submits to without the need to configuration effort personnel, only needs to carry out pantry and dispensing preparation according to the sequence information of auditing, and alleviates the work load of merchant entities shop staff.For the online customer service system of arbitrary trade company, only need carry out professional training to relevant contact staff just can obtain higher order review efficiency.Based on foregoing invention design, the client that the method for distribution order provided by the invention can meet peak period of ordering further orders demand, and then brings more profits for third party businessman and trade company.Below in conjunction with specific embodiment, a kind of order allocation method provided by the invention is described in detail.
The embodiment of the present invention as shown in Figure 1 provides a kind of order allocation method, and the method comprises:
Step 101, what receive the transmission of customer service terminal is the first instruction that customer service terminal distribution does not audit order;
Step 102, according to the first instruction, never audit in order determine distribute to customer service terminal do not audit order;
Step 103, the first instruction response message is sent to customer service terminal, the sequence information of not auditing order is carried in first instruction response message, to make the staff of login customer service terminal judge whether do not audit order meets dispensing condition according to sequence information, and do not audit the auditing result of order described in feedback.
In the present invention, trade company, user side equipment, third-party platform manager is connected with cloud service end respectively by internet or mobile Internet.Cloud service end can connect a lot of third-party platforms, application platform of such as ordering.Beyond the clouds, businessman does not need to throw huge fund and builds maintenance service end the public partial deployment such as the infrastructure needed for cloud service end, network service, communication service, system service, data storage, application service, web service, only needs to rent as required.The operation maintenance of cloud service end primary responsibility platform, businessman's management, Customer management, search engine, financial management, promotion.
The online customer service system of certain trade company that customer service terminal logs in can be arranged in one of them solid shop or in each solid shop, is connected with cloud service end by internet, and each solid shop of this trade company can share this online customer service system.This online customer service system also can be set directly at cloud service end, is connected with the server of trade company each solid shop by internet or mobile Internet.This completes docking of third-party platform and online customer service system, and the docking of online customer service system and merchant entities shop.
Said method flow process carries out docking alternately primarily of the online customer service system of removing certain trade company that single system logs in customer service terminal of third-party platform.Such as, the single system of removing of application platform of ordering is mainly used to the sequence information that monitor user ' end submits to, and sequence information added to and do not audit in order, sequence information comprises order note identification, as O/No., then carries out removing list according to removing single strategy.Such as, the sequence information of not auditing in order can be pushed to trade company or be pushed to online customer service system.
In the present invention, application platform of ordering remove single system sequence information is added to do not audit after in order by remove single gauge then by the Order splitting do not audited in order to the customer service terminal logging in online customer service system.
Signing in by starting the upper service routine of ordering installed of mobile device (mobile phone, computer or other Internet access device) application platform of ordering for the businessman keeper of A trade company of trade company A, completing trade company A in the establishment of ordering in application platform and management work.The businessman keeper of trade company A can in the account in each the entity dining room of the establishment of ordering in application platform and management trade company A; Carry out Account Registration ordering in application platform, the account created, after examination & verification comes into force, just can create and manage the menu in trade company each dining room;
The businessman keeper of trade company A at menu application platform creating trade company each dining room of ordering, can comprise: be the details such as each vegetable accession designation number, classification, kind, price, picture, batching, technique, taste, nutritional labeling, collocation, suitable population; After menu creation completes, can announce ordering in application platform, businessman managerial personnel also can log in Merchants register account and manage the menu created.
The businessman keeper of trade company A can also create and manage trade company's customer service account and password ordering in application platform, and set up the incidence relation of the information of customer service account number and businessman A, so that application platform of ordering is that the customer service terminal distribution logging in these customer service accounts does not audit order according to the customer service account number of these customer service accounts.The contact staff of this trade company's online customer service system by these customer service accounts and password login in the online customer service system of trade company A.
After the above-mentioned building work of trade company A completes, user side just can be ordered by application platform of ordering, such as, terminal user starts application program of ordering dishes on mobile phone, logs in application platform of ordering, search for this trade company, enter this trade company to order dishes service entrance, check trade company's menu information, choose purpose vegetable, input needs quantity, after selection completes, confirm to submit order to.After user side submits order to by internet, sequence information is then pushed to online customer service system according to removing single gauge by the single system of removing of application platform of ordering, and single gauge of removing here then includes but not limited to following two kinds:
The first is removed single gauge and then comprises the following steps, as shown in Figure 2:
Step 201, the sequence information that monitor user ' end is submitted to, adds to sequence information and does not audit in indent queue, according to the merchant information in sequence information, determines the customer service account of the relation that is associated with this trade company; Customer service account to the relation that is associated with this trade company sends the first reminder message existing and do not audit order; First reminder message comprises does not audit in order that at least one does not audit the order note identification of order;
Wherein, merchant information comprises the shop title in merchant entities shop, store address, shop phone etc.Third-party platform remove the incidence relation that single system creates all customer service accounts of each trade company and this trade company.Therefore, the customer service account of the relation that is associated with this trade company determined can be multiple, removes single system and can send to multiple customer service account the first reminder message existing and do not audit order.Order note identification in the first reminder message that multiple customer service account sends out can be identical, can part identical, also can be all different.
Such as, if it is less not audit quantity on order, can send the first reminder message at random to different customer service accounts, each first reminder message can comprise identically does not audit order note identification corresponding to order; If it is more not audit quantity on order, the first reminder message can be sent at random to different customer service accounts, each first reminder message can comprise not auditing in order does not differently audit order note identification corresponding to order, makes the order note identification in any two reminder message received by customer service account different.
Step 202, what receive the transmission of customer service terminal is the first instruction that customer service terminal distribution does not audit order; First instruction comprises the order note identification not auditing order that customer service terminal request is distributed;
Wherein, after the customer service terminal logging in online customer service system by customer service account receives and removes the first reminder message that single system sends, the contact staff managing this customer service terminal checks reminder message, the order note identification not auditing order can be viewed, as O/No., then click " immediately competition for orders " button of online customer service system, online customer service system automatically can generate and ask to remove single system is the first instruction not auditing order that this this order note identification of customer service terminal distribution is corresponding.If the customer service account being in idle condition is more, multiple customer service accounts in the queue of customer service account successively can notification message in response stations, and the single system of removing of application platform of so ordering successively receives the first instruction that the multiple customer service accounts in the queue of customer service account send.
Step 203, according to the order note identification not auditing order that the first instruction comprises, never audit in indent queue determine distribute to customer service terminal do not audit order;
Such as, when untreated order is less, if the order note identification in the first instruction that the multiple customer service terminals receiving same trade company send is identical, then send the time order and function of the first instruction according to multiple customer service terminal, for this order note identification of customer service terminal distribution sending the first instruction at first corresponding do not audit order.
If the first instruction that multiple customer service terminals of the same trade company received send, then send the time order and function of the first instruction according to multiple customer service terminal, be followed successively by each customer service terminal distribution and do not audit order.
When the customer service account of transmission first instruction is many, in order to prevent the duplicate allocation of not auditing order, design competition for orders function, ensures the untreated order of the customer service terminal distribution logging in customer service account can not be assigned to other customer service terminals.When an order occurs, all customer service terminals can be reminded, if the contact staff now managing customer service terminal is in idle condition, competition for orders is carried out by clicking " immediately order ", remove single system and the order details of the untreated order distributing to this contact staff can be pushed to this customer service terminal, this customer service terminal can show the order details of this untreated order; Meanwhile, remove single system and can send to other customer service terminals the prompting that this untreated order has been assigned to other-end.
Step 204, sends the first instruction response message to customer service terminal, carries the sequence information of not auditing order in the first instruction response message;
According to sequence information, the staff logging in customer service terminal judges whether do not audit order meets dispensing condition, and feedback auditing result.If satisfied dispensing conditions such as the dispensing scope in sequence information, food product situations, then confirm order, if do not met, such as user reasons such as the comparatively far away or dispensing person in address comparatively busyly cannot provide and deliver, vegetable has been sold out of providing and delivering make this order not meet dispensing condition, then refuse order.
Step 205, receives the auditing result stating customer service terminal feedback, upgrades the order status information of corresponding order according to auditing result.
The second is removed single gauge and is then comprised the following steps, as shown in Figure 3:
Step 301, the sequence information that monitor user ' end is submitted to, adds to sequence information and does not audit in indent queue;
Step 302, what receive the transmission of customer service terminal is the first instruction that customer service terminal distribution does not audit order; Customer service terminal one free time will send the first instruction to removing single system, carries the customer service account number logged in customer service terminal in the first instruction.
Step 303, according to the customer service account number of the first instruction, searches set up customer service account number and the corresponding relation of merchant information, determines the merchant information corresponding to customer service account number; According to merchant information, never audit in indent queue determine distribute to customer service account do not audit order.
Therefore, if the first instruction that multiple customer service terminals of the same trade company received send, then send the time order and function of the first instruction according to multiple customer service terminal, be followed successively by each customer service terminal distribution and do not audit order.
Step 304, sends the first instruction response message to customer service terminal, carries the sequence information of not auditing order in the first instruction response message; According to sequence information, the staff logging in customer service terminal judges whether do not audit order meets dispensing condition, and to removing single system feedback auditing result.
Step 305, receives the auditing result stating customer service terminal feedback, upgrades the order status information of corresponding order according to auditing result.
In said method process step 205 and step 305, do not audit the auditing result of order for determining order message or refusal order messages, the order status information of corresponding order is upgraded according to auditing result, comprise: if auditing result is for confirming order message, then the order status information of corresponding order is updated to by examination & verification by not auditing; Or, if auditing result is refusal order message, then the order status information of corresponding order is updated to not by examination & verification by not auditing.
Said method flow process also comprises: after the order status information upgrading corresponding order according to auditing result, and the user side corresponding to order sends order status updating message.
Said method flow process also comprises: the invalid order messages of carrying order note identification receiving customer service terminal feedback; Upgrading the order status information of the corresponding order of order note identification, such as, the order status information of corresponding for order note identification order being updated to invalid order by not auditing; And the transmission order nullify notification message of user side to the corresponding order of order note identification, the reason that order lost efficacy can be comprised in order nullify notification message, also can comprise suggestion user and again place an order or go other solid shops to place an order.
Wherein, customer service terminal feeds back invalid order messages in a case where, first user removes list to contact staff's phone, order label is obtained according to dialog context, never audit in order list and search order corresponding to O/No., be inefficacy order by this hand marker, and feed back invalid order messages to removing single system.Its two be the first remove single gauge then in there will be customer service terminal do not audit the more situation of order volume in order list, in this case, Consumer's Experience is affected in order to not allow user wait for the overlong time that order is audited, for the task list of customer service terminal examination & verification order arranges a timer, the time span of such as timer is 15 minutes, the order do not audited in order in poll customer service terminal, find to exist more than 15 minutes also not by the order audited, just this order is automatically labeled as invalid order, and feeds back invalid order messages to removing single system.
After said method process step 203 and step 303, also comprise: the order of not auditing distributing to customer service account is not audited in indent queue and removed, and refresh and do not audit indent queue, within such as every 5 seconds, refresh once.
In said method flow process, online customer service system can be the customer service system be arranged in one of them shop that multiple solid shop shares, a kind of Order splitting application example framework as shown in Figure 4, for a trade company, user side equipment 403 is connected by internet or mobile Internet and application platform 402 of ordering, application platform of ordering is connected with cloud server 401, the online customer service system 405 of this trade company is connected with application platform 402 of ordering by internet, online customer service system 405 is connected with the entity dining room 404 of this trade company, online customer service system 405 is used for as order is audited in entity dining room 404, entity dining room 404 is distributed to by auditing the order passed through, entity dining room 404 can be multiple.
Online customer service system also can as of a high in the clouds independent service module, be used for as then the order by examination & verification is pushed to merchant entities shop by solid shop examination & verification order specially, for a trade company, a kind of Order splitting application example framework as shown in Figure 5, user side equipment 503 is connected by internet or mobile Internet and application platform 502 of ordering, application platform of ordering is connected with cloud server 501, the online customer service system 505 of this trade company is connected with application platform 502 of ordering by cloud server 501, online customer service system 505 is connected with the entity dining room 504 of this trade company by internet or mobile Internet, online customer service system 505 is used for as order is audited in entity dining room 504, entity dining room 504 is distributed to by auditing the order passed through, entity dining room 504 can be multiple.
Third-party platform remove that single system receives that customer service terminal sends do not audit the first instruction of order for customer service terminal distribution; According to the first instruction, never audit in order determine distribute to customer service terminal do not audit order; Send the first instruction response message carrying the sequence information of not auditing order to customer service terminal, judge whether do not audit order meets dispensing condition to make the staff of login customer service terminal according to sequence information.Docked with the online customer service system of trade company by the single system of removing of third-party platform, by third-party platform remove single system be this trade company of online customer service system assignment do not audit order, contact staff logs in this trade company online customer service system by customer service account is audited not auditing order, improve the review efficiency of order, the solid shop of third-party platform or trade company carries out the examination & verification of order without the need to configuration effort personnel, meet client further to order in internet the equilibrium of supply and demand of peak period, and then while improving the internet Consumer's Experience of ordering, for trade company and third-party platform bring more profits.
For said method flow process, the embodiment of the present invention also provides one to remove single device, and the particular content of these devices can be implemented with reference to said method, does not repeat them here.
The embodiment of the present invention as shown in Figure 6 also provides a kind of Order splitting device, comprising:
Receiving element 601 is the first instruction that customer service terminal distribution does not audit order for what receive the transmission of customer service terminal;
Allocation units 602, for according to the first instruction, never audit in order determine distribute to customer service terminal do not audit order;
Transmitting element 603, for sending the first instruction response message to customer service terminal, the sequence information of not auditing order is carried in first instruction response message, to make the staff of login customer service terminal judge whether do not audit order meets dispensing condition according to sequence information, and do not audit the auditing result of order described in feedback.
Further, acquiring unit and determining unit is also comprised;
Acquiring unit is used for: the sequence information that monitor user ' end is submitted to, sequence information is added to and does not audit in order;
Determining unit is used for: according to the merchant information in sequence information, determines the customer service account of the relation that is associated with this trade company;
Transmitting element 603 also for: the customer service account to the relation that is associated with this trade company sends the first reminder message existing and do not audit order.
Further, the customer service account number logged in customer service terminal is carried in the first instruction;
Allocation units 602 specifically for:
According to the customer service account number of foundation and the corresponding relation of merchant information, determine the merchant information corresponding to customer service account number;
According to merchant information, never audit in order determine distribute to customer service account do not audit order.
Further, the first reminder message comprises and does not audit in order that at least one does not audit the order note identification of order; First instruction comprises the order note identification not auditing order that customer service terminal request is distributed;
Allocation units 602 specifically for the order note identification not auditing order that comprises according to the first instruction, determine distribute to customer service terminal do not audit order.
Further, allocation units 602 specifically for:
If the order note identification in the first instruction that the multiple customer service terminals receiving same trade company send is identical, then send the time order and function of the first instruction according to multiple customer service terminal, for this order note identification of customer service terminal distribution sending the first instruction at first corresponding do not audit order.
Further, allocation units 602 specifically for:
If the first instruction that multiple customer service terminals of the same trade company received send, then send the time order and function of the first instruction according to multiple customer service terminal, be followed successively by each customer service terminal distribution and do not audit order.
Further, also updating block is comprised;
Described receiving element 601 is also for the described auditing result of not auditing order that receives described customer service terminal feedback, and described auditing result of not auditing order is for determining order message or refusal order messages;
Described updating block is used for: if described auditing result is for confirming order message, be then updated to by examination & verification by the order status information of corresponding order by not auditing; Or, if described auditing result is refusal order message, then the order status information of corresponding order is updated to not by examination & verification by not auditing;
Described transmitting element 603 also for: send order status updating message to user side corresponding to described order.Further, receiving element 601 is also for the invalid order messages of carrying order note identification that receives customer service terminal feedback;
Updating block is also for the order status information that upgrades the corresponding order of order note identification;
Transmitting element 603 also for: to the transmission order nullify notification message of the user side of the corresponding order of order note identification.
In above-described embodiment, third-party platform remove that single system receives that customer service terminal sends do not audit the first instruction of order for customer service terminal distribution; According to the first instruction, never audit in order determine distribute to customer service terminal do not audit order; Send the first instruction response message carrying the sequence information of not auditing order to customer service terminal, judge whether do not audit order meets dispensing condition to make the staff of login customer service terminal according to sequence information.Docked with the online customer service system of trade company by the single system of removing of third-party platform, by third-party platform remove single system be this trade company of online customer service system assignment do not audit order, contact staff logs in this trade company online customer service system by customer service account is audited not auditing order, improve the review efficiency of order, the solid shop of third-party platform or trade company carries out the examination & verification of order without the need to configuration effort personnel, meet client further to order in internet the equilibrium of supply and demand of peak period, and then while improving the internet Consumer's Experience of ordering, for trade company and third-party platform bring more profits.
The present invention describes with reference to according to the process flow diagram of the method for the embodiment of the present invention, equipment (system) and computer program and/or block scheme.Should understand can by the combination of the flow process in each flow process in computer program instructions realization flow figure and/or block scheme and/or square frame and process flow diagram and/or block scheme and/or square frame.These computer program instructions can being provided to the processor of multi-purpose computer, special purpose computer, Embedded Processor or other programmable data processing device to produce a machine, making the instruction performed by the processor of computing machine or other programmable data processing device produce device for realizing the function of specifying in process flow diagram flow process or multiple flow process and/or block scheme square frame or multiple square frame.
These computer program instructions also can be stored in can in the computer-readable memory that works in a specific way of vectoring computer or other programmable data processing device, the instruction making to be stored in this computer-readable memory produces the manufacture comprising command device, and this command device realizes the function of specifying in process flow diagram flow process or multiple flow process and/or block scheme square frame or multiple square frame.
These computer program instructions also can be loaded in computing machine or other programmable data processing device, make on computing machine or other programmable devices, to perform sequence of operations step to produce computer implemented process, thus the instruction performed on computing machine or other programmable devices is provided for the step realizing the function of specifying in process flow diagram flow process or multiple flow process and/or block scheme square frame or multiple square frame.
Although describe the preferred embodiments of the present invention, those skilled in the art once obtain the basic creative concept of cicada, then can make other change and amendment to these embodiments.So claims are intended to be interpreted as comprising preferred embodiment and falling into all changes and the amendment of the scope of the invention.
Obviously, those skilled in the art can carry out various change and modification to the present invention and not depart from the spirit and scope of the present invention.Like this, if these amendments of the present invention and modification belong within the scope of the claims in the present invention and equivalent technologies thereof, then the present invention is also intended to comprise these change and modification.
Claims (16)
1. an order allocation method, is characterized in that, comprising:
What receive the transmission of customer service terminal is the first instruction that described customer service terminal distribution does not audit order;
According to described first instruction, never audit in order determine distribute to described customer service terminal do not audit order;
The first instruction response message is sent to described customer service terminal, the sequence information of order is not audited described in carrying in described first instruction response message, according to described sequence information judgement, do not audit order to make the staff of login described customer service terminal and whether meet dispensing condition, and do not audit the auditing result of order described in feedback.
2. the method for claim 1, is characterized in that, also comprises:
The sequence information that monitor user ' end is submitted to, does not audit in order described in described sequence information being added to;
According to the merchant information in described sequence information, determine the customer service account of the relation that is associated with this trade company;
Described customer service account to the relation that is associated with this trade company sends the first reminder message existing and do not audit order.
3. the method for claim 1, is characterized in that, carries the customer service account number logged in described customer service terminal in described first instruction;
Described according to described first instruction, never audit in order determine distribute to described customer service terminal do not audit order, comprising:
According to the described customer service account number of foundation and the corresponding relation of merchant information, determine the merchant information corresponding to described customer service account number;
According to described merchant information, from described do not audit order determine distribute to described customer service account do not audit order.
4. method as claimed in claim 2, is characterized in that, does not audit in order that at least one does not audit the order note identification of order described in described first reminder message comprises; Described first instruction comprises the order note identification not auditing order that described customer service terminal request is distributed;
Described according to described first instruction, never audit in order determine distribute to described customer service terminal do not audit order, comprising:
According to the order note identification not auditing order that described first instruction comprises, determine distribute to described customer service terminal do not audit order.
5. method as claimed in claim 4, it is characterized in that, if the order note identification in described first instruction that the multiple customer service terminals receiving same trade company send is identical, then send the time order and function of described first instruction according to described multiple customer service terminal, for this order note identification of customer service terminal distribution sending described first instruction at first corresponding do not audit order.
6. the method as described in claim 3 or 4, is characterized in that,
If the first instruction that multiple customer service terminals of the same trade company received send, then send the time order and function of described first instruction according to described multiple customer service terminal, be followed successively by each customer service terminal distribution and do not audit order.
7. the method as described in any one of Claims 1-4, is characterized in that, also comprise:
Receive the described auditing result of not auditing order of described customer service terminal feedback, described auditing result of not auditing order is for determining order message or refusal order messages;
If described auditing result is for confirming order message, then the order status information of corresponding order is updated to by examination & verification by not auditing, and sends order status updating message to the user side that described order is corresponding; Or,
If described auditing result is refusal order message, then the order status information of corresponding order is updated to not by examination & verification by not auditing, and sends order status updating message to the user side that described order is corresponding.
8. the method according to any one of Claims 1-4, is characterized in that, also comprises:
Receive the invalid order messages of carrying order note identification of described customer service terminal feedback;
Upgrade the order status information of the corresponding order of described order note identification, and the transmission order nullify notification message of user side to the corresponding order of described order note identification.
9. an Order splitting device, is characterized in that, comprising:
Receiving element is the first instruction that described customer service terminal distribution does not audit order for what receive the transmission of customer service terminal;
Allocation units, for according to described first instruction, never audit in order determine distribute to described customer service terminal do not audit order;
Transmitting element, for sending the first instruction response message to described customer service terminal, the sequence information of order is not audited described in carrying in described first instruction response message, according to described sequence information judgement, do not audit order to make the staff of login described customer service terminal and whether meet dispensing condition, and do not audit the auditing result of order described in feedback.
10. device as claimed in claim 9, is characterized in that, also comprise acquiring unit and determining unit;
Described acquiring unit is used for: the sequence information that monitor user ' end is submitted to, does not audit in order described in described sequence information being added to;
Described determining unit is used for: according to the merchant information in described sequence information, determines the customer service account of the relation that is associated with this trade company;
Described transmitting element also for: the described customer service account to the relation that is associated with this trade company sends the first reminder message existing and do not audit order.
11. devices as claimed in claim 9, is characterized in that, carry the customer service account number logged in described customer service terminal in described first instruction;
Described allocation units specifically for:
According to the described customer service account number of foundation and the corresponding relation of merchant information, determine the merchant information corresponding to described customer service account number;
According to described merchant information, from described do not audit order determine distribute to described customer service account do not audit order.
12. devices as claimed in claim 10, is characterized in that, do not audit in order that at least one does not audit the order note identification of order described in described first reminder message comprises; Described first instruction comprises the order note identification not auditing order that described customer service terminal request is distributed;
Described allocation units specifically for the order note identification not auditing order comprised according to described first instruction, determine distribute to described customer service terminal do not audit order.
13. devices as claimed in claim 12, is characterized in that, described allocation units specifically for:
If the order note identification in described first instruction that the multiple customer service terminals receiving same trade company send is identical, then send the time order and function of described first instruction according to described multiple customer service terminal, for this order note identification of customer service terminal distribution sending described first instruction at first corresponding do not audit order.
14. devices as described in claim 11 or 12, is characterized in that, described allocation units specifically for:
If the first instruction that multiple customer service terminals of the same trade company received send, then send the time order and function of described first instruction according to described multiple customer service terminal, be followed successively by each customer service terminal distribution and do not audit order.
15. devices as described in any one of claim 9 to 12, is characterized in that, also comprise updating block;
Described receiving element is also for the described auditing result of not auditing order that receives described customer service terminal feedback, and described auditing result of not auditing order is for determining order message or refusal order messages;
Described updating block is used for: if described auditing result is for confirming order message, be then updated to by examination & verification by the order status information of corresponding order by not auditing; Or, if described auditing result is refusal order message, then the order status information of corresponding order is updated to not by examination & verification by not auditing;
Described transmitting element also for: send order status updating message to user side corresponding to described order.
16. devices according to any one of claim 9 to 12, is characterized in that,
Described receiving element is also for the invalid order messages of carrying order note identification that receives described customer service terminal feedback;
Described updating block is also for the order status information that upgrades the corresponding order of described order note identification;
Described transmitting element also for: to the transmission order nullify notification message of the user side of the corresponding order of described order note identification.
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| CN201510570782.7A CN105095977B (en) | 2015-09-09 | 2015-09-09 | Order allocation method and device |
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| CN201510570782.7A CN105095977B (en) | 2015-09-09 | 2015-09-09 | Order allocation method and device |
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