CN107977823A - Accident treating method and apparatus - Google Patents
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Abstract
The present invention relates to a kind of accident processing method, specifically include：The reporting events request that receiving terminal is sent；Obtain the reporting events and ask corresponding event information；Judge whether to prestore the curing event content to match with the event information obtained in server, if, the assignment process of event is then carried out according to the corresponding event handling flow of the curing event content to prestore, wherein, the correspondence between the curing event content and the event handling flow has been pre-established in server；If it is not, whether then search has default keyword in the event information, if so, then searching the event handling flow that there is incidence relation with the keyword, and the assignment process of event is carried out according to the event handling flow of lookup.The processing of problem can be made efficient much sooner by the above method.
Description
Technical field
The present invention relates to Computer Applied Technology field, more particularly to a kind of accident treating method and apparatus.
Background technology
With the development of the social economy, the social activities that people participate in becomes increasingly complex and variation, so it is living in society
Issuable event is also corresponding more complicated various in dynamic, and people are in face of some unconventional, uncommon events, especially
It is that accident tends not to timely and effectively be disposed.
Traditional, the method that people dispose event is to call to give relevant treatment department, for example, the fire thing run into
Part, then dial 119 and report a fire.The above-mentioned mode called carries out the modes of reporting events, and there are the following problems：First, phone
It is unclear to describe situation, there may be error during communication record；Secondly, it is unconventional, uncommon for some and compare
Complicated event, it is likely that due to not knowing which department that is reported to, the situations such as department telephone is not known cause event cannot and
Shi Youxiao processing.
The content of the invention
Based on this, it is necessary in view of the above-mentioned problems, providing one kind accident processing can be made efficient prominent much sooner
Send out event-handling method and device.
A kind of accident processing method, the described method includes：
The reporting events request that receiving terminal is sent；
Obtain the reporting events and ask corresponding event information；
Judge whether to prestore the curing event content to match with the event information obtained in server, if so,
The assignment process of event is then carried out according to the corresponding event handling flow of the curing event content to prestore, wherein, server
In pre-established it is described curing event content and the event handling flow between correspondence；
If it is not, whether then search has default keyword in the event information, have if so, then searching with the keyword
Relevant event handling flow, and according to the assignment process of the event handling flow of lookup progress event.
In one embodiment, further included before the step of reporting events request that the receiving terminal is sent：
The structure request for the event handling flow that receiving terminal is sent, wherein, carry processing department in the structure request
The keyword of information, processing logical message and configuration；
According to the processing department information and the processing logical message generation event handling flow；
Establish the incidence relation between the keyword and the event handling flow of generation.
In one embodiment, the structure request of the event handling flow sent in the receiving terminal, wherein, the structure
Build in request after the step of carrying processing department information, processing logical message and the keyword of configuration, further include：
The keyword of the processing department information of reception, processing logical message and configuration is pushed to control terminal to show
Show；
Monitor whether to receive the confirmation structure instruction that the control terminal is sent, if so, then performing described in the basis
The step of handling department information and the processing logical message generation event handling flow.
In one embodiment, when the keyword of Non-precondition in the event information, the event information is pushed
To control terminal；
Receive the manual dispatched instructions that the control terminal is sent；
Extract the department's mark carried in the manual dispatched instructions；
The event information is pushed into the department and identifies corresponding processing departmental terminals.
In one embodiment, there is the step of event handling flow of incidence relation with the keyword in the lookup
Afterwards, further include：
The corresponding text message of the event handling flow of lookup is pushed to the terminal to show.
A kind of accident processing unit, described device include：
Request receiving module is reported, the reporting events request sent for receiving terminal；
Event information acquisition module, corresponding event information is asked for obtaining the reporting events；
Process flow determining module, the curing thing that the event information for judging whether to prestore with obtaining matches
Part content, if so, the assignment process of event is then carried out according to the corresponding event handling flow of the curing event content to prestore,
Wherein, the correspondence between the curing event content and the event handling flow has been pre-established in server；
If it is not, whether then search has default keyword in the event information, have if so, then searching with the keyword
Relevant event handling flow, and according to the assignment process of the event handling flow of lookup progress event.
In one embodiment, described device further includes：
Flow builds request module, the structure request of the event handling flow sent for receiving terminal, wherein, the structure
Build request in carry processing department information, processing logical message and configuration keyword,；
Flow builds module, for according to the processing department information and the processing logical message generation event handling stream
Journey；
Keyword association module, for establishing associating between the keyword and the event handling flow of generation
System.
In one embodiment, described device further includes：
Flow builds info push module, for the processing department information of reception, processing and to be matched somebody with somebody at logical message
The keyword put pushes to control terminal and shows；
Confirm structure module, the confirmation for monitoring whether to receive the control terminal transmission builds instruction, if so, then
Module is built into flow.
In one embodiment, described device further includes：
Event information pushing module, for when the keyword of Non-precondition in the event information, the event to be believed
Breath pushes to control terminal；
Manual dispatch module, the manual dispatched instructions sent for receiving the control terminal, extract the assignment manually
The department's mark carried in instruction, and the event information is pushed into the department and identifies corresponding processing departmental terminals.
In one embodiment, described device further includes：
Process flow display module, it is described for the corresponding text message of the event handling flow of lookup to be pushed to
Terminal is shown.
Above-mentioned accident treating method and apparatus, passes through the network service between terminal and server, terminal user
Event information can be reported to server in the form of video, audio, text etc. are multimedia, or terminal user selects server
In the curing event content that prestores carry out reporting for event as the event information reported, the description of reported event has become apparent from
It is whole；In addition, being previously stored with multiple event handling flows in server, and establish event handling flow and event content or pass
Incidence relation between key word, server can determine the relevant event of event information reported with terminal according to above-mentioned incidence relation
Process flow, and directly determine to perform event handling process program, i.e. system is automatic by performing cured event handling flow
Assignment, the monitoring of carry out event, without manual dial and manually supervision, the processing of event is more accurate, efficient in time.
Brief description of the drawings
Fig. 1 is the applied environment figure of accident processing method in one embodiment；
Fig. 2 is the flow chart of accident processing method in one embodiment；
Fig. 3 is the applied environment figure that reporting events step is related in one embodiment；
Fig. 4 is the flow chart that event handling flow structure is related in one embodiment；
Fig. 5 is the terminal page figure that event handling flow is built in one embodiment；
Fig. 6 is the structure diagram of accident processing unit in one embodiment；
Fig. 7 is the structure diagram of accident processing unit in another embodiment；
Fig. 8 is the structure diagram that structure event handling flow is related in one embodiment；
Fig. 9 is the structure diagram of accident processing unit in another embodiment.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, it is right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
As shown in Figure 1, in one embodiment, there is provided a kind of applied environment figure of accident processing method operation,
The application environment includes first terminal 110, server 120 and second terminal 130, wherein first terminal 110 and second terminal 130
It can be communicated by network with server 130.First terminal 110 is reporting events terminal, which can be
At least one of smart mobile phone, tablet computer, laptop, desktop computer, but be not limited thereto.Second terminal
130 be event handling terminal, and event handling terminal can be event handling unit (such as traffic unit, Environmental Protection Agency, public security, municipal administration
Unit etc.) terminal, second terminal can be cluster (including the thing of terminal or server and terminal
Part processing server and the multiple terminals being connected with event processing server).Server 120 can be independent physical services
The server cluster that device or multiple physical servers are formed.Reporting events terminal can carry out adopting for incident scene information
Collection, the information of collection can be the multimedia messages such as picture, video, audio, text, and the event information of collection is reported to clothes
Be engaged in device, in addition, the cured event information that server can be prestored pushes to terminal and show, terminal user may be selected and
The cured event information that current love scene situation is consistent is as the event information reported.Server is received in event
After reporting the reporting events request that terminal is sent, extraction reporting events ask corresponding event information, and are searched according to event information
Corresponding event handling flow is quickly and accurately to carry out the supervision of the assignment process of event and event-handling process.Wherein, exist
When carrying out the lookup of event handling flow, when event content is that (it is that server is deposited in advance to cure event content to curing event content
The event content for pushing to terminal and showing of storage), directly search and cure the corresponding event handling flow of event content, when in event
When holding the event information voluntarily gathered for terminal user, server will carry out event handling flow by way of keyword match
Determine.
In one embodiment, as shown in Figure 2, there is provided a kind of accident processing method, this method is with applied to such as
It is illustrated in server 120 shown in Fig. 1, this method comprises the following steps：
Step S202：The reporting events request that receiving terminal is sent.
Here end is reporting events terminal.Here event can be all kinds of urban issueses, such as estate management problem (such as well
Losing of cover, fire hydrant damage etc.), food security, social security problem, environmental and ecological problem etc., can also be accident, such as
Natural calamity, accident, public health event and social security events of burst etc..The discovery of event can be vast city
It is that citizen run into routine work life or inspectorate patrol during inspection, it can also be media exposure
Light etc..
Application program of the installation for reported event, can go up transmission terminal by the application program and adopt in reporting events terminal
The event information of collection, wherein, terminal collection event information is in the multi-medium data of love scene collection, can include picture number
According to, the event description etc. of video/audio data, text data and terminal user's input.
In one embodiment, as shown in figure 3, gathering video/audio stream by camera device, video camera passes through mobile whole
The network signal connection network sent is held, and by network by the video/audio stream real-time Transmission of collection to server.Another
In a embodiment, terminal obtains frequency/audio stream by camera device, and saves as event information file, and then by the thing of preservation
The asynchronous transmission of part message file is to server.Further, sent by the event information file of collection to before server, it is right
Event information file carries out packing compression, compressed event information is uploaded onto the server, as shown in Figure 3.
In one embodiment, terminal also carries out the acquisition of current location information while collection event information, and will
The event information of acquisition is associated with current location information.
In addition, can be with the curing event content that display server prestores, here in the application program of reporting events terminal
Curing event content be generally the event information of written form.Terminal can show solid in the form of a list in one embodiment
Change event content.In another embodiment, point of event information can be carried out according to the processing department of event type or event
Class shows that terminal user can carry out corresponding to reporting for event by the event content in selective listing.Specifically, terminal user's root
The curing event content of selection is judged according to actual conditions, judge result include two kinds of " qualification " and " unqualified ", into
During row reporting events, terminal is by the curing event content of selection and judges that result reports to server, likewise, the letter reported
Breath further includes the attribute informations such as venue location location information.
Step S204：Obtain reporting events and ask corresponding event information.
Specifically, reporting events terminal to server sends reporting events request, carried terminal in reporting events request
The event information of collection or the event information for curing event content generation by terminal user's selection.
Step S206：Judge whether to prestore the curing event content to match with the event information obtained in server,
If so, then perform step S208；If it is not, then perform step S210.
Specifically, it is more than prestoring admittedly for predetermined threshold value with the event content matching degree in the event information of acquisition when finding
When changing event content, then the event information obtained is matched with the curing event content searched.
In one embodiment, event information and the matching degree for curing event content are text similarity.When the thing of acquisition
When part information and the text similarity of curing event content are 100%, then the event reported is to be preset by triggering/selection
Curing content reported.In the present embodiment, reporting for event, terminal user are carried out by cured event content in advance
Without carrying out copy editor or collection event information again, the curing event content for directly selecting offer is reported, thing
Reporting for part is more quick.
Step S208：The corresponding event handling flow of curing event content according to prestoring carries out the assignment process of event,
Wherein, the correspondence cured between event content and event handling flow has been pre-established in server.
Specifically, due to the curing event content that the event information for finding and reporting matches, server can utilize pre-
That first establishes cures the incidence relation between event content and event handling flow, determines the corresponding event of event information reported
Process flow, and the corresponding script of event handling flow is performed being assigned the event reported, supervising, feeding back archive
Deng.
The corresponding event handling flow of different events differs, and event handling flow may relate to multiple event handling portions
Door, carries out the monitoring of multiple events.
Step S210：Whether default keyword is had in searched events information, if so, then performing step S212：Search with
The keyword has the event handling flow of incidence relation, and point of event is carried out according to the event handling flow of lookup
Group is handled.
Specifically, when carrying out event handling flow structure, corresponding keyword is configured for the event handling flow of structure,
When the event information for not finding with obtaining is matched cures event content, whether the event information that whois lookup obtains wraps
Containing with the corresponding keyword of event handling flow, and then event handling flow is determined by keyword.Such as fire process flow
Corresponding keyword is " fire " " fire alarm " " fire " etc., when including above-mentioned keyword in event information, is then performed at fire
Manage flow.
In the present embodiment, by the network service between terminal and server, terminal user can by event information with video,
The multimedia form such as audio, text is reported in the curing event to prestore in server, or terminal user's selection server
Hold and carry out reporting for event as the event information reported, the description of reported event becomes apparent from completely；It is in addition, pre- in server
Multiple event handling flows are first stored with, and establishes event handling flow and associates pass between event content or keyword
System, server can determine the relevant event handling flow of event information reported with terminal according to above-mentioned incidence relation, and directly
Determine perform event handling process program, i.e., system carried out automatically by performing cured event handling flow event assignment,
Monitoring, without manual dial and manually supervision, the processing of event is more accurate, efficient in time.
In addition, in the present embodiment, whether the event information for first determining whether to upload is to cure event content or with curing thing
The matching degree of part content is more than given threshold, if, then it is assumed that the event information of upload with cure event content be equal, perform with
Cure the corresponding event handling flow of event content.Due to curing the correspondence between event content and event handling flow
Pre-establish, there is accurate correspondence between content and process flow, therefore, determined by curing event content
Event handling flow is more accurate.In addition, when the curing event content that the event information reported does not match, pass through key
Word carries out the lookup of event handling flow, and search efficiency is high.
In one embodiment, as shown in figure 4, before step S202, it is also necessary to carry out the structure of event handling flow
And cure event content and keyword for the event handling flow association of structure.
Specifically, include the following steps：
Step S302：The structure request for the event handling flow that receiving terminal is sent, wherein, carrying processing in structure request
The keyword of department information, processing logical message and configuration.
Step S304：According to processing department information and processing logical message generation event handling flow.
The terminal of structure event handling flow can be processing departmental terminals, that is, it is relevant to handle departmental terminals structure function
Event handling flow, i.e. traffic department structure traffic accident treatment flow, fire department structure fire incident flow etc., structure stream
The terminal of journey can also be City supervision departmental terminals, individual subscriber terminal etc..
Server provides the function module for building event handling flow for terminal, such as all departments' module and for even
The logic module of processing behavior is connect, indicates, terminal forms the processing department of event handling flow using the generation of above-mentioned function module
Information and processing logical message, as shown in Figure 5.
Step S306：Establish the incidence relation between the keyword message of configuration and the event handling flow of generation.
In one embodiment, event-handling method further includes：Establish in the event handling flow and curing event of generation
Incidence relation between appearance.Specifically, control terminal uploads event content and sends associated instructions, the associated instructions to server
Include associated event handling process identification, server establishes the event content and event handling stream uploaded according to associated instructions
Incidence relation between journey mark.
In one embodiment, in step S302：The structure request for the event handling flow that receiving terminal is sent, wherein,
After processing department information, processing logical message and the keyword of configuration are carried in structure request, further include：By the place of reception
Reason department information, processing logical message and the keyword of configuration push to control terminal；Monitor whether to receive control terminal
The confirmation structure instruction of transmission, if so, then performing step S304：According to processing department information and processing logical message generation event
Process flow.
In one embodiment, when the keyword of Non-precondition in event information, flag event information, and by mark
Event information pushes to control terminal；Receive the manual dispatched instructions that control terminal is sent；Extract and carried in manual dispatched instructions
Department mark；The event information of mark is pushed into department and identifies corresponding processing departmental terminals.
When failing to find corresponding event handling flow by keyword, event information " do not divide by server
With " mark, and the event information of mark is pushed into control terminal so that control centre dispatching personnel carries out dividing manually for event
Group, i.e., send the department assigned to server by control terminal and identify so that event information is pushed to department mark by server
Know corresponding processing department.
Manual assignment in the present embodiment, it is ensured that make thing in the case where that by existing information cannot automatically assign
Part successfully pushes, and the event for preventing from reporting lies on the table.
In one embodiment, search with the keyword have incidence relation event handling flow the step of it
Afterwards, further include：The corresponding text message of event handling flow of lookup is pushed to terminal to show.
In the present embodiment, definite event process flow is pushed into terminal and is shown so that terminal user can clearly know
The process flow of the event reported.
In addition, when definite event process flow is multiple, definite multiple event handling flows can be pushed to end
End display, terminal can obtain the selection instruction of the event handling flow to display of user's triggering, determine to treat according to selection instruction
The event handling flow of execution, server will perform the corresponding program of event handling flow of the selection.
In one embodiment, as shown in Figure 6, there is provided a kind of accident processing unit, the device include：
Request receiving module 502 is reported, the reporting events request sent for receiving terminal.
Event information acquisition module 504, corresponding event information is asked for obtaining reporting events.
Process flow determining module 506, the curing thing that the event information for judging whether to prestore with obtaining matches
Part content, if so, the assignment process of event is then carried out according to the corresponding event handling flow of curing event content to prestore, its
In, the correspondence cured between event content and event handling flow has been pre-established in server；If it is not, then searched events
Whether default keyword is had in information, if so, the event handling flow that there is incidence relation with the keyword is then searched, and
The assignment process of event is carried out according to the event handling flow of lookup.
In one embodiment, as shown in fig. 7, accident processing unit further includes：
Flow builds request module 402, the structure request of the event handling flow sent for receiving terminal, wherein, structure
Build in request and carry processing department information, processing logical message and the keyword of configuration.
Flow builds module 404, for according to processing department information and processing logical message generation event handling flow.
Keyword association module 406, for establishing the pass between the keyword and the event handling flow of generation
Connection relation.
In one embodiment, as shown in figure 8, accident processing unit further includes：
Flow builds info push module 602, for by the processing department information of reception, processing logical message and configuration
Keyword push to control terminal and show.
Confirm structure module 604, the confirmation for monitoring whether to receive control terminal transmission builds instruction, if so, then
Module 404 is built into flow.
In one embodiment, as shown in figure 9, accident processing unit further includes：
Event information pushing module 702, for when the keyword of Non-precondition in event information, the event of mark to be believed
Breath pushes to control terminal.
Manual dispatch module 704, the manual dispatched instructions sent for receiving the control terminal, extract described manual point
The department's mark carried in group's instruction, and the event information is pushed into the department and identifies corresponding processing departmental terminals.
In one embodiment, accident processing unit further includes process flow information display module, and also module is used for
The corresponding text message of event handling flow of lookup is pushed to terminal to show.
One of ordinary skill in the art will appreciate that realize all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, program can be stored in a computer read/write memory medium, such as
In the embodiment of the present invention, which can be stored in the storage medium of computer system, and by the computer system at least
One processor performs, to realize the flow for including the embodiment such as above-mentioned each method.Wherein, storage medium can be magnetic disc, light
Disk, read-only memory (Read-Only Memory, ROM) or random access memory (Random Access Memory,
RAM) etc..
Each technical characteristic of above example can be combined arbitrarily, to make description succinct, not to above-described embodiment
In each technical characteristic it is all possible combination be all described, as long as however, lance is not present in the combination of these technical characteristics
Shield, is all considered to be the scope of this specification record.
Above example only expresses the several embodiments of the present invention, its description is more specific and detailed, but can not
Therefore it is construed as limiting the scope of the patent.It should be pointed out that for those of ordinary skill in the art,
On the premise of not departing from present inventive concept, various modifications and improvements can be made, these belong to protection scope of the present invention.
Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of accident processing method, the described method includes：
The reporting events request that receiving terminal is sent；
Obtain the reporting events and ask corresponding event information；
Judge whether to prestore the curing event content to match with the event information obtained in server, if so, then root
The assignment process of event is carried out according to the corresponding event handling flow of the curing event content to prestore, wherein, it is pre- in server
First establish the correspondence between the curing event content and the event handling flow；
If it is not, whether then search has default keyword in the event information, closed if so, then searching to have with the keyword
The event handling flow of connection relation, and according to the assignment process of the event handling flow of lookup progress event.
2. the according to the method described in claim 1, it is characterized in that, step of the reporting events request sent in the receiving terminal
Further included before rapid：
Receiving terminal send event handling flow structure request, wherein, it is described structure request in carry processing department information,
Handle the keyword of logical message and configuration；
According to the processing department information and the processing logical message generation event handling flow；
Establish the incidence relation between the keyword and the event handling flow of generation.
3. the according to the method described in claim 2, it is characterized in that, structure of the event handling flow sent in the receiving terminal
Request is built, wherein, in the structure request the step of carrying processing department information, processing logical message and the keyword of configuration
Afterwards, further include：
The keyword of the processing department information of reception, processing logical message and configuration is pushed to control terminal to show；
Monitor whether to receive the confirmation structure instruction that the control terminal is sent, if so, then performing described according to the processing
The step of department information and the processing logical message generation event handling flow.
4. according to the method described in claim 1, it is characterized in that, when the keyword of Non-precondition in the event information,
The event information is pushed into control terminal；
Receive the manual dispatched instructions that the control terminal is sent；
Extract the department's mark carried in the manual dispatched instructions；
The event information is pushed into the department and identifies corresponding processing departmental terminals.
5. according to the method described in claim 1, it is characterized in that, there is incidence relation with the keyword in the lookup
After the step of event handling flow, further include：
The corresponding text message of the event handling flow of lookup is pushed to the terminal to show.
6. a kind of accident processing unit, it is characterised in that described device includes：
Request receiving module is reported, the reporting events request sent for receiving terminal；
Event information acquisition module, corresponding event information is asked for obtaining the reporting events；
Process flow determining module, for judging whether to prestore in the curing event to match with the event information of acquisition
Hold, if so, the assignment process of event is then carried out according to the corresponding event handling flow of the curing event content to prestore, its
In, the correspondence between the curing event content and the event handling flow has been pre-established in server；
If it is not, whether then search has default keyword in the event information, closed if so, then searching to have with the keyword
The event handling flow of connection relation, and according to the assignment process of the event handling flow of lookup progress event.
7. device according to claim 6, it is characterised in that described device further includes：
Flow builds request module, the structure request of the event handling flow sent for receiving terminal, wherein, the structure please
Ask it is middle carry processing department information, processing logical message and configuration keyword,；
Flow builds module, for according to the processing department information and the processing logical message generation event handling flow；
Keyword association module, for establishing the incidence relation between the keyword and the event handling flow of generation.
8. device according to claim 7, it is characterised in that described device further includes：
Flow builds info push module, for by the processing department information of reception, processing logical message and configuration
Keyword pushes to control terminal and shows；
Confirm structure module, the confirmation for monitoring whether to receive the control terminal transmission builds instruction, if so, then entering
Flow builds module.
9. device according to claim 6, it is characterised in that described device further includes：
Event information pushing module, for when the keyword of Non-precondition in the event information, the event information to be pushed away
Send to control terminal；
Manual dispatch module, the manual dispatched instructions sent for receiving the control terminal, extracts the manual dispatched instructions
Department's mark of middle carrying, and the event information is pushed into the department and identifies corresponding processing departmental terminals.
10. device according to claim 6, it is characterised in that described device further includes：
Process flow display module, for the corresponding text message of the event handling flow of lookup to be pushed to the terminal
Display.
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| CN201610926256.4A CN107977823A (en) | 2016-10-24 | 2016-10-24 | Accident treating method and apparatus |
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| CN201610926256.4A CN107977823A (en) | 2016-10-24 | 2016-10-24 | Accident treating method and apparatus |
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| CN109525740A (en) * | 2018-10-12 | 2019-03-26 | 成都北科维拓科技有限公司 | A kind of event-handling method and system |
| CN109542734A (en) * | 2018-12-15 | 2019-03-29 | 深圳壹账通智能科技有限公司 | Event-handling method, device, computer equipment and storage medium |
| CN109582766A (en) * | 2018-11-15 | 2019-04-05 | 湖北地信科技集团股份有限公司 | Emergency event processing method, device, storage medium and equipment |
| CN109598485A (en) * | 2018-12-05 | 2019-04-09 | 深圳市万物云科技有限公司 | A kind of emergency event report thing method and device |
| CN109684047A (en) * | 2018-08-21 | 2019-04-26 | 平安普惠企业管理有限公司 | Event-handling method, device, equipment and computer storage medium |
| CN109684046A (en) * | 2018-08-21 | 2019-04-26 | 平安普惠企业管理有限公司 | Event self-processing method, device, equipment and computer storage medium |
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