CN109660385A - A kind of fault alarm method and device, electronic equipment by all kinds of means - Google Patents
A kind of fault alarm method and device, electronic equipment by all kinds of means Download PDFInfo
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- CN109660385A CN109660385A CN201811419326.2A CN201811419326A CN109660385A CN 109660385 A CN109660385 A CN 109660385A CN 201811419326 A CN201811419326 A CN 201811419326A CN 109660385 A CN109660385 A CN 109660385A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- G06Q10/20—Administration of product repair or maintenance
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Abstract
The present invention relates to intelligent Decision Technology field, in particular to a kind of fault alarm method and device, electronic equipment by all kinds of means.The described method includes: obtaining the corresponding multiple alarm channels of personal information of the target maintenance personnel of server when server breaks down；Determine that the warning message transmission times of each alarm channel accounts for the first ratio of the warning message transmission total degree of multiple alarm channels；Determine that the warning message of each alarm channel is sent to rate；Rate is sent to as foundation using preset weight coefficient, the first ratio and warning message, obtains the alarm priority index of each alarm channel；According to alarm priority index, at least one target alarm channel is determined from multiple alarm channels, and warning message is sent to target maintenance personnel by least one target alarm channel.Implement the embodiment of the present invention, the prediction model for fault alarm method by all kinds of means can be obtained, can be improved being sent to reliability and being sent to efficiency for warning message, realize intelligent decision.
Description
Technical field
The present invention relates to intelligent Decision Technology field, in particular to a kind of fault alarm method and device, electronics by all kinds of means
Equipment.
Background technique
Currently, most of Large-Scale Interconnected nets company usually possesses the user of vast number, user can make at any time
The service provided with internet, therefore Internet company needs to provide services to the user incessantly.It is filled as maximum hardware
It sets, server has very important effect during providing service, and is not avoided that ground, and server is in the mistake used
It will appear various problem in journey.The problem of in order to notify server maintenance personnel's settlement server in time, in time to clothes
Business device is safeguarded, is generallyd use a certain channel for warning message and is sent to server maintenance personnel, for example, short message, mail or
Application messages push etc..But in practice, it has been found that because mobile phone arrearage or application messages the push originals such as unsuccessfully
Cause, many warning messages cannot be sent to server maintenance personnel in time, cause to occur server maintenance personnel solve the problems, such as it is too late
When the case where.As it can be seen that warning message is sent to reliability in the prior art and to be sent to efficiency excessively low.
Summary of the invention
In order to solve the problems, such as that warning message present in the relevant technologies is sent to reliability and to be sent to efficiency excessively low, this
Invention provides a kind of fault alarm method and device, electronic equipment by all kinds of means.
First aspect of the embodiment of the present invention discloses a kind of fault alarm method by all kinds of means, which comprises
When detecting that server breaks down, the personal information of the target maintenance personnel of the server is obtained；
Obtain the corresponding multiple alarm channels of the personal information；
Determine that the warning message transmission times of each alarm channel accounts for the warning message hair of the multiple alarm channel
Send the first ratio of total degree；
Determine that the warning message of each alarm channel is sent to rate；
Rate is sent to as foundation using preset weight coefficient, first ratio and the warning message, is obtained each described
The alarm priority index of alarm channel；
According to the alarm priority index, at least one target alarm channel is determined from the multiple alarm channel,
Warning message is sent to the target maintenance personnel by least one described target alarm channel.
As an alternative embodiment, in first aspect of the embodiment of the present invention, it is described to detect that server goes out
When existing failure, the personal information of the target maintenance personnel of the server is obtained, comprising:
When detecting that server breaks down, the fault category of the failure is determined；
According to the fault category, multiple candidate maintenance personnel of the server are determined；
Determine the influence grade of the failure；
According to working time section locating for the influence grade of the failure and current time, from the multiple candidate maintenance
A target maintenance personnel is determined in personnel；
Obtain the personal information of the target maintenance personnel.
As an alternative embodiment, in first aspect of the embodiment of the present invention, the shadow of the determination failure
Ring grade, comprising:
Receive the error information that user is directed to the failure；
According to the error information of the failure, the number of users influenced by the failure is determined；
The number of users that counting is influenced by the failure occupies the second ratio of family total quantity；
According to second ratio, the influence grade of the failure is determined.
As an alternative embodiment, in first aspect of the embodiment of the present invention, it is described preferential according to the alarm
Index determines at least one target alarm channel from the multiple alarm channel, passes through at least one described target and alarm
Channel sends warning message to the target maintenance personnel, comprising:
The multiple alarm channel is ranked up from high to low according to the alarm priority index；
According to the sequence of the alarm priority index from high to low, at least one target alarm channel is determined；
Channel is alarmed to the target maintenance personnel by least one described target while sending warning message.
As an alternative embodiment, in first aspect of the embodiment of the present invention, it is described by it is described at least one
Target alarm channel sends warning message to the target maintenance personnel, comprising:
The highest first object alarm channel of the priority index is determined from least one described target alarm channel,
Warning message is sent to the target maintenance personnel by first object alarm channel.
As an alternative embodiment, in first aspect of the embodiment of the present invention, the method also includes:
If being not received by the target maintenance personnel in preset duration to disappear in response to what the warning message was sent
Breath determines the priority index highest from least one target alarm channel removed except the first object alarm channel
The second target alarm channel, by second target alarm channel to the target maintenance personnel send warning message.
As an alternative embodiment, in first aspect of the embodiment of the present invention, it is described to detect that server goes out
When existing failure, before the personal information of target maintenance personnel for obtaining the server, the method also includes:
Detect selection operation instruction of the target maintenance personnel for multiple alarm channels of the server；
The operational order that the target maintenance personnel receive to the multiple alarm channel ordering of optimization preference is detected, is obtained
The initial sequencing table of the multiple alarm channel；
It is described according to the alarm priority index, determine that at least one target is alarmed canal from the multiple alarm channel
Road sends warning message to the target maintenance personnel by least one described target alarm channel, comprising:
According to the alarm priority index, at least one target alarm channel is determined from the multiple alarm channel；
According to the sequence of the initial sequencing table, people is safeguarded to the target by least one described target alarm channel
Member sends warning message.
Second aspect of the embodiment of the present invention discloses one kind, and accident warning device, described device include: by all kinds of means
First acquisition unit, for when detecting that server breaks down, obtaining the target maintenance people of the server
The personal information of member；
Second acquisition unit, for obtaining the corresponding multiple alarm channels of the personal information；
First determination unit, for determining that the warning message transmission times of each alarm channel accounts for the multiple alarm
The warning message of channel sends the first ratio of total degree；
Second determination unit, for determining that the warning message of each alarm channel is sent to rate；
Third acquiring unit, for being sent to rate with preset weight coefficient, first ratio with the warning message and being
Foundation obtains the alarm priority index of each alarm channel；
Transmission unit, for determining at least one from the multiple alarm channel according to the alarm priority index
Target alarm channel sends warning message to the target maintenance personnel by least one described target alarm channel.
The third aspect of the embodiment of the present invention discloses a kind of electronic equipment, and the electronic equipment includes:
Processor；
Memory is stored with computer-readable instruction on the memory, and the computer-readable instruction is by the processing
When device executes, fault alarm method by all kinds of means disclosed in first aspect of the embodiment of the present invention is realized.
Fourth aspect of the embodiment of the present invention discloses a kind of computer readable storage medium, stores computer program, institute
Stating computer program makes computer execute fault alarm method by all kinds of means disclosed in first aspect of the embodiment of the present invention.
The technical solution that the embodiment of the present invention provides can include the following benefits:
Fault alarm method by all kinds of means provided by the present invention, which includes the following steps: to work as, detects that server breaks down
When, obtain the personal information of the target maintenance personnel of server；Obtain the corresponding multiple alarm channels of personal information；It determines each
The warning message that the warning message transmission times of alarm channel accounts for multiple alarm channels sends the first ratio of total degree；It determines each
The warning message of a alarm channel is sent to rate；Rate is sent to as foundation using preset weight coefficient, the first ratio and warning message, is obtained
Obtain the alarm priority index of each alarm channel；According to alarm priority index, at least one is determined from multiple alarm channels
Target alarm channel sends warning message to target maintenance personnel by least one target alarm channel.
It, can be by obtaining multiple alarm channels corresponding to the target maintenance personnel of server, with default under the method
Weight coefficient, each alarm channel warning message transmission times account for the warning messages of multiple alarm channels and send total degree
It is foundation that first ratio and warning message, which are sent to rate, obtains the alarm priority index of each alarm channel, is preferentially referred to according to alarm
Number, determines at least one target alarm channel from multiple alarm channels, is safeguarded by least one target channel to target
Personnel send warning message, can be improved being sent to for warning message and reliability and are sent to efficiency.
It should be understood that the above general description and the following detailed description are merely exemplary, this can not be limited
Invention.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows and meets implementation of the invention
Example, and in specification together principle for explaining the present invention.
Fig. 1 is a kind of structural schematic diagram of accident warning device by all kinds of means disclosed by the embodiments of the present invention；
Fig. 2 is a kind of flow diagram of fault alarm method by all kinds of means disclosed by the embodiments of the present invention；
Fig. 3 is the flow diagram of another fault alarm method by all kinds of means disclosed by the embodiments of the present invention；
Fig. 4 is the flow diagram of another fault alarm method by all kinds of means disclosed by the embodiments of the present invention；
Fig. 5 is the structural schematic diagram of another accident warning device by all kinds of means disclosed by the embodiments of the present invention；
Fig. 6 is the structural schematic diagram of another accident warning device by all kinds of means disclosed by the embodiments of the present invention；
Fig. 7 is the structural schematic diagram of another accident warning device by all kinds of means disclosed by the embodiments of the present invention.
Specific embodiment
Here will the description is performed on the exemplary embodiment in detail, the example is illustrated in the accompanying drawings.Following description is related to
When attached drawing, unless otherwise indicated, the same numbers in different drawings indicate the same or similar elements.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistented with the present invention.On the contrary, they be only with it is such as appended
The example of device and method being described in detail in claims, some aspects of the invention are consistent.
Embodiment one
Implementation environment of the invention can be electronic equipment, such as smart phone, tablet computer, desktop computer.Electronics is set
It include selected by maintenance personnel in the personal information for the personal information for the maintenance personnel that can obtain in advance and save server
Multiple alarm channels, detect server break down when, intelligent selection multiple support channels to maintenance personnel send report
Alert information.Or when detecting that server breaks down, of corresponding maintenance personnel is downloaded from server database
People's information, is not specifically limited herein.
Fig. 1 is a kind of structural schematic diagram of accident warning device by all kinds of means disclosed by the embodiments of the present invention.Device 100 can be with
It is above-mentioned electronic equipment.As shown in Figure 1, device 100 may include following one or more components: processing component 102, memory
104, power supply module 106, multimedia component 108, audio component 110, sensor module 114 and communication component 116.
The integrated operation of the usual control device 100 of processing component 102, such as with display, telephone call, data communication, phase
Machine operation and the associated operation of record operation etc..Processing component 102 may include one or more processors 118 to execute
Instruction, to complete all or part of the steps of following methods.In addition, processing component 102 may include one or more modules,
For convenient for the interaction between processing component 102 and other assemblies.For example, processing component 102 may include multi-media module, use
In to facilitate the interaction between multimedia component 108 and processing component 102.
Memory 104 is configured as storing various types of data to support the operation in device 100.These data are shown
Example includes the instruction of any application or method for operating on the device 100.Memory 104 can be by any kind of
Volatibility or non-volatile memory device or their combination are realized, such as static random access memory (Static
RandomAccess Memory, abbreviation SRAM), electrically erasable programmable read-only memory (Electrically Erasable
Programmable Read-Only Memory, abbreviation EEPROM), Erasable Programmable Read Only Memory EPROM (Erasable
Programmable Read Only Memory, abbreviation EPROM), programmable read only memory (Programmable Red-
Only Memory, abbreviation PROM), read-only memory (Read-Only Memory, abbreviation ROM), magnetic memory, flash
Device, disk or CD.It is also stored with one or more modules in memory 104, is configured to for the one or more module
It is executed by the one or more processors 118, to complete all or part of step in method as follows.
Power supply module 106 provides electric power for the various assemblies of device 100.Power supply module 106 may include power management system
System, one or more power supplys and other with for device 100 generate, manage, and distribute the associated component of electric power.
Multimedia component 108 includes the screen of one output interface of offer between device 100 and user.In some realities
It applies in example, screen may include liquid crystal display (Liquid Crystal Display, abbreviation LCD) and touch panel.If
Screen includes touch panel, and screen may be implemented as touch screen, to receive input signal from the user.Touch panel includes
One or more touch sensors are to sense the gesture on touch, slide, and touch panel.Touch sensor can be sensed not only
The boundary of a touch or slide action, but also detect duration and pressure relevant to touch or slide.Screen may be used also
To include display of organic electroluminescence (Organic Light Emitting Display, abbreviation OLED).
Audio component 110 is configured as output and/or input audio signal.For example, audio component 110 includes a Mike
Wind (Microphone, abbreviation MIC), when device 100 is in operation mode, such as call model, logging mode and speech recognition mould
When formula, microphone is configured as receiving external audio signal.The received audio signal can be further stored in memory
104 or via communication component 116 send.In some embodiments, audio component 110 further includes a loudspeaker, for exporting
Audio signal.
Sensor module 114 includes one or more sensors, and the state for providing various aspects for device 100 is commented
Estimate.For example, sensor module 114 can detecte the state that opens/closes of device 100, the relative positioning of component, sensor group
Part 114 can be with the position change of 100 1 components of detection device 100 or device and the temperature change of device 100.Some
In embodiment, which can also include Magnetic Sensor, pressure sensor or temperature sensor.
Communication component 116 is configured to facilitate the communication of wired or wireless way between device 100 and other equipment.Device
100 can access the wireless network based on communication standard, such as WiFi (Wireless-Fidelity, Wireless Fidelity).In the present invention
In embodiment, communication component 116 receives broadcast singal or broadcast correlation from external broadcasting management system via broadcast channel
Information.In embodiments of the present invention, communication component 116 further includes near-field communication (Near Field Communication, abbreviation
NFC) module, for promote short range communication.For example, radio frequency identification (Radio Frequency can be based in NFC module
Identification, abbreviation RFID) technology, Infrared Data Association (Infrared DataAssociation, abbreviation IrDA)
Technology, ultra wide band (UltraWideband, abbreviation UWB) technology, Bluetooth technology and other technologies are realized.
In the exemplary embodiment, device 100 can be by one or more application specific integrated circuit (Application
Specific Integrated Circuit, abbreviation ASIC), it is digital signal processor, digital signal processing appts, programmable
Logical device, field programmable gate array, controller, microcontroller, microprocessor or other electronic components are realized, for executing
Following methods.
Embodiment two
Referring to Fig. 2, Fig. 2 is a kind of flow diagram of fault alarm method by all kinds of means disclosed by the embodiments of the present invention.
As shown in Figure 2 this fault alarm method may comprise steps of by all kinds of means:
201, when detecting that server breaks down, the personal information of the target maintenance personnel of server is obtained.
In the embodiment of the present invention, it is possible to understand that ground, server will appear various problem during use, because
This needs maintenance personnel to safeguard in time to server, the timely settlement server problem, to guarantee to mention to user
For continuing reliably to service.
As an alternative embodiment, obtaining the target maintenance of server when detecting that server breaks down
Before the personal information of personnel, the location information and task amount of available multiple candidate maintenance personnel；According to each candidate dimension
The location information of shield personnel calculates each candidate the distance between maintenance personnel and server；According to each candidate maintenance personnel
Task amount, the spare time for detecting each candidate maintenance personnel hurries degree；Degree is done as foundation, from multiple candidate maintenances using distance and spare time
A target maintenance personnel is determined in personnel, obtains the personal information of target maintenance personnel.Wherein, candidate maintenance personnel is taking
Business device subscription alarm content can bind application program of mobile phone, and the location information of mobile phone is obtained by the application program of mobile phone,
To obtain the location information of candidate maintenance personnel.
Implement the embodiment, can intelligently determine preferred maintenance personnel, and then improve the solution of server failure
Efficiency.
202, the corresponding multiple alarm channels of personal information are obtained.
In the embodiment of the present invention, target maintenance personnel can there are many channels for receiving warning message, including but not limited to
The channels such as phone, short message, mail, application program.
203, determine that the warning message transmission times of each alarm channel accounts for the warning message transmission of multiple alarm channels always
First ratio of number.
204, determine that the warning message of each alarm channel is sent to rate.
205, rate is sent to as foundation using preset weight coefficient, the first ratio and warning message, obtains each alarm channel
Alarm priority index.
206, according to alarm priority index, at least one target alarm channel is determined from multiple alarm channels, is passed through
At least one target alarm channel sends warning message to target maintenance personnel.
In the embodiment of the present invention, warning message is sent by least one target alarm channel, so that target safeguards people
Member's failure problems of settlement server in time after receiving warning message.Wherein it is possible to be selected from multiple alarm channels
The good target of one or more warning effect alarms channel to send warning message, so that target maintenance personnel can see as early as possible
To warning message, and then the failure problems that settlement server occurs in time, improve the efficiency of discovery and settlement server failure.
As it can be seen that method described in Fig. 2, it can be by obtaining multiple alarms corresponding to the target maintenance personnel of server
Channel accounts for the warning message of multiple alarm channels with the warning message transmission times of preset weight coefficient, each alarm channel
It is foundation that the first ratio and warning message for sending total degree, which are sent to rate, obtains the alarm priority index of each alarm channel, presses
According to alarm priority index, at least one target alarm channel is determined from multiple alarm channels, passes through at least one target canal
Road sends warning message to target maintenance personnel, can be improved being sent to for warning message and reliability and is sent to efficiency.
Embodiment three
Referring to Fig. 3, Fig. 3 is the process signal of another fault alarm method by all kinds of means disclosed by the embodiments of the present invention
Figure.As shown in figure 3, this fault alarm method may comprise steps of by all kinds of means:
301, when detecting that server breaks down, the fault category of failure is determined.
302, according to fault category, multiple candidate maintenance personnel of server are determined.
In the embodiment of the present invention, it may be predetermined that the soluble fault category of each candidate maintenance personnel.Specifically,
It can detecte the selection operation that candidate maintenance personnel is directed to multiple fault categories, obtaining at least one candidate maintenance personnel can solve
Fault category.
Implement the embodiment, it is ensured that when server breaks down, correctly find the maintenance for the problem of being able to solve
Personnel.
303, the influence grade of failure is determined.
In the embodiment of the present invention, as an alternative embodiment, step 303 can specifically include following steps: connecing
Receive the error information that user is directed to failure；According to the error information of failure, the number of users influenced by failure is determined；Statistics is by event
The number of users that barrier influences occupies the second ratio of family total quantity；According to the second ratio, the influence grade of failure is determined.
It as another optional embodiment, can be with operation feelings of the real-time detection internet on each user terminal
Condition；When operation occurs abnormal on detecting some user terminal, error information is uploaded to server, which carries institute
In the address information and fault reaction of user terminal；According to fault reaction, fault category is obtained；All error informations are counted to take
The address information of the user terminal of band and corresponding region；Obtain the corresponding Regional Distribution map of all address informations；According to
The Regional Distribution map determines the influence grade of failure.
Implement the embodiment, can be analyzed, be judged and the ground for the higher region of failure frequency
The relevant other factors in domain, and then improve the efficiency of discovery and settlement server failure.
304, the working time section according to locating for the influence grade of failure and current time, from multiple candidate maintenance personnel
In determine a target maintenance personnel.
As an alternative embodiment, may determine that whether the influence grade of failure reaches predetermined level；If failure
Influence grade reach predetermined level, obtain target maintenance personnel's number of the influence ratings match；From multiple candidate maintenance people
M target maintenance personnel is determined in member, and wherein M meets matched target maintenance personnel number；Obtain M target maintenance personnel
Personal information and each target maintenance personnel the corresponding multiple support channels of personal information, pass through M target maintenance personnel's
Multiple support channels send warning message to M target maintenance personnel.
Implement the embodiment, fault alarm mode can be made more intelligent.
305, the personal information of target maintenance personnel is obtained.
306~309.Wherein, step 306~309 are identical as step 202~205 described in embodiment two, the present invention
Embodiment repeats no more.
310, according to alarm priority index, at least one target alarm channel is determined from multiple alarm channels.
311, the highest first object alarm channel of priority index is determined from least one target alarm channel, is passed through
First object alarm channel sends warning message to target maintenance personnel.
In the embodiment of the present invention, as an alternative embodiment, after step 311 following steps can be executed: such as
Fruit is not received by the message that target maintenance personnel sends in response to warning message in preset duration, from removing first object report
The highest second target alarm channel of priority index is determined at least one target alarm channel except alert channel, passes through second
Target alarm channel sends warning message to target maintenance personnel.It is to be appreciated that passing through the second target alarm channel to target
After maintenance personnel sends warning message, if target maintenance personnel is not received by preset duration again in response to warning message
The message of transmission determines from least one target alarm channel removed except the first, second target alarm channel and preferentially refers to
The highest third target alarm channel of number sends warning message to target maintenance personnel by third target alarm channel.With this
Analogize, the message sent until receiving target maintenance personnel in preset duration in response to warning message, stops sending alarm
Information.Or until sending warning message by all targets alarm channel, stops sending to target maintenance personnel and alarm
Information.
As an alternative embodiment, if passing through corresponding at least one target alarm channel of target maintenance personnel
Without response, the association channel of available first object alarm channel, by being associated with channel to target after transmission warning message
Maintenance personnel sends warning message.Wherein, the association channel for obtaining first object alarm channel may include: preparatory detection and the
The relevant log of account of one target alarm channel, and obtain the account communication frequency highest with first object alarm channel
The corresponding association channel of account.
Implement the embodiment, the association channel for the channel that can alarm by target sends warning message, makes fault alarm
Mode is more intelligent.
As it can be seen that method described in implementing Fig. 3, being sent to reliability and being sent to efficiency for warning message can be improved, moreover it is possible to
When enough guaranteeing that server breaks down, the maintenance personnel for the problem of being able to solve is correctly found.
In addition to this it is possible to be analyzed for the higher region of failure frequency, judged and the region phase
The other factors of pass, and then improve the efficiency of discovery and settlement server failure.Further, it is also possible to make fault alarm mode more
It is intelligent.
Example IV
Referring to Fig. 4, Fig. 4 be it is disclosed by the embodiments of the present invention another by all kinds of means fault alarm method process signal
Figure.As shown in Figure 4 this fault alarm method may comprise steps of by all kinds of means:
401~405.Wherein, step 401~405 are identical as step 201~205 described in embodiment two, the present invention
Embodiment repeats no more.
406, multiple alarm channels are ranked up from high to low according to alarm priority index.
407, the sequence according to alarm priority index from high to low determines at least one target alarm channel.
408, channel is alarmed to target maintenance personnel by least one target while sends warning message.
As an alternative embodiment, step 408, it can be specifically includes the following steps: passing through at least one target
Alarm channel sends warning message simultaneously to target maintenance personnel, which carries read receipt, and wherein read receipt is used
It is had already turned in characterization target maintenance personnel and reads the warning message；Record the sound that each target alarm channel is directed to read receipt
It answers as a result, wherein response results can be and read warning message, is also possible to not read warning message；The canal if some target is alarmed
The response results in road are to have read warning message, record the response time of target alarm channel.
Implement the embodiment, can recorde the response results and response time of target alarm channel, so that effect will be responded
The good target alarm channel of fruit is classified as selected objective target alarm channel, keeps fault alarm mode more intelligent.
In the embodiment of the present invention, as an alternative embodiment, can detecte server before step 401
Selection operation instruction of the target maintenance personnel for multiple alarm channels；Detection target maintenance personnel carries out multiple alarm channels
The operational order of ordering of optimization preference is received, the initial sequencing table of multiple alarm channels is obtained.
Correspondingly, after executing step 405, step 408 can be executed, following steps can also be executed: is excellent according to alarming
First index determines at least one target alarm channel from multiple alarm channels；According to the sequence of initial sequencing table, by extremely
Few target alarm channel sends warning message to target maintenance personnel.
As it can be seen that implementing method described in Fig. 4, reliability and it is sent to efficiency in addition to can be improved being sent to for warning message,
The response results and response time of target alarm channel can also be recorded, good target alarm channel is classified as to respond effect
Selected objective target alarm channel, keeps fault alarm mode more intelligent.
Embodiment five
Referring to Fig. 5, Fig. 5 is the structural representation of another accident warning device by all kinds of means disclosed by the embodiments of the present invention
Figure.As shown in figure 5, this accident warning device may include: first acquisition unit 501, second acquisition unit 502, by all kinds of means
One determination unit 503, the second determination unit 504, third acquiring unit 505 and transmission unit 506, wherein
First acquisition unit 501, for obtaining the target maintenance personnel of server when detecting that server breaks down
Personal information；
Second acquisition unit 502, for obtaining the corresponding multiple alarm channels of personal information；
First determination unit 503, for determining that the warning message transmission times of each alarm channel accounts for multiple alarm channels
Warning message send total degree the first ratio；
Second determination unit 504, for determining that the warning message of each alarm channel is sent to rate；
Third acquiring unit 505, for being sent to rate as foundation using preset weight coefficient, the first ratio and warning message,
Obtain the alarm priority index of each alarm channel；
Transmission unit 506, for determining at least one target report from multiple alarm channels according to alarm priority index
Alert channel sends warning message to target maintenance personnel by least one target alarm channel.
As an alternative embodiment, accident warning device by all kinds of means shown in fig. 5 can also include:
4th acquiring unit, the personal information of the target maintenance personnel for obtaining server in first acquisition unit 501
Before, the location information and task amount of multiple candidate maintenance personnel are obtained.
Computing unit calculates each candidate maintenance personnel and clothes for the location information according to each candidate maintenance personnel
The distance between business device.
Detection unit, for the task amount according to each candidate maintenance personnel, the spare time for detecting each candidate maintenance personnel is busy
Degree.
Correspondingly, the 4th above-mentioned acquiring unit is also used to using distance with spare time busy degree as foundation, from multiple candidate maintenances
A target maintenance personnel is determined in personnel, and triggers the personal information that first acquisition unit 501 obtains target maintenance personnel.
Wherein, candidate maintenance personnel can bind application program of mobile phone in server subscription alarm content, pass through the hand
Machine application program obtains the location information of mobile phone, to obtain the location information of candidate maintenance personnel.Implement the embodiment, it can be with
It intelligently determines preferred maintenance personnel, and then improves the solution efficiency of server failure.
As it can be seen that accident warning device by all kinds of means described in Fig. 5, can pass through the target maintenance personnel institute for obtaining server
Corresponding multiple alarm channels account for multiple alarms with the warning message transmission times of preset weight coefficient, each alarm channel
The warning message of channel sends the first ratio of total degree and warning message is sent to rate as foundation, obtains the report of each alarm channel
Alert priority index determines at least one target alarm channel, by extremely according to alarm priority index from multiple alarm channels
A few target channel sends warning message to target maintenance personnel, can be improved being sent to reliability and being sent to effect for warning message
Rate.
Embodiment six
Referring to Fig. 6, Fig. 6 is the structural representation of another accident warning device by all kinds of means disclosed by the embodiments of the present invention
Figure.Accident warning device by all kinds of means shown in fig. 6 is that accident warning device by all kinds of means as shown in Figure 5 optimizes.
Compared with accident warning device by all kinds of means shown in fig. 5, accident warning device by all kinds of means shown in fig. 6 can also include:
Receiving unit 507, the message sent for receiving target maintenance personnel in response to warning message.
As an alternative embodiment, above-mentioned first obtains list in accident warning device by all kinds of means shown in fig. 6
First 501 may include:
First determines subelement 5011, for determining the fault category of failure when detecting that server breaks down, with
And according to fault category, determine multiple candidate maintenance personnel of server.
Second determines subelement 5012, for determining the influence grade of failure, and according to the influence grade of failure and works as
Working time section locating for the preceding moment determines a target maintenance personnel from multiple candidate maintenance personnel.
First obtains subelement 5013, for obtaining the personal information of target maintenance personnel.
As an alternative embodiment, above-mentioned second determines subelement 5012, may include:
Receiving module 50121, the error information for being directed to failure for receiving user.
First determining module 50122 determines the number of users influenced by failure for the error information according to failure.
Statistical module 50123, the number of users that counting is influenced by failure occupy the second ratio of family total quantity.
Second determining module 50124, for determining the influence grade of failure according to the second ratio.
As an alternative embodiment, above-mentioned transmission unit 506 is used for channel of alarming by least one target
The mode of warning message is sent to target maintenance personnel specifically:
Above-mentioned transmission unit 506, for determining priority index highest the from least one target alarm channel
One target alarm channel sends warning message to target maintenance personnel by first object alarm channel.
Correspondingly, above-mentioned transmission unit 506 is also used to the receiving unit 507 in preset duration and is not received by target
The message that maintenance personnel sends in response to warning message, from least one target alarm removed except first object alarm channel
The highest second target alarm channel of priority index is determined in channel, is sent out by the second target alarm channel to target maintenance personnel
Send warning message.
As an alternative embodiment, accident warning device by all kinds of means shown in fig. 6 can also include: the 5th acquisition
Unit, if by, without response, being used after corresponding at least one target alarm channel transmission warning message of target maintenance personnel
In the association channel for obtaining first object alarm channel.Correspondingly, above-mentioned transmission unit 506 is also used to by being associated with channel
Warning message is sent to target maintenance personnel.
As an alternative embodiment, the 5th acquiring unit is used to obtain the association channel of first object alarm channel
Mode specifically may is that
The 5th above-mentioned acquiring unit, for detecting log relevant to the first object alarm account of channel, and
Obtain association channel corresponding with the first object alarm highest account of account communication frequency of channel.
Implement the embodiment, the association channel for the channel that can alarm by target sends warning message, makes fault alarm
Mode is more intelligent.
As an alternative embodiment, above-mentioned first obtains list in accident warning device by all kinds of means shown in fig. 6
Member 501 can also be built-in with detection sub-unit, for operating condition of the real-time detection internet on each user terminal, and
When operation occurs abnormal on detecting some user terminal, error information is uploaded to server, where which carries
The address information and fault reaction of user terminal.Correspondingly, the first above-mentioned determining subelement 5011, is also used to according to failure
Reaction obtains fault category.
As an alternative embodiment, above-mentioned second determines the statistical module 50123 in subelement 5012, also use
In the address information and corresponding region that count the user terminal that all error informations carry；Correspondingly, above-mentioned second really
Cover half block 50124 is also used to obtain the corresponding Regional Distribution map of all address informations, and according to the Regional Distribution map, really
Determine the influence grade of failure.
Implement the embodiment, can be analyzed, be judged and the ground for the higher region of failure frequency
The relevant other factors in domain, and then improve the efficiency of discovery and settlement server failure.
As an alternative embodiment, above-mentioned first obtains list in accident warning device by all kinds of means shown in fig. 6
Member 501 can also be built-in with judgment sub-unit, after the influence grade for determining that subelement 5012 determines failure second, sentence
Whether the influence grade of disconnected failure reaches predetermined level；If the influence grade of failure reaches predetermined level；Correspondingly, above-mentioned
One determines subelement 5011, is also used to obtain the shadow when judging unit judges that out of order influence grade reaches predetermined level
Ring target maintenance personnel's number of ratings match；Above-mentioned second determines subelement 5012, is also used to from multiple candidate maintenance people
M target maintenance personnel is determined in member, and wherein M meets matched target maintenance personnel number.It is single that above-mentioned first obtains son
Member 5013, be also used to second determine subelement 5012 determined from multiple candidate maintenance personnel M target maintenance personnel it
Afterwards, the personal information of M target maintenance personnel is obtained.
As an alternative embodiment, above-mentioned second acquisition unit 502, can be also used for obtaining son list first
After member 5013 obtains the personal information of M target maintenance personnel, the personal information for obtaining each target maintenance personnel is corresponding
Multiple support channels.Correspondingly, above-mentioned transmission unit 506 is also used to through the multiple support channels of M target maintenance personnel to M mesh
It marks maintenance personnel and sends warning message.
Implement the embodiment, fault alarm mode can be made more intelligent.
As it can be seen that accident warning device by all kinds of means described in Fig. 6, can be improved being sent to reliability and being sent to for warning message
Efficiency, additionally it is possible to which the association channel for the channel that can be alarmed by target sends warning message, keeps fault alarm mode more intelligent
Change.
In addition to this it is possible to be analyzed for the higher region of failure frequency, judged and the region phase
The other factors of pass, and then improve the efficiency of discovery and settlement server failure.Further, it is also possible to make fault alarm mode more
It is intelligent.
Embodiment seven
Referring to Fig. 7, Fig. 7 is the structural representation of another accident warning device by all kinds of means disclosed by the embodiments of the present invention
Figure.Accident warning device by all kinds of means shown in Fig. 7 is that accident warning device by all kinds of means as shown in Figure 6 optimizes.
Compared with accident warning device by all kinds of means shown in fig. 6, accident warning device by all kinds of means shown in Fig. 7 can also include:
One detection unit 508 and second detection unit 509, wherein
First detection unit 508, the personal letter of the target maintenance personnel for obtaining server in first acquisition unit 501
Before breath, the target maintenance personnel of detection service device instructs for the selection operation of multiple alarm channels.
Second detection unit 509 carries out receiving ordering of optimization preference for detecting target maintenance personnel to multiple alarm channels
Operational order obtains the initial sequencing table of multiple alarm channels.
As an alternative embodiment, above-mentioned transmission unit 506, it is also used to according to alarm priority index, from more
At least one target alarm channel is determined in a alarm channel, and according to the sequence of initial sequencing table, passes through at least one
Target alarm channel sends warning message to target maintenance personnel.
As an alternative embodiment, in accident warning device by all kinds of means shown in Fig. 7, above-mentioned transmission unit
506 may include:
Sorting subunit 5061, for being ranked up from high to low to multiple alarm channels according to alarm priority index.
Third determines subelement 5062, for the sequence according to alarm priority index from high to low, determines at least one mesh
Mark alarm channel.
Transmission sub-unit 5063, for alarming channel to target maintenance personnel by least one target while sending alarm
Information.
As an alternative embodiment, in accident warning device by all kinds of means shown in Fig. 7, above-mentioned transmission sub-unit
5063, it can be built-in with sending module, for alarming channel to target maintenance personnel by least one target while sending report
Alert information, the warning message carry read receipt.Wherein, read receipt for characterize target maintenance personnel have already turned on reading should
Warning message；
Above-mentioned transmission sub-unit 5063 can also be built-in with logging modle, for sending module send warning message it
Afterwards, the response results that each target alarm channel is directed to read receipt are recorded, and some target alarm channel is being recorded
Response results be to record the response time of the target alarm channel when having read warning message.Wherein response results can be
Warning message is read, is also possible to not read warning message.
Implement the embodiment, can recorde the response results and response time of target alarm channel, so that effect will be responded
The good target alarm channel of fruit is classified as selected objective target alarm channel, keeps fault alarm mode more intelligent.
As it can be seen that accident warning device by all kinds of means described in Fig. 7, in addition to can be improved warning message be sent to reliability with
It is sent to efficiency, additionally it is possible to the response results and response time of target alarm channel are recorded, so that the good target report of effect will be responded
Alert channel is classified as selected objective target alarm channel, keeps fault alarm mode more intelligent.
The present invention also provides a kind of electronic equipment, which includes:
Processor；
Memory is stored with computer-readable instruction on the memory, when which is executed by processor,
Realize fault alarm method by all kinds of means as previously shown.
The electronic equipment can be Fig. 1 shown device 100.
In one exemplary embodiment, the present invention also provides a kind of computer readable storage mediums, are stored thereon with calculating
Machine program when the computer program is executed by processor, realizes fault alarm method by all kinds of means as previously shown.
It should be understood that the present invention is not limited to the precise structure already described above and shown in the accompanying drawings, and
And various modifications and change can executed without departing from the scope.The scope of the present invention is limited only by the attached claims.
Claims (10)
1. a kind of fault alarm method by all kinds of means, which is characterized in that the described method includes:
When detecting that server breaks down, the personal information of the target maintenance personnel of the server is obtained；
Obtain the corresponding multiple alarm channels of the personal information；
Determine that the warning message transmission times of each alarm channel accounts for the warning message transmission of the multiple alarm channel always
First ratio of number；
Determine that the warning message of each alarm channel is sent to rate；
Rate is sent to as foundation using preset weight coefficient, first ratio and the warning message, obtains each alarm
The alarm priority index of channel；
According to the alarm priority index, at least one target alarm channel is determined from the multiple alarm channel, is passed through
At least one target alarm channel sends warning message to the target maintenance personnel.
2. the method according to claim 1, wherein described when detecting that server breaks down, acquisition institute
State the personal information of the target maintenance personnel of server, comprising:
When detecting that server breaks down, the fault category of the failure is determined；
According to the fault category, multiple candidate maintenance personnel of the server are determined；
Determine the influence grade of the failure；
According to working time section locating for the influence grade of the failure and current time, from the multiple candidate maintenance personnel
In determine a target maintenance personnel；
Obtain the personal information of the target maintenance personnel.
3. according to the method described in claim 2, it is characterized in that, the influence grade of the determination failure, comprising:
Receive the error information that user is directed to the failure；
According to the error information of the failure, the number of users influenced by the failure is determined；
The number of users that counting is influenced by the failure occupies the second ratio of family total quantity；
According to second ratio, the influence grade of the failure is determined.
4. the method according to claim 1, wherein described according to the alarm priority index, from the multiple
At least one target alarm channel is determined in alarm channel, is tieed up by least one described target alarm channel to the target
Shield personnel send warning message, comprising:
The multiple alarm channel is ranked up from high to low according to the alarm priority index；
According to the sequence of the alarm priority index from high to low, at least one target alarm channel is determined；
Channel is alarmed to the target maintenance personnel by least one described target while sending warning message.
5. the method according to claim 1, wherein described alarm channel to institute by least one described target
It states target maintenance personnel and sends warning message, comprising:
The highest first object alarm channel of the priority index is determined from least one described target alarm channel, is passed through
The first object alarm channel sends warning message to the target maintenance personnel.
6. according to the method described in claim 5, it is characterized in that, the method also includes:
If being not received by the message that the target maintenance personnel sends in response to the warning message in preset duration, from
It removes and determines the priority index highest at least one target alarm channel except first object alarm channel
Two targets alarm channel sends warning message to the target maintenance personnel by second target alarm channel.
7. the method according to claim 1, wherein described when detecting that server breaks down, acquisition institute
Before the personal information of target maintenance personnel for stating server, the method also includes:
Detect selection operation instruction of the target maintenance personnel for multiple alarm channels of the server；
The operational order that the target maintenance personnel receive to the multiple alarm channel ordering of optimization preference is detected, described in acquisition
The initial sequencing table of multiple alarm channels；
It is described that at least one target alarm channel is determined from the multiple alarm channel according to the alarm priority index,
Warning message is sent to the target maintenance personnel by least one described target alarm channel, comprising:
According to the alarm priority index, at least one target alarm channel is determined from the multiple alarm channel；
According to the sequence of the initial sequencing table, sent out by least one described target alarm channel to the target maintenance personnel
Send warning message.
8. a kind of accident warning device by all kinds of means, which is characterized in that described device includes:
First acquisition unit, for obtaining the target maintenance personnel's of the server when detecting that server breaks down
Personal information；
Second acquisition unit, for obtaining the corresponding multiple alarm channels of the personal information；
First determination unit, for determining that the warning message transmission times of each alarm channel accounts for the multiple alarm channel
Warning message send total degree the first ratio；
Second determination unit, for determining that the warning message of each alarm channel is sent to rate；
Third acquiring unit, for being sent to rate as foundation using preset weight coefficient, first ratio and the warning message,
Obtain the alarm priority index of each alarm channel；
Transmission unit, for determining at least one target from the multiple alarm channel according to the alarm priority index
Alarm channel sends warning message to the target maintenance personnel by least one described target alarm channel.
9. a kind of electronic equipment, including memory and processor, the memory are stored with computer program, which is characterized in that
The step of processor realizes method according to any one of claims 1 to 7 when executing the computer program.
10. a kind of computer readable storage medium, which is characterized in that it stores computer program, and the computer program makes
Computer perform claim requires 1~7 described in any item fault alarm methods by all kinds of means.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811419326.2A CN109660385A (en) | 2018-11-26 | 2018-11-26 | A kind of fault alarm method and device, electronic equipment by all kinds of means |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811419326.2A CN109660385A (en) | 2018-11-26 | 2018-11-26 | A kind of fault alarm method and device, electronic equipment by all kinds of means |
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| Publication Number | Publication Date |
|---|---|
| CN109660385A true CN109660385A (en) | 2019-04-19 |
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ID=66111689
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| Application Number | Title | Priority Date | Filing Date |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112261092A (en) * | 2020-09-29 | 2021-01-22 | 广州傲视物联网信息技术有限公司 | Intelligent box operation and maintenance monitoring method and system |
-
2018
- 2018-11-26 CN CN201811419326.2A patent/CN109660385A/en not_active Withdrawn
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112261092A (en) * | 2020-09-29 | 2021-01-22 | 广州傲视物联网信息技术有限公司 | Intelligent box operation and maintenance monitoring method and system |
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Application publication date: 20190419 |