CN112261092A - Intelligent box operation and maintenance monitoring method and system - Google Patents
Intelligent box operation and maintenance monitoring method and system Download PDFInfo
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- CN112261092A CN112261092A CN202011051970.6A CN202011051970A CN112261092A CN 112261092 A CN112261092 A CN 112261092A CN 202011051970 A CN202011051970 A CN 202011051970A CN 112261092 A CN112261092 A CN 112261092A
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- 238000012423 maintenance Methods 0.000 title claims abstract description 44
- 238000000034 method Methods 0.000 title claims abstract description 26
- 238000012544 monitoring process Methods 0.000 title claims abstract description 26
- 238000004458 analytical method Methods 0.000 abstract description 3
- 230000007774 longterm Effects 0.000 abstract description 3
- 238000013024 troubleshooting Methods 0.000 abstract description 2
- 241000282326 Felis catus Species 0.000 description 6
- 238000011161 development Methods 0.000 description 5
- 238000005516 engineering process Methods 0.000 description 4
- 238000004891 communication Methods 0.000 description 2
- 206010063385 Intellectualisation Diseases 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000003745 diagnosis Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000007726 management method Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000002093 peripheral effect Effects 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/06—Generation of reports
- H04L43/065—Generation of reports related to network devices
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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Abstract
The invention provides an intelligent box operation and maintenance monitoring method and system, wherein the method comprises the following steps: the method comprises the following steps that an internal service center is communicated with an intelligent box, and the internal service center obtains fault information of the intelligent box; the fault information is information that equipment under a local area network of the intelligent box is in fault; the internal service center issues a fault instruction to the intermediate device; wherein, the fault instruction is a data packet containing the fault information; the intermediate device acquires the fault instruction and forwards fault information in the fault instruction to a cloud server; the cloud server acquires the fault information and generates a fault list; wherein the fault sheet contains all contents of the fault information; and the cloud server forwards the fault list to a primary terminal. The invention can improve the efficiency of maintenance personnel for maintaining and managing the equipment and reduce the cost of fault analysis and troubleshooting. The failure rate of the equipment is reduced, and the long-term normal and stable operation of the equipment is ensured.
Description
Technical Field
The invention relates to the technical field of computers, in particular to an intelligent box operation and maintenance monitoring method and system.
Background
With the continuous development of modern urbanization, the technology of the internet of things plays an important role in the process, the technology is applied to the fields of smart cities, snow projects and the like, and the intellectualization and the automation gradually become mainstream technologies. In the prior art, an intelligent box usually works under a safe and independent internal local area network, a real-time state of the intelligent box needs to be monitored for a long time in a monitoring room to stare at an operation and maintenance monitoring platform, and when no worker exists in the monitoring room of the internal local area network, the equipment can not be found to be in fault in time, so that a method capable of timely notifying the operation and maintenance fault of the intelligent box is needed.
Disclosure of Invention
The invention provides an intelligent box operation and maintenance monitoring method and system, which can improve the efficiency of maintenance personnel on equipment maintenance and management and reduce the cost of fault analysis and troubleshooting. The failure rate of the equipment is reduced, and the long-term normal and stable operation of the equipment is ensured.
In order to achieve the above object, an embodiment of the present invention provides an intelligent box operation and maintenance monitoring method, including:
the method comprises the following steps that an internal service center is communicated with an intelligent box, and the internal service center obtains fault information of the intelligent box; the fault information is information that equipment under a local area network of the intelligent box is in fault;
the internal service center issues a fault instruction to the intermediate device; wherein, the fault instruction is a data packet containing the fault information;
the intermediate device acquires the fault instruction and forwards fault information in the fault instruction to a cloud server;
the cloud server acquires the fault information and generates a fault list; wherein the fault sheet contains all contents of the fault information;
and the cloud server forwards the fault list to a primary terminal.
Preferably, the fault list comprises the time when the fault is detected, fault point position information and a fault preliminary reason.
As a preferred scheme, the fault list includes fault point position information, and when the primary terminal acquires the fault list, navigation can be performed based on the fault point position information and the current terminal position information.
Preferably, the intermediate device is a short message cat.
As a preferred scheme, when receiving the fault list, the primary terminal starts a forced reminder and needs to transmit a read instruction back to the cloud server.
As a preferred scheme, the cloud server forwards the fault list to the secondary terminal if the read instruction is not obtained within a specified time after the fault list is forwarded.
The embodiment of the invention also provides an intelligent box operation and maintenance monitoring system, which comprises: the system comprises an intelligent box, an internal service center, an intermediate device, a cloud server and more than one terminal;
the intelligent box is used for communicating with the internal service center;
the internal service center is used for acquiring fault information of the intelligent box; the fault information is information that equipment under a local area network of the intelligent box is in fault;
the internal service center is also used for issuing a fault instruction to the intermediate device; wherein, the fault instruction is a data packet containing the fault information;
the intermediate device is used for acquiring the fault instruction and forwarding fault information in the fault instruction to the cloud server;
the cloud server is used for acquiring the fault information and generating a fault list; wherein the fault sheet contains all contents of the fault information;
the cloud server is further used for forwarding the fault list to the first-level terminal.
As a preferred scheme, the fault list includes fault point position information, and when the primary terminal acquires the fault list, navigation can be performed based on the fault point position information and the current terminal position information.
Preferably, the intermediate device is a short message cat.
As a preferred scheme, when receiving the fault list, the primary terminal starts a forced reminder and needs to transmit a read instruction back to the cloud server.
Preferably, the cloud server is further configured to forward the fault list to the secondary terminal when the read instruction is not obtained within a specified time after the fault list is forwarded.
Compared with the prior art, the embodiment of the invention has the beneficial effects that: the embodiment of the invention provides an intelligent box operation and maintenance monitoring method, which comprises the following steps: the method comprises the following steps that an internal service center is communicated with an intelligent box, and the internal service center obtains fault information of the intelligent box; the fault information is information that equipment under a local area network of the intelligent box is in fault; the internal service center issues a fault instruction to the intermediate device; wherein, the fault instruction is a data packet containing the fault information; the intermediate device acquires the fault instruction and forwards fault information in the fault instruction to a cloud server; the cloud server acquires the fault information and generates a fault list; wherein the fault sheet contains all contents of the fault information; and the cloud server forwards the fault list to a primary terminal. The network equipment fault notification method can timely and efficiently notify maintenance personnel of the fault in the network equipment, and help the maintenance personnel to quickly analyze and solve the fault problem. The failure rate of the equipment is reduced, and the long-term normal and stable operation of the equipment is ensured.
Drawings
In order to more clearly illustrate the technical solution of the present invention, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic flow chart of an intelligent box operation and maintenance monitoring method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of an intelligent box operation and maintenance monitoring method according to another embodiment of the present invention;
fig. 3 is a schematic flowchart of an intelligent box operation and maintenance monitoring method according to another embodiment of the present invention;
fig. 4 is a schematic structural diagram of an intelligent box operation and maintenance monitoring system according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be understood that the step numbers used herein are for convenience of description only and are not intended as limitations on the order in which the steps are performed.
It is to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the specification of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
The terms "comprises" and "comprising" indicate the presence of the described features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
The term "and/or" refers to and includes any and all possible combinations of one or more of the associated listed items.
Please refer to fig. 1 and fig. 2.
The embodiment of the invention provides an intelligent box operation and maintenance monitoring method, which comprises the following steps:
s101, an internal service center communicates with an intelligent box, and the internal service center acquires fault information of the intelligent box; the fault information is information that equipment under a local area network of the intelligent box is in fault;
step S102, the internal service center issues a fault instruction to an intermediate device; wherein, the fault instruction is a data packet containing the fault information;
step S103, the intermediate device acquires the fault instruction and forwards fault information in the fault instruction to a cloud server;
step S104, the cloud server acquires the fault information and generates a fault list; wherein the fault sheet contains all contents of the fault information;
and step S105, the cloud server forwards the fault list to a primary terminal.
Preferably, the fault list comprises the time when the fault is detected, fault point position information and a fault preliminary reason.
As a preferred scheme, the fault list includes fault point position information, and when the primary terminal acquires the fault list, navigation can be performed based on the fault point position information and the current terminal position information.
Preferably, the intermediate device is a short message cat. The short message modem is communication gateway equipment for receiving and sending short messages based on a wireless mode, and can easily realize the function of quickly sending and receiving mobile phone short messages through a local wireless network, so that a user can dynamically send and receive short messages without surfing the Internet. The standard SMM cat comprises SMM cat hardware and a SMM cat secondary development kit, the saying is inaccurate, and the SMM cat hardware is pure hardware and is a non-intelligent device which communicates through a serial port of a computer and is controlled through an AT instruction. The SMS secondary development kit is an interface mode for enabling developers of upper layer languages or programmers unfamiliar with AT instructions of hardware lower layers to quickly develop application programs and integrate the SMS modem into own system. The short message secondary development interface has various types, for example, a short message secondary development control in an OCX mode, an interface mode of a DLL dynamic link library, and an interface mode of being packaged into middleware or being packaged into an API (application programming interface) mode. The short message module is a main electronic component for realizing the short message receiving and sending function, is an industrial MODEM accessory based on the wireless GSM technology, is an embedded GSM wireless communication module, is combined with a peripheral circuit and a circuit board, is inserted into a mobile phone SIM card of a mobile operator, can establish wireless connection with a short message center of the mobile operator, and can realize free short message receiving and sending of a computer control application system locally through connection with a PC.
As a preferred scheme, when receiving the fault list, the primary terminal starts a forced reminder and needs to transmit a read instruction back to the cloud server.
Please refer to fig. 3.
As a preferred scheme, the cloud server forwards the fault list to the secondary terminal if the read instruction is not obtained within a specified time after the fault list is forwarded.
In one embodiment, a cloud platform service center is built in the wide area internet, and data services are provided for a PC side browser and a mobile side APP. The intelligent box equipment is built in a network environment (usually a safe independent local area network), an independent internal service center is deployed to communicate with the intelligent box, when the equipment in the network breaks down, the internal service center sends an instruction to the SMM cat after analysis and diagnosis, fault information data are sent to a cloud platform service center through the SMM cat agent, the cloud platform analyzes and processes the data to generate a fault work order, the work order is sent to maintenance personnel in charge of the equipment, and the mobile phone terminal of the maintenance personnel can receive the fault work order. And the maintenance personnel select to navigate to the site of the fault equipment according to the fault list detail page, check and maintain the equipment and record the maintenance follow-up record for the fault list. In the embodiment of the invention, the multistage terminal is arranged, so that the condition that maintenance cannot follow up with the maintenance in time due to the fact that a maintenance person does not check the mobile phone in time when a fault work order is sent to the mobile phone terminal of a certain maintenance person is avoided, the multistage mobile phone is arranged and represents the mobile phones of a plurality of maintenance persons, and the maintenance person holding one stage of terminal can automatically forward the fault work order to the mobile phones of the maintenance persons holding other stages of terminals when the maintenance person is in an unread state to the maintenance order within a certain preset time.
Please refer to fig. 4.
The embodiment of the invention also provides an intelligent box operation and maintenance monitoring system, which comprises: the system comprises an intelligent box 1, an internal service center 2, an intermediate device 3, a cloud server 4 and more than one terminal 5; the terminal comprises a computer, a mobile phone and other equipment.
The intelligent box 1 is used for communicating with the internal service center 2;
the internal service center 2 is used for acquiring fault information of the intelligent box 1; the fault information is information that equipment in the local area network of the intelligent box 1 has faults;
the internal service center 2 is also used for issuing a fault instruction to the intermediate device 3; wherein, the fault instruction is a data packet containing the fault information;
the intermediate device 3 is configured to obtain the fault instruction, and forward fault information in the fault instruction to the cloud server 4;
the cloud server 4 is used for acquiring the fault information and generating a fault list; wherein the fault sheet contains all contents of the fault information;
the cloud server 4 is further configured to forward the fault list to the first-level terminal.
As a preferred scheme, the fault list includes fault point position information, and when the primary terminal acquires the fault list, navigation can be performed based on the fault point position information and the current terminal position information.
Preferably, the intermediate device is a short message cat.
As a preferred scheme, when receiving the fault list, the primary terminal starts a forced reminder and needs to transmit a read instruction back to the cloud server.
Preferably, the cloud server is further configured to forward the fault list to the secondary terminal when the read instruction is not obtained within a specified time after the fault list is forwarded.
While the foregoing is directed to the preferred embodiment of the present invention, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention.
Claims (10)
1. An intelligent box operation and maintenance monitoring method is characterized by comprising the following steps:
the method comprises the following steps that an internal service center is communicated with an intelligent box, and the internal service center obtains fault information of the intelligent box; the fault information is information that equipment under a local area network of the intelligent box is in fault;
the internal service center issues a fault instruction to the intermediate device; wherein, the fault instruction is a data packet containing the fault information;
the intermediate device acquires the fault instruction and forwards fault information in the fault instruction to a cloud server;
the cloud server acquires the fault information and generates a fault list; wherein the fault sheet contains all contents of the fault information;
and the cloud server forwards the fault list to a primary terminal.
2. The intelligent box operation and maintenance monitoring method according to claim 1, wherein the fault list comprises time of detecting fault, fault point position information and fault preliminary reason.
3. The intelligent box operation and maintenance monitoring method according to claim 1, wherein the fault list includes fault point position information, and navigation can be performed based on the fault point position information and current terminal position information when the primary terminal acquires the fault list.
4. The intelligent box operation and maintenance monitoring method according to claim 1, wherein the intermediate device is a short message cat.
5. The intelligent box operation and maintenance monitoring method according to claim 1, wherein the primary terminal starts a forced reminder when receiving the fault ticket, and needs to transmit a read instruction back to the cloud server.
6. The intelligent box operation and maintenance monitoring method according to claim 5, wherein the cloud server forwards the fault list to the secondary terminal if the read instruction is not obtained within a specified time after the fault list is forwarded.
7. The utility model provides an intelligence case operation and maintenance monitored control system which characterized in that includes: the system comprises an intelligent box, an internal service center, an intermediate device, a cloud server and more than one terminal;
the intelligent box is used for communicating with the internal service center;
the internal service center is used for acquiring fault information of the intelligent box; the fault information is information that equipment under a local area network of the intelligent box is in fault;
the internal service center is also used for issuing a fault instruction to the intermediate device; wherein, the fault instruction is a data packet containing the fault information;
the intermediate device is used for acquiring the fault instruction and forwarding fault information in the fault instruction to the cloud server;
the cloud server is used for acquiring the fault information and generating a fault list; wherein the fault sheet contains all contents of the fault information;
the cloud server is further used for forwarding the fault list to the first-level terminal.
8. The intelligent box operation and maintenance monitoring system according to claim 7, wherein the fault ticket includes fault point position information, and navigation can be performed based on the fault point position information and current terminal position information when the primary terminal acquires the fault ticket.
9. The intelligent box operation and maintenance monitoring system according to claim 7, wherein the primary terminal starts a forced reminder when receiving the fault ticket, and needs to transmit a read instruction back to the cloud server.
10. The intelligent box operation and maintenance monitoring system according to claim 9, wherein the cloud server is further configured to forward the fault ticket to the secondary terminal when the read instruction is not obtained within a specified time after the fault ticket is forwarded.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011051970.6A CN112261092A (en) | 2020-09-29 | 2020-09-29 | Intelligent box operation and maintenance monitoring method and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202011051970.6A CN112261092A (en) | 2020-09-29 | 2020-09-29 | Intelligent box operation and maintenance monitoring method and system |
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| CN112261092A true CN112261092A (en) | 2021-01-22 |
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Citations (5)
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| CN102694871A (en) * | 2012-06-21 | 2012-09-26 | 甘肃省科学技术情报研究所 | Server long-distance monitoring and fault processing device and method based on short message of mobile phone |
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| CN108683732A (en) * | 2018-05-14 | 2018-10-19 | 广东高标电子科技有限公司 | A kind of failure management method of shared bicycle |
| CN109284840A (en) * | 2018-10-30 | 2019-01-29 | 安徽尚特杰清洁能源集团有限公司 | A kind of fault handling method of photovoltaic power station |
| CN109660385A (en) * | 2018-11-26 | 2019-04-19 | 平安科技（深圳）有限公司 | A kind of fault alarm method and device, electronic equipment by all kinds of means |
-
2020
- 2020-09-29 CN CN202011051970.6A patent/CN112261092A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102694871A (en) * | 2012-06-21 | 2012-09-26 | 甘肃省科学技术情报研究所 | Server long-distance monitoring and fault processing device and method based on short message of mobile phone |
| CN104345719A (en) * | 2014-10-30 | 2015-02-11 | 云南中科物联网科技有限公司 | Things internet-based danger source monitoring method and device |
| CN108683732A (en) * | 2018-05-14 | 2018-10-19 | 广东高标电子科技有限公司 | A kind of failure management method of shared bicycle |
| CN109284840A (en) * | 2018-10-30 | 2019-01-29 | 安徽尚特杰清洁能源集团有限公司 | A kind of fault handling method of photovoltaic power station |
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Application publication date: 20210122 |