CN107909746A - Bank self-help terminal and its control method, computer-readable recording medium - Google Patents
Bank self-help terminal and its control method, computer-readable recording medium Download PDFInfo
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- CN107909746A CN107909746A CN201711053030.9A CN201711053030A CN107909746A CN 107909746 A CN107909746 A CN 107909746A CN 201711053030 A CN201711053030 A CN 201711053030A CN 107909746 A CN107909746 A CN 107909746A
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- China
- Prior art keywords
- authorized person
- request
- scene
- user
- help terminal
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Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/211—Software architecture within ATMs or in relation to the ATM network
Abstract
The invention discloses a kind of control method of bank self-help terminal, including：The user's request being triggered in the bank self-help terminal is responded, judges whether that request is veritified at the scene of initiating according to user request；When confirming that user's request need to initiate the scene veritification request, the communication information of inquiry authorized authorized person corresponding with the user's request；According to the communication information inquired, send scene to corresponding authorized person and veritify prompting message.If the business that user handles needs the mandate of bank clerk, scene directly can be sent to corresponding bank clerk by bank self-help terminal and veritify prompting message.Method using the present invention greatly reduces the waste of manpower, makes handling for business more efficient.The present invention also provides a kind of bank self-help terminal and computer-readable recording medium.
Description
Technical field
The present invention relates to financial technology field, more particularly to a kind of control method of bank self-help terminal, bank self-help are whole
End and computer-readable recording medium.
Background technology
With the development of banking and the development of technology, the security and business processing efficiency of banking system also mention head
The development and expanding economy of the position wanted, particularly technology, scene authorize the development that cannot have met banking, and
Inefficiency, the judgement of analysis and science without science.
Since bank of China requires to submit application of opening an account by the self-service equipment such as long-distance video automatic teller machine and intelligent automatic teller machine,
It is required that must have bank clerk to veritify identity information at the scene, the deposit talent can be with issuing bank's account.Therefore, this
In the case of, each bank need to additionally send someone to provide fixed support at self-service machine, and need have related work in real time by self-service machine
Personnel garrison, and on-site support is provided one by one to the personnel of applying for card to facilitate.Veritify at this mode needs scene such as to open a bank account
Handling for the business of identity lacks flexibility, inefficiency；The waste of personnel is also effectively caused at the same time, adds human cost.
The content of the invention
It is a primary object of the present invention to provide a kind of control method of bank self-help terminal, bank self-help terminal and calculating
Machine readable storage medium storing program for executing, it is intended to which bank self-help cabinet-type air conditioner takes the problem of human resources.
To achieve the above object, the control method of a kind of bank self-help terminal provided by the invention, includes the following steps：
The user's request being triggered in the bank self-help terminal is responded, judges whether to initiate according to user request existing
Veritify request in field；
When confirming that user request need to initiate the scene and veritify request, inquiry it is corresponding with the user's request by
The communication information of the authorized person of mandate；
According to the communication information inquired, send scene to corresponding authorized person and veritify prompting message.
Preferably, the user's request being triggered in the response bank self-help terminal, sentences according to user request
Further included before the step of request is veritified at the disconnected scene of whether initiating：
The mandate identity information of authorized person's typing of authorization privilege to be obtained is obtained, the mandate identity information includes authorizing
Correspondence between identity, preset authorization password, communication information and the authorized person of person and user's request；
The mandate identity information of authorized person is treated described in storage, and according to the mandate identity information generation authorization message table.
Preferably, the step of communication information of the inquiry authorized authorized person corresponding with the user's request wraps
Include：
Authorized authorized person corresponding with the user's request is determined according to user request, and reads this and is awarded
The identity of the authorized person of power；
The idle state information of the authorized person is obtained according to the identity, and judges the authorized person whether in sky
Not busy state；
When the authorized person is in idle condition, then the corresponding communication information of the authorized person is inquired about.
Preferably, it is described that the idle state information of the authorized person is obtained according to the identity, and judge the mandate
Further included after the step of whether person is in idle condition：
Obtain the number of the authorized person in idle condition；
When the authorized person in idle condition is multiple, is selected according to default screening conditions and meet the screening conditions
Authorized person；
Meet scene of the authorized person of the screening conditions in preset time described in acquisition and veritify number；
Into the authorized person for meeting the screening conditions, the minimum authorized person of number is veritified at scene in preset time
Send the scene and veritify prompting message.
Preferably, the communication information that the basis inquires, sends scene and veritifies to remind and believe to corresponding authorized person
Further included after the step of breath：
Receive the licencing key of live typing；
Detect the licencing key authorized person's whether corresponding with the scene veritification prompting message of transmission of the live typing
Preset authorization password is consistent；
When the licencing key is consistent with the preset authorization password, then scene is veritified mandate and is passed through.
Preferably, whether the licencing key of the detection live typing with the scene of transmission veritifies prompting message
The step that the preset authorization password of corresponding authorized person is consistent further includes afterwards：
When the licencing key and the preset authorization password are inconsistent, then in display circle of the bank self-help terminal
The instruction of replacement authorized person is displayed whether on face.
Preferably, the communication information is the phone number selected from authorized person, the account of real-time communication software or software
One or more in the account of client；Veritify prompting message and be selected from short message, text information or pre-record in the scene
One or more in voice messaging.
In addition, to achieve the above object, the present invention also provides a kind of bank self-help terminal, including input unit and communication list
Member, described device include：
Veritify request module, the request triggered for responding user in the bank self-help terminal, according to described in scene
User's request judges whether that request is veritified at the scene of initiating；
Acquisition module, for when confirming that user's request need to initiate the scene veritification request, inquiry to be authorized to
Authorized person communication information；
Information sending module, for according to the communication information inquired, sending scene to corresponding authorized person and veritifying
Prompting message.
In addition, to achieve the above object, the present invention also provides a kind of bank self-help terminal, the bank self-help terminal bag
Include：Memory, processor and the control for being stored in the bank self-help terminal that can be run on the memory and on the processor
The step of processing procedure sequence, the control program of the bank self-help terminal realizes method as described above when being performed by the processor.
In addition, to achieve the above object, it is described computer-readable the present invention also provides a kind of computer-readable recording medium
The control program of bank self-help terminal is stored with storage medium, the control program of the bank self-help terminal is executed by processor
The step of control method of Shi Shixian bank self-help terminals as described above.
The request that the present invention is triggered by responding user in the bank self-help terminal, asks to judge according to the user
Veritify request in the scene of whether initiating；When confirming that user's request need to initiate the scene veritification request, inquiry has been authorized to
Authorized person communication information；According to the communication information inquired, send scene to corresponding authorized person and veritify to remind and believe
Breath.The control method of the bank self-help terminal of the present invention, makes user in bank self-help terminal transacting business, without staff
Moment is waited for by bank self-help terminal, if the business that user handles needs the mandate of bank clerk, can directly be led to
Cross bank self-help terminal and think that corresponding bank clerk sends scene and veritifies prompting message.Method using the present invention subtracts significantly
The waste of manpower is lacked, has made handling for business more efficient.
Brief description of the drawings
Fig. 1 is the flow diagram of the control method first embodiment of bank self-help terminal of the present invention；
Fig. 2 is the flow diagram of the control method second embodiment of bank self-help terminal of the present invention；
Fig. 3 is the flow diagram of the control method 3rd embodiment of bank self-help terminal of the present invention；
Fig. 4 is the flow diagram of the control method fourth embodiment of bank self-help terminal of the present invention；
Fig. 5 is the high-level schematic functional block diagram of bank self-help terminal of the present invention；
Fig. 6 is the schematic diagram of bank self-help terminal of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The present invention provides a kind of control method of bank self-help terminal, with reference to Fig. 1, in the first embodiment, the bank
The control method of self-aided terminal includes：
Step S10, responds the user's request being triggered in the bank self-help terminal, is according to user request judgement
Veritify request in the no scene of initiating；
In the present embodiment, user selects to need the business handled in bank self-help terminal, includes in bank self-help terminal
Class of business it is more, the business of handling, report the loss and transfer accounts of such as bank card.Such as bank card handle and bank card hang
The business of mistake cannot be handled alone by user, it is necessary to could be done after the mandate of bank clerk in bank self-help terminal
Reason；And such as transfer accounts or this business of withdrawal, then allow user independently to handle.Certainly, which specific business is needed in bank
Staff mandate under could be completed in bank self-help terminal, which business allows user to be authorized without staff
Also it can complete, can need to be set in bank self-help terminal according to bank.When user selects in bank self-help terminal
One business for needing to handle, judges whether handling for this business needs the mandate of bank clerk just to handle, if
It is then to need further to veritify request to the corresponding staff scene of initiating.
Wherein described bank self-help terminal can be VTM (Virtual Teller Machine, remote teller machine), bank
Self-service machine etc. of applying for card.
Step S20, when confirming that user's request need to initiate the scene veritification request, inquiry and the user's request pair
The communication information of the authorized authorized person answered；
Further, when confirming that user's request need to initiate the scene veritification request, then obtaining please with the user
Seek the communication information of corresponding authorized authorized person.
Wherein, authorized authorized person refers to bank's correlation that identity information will be authorized to be entered into bank self-help terminal
Staff.Specifically, the response user request, judges whether that the step of request is veritified at the scene of initiating according to user request
Include before rapid：
Step S01, obtains the mandate identity information for treating authorized person's typing of authorization privilege to be obtained, the mandate identity letter
Breath includes the corresponding pass between identity, preset authorization password, communication information and the authorized person of authorized person and user's request
System；
Step S02, the mandate identity information of authorized person is treated described in storage, and is authorized according to the mandate identity information generation
Information table.
Treat authorized person by the corresponding pass between identity, licencing key, communication information and authorized person and user's request
System is entered into bank self-help terminal, wherein the identity can be corresponding job code either identification card number, institute
It can be finger-print cipher or numerical ciphers to state licencing key, and the communication information is the phone number selected from authorized person, reality
When the account of communication software or the account of software client in one or more.The account of the real-time communication software includes
Qq numbers or wechat number；Certainly, the account of the software client can be internal work software or the work of bank
The account of system, the terminal for being provided with internal work software, the browser for having logged in work system or terminal can receive
Corresponding pushed information.
Getting after the mandate identity information of authorized person's typing, by it is described mandate identity information storage, and generate with
It is described to authorize the corresponding authorization message table of identity information, to facilitate the information that authorized person is inquired about directly in authorization message table.
When confirming that user's request need to initiate the scene veritification request, then can be obtained from the authorization message table
The communication information of the authorized person.
Certainly, in another embodiment, when receiving user's request, and during the user's request needs scene veritification, into one
Step judges the type of user request, and the mandate of the corresponding scene veritification of the type queries request asked according to user
Person.Different users asks corresponding different authorized person, for example, bank card handles corresponding A class authority person, bank card is reported the loss
Or solution hangs corresponding B class authority persons.When getting the particular content of user's request, according to the corresponding mandate of user's request selecting
Person.In this way, when avoiding the same business from being handled by different authorized persons, each authorized person needs to be fully understood by each industry
Flow is handled in business, equally causes the waste of manpower.
Step S30, according to the communication information inquired, sends scene to corresponding authorized person and veritifies prompting message.
Further, after the communication information of the authorized person is inquired, send scene veritification to corresponding authorized person and carry
Awake information.
Alternatively, wherein, it is selected from short message, text information or pre-recorded speech information that prompting message is veritified at the scene
In one or more.The communication information is the phone number selected from authorized person, the account of real-time communication software or software
One or more in the account of client., then can be directly to this when the communication information is the phone number of authorized person
Phone number dials, and plays pre-recorded speech after the switch, to notify the authorized person to carry out live veritification；Or can also be straight
Connect the short message for sending and editting to the phone number.Certainly, the account of the real-time communication software includes qq numbers or wechat
Number, can directly to the account of the real-time communication software, either qq numbers or wechat number directly transmit the letter that edits
Breath, or carry out voice communication.
User's request that the present embodiment is triggered by responding in the bank self-help terminal, sentences according to user request
Veritify request in the disconnected scene of whether initiating；When confirming that user's request need to initiate the scene veritification request, inquiry and the use
The communication information of the corresponding authorized authorized person of family request；According to the communication information inquired, to corresponding mandate
Person sends scene and veritifies prompting message.The control method of the bank self-help terminal of the embodiment of the present invention, makes user in bank self-help
During terminal transacting business, waited for constantly by bank self-help terminal without staff.If the business that user handles needs silver
The mandate of row staff, then directly can send scene to corresponding bank clerk by bank self-help terminal and veritify prompting
Information.Method using the present invention greatly reduces the waste of manpower, makes handling for business more efficient.
Further, referring to Fig. 2, in the second embodiment of the present invention, further included after above-mentioned steps S20：
Step S21, according to user request determine with the corresponding authorized person of the user's request, and read this and be authorized to
Authorized person identity；
In the present embodiment, further according to user request determine with the corresponding authorized person of the user's request, and obtain
The identity of authorized authorized person.
Step S22, the idle state information of the authorized person is obtained according to the identity, and judges that the authorized person is
It is no to be in idle condition；
The idle state information of the corresponding authorized person of the identity is obtained according to the identity, and is awarded described in judgement
Whether power person is in idle condition.Specifically, before scene is sent to authorized authorized person and veritifies prompting message, first judge
Whether the authorized person is in idle condition.By obtaining the idle state information of authorized authorized person, the authorized person is judged
Whether idle condition is in.The idle state information may be displayed in the authorization message table of corresponding authorized person, in idle shape
When state message identification is " 0 ", show that current authorized person is in idle condition, when idle state information is identified as " 1 ", then table
Bright current authorized person is in running order.
When with the quantity of the corresponding authorized person of user request for it is multiple when, then to read multiple authorized persons corresponding at the same time
Identity, and according to the idle state information of the corresponding authorized person of identity acquisition read.
Step S23, when the authorized person is in idle condition, then obtains the corresponding communication information of the authorized person.
When the quantity of the authorized person in idle condition is multiple, then multiple authorized persons that should be in idle condition are inquired about
Communication information.Can after the communication information of multiple authorized persons in idle condition is got, by the way of mass-sending to
All authorized persons in idle condition send scene and veritify prompting message, or can also give wherein one in a random way
A authorized person in idle condition sends scene and veritifies prompting message；Or the free time is in multiple according to the order of priority
The authorized person that priority is high in the authorized person of state sends scene and veritifies prompting message.Other rules can certainly be used to select
Take one or more to be in the authorized person of idle condition and send scene veritification prompting message.
If authorized person is in running order, will change certainly in the equipment communicated to connect with bank self-help terminal manually
Oneself current state, working status is changed to by idle condition, and bank self-help terminal will get the change of authorized person's state at this time,
The flag that the idle state information of the authorized person of bank self-help terminal will be stored in changes.So that needing to authorized person
When prompting message is veritified at the scene of transmission, directly the current shape of authorized person can be judged by reading the idle state information of authorized person
State, prompting instruction is veritified according to whether the condition selecting of judgement sends scene to current authorized person.
When the idle state information of the authorized person is " 0 ", sends scene to the authorized person and veritify prompting instruction.
When the idle state information of the authorized person is " 1 ", then other authorized person is selected, continue to judge whether other authorized persons are in
Idle condition, until finding in idle authorized person, is just sent to scene veritification and reminds instruction.
Certainly, at this time can be in bank certainly when all authorized persons in bank self-help terminal storage are in working status
Display reminding message on the display interface of terminal is helped, doing for business is assisted with the bank clerk for facilitating user to find scene
Reason.
The present embodiment by according to the user request determine with the corresponding authorized person of the user's request, and read this by
The identity of the authorized person of mandate；The idle state information of the authorized person is obtained according to the identity, and described in judgement
Whether authorized person is in idle condition；When the authorized person is in idle condition, then the corresponding communication letter of the authorized person is obtained
Breath.By judging whether authorized person is in idle condition, choose whether that sending scene to authorized person veritifies prompting message, and then keep away
Exempt from when authorized person is in running order, sending scene to authorized person veritifies prompting message, and authorized person can not then catch up with once
Toward working site.Reduce work efficiency.
Further, referring to Fig. 3, in the third embodiment of the present invention, further included after above-mentioned steps S22：
Step 221, the number of the authorized person in idle condition is obtained；
In the present embodiment, when there is the authorized person in idle condition, the mandate in idle condition is further obtained
The number of person.Authorized person in idle condition may only have one, it is also possible to while there are multiple.When only one in sky
During the authorized person of not busy state, then directly scene is sent to the authorized person and veritify prompting message.And work as there are multiple in idle shape
During the authorized person of state, then need further to be screened.
Step 222, when the authorized person in idle condition is multiple, selected according to default screening conditions described in meeting
Screening conditions authorized person；
When the authorized person in idle condition is multiple, is then filtered out according to default screening conditions and meet the screening
The authorized person of condition.Wherein, default screening conditions can obtain the authorization privilege grade of authorized person, filter out and current industry
Be engaged in the authorized person of authorization privilege ratings match handled.
Step 223, scene of the authorized person of the screening conditions in preset time is met described in acquisition and veritifies number；
Further, after matched authorized person is filtered out, obtain and meet the authorized persons of the screening conditions when default
Veritify number in interior scene.
Step 224, into the authorized person for meeting the screening conditions, it is minimum to veritify number for scene in preset time
Authorized person send it is described scene veritify prompting message.
Meet the authorized person of screening conditions all, select scene to veritify the minimum authorized person of number.The preset time
Can be in the time on the same day, if within the time, the scene veritification number of authorized person is few, shows the workload of the authorized person
It is less.In order to balance the workload of all authorized persons, scene can be selected to veritify the few authorized person of number at this time and completed this time
Work.
The present embodiment sends scene by the minimum authorized person of the scene veritification number into preset time and veritifies prompting message,
And then balance the workload of all authorized persons in preset time.
Further, referring to Fig. 4, in the fourth embodiment of the present invention, being further included after above-mentioned steps S30：
Step S31, receives the licencing key of live typing；
After authorized person veritifies prompting message at the scene of receiving, the typing licencing key in bank self-help terminal.Bank is certainly
Terminal is helped to receive the licencing key of authorized person's scene typing.
Whether step S32, the licencing key for detecting the live typing are corresponding with the scene veritification prompting message of transmission
The preset authorization password of authorized person is consistent；
When receiving the licencing key of authorized person's typing, then further detect the licencing key and recorded in advance with the authorized person
Whether the preset authorization password entered is consistent.
Step S33, when the licencing key is consistent with the preset authorization password, then scene is veritified mandate and is passed through.
When the live authorized person's for veritifying prompting message that the licencing key of typing is sent with receiving bank self-help terminal
When preset authorization password is consistent, then shows the authorized person of typing licencing key and receive the authorized person that prompting message is veritified at scene
Unanimously, the mandate of scene veritification at this time passes through.
And when licencing key and preset authorization password are inconsistent, then shown on the display interface of the bank self-help terminal
Show the instruction for whether replacing authorized person.Authorized person current at this time can select to replace authorized person, in the aobvious of bank self-help terminal
Show and oneself corresponding account is selected on interface, veritify authorisation step into scene, assist user's finishing service to handle.
The present invention also provides a kind of bank self-help terminal 100, and with reference to Fig. 5, which includes input unit
40 and communication unit 50, wherein, the input unit 40 can be used for the numeral or character information for receiving input, and produces and move
The key signals that the user setting and function control of dynamic terminal are related input.Specifically, input unit 40 may include contact panel
And other input equipments.Contact panel, also referred to as touch-screen, collect user on it or neighbouring touch operation (such as
User uses the operations of any suitable object or annex on contact panel or near contact panel such as finger, stylus), and
Corresponding attachment device is driven according to formula set in advance.Contact panel may include touch detecting apparatus and touch controller two
A part.Wherein, the touch orientation of touch detecting apparatus detection user, and the signal that touch operation is brought is detected, signal is passed
Give touch controller；Touch controller receives touch information from touch detecting apparatus, and is converted into contact coordinate, then
Processor is given, and the order that processor is sent can be received and performed.Furthermore, it is possible to using resistance-type, condenser type, infrared
The polytype such as line and surface acoustic wave realizes contact panel.Except contact panel, it is defeated that input unit 40 can also include other
Enter equipment.Specifically, other input equipments can include but is not limited to physical keyboard, function key (for example volume control button, is opened
Close button etc.), trace ball, mouse, the one or more in operation lever etc., do not limit herein specifically.
The communication unit 50 can usually include one or more assemblies, it allows between wireless communication system or network
Radio communication.For example, communication unit 40 can include broadcasting reception module, mobile communication module, wireless Internet module,
It is at least one in short range communication module and location information module.
The bank self-help terminal 100 further includes：
Request module 10 is veritified at scene, for responding the user being triggered in bank self-help terminal request, according to institute
State user's request and judge whether that request is veritified at the scene of initiating；
Enquiry module 20, for when confirmation user's request need to initiate the scene veritification request, inquiring about and the use
The communication information of the corresponding authorized authorized person of family request；
Information sending module 30, for according to the communication information inquired, live core to be sent to corresponding authorized person
Test prompting message.
In the present embodiment, user selects to need the business handled in bank self-help terminal, includes in bank self-help terminal
Class of business it is more, the business of handling, report the loss and transfer accounts of such as bank card.Such as bank card handle and bank card hang
The business of mistake cannot be handled alone by user, it is necessary to could be done after the mandate of bank clerk in bank self-help terminal
Reason；And such as transfer accounts or this business of withdrawal, then allow user independently to handle.Certainly, which specific business is needed in bank
Staff mandate under could be completed in bank self-help terminal, which business allows user to be authorized without staff
Also it can complete, can need to be set in bank self-help terminal according to bank.When user selects in bank self-help terminal
One business for needing to handle, the scene veritify request module 10 and judge whether handling for this business needs bank work people
The mandate of member can just be handled, if it is, needing further to veritify request to the corresponding staff scene of initiating.
Wherein described bank self-help terminal can be VTM (Virtual Teller Machine, remote teller machine), bank
Self-service machine etc. of applying for card.
Further, when confirming that user's request need to initiate the scene veritification request, then enquiry module 20 is passed through
The communication information of the authorized authorized person of inquiry.
Wherein, authorized authorized person refers to bank's correlation that identity information will be authorized to be entered into bank self-help terminal
Staff.Specifically, described device further includes：
Acquisition module, for obtaining the mandate identity information for treating authorized person's typing of authorization privilege to be obtained, the mandate
Identity information is included between identity, preset authorization password, communication information and the authorized person of authorized person and user's request
Correspondence；
Memory module, for storing the mandate identity information for treating authorized person, and according to the mandate identity information life
Into authorization message table.
Treat authorized person by the corresponding pass between identity, licencing key, communication information and authorized person and user's request
System is entered into bank self-help terminal, wherein the identity can be corresponding job code either identification card number, institute
It can be finger-print cipher or numerical ciphers to state licencing key, and the communication information is the phone number selected from authorized person, reality
When the account of communication software or the account of software client in one or more.The account of the real-time communication software includes
Qq numbers or wechat number.The account of the real-time communication software includes qq numbers or wechat number；Certainly, the software
The account of client can be the internal work software of bank or the account of work system, be provided with the end of internal work software
The browser or terminal for holding, having logged in work system can receive corresponding pushed information.
Getting after the mandate identity information of authorized person's typing, by it is described mandate identity information storage, and generate with
It is described to authorize the corresponding authorization message table of identity information, to facilitate the information that authorized person is inquired about directly in authorization message table.
When confirming that user's request need to initiate the scene veritification request, then can be obtained from the authorization message table
The communication information of the authorized person.
Certainly, in another embodiment, when receiving user's request, and during the user's request needs scene veritification, into one
Step judges the type of user request, and the mandate of the corresponding scene veritification of the type queries request asked according to user
Person.Different users asks corresponding different authorized person, for example, bank card handles corresponding A class authority person, bank card is reported the loss
Or solution hangs corresponding B class authority persons.When getting the particular content of user's request, according to the corresponding mandate of user's request selecting
Person.In this way, when avoiding the same business from being handled by different authorized persons, each authorized person needs to be fully understood by each industry
Flow is handled in business, equally causes the waste of manpower.
Further, after the communication information of the authorized person is inquired, described information sending module 30 is awarded to corresponding
Power person sends scene and veritifies prompting message.
Alternatively, wherein, it is selected from short message, text information or pre-recorded speech information that prompting message is veritified at the scene
In one or more.The communication information is the phone number selected from authorized person, the account of real-time communication software or software
One or more in the account of client., then can be directly to this when the communication information is the phone number of authorized person
Phone number dials, and plays pre-recorded speech after the switch, to notify the authorized person to carry out live veritification；Or can also be straight
Connect the short message for sending and editting to the phone number.Certainly, the account of the real-time communication software includes qq numbers or wechat
Number, can directly to the account of the real-time communication software, either qq numbers or wechat number directly transmit the letter that edits
Breath, or carry out voice communication.
User's request that the present embodiment is triggered by responding in the bank self-help terminal, sentences according to user request
Veritify request in the disconnected scene of whether initiating；When confirming that user's request need to initiate the scene veritification request, inquiry and the use
The communication information of the corresponding authorized authorized person of family request；According to the communication information inquired, to corresponding mandate
Person sends scene and veritifies prompting message.The control method of the bank self-help terminal of the embodiment of the present invention, makes user in bank self-help
During terminal transacting business, waited for constantly by bank self-help terminal without staff.If the business that user handles needs silver
The mandate of row staff, then directly can send scene to corresponding bank clerk by bank self-help terminal and veritify prompting
Information.Method using the present invention greatly reduces the waste of manpower, makes handling for business more efficient.
In addition, with reference to Fig. 6, the present invention also proposes a kind of bank self-help terminal, and the bank self-help terminal includes：Memory
101st, bank self-help terminal that processor 102 and being stored in can be run on the memory 101 and on the processor 102
Program is controlled, the control program of the bank self-help terminal realizes method as described below when being performed by the processor 102：
The user's request being triggered in the bank self-help terminal is responded, judges whether to initiate according to user request existing
Veritify request in field；
When confirming that user request need to initiate the scene and veritify request, inquiry it is corresponding with the user's request by
The communication information of the authorized person of mandate；
According to the communication information inquired, send scene to corresponding authorized person and veritify prompting message.
In the present embodiment, user selects to need the business handled in bank self-help terminal, includes in bank self-help terminal
Class of business it is more, the business of handling, report the loss and transfer accounts of such as bank card.Such as bank card handle and bank card hang
The business of mistake cannot be handled alone by user, it is necessary to could be done after the mandate of bank clerk in bank self-help terminal
Reason；And such as transfer accounts or this business of withdrawal, then allow user independently to handle.Certainly, which specific business is needed in bank
Staff mandate under could be completed in bank self-help terminal, which business allows user to be authorized without staff
Also it can complete, can need to be set in bank self-help terminal according to bank.When user selects in bank self-help terminal
One business for needing to handle, judges whether handling for this business needs the mandate of bank clerk just to handle, if
It is then to need further to veritify request to the corresponding staff scene of initiating.
Wherein described bank self-help terminal can be VTM (Virtual Teller Machine, remote teller machine), bank
Self-service machine etc. of applying for card.
Further, when confirming that user's request need to initiate the scene veritification request, then obtaining please with the user
Seek the communication information of corresponding authorized authorized person.
Wherein, authorized authorized person refers to bank's correlation that identity information will be authorized to be entered into bank self-help terminal
Staff.Specifically, the response user request, judges whether that the step of request is veritified at the scene of initiating according to user request
Include before rapid：
The mandate identity information for treating authorized person's typing of authorization privilege to be obtained is obtained, the mandate identity information includes awarding
Correspondence between identity, preset authorization password, communication information and the authorized person of power person and user's request；
The mandate identity information of authorized person is treated described in storage, and according to the mandate identity information generation authorization message table.
Treat authorized person by the corresponding pass between identity, licencing key, communication information and authorized person and user's request
System is entered into bank self-help terminal, wherein the identity can be corresponding job code either identification card number, institute
It can be finger-print cipher or numerical ciphers to state licencing key, and the communication information is the phone number selected from authorized person, reality
When the account of communication software or the account of software client in one or more.The account of the real-time communication software includes
Qq numbers or wechat number；Certainly, the account of the software client can be internal work software or the work of bank
The account of system, the terminal for being provided with internal work software, the browser for having logged in work system or terminal can receive
Corresponding pushed information.
Getting after the mandate identity information of authorized person's typing, by it is described mandate identity information storage, and generate with
It is described to authorize the corresponding authorization message table of identity information, to facilitate the information that authorized person is inquired about directly in authorization message table.
When confirming that user's request need to initiate the scene veritification request, then can be obtained from the authorization message table
The communication information of the authorized person.
Certainly, in another embodiment, when receiving user's request, and during the user's request needs scene veritification, into one
Step judges the type of user request, and the mandate of the corresponding scene veritification of the type queries request asked according to user
Person.Different users asks corresponding different authorized person, for example, bank card handles corresponding A class authority person, bank card is reported the loss
Or solution hangs corresponding B class authority persons.When getting the particular content of user's request, according to the corresponding mandate of user's request selecting
Person.In this way, when avoiding the same business from being handled by different authorized persons, each authorized person needs to be fully understood by each industry
Flow is handled in business, equally causes the waste of manpower.
Further, after the communication information of the authorized person is inquired, send scene veritification to corresponding authorized person and carry
Awake information.
Alternatively, wherein, it is selected from short message, text information or pre-recorded speech information that prompting message is veritified at the scene
In one or more.The communication information is the phone number selected from authorized person, the account of real-time communication software or software
One or more in the account of client., then can be directly to this when the communication information is the phone number of authorized person
Phone number dials, and plays pre-recorded speech after the switch, to notify the authorized person to carry out live veritification；Or can also be straight
Connect the short message for sending and editting to the phone number.Certainly, the account of the real-time communication software includes qq numbers or wechat
Number, can directly to the account of the real-time communication software, either qq numbers or wechat number directly transmit the letter that edits
Breath, or carry out voice communication.
User's request that the present embodiment is triggered by responding in the bank self-help terminal, sentences according to user request
Veritify request in the disconnected scene of whether initiating；When confirming that user's request need to initiate the scene veritification request, inquiry and the use
The communication information of the corresponding authorized authorized person of family request；According to the communication information inquired, to corresponding mandate
Person sends scene and veritifies prompting message.The control method of the bank self-help terminal of the embodiment of the present invention, makes user in bank self-help
During terminal transacting business, waited for constantly by bank self-help terminal without staff.If the business that user handles needs silver
The mandate of row staff, then directly can send scene to corresponding bank clerk by bank self-help terminal and veritify prompting
Information.Method using the present invention greatly reduces the waste of manpower, makes handling for business more efficient.
Further, following operation is realized when the control program of the bank self-help terminal is performed by processor 102：
According to user request determine with the corresponding authorized person of the user's request, and read the authorized person being authorized to
Identity；
The idle state information of the authorized person is obtained according to the identity, and judges the authorized person whether in sky
Not busy state；
When the authorized person is in idle condition, then the corresponding communication information of the authorized person is obtained.
In the present embodiment, the identity of authorized authorized person is further obtained, is obtained according to the identity
The idle state information of the corresponding authorized person of the identity, and judge whether the authorized person is in idle condition.Specifically,
Before scene is sent to authorized authorized person and veritifies prompting message, first judge whether the authorized person is in idle condition.It is logical
The idle state information for obtaining authorized authorized person is crossed, judges whether the authorized person is in idle condition.The idle condition
Information may be displayed in the authorization message table of corresponding authorized person, when idle state information is identified as " 0 ", show current
Authorized person is in idle condition, when idle state information is identified as " 1 ", then shows that current authorized person is in running order.
When with the quantity of the corresponding authorized person of user request for it is multiple when, then to read multiple authorized persons corresponding at the same time
Identity, and according to the idle state information of the corresponding authorized person of identity acquisition read.When in idle condition
Authorized person quantity for it is multiple when, then inquire about it is multiple should in idle condition authorized persons communication informations.It can obtain
To after the communication information of multiple authorized persons in idle condition, to all awarding in idle condition by the way of mass-sending
Power person sends scene and veritifies prompting message, or can also be in the authorized person of idle condition to one of them in a random way
Veritify prompting message in the scene of transmission；Or give priority in multiple authorized persons in idle condition high according to the order of priority
Authorized person send scene veritify prompting message.Other rules can certainly be used to choose one or more and be in the free time
The authorized person of state sends scene and veritifies prompting message.
If authorized person is in running order, will change certainly in the equipment communicated to connect with bank self-help terminal manually
Oneself current state, working status is changed to by idle condition, and bank self-help terminal will get the change of authorized person's state at this time,
The flag that the idle state information of the authorized person of bank self-help terminal will be stored in changes.So that needing to authorized person
When prompting message is veritified at the scene of transmission, directly the current shape of authorized person can be judged by reading the idle state information of authorized person
State, and then may choose whether that sending scene to current authorized person veritifies prompting instruction.
When the idle state information of the authorized person is " 0 ", sends scene to the authorized person and veritify prompting instruction.
When the idle state information of the authorized person is " 1 ", then other authorized person is selected, continue to judge the authorized person whether in sky
In the spare time, until finding in idle authorized person, be just sent to scene veritification and remind instruction.
Certainly, at this time can be in bank certainly when all authorized persons in bank self-help terminal storage are in working status
Display reminding message on the display interface of terminal is helped, doing for business is assisted with the bank clerk for facilitating user to find scene
Reason.
The present embodiment by according to the user request determine with the corresponding authorized person of the user's request, and read this by
The identity of the authorized person of mandate；The idle condition that the corresponding authorized person of the identity is obtained according to the identity is believed
Breath, and judge whether the authorized person is in idle condition；When the authorized person is in idle condition, then the authorized person is obtained
Corresponding communication information.By judging whether authorized person is in idle condition, choose whether that sending scene veritification to authorized person carries
Wake up information, and then avoid when authorized person is in running order, sending scene to authorized person veritifies prompting message, and authorized person
Working site can not be then rushed at once.Reduce work efficiency.
Further, following operation is realized when the control program of the bank self-help terminal is performed by processor 102：
Obtain the number of the authorized person in idle condition；
When the authorized person in idle condition is multiple, is selected according to default screening conditions and meet the screening conditions
Authorized person；
Meet scene of the authorized person of the screening conditions in preset time described in acquisition and veritify number；
Into the authorized person for meeting the screening conditions, the minimum authorized person of number is veritified at scene in preset time
Send the scene and veritify prompting message.
In the present embodiment, the number of the authorized person in idle condition is further obtained, when the mandate in idle condition
When person is multiple, then the authorized person for meeting the screening conditions is filtered out according to default screening conditions.Wherein, default screening
Condition can obtain the authorization privilege grade of authorized person, filter out awarding for the authorization privilege ratings match handled with current business
Quan Zhe.After matched authorized person is filtered out, further in multiple authorized persons for meeting condition scene can be selected to veritify number
Minimum authorized person.The preset time can be in the time on the same day, if within the time, number is veritified at the scene of authorized person
It is few, show that the workload of the authorized person is less.In order to balance the workload of all authorized persons, live veritification can be selected at this time
The few authorized person of number completes this task.
The present embodiment sends scene by the minimum authorized person of the scene veritification number into preset time and veritifies prompting message,
And then balance the workload of all authorized persons in preset time.
Further, following operation is realized when the control program of the bank self-help terminal is performed by processor 102：
Receive the licencing key of live typing；
Detect the licencing key authorized person's whether corresponding with the scene veritification prompting message of transmission of the live typing
Preset authorization password is consistent；
When the licencing key is consistent with the preset authorization password, then scene is veritified mandate and is passed through.
After authorized person veritifies prompting message at the scene of receiving, the typing licencing key in bank self-help terminal.Work as typing
Licencing key and receive bank self-help terminal transmission scene veritify prompting message authorized person preset authorization password one
During cause, then show that the authorized person of typing licencing key is consistent with the authorized person for receiving scene veritification prompting message, it is live at this time
Mandate is veritified to pass through.
And when licencing key and preset authorization password are inconsistent, then shown on the display interface of the bank self-help terminal
Show the instruction for whether replacing authorized person.Authorized person current at this time can select to replace authorized person, in the aobvious of bank self-help terminal
Show and oneself corresponding account is selected on interface, veritify authorisation step into scene, assist user's finishing service to handle.
In addition, the embodiment of the present invention also proposes a kind of computer-readable recording medium, the computer-readable recording medium
On be stored with the control program of bank self-help terminal, the control program of the bank self-help terminal is executed by processor as described above
The step of.
It these are only the preferred embodiment of the present invention, be not intended to limit the scope of the invention, it is every to utilize this hair
The equivalent structure or equivalent flow shift that bright specification and accompanying drawing content are made, is directly or indirectly used in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of control method of bank self-help terminal, it is characterised in that including step：
The user's request being triggered in the bank self-help terminal is responded, judges whether to initiate live core according to user request
Test request；
When confirming that user's request need to initiate the scene veritification request, inquiry is corresponding with the user's request to be authorized to
Authorized person communication information；
According to the communication information inquired, send scene to corresponding authorized person and veritify prompting message.
2. the control method of bank self-help terminal according to claim 1, it is characterised in that the response bank is certainly
Before the step of helping the user being triggered in terminal to ask, judging whether to initiate scene veritification request according to user request also
Including：
The mandate identity information of authorized person's typing of authorization privilege to be obtained is obtained, it is described to authorize identity information to include authorized person's
Correspondence between identity, preset authorization password, communication information and authorized person and user's request；
The mandate identity information of authorized person is treated described in storage, and according to the mandate identity information generation authorization message table.
3. the control method of bank self-help terminal according to claim 2, it is characterised in that the inquiry please with the user
The step of communication information for asking corresponding authorized authorized person, includes：
Authorized authorized person corresponding with the user's request is determined according to user request, and reads what this had been authorized to
The identity of authorized person；
The idle state information of the authorized person is obtained according to the identity, and judges the authorized person whether in idle shape
State；
When the authorized person is in idle condition, then the corresponding communication information of the authorized person is inquired about.
4. the control method of bank self-help terminal according to claim 3, it is characterised in that described according to the identity mark
Know the idle state information for obtaining the authorized person, and judge also to wrap after the step of whether authorized person is in idle condition
Include：
Obtain the number of the authorized person in idle condition；
When the authorized person in idle condition is multiple, is selected according to default screening conditions and meet the screening conditions mandate
Person；
Meet scene of the authorized person of the screening conditions in preset time described in acquisition and veritify number；
Into the authorized person for meeting the screening conditions, scene is veritified the minimum authorized person of number and is sent in preset time
Veritify prompting message in the scene.
5. the control method of bank self-help terminal according to claim 2, it is characterised in that the institute that the basis inquires
Communication information is stated, is further included after sending the step of prompting message is veritified at scene to corresponding authorized person：
Receive the licencing key of live typing；
Detect the default of the licencing key authorized person whether corresponding with the scene veritification prompting message of transmission of the live typing
Licencing key is consistent；
When the licencing key is consistent with the preset authorization password, then scene is veritified mandate and is passed through.
6. the control method of bank self-help terminal according to claim 5, it is characterised in that the detection scene record
Whether the licencing key entered is consistent with the scene of the transmission preset authorization password for veritifying the corresponding authorized person of prompting message
Further included after step：
When the licencing key and the preset authorization password are inconsistent, then on the display interface of the bank self-help terminal
Display whether the instruction of replacement authorized person.
7. according to the control method of claim 1~6 any one of them bank self-help terminal, it is characterised in that the communication
Information is one kind or more in the account of the phone number selected from authorized person, the account of real-time communication software or software client
Kind；Prompting message is veritified as the one or more in short message, text information or pre-recorded speech information in the scene.
8. a kind of bank self-help terminal, including input unit and communication unit, it is characterised in that including：
Request module is veritified at scene, for responding the user being triggered in bank self-help terminal request, according to the user
Request judges whether that request is veritified at the scene of initiating；
Enquiry module, for when confirming that user's request need to initiate the scene veritification request, inquiry to be asked with the user
The communication information of corresponding authorized authorized person；
Information sending module, for according to the communication information inquired, sending scene to corresponding authorized person and veritifying prompting
Information.
9. a kind of bank self-help terminal, it is characterised in that the bank self-help terminal includes：Memory, processor and it is stored in
On the memory and the control program of bank self-help terminal that can run on the processor, the bank self-help terminal
Control program realizes the control method such as claim 1-7 any one of them bank self-help terminals when being performed by the processor
The step of.
10. a kind of computer-readable recording medium, it is characterised in that bank is stored with the computer-readable recording medium certainly
The control program of terminal is helped, realizes that claim 1-7 such as appoints when the control program of the bank self-help terminal is executed by processor
The step of control method of bank self-help terminal described in one.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711053030.9A CN107909746A (en) | 2017-10-30 | 2017-10-30 | Bank self-help terminal and its control method, computer-readable recording medium |
| PCT/CN2018/082898 WO2019085400A1 (en) | 2017-10-30 | 2018-04-13 | Bank self-service terminal and control method therefor, and computer-readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711053030.9A CN107909746A (en) | 2017-10-30 | 2017-10-30 | Bank self-help terminal and its control method, computer-readable recording medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107909746A true CN107909746A (en) | 2018-04-13 |
Family
ID=61842327
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201711053030.9A Pending CN107909746A (en) | 2017-10-30 | 2017-10-30 | Bank self-help terminal and its control method, computer-readable recording medium |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN107909746A (en) |
| WO (1) | WO2019085400A1 (en) |
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| CN110969758A (en) * | 2019-11-28 | 2020-04-07 | 中国银行股份有限公司 | Bank vault management method, device, server and storage medium |
| CN112185034A (en) * | 2020-09-30 | 2021-01-05 | 中国工商银行股份有限公司 | Intelligent bank outlet terminal device, intelligent bank outlet system and related method |
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Also Published As
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| WO2019085400A1 (en) | 2019-05-09 |
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Application publication date: 20180413 |