CN107864064A - Network failure based on mobile phone terminal reports platform and method for repairment - Google Patents
Network failure based on mobile phone terminal reports platform and method for repairment Download PDFInfo
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- CN107864064A CN107864064A CN201711452008.1A CN201711452008A CN107864064A CN 107864064 A CN107864064 A CN 107864064A CN 201711452008 A CN201711452008 A CN 201711452008A CN 107864064 A CN107864064 A CN 107864064A
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- repairment
- mobile phone
- enterprise number
- maintenance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- Computer Networks & Wireless Communication (AREA)
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention provides a kind of network failure based on mobile phone terminal to report platform and method for repairment, including reporting end and maintenance end for repairment, reporting end for repairment and being provided with wechat program and pay close attention to has wechat enterprise number, WeChat ID used in reporting end for repairment is uploaded to the reporting for repairment in personnel's address list of wechat enterprise number backstage, maintenance end, which is provided with wechat program and paid close attention to, the wechat enterprise number, and WeChat ID used in maintenance end is uploaded in maintenance personal's address list on the wechat enterprise number backstage；Additional alarm end is also bound in the maintenance end；It is an advantage of the invention that：1st, social benefit：The application of network terminal troublshooting platform, innovated workflow, specification troublshooting management, greatly reduces fault handling time, the raising to teams and groups' whole work efficiency generates booster action.2nd, Popularizing of A：Wechat enterprise number is widely used, and Function Extension is good, can be carried on the auxiliary routine work of other functions on this basis, further be improved operating efficiency.
Description
Technical field
The present invention relates to one kind to report platform for repairment, specifically, be related to a kind of network failure based on mobile phone terminal report for repairment it is flat
Platform and method.
Background technology
The network terminal：Company information, communication network terminal equipment, including office telephone, office computer hardware and software, beat
External equipment hardware and software such as print machine etc..
The network terminal safeguards that daily task includes fiber optic cable maintenance, transformer substation communication equipment O＆M, corporate network
Winding thread road O＆M, the maintenance of corporate networks terminal device.
At present, network-termination device is large number of and attendant is less, for example, wherein computer equipment 568, external
Equipment 350, office telephone 530, attendant has 5 people, and maintenance workload is big per capita.
In addition, the mode of reporting for repairment of troublshooting at present is manually to report for repairment, user puies forward report failure by phone or Intranet mail,
Operation maintenance personnel completes fault restoration by operation flow within the time limit of company's requirement.Specifically flow is reported for repairment referring to accompanying drawing 1.
It is it can be seen that slower by phone and mail, the speed of order, distribute leaflets and result feedback between operation flow.
In addition, attendant is classified statistics according to different processing modes to network terminal generic failure, it is as follows
Table：
| Sequence number | Processing mode | Number | Percentage | The average used time（Hour） |
| 1 | Need maintenance personal's in-situ processing | 25 | 20.5% | 4.5 |
| 2 | Maintenance personal solves by remote control | 58 | 47.5% | 2.1 |
| 3 | User of service can self-healing processing | 39 | 32% | 0.9 |
From upper table it will be seen that can be about to report for repairment by the failure that user of service's self-healing is handled under simple instruct
The 32% of failure, processing time occupancy total used time of this partial fault are longer.
The content of the invention
It is an object of the invention to overcome the weak point of above-mentioned conventional art, there is provided a kind of optimized work flow, improve
The network failure based on mobile phone terminal of network terminal maintenance efficiency reports platform and method for repairment.
The purpose of the present invention is reached by following technical measures：
Network failure based on mobile phone terminal reports platform for repairment, it is characterised in that：Including report for repairment end and maintenance end, report for repairment end be provided with it is micro-
Letter program is simultaneously paid close attention to and has wechat enterprise number, report end for repairment used in WeChat ID be uploaded to the personnel of reporting for repairment on wechat enterprise number backstage and lead to
In news record, maintenance end, which is provided with wechat program and paid close attention to, the wechat enterprise number, and WeChat ID used in maintenance end is uploaded to
In maintenance personal's address list on the wechat enterprise number backstage；
Additional alarm end has also been bound at the maintenance end, and the additional alarm end includes binding bracket and warning device；
The warning device includes SIM card, mainboard, loudspeaker, power supply and radio frequency part, and the communication number of the SIM card uploads
To the wechat enterprise number backstage maintenance personal's address list in and with bound maintenance end used in WeChat ID bind；
The binding bracket includes two panel components being hinged, and one of panel component is provided with mobile phone fixation kit,
Side of one of panel component away from another panel component is connected with support panel part.
A kind of specific prioritization scheme, the mobile phone fixation kit includes outer framework, groove is provided with the outer framework, described
The first fixed plate and the second fixed plate are provided with groove, first fixed plate is connected with driving, and it clamps the first clamping of mobile phone
Device, second fixed plate is connected with driving, and it clamps the second clamping device of mobile phone；
First fixed plate and second fixed plate are vertically arranged.
A kind of specific prioritization scheme, first clamping device include the first bolt and the first nut, first bolt
Connected with first nut thread, the first stopper slot, first bolt and first nut are provided with the outer framework
In first stopper slot, described first bolt one end, which passes first stopper slot and fixed with first fixed plate, to be connected
Connect, first stopper slot can limit first nut and be axially moveable；
Second clamping device includes the second bolt and the second nut, and second bolt and second nut thread connect
Connecing, the second stopper slot is provided with the outer framework, second bolt and second nut are located in second stopper slot,
Described second bolt one end passes second stopper slot and is fixedly connected with second fixed plate, and second stopper slot can limit
Second nut is made to be axially moveable.
A kind of specific prioritization scheme, first fixed plate are shaped as L-shaped, and second fixed plate is shaped as L-shaped.
In use, mobile phone can further be fixed by the shape by Mobile phone card in L-shaped neck.
A kind of specific prioritization scheme, the support panel part detachably connect provided with what is be engaged with the panel component
Relay part.
A kind of specific prioritization scheme, the detachable connection part are groove, VELCRO, double buckle or magnet.
A kind of specific prioritization scheme, it is hinged by flexible material strip of paper used for sealing between two panel components, one of panel part
It is hinged between part and the support panel part by the flexible material strip of paper used for sealing；
A kind of specific prioritization scheme, the foldable setting of support panel part.
A kind of specific prioritization scheme, what the network failure based on mobile phone terminal reported platform for repairment reports method for repairment, it is characterised in that：Bag
Include following steps：
A, personnel are reported for repairment and log in wechat enterprise number；
B, report the troubleshooting guiding book in personnel inquiry wechat enterprise number for repairment, handled certainly according to troubleshooting guiding book failure；
If C, the personnel of reporting for repairment are unable to failure from handling, fill in work order and carry out troublshooting；
D, work order is distributed to maintenance personal by hand；
E, maintenance personal is connected to troublshooting, handling failure.
A kind of specific prioritization scheme, the network failure based on mobile phone terminal report the development approach of platform for repairment, it is characterised in that：Bag
Include following steps：
S1, computer exploitation program downloaded and installed；
S2, wechat enterprise number account application；
S3, code is write, function code is docked with the wechat enterprise number；
S4, collection report personal information for repairment and are uploaded to wechat enterprise number backstage；
S5, collection maintenance personal's information are uploaded to wechat enterprise number backstage；
S6, overall trial operation.
By adopting the above-described technical solution, compared with prior art, it is an advantage of the invention that：
1st, social benefit：The application of network terminal troublshooting platform, innovated workflow, specification troublshooting management,
Fault handling time is greatly reduced, the raising to teams and groups' whole work efficiency generates booster action.
2nd, Popularizing of A：Wechat enterprise number is widely used, and Function Extension is good, can carry on other on this basis
Function aids in routine work, further improves operating efficiency.
The invention will be further described with reference to the accompanying drawings and detailed description.
Brief description of the drawings
Accompanying drawing 1 is that legacy network terminal fault reports business process map for repairment.
Accompanying drawing 2 is the structural representation of binding bracket of the present invention.
Accompanying drawing 3 is the side structure schematic diagram of binding bracket of the present invention.
Accompanying drawing 4 is a kind of use state figure of binding bracket of the present invention.
Accompanying drawing 5 is the structural representation of mobile phone fixation kit.
Accompanying drawing 6 is the partial structural diagram of mobile phone fixation kit.
Accompanying drawing 7 is the workflow diagram of warning device.
Accompanying drawing 8 is the flow chart that the network failure of the invention based on mobile phone terminal reports platform for repairment.
Embodiment
Embodiment 1：As shown in accompanying drawing 2-8, the network failure based on mobile phone terminal reports platform for repairment, including reports end and maintenance for repairment
End.
Reporting end for repairment and being provided with wechat program and pay close attention to has wechat enterprise number, reports WeChat ID used in holding for repairment and is uploaded to wechat
Report for repairment in personnel's address list on enterprise number backstage.Reporting end for repairment includes being provided with the smart mobile phone of camera.
Maintenance end, which is provided with wechat program and paid close attention to, the wechat enterprise number, and WeChat ID used in maintenance end is uploaded to
In maintenance personal's address list on the wechat enterprise number backstage.Repairing end includes the mobile terminals such as smart mobile phone and/or tablet personal computer
And/or the fixing end such as desktop computer and/or notebook.
Additional alarm end has also been bound at the maintenance end, and the additional alarm end includes binding bracket 1 and warning device 2.
The binding bracket 1 includes first panel part 11, second panel part 12, support panel part 13.
First panel part 11 and second panel part 12 are hinged, and second panel part 12 is away from first panel part
11 side is be hinged with support panel part 13, the 13 foldable setting of support panel part, and support panel part 13 is not with second
The be hinged side of panel component 12 is detachably connected with first panel part 11.
Support panel part 13 is not provided with the side that second panel part 12 is hinged and is engaged with first panel part 11
Groove.In addition it is also possible to it is provided with and first panel in the side that support panel part 13 is not hinged with second panel part 12
The VELCRO that part 11 is engaged, the VELCRO being engaged is set on first panel part 11；In addition, VELCRO can be replaced
For double buckle or magnet.
It is hinged between two panel components by flexible material strip of paper used for sealing, one of panel component and the supporting surface plate portion
It is hinged between part by the flexible material strip of paper used for sealing.
First panel part 11 is provided with mobile phone fixation kit 3, and the mobile phone fixation kit 3 includes outer framework 31, described outer
Groove 32 is provided with framework 31, the first fixed plate 33 and the second fixed plate 34, first fixed plate are provided with the groove 32
33 are connected with driving, and it clamps the first clamping device of mobile phone, and second fixed plate 34 is connected with driving, and it clamps the of mobile phone
Two clamping devices.
First fixed plate 33 and second fixed plate 34 are vertically arranged.
First clamping device includes the first bolt 35 and the first nut 36, first bolt 35 and first spiral shell
Mother 36 is threadedly coupled, and is provided with the first stopper slot in the outer framework, first bolt 35 and first nut 36 are located at institute
To state in the first stopper slot, described one end of first bolt 35 passes first stopper slot and is fixedly connected with first fixed plate,
First stopper slot can limit first nut 36 and be axially moveable.
Second clamping device includes the second bolt 37 and the second nut 38, second bolt 37 and second spiral shell
Mother 38 is threadedly coupled, and is provided with the second stopper slot in the outer framework, second bolt 37 and second nut 38 are located at institute
To state in the second stopper slot, described one end of second bolt 37 passes second stopper slot and is fixedly connected with second fixed plate,
Second stopper slot can limit second nut 38 and be axially moveable.
First fixed plate 33 is shaped as L-shaped, and second fixed plate 34 is shaped as L-shaped.
The bottom of first fixed plate 33 is slidably connected with outer framework 1 by slide rail, and the bottom of the second fixed plate 34 is logical with outer framework 1
Cross slide rail to be slidably connected, the bottom of outer framework 1 is provided with the chute being engaged with swallow-tail form slide rail.Slide rail is swallow-tail form slide rail, also may be used
To replace with work shape slide rail.
The quantity of first clamping device is two, and two the first clamping devices are symmetrical arranged.In addition, the first clamping device
Quantity can also be one.
The quantity of second clamping device is one.In addition, the quantity of the second clamping device can also be two, two second
Clamping device is symmetrical arranged.
The warning device 2 includes SIM card, mainboard, loudspeaker, power supply and radio frequency part.
Mainboard is connected with SIM card, loudspeaker, power supply and radio frequency part respectively.
The warning device 2 also includes shaking device, and shaking device is connected with mainboard and power supply respectively.
Warning device 2 can disassemble conversion using waste mobile phone, by the mainboard that can be used in waste mobile phone, SIM card holder, raise
Sound device, power supply and radio frequency part are split out, and are used on binding bracket 1.
The waste mobile phone that waste mobile phone can be damaged for no old mobile phone or part splits out the part that can be used and bought again
The part of homotype trumpeter's machine.
Warning device 2 also includes charging inlet.Conventional disused mobile battery is charge-discharge battery, can be filled by charging inlet
Electricity and be connected by charging inlet and data wire with mobile phone terminal used in maintenance personal and be its power.
The tinkle of bells can be set before disassembling, and after disassembling using other handset calls to test its jingle bell and vibrating effect.
Shell is socketed outside warning device 2 and be fixedly connected with binding bracket 1 after can directly disassembling.
The communication number of the SIM card is uploaded in maintenance personal's address list on the wechat enterprise number backstage and with being tied up
WeChat ID used in fixed maintenance end is bound.
Reporting end for repairment has following functions：
First, it is available for reporting personnel's login wechat enterprise number for repairment, inquires about failure guiding book；
2nd, after reporting personnel for repairment and can not voluntarily repairing failure according to failure guiding book, the maintenance personal in wechat enterprise number may be selected,
Failure is taken pictures and uploads wechat enterprise number together with failure word description, then can dial personnel's SIM card number of sending someone.
Maintenance end has following functions：
First, fixing end.
Backstage receives the repairing information for reporting personnel's transmission for repairment.
Arrange special messenger to be bound with fixing end, be responsible for distribute leaflets.
Can be by first panel part 11, second panel part 12, support panel part 13 as shown in figure 4, making aid prompting
End is voluntarily stood on desktop, coordinates fixing end to use.
After the incoming ring tone of SIM card number is heard, login wechat enterprise backstage is checked and manual distribute leaflets.
Maintenance distribute leaflets personnel complete group according to the wherein people's forwarding information reported for repairment in time order and function selection maintenance address list
It is single.
After the completion of distribute leaflets, maintenance distribute leaflets personnel can call according to the SIM card number of maintenance personal in the address list.
2nd, mobile terminal.
Maintenance personal is connected in outer maintenance failure, by mobile terminal with mobile phone fixation kit.Mobile terminal can be carried with.
After the incoming ring tone of SIM card number is heard, maintenance personal can learn the failure of maintenance in need, log in wechat enterprise number and check simultaneously
Processing.
SIM card telephone call is without connecting, and without replying, the personnel of dialing are hung up after dialing certain time.
Understand, flow can be optimized by the personnel of reporting for repairment voluntarily handling failure and distribute leaflets, can by the automatic order of maintenance personal,
Improve the speed of order, distribute leaflets and result feedback；The personnel of reporting for repairment can urge prompting maintenance personal, auxiliary by additional alarm end
Warning end can coordinate polytype maintenance end to use, and flexibly and easily, be transformed using old and useless article, and cost is cheap, auxiliary report
Alert end can complete the prompting to maintenance personal, be checked without constantly logging in, avoiding maintenance personal from repairing outside is inconvenient to check postal
The situation of part.
The upload of above-mentioned repairing information, distribute can utilize the unlimited message sending function that carries of wechat enterprise number send and
Forward message, can also self-developing program be uploaded to wechat enterprise number backstage, make function more abundant.
Embodiment 2：What the network failure based on mobile phone terminal reported platform for repairment reports method for repairment, comprises the following steps：
A, personnel are reported for repairment and log in wechat enterprise number.
B, the troubleshooting guiding book in personnel inquiry wechat enterprise number is reported for repairment, according to troubleshooting guiding book failure at
Reason.
Report personnel for repairment according to failure to be classified, mode classification includes software fault, hardware fault.
Most common failure settling mode includes：
First, maintenance personal's Solve on site.Including：Exchange fault, system repeatedly are restarted, cannot be started up, netting twine head damages,
Windows system files loss, system crash, machine blue screen, printer failure, netting twine damage, device password forget, user's line
Failure, system refitting, exchange fault, phone tail optical fiber are damaged.
2nd, maintenance personal remotely solves.Including system infections virus, OA can not receiving and dispatching mail, set without caller identification, system
Mistake, level of application installation conflict are put, authority change, printer installation driver, software fault is dialed, increases newly and carry out electrotransfer
Function, software lack plug-in unit, door password is reset.
3rd, user of service can self-healing.Including printer is unresponsive, OA can not receiving and dispatching mail, system disk insufficient space,
One-to-two joint looseness, input method mistake, electrical power contacts are bad, the setting of hosts files is changed in system, phone damages, is
System sets that mistake, system rubbish file be excessive, system plugin installation, occupying system resources, interchanger crash, IP address and/or
DNS webmasters set wrong.
If C, the personnel of reporting for repairment are unable to failure from handling, fill in work order and carry out troublshooting.
Report personnel for repairment to take pictures to failure, by the maintenance personal in photo and failure word description selection enterprise directory
Send information.
D, work order is distributed to maintenance personal by hand.
Report personnel for repairment to be called according to SIM card number of the maintenance personal in enterprise directory, telephone bell is as report
Alert prompting prompting maintenance personal has received distribute leaflets.Maintenance personal is without by SIM card clawback or carrying out other operations.
E, maintenance personal is connected to troublshooting, handling failure.
Maintenance personal logs in wechat enterprise number, checks the fault message sent, failure is handled.
Embodiment 3：Network failure based on mobile phone terminal reports the development approach of platform for repairment, as shown in figure 8, including following step
Suddenly：
S1, computer exploitation program downloaded and installed.
Exploitation program is notepad++ programs.
Specific steps include：1st, notepad++ programs are downloaded by external network；2nd, notepad++ programs are installed to
On office computer and test use.
S2, wechat enterprise number account application.
Specific steps include：1st, account registration is completed according to register method, selects type of business information, filled in mutually inside the Pass
Hold, be authenticated；2nd, after completing material upload, by the period under review of three days, certification has been successfully passed and can use.
S3, code is write, function code is docked with enterprise number.
Program, program language PHP are write using developing instrument notepad++.
First, front-end and back-end are made.
According to enterprise number feature, it is divided into mobile phone terminal and background maintenance two parts content.
The effect of functional module such as following table：
1st, failure is write from processing module module.
Specifically, homepage is classified in front end, including homepage is shown and bottom column two parts content, and bottom column is divided into software and hard
Part.
Partial code content is as follows：
<php
$cookiepath='/';//cookie action paths
define('IN_DISCUZ',TRUE);
define('UC_CLIENT_VERSION','1.5.0');/ teUCenter version identifiers
define('UC_CLIENT_RELEASE','20081031');
define('API_DELETEUSER',1);/ te user deletes api interface switch
define('API_RENAMEUSER',1);/ te user rename api interface switch
define('API_GETTAG',1);/ te obtains label A PI interface switches
define('API_SYNLOGIN',1);/ te synchronously logs in api interface switch
define('API_SYNLOGOUT',1);/ te synchronously publishes api interface switch
define('API_UPDATEPW',1);/ te change user cipher switches
define('API_UPDATEBADWORDS',1);The list of/te trasaction keys switchs
define('API_UPDATEHOSTS',1);/ te renewal domain name mapping caching switches
define('API_UPDATEAPPS',1);/ te renewal list of application switches
define('API_UPDATECLIENT',1);/ te renewal client-cache switches
define('API_UPDATECREDIT',1);/ te renewal user integral switches
define('API_GETCREDITSETTINGS',1);/ te provides integration to UCenter and sets switch
define('API_GETCREDIT',1);/ te obtains a certain integral restrictor of user
define('API_UPDATECREDITSETTINGS',1);/ te renewal application integrations set switch
define('API_RETURN_SUCCEED','1');
define('API_RETURN_FAILED','-1');
define('API_RETURN_FORBIDDEN','-2');
define('DISCUZ_ROOT','../');
define('THINKCMF_AUTH','thinkcmf_auth');
And：
Http advice methods common/te
if(!defined('IN_UC')){
error_reporting(0);
set_magic_quotes_runtime(0);
defined('MAGIC_QUOTES_GPC')||define('MAGIC_QUOTES_GPC',get_magic_quotes_
gpc());
require_onceDISCUZ_ROOT.'./uc_client/config.inc.php';
$_DCACHE=$get=$post=array();
$code=@$_GET['code'];
parse_str(_authcode($code,'DECODE',UC_KEY),$get);
if(MAGIC_QUOTES_GPC){
$get=_stripslashes($get);
}。
Platform is reported for repairment by mobile phone terminal login and checks result；It is determined that realize enterprise number failure from the bottom for handling software, hardware
Column is shown.
2nd, work out troubleshooting guiding book and complete material upload.
Maintenance record is consulted, failure is counted and completes failure modes according to software and hardware.Specifically, consult information, communication specially
The maintenance record of industry, all fault messages are counted, and complete to classify.
Establishment troubleshooting guiding book simultaneously completes material upload.Specifically, the fault message of statistics is uploaded according to classification
Backstage is safeguarded to enterprise number.
Tested by using mobile phone terminal, realize the query function of troubleshooting guiding book.It is determined that it can be rectified by mobile phone
Often check guiding book.
2nd, write work order and fill in module, work order enquiry module, work order receiving module, work order and distribute functional module simultaneously
Docked with wechat enterprise number.
1st, work order, which fills in module, includes following input item：Guarantee department, report people for repairment, report the time for repairment, report address, contact electricity for repairment
Words, mobile phone, report classification, action etc. eight for repairment.
Specifically, write using notepad++ completion codes, by backstage variant code forward into front end HTML, realize
Dynamic page；Dynamic page is docked with wechat enterprise number by enterprise number interface, realizes that work order fills in function.
Tested by mobile phone terminal.It is determined that it can realize that work order fills in function with uploading pictures.
2nd, work order enquiry module is completed.
Work order inquiry is completed first.Specifically, write using notepad++ completion codes, by backstage variant code forward
Into front end HTML, dynamic page is realized；Dynamic page is docked with wechat enterprise number by enterprise number interface, realizes that work order is looked into
Ask function.
Tested by mobile phone terminal.Sequence information can be inquired about by inputting order number, realizes work order query function.
Secondly, work order Query Result is completed to show.Work order Query Result shows including performance, order situation, is lined up
Situation etc. three.
Specifically, write using notepad++ completion codes, by backstage variant code forward into front end HTML, realize
Dynamic page；Dynamic page is docked with wechat enterprise number by enterprise number interface, realizes work order query function.
Tested by mobile phone terminal.Work order Query Result can realize three contents such as performance, order situation, queuing situation
Display function, realization of goal.
3rd, write using notepad++ completion codes and dock program with wechat enterprise number, realize order list on time
Between sequentially arrangement display.
3rd, communication function is selected.
1st, the small assistant of enterprise is added using center.
Specifically, the small assistance application of enterprise is added in wechat background maintenance.
2nd, the small assistant of enterprise is configured.
The setting of every terms of information is completed, and title is changed to：" information consultation ".
Tested by mobile phone terminal, realize and sent with the information of user, realize communication function.
S4, collection report personal information for repairment and are uploaded to wechat enterprise number backstage.
1st, specific responsibility people is reported in selection for repairment.
Formulate and issue a notice, ask all departments to report and specialize in the information such as people's name, WeChat ID for network terminal troublshooting.
2nd, arrange and be uploaded to enterprise number backstage.After completing data collection, carried out according to enterprise number address list uploaded format
Data to arrange is simultaneously successfully uploaded to backstage.
3rd, issue a notice to specific responsibility people is reported for repairment, pay close attention to enterprise number.
Checked by backstage, all report specific responsibility people for repairment and successfully paid close attention to enterprise number, pay close attention to success rate 100%.
S5, collection maintenance personal's information are uploaded to wechat enterprise number backstage.
1st, count maintenance personal's information and import backstage.
Data collection is completed according to address list form, and is successfully uploaded to backstage.
2nd, maintenance personal pays close attention to enterprise number.
3rd, checked by backstage, whole maintenance personals successfully pay close attention to enterprise number, pay close attention to success rate 100%.
4th, selection distributes maintenance personal by hand.
Maintenance personal is as distributing personnel for selection.
Arrange the personnel to be responsible for work order and distribute function.
In addition, the application function that information interchange module can use enterprise number to carry is realized.
S6, overall trial operation.
1st, the use to platform reports authorities to examine.
2nd, report specific responsibility people's progress system for repairment to every department and office and use training
3rd, different department's specific responsibility people of people 20 are selected, are issued a notice, report 1 is carried for each person every day and reports work order for repairment, and inquire about work order in good time
Situation.
4th, real work is simulated to carry out distribute leaflets and complete maintenance task.Group member simulates according to routine work situation daily
Distribute leaflets work is carried out, and completes maintenance task, carries out work order confirmation.
By the trial operation of 7 days, running software was stable, can normally complete the order of work order and distribute work, not occur
Problem, work order receive and distribute success rate 100%.
Effect inspection：
（One）Target inspection
1st, the effort by group member over the past half year, network terminal troublshooting platform development is completed and the on-line running that succeeds, real
User malfunction is showed and the function such as has distributed from processing, troublshooting, work order.In 6-7 months, through the lasting detection to system, successfully connect
Receive and distribute 82 work orders, system operation is normal.
2nd, corporate networks terminal fault processing promptness rate is significantly improved, and is carried out according to network terminal troubleshooting mode
Statistic of classification, 6-7 month network terminal troubleshooting mode statistical forms are as shown in the table：
| Sequence number | Processing mode | Number | Percentage | The average used time（Hour） |
| 1 | Need maintenance personal's in-situ processing | 27 | 34.2% | 3.2 |
| 2 | Maintenance personal solves by remote control | 52 | 65.8% | 1.3 |
| 3 | User of service can self-healing processing | 3 | 0% | 0.1 |
By statistics, user of service can the work order number of self-healing processing be reduced to 3 times, the average used time is small for 1.88
When, troubleshooting efficiency improves：（2.2-1.88）/2.2=14.5%.
Performance analysis：
1st, social benefit.
The application of network terminal troublshooting platform, innovated workflow, specification troublshooting management, greatly reduces
Fault handling time, the raising to teams and groups' whole work efficiency generate booster action.
2nd, Popularizing of A.
Wechat enterprise number is widely used, and Function Extension is good, can carry on other functions auxiliary day on this basis
Often work, further improves operating efficiency.
（Three）Consolidation follow-up investigations
The platform application situation in 8-10 months has been investigated, it is stable, do not go wrong.109 work order situations are carried out simultaneously
Statistical analysis, such as following table：
| Sequence number | Processing mode | Number | Percentage | The average used time（Hour） |
| 1 | Need maintenance personal's in-situ processing | 39 | 35.8% | 3.1 |
| 2 | Maintenance personal solves by remote control | 70 | 64.2% | 1.3 |
| 3 | User of service can self-healing processing | 0 | 0% | 0 |
By statistics, user of service can the work order number of self-healing processing be reduced to 0 time, the average used time is small for 1.94
When, troubleshooting efficiency improves：（2.2-1.94）/2.2=11.8%.
Claims (10)
1. the network failure based on mobile phone terminal reports platform for repairment, it is characterised in that：Including reporting end and maintenance end for repairment, report end for repairment and be provided with
Wechat program is simultaneously paid close attention to and has wechat enterprise number, report end for repairment used in WeChat ID be uploaded to wechat enterprise number backstage report personnel for repairment
In address list, maintenance end, which is provided with wechat program and paid close attention to, the wechat enterprise number, repairs WeChat ID used in end and uploads
Into maintenance personal's address list on the wechat enterprise number backstage；
Additional alarm end has also been bound at the maintenance end, and the additional alarm end includes binding bracket and warning device；
The warning device includes SIM card, mainboard, loudspeaker, power supply and radio frequency part, and the communication number of the SIM card uploads
To the wechat enterprise number backstage maintenance personal's address list in and with bound maintenance end used in WeChat ID bind；
The binding bracket includes two panel components being hinged, and one of panel component is provided with mobile phone fixation kit,
Side of one of panel component away from another panel component is connected with support panel part.
2. the network failure according to claim 1 based on mobile phone terminal reports platform for repairment, it is characterised in that：The mobile phone is fixed
Component includes outer framework, and groove is provided with the outer framework, the first fixed plate and the second fixed plate are provided with the groove, described
First fixed plate is connected with driving, and it clamps the first clamping device of mobile phone, and second fixed plate is connected with driving, and it clamps hand
Second clamping device of machine；
First fixed plate and second fixed plate are vertically arranged.
3. the network failure according to claim 2 based on mobile phone terminal reports platform for repairment, it is characterised in that：Described first clamps
Device includes the first bolt and the first nut, and first bolt is connected with first nut thread, set in the outer framework
There is the first stopper slot, first bolt and first nut are located in first stopper slot, described first bolt one end
Pass first stopper slot to be fixedly connected with first fixed plate, first stopper slot can limit the first nut edge
Axial movement；
Second clamping device includes the second bolt and the second nut, and second bolt and second nut thread connect
Connecing, the second stopper slot is provided with the outer framework, second bolt and second nut are located in second stopper slot,
Described second bolt one end passes second stopper slot and is fixedly connected with second fixed plate, and second stopper slot can limit
Second nut is made to be axially moveable.
4. the network failure according to claim 2 based on mobile phone terminal reports platform for repairment, it is characterised in that：Described first fixes
Plate is shaped as L-shaped, and second fixed plate is shaped as L-shaped.
5. the network failure based on mobile phone terminal according to one of claim 1-4 reports platform for repairment, it is characterised in that：Institute
State support panel part and be provided with the detachable connection part being engaged with the panel component.
6. the network failure according to claim 5 based on mobile phone terminal reports platform for repairment, it is characterised in that：It is described detachably to connect
Relay part is groove, VELCRO, double buckle or magnet.
7. the network failure based on mobile phone terminal according to one of claim 1-4 reports platform for repairment, it is characterised in that：Two
It is hinged by flexible material strip of paper used for sealing between individual panel component, is passed through between one of panel component and the support panel part
The flexible material strip of paper used for sealing is hinged.
8. the network failure based on mobile phone terminal according to one of claim 1-4 reports platform for repairment, it is characterised in that：Branch
Support the foldable setting of panel component.
What 9. the network failure based on mobile phone terminal reported platform for repairment reports method for repairment, it is characterised in that：Comprise the following steps：
A, personnel are reported for repairment and log in wechat enterprise number；
B, report the troubleshooting guiding book in personnel inquiry wechat enterprise number for repairment, handled certainly according to troubleshooting guiding book failure；
If C, the personnel of reporting for repairment are unable to failure from handling, fill in work order and carry out troublshooting；
D, work order is distributed to maintenance personal by hand；
E, maintenance personal is connected to troublshooting, handling failure.
10. the network failure based on mobile phone terminal reports the development approach of platform for repairment, it is characterised in that：Comprise the following steps：
S1, computer exploitation program downloaded and installed；
S2, wechat enterprise number account application；
S3, code is write, function code is docked with the wechat enterprise number；
S4, collection report personal information for repairment and are uploaded to wechat enterprise number backstage；
S5, collection maintenance personal's information are uploaded to wechat enterprise number backstage；
S6, overall trial operation.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711452008.1A CN107864064A (en) | 2017-12-28 | 2017-12-28 | Network failure based on mobile phone terminal reports platform and method for repairment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711452008.1A CN107864064A (en) | 2017-12-28 | 2017-12-28 | Network failure based on mobile phone terminal reports platform and method for repairment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107864064A true CN107864064A (en) | 2018-03-30 |
Family
ID=61707516
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201711452008.1A Pending CN107864064A (en) | 2017-12-28 | 2017-12-28 | Network failure based on mobile phone terminal reports platform and method for repairment |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN107864064A (en) |
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| CN109831590A (en) * | 2019-01-15 | 2019-05-31 | 深圳供电局有限公司 | A kind of telecommunication management platform and management method |
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