CN103020217A - Microblog-based system and method for consultation, requested repair and requested installation of natural gas - Google Patents
Microblog-based system and method for consultation, requested repair and requested installation of natural gas Download PDFInfo
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- CN103020217A CN103020217A CN2012105308575A CN201210530857A CN103020217A CN 103020217 A CN103020217 A CN 103020217A CN 2012105308575 A CN2012105308575 A CN 2012105308575A CN 201210530857 A CN201210530857 A CN 201210530857A CN 103020217 A CN103020217 A CN 103020217A
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Abstract
The invention provides a microblog-based system and method for consultation, requested repair and requested installation of natural gas. The method comprises the steps of: receiving information groups sent by bound microblog accounts of users by a microblog account of a natural gas company; classifying and accumulating the information groups according to a preset standard; issuing a microblog message by the natural gas company via the microblog account; replying any one or multiple microblog messages in a first accumulation group by the natural gas company via the microblog account; replying any one or multiple microblog messages in a second accumulation group by the natural gas company via the microblog account; and replying any one or multiple microblog messages in a third accumulation group by the natural gas company via the microblog account. According to the invention, time and manpower are saved, the operating cost of the natural gas company is reduced, and the communication between the natural gas users and the natural gas company is facilitated.
Description
Technical field
The present invention relates to the microblog technology field, relate in particular to a kind of system and method for seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging.
Background technology
In the prior art, the resident runs in the rock gas process that the problem that is ignorant of can be come natural gas companies or the rock gas business hall is seeked advice from or Please ring for assistance face to face, equally also natural gas companies or rock gas business hall are preengage in advance or are reserved by phone first to relate to the matters such as rock gas breakdown maintenance or rock gas installation, causing can not be timely, solve fast the problem that occurs in the natural gas motorcar is obtained consulting, equally also exist reporting for repairment, applying to install life period delays, cause manpower waste and temporal wait and inconvenience in life, can cause again the natural gas companies operation cost to increase as increasing the rock gas business hall.
At present popular microblogging, a kind of popular information interchange means, microblogging, it is microblogging visitor's (MicroBlog) abbreviation, be an Information Sharing based on customer relationship, propagate and obtain platform, the user can be set up individual community by WEB, WAP and various client, with the literal lastest imformation about 140 words, and realizes immediately sharing.
Application publication number is the method that CN101938522A discloses a kind of voice microblog service, it utilizes the call voice interaction mode to provide the user take voice as main microblog service, link to each other with telecommunications switch by user side, telecommunications switch links to each other with the voice microblog service servomechanism, the voice microblog service servomechanism provides user side to choose the corresponding with service operating process with the call voice interaction mode, so that user side uses selected service item, there is following problem in this technology: 1, after the user uses voice operating, directly order is seen its content, and voice content is not directly perceived; 2, the user is behind voice operating, and voice messaging is published on personal network's microblogging visitor or the personal network's blogger, cause equally other listeners need to open outer sound or the band earphone just can open voice messaging; 3, the user is when voice operating, runs into poor signal or the voice microphone goes wrong, and can cause voice fuzzy, causes listening to difficulty;
Summary of the invention
The present invention is directed to problems of the prior art, adopt the microblogging form to solve the resident to using the problem of rock gas aspect, and rock gas reported for repairment, applies to install and preengage, make the user finish fast, rapidly consulting, report for repairment, apply to install, time and manpower is saved, reduce the natural gas companies operation cost, made things convenient for the communication of gas user and gas company.
A kind of method of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging provided by the invention comprises:
1), gas company is provided with a microblogging account at micro-blog server, and receives the ensemble that the user's microblogging account from the one or more bindings that are associated sends over;
2), by the standard that sets in advance ensemble is classified and collect;
3), gas company microblogging account microblog message publishing, Twitter message is issued by micro-blog server;
4), gas company microblogging account collects any one or more Twitter message answer among the group to first, and shows in user's microblogging account terminal of binding;
5), gas company microblogging account collects any one or more Twitter message answer among the group to second, and shows in user's microblogging account terminal of binding;
6), gas company microblogging account is replied any one or more Twitter message of Sangui terrace cluster, and is shown in user's microblogging account terminal of binding.
Wherein, described 2) in ensemble classified and collect, mainly be divided into consulting and collect the group, report for repairment and collect the group, apply to install and collect the group, described 4), 5), 6) in mention respectively described first collect group, second collect group, Sangui terrace cluster respectively corresponding described consulting collect the group, report for repairment and collect the group, apply to install and collect the group.
Wherein, described 2) in ensemble is arranged the key word sign, utilize key word that ensemble is classified and collect.
Wherein, described 3) be specially:
Gas company microblogging account microblog message publishing, the gas company terminal receives Twitter message to be released, if the input instruction is yes, Twitter message is issued by micro-blog server, shows in the gas company terminal simultaneously;
Gas company microblogging account microblog message publishing, the gas company terminal receives Twitter message to be released, if the input instruction is no, after terminal receives the input instruction, Twitter message is deleted, blocked Twitter message and send to server end, be not presented on the gas company terminal simultaneously;
User's microblogging account of binding gas company microblogging account can receive the Twitter message of gas company microblogging account issue in real time, and shows in user's microblogging account terminal;
The Twitter message of described gas company microblogging account issue is mainly rock gas resident service instruction/item literal or picture or video, and described user's microblogging account with the binding of gas company microblogging account can be reprinted literal or picture or video.
Wherein, specifically also comprise described 5):
Gas company microblogging account receives the micro-blog information of user's microblogging account answer of binding, and the micro-blog information of replying is carried out key search, affirmation;
After key search, confirming, the micro-blog information that gas company microblogging account is replied user's microblogging places an order, and the micro-blog information after will placing an order is printed the department of reporting for repairment that transfers to;
After the department of reporting for repairment received and reports file for repairment, the user of phone contact appointment keeped in repair combustion gas to the doorstep;
Signature after the department of reporting for repairment will keep in repair singly goes to gas company microblogging Customer Service Department, gas company microblogging Customer Service Department login gas company microblogging account, reported micro-blog information among the group for repairment and collected reporting for repairment to collect, and to not completely reporting micro-blog information and not key search for repairment, confirming that micro-blog information is classified and collect.
Wherein, specifically also comprise described 6): gas company microblogging account receives the micro-blog information of user's microblogging account answer of binding, and the micro-blog information of replying is carried out key search, affirmation;
After key search, confirming, the micro-blog information that gas company microblogging account is replied user's microblogging places an order, and the micro-blog information after will placing an order is printed the department of reporting for repairment that transfers to;
After the department of applying to install received and applies to install file, the user of phone contact appointment installed combustion gas to the doorstep;
The signature that the department of applying to install will install singly goes to gas company microblogging Customer Service Department, gas company microblogging Customer Service Department login gas company microblogging account, applied to install micro-blog information among the group and collected applying to install to collect, and to not completely applying to install micro-blog information and not key search, confirming that micro-blog information is classified and collect.
Accordingly, the present invention also provides a kind of system of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging, comprising:
Microblogging account terminal: be used for gas company microblogging account or user's microblogging account and receive micro-blog information to be released, and by instruction issuing microblog information;
Microblogging account server end: be used for the micro-blog information that issue gas company microblogging account or user's microblogging account send;
Display end is used for the micro-blog information of issue is shown;
Collect module, the ensemble that the user's microblogging account that is used for binding sends is retrieved and is collected;
Son collects module, is used for reporting for repairment collecting the group or applying to install the micro-blog information that collects the group collecting.
Wherein, described microblogging account terminal comprises gas company microblogging account terminal and user's microblogging account terminal.
Wherein, described display end can be computer or mobile phone.
A kind of method and system of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging provided by the invention, it utilizes popular at present miniature blog to be user's answering questions, can provide simultaneously up-to-date the most efficiently information to understand rock gas for the user, that has avoided that the transmission transacting business causes waits as long for, improved gas company service quality, reduce the gas company operation cost, reduced manpower and the waste above the time, improved the convenience of life.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art, the below will do to introduce simply to the accompanying drawing of required use in embodiment or the description of the Prior Art, apparently, accompanying drawing in the following describes only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is embodiment of the method one process flow diagram that a kind of rock gas based on microblogging provided by the invention is seeked advice from, reported for repairment, applies to install;
Fig. 2 is embodiment of the method two process flow diagrams that a kind of rock gas based on microblogging provided by the invention is seeked advice from, reported for repairment, applies to install;
Fig. 3 is embodiment of the method three process flow diagrams that a kind of rock gas based on microblogging provided by the invention is seeked advice from, reported for repairment, applies to install;
Fig. 4 is embodiment of the method four process flow diagrams that a kind of rock gas based on microblogging provided by the invention is seeked advice from, reported for repairment, applies to install;
Fig. 5 is a kind of system flowchart of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging provided by the invention.
Embodiment
The embodiment of the invention adopts the microblogging communication mode, be user's answering questions, can provide simultaneously up-to-date the most efficiently information to understand rock gas for the user, that has avoided that the transmission transacting business causes waits as long for, improved gas company service quality, reduce the gas company operation cost, reduced manpower and the waste above the time, improved the convenience of life.
Referring to Fig. 1, embodiment of the method one process flow diagram of seeking advice from, reporting for repairment, apply to install for a kind of rock gas based on microblogging provided by the invention.
A kind of method of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging provided by the invention mainly comprises:
1), gas company is provided with a microblogging account at micro-blog server, and receives the ensemble that the user's microblogging account from the one or more bindings that are associated sends over;
2), by the standard that sets in advance ensemble is classified and collect;
3), gas company microblogging account microblog message publishing, Twitter message is issued by micro-blog server;
4), gas company microblogging account collects any one or more Twitter message answer among the group to first, and shows in user's microblogging account terminal of binding;
5), gas company microblogging account collects any one or more Twitter message answer among the group to second, and shows in user's microblogging account terminal of binding;
6), gas company microblogging account is replied any one or more Twitter message of Sangui terrace cluster, and is shown in user's microblogging account terminal of binding.
1) gas company can offer a microblogging account at micro-blog server in, utilize the login of microblogging account, can be on microblogging microblog message publishing, described Twitter message is mainly rock gas resident service instruction/item literal or picture or video, and described user's microblogging account with the binding of gas company microblogging account can be reprinted literal or picture or video; Described 2) in ensemble classified and collect, mainly be divided into consulting and collect the group, report for repairment and collect the group, apply to install and collect the group, described 4) mention respectively, 5), 6) described first collect group, second collect group, Sangui terrace cluster respectively corresponding described consulting collect the group, report for repairment and collect the group, apply to install and collect the group, described 2) in ensemble is arranged the key word sign, utilizing key word that ensemble is classified collects, the present invention carries out key class to user's micro-blog information and collects, and is convenient to the contact staff according to the different user's requests operation of answering questions of classifying.
Referring to Fig. 2, embodiment of the method two process flow diagrams of seeking advice from, reporting for repairment, apply to install for a kind of rock gas based on microblogging provided by the invention; The embodiment of the invention two process flow diagrams are mainly used in explaining above-mentioned 3) specific implementation method, described 3) be specially:
Gas company microblogging account microblog message publishing, the gas company terminal receives Twitter message to be released, if the input instruction is yes, Twitter message is issued by micro-blog server, shows in the gas company terminal simultaneously;
Gas company microblogging account microblog message publishing, the gas company terminal receives Twitter message to be released, if the input instruction is no, after terminal receives the input instruction, Twitter message is deleted, blocked Twitter message and send to server end, and be not presented at the gas company terminal;
User's microblogging account of binding gas company microblogging account can receive the Twitter message of gas company microblogging account issue in real time, and shows in user's microblogging account terminal.
Participate in Fig. 3, be embodiment of the method three process flow diagrams that a kind of rock gas based on microblogging provided by the invention is seeked advice from, reported for repairment, applies to install, the embodiment of the invention three process flow diagrams are mainly used in explaining above-mentioned 5) specific implementation method, described 5) be specially:
Gas company microblogging account receives the micro-blog information of user's microblogging account answer of binding, and the micro-blog information of replying is carried out key search, affirmation;
After key search, confirming, the micro-blog information that gas company microblogging account is replied user's microblogging places an order, and the micro-blog information after will placing an order is printed the department of reporting for repairment that transfers to;
After the department of reporting for repairment received and reports file for repairment, the user of phone contact appointment keeped in repair combustion gas to the doorstep;
Signature after the department of reporting for repairment will keep in repair singly goes to gas company microblogging Customer Service Department, gas company microblogging Customer Service Department login gas company microblogging account, reported micro-blog information among the group for repairment and collected reporting for repairment to collect, and to not completely reporting micro-blog information and not key search for repairment, confirming that micro-blog information is classified and collect.
Described 5) report for repairment by the reservation of user's microblogging account in, gas company microblogging account receives the micro-blog information of the reservation of user's microblogging account issue, the department that reports for repairment after the affirmation repairs it to the doorstep, and micro-blog informations such as repairing, repair and determine collected, improved work efficiency.
Referring to Fig. 4, be embodiment of the method four process flow diagrams that a kind of rock gas based on microblogging provided by the invention is seeked advice from, reported for repairment, applies to install, the embodiment of the invention three process flow diagrams are mainly used in explaining above-mentioned 6) specific implementation method, described 6) be specially:
Gas company microblogging account receives the micro-blog information of user's microblogging account answer of binding, and the micro-blog information of replying is carried out key search, affirmation;
After key search, confirming, the micro-blog information that gas company microblogging account is replied user's microblogging places an order, and the micro-blog information after will placing an order is printed the department of applying to install that transfers to;
After the department of applying to install received and applies to install file, the user of phone contact appointment installed combustion gas to the doorstep;
The signature that the department of applying to install will install singly goes to gas company microblogging Customer Service Department, gas company microblogging Customer Service Department login gas company microblogging account, applied to install micro-blog information among the group and collected applying to install to collect, and to not completely applying to install micro-blog information and not key search, confirming that micro-blog information is classified and collect.
Described 6) apply to install by the reservation of user's microblogging account in, gas company microblogging account receives the micro-blog information of the reservation of user's microblogging account issue, the department that applies to install after the affirmation carries out rock gas to it to the doorstep and installs, and micro-blog informations such as filling, be unkitted and determine collected, improved work efficiency.
Simultaneously, the present invention also provides a kind of system of seeking advice from, applying to install, report for repairment based on the rock gas of microblogging, referring to Fig. 5, is a kind of system flowchart of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging provided by the invention, comprising:
Microblogging account terminal: be used for gas company microblogging account or user's microblogging account and receive micro-blog information to be released, and by instruction issuing microblog information;
Microblogging account server end: be used for the micro-blog information that issue gas company microblogging account or user's microblogging account send;
Display end is used for the micro-blog information of issue is shown;
Collect module, the ensemble that the user's microblogging account that is used for binding sends is retrieved and is collected;
Son collects module, is used for reporting for repairment collecting the group or applying to install the micro-blog information that collects the group collecting.
Wherein, described microblogging account terminal comprises gas company microblogging account terminal and user's microblogging account terminal.
Wherein, described display end can be computer or mobile phone.
Below, be described in detail with regard to specific embodiment, but be not limited to this programme situation is described, under the design that does not break away from this programme description, all belong to protection domain of the present invention.
Rock gas consulting embodiment:
Gas company is established a microblogging account at microblogging account server end, by the login of microblogging account and microblog message publishing, gas company microblogging account terminal receives micro-blog information to be released, the instruction input is, micro-blog information to be released is sent to microblogging account server end, then show in computer or mobile phone by gas company microblogging account terminal, with the binding of gas company microblogging account one or more user's microblogging accounts are arranged, after user's microblogging account logs in, can check or reprint the micro-blog information in the gas company microblogging account of binding, be presented on computer or the mobile phone by user's microblogging account terminal simultaneously.Gas company microblogging account receives the ensemble that one or more user's microblogging accounts send, after collecting module and adopting key search to collect, the user's microblogging account that belongs to the rock gas consulting is replied, the micro-blog information of replying sends to the issue of microblogging account server end, so just realized exchanging between gas company and the user, made things convenient for and answerred questions, saved the time, and can check and accept whenever and wherever possible, check.
Rock gas reports embodiment for repairment:
Gas company microblogging account receives the ensemble that one or more user's microblogging accounts send, after collecting module and adopting key search to collect, carry out key search to belonging to user's microblogging account that rock gas reports for repairment, reply and confirm, treat key search, after the affirmation, the micro-blog information that gas company microblogging account is replied user's microblogging places an order, and the micro-blog information after will placing an order is printed the department of reporting for repairment that transfers to, after the department of reporting for repairment receives and reports file for repairment, the user of phone contact appointment, to the doorstep combustion gas is keeped in repair, signature after the department of reporting for repairment will keep in repair singly goes to gas company microblogging Customer Service Department, gas company microblogging Customer Service Department login gas company microblogging account, collecting module through son has reported micro-blog information for repairment and has collected reporting for repairment to collect among the group, and report micro-blog information and not key search for repairment to not complete, the affirmation micro-blog information is classified and is collected, and the complete micro-blog information that reports for repairment identified, and carry out simultaneously not complete report for repairment micro-blog information and not key search, confirm the follow-up of micro-blog information, Classification Management, clear, and can access the maintenance record in early stage, made things convenient for the preservation of maintenance record, user's microblogging account also can view real-time progress simultaneously.
Rock gas is applied to install embodiment:
Gas company microblogging account receives the ensemble that one or more user's microblogging accounts send, after collecting module and adopting key search to collect, carry out key search to belonging to user's microblogging account that rock gas applies to install, reply and confirm, treat key search, after the affirmation, the micro-blog information that gas company microblogging account is replied user's microblogging places an order, and the micro-blog information after will placing an order is printed the department of applying to install that transfers to, after the department of applying to install receives and applies to install file, the user of phone contact appointment, to the doorstep combustion gas is installed, signature after the department of applying to install will install singly goes to gas company microblogging Customer Service Department, gas company microblogging Customer Service Department login gas company microblogging account, collecting module through son has applied to install micro-blog information and has collected applying to install to collect among the group, and apply to install micro-blog information and not key search to not complete, the affirmation micro-blog information is classified and is collected, and the complete micro-blog information of applying to install identified, and carry out simultaneously not complete apply to install micro-blog information and not key search, confirm the follow-up of micro-blog information, Classification Management, clear, and can access record is installed early stage, made things convenient for the preservation that record is installed, user's microblogging account also can view real-time progress simultaneously.
Above content is the further description of the present invention being done in conjunction with concrete preferred implementation, can not assert that implementation of the present invention is confined to these explanations.For the general technical staff of the technical field of the invention, without departing from the inventive concept of the premise, can also make some simple deduction or replace, all should be considered as belonging to protection scope of the present invention.
Claims (9)
1. the method for seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging is characterized in that, comprising:
1), gas company is provided with a microblogging account at micro-blog server, and receives the ensemble that the user's microblogging account from the one or more bindings that are associated sends over;
2), by the standard that sets in advance ensemble is classified and collect;
3), gas company microblogging account microblog message publishing, Twitter message is issued by micro-blog server;
4), gas company microblogging account collects any one or more Twitter message answer among the group to first, and shows in user's microblogging account terminal of binding;
5), gas company microblogging account collects any one or more Twitter message answer among the group to second, and shows in user's microblogging account terminal of binding;
6), gas company microblogging account is replied any one or more Twitter message of Sangui terrace cluster, and is shown in user's microblogging account terminal of binding.
2. a kind of method of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging according to claim 1, it is characterized in that, described 2) in ensemble classified and collect, mainly be divided into consulting and collect the group, report for repairment and collect the group, apply to install and collect the group, described 4), 5), 6) in mention respectively described first collect group, second collect group, Sangui terrace cluster respectively corresponding described consulting collect the group, report for repairment and collect the group, apply to install and collect the group.
3. a kind of method of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging according to claim 1 is characterized in that described 2) in ensemble is arranged key word sign, utilize key word that ensemble is classified and collect.
4. a kind of method of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging according to claim 1 is characterized in that described 3) be specially:
Gas company microblogging account microblog message publishing, the gas company terminal receives Twitter message to be released, if the input instruction is yes, Twitter message is issued by micro-blog server, shows in the gas company terminal simultaneously;
Gas company microblogging account microblog message publishing, the gas company terminal receives Twitter message to be released, if the input instruction is no, after terminal receives the input instruction, Twitter message is deleted, blocked Twitter message and send to server end, be not presented at the gas company terminal simultaneously;
User's microblogging account of binding gas company microblogging account can receive the Twitter message of gas company microblogging account issue in real time, and shows in user's microblogging account terminal
The Twitter message of described gas company microblogging account issue is mainly rock gas resident service instruction/item literal or picture or video, and described user's microblogging account with the binding of gas company microblogging account can be reprinted literal or picture or video.
5. a kind of method of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging according to claim 2 is characterized in that described 5) in specifically also comprise:
Gas company microblogging account receives the micro-blog information of user's microblogging account answer of binding, and the micro-blog information of replying is carried out key search, affirmation;
After key search, confirming, the micro-blog information that gas company microblogging account is replied user's microblogging places an order, and the micro-blog information after will placing an order is printed the department of reporting for repairment that transfers to;
After the department of reporting for repairment received and reports file for repairment, the user of phone contact appointment keeped in repair combustion gas to the doorstep;
Signature after the department of reporting for repairment will keep in repair singly goes to gas company microblogging Customer Service Department, gas company microblogging Customer Service Department login gas company microblogging account, reported micro-blog information among the group for repairment and collected reporting for repairment to collect, and to not completely reporting micro-blog information and not key search for repairment, confirming that micro-blog information is classified and collect.
6. a kind of method of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging according to claim 2, it is characterized in that, described 6) specifically also comprise in: gas company microblogging account receives the micro-blog information of user's microblogging account answer of binding, and the micro-blog information of replying is carried out key search, affirmation;
After key search, confirming, the micro-blog information that gas company microblogging account is replied user's microblogging places an order, and the micro-blog information after will placing an order is printed the department of reporting for repairment that transfers to;
After the department of applying to install received and applies to install file, the user of phone contact appointment installed combustion gas to the doorstep;
The signature that the department of applying to install will install singly goes to gas company microblogging Customer Service Department, gas company microblogging Customer Service Department login gas company microblogging account, applied to install micro-blog information among the group and collected applying to install to collect, and to not completely applying to install micro-blog information and not key search, confirming that micro-blog information is classified and collect.
7. a system of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging is characterized in that, comprising:
Microblogging account terminal: be used for gas company microblogging account or user's microblogging account and receive micro-blog information to be released, and by instruction issuing microblog information;
Microblogging account server end: be used for the micro-blog information that issue gas company microblogging account or user's microblogging account send;
Display end is used for the micro-blog information of issue is shown;
Collect module, the ensemble that the user's microblogging account that is used for binding sends is retrieved and is collected;
Son collects module, is used for reporting for repairment collecting the group or applying to install the micro-blog information that collects the group collecting.
8. a kind of system of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging according to claim 7 is characterized in that, described microblogging account terminal comprises gas company microblogging account terminal and user's microblogging account terminal.
9. a kind of system of seeking advice from, reporting for repairment, apply to install based on the rock gas of microblogging according to claim 7 is characterized in that, described display end can be computer or mobile phone.
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CN113159803A (en) * | 2021-04-25 | 2021-07-23 | 呼和浩特中燃城市燃气发展有限公司 | Gas reinstallation system and method |
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