CN113191621A - Intelligent integrated voice service management platform based on data and service fusion - Google Patents
Intelligent integrated voice service management platform based on data and service fusion Download PDFInfo
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- CN113191621A CN113191621A CN202110454975.1A CN202110454975A CN113191621A CN 113191621 A CN113191621 A CN 113191621A CN 202110454975 A CN202110454975 A CN 202110454975A CN 113191621 A CN113191621 A CN 113191621A
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- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/10—Office automation; Time management
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Abstract
An intelligent integrated voice service management platform based on data and service fusion relates to the field of service management platforms. The invention uses the service fusion technology to realize the integration of the information resources related to the voice service, integrate the user interface and establish a uniform user enterprise portal; interfaces are standardized, and cooperation among service systems is realized; integrating the business process; the information is integrated and applied, such as message middleware and the like, so that the smooth transmission and sharing of the information between systems are achieved; by utilizing the multisource heterogeneous data sharing technology, the problem of information isolated islands of different manufacturers, different systems and different data structures in the voice service is solved. Creating a way and environment for information sharing. According to the unified standard and specification, an information resource integration mechanism, a data acquisition caliber and acquisition mode, a data service mode and a unified information resource integration and exchange mechanism are established.
Description
Technical Field
The invention relates to the field of service management platforms, in particular to an intelligent integrated voice service management platform based on data and service fusion.
Background
With the change of science and technology, the communication industry has entered a new period of major convergence, major revolution and major transformation, and will gradually realize new leap-type development, and the convergence and innovation of technology, business and industry will become the main characteristics of the communication industry in this period.
In the face of increasingly intense market competition, enterprises or government departments need to improve their own management level and service level by deploying informatization systems. However, as the investment in communication and IT applications continues to increase, more and more businesses face such problems: the information-based integral planning is lacked, the system distribution in a chimney type is realized, and each service needs an independent network support; voice, video and IT applications are mutually independent, and cross-network and cross-manufacturer service fusion planning is lacked; a plurality of sets of application systems lack management means such as unified user data management, service cooperative management, equipment comprehensive management and the like; communication and cooperation among employees of a multi-branch office is difficult, and the like.
Disclosure of Invention
Objects of the invention
In order to solve the technical problems in the background technology, the invention provides an intelligent integrated voice service management platform based on data and service fusion, which integrates information resources related to voice services by using a service fusion technology, integrates a user interface and establishes a unified user enterprise portal; interfaces are standardized, and cooperation among service systems is realized; integrating the business process; the information is integrated and applied, such as message middleware and the like, so that the smooth transmission and sharing of the information between systems are achieved; by utilizing the multisource heterogeneous data sharing technology, the problem of information isolated islands of different manufacturers, different systems and different data structures in the voice service is solved. Creating a way and environment for information sharing. According to the unified standard and specification, an information resource integration mechanism, a data acquisition caliber and acquisition mode, a data service mode and a unified information resource integration and exchange mechanism are established.
(II) technical scheme
In order to solve the problems, the invention provides an intelligent integrated voice service management platform based on data and service fusion, which comprises an information standard system, a safety guarantee system, a presentation layer, an application layer, a component layer and an infrastructure layer; the display layer comprises a Portal module and a report module; the application layer comprises an installation module, a mobile phone module, a shutdown module, a number preservation module, a historical account module, a data reporting module, a number freezing and recovering module, a real-time address book module, a phone position monitoring module and a long-time non-service phone monitoring module; the component layer comprises a subnet information module, a number resource module, an equipment management module, a process management module, an alarm component, an event notification module, an identity authentication module, a right management module, a report component, an interface component, a day processing module and a history recording module; the infrastructure layer comprises an IP PBX module, an IAD module, a charging module, a voice mailbox module, an electronic fax module, an IP phone module, a network module and a host module.
Preferably, the platform provides single sign-on, supports the unified Portal to perform aggregated management and scheduling on the dispersed heterogeneous information resources, supports a classified and hierarchical controllable access process, and provides personalized content service for the user through a single-point unified Portal page. Each subsystem clicked from the integrated information platform to the telephone service management system does not need to input the user name and the password again. The distributed application systems are integrated and released on a portal, and a user can browse and use the services of all the business subsystems from a single entrance.
Preferably, the platform has a voice service fusion function, various voice service systems are communicated, data sharing and common fusion are realized, various tool type basic services such as message inquiry, voice and text conversion, message pushing and the like are provided, and the operation efficiency of enterprises is improved in an assisting mode.
Preferably, when the platform manages the terminal, the manufacturer, the device model, the firmware version, the installation and configuration history information of the phone are managed, so that the management of the full life cycle of the phone terminal is realized, and the access control mechanism and the calling rule of the network access of the device are managed.
Preferably, when the platform performs system management, the situations that each subsystem in the voice service system, such as a charging system, a recording system, a voice exchange system, and the like, uses the same brand are less, and the subsystems are often separately constructed and independently operated, so that the application and use are more complicated, the management and maintenance costs are high, and some defects are caused in consideration of integration. And for the needs of operation and management, all subsystems in the voice service system are integrated into a unified platform for unified management. And carrying out centralized control and management on each subsystem and the phone terminal, and carrying out centralized control on assets and information in a graphical mode based on office places and a business classification mode.
Preferably, when the platform is used for service monitoring, the platform implements centralized fault management on voice exchange, voice access, voice terminals and voice service systems of different manufacturer equipment, and provides a cross-professional and cross-manufacturer comprehensive service monitoring platform.
Preferably, when the platform performs the user agent service, since service systems such as charging, voice mail, electronic fax and the like provide access interfaces of common users, opening all voice service users on the firewall brings system potential safety hazards, and the agent server is deployed in front of the firewall to realize the service agent function of the subsystem behind the firewall.
The technical scheme of the invention has the following beneficial technical effects:
the invention uses the service fusion technology to realize the integration of the information resources related to the voice service, integrate the user interface and establish a uniform user enterprise portal; interfaces are standardized, and cooperation among service systems is realized; integrating the business process; the information is integrated and applied, such as message middleware and the like, so that the smooth transmission and sharing of the information between systems are achieved; by utilizing the multisource heterogeneous data sharing technology, the problem of information isolated islands of different manufacturers, different systems and different data structures in the voice service is solved. Creating a way and environment for information sharing. According to the unified standard and specification, an information resource integration mechanism, a data acquisition caliber and acquisition mode, a data service mode and a unified information resource integration and exchange mechanism are established.
Drawings
Fig. 1 is a schematic structural diagram of an intelligent integrated voice service management platform based on data and service fusion according to the present invention.
Fig. 2 is a schematic diagram of a user agent service flow in an intelligent integrated voice service management platform based on data and service fusion according to the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings in conjunction with the following detailed description. It should be understood that the description is intended to be exemplary only, and is not intended to limit the scope of the present invention. Moreover, in the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present invention.
As shown in fig. 1-2, the intelligent integrated voice service management platform based on data and service fusion provided by the present invention includes an information standard system, a security assurance system, a presentation layer, an application layer, a component layer and an infrastructure layer; the display layer comprises a Portal module and a report module; the application layer comprises an installation module, a mobile phone module, a shutdown module, a number preservation module, a historical account module, a data reporting module, a number freezing and recovering module, a real-time address book module, a phone position monitoring module and a long-time non-service phone monitoring module; the component layer comprises a subnet information module, a number resource module, an equipment management module, a process management module, an alarm component, an event notification module, an identity authentication module, a right management module, a report component, an interface component, a day processing module and a history recording module; the infrastructure layer comprises an IP PBX module, an IAD module, a charging module, a voice mailbox module, an electronic fax module, an IP phone module, a network module and a host module.
In an optional embodiment, the platform provides single sign-on, supports the unified Portal to perform aggregated management and scheduling on the distributed heterogeneous information resources, supports a classified and hierarchical controllable access process, and provides personalized content services to the user through a single-point unified Portal page. Each subsystem clicked from the integrated information platform to the telephone service management system does not need to input the user name and the password again. The distributed application systems are integrated and released on a portal, and a user can browse and use the services of all the business subsystems from a single entrance.
In an optional embodiment, the platform has a voice service fusion function, various voice service systems are accessed, data sharing and common fusion are realized, various tool type basic services such as message inquiry, voice and text conversion, message pushing and the like are provided, and the enterprise operation efficiency is improved in an assisting manner.
In an optional embodiment, when the platform performs terminal management, the platform manages manufacturer, device model, firmware version, installation and configuration history information of the phone, realizes management of the full life cycle of the phone terminal, and manages an access control mechanism of network access of the device and a call rule.
In an optional embodiment, when the platform performs system management, the situations that each subsystem in the voice service system, such as a charging system, a recording system, a voice exchange system, and the like, uses the same brand are less, and the subsystems are often separately constructed and independently operated, so that the application and use are more complicated, the management and maintenance costs are high, and the consideration in the integration aspect is somewhat deficient. And for the needs of operation and management, all subsystems in the voice service system are integrated into a unified platform for unified management. And carrying out centralized control and management on each subsystem and the phone terminal, and carrying out centralized control on assets and information in a graphical mode based on office places and a business classification mode.
In an optional embodiment, when the platform performs service monitoring, centralized fault management is implemented on voice exchange, voice access, voice terminals and voice service systems of different manufacturer devices, and a cross-professional and cross-manufacturer comprehensive service monitoring platform is provided.
In an optional embodiment, when the platform performs the user agent service, since service systems such as charging, voice mail, electronic fax and the like all provide access interfaces of common users, opening all voice service users on a firewall brings system security hidden dangers, and a proxy server is deployed in front of the firewall to realize the service agent function of a subsystem behind the firewall.
The invention uses the service fusion technology to realize the integration of the information resources related to the voice service, integrate the user interface and establish a uniform user enterprise portal; interfaces are standardized, and cooperation among service systems is realized; integrating the business process; the information is integrated and applied, such as message middleware and the like, so that the smooth transmission and sharing of the information between systems are achieved; by utilizing the multisource heterogeneous data sharing technology, the problem of information isolated islands of different manufacturers, different systems and different data structures in the voice service is solved. Creating a way and environment for information sharing. According to the unified standard and specification, an information resource integration mechanism, a data acquisition caliber and acquisition mode, a data service mode and a unified information resource integration and exchange mechanism are established. The problem that enterprises lack informatization whole planning and chimney-type system distribution, and each service needs an independent network support is solved; voice, video and IT applications are mutually independent, and cross-network and cross-manufacturer service fusion planning is lacked; a plurality of sets of application systems lack management means such as unified user data management, service cooperative management, equipment comprehensive management and the like; the communication and cooperation among the employees of the multi-branch office are difficult, and the like.
It is to be understood that the above-described embodiments of the present invention are merely illustrative of or explaining the principles of the invention and are not to be construed as limiting the invention. Therefore, any modification, equivalent replacement, improvement and the like made without departing from the spirit and scope of the present invention should be included in the protection scope of the present invention. Further, it is intended that the appended claims cover all such variations and modifications as fall within the scope and boundaries of the appended claims or the equivalents of such scope and boundaries.
Claims (7)
1. An intelligent integrated voice service management platform based on data and service fusion is characterized by comprising an information standard system, a safety guarantee system, a presentation layer, an application layer, a component layer and an infrastructure layer; the display layer comprises a Portal module and a report module; the application layer comprises an installation module, a mobile phone module, a shutdown module, a number preservation module, a historical account module, a data reporting module, a number freezing and recovering module, a real-time address book module, a phone position monitoring module and a long-time non-service phone monitoring module; the component layer comprises a subnet information module, a number resource module, an equipment management module, a process management module, an alarm component, an event notification module, an identity authentication module, a right management module, a report component, an interface component, a day processing module and a history recording module; the infrastructure layer comprises an IP PBX module, an IAD module, a charging module, a voice mailbox module, an electronic fax module, an IP phone module, a network module and a host module.
2. The platform of claim 1, wherein the platform provides single sign-on, supports unified Portal to perform aggregated management and scheduling on distributed heterogeneous information resources, supports a classified and hierarchical controllable access process, and provides personalized content services to users through a single-point unified Portal page.
3. The intelligent integrated voice service management platform based on data and service fusion of claim 1, wherein the platform has a voice service fusion function, and is capable of connecting voice service systems, realizing data sharing and common fusion, providing various tool-based services, and helping to improve enterprise operation efficiency.
4. The intelligent integrated voice service management platform based on data and service fusion as claimed in claim 1, wherein when the platform performs terminal management, it manages the phone manufacturer, device model, firmware version, installation and configuration history information, implements the full life-cycle management of the phone terminal, and manages the access control mechanism and call rules of the network access of the device.
5. The intelligent integrated voice service management platform based on data and service fusion of claim 1, wherein when the platform performs system management, each subsystem in the voice service system is integrated into a unified platform for unified management. And carrying out centralized control and management on each subsystem and the phone terminal, and carrying out centralized control on assets and information in a graphical mode based on office places and a business classification mode.
6. The intelligent integrated voice service management platform based on data and service fusion of claim 1, wherein the platform implements centralized fault management for voice exchange, voice access, voice terminal and voice service system of different manufacturer's devices when performing service monitoring, and provides a cross-professional and cross-manufacturer integrated service monitoring platform.
7. The platform of claim 1, wherein a proxy server is deployed in front of a firewall to implement a service proxy function for a subsystem behind the firewall when the platform performs a user proxy service.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114047900A (en) * | 2021-10-12 | 2022-02-15 | 中电金信软件有限公司 | Service processing method and device, electronic equipment and computer readable storage medium |
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| CN107835240A (en) * | 2017-11-01 | 2018-03-23 | 江苏鸿信系统集成有限公司 | A kind of standard is uniformly accessed into the multi-vendor access system of platform and cut-in method |
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2021
- 2021-04-26 CN CN202110454975.1A patent/CN113191621A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| US20030078962A1 (en) * | 2001-10-19 | 2003-04-24 | Robert Fabbricatore | Integrated communications system |
| CN1741522A (en) * | 2004-08-23 | 2006-03-01 | 华为技术有限公司 | Intelligent operating support fusion system |
| CN101018259A (en) * | 2006-02-08 | 2007-08-15 | 中国电信股份有限公司 | Telecom integrated information system and method |
| CN107835240A (en) * | 2017-11-01 | 2018-03-23 | 江苏鸿信系统集成有限公司 | A kind of standard is uniformly accessed into the multi-vendor access system of platform and cut-in method |
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Application publication date: 20210730 |