CN107852419A - 器件损坏反馈方法及系统 - Google Patents

器件损坏反馈方法及系统 Download PDF

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Publication number
CN107852419A
CN107852419A CN201680001025.0A CN201680001025A CN107852419A CN 107852419 A CN107852419 A CN 107852419A CN 201680001025 A CN201680001025 A CN 201680001025A CN 107852419 A CN107852419 A CN 107852419A
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China
Prior art keywords
commodity
server
information
client
feedback
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CN201680001025.0A
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CN107852419B (zh
Inventor
李灵
邢永帅
覃国秘
钟志威
莫伟雄
刘丽华
苏明珠
李万建
朱鹏惠
陈阳
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Shenzhen Saiyi Technology Development Co Ltd
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Shenzhen Saiyi Technology Development Co Ltd
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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications

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  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

本发明公开了一种器件损坏反馈方法及系统，所述器件损坏反馈方法包括：商品服务器通过与客户端之间建立的通信链路，得到所述客户端上报至所述商品服务器的商品异常信息；根据所述商品异常信息向所述客户端推送商品维修信息，并通过所述客户端接收所述商品维修信息获取商品维修结果；将获取到的商品维修结果按照商品所使用器件进行归类，得到器件损坏信息，并向器件服务器反馈所述器件损坏信息，以通过所述器件服务器根据所述器件损坏信息对器件使用进行统计。采用本发明能够有效地提高器件厂家改进器件的准确性。

Description

PCT国内申请，说明书已公开。

Claims (14)

  1. PCT国内申请，权利要求书已公开。
CN201680001025.0A 2016-05-23 2016-05-23 器件损坏反馈方法及系统 Expired - Fee Related CN107852419B (zh)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/CN2016/082998 WO2017201651A1 (zh) 2016-05-23 2016-05-23 器件损坏反馈方法及系统

Publications (2)

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CN107852419A true CN107852419A (zh) 2018-03-27
CN107852419B CN107852419B (zh) 2021-01-12

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CN (1) CN107852419B (zh)
WO (1) WO2017201651A1 (zh)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107819832A (zh) * 2017-10-23 2018-03-20 深圳市赛亿科技开发有限公司 一种产品寿命反馈方法及系统
CN108093021A (zh) * 2017-10-23 2018-05-29 深圳市赛亿科技开发有限公司 一种产品故障反馈方法及系统

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1913693A (zh) * 2006-08-26 2007-02-14 华为技术有限公司 一种故障信息收集系统及方法
EP2573635A1 (en) * 2011-09-20 2013-03-27 Murata Machinery, Ltd. Central device, information processing system, information processing method and program
CN104122865A (zh) * 2014-07-17 2014-10-29 江苏大学 农机故障分析维修方法和系统
CN104601370A (zh) * 2014-12-15 2015-05-06 四川长虹电器股份有限公司 一种信息处理方法及云端服务器
CN105321083A (zh) * 2015-06-26 2016-02-10 黄山市快维网络有限公司 大区域快捷式家电维护网络平台系统及方法

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102761613A (zh) * 2012-06-29 2012-10-31 惠州Tcl移动通信有限公司 移动终端及其器件信息获取方法、系统及服务器
CN104506893B (zh) * 2014-12-15 2018-02-16 四川长虹电器股份有限公司 一种信息更新方法、云端服务器及crm服务器
CN105066381B (zh) * 2015-09-15 2018-09-18 珠海格力电器股份有限公司 获取空调的维修信息的方法和装置

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1913693A (zh) * 2006-08-26 2007-02-14 华为技术有限公司 一种故障信息收集系统及方法
EP2573635A1 (en) * 2011-09-20 2013-03-27 Murata Machinery, Ltd. Central device, information processing system, information processing method and program
CN104122865A (zh) * 2014-07-17 2014-10-29 江苏大学 农机故障分析维修方法和系统
CN104601370A (zh) * 2014-12-15 2015-05-06 四川长虹电器股份有限公司 一种信息处理方法及云端服务器
CN105321083A (zh) * 2015-06-26 2016-02-10 黄山市快维网络有限公司 大区域快捷式家电维护网络平台系统及方法

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107819832A (zh) * 2017-10-23 2018-03-20 深圳市赛亿科技开发有限公司 一种产品寿命反馈方法及系统
CN108093021A (zh) * 2017-10-23 2018-05-29 深圳市赛亿科技开发有限公司 一种产品故障反馈方法及系统

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Publication number Publication date
WO2017201651A1 (zh) 2017-11-30
CN107852419B (zh) 2021-01-12

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