CN107818407A - Method for allocating tasks, device, storage medium and computer equipment - Google Patents
Method for allocating tasks, device, storage medium and computer equipment Download PDFInfo
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- CN107818407A CN107818407A CN201710985060.7A CN201710985060A CN107818407A CN 107818407 A CN107818407 A CN 107818407A CN 201710985060 A CN201710985060 A CN 201710985060A CN 107818407 A CN107818407 A CN 107818407A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
Abstract
The present invention relates to a kind of method for allocating tasks, device, storage medium and computer equipment, methods described includes：Obtain the mission bit stream of task to be allocated；Obtain the user's schedule information to match with the mission bit stream；According in user's schedule information each can distributing user task allocation information, it is determined that user's mark of the first user for handling the task to be allocated；First incidence relation is established according to the mission bit stream and user mark, the task to be allocated is distributed to by first user according to first incidence relation.Above-mentioned method for allocating tasks, device, storage medium and computer equipment, the treatment effeciency of allocated task can be improved.
Description
Technical field
The present invention relates to technical field of information processing, more particularly to a kind of method for allocating tasks, device, storage medium and
Computer equipment.
Background technology
In order to improve enterprise management efficiency, many things are all transformed into waiting task in every particular by company manager, by
Task distributes personnel to distribute to each team or individual, to complete the processing to task.
Traditional method for allocating tasks, generally all it is performed manually by the distribution of task.And the side of this human task distribution
Formula efficiency comparison is low.Some improved methods are by the way of task mean allocation, are carried out automatically by task distribution system
The distribution of task.It is but difficult by the way of mean allocation due to ability and the difference of working time that everyone task is handled
So that task to be distributed to optimal business personnel exactly, so as to cause the treatment effeciency of allocated task not high.
The content of the invention
Based on this, it is necessary to for above-mentioned technical problem, there is provided a kind of method for allocating tasks, device, storage medium and meter
Machine equipment is calculated, to improve the treatment effeciency of allocated task.
A kind of method for allocating tasks, methods described include：Obtain the mission bit stream of task to be allocated；Obtain and the task
User's schedule information of information match；According in user's schedule information each can distributing user task allocation information,
It is determined that user's mark of the first user for handling the task to be allocated；Identified according to the mission bit stream and the user
The first incidence relation is established, the task to be allocated is distributed to by first user according to first incidence relation.
In one of the embodiments, it is described according in user's schedule information each can distributing user task distribute
Information, it is determined that user's mark of the first user for handling the task to be allocated, including：Use can be each distributed according to described
In the task allocation information at family, the task type of every waiting task, waiting task quantity and every kind of task type
Averagely complete duration, calculate it is each can distributing user workload；According to it is each can the task amount of distributing user determine to be used for
Handle user's mark of the first user of the task to be allocated.
In one of the embodiments, the mission bit stream includes the deadline for completing to handle the task；Described
According to it is described each can be in the task allocation information of distributing user, the task type of every waiting task, waiting task quantity
And the average completion duration of every kind of task type, calculate it is each can distributing user workload, in addition to：According to described every
It is individual can be in the task allocation information of distributing user, the task type of every waiting task, deadline, waiting task quantity
And the average completion duration of every kind of task type, calculate it is each can distributing user the task to be allocated deadline
The workload of waiting task before.
In one of the embodiments, the basis each can the task amount of distributing user determine to be used for handle described treat point
User's mark of the first user with task, including：According to it is each can distributing user task amount and default can each divide
Task allocation proportion with user, it is determined that user's mark of the first user for handling the task to be allocated.
In one of the embodiments, establish first described according to the mission bit stream and the user mark and associate
System, after the task to be allocated is distributed into first user according to first incidence relation, methods described also includes：
Authorization message corresponding to user's mark is obtained, the user comprising second user identifies in the authorization message；Described it will appoint
User's mark of business information and the second user establishes the second incidence relation, and second incidence relation is used to authorizing described the
Two users handle the task to be allocated.
In one of the embodiments, user's mark of the mission bit stream and the second user is established the described
Before two incidence relations, in addition to：According to the task allocation information of first user, calculate and be authorized to second user processing
Task ratio；When the ratio is less than the preset authorization ratio included in the authorization message, perform described by described in
Mission bit stream and user's mark of the second user establish the second incidence relation.
In one of the embodiments, user's mark of the mission bit stream and the second user is established the described
Before two incidence relations, in addition to：Whether the detecting system time is in the authorization message authorisation process period included
Within, if so, then performing described identify the user of the mission bit stream and the second user establishes the second incidence relation.
A kind of task allocation apparatus, described device include：Mission bit stream acquisition module, for obtaining appointing for task to be allocated
Business information；User's schedule information acquisition module, for obtaining the user's schedule information to match with the mission bit stream；Task point
With module, for according in user's schedule information each can distributing user task allocation information, it is determined that for handling institute
State user's mark of the first user of task to be allocated；First is established according to the mission bit stream with user mark to associate
System, first user is distributed to according to first incidence relation by the task to be allocated.
A kind of computer-readable recording medium, is stored thereon with computer program, and the computer program is held by processor
The step of any one above-mentioned method for allocating tasks is realized during row.
A kind of computer equipment, including memory, processor and storage can be run on a memory and on a processor
Computer program, the step of realizing any one above-mentioned method for allocating tasks described in the computing device during computer program.
Above-mentioned method for allocating tasks, device, storage medium and computer equipment, by matching from task to be allocated
User's schedule information in, inquiry can distributing user task allocation information, and therefrom determine be used for handle this to be allocated
User's mark of first user of business so that first user's having time timely processing task to be allocated, it is allocated so as to improve
Task treatment effeciency.
Brief description of the drawings
Fig. 1 is the applied environment figure of method for allocating tasks in one embodiment；
Fig. 2 is the flow chart of method for allocating tasks in one embodiment；
Fig. 3 is the flow chart of method for allocating tasks in another embodiment；
Fig. 4 is the flow chart of the process of authorized appropriation in one embodiment
Fig. 5 is the structured flowchart of task allocation apparatus in one embodiment；
Fig. 6 is the structured flowchart of task allocation apparatus in another embodiment；
Fig. 7 is the cut-away view of one embodiment Computer equipment.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, it is right below in conjunction with drawings and Examples
The present invention is further elaborated.It should be appreciated that specific embodiment described herein is only to explain the present invention, not
For limiting the present invention.
It is appreciated that term " first " used in the present invention, " second " etc. can be used to describe various elements herein,
But these elements should not be limited by these terms.These terms are only used for distinguishing first element and another element.Citing comes
Say, without departing from the scope of the invention, the first user can be referred to as second user, and similarly, can be by second
User is referred to as the first user.First user and second user both users, but it is not same user.
The method for allocating tasks that the embodiment of the present invention is provided may be used in application environment as shown in Figure 1.With reference to figure 1
Shown, user terminal 110 includes but is not limited to mobile phone, palm with computer equipment 120 by network connection, user terminal 110
Game machine, tablet personal computer, personal digital assistant or wearable device etc. any one.Computer equipment is for carrying out task distribution
Equipment, can be manager terminal or server etc..The user profile of multiple users is stored with computer equipment 120 with appointing
Business distribution information, after the mission bit stream of task to be allocated is collected, according to the task allocation information of each user and it can treat
The mission bit stream of distribution task, it is determined that the first user for handling task to be allocated；By user's mark of the first user and appoint
The first incidence relation is established between business information, mission bit stream is distributed to by the first user according to the first incidence relation.And one can be entered
The mission bit stream for walking the task to be allocated is sent to user terminal 110, is realized and is distributed task to be allocated to identified first
User is handled.
In one embodiment, as shown in Figure 2, there is provided a kind of method for allocating tasks, the present embodiment is mainly in this way
Applied to illustrating in computer equipment 120 as shown in Figure 1.Specifically include：
Step S202, obtain the mission bit stream of task to be allocated.
In the present embodiment, task to be allocated is the needing to distribute to business personnel's processing of the task.Can with the task to be allocated
Need to distribute exemplified by the task of related service personnel distribute leaflets processing, for example the task can be the task of vehicle insurance or personal insurance distribute leaflets,
Or can be the task dispatching that settlement of insurance claim waits artificial treatment.The task that the mission bit stream of task to be allocated includes corresponding task is retouched
State information and task essential information.Task description information can be used for the information for describing the task concrete condition, it may include word, figure
Any one visual information such as piece, video.When task essential information may include the tasks carrying place of task to be allocated, task
One or more information for embodying task attribute therein such as limit, task type.Wherein, when deadline of task includes task generation
Between, task deadline, the one or more therein such as tasks leave duration.Also including in mission bit stream should for unique mark
The task identification and task type information of mission bit stream, such as the task dispatching that can be settled a claim for vehicle insurance task, personal insurance are any type of
Task.The task type information may include the type identification of task, and different type is identified for identifying corresponding different task class
Type.
Step S204, obtain the user's schedule information to match with mission bit stream.
In the present embodiment, user's schedule information refers to the information for the task allocation situation for reflecting multiple users.The user adjusts
The task allocation information of multiple users is contained in degree information, such as includes the user profile of each user and appointing for corresponding user
The one or more therein such as business quantity allotted, the task status of each distribution task and mission bit stream.User profile includes
The name of user, contact method etc., also include and identified for the user of unique mark user profile.Different user's schedule informations
In the user that includes identify different, user's mark that identical user schedule information includes under different cycles also not necessarily phase
Together.
In one embodiment, it can in advance extract in identical department, team, and/or the task class of processing is set
User's mark of the user of type, according to corresponding to user profile corresponding to the user of extraction mark and task allocation information generation
User's schedule information.Comprising expression suitable for handling the task to be allocated in the user's schedule information to match with mission bit stream
User profile.
Step S206, according in user's schedule information each can distributing user task allocation information, it is determined that for handling
User's mark of first user of task to be allocated.
In the present embodiment, the first user represents to be applied to the user for handling the task to be allocated.Computer equipment is remembered in advance
The working time arrangement information of each user has been recorded, corresponding user is provided with different time according to the working time arrangement information
Under whether can be allocated.Computer equipment can detect in each working time arrangement information whether include present system time, if
It is then to judge user corresponding to the working time arrangement information for can distributing user.
In one embodiment, computer equipment will be in corresponding working time arrangement according to working time arrangement information
User's mark of information, which is provided with, can distribute mark, and user's mark in corresponding non-working time arrangement information, then cancelling can
Distribution mark.Computer equipment can detect in user's schedule information, and each user, which identifies whether to be provided with, can distribute mark, if
It is then to judge corresponding user for can distributing user.
Can be after distributing user filtering out, computer equipment can be distributed each from user's schedule information of acquisition
The task allocation information of user is compared, to choose the first user for being used for handling the task to be allocated.Alternatively, can basis
Needed for the population size of each user's waiting task, the task type of each waiting task, task complexity, task are handled
One or more factors therein such as duration, it is determined that user's mark of the first user for handling the task to be allocated.
Step S208, the first incidence relation is established according to mission bit stream and user's mark, will be treated according to the first incidence relation
Distribution task distributes to the first user.
Alternatively, user can be identified and establishes the first incidence relation between task identification.First incidence relation is used for table
Show being identified the task identification of the task, distribute to the user and identify identified user to handle, to complete to task
Distribution.According to the first incidence relation, the user that task to be allocated is distributed to has the first incidence relation with the task identification marks
Know the first identified user, realize the distribution to task to be allocated.
In one embodiment, after step S208, including：Task point is sent to the first user terminal of the first user
With information, the task allocation information includes the mission bit stream for distributing to the task of the first user, for indicating the first user processing
The task.
Above-mentioned method for allocating tasks, by the way that from the user's schedule information to match with task to be allocated, inquiry can divide
Task allocation information with user, and user's mark of the first user for handling the task to be allocated is determined therefrom, make
First user's having time timely processing task to be allocated is obtained, so as to improve the treatment effeciency of allocated task.
In one embodiment, step S206 includes：According to it is each can be in the task allocation information of distributing user, every is treated
The average completion duration of the task type of processing task, waiting task quantity and every kind of task type, calculate it is each can
The workload of distributing user；According to it is each can the task amount of distributing user determine the first user's for handling task to be allocated
User identifies.
Task status, task type and the every kind of shape of every task are contained in the present embodiment, in task allocation information
The information such as the task quantity of state.Task status can be it is to be allocated, pending, processing in, processing complete etc. it is therein any one
State.The completion duration for each type of task that computer equipment can be completed previously according to user's history, calculates every species
The average completion duration of the task of type.
Completion duration represents that task is allocated to user and started, and untill user completes to the processing of task, is spent
Duration.For each task, the task status that computer equipment can detect the task becomes the time of armed state, and becomes
The time completed is handled, the completion duration of the task is obtained according to the difference of two times.History complete task can be in
Being completed within nearest preset time period for task.For example can be being completed within nearest half a year for task.Computer equipment can
The task of the history of user completion is updated according to certain frequency, to update the average completion duration of each user.
In one embodiment, the waiting task quantity for remembering the i-th type of user is Ni, a length of T during average treatmenti, then
The workload for remembering the i-th type of user is Ci, then CiCan be with NiAnd TiIt is directly proportional.In one embodiment, can be according to formulaTo calculate the workload C of the user.
Computer equipment can in user's schedule information, each can the workload of distributing user carry out size comparison, with true
It is for handling the first user of task to be allocated to determine the minimum user of workload, and obtains user's mark of first user.
In the present embodiment, by introducing workload, according to it is each can the workload of distributing user determine to treat for processing
First user of distribution task so that waiting task can be distributed to the less user of workload, to cause allocated appoint
Business can be handled as early as possible, improve the processed efficiency of task.
In one embodiment, deadline is contained in task packet；According to it is each can distributing user task distribute letter
In breath, the average completion duration of the task type of every waiting task, waiting task quantity and every kind of task type, meter
Calculate it is each can distributing user workload, in addition to：It can be waited for every to locate in the task allocation information of distributing user according to each
The task type of reason task, deadline, the average completion duration of waiting task quantity and every kind of task type, are calculated
Each can distributing user waiting task before the deadline of task to be allocated workload.
In the present embodiment, also comprising the deadline for completing the processing task in the mission bit stream of each task.For every
It is individual can distributing user each waiting task, whether computer equipment also further detect its deadline in task to be allocated
Deadline before, if so, waiting task then is included into the statistics to the workload of the user.Included according to each
The quantity of the waiting task of statistics and it is corresponding averagely complete duration, calculate workload.
For it is each can distributing user, computer equipment can be counted under every kind of task type, and deadline is to be allocated
The quantity of waiting task before the deadline of business.Similarly, remember the i-th type of user, deadline to be allocated
Waiting task quantity is M before the deadline of taski, a length of T during average treatmenti, then can be according to formulaCome
Calculate workload C of the user before the deadline of task to be allocated.
In the present embodiment, by further considering the deadline of each waiting task, counted according to the deadline
Workload of the user before the deadline of task to be allocated is calculated, further can be distributed waiting task smaller to workload
User, to cause allocated task to be handled as early as possible, improve the processed efficiency of task.
In one embodiment, step S208 includes：According to it is each can the task amount of distributing user and default each
Can distributing user task allocation proportion, it is determined that user's mark of the first user for handling task to be allocated.
In the present embodiment, computer equipment has also been preset in user's schedule information, each can distributing user task distribution
Ratio.Wherein, each can the task allocation proportion of distributing user can be identical or different.In one embodiment, can according to
In the schedule information of family, each can distributing user the task distribution ratio of corresponding user is determined to the average completion duration of every kind of task
Example.Wherein, each can the task allocation proportion of distributing user be inversely proportional with the average completion duration of the user so that it is average to complete
The smaller user of duration, the task allocation proportion being oppositely arranged are bigger.
In one embodiment, computer equipment can by it is each can distributing user task amount and its task distribute distribution ratio
Example is divided by, and the obtained result being each divided by is compared, and determines that user corresponding to the division result of minimum is for locating
Manage the first user of task to be allocated.
In the present embodiment, by set each can distributing user task allocation proportion, according to task allocation proportion and work
Determine that the user of the first user for handling task to be allocated identifies as amount, can be further such that allocated task can quilt
Handle as early as possible, improve the processed efficiency of task.
In one embodiment, after step S208, in addition to：Authorization message corresponding to obtaining user's mark, is authorized
The user comprising second user identifies in information；The user of mission bit stream and second user mark is established into the second incidence relation.
In the present embodiment, authorization message represents, to distributing to the task of the first user, to license to other users on behalf of processing
Authorization message.Second user handles the user of the task of the first user to be authorized to.Computer equipment can detect whether exist
Authorization message corresponding with the first user, if in the presence of obtaining user's mark of second user in the authorization message, and will treat point
Mission bit stream and user's mark of the second user with task establish the second incidence relation.Second incidence relation is used to authorize the
Two users handle task to be allocated so that second user can improve to be allocated on behalf of the task of processing distribution to the first user
The processed promptness of business.
In one embodiment, before the user of mission bit stream and second user mark is established into the second incidence relation,
The above method also includes：According to the task allocation information of the first user, the ratio for being authorized to the task that second user is handled is calculated
Example；When ratio is less than the preset authorization ratio included in authorization message, performs and mark the user of mission bit stream and second user
The second incidence relation is established in knowledge.
In the present embodiment, the mandate ratio of second user can be also included in authorization message, computer equipment can be examined further
Whether each waiting task for surveying the first user is granted to second user, to detect to be granted to second user processing
The authorized quantity of task, according to the authorized quantity and total waiting task quantity, calculate and be authorized to second user processing
Task ratio.
Alternatively, computer equipment can detect each waiting task mission bit stream whether with second user have second
Incidence relation, quantity of the statistics with the second incidence relation, by the quantity of the second incidence relation and total waiting task quantity
It is divided by, that is, has been authorized to the ratio of the task of second user processing.
Computer equipment may compare this and authorize mandate scale in ratio and authorization message, when having authorized ratio small
During mandate ratio in authorization message, the user of the mission bit stream of task to be allocated and second user mark is established into the second pass
Connection relation, second user is authorized to handle task to be allocated.By setting mandate ratio, the mandate to waiting task can be improved
The flexibility of two users processing.
In one embodiment, before the user of mission bit stream and second user mark is established into the second incidence relation,
Also include：Whether the detecting system time is in authorization message within the authorisation process period included, if so, then performing to appoint
The user of business information and second user mark establishes the second incidence relation.
In the present embodiment, the authorisation process period is also can further include in authorization message, the authorisation process time segment table
Show and authorize the effective period.Computer equipment can detect present system time whether within the authorisation process period, if
It is that the user of mission bit stream and second user mark is then established into the second incidence relation, the period is authorized by setting, can also
Improve the flexibility of the mandate second user processing to waiting task.
In one embodiment, as shown in Figure 3, there is provided another method for allocating tasks, this method include：
Step S302, obtain the mission bit stream of task to be allocated.
In the present embodiment, task type, the deadline for completing the task and task identification are included in mission bit stream.Meter
Calculate machine equipment according to default frequency and/or preset time, can obtain the task letter of task to be allocated from default task pool
Breath.And/or when the occupancy for detecting system resource is less than default occupancy, to be allocated is obtained from default task pool
The mission bit stream of business.Wherein, predeterminated frequency can be obtain per hour once or half an hour obtain an inferior optional frequency, preset when
Between can be any setting time or period, when the system time of computer equipment reaches the preset time, obtain task
The mission bit stream of task to be allocated in pond.The occupancy of system resource can be to CPU usage or memory usage etc. wherein
One or more synthesis occupancy.
In one embodiment, after computer equipment can also create successfully detecting mission bit stream, you can acquisition is created
The mission bit stream of task is built, as task to be allocated and carries out task distribution, to improve the real-time of task acquisition.Wherein, count
Instruction can be created according to received task by calculating machine equipment, show the task creation interface of response, and use is being provided on interface
In the input frame of incoming task description information and task essential information, the information inputted in each data frame is received, and connecing
After receiving the instruction for confirming establishment task, task to be allocated is generated according to the information inputted, and be provided for unique mark
The task identification of the task, by mission bit stream storage into the task pool of task to be allocated.
In one embodiment, what computer equipment can also receive that other equipment with task creation authority send treat point
Mission bit stream with task, by mission bit stream storage into the task pool of task to be allocated.
Step S304, obtain the user's schedule information to match with mission bit stream.
In one embodiment, computer equipment pre-sets the task type of each user's suitable treatments, Mei Geyong
The task type of family suitable treatments can include one or more task types.The user of each user is identified, fitted with the user
The type identification for closing every kind of task type of processing establishes corresponding relation.For each type identification, computer equipment can carry
User's mark corresponding to the type mark is taken, task allocation information corresponding to each user mark synchronously extracted.By according to same
The task allocation information and corresponding user information of step, form user's schedule information corresponding with the type mark.
Each user's schedule information is provided with the scheduling identification for being used for unique mark user's schedule information.Computer equipment
The default scheduling identification for being used to handle task type matching can be inquired about, obtaining should according to the task type in mission bit stream
User's schedule information that scheduling identification is identified.
Step S306, according to it is each can in the task allocation information of distributing user, the task type of every waiting task,
The average completion duration of waiting task quantity and every kind of task type, calculate it is each can distributing user workload.
In the present embodiment, the pre-recorded working time arrangement information of each user of computer equipment, different user
Working time arrangement information is not necessarily identical.Computer equipment can pacify according to the working time of present system time and each user
Information is arranged, the corresponding user of adjustment in real time, which identifies whether to be set, can distribute mark.For example a certain user A working time be present
Arrangement information is only to be operated on every Mondays or on every Wendesdays.Then when present system time is in Monday or Wednesday, to the user A
User identify A set can distribute mark, when in Tuesday, then cancel to user identify A setting distribute mark.Pass through
Detect in user's schedule information, each user, which identifies whether to be provided with, can distribute mark, identify whether corresponding user is to distribute
User.
In one embodiment, the waiting task quantity for remembering the i-th type of user is Ni, a length of T during average treatmenti, can
According to formulaTo calculate the workload C of the user.In one embodiment, N thereiniCan be in treating point
The waiting task quantity of deadline, user the i-th type with task, the then workload calculated according to the formula are
Workload of the user before the deadline of task to be allocated.
Step S308, according to it is each can distributing user task amount and it is default each can distributing user task distribute
Ratio, it is determined that user's mark of the first user for handling task to be allocated, by the mission bit stream of task to be allocated with it is described
User's mark establishes the first incidence relation.
In the present embodiment, can according to the task allocation proportion set corresponding to coefficient, by the coefficient of setting and task amount phase
Multiply.Pair can the obtained product of distributing user be compared, it is determined that user corresponding to minimum division result is to be treated point for handling
The first user with task.Wherein, the coefficient can be inversely proportional with task allocation proportion so that have a case that identical workload
Under, waiting task is preferentially distributed into the bigger user of allocation proportion.
In one embodiment, when the minimum product calculated include it is multiple when, the identical minimum product pair can be obtained
In the task allocation information of the multiple users answered, each user is allocated the distribution time of task recently, compares the distribution time
Size, it is determined that distribution time earliest user is the first user.
In the present embodiment, by the first user for determining to handle task to be allocated according to workload and task allocation proportion
User's mark, the processed efficiency of task can be improved further such that allocated task can be handled as early as possible.
In one embodiment, above-mentioned method for allocating tasks also includes the process of authorized appropriation, and the process is in step S208
Or performed after step S308.As shown in figure 4, including：
Step S402, the corresponding authorization message of user's mark with the first user is obtained, is used in authorization message comprising second
User's mark at family.
Authorization message includes user's mark of second user, authorizes the period and authorize percent information etc..In a reality
Apply in example, the authorization requests that computer equipment can receive management terminal in advance or the first user terminal is sent, in the authorization requests
Identified comprising the user of the authorization message and the first user, also comprising the subscriber identity information for submitting the authorization requests, computer
Equipment can detect whether the subscriber identity information has to the authorization privilege of the first user, if so, then by the authorization message and the
User's mark of one user establishes corresponding relation.
In one embodiment, computer equipment can receive the mandate change request to the first user, equally have in checking
After having authorization privilege, the information in mandate change request changes default authorization message.Such as can be to authorization message
In second user user's mark, authorize the period and authorize percent information to be modified, and the authorization message obtained is more
Authorization message after changing.
Whether step S404, detecting system time are in authorization message within the authorisation process period included, if so,
Step S406 is then performed, otherwise, performs step S412.
In the present embodiment, computer equipment can detect current time whether within the authorisation process period, if so, then
Perform step S406.In one embodiment, period and second user is authorized to may each comprise multiple and different second users
User mark can correspond to the different mandates full period.When multiple mandate periods be present, computer equipment is detecting
When whether current time is in any one mandate period, then step S406 is can perform so that in the different periods
Under, it can will distribute to the Task Authorization of the first user to corresponding different second user and handle.
Step S406, according to the task allocation information of the first user, calculate and be authorized to the task that second user is handled
Ratio.
In one embodiment, computer equipment can be counted in the pending task quantity of the first user, be authorized to the
The ratio of two users processing.Wherein, when multiple second users be present, the mandate ratio of each second user can be calculated, i.e.,
The authorized waiting task quantity of each second user, account for the ratio of total waiting task quantity of the first user.
Step S408, detects whether the ratio is less than the preset authorization ratio included in authorization message, if so, then performing step
Rapid S410, otherwise, perform step S412.
In one embodiment, identical or different preset authorization ratio equally can be set for each second user.Meter
Calculate preset authorization ratio of the mandate ratio less than corresponding second user that machine equipment can detect wherein one or more second users
During example, step S410 can perform.
Step S410, the user of mission bit stream and second user mark is established into the second incidence relation.
Wherein, the user of the mission bit stream and one of second user mark can be established the second incidence relation, established
The second user of second incidence relation is the user that corresponding ratio is less than corresponding preset authorization ratio.For example, the can be directed to
Two user A, it is 10% to set preset authorization ratio, and for second user B, this is that preset authorization ratio is 5%.When computer is set
The ratio of standby current grant second user A task is 8%, and the ratio of current grant second user B task is 6%, then will
User's mark of the mission bit stream of waiting task and second user A establishes the second incidence relation.If current grant second user B
The ratio of task be 3%, then any user that can be in mission bit stream and the second user A or second user B of waiting task
User mark establish the second incidence relation.
In one embodiment, each the can be may compare according to each second user for being less than corresponding preset authorization ratio
The workload of two users, the user of mission bit stream and the minimum second user of workload mark is established into the second incidence relation.
Step S412, authorisation process is not carried out to second user.
In the present embodiment, it is not at when the detecting system time within authorisation process period for being included in authorization message, or
When the current mandate ratio of person meets or exceeds preset authorization ratio, authorisation process can not be carried out to second user.
Above-mentioned method for allocating tasks, by setting authorization message so that will can distribute to the Task Authorization of the first user
Second user is handled, and can improve the flexibility handled waiting task.Meanwhile by setting authorization message, avoid
User be present can not be in the case of timely processing task to be allocated, to original user's schedule information or to original task
Distribution method is modified, and is only needed according to the authorization message, by the mission bit stream of task to be allocated and the use of the second user
Family mark establishes the second incidence relation, authorizes second user to handle task to be allocated, improves the convenience of task distribution.
In one embodiment, as shown in Figure 5, there is provided a kind of task allocation apparatus, the device include：
Mission bit stream acquisition module 502, for obtaining the mission bit stream of task to be allocated.
User's schedule information acquisition module 504, for obtaining the user's schedule information to match with mission bit stream.
Task allocating module 506, for according in user's schedule information each can distributing user task allocation information, really
The fixed user's mark for being used to handle the first user of task to be allocated；First is established according to mission bit stream with user's mark to associate
System, the first user is distributed to according to the first incidence relation by task to be allocated.
In one embodiment, task allocating module 506 be additionally operable to according to each can distributing user task allocation information
In, the average completion duration of the task type of every waiting task, waiting task quantity and every kind of task type, calculate
Go out it is each can distributing user workload；According to it is each can distributing user task amount determine for handle task to be allocated
User's mark of one user.
In one embodiment, mission bit stream includes the deadline for completing the corresponding task of processing.
Task allocating module 506 is additionally operable to according to each can be in the task allocation information of distributing user, every pending
The task type of business, deadline, the average completion duration of waiting task quantity and every kind of task type, are calculated each
Can distributing user waiting task before the deadline of task to be allocated workload.
In one embodiment, task allocating module 506 is additionally operable to according to each can the task amount of distributing user and pre-
If it is each can distributing user task allocation proportion, it is determined that user's mark of the first user for handling task to be allocated.
In one embodiment, as shown in Figure 6, there is provided another task allocation apparatus, the device also include：
Task Authorization module 508, for obtaining authorization message corresponding to user's mark, second user is included in authorization message
User mark；The user of mission bit stream and second user mark is established into the second incidence relation, the second incidence relation is used to award
Weigh second user and handle task to be allocated.
In one embodiment, Task Authorization module 508 is additionally operable to the task allocation information according to the first user, calculates
It is authorized to the ratio of the task of second user processing；When ratio is less than the preset authorization ratio included in authorization message, will appoint
The user of business information and second user mark establishes the second incidence relation.
In one embodiment, Task Authorization module 508 is additionally operable to whether the detecting system time wraps in authorization message
Within the authorisation process period contained, if so, the user of mission bit stream and second user mark then is established into the second incidence relation.
Modules in said apparatus can be realized fully or partially through software, hardware and combinations thereof.Above-mentioned each mould
Block can in the form of hardware be embedded in or independently of in the processor in computer equipment, can also be stored in calculating in a software form
In memory in machine equipment, operation corresponding to above modules is performed in order to which processor calls.The processor can be
CPU (CPU), microprocessor, single-chip microcomputer etc..
In one embodiment, there is provided computer program is stored thereon with, when the computer program is executed by processor
The step of realizing the method for allocating tasks in any one above-mentioned embodiment.
In one embodiment, following steps are realized when computer program is executed by processor：Obtain task to be allocated
Mission bit stream；Obtain the user's schedule information to match with mission bit stream；According to each can distributing user in user's schedule information
Task allocation information, it is determined that user's mark of the first user for handling task to be allocated；According to mission bit stream and user
Mark establishes the first incidence relation, and task to be allocated is distributed into the first user according to the first incidence relation.
In one embodiment, following steps are also realized when computer program is executed by processor：Distributed according to each
In the task allocation information of user, task type, waiting task quantity and the every kind of task type of every waiting task
Average completion duration, calculate it is each can distributing user workload；According to it is each can distributing user task amount determine use
In the user's mark for the first user for handling task to be allocated.
In one embodiment, mission bit stream includes the deadline for completing the corresponding task of processing；Computer program is located
Reason device also realizes following steps when performing：According to it is each can in the task allocation information of distributing user, every waiting task
Task type, deadline, the average completion duration of waiting task quantity and every kind of task type, calculate each divide
Workload with user's waiting task before the deadline of task to be allocated.
In one embodiment, following steps are also realized when computer program is executed by processor：Distributed according to each
The task amount of user and it is default each can distributing user task allocation proportion, it is determined that for handling the of task to be allocated
User's mark of one user.
In one embodiment, following steps are also realized when computer program is executed by processor：Obtain user's mark pair
The authorization message answered, the user comprising second user identifies in authorization message；The user of mission bit stream and second user is identified
The second incidence relation is established, the second incidence relation is used to authorize second user to handle task to be allocated.
In one embodiment, following steps are also realized when computer program is executed by processor：According to the first user's
Task allocation information, calculate the ratio for being authorized to second user processing of the task；When ratio is less than what is included in authorization message
During preset authorization ratio, perform and the user of mission bit stream and second user mark is established into the second incidence relation.
In one embodiment, following steps are also realized when computer program is executed by processor：The detecting system time is
It is no to be in authorization message within the authorisation process period included, if so, then performing mission bit stream and the use of second user
Family mark establishes the second incidence relation.
In one embodiment, there is provided a kind of computer equipment, including memory, processor and storage are on a memory
And the computer program that can be run on a processor, any one above-mentioned embodiment is realized during the computing device computer program
In method for allocating tasks the step of.
The computer equipment can be server or terminal etc. it is therein any one.Terminal include but is not limited to mobile phone,
Tablet personal computer, portable notebook or Intelligent worn device etc..As shown in fig. 7, in one embodiment Computer equipment
Portion's structural representation.The computer equipment includes processor, memory and the network interface connected by system bus.Wherein,
The processor of the computer equipment is used to provide calculating and control ability, supports the operation of whole computer equipment.Memory is used
In data storage, instruction code etc., at least one computer program is stored on memory, the computer program can be held by processor
OK, the method for allocating tasks suitable for computer equipment provided with realizing in the embodiment of the present application.Memory may include magnetic disc,
Non-volatile memory mediums such as CD, read-only memory (Read-Only Memory, ROM) etc..For example, in an implementation
In example, memory includes non-volatile memory medium and built-in storage.Non-volatile memory medium is stored with operating system, data
Storehouse and computer program.A kind of method for allocating tasks provided for each embodiment more than realizing is provided in the database
Related data, for example corresponding user profile and task allocation information etc. can be stored.The computer program can be by processor institute
Perform, a kind of method for allocating tasks provided for more than realization each embodiment.Built-in storage in computer equipment
The running environment of cache is provided for the operating system in non-volatile memory medium, database and computer program.Network
Interface can be Ethernet card or wireless network card etc., be communicated for the terminal or server with outside.People in the art
Member is appreciated that the block diagram of the structure, the only part-structure related to application scheme that are shown in Fig. 7, composition pair
The restriction for the computer equipment that application scheme is applied thereon, specific computer equipment can include than shown in figure more
More or less parts, either combine some parts or arranged with different parts.For example the computer equipment can also wrap
Display screen is included, the display screen can be used for showing corresponding task allocation information and/or authorization message etc..Display screen can be touched
Screen, for example be capacitance plate or electrical screen, the clicking operation of the control of the touch screen display can be acted on by reception, generates phase
The instruction answered.
In one embodiment, following steps are realized during the computing device computer program：Obtain task to be allocated
Mission bit stream；Obtain the user's schedule information to match with mission bit stream；According to each can distributing user in user's schedule information
Task allocation information, it is determined that user's mark of the first user for handling task to be allocated；According to mission bit stream and user
Mark establishes the first incidence relation, and task to be allocated is distributed into the first user according to the first incidence relation.
In one embodiment, following steps are also realized during the computing device computer program：Distributed according to each
In the task allocation information of user, task type, waiting task quantity and the every kind of task type of every waiting task
Average completion duration, calculate it is each can distributing user workload；According to it is each can distributing user task amount determine use
In the user's mark for the first user for handling task to be allocated.
In one embodiment, mission bit stream includes the deadline for completing the corresponding task of processing；The computing device meter
Following steps are also realized during calculation machine program：According to it is each can in the task allocation information of distributing user, every waiting task
Task type, deadline, the average completion duration of waiting task quantity and every kind of task type, calculate each divide
Workload with user's waiting task before the deadline of task to be allocated.
In one embodiment, following steps are also realized during the computing device computer program：Distributed according to each
The task amount of user and it is default each can distributing user task allocation proportion, it is determined that for handling the of task to be allocated
User's mark of one user.
In one embodiment, following steps are also realized during the computing device computer program：Obtain user's mark pair
The authorization message answered, the user comprising second user identifies in authorization message；The user of mission bit stream and second user is identified
The second incidence relation is established, the second incidence relation is used to authorize second user to handle task to be allocated.
In one embodiment, following steps are also realized during the computing device computer program：According to the first user's
Task allocation information, calculate the ratio for being authorized to second user processing of the task；When ratio is less than what is included in authorization message
During preset authorization ratio, perform and the user of mission bit stream and second user mark is established into the second incidence relation.
In one embodiment, following steps are also realized during the computing device computer program：The detecting system time is
It is no to be in authorization message within the authorisation process period included, if so, then performing mission bit stream and the use of second user
Family mark establishes the second incidence relation.
One of ordinary skill in the art will appreciate that realize all or part of flow in above-described embodiment method, being can be with
The hardware of correlation is instructed to complete by computer program.The computer program is storable on memory, for example is stored in
In one non-volatile computer read/write memory medium.When the program is performed, it can be achieved to include the implementation such as above-mentioned each method
The flow of example.
Any reference used in the present invention to memory, storage, database or other media may include non-volatile
Memory.Suitable nonvolatile memory may include read-only storage (ROM), programming ROM (PROM), electrically programmable ROM
(EPROM), electrically erasable ROM (EEPROM) or flash memory.
Each technical characteristic of embodiment described above can be combined arbitrarily, to make description succinct, not to above-mentioned reality
Apply all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, the scope that this specification is recorded all is considered to be.
Embodiment described above only expresses the several embodiments of the present invention, and its description is more specific and detailed, but simultaneously
Can not therefore it be construed as limiting the scope of the patent.It should be pointed out that come for one of ordinary skill in the art
Say, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Scope.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of method for allocating tasks, it is characterised in that methods described includes：
Obtain the mission bit stream of task to be allocated；
Obtain the user's schedule information to match with the mission bit stream；
According in user's schedule information each can distributing user task allocation information, it is determined that for handle it is described to be allocated
User's mark of first user of task；
First incidence relation is established according to the mission bit stream and user mark, according to first incidence relation by described in
Task to be allocated distributes to first user.
2. according to the method for claim 1, it is characterised in that described each to be distributed according in user's schedule information
The task allocation information of user, it is determined that user's mark of the first user for handling the task to be allocated, including：
According to it is described each can be in the task allocation information of distributing user, the task type of every waiting task, pending
Be engaged in the average completion duration of quantity and every kind of task type, calculate it is each can distributing user workload；
According to it is each can the task amount of distributing user determine that the user of the first user for handling the task to be allocated identifies.
3. according to the method for claim 2, it is characterised in that the mission bit stream, which includes, to be completed to handle cutting for the task
The only time；
It is described the task type of every waiting task, each to be waited to locate in the task allocation information of distributing user according to described
The average completion duration of reason task quantity and every kind of task type, calculate it is each can distributing user workload, in addition to：
According to it is described each can in the task allocation information of distributing user, the task type of every waiting task, deadline,
The average completion duration of waiting task quantity and every kind of task type, calculate it is each can distributing user described to be allocated
The workload of waiting task before the deadline of task.
4. according to the method for claim 2, it is characterised in that the basis each can distributing user task amount determine use
In the user's mark for the first user for handling the task to be allocated, including：
According to it is each can distributing user task amount and it is default each can distributing user task allocation proportion, it is determined that being used for
Handle user's mark of the first user of the task to be allocated.
5. according to the method for claim 1, it is characterised in that identified described according to the mission bit stream and the user
The first incidence relation is established, after the task to be allocated is distributed into first user according to first incidence relation,
Methods described also includes：
Authorization message corresponding to user's mark is obtained, the user comprising second user identifies in the authorization message；
The user of the mission bit stream and second user mark is established into the second incidence relation, second incidence relation is used
The task to be allocated is handled in authorizing the second user.
6. according to the method for claim 5, it is characterised in that described by the mission bit stream and the second user
User's mark is established before the second incidence relation, in addition to：
According to the task allocation information of first user, the ratio for being authorized to the task that second user is handled is calculated；
When the ratio be less than the authorization message in include preset authorization ratio when, perform it is described by the mission bit stream with
User's mark of the second user establishes the second incidence relation.
7. according to the method for claim 5, it is characterised in that described by the mission bit stream and the second user
User's mark is established before the second incidence relation, in addition to：
Whether the detecting system time is in the authorization message within the authorisation process period included, if so, then performing institute
State and the user of the mission bit stream and second user mark is established into the second incidence relation.
8. a kind of task allocation apparatus, it is characterised in that described device includes：
Mission bit stream acquisition module, for obtaining the mission bit stream of task to be allocated；
User's schedule information acquisition module, for obtaining the user's schedule information to match with the mission bit stream；
Task allocating module, for according in user's schedule information each can distributing user task allocation information, it is determined that
For the user's mark for the first user for handling the task to be allocated；Identified and established according to the mission bit stream and the user
First incidence relation, the task to be allocated is distributed to by first user according to first incidence relation.
9. a kind of computer-readable recording medium, is stored thereon with computer program, it is characterised in that the computer program quilt
The step of method any one of claim 1 to 7 is realized during computing device.
10. a kind of computer equipment, including memory, processor and storage are on a memory and the meter that can run on a processor
Calculation machine program, it is characterised in that realize any one of claim 1 to 7 institute described in the computing device during computer program
The step of stating method.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
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| CN201710985060.7A CN107818407A (en) | 2017-10-20 | 2017-10-20 | Method for allocating tasks, device, storage medium and computer equipment |
| PCT/CN2017/112513 WO2019075842A1 (en) | 2017-10-20 | 2017-11-23 | Task allocation method and apparatus, storage medium and computer device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710985060.7A CN107818407A (en) | 2017-10-20 | 2017-10-20 | Method for allocating tasks, device, storage medium and computer equipment |
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| CN107818407A true CN107818407A (en) | 2018-03-20 |
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| CN201710985060.7A Pending CN107818407A (en) | 2017-10-20 | 2017-10-20 | Method for allocating tasks, device, storage medium and computer equipment |
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| WO (1) | WO2019075842A1 (en) |
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