CN110334961A - A kind of method for allocating tasks and system - Google Patents
A kind of method for allocating tasks and system Download PDFInfo
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- CN110334961A CN110334961A CN201910620997.3A CN201910620997A CN110334961A CN 110334961 A CN110334961 A CN 110334961A CN 201910620997 A CN201910620997 A CN 201910620997A CN 110334961 A CN110334961 A CN 110334961A
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Abstract
The present invention provides a kind of method for allocating tasks and systems, this method comprises: receiving task to be allocated；According to type of service belonging to the task to be allocated, Target Assignment rule is chosen from preset allocation rule；According to the Target Assignment rule, the corresponding object group to be allocated of the task to be allocated is chosen, wherein an object group to be allocated includes the object to be allocated that at least one is used to handle the task to be allocated；The selection target distribution object from the object group to be allocated；The task to be allocated is distributed into the Target Assignment object.Using scheme provided in an embodiment of the present invention, it can be automatically performed the distribution of task, to save time cost and cost of labor.
Description
Technical field
The present invention relates to computer application technology, in particular to a kind of method for allocating tasks and system.
Background technique
Bulk-breaking, which refers to the process of in credit field, is dispatched to approving person for different loan data.Traditional bulk-breaking mode master
If completing in a manual manner, however, the mode of artificial bulk-breaking considerably increase the time cost of bulk-breaking with manually at
This.Thus, the time cost and cost of labor for how reducing bulk-breaking are a problem to be solved.
Summary of the invention
In order to solve problems in the prior art, the embodiment of the invention provides a kind of method for allocating tasks and systems.It is described
Technical solution is as follows:
In a first aspect, providing a kind of method for allocating tasks, which comprises
Receive task to be allocated；
According to type of service belonging to the task to be allocated, Target Assignment rule is chosen from preset allocation rule；
According to Target Assignment rule, choose the corresponding object group to be allocated of the task to be allocated, wherein one to
Distribution object group includes the object to be allocated that at least one is used to handle the task to be allocated；
The selection target distribution object from the object group to be allocated；
The task to be allocated is distributed into the Target Assignment object.
Optionally, the Target Assignment rule are as follows: selected according to area belonging to the user for sending the task to be allocated
The rule of object group to be allocated, correspondingly,
It is described according to Target Assignment rule, the step of choosing the task to be allocated corresponding object group to be allocated,
Include:
Area belonging to the user is determined according to the IP address for the user for sending the task to be allocated；
The corresponding object to be allocated in the area is selected, the corresponding object group to be allocated of the task to be allocated is obtained.
Optionally, the Target Assignment rule are as follows: the rule of object group to be allocated is selected according to the preset period,
Correspondingly,
It is described according to Target Assignment rule, the step of choosing the task to be allocated corresponding object group to be allocated,
Include:
It determines object to be allocated in running order when receiving the task to be allocated, obtains the task pair to be allocated
The object group to be allocated answered.
Optionally, the Target Assignment rule are as follows: according to the principle that the professional level of object to be allocated is allocated, correspondingly,
It is described according to Target Assignment rule, the step of choosing the task to be allocated corresponding object group to be allocated,
Include:
Determine the significance level of the task to be allocated；
The object to be allocated that professional level and the significance level match is chosen, it is corresponding wait divide to obtain the task to be allocated
With object group.
Optionally, the Target Assignment rule are as follows: according to the principle that the post of object to be allocated is allocated, correspondingly,
It is described according to Target Assignment rule, the step of choosing the task to be allocated corresponding object group to be allocated,
Include:
Determine the target item of current desired processing in the item for the required processing that the task to be allocated includes；
The corresponding object to be allocated in post for handling the target item is chosen, it is corresponding to obtain the task to be allocated
Object group to be allocated.
Optionally, after the described the step of task to be allocated is distributed to the Target Assignment object, further includes:
It sends a notification message to the Target Assignment object, to notify described in the Target Assignment object handles to be allocated
Business.
It is optionally, described from the object group to be allocated the step of selection target distribution object, comprising:
The allocation of parameters for characterizing each object professional ability to be allocated in the object group to be allocated is obtained respectively,
In, the allocation of parameters is the parameter being calculated according to the working efficiency and skilful service degree of object to be allocated；
The highest object to be allocated of allocation of parameters is chosen in the object group to be allocated as the Target Assignment object.
Optionally, after the described the step of task to be allocated is distributed to the Target Assignment object, further includes:
Count duration used in task to be allocated described in the Target Assignment object handles；
The working efficiency of the Target Assignment object is updated according to the duration.
Optionally, after the described the step of task to be allocated is distributed to the Target Assignment object, further includes:
Obtain the processing result of task to be allocated described in the Target Assignment object handles；
Determine the accuracy of the processing result；
The skilful service degree of the Target Assignment object is updated according to the accuracy.
Second aspect provides a kind of task distribution system, comprising:
Task receiving module, for receiving task to be allocated；
Regular determining module, for the type of service according to belonging to the task to be allocated, from preset allocation rule
Choose Target Assignment rule；
Object group chooses module, for it is corresponding wait divide to choose the task to be allocated according to the Target Assignment rule
With object group, wherein an object group to be allocated includes the object to be allocated that at least one is used to handle the task to be allocated；
Object Selection module, for the selection target distribution object from the object group to be allocated；
Task allocating module, for the task to be allocated to be distributed to the Target Assignment object.
Optionally, the system also includes:
Message flow module, for sending a notification message to the Target Assignment object, to notify the Target Assignment object
Handle the task to be allocated.
Optionally, the system also includes:
Self-learning module, for counting duration used in task to be allocated described in the Target Assignment object handles；
The working efficiency of the Target Assignment object is updated according to the duration；
Obtain the processing result of task to be allocated described in the Target Assignment object handles；
Determine the accuracy of the processing result；
The skilful service degree of the Target Assignment object is updated according to the accuracy.
Method for allocating tasks provided in an embodiment of the present invention and system, can after receiving task to be allocated, according to
Type of service belonging to task to be allocated chooses Target Assignment rule from preset allocation rule；And it is advised according to Target Assignment
Then, the corresponding object group to be allocated of task to be allocated, the selection target distribution object from object group to be allocated are chosen；It will be to be allocated
Task distributes to Target Assignment object.Using scheme provided in an embodiment of the present invention, it can be automatically performed the distribution of task, thus
Save time cost and cost of labor.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing.
Fig. 1 is a kind of flow diagram of method for allocating tasks provided in an embodiment of the present invention；
Fig. 2 is a kind of structural schematic diagram of task distribution system provided in an embodiment of the present invention.
Fig. 3 is the structural schematic diagram of another task distribution system provided in an embodiment of the present invention.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with attached drawing to embodiment party of the present invention
Formula is described in further detail.
Below in conjunction with specific embodiment, the process of method for allocating tasks shown in FIG. 1 is described in detail, content
It can be such that
Step 100, task to be allocated is received.
In an implementation, task to be allocated i.e. user are according to self-demand to task distribution system (hereinafter referred to as system)
The task of submission for example, user needs to complete by system to provide a loan when permit business, then can be submitted to system and be provided a loan
The task to be allocated of examination & approval；When user needs to complete express delivery deliveries by system, then it can submit and carry out to system
The task to be allocated that express delivery is delivered.
Step 110, the type of service according to belonging to task to be allocated chooses Target Assignment rule from preset allocation rule
Then.
In an implementation, when task to be allocated is loan permit business, correspondingly, type of service may include: that credit is borrowed
Money, with the different type such as room mortgage loan and petty load；When task to be allocated is express delivery deliveries, correspondingly,
Type of service may include: to reach next day, with different types such as city express deliveries.
In an implementation, how preset allocation rule namely selects the object group to be allocated for handling task to be allocated
Rules according to which, specifically, may include: to be allocated according to the selection of area belonging to the user for sending the task to be allocated
The rule of object group selects the rule of object group to be allocated according to the preset period, according to the professional level of object to be allocated
The principle being allocated and the principle etc. being allocated according to the post of object to be allocated.
In an implementation, the mapping relations between type of service and allocation rule be can establish, for example, with room mortgage loan and
With the corresponding rule for selecting object group to be allocated according to area belonging to the user for sending the task to be allocated of city express delivery, it is based on
This, system after receiving task to be allocated, can use the type of service of task to be allocated and close by searching for mapping
System is regular to choose Target Assignment.
In an implementation, a task allocation model list can also be set, and task allocation model list is task distribution rule
Then the concentration of Template Information is shown, the template of all task allocation rules for having completed configuration can be checked, by will be each
Preset rules are configured to each template, thus so that staff is passed through the list of task allocation model select each template with
Realize selection target allocation rule.
Step 120, according to Target Assignment rule, the corresponding object group to be allocated of task to be allocated is chosen.
Wherein, an object group to be allocated includes the object to be allocated that at least one is used to handle task to be allocated.
Object to be allocated is namely for the object for handling task to be allocated, specifically, object to be allocated can be loan
The approving person of permit business, the courier etc. of express delivery deliveries.
Specifically, in Target Assignment rule are as follows: according to area belonging to the user for sending the task to be allocated select to
In the case where the rule of distribution object group, ground belonging to user can be determined according to the IP address for the user for sending task to be allocated
Area；
The corresponding object to be allocated in this area is selected, to obtain the corresponding object group to be allocated of task to be allocated.
Corresponding system function, including country variant, different geographical, customization region form are set according to different zones
Deng.In an implementation, business can carry out simultaneously in multiple regions, increase with task to be allocated is examined day, in object to be allocated
In the case where constant, examination & approval timeliness can also be reduced because of the distribution not in time of task, for example, the accrediting criterion of each region is not
Together, and easily overstocking for a certain region caseload is caused, and then causes bad experience to client, in such cases, then may be used
Will should assign to the task in the region, distribute to it after the allocated task in a certain region reaches scheduled numerical value
The object to be allocated in his region, to balance the task treating capacity of each region.
In Target Assignment rule are as follows: in the case where the rule for selecting object group to be allocated according to the preset period,
Object to be allocated in running order when receiving task to be allocated can be determined, so that it is corresponding wait divide to obtain task to be allocated
With object group.
In a kind of implementation, when encounter nonworkdays, festivals or holidays take off situations such as, system can do the adjustment refined,
In the special time, case is stored in case pond, the operation without bulk-breaking；
In an implementation, object to be allocated (such as asks for leave, leaves office suddenly) the case where there may be a variety of time states adjust,
System can carry out adjustment, be directed to and ask for leave or interim busy object to be allocated is operated without bulk-breaking, for example be arranged
One label (function of label is to skip its carry out task distribution)；It can also be by the way that the linear up and down of object to be allocated be arranged
The mode of state defines the state of object to be allocated, for example, online state then indicates that object to be allocated is in working state, it is offline
State then indicates that object to be allocated is in the states such as rest, leave office, asking for leave.
In an implementation, early night shift system can also be set, correspondingly, then needed according to object to be allocated in actual work
Between be allocated, set the corresponding time zone of mornig shift, and distribute corresponding object to be allocated, night shift simultaneously.To avoid
The object working time to be allocated is mornig shift, After Hours but can still receive the task of the distribution of system, in turn results in task delay,
The case where unmanned examination & approval.
In Target Assignment rule are as follows: in the case where the principle being allocated according to the professional level of object to be allocated, can determine
The significance level of task to be allocated；
The significance level of task to be allocated can be determined according to the corresponding value of task to be allocated, for example, to be allocated
When business is loan permit business, the more high corresponding significance level of corresponding loan limit is higher；Task to be allocated is express delivery delivery
When business, the corresponding more high corresponding significance level of value of delivery items is higher.
The object to be allocated that professional level and significance level match is chosen, so that it is corresponding to be allocated right to obtain task to be allocated
As group.
In an implementation, the division in professional level may include: general manager, vice general manager, chief inspector, manager, supervisor, assistant director etc..
The significance level of task to be allocated is higher, and corresponding professional level is also higher.
In Target Assignment rule are as follows: in the case where the principle being allocated according to the post of object to be allocated, can determine
The target item of current desired processing in the item for the required processing that task to be allocated includes；
The corresponding object to be allocated in post for being used for processing target item is chosen, it is corresponding to be allocated to obtain task to be allocated
Object group.
In an implementation, task to be allocated may be comprising multiple required items handled, for example, when task to be allocated is loan
It may include: the different business such as air control examination & approval, first trial and review when permit business；Task to be allocated is that business is thrown in express delivery
When, it may include: to pull the different business such as part, transhipment and dispatching.
In an implementation, the corresponding object to be allocated in each post is after the item for having handled corresponding task to be allocated,
The processing result of task to be allocated and the item can be uploaded to system again, system then can recorde the processing knot of the item
Fruit, and continue to distribute to task to be allocated into the corresponding object to be allocated in post for handling subsequent item, until task to be allocated
The each item for including has been processed into.
In an implementation, Target Assignment rule can choose at least one of above-mentioned preset rules, for example, can select simultaneously
It takes and selects the rule of object group to be allocated according to area belonging to the user for sending the task to be allocated and according to presetting
Period select the rule of object group to be allocated to choose object group to be allocated.
Step 130, the selection target distribution object from object group to be allocated.
In an implementation, it in order to which task to be allocated is preferentially distributed to the high distribution object of professional ability, can obtain respectively
For characterizing the allocation of parameters of each object professional ability to be allocated in object group to be allocated, wherein allocation of parameters i.e. root
According to the parameter that the working efficiency and skilful service degree of object to be allocated are calculated, the bigger industry for indicating distribution object of allocation of parameters
Business ability is higher；
Therefore, the highest object to be allocated of allocation of parameters can be chosen in object group to be allocated as Target Assignment pair
As.
It, can be with if the highest object to be allocated of allocation of parameters is in off working state in another implementation
According to each object to be allocated in the sequence poll object group to be allocated of allocation of parameters from high to low, until finding in work
The object to be allocated of state is as Target Assignment object.
Step 140, task to be allocated is distributed into Target Assignment object.
In an implementation, it can be determined according to the working time of Target Assignment object using which kind of method of salary distribution, specifically,
It, can be by way of distributing immediately directly by task to be allocated point when current time is in the working time of Target Assignment object
Dispensing Target Assignment object；And current time is in the working time of Target Assignment object, then it can be according to timing allocation
Mode, until Target Assignment object it is in running order after task to be allocated will be distributed to Target Assignment object.
In an implementation, in order to enable Target Assignment object to handle received task in time, system will to point
After distributing to Target Assignment object with task, it can be sent a notification message with Target Assignment object, to notify Target Assignment pair
As handling task to be allocated.Wherein, notification message can be pushed by message, mail, and the modes such as short message are divided to be sent to target
With object.
In an implementation, it is used to characterize the allocation of parameters of Target Assignment object professional ability in order to real-time update, is inciting somebody to action
After task to be allocated distributes to Target Assignment object, it can count used in the Target Assignment object handles task to be allocated
Duration；
The working efficiency of Target Assignment object is updated according to above-mentioned duration.
It is calculated by the processing time-consuming to each Target Assignment target task, the working efficiency of processing can be distinguished, from
And method for allocating tasks can be adjusted.Target Assignment object higher for working efficiency, can more be divided
Part, and by the mechanism that more pay for more work come the work incentive of incentives target distribution object.
In an implementation, the processing result of Target Assignment object handles task to be allocated can also be obtained；
Determine the accuracy of processing result；
The skilful service degree of Target Assignment object is updated according to accuracy.
By the calculating of the processing result accuracy rate to each Target Assignment object, can distinguish Target Assignment object for
Air control outline, the anti-assurance cheated, so that it is determined that the experienced degree of Target Assignment object.The side of bulk-breaking can be reacted on
Method, the logic for instructing task to distribute.
In an implementation, each Target Assignment object handles task can also be stored in the way of Distributed Storage
The data informations such as processing result, treatment effeciency and processing accuracy rate, all data informations in distributed storage architecture by having
The node of maintenance function is safeguarded jointly；System can be automatically positioned and store different time, regional data information, and flag data
Material upload avoids in traditional bulk-breaking operation to cloud database and is excessively easy error into part time, place record confusion, data
The problems such as.And it is safeguarded jointly by the node with maintenance function, avoids data information caused by going wrong because of a certain node
Situations such as losing, be indefinite about the power and responsibility.
Using scheme provided in an embodiment of the present invention, system can be allocated at the first time, avoid after receiving new task
Inefficiency caused by manual allocation guarantees the timeliness of task distribution, saves time cost and cost of labor；And it being capable of basis
Task to be allocated is preferentially distributed to the high object to be allocated of professional ability by the professional ability of each object to be allocated；And real-time root
The distribution for characterizing Target Assignment object professional ability is updated according to the working efficiency and processing accuracy of Target Assignment object
Parameter, to optimize allocation algorithm.
Based on the same technical idea, the embodiment of the invention also provides a kind of task distribution systems, as shown in Fig. 2, institute
The system of stating includes:
Task receiving module 200, for receiving task to be allocated；
Regular determining module 210, for the type of service according to belonging to the task to be allocated, from preset allocation rule
Middle selection Target Assignment rule；
Object group chooses module 220, for according to Target Assignment rule, choose the task to be allocated it is corresponding to
Distribution object group a, wherein object group to be allocated includes at least one for handling the to be allocated right of the task to be allocated
As；
Object Selection module 230, for the selection target distribution object from the object group to be allocated；
Task allocating module 240, for the task to be allocated to be distributed to the Target Assignment object.
Optionally, the Target Assignment rule are as follows: selected according to area belonging to the user for sending the task to be allocated
The rule of object group to be allocated, correspondingly,
Object group chooses module 220, is also used to according to the determination of the IP address for the user for sending the task to be allocated
Area belonging to user；
The corresponding object to be allocated in the area is selected, the corresponding object group to be allocated of the task to be allocated is obtained.
Optionally, the Target Assignment rule are as follows: the rule of object group to be allocated is selected according to the preset period,
Correspondingly,
Object group chooses module 220, is also used to determine in running order to be allocated when receiving the task to be allocated
Object obtains the corresponding object group to be allocated of the task to be allocated.
Optionally, the Target Assignment rule are as follows: according to the principle that the professional level of object to be allocated is allocated, accordingly
,
Object group chooses module 220, is also used to determine the significance level of the task to be allocated；
The object to be allocated that professional level and the significance level match is chosen, it is corresponding wait divide to obtain the task to be allocated
With object group.
Optionally, the Target Assignment rule are as follows: according to the principle that the post of object to be allocated is allocated, correspondingly,
Object group chooses module 220, is also used to determine in the item for the required processing that the task to be allocated includes current
The target item of required processing；
The corresponding object to be allocated in post for handling the target item is chosen, it is corresponding to obtain the task to be allocated
Object group to be allocated.
It is the structural schematic diagram of another task distribution system provided in an embodiment of the present invention as shown in Figure 3, wherein task
Receiving module 300, regular determining module 310, object group choose module 320, Object Selection module 330 and task allocating module
340 function is identical as the modules in task distribution system shown in Fig. 2, and details are not described herein.
Message flow module 350, for sending a notification message to the Target Assignment object, to notify the Target Assignment pair
As handling the task to be allocated.
The message informing of message flow module 350 can there are many modes for reaching approving person, including message push, mail
Notice, SMS, stand in believe etc..Specific mode can difference and approving person's entirety according to actual needs use
Habit is gone to judge and be realized.Message is sent in time, can effectively improve the careful part consciousness of approving person and the examination & approval speed of single-piece
Rate.
Optionally, the object select module 330 is also used to obtain respectively each in the object group to be allocated for characterizing
The allocation of parameters of a object ability to work to be allocated, wherein the allocation of parameters be according to the working efficiency of object to be allocated and
The parameter that skilful service degree is calculated；
The highest object to be allocated of allocation of parameters is chosen in the object group to be allocated as the Target Assignment object.
Optionally, the system also includes self-teaching modules 360, for the working efficiency according to Target Assignment object
With the allocation of parameters for adjusting Target Assignment object to the accuracy for stating the processing result that task to be allocated is handled.It is based on
This, can use the professional ability of each object to be allocated in practice and carry out real-time update allocation of parameters, so as to will to point
The high object to be allocated of professional ability is preferentially distributed to task.
Specifically, self-teaching module 360, can be used for counting task to be allocated described in the Target Assignment object handles
Duration used；
The working efficiency of the Target Assignment object is updated according to the duration.
Such as in an implementation, time-consuming calculating when can be by each Target Assignment object handles task, can distinguish
It goes out on missions the operating rate of processing, so as to be adjusted to the method that task is distributed.It is higher wait divide for examining efficiency
With object, bulk-breaking can be more carried out, and the work incentive of approving person is motivated by the mechanism that more pay for more work.
Self-teaching module 360 can be also used for obtaining the place of task to be allocated described in the Target Assignment object handles
Manage result；
Determine the accuracy of the processing result；
The skilful service degree of the Target Assignment object is updated according to the accuracy.
Such as in an implementation, approver can be distinguished by the calculating of the examination & approval accuracy rate to each approving person
Member is for air control outline, the anti-assurance cheated, so that it is determined that the experienced degree of approving person.Bulk-breaking can be reacted on
Method instructs the logic of bulk-breaking.
Optionally, the system can also include: system management module, safeguarded and managed for the function to system
Reason, system management module include:
Rights management submodule,
Rights management submodule is the core link of system management module, and the permission for each department, each personnel is matched
It sets.Permission required for different departments, different user groups, different role is also different, and the operation of these configurations is namely
The better job responsibility distinguished between different people and function.
The final purpose of rights management submodule is while also to can take into account permission to preferably serve business and carry out
Classification, the safety coefficient of data etc. be related to the link of company interest.
Version management submodule
For version management submodule for unified management to each system version iteration, system is to be in continuous iteration and excellent
During change, the time existing for each version is limited, and being all can according to different needs and feedback develops new function
It can or optimize existing capability, be then spiral escalation process that an emergence problem solves the problems, such as.
By version management submodule, can learn the demand point of each version iteration, raiser, realization function point,
The function point etc. of optimization, convenient for the management and retrospect in later period.
Algorithm management submodule
Algorithm management submodule is exactly to summarize management for screening system logic.The different band of actual conditions carrys out demand
Differentiation, and then the system form for just needing to customize.These achievements customized can be understood as different bulk-breaking logics, no
Same Logic application is presented in different scenes, and with tabular form.
Algorithm management submodule is also the link for comparing core, is to preferably serve appointing under enterprise's different demands
Business distribution condition.Different algorithms binds different system flows, and then formulates different statistical dimension and data standard.
Operation management submodule
Operation management submodule is user configuration, user group involved in operation for convenience and more convenient and fast processing system
Configuration, authority configuration, algorithm configuration, version configuration etc..And then existing practical business is preferably served, carry out back-office support
Role.
It also will be link shown in operation management needs to handle and collect for the statistics of everyday tasks.For further
Control the safety coefficient of data, the export of data account and report and externally output, it is also desirable to grasp by operation management submodule
Make.
Using scheme provided in an embodiment of the present invention, system can be allocated at the first time, avoid after receiving new task
Inefficiency caused by manual allocation guarantees the timeliness of task distribution, saves time cost and cost of labor；And it being capable of basis
Task to be allocated is preferentially distributed to the high object to be allocated of professional ability by the professional ability of each object to be allocated；And real-time root
The distribution for characterizing Target Assignment object professional ability is updated according to the working efficiency and processing accuracy of Target Assignment object
Parameter, to optimize allocation algorithm.
It should be understood that task distribution system provided by the above embodiment is in the task of distribution, only with above-mentioned each function
The division progress of module can according to need and for example, in practical application by above-mentioned function distribution by different function moulds
Block is completed, i.e., the internal structure of system is divided into different functional modules, to complete all or part of function described above
Energy.In addition, task distribution system provided by the above embodiment and the embodiment of method for allocating tasks belong to same design, it is specific
Realization process is detailed in embodiment of the method, and which is not described herein again.
Those of ordinary skill in the art will appreciate that realizing that all or part of the steps of above-described embodiment can pass through hardware
It completes, relevant hardware can also be instructed to complete by program, the program can store in a kind of computer-readable
In storage medium, storage medium mentioned above can be read-only memory, disk or CD etc..
It should be noted that, in this document, relational terms such as first and second and the like are used merely to a reality
Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation
In any actual relationship or order or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to
Non-exclusive inclusion, so that the process, method, article or equipment including a series of elements is not only wanted including those
Element, but also including other elements that are not explicitly listed, or further include for this process, method, article or equipment
Intrinsic element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that
There is also other identical elements in process, method, article or equipment including the element.
The foregoing is merely presently preferred embodiments of the present invention, is not intended to limit the invention, it is all in spirit of the invention and
Within principle, any modification, equivalent replacement, improvement and so on be should all be included in the protection scope of the present invention.
Claims (12)
1. a kind of method for allocating tasks, which is characterized in that the described method includes:
Receive task to be allocated；
According to type of service belonging to the task to be allocated, Target Assignment rule is chosen from preset allocation rule；
According to the Target Assignment rule, the corresponding object group to be allocated of the task to be allocated is chosen, wherein one to be allocated
Object group includes the object to be allocated that at least one is used to handle the task to be allocated；
The selection target distribution object from the object group to be allocated；
The task to be allocated is distributed into the Target Assignment object.
2. the method as described in claim 1, which is characterized in that the Target Assignment rule are as follows: described to be allocated according to sending
Area belonging to the user of task selects the rule of object group to be allocated, correspondingly,
It is described according to Target Assignment rule, the step of choosing the task to be allocated corresponding object group to be allocated, comprising:
Area belonging to the user is determined according to the IP address for the user for sending the task to be allocated；
The corresponding object to be allocated in the area is selected, the corresponding object group to be allocated of the task to be allocated is obtained.
3. the method as described in claim 1, which is characterized in that the Target Assignment rule are as follows: according to the preset time
Section selects the rule of object group to be allocated, correspondingly,
It is described according to Target Assignment rule, the step of choosing the task to be allocated corresponding object group to be allocated, comprising:
It determines object to be allocated in running order when receiving the task to be allocated, it is corresponding to obtain the task to be allocated
Object group to be allocated.
4. the method as described in claim 1, which is characterized in that the Target Assignment rule are as follows: according to the duty of object to be allocated
The principle that grade is allocated, correspondingly,
It is described according to Target Assignment rule, the step of choosing the task to be allocated corresponding object group to be allocated, comprising:
Determine the significance level of the task to be allocated；
The object to be allocated that professional level and the significance level match is chosen, it is corresponding to be allocated right to obtain the task to be allocated
As group.
5. the method as described in claim 1, which is characterized in that the Target Assignment rule are as follows: according to the hilllock of object to be allocated
The principle that position is allocated, correspondingly,
It is described according to Target Assignment rule, the step of choosing the task to be allocated corresponding object group to be allocated, comprising:
Determine the target item of current desired processing in the item for the required processing that the task to be allocated includes；
Choose the corresponding object to be allocated in post for handling the target item, obtain the task to be allocated it is corresponding to
Distribution object group.
6. the method according to claim 1 to 5, which is characterized in that it is described the task to be allocated is distributed to it is described
After the step of Target Assignment object, further includes:
It sends a notification message to the Target Assignment object, to notify task to be allocated described in the Target Assignment object handles.
7. the method according to claim 1 to 5, which is characterized in that described to select mesh from the object group to be allocated
The step of marking distribution object, comprising:
The allocation of parameters for characterizing each object professional ability to be allocated in the object group to be allocated is obtained respectively, wherein
The allocation of parameters is the parameter being calculated according to the working efficiency and skilful service degree of object to be allocated；
The highest object to be allocated of allocation of parameters is chosen in the object group to be allocated as the Target Assignment object.
8. the method for claim 7, which is characterized in that described that the task to be allocated is distributed to the Target Assignment
After the step of object, further includes:
Count duration used in task to be allocated described in the Target Assignment object handles；
The working efficiency of the Target Assignment object is updated according to the duration.
9. the method for claim 7, which is characterized in that described that the task to be allocated is distributed to the Target Assignment
After the step of object, further includes:
Obtain the processing result of task to be allocated described in the Target Assignment object handles；
Determine the accuracy of the processing result；
The skilful service degree of the Target Assignment object is updated according to the accuracy.
10. a kind of task distribution system, which is characterized in that the system comprises:
Task receiving module, for receiving task to be allocated；
Regular determining module is chosen from preset allocation rule for the type of service according to belonging to the task to be allocated
Target Assignment rule；
Object group chooses module, for it is corresponding to be allocated right to choose the task to be allocated according to the Target Assignment rule
As group, wherein an object group to be allocated includes the object to be allocated that at least one is used to handle the task to be allocated；
Object Selection module, for the selection target distribution object from the object group to be allocated；
Task allocating module, for the task to be allocated to be distributed to the Target Assignment object.
11. system as claimed in claim 10, which is characterized in that the system also includes:
Message flow module, for sending a notification message to the Target Assignment object, to notify the Target Assignment object handles
The task to be allocated.
12. system as claimed in claim 10, which is characterized in that the system also includes:
Self-learning module, for counting duration used in task to be allocated described in the Target Assignment object handles；
The working efficiency of the Target Assignment object is updated according to the duration；
Obtain the processing result of task to be allocated described in the Target Assignment object handles；
Determine the accuracy of the processing result；
The skilful service degree of the Target Assignment object is updated according to the accuracy.
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