CN107479726B - Information input method and electronic equipment - Google Patents
Information input method and electronic equipment Download PDFInfo
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- CN107479726B CN107479726B CN201710892759.9A CN201710892759A CN107479726B CN 107479726 B CN107479726 B CN 107479726B CN 201710892759 A CN201710892759 A CN 201710892759A CN 107479726 B CN107479726 B CN 107479726B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/02—Input arrangements using manually operated switches, e.g. using keyboards or dials
- G06F3/023—Arrangements for converting discrete items of information into a coded form, e.g. arrangements for interpreting keyboard generated codes as alphanumeric codes, operand codes or instruction codes
- G06F3/0233—Character input methods
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
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Abstract
The invention discloses an information input method and electronic equipment, wherein the method comprises the following steps: acquiring interactive information in an information presentation interface; analyzing and acquiring a corresponding input mode category based on the interaction information; and displaying an input editing interface corresponding to the input mode category in an input area of the display interface, wherein different input mode categories correspond to different input editing interfaces.
Description
Technical Field
The present invention relates to an intelligent input technology, and in particular, to an information input method and an electronic device.
Background
The input method is an input editing tool, such as a dog search (Sogou) input method. The user can edit information by using an input method, so that the interaction between people or between people and machines is realized, for example: a scene of conversation is carried out by using the chat client; for another example: a scene of information is input using a browser.
When the input method is used for information editing, the traditional input method is inefficient no matter the interaction between people or between people and machines. In addition, the traditional input method is only limited to association of input contents, the whole conversation context is not sensed, and users need to think and recall related information for descriptive problems, so that the cognitive load of the users in using the input method is increased.
Disclosure of Invention
In order to solve the above technical problems, embodiments of the present invention provide an information input method and an electronic device.
The information input method provided by the embodiment of the invention comprises the following steps:
acquiring interactive information in an information presentation interface;
analyzing and acquiring a corresponding input mode category based on the interaction information;
and displaying an input editing interface corresponding to the input mode category in an input area of the display interface, wherein different input mode categories correspond to different input editing interfaces.
In an embodiment of the present invention, the input mode category includes at least one of:
a first input means for guiding a user to enter a question classification option;
a second input mode for guiding the user to confirm the target service object;
a third input mode, wherein the third input mode is used for guiding the user to confirm the attribute parameters corresponding to the target service object;
a fourth input means for guiding the user to purchase the target service object;
a fifth input mode for guiding a user to perform an evaluation operation.
In the embodiment of the present invention, the input method type is the first input method,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
and presenting a first input editing interface corresponding to the first input mode in an input area of a display interface, wherein the first input editing interface comprises a plurality of question classification options, and the question classification options are used for presenting answer information corresponding to the questions to a user.
In the embodiment of the present invention, the input mode type is the second input mode,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
and presenting a second input editing interface corresponding to the second input mode in an input area of a display interface, wherein the second input editing interface comprises a plurality of service objects, each service object has a selection state and an unselected state based on the obtained selection operation, and the selection state in the selection state is the target service object.
In the embodiment of the present invention, the input mode type is the third input mode,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
and presenting a third input editing interface corresponding to the third input mode in an input area of a display interface, wherein the third input editing interface comprises attribute parameters of a plurality of service objects, each attribute parameter has a selection state and a non-selection state based on the obtained selection operation, and the attribute parameter in the selection state is the attribute parameter of the target service object.
In the embodiment of the present invention, the input mode type is the fourth input mode,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
presenting a fourth input editing interface corresponding to the fourth input mode in an input area of a display interface, wherein the fourth input editing interface comprises at least one of the following: one or more options for selecting a model of a target service object, one or more options for selecting a color of a target service object, an option for selecting a number of target service objects, an option for a user to confirm purchase of the target service object.
In the embodiment of the present invention, the input mode type is the fifth input mode,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
and presenting a fifth input editing interface corresponding to the fifth input mode in an input area of a display interface, wherein the fifth input editing interface comprises a plurality of options for evaluating the service.
In the embodiment of the present invention, the method further includes:
when the input operation on the input editing interface is obtained, generating response content based on the input operation;
and presenting response content corresponding to the input operation in a display area of the display interface.
The electronic device provided by the embodiment of the invention comprises:
the processor is used for acquiring the interactive information in the information presentation interface; analyzing and acquiring a corresponding input mode category based on the interaction information;
and the display is used for presenting an input editing interface corresponding to the input mode type in an input area of the display interface, wherein different input mode types correspond to different input editing interfaces.
In an embodiment of the present invention, the input mode category includes at least one of:
a first input means for guiding a user to enter a question classification option;
a second input mode for guiding the user to confirm the target service object;
a third input mode, wherein the third input mode is used for guiding the user to confirm the attribute parameters corresponding to the target service object;
a fourth input means for guiding the user to purchase the target service object;
a fifth input mode for guiding a user to perform an evaluation operation.
In the embodiment of the present invention, the input method type is the first input method,
the display is specifically configured to present, in an input area of a display interface, a first input editing interface corresponding to the first input mode, where the first input editing interface includes a plurality of question classification options, and the question classification options are used to present answer information corresponding to the question to a user.
In the embodiment of the present invention, the input mode type is the second input mode,
the display is specifically configured to present, in an input area of a display interface, a second input editing interface corresponding to the second input mode, where the second input editing interface includes a plurality of service objects, where each service object has a selected state and an unselected state based on an obtained selection operation, and the selected state in the selected state is the target service object.
In the embodiment of the present invention, the input mode type is the third input mode,
the display is specifically configured to present, in an input area of a display interface, a third input editing interface corresponding to the third input mode, where the third input editing interface includes attribute parameters of a plurality of service objects, where each attribute parameter has a selected state and an unselected state based on an obtained selection operation, and the attribute parameter in the selected state is an attribute parameter of the target service object.
In the embodiment of the present invention, the input mode type is the fourth input mode,
the display is specifically configured to present, in an input area of a display interface, a fourth input editing interface corresponding to the fourth input mode, where the fourth input editing interface includes at least one of: one or more options for selecting a model of a target service object, one or more options for selecting a color of a target service object, an option for selecting a number of target service objects, an option for a user to confirm purchase of the target service object.
In the embodiment of the present invention, the input mode type is the fifth input mode,
the display is specifically configured to present, in an input area of a display interface, a fifth input editing interface corresponding to the fifth input mode, where the fifth input editing interface includes a plurality of options for evaluating a service.
In an embodiment of the present invention, the electronic device further includes:
the input device is used for generating response content based on input operation when the input operation on the input editing interface is obtained;
the display is further used for presenting response content corresponding to the input operation in a display area of the display interface.
According to the technical scheme of the embodiment of the invention, the interactive information in the information presentation interface is obtained; analyzing and acquiring a corresponding input mode category based on the interaction information; and displaying an input editing interface corresponding to the input mode category in an input area of the display interface, wherein different input mode categories correspond to different input editing interfaces. By adopting the technical scheme of the embodiment of the invention, the corresponding input mode types are determined based on the whole conversation context, and different input mode types correspond to different input editing interfaces, so that a more intelligent input editing interface can be provided for a user in an input area of a display interface, the cognitive load of the user using an input method is reduced, and the user can easily realize information input without recalling the context.
Drawings
FIG. 1 is a first schematic flow chart of an information input method according to an embodiment of the present invention;
FIG. 2 is a process framework diagram of an embodiment of the invention;
FIG. 3 is a second flowchart illustrating an information input method according to an embodiment of the present invention;
FIG. 4 is a first diagram of a display interface according to an embodiment of the present invention;
FIG. 5 is a third schematic flowchart of an information input method according to an embodiment of the present invention;
FIG. 6 is a second schematic diagram of a display interface according to an embodiment of the invention;
FIG. 7 is a fourth flowchart illustrating an information input method according to an embodiment of the present invention;
FIG. 8 is a third schematic diagram of a display interface according to an embodiment of the invention;
FIG. 9 is a fifth flowchart illustrating an information input method according to an embodiment of the present invention;
FIG. 10 is a fourth illustration of a display interface according to an embodiment of the invention;
FIG. 11 is a sixth flowchart illustrating an information input method according to an embodiment of the present invention;
FIG. 12 is a fifth schematic view of a display interface according to an embodiment of the invention;
fig. 13 is a first schematic structural component diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
So that the manner in which the features and aspects of the embodiments of the present invention can be understood in detail, a more particular description of the embodiments of the invention, briefly summarized above, may be had by reference to the embodiments, some of which are illustrated in the appended drawings.
Fig. 1 is a first schematic flow chart of an information input method according to an embodiment of the present invention, and as shown in fig. 1, the information input method includes the following steps:
step 101: and acquiring the interactive information in the information presentation interface.
The technical scheme of the embodiment of the invention is applied to electronic equipment, and the electronic equipment can be mobile phones, tablet computers, notebook computers, desktop computers and other equipment.
In the embodiment of the invention, the information presentation interface can present information input by an input tool (also called an input method), and in addition, the information presentation interface can also present information input by a copy mode.
In an application scenario, a person interacts with a machine, such as a scenario of smart customer service, a scenario of web browsing, a scenario of a shopping site, and so on. In this scenario, a person edits information through an input tool, and then sends the information, and the sent information is displayed in an information presentation interface. And the machine at the opposite end (such as a certain server website) processes the information sent by the people and feeds back the information correspondingly.
In another application scenario, a person-to-person interaction occurs, such as in the context of a chat conversation. In this scenario, the user a edits information through the input tool, and then sends the information, and the sent information is displayed in the information presentation interface. The information presentation interface received by the user B is consistent with the content displayed on the information presentation interface of the user A, so that the user B can view the information sent by the user A, the user B can edit the information through an input tool and then send the information, and the sent information is displayed in the information presentation interface.
In the embodiment of the invention, the interactive information in the information presentation interface can be interactive information between people and machines or interactive information between people. Here, the interaction information in the information presentation interface is history input information in the interaction between the two parties, the history input information is relative to the currently input information, and all information that has occurred or information presented in the information presentation interface can be regarded as history input information.
Step 102: and analyzing and acquiring the corresponding input mode category based on the interaction information.
In the embodiment of the invention, the interactive information represents the context information of the current interactive process, and the context information of the interactive process is analyzed to determine the corresponding input mode type.
In the embodiment of the present invention, the input mode category obtained based on the context information includes at least one of the following:
a first input means for guiding a user to enter a question classification option;
a second input mode for guiding the user to confirm the target service object;
a third input mode, wherein the third input mode is used for guiding the user to confirm the attribute parameters corresponding to the target service object;
a fourth input means for guiding the user to purchase the target service object;
a fifth input mode for guiding a user to perform an evaluation operation.
In the embodiment of the present invention, the input mode categories are not limited to the above 5 types, and may further include other input mode categories, where different input mode categories correspond to different input editing interfaces.
In the embodiment of the invention, the input tool can show alternative answer options according to the topic of the conversation and the personal information of the user by analyzing the semantics of the context in the interactive process, so that the user does not need to think and recall the characteristics of the content to be described.
In the embodiment of the present invention, as shown in fig. 2, the existing dialog content (i.e., the interactive information) may be processed by using a natural language processing technology and a text mining technology. Matching input options for the current conversation from the conversation knowledge base based on the analysis result and in combination with the personal information of the user.
Step 103: and displaying an input editing interface corresponding to the input mode category in an input area of the display interface, wherein different input mode categories correspond to different input editing interfaces.
In the embodiment of the present invention, the display interface at least includes two areas, which are respectively: an information presentation interface area and an input tool area; the embodiment of the invention provides a panel for sensing context information, namely an input editing interface, by expanding the area of an input tool, and the input editing interface can display alternative answer options according to the topic of a conversation and personal information of a user by analyzing the semantics of the context in the interactive process, so that the user does not need to think about and recall the characteristics of the content to be described.
In addition, in order to reduce the burden of the user for typing in the content, the alternative input content presented in the input editing interface is input in a clickable manner. The input content in the editing interface is input, the operation input in the conversation is integrated in the panel as much as possible, and the frequency of switching the jump page by the user is reduced.
According to the technical scheme of the embodiment of the invention, the cognitive burden of a user on descriptive content input is reduced through proactive content prediction; the load of the user on the basis of keyboard input is reduced based on the clicking operation; the prediction based on the conversation context enables the content of the prediction input to be more matched with the whole conversation content; the input editing interface may be extensible to integrate more task-based input operations, for example in a shopping guide session, the input editing interface may provide options for purchasing a product.
The technical solution of the embodiments of the present invention is further described in detail below with reference to specific application scenarios.
Fig. 3 is a schematic flow diagram of an information input method according to an embodiment of the present invention, where the technical solution of this embodiment is applied to an initial guiding process of a customer service session in an intelligent customer service scene, as shown in fig. 3, the information input method includes:
step 301: and acquiring the interactive information in the information presentation interface.
The technical scheme of the embodiment of the invention is applied to electronic equipment, and the electronic equipment can be mobile phones, tablet computers, notebook computers, desktop computers and other equipment.
In the embodiment of the invention, the information presentation interface can present information input by an input tool (also called an input method), and in addition, the information presentation interface can also present information input by a copy mode.
In an application scenario, interaction is performed between a person and a machine, for example, in a scenario of intelligent customer service, in which the person edits information through an input tool, and then sends the information, and the sent information is displayed in an information presentation interface. And the machine at the opposite end (such as a certain server website) processes the information sent by the people and feeds back the information correspondingly.
In the embodiment of the present invention, the interactive information in the information presentation interface refers to interactive information between a human and a machine. Here, the interaction information in the information presentation interface is history input information in the interaction between the two parties, the history input information is relative to the currently input information, and all information that has occurred or information presented in the information presentation interface can be regarded as history input information.
Step 302: and analyzing and acquiring the corresponding input mode category as a first input mode based on the interaction information, wherein the first input mode is used for guiding the user to enter a question classification option.
In the embodiment of the invention, the interactive information represents the context information of the current interactive process, and the context information of the interactive process is analyzed to determine the corresponding input mode type.
In the embodiment of the invention, the input tool can show alternative answer options according to the topic of the conversation and the personal information of the user by analyzing the semantics of the context in the interactive process, so that the user does not need to think and recall the characteristics of the content to be described.
As shown in fig. 4, in the initial guiding process of the customer service session in the intelligent customer service scene, the customer service sends a piece of information: "you are good, welcome to the associate assistant. You can easily book a product or share your product experience. You can start a conversation with the customer service by selecting one of the following auxiliary options ". The user sends a message: "I want to know how to use my product". The two pieces of information are interactive information in the interactive process of the customer service and the user, and the input mode category corresponding to the interactive information can be determined as a first input mode by analyzing the interactive information, wherein the first input mode is used for guiding the user to enter a problem classification option.
Step 303: and presenting a first input editing interface corresponding to the first input mode in an input area of a display interface, wherein the first input editing interface comprises a plurality of question classification options, and the question classification options are used for presenting answer information corresponding to the questions to a user.
In the embodiment of the present invention, the display interface at least includes two areas, which are respectively: an information presentation interface area and an input tool area; the embodiment of the invention provides a panel for sensing context information, namely an input editing interface, by expanding the area of an input tool, and the input editing interface can display alternative answer options according to the topic of a conversation and personal information of a user by analyzing the semantics of the context in the interactive process, so that the user does not need to think about and recall the characteristics of the content to be described.
As shown in fig. 4, the input editing interface includes a plurality of question classification options, which are sequentially from top to bottom: quick problem selection, technical support, product maintenance, association product, product feedback. By the aid of the structured options, classification can be built for customer service problems, and users are helped to quickly build problem discussion with customer service.
Fig. 5 is a third schematic flow chart of the information input method according to the embodiment of the present invention, and the technical solution of the embodiment is applied to a process of selecting a target product in a customer service dialog in an intelligent customer service scene, as shown in fig. 5, the information input method includes:
step 501: and acquiring the interactive information in the information presentation interface.
The technical scheme of the embodiment of the invention is applied to electronic equipment, and the electronic equipment can be mobile phones, tablet computers, notebook computers, desktop computers and other equipment.
In the embodiment of the invention, the information presentation interface can present information input by an input tool (also called an input method), and in addition, the information presentation interface can also present information input by a copy mode.
In an application scenario, interaction is performed between a person and a machine, for example, in a scenario of intelligent customer service, in which the person edits information through an input tool, and then sends the information, and the sent information is displayed in an information presentation interface. And the machine at the opposite end (such as a certain server website) processes the information sent by the people and feeds back the information correspondingly.
In the embodiment of the invention, the interactive information in the information presentation interface refers to the interactive information between a human and a machine. Here, the interaction information in the information presentation interface is history input information in the interaction between the two parties, the history input information is relative to the currently input information, and all information that has occurred or information presented in the information presentation interface can be regarded as history input information.
Step 502: and analyzing and acquiring the corresponding input mode type as a second input mode based on the interaction information, wherein the second input mode is used for guiding the user to confirm the target service object.
In the embodiment of the invention, the interactive information represents the context information of the current interactive process, and the context information of the interactive process is analyzed to determine the corresponding input mode type.
In the embodiment of the invention, the input tool can show alternative answer options according to the topic of the conversation and the personal information of the user by analyzing the semantics of the context in the interactive process, so that the user does not need to think and recall the characteristics of the content to be described.
As shown in fig. 6, in the process of selecting a target product in a customer service session in an intelligent customer service scene, a piece of information sent by a customer service is: "can i know your device type? Select from your purchase history ". In addition, a series of products for which the user's purchase history is recorded are also shown. The information is interactive information in the interactive process of the customer service and the user, and the input mode category corresponding to the interactive information can be determined to be a second input mode by analyzing the interactive information, wherein the second input mode is used for guiding the user to confirm the target service object.
Step 503: and presenting a second input editing interface corresponding to the second input mode in an input area of a display interface, wherein the second input editing interface comprises a plurality of service objects, each service object has a selection state and a non-selection state based on the obtained selection operation, and the selection state in the selection state is the target service object.
In the embodiment of the present invention, the display interface at least includes two areas, which are respectively: an information presentation interface area and an input tool area; the embodiment of the invention provides a panel for sensing context information, namely an input editing interface, by expanding the area of an input tool, and the input editing interface can display alternative answer options according to the topic of a conversation and personal information of a user by analyzing the semantics of the context in the interactive process, so that the user does not need to think about and recall the characteristics of the content to be described.
As shown in fig. 6, according to the dialog contents, the user is required to confirm the target service object, and corresponding buttons of common product types and currently used product types are listed in the input editing interface for selection, and the user can select the product type desired by the user from the product types. Here, the common product types are displayed in a text manner, and the product types currently used by the user are displayed in a picture plus text manner.
Fig. 7 is a fourth schematic flowchart of an information input method according to an embodiment of the present invention, where the technical solution of this embodiment is applied to a process of requesting a customer service to recommend a product in a customer service shopping guide in an intelligent customer service scene, and as shown in fig. 7, the information input method includes:
step 701: and acquiring the interactive information in the information presentation interface.
The technical scheme of the embodiment of the invention is applied to electronic equipment, and the electronic equipment can be mobile phones, tablet computers, notebook computers, desktop computers and other equipment.
In the embodiment of the invention, the information presentation interface can present information input by an input tool (also called an input method), and in addition, the information presentation interface can also present information input by a copy mode.
In an application scenario, interaction is performed between a person and a machine, for example, in a scenario of intelligent customer service, in which the person edits information through an input tool, and then sends the information, and the sent information is displayed in an information presentation interface. And the machine at the opposite end (such as a certain server website) processes the information sent by the people and feeds back the information correspondingly.
In the embodiment of the present invention, the interactive information in the information presentation interface refers to interactive information between a human and a machine. Here, the interaction information in the information presentation interface is history input information in the interaction between the two parties, the history input information is relative to the currently input information, and all information that has occurred or information presented in the information presentation interface can be regarded as history input information.
Step 702: and analyzing and acquiring a corresponding input mode type as a third input mode based on the interaction information, wherein the third input mode is used for guiding the user to confirm the attribute parameters corresponding to the target service object.
In the embodiment of the invention, the interactive information represents the context information of the current interactive process, and the context information of the interactive process is analyzed to determine the corresponding input mode type.
In the embodiment of the invention, the input tool can show alternative answer options according to the topic of the conversation and the personal information of the user by analyzing the semantics of the context in the interactive process, so that the user does not need to think and recall the characteristics of the content to be described.
As shown in fig. 8, in the process of requesting customer service to recommend a product in the customer service shopping guide in the intelligent customer service scene, the user sends a piece of information: "you are good, i want to buy a new notebook. Can help me recommend something ". The customer service sends a message: "good, you can choose the need of the notebook you want from the following common labels". The information is interactive information in the interactive process of the customer service and the user, and the input mode category corresponding to the interactive information can be determined to be a third input mode by analyzing the interactive information, wherein the third input mode is used for guiding the user to confirm the attribute parameters corresponding to the target service object.
Step 703: and presenting a third input editing interface corresponding to the third input mode in an input area of a display interface, wherein the third input editing interface comprises attribute parameters of a plurality of service objects, each attribute parameter has a selection state and a non-selection state based on the obtained selection operation, and the attribute parameter in the selection state is the attribute parameter of the target service object.
In the embodiment of the present invention, the display interface at least includes two areas, which are respectively: an information presentation interface area and an input tool area; the embodiment of the invention provides a panel for sensing context information, namely an input editing interface, by expanding the area of an input tool, and the input editing interface can display alternative answer options according to the topic of a conversation and personal information of a user by analyzing the semantics of the context in the interactive process, so that the user does not need to think about and recall the characteristics of the content to be described.
As shown in FIG. 8, when a user requests to recommend a product, the product tags that are shown as the user's recommendations that are likely to most match the user are entered into the editing interface. The user can select one or more labels to obtain products which are recommended by customers and meet the labels, such as a large screen, a notebook with long battery life and high processing speed.
Fig. 9 is a schematic flowchart of a fifth process of the information input method according to the embodiment of the present invention, where the technical solution of the embodiment is applied to a process of product purchase selection in a customer service shopping guide session in an intelligent customer service scene, as shown in fig. 9, the information input method includes:
step 901: and acquiring the interactive information in the information presentation interface.
The technical scheme of the embodiment of the invention is applied to electronic equipment, and the electronic equipment can be mobile phones, tablet computers, notebook computers, desktop computers and other equipment.
In the embodiment of the invention, the information presentation interface can present information input by an input tool (also called an input method), and in addition, the information presentation interface can also present information input by a copy mode.
In an application scenario, interaction is performed between a person and a machine, for example, in a scenario of intelligent customer service, in which the person edits information through an input tool, and then sends the information, and the sent information is displayed in an information presentation interface. And the machine at the opposite end (such as a certain server website) processes the information sent by the people and feeds back the information correspondingly.
In the embodiment of the invention, the interactive information in the information presentation interface refers to the interactive information between a human and a machine. Here, the interaction information in the information presentation interface is history input information in the interaction between the two parties, the history input information is relative to the currently input information, and all information that has occurred or information presented in the information presentation interface can be regarded as history input information.
Step 902: and analyzing and acquiring a corresponding input mode type as a fourth input mode based on the interaction information, wherein the fourth input mode is used for guiding the user to purchase the target service object.
In the embodiment of the invention, the interactive information represents the context information of the current interactive process, and the context information of the interactive process is analyzed to determine the corresponding input mode type.
In the embodiment of the invention, the input tool can show alternative answer options according to the topic of the conversation and the personal information of the user by analyzing the semantics of the context in the interactive process, so that the user does not need to think and recall the characteristics of the content to be described.
As shown in fig. 10, in the process of product purchase selection in the customer service shopping guide session in the intelligent customer service scene, the customer service sends a piece of information: "recently, we have some products with superior performance, as shown below for you. Believe you must not miss ". Some of the products are then displayed along with information associated with the products, such as price, product type, and the like. The information is interactive information in the interactive process of customer service and the user, and the input mode category corresponding to the interactive information can be determined to be a fourth input mode by analyzing the interactive information, wherein the fourth input mode is used for guiding the user to purchase the target service object.
Step 903: presenting a fourth input editing interface corresponding to the fourth input mode in an input area of a display interface, wherein the fourth input editing interface comprises at least one of the following: one or more options for selecting a model of a target service object, one or more options for selecting a color of a target service object, an option for selecting a number of target service objects, an option for a user to confirm purchase of the target service object.
In the embodiment of the present invention, the display interface at least includes two areas, which are respectively: an information presentation interface area and an input tool area; the embodiment of the invention provides a panel for sensing context information, namely an input editing interface, by expanding the area of an input tool, and the input editing interface can display alternative answer options according to the topic of a conversation and personal information of a user by analyzing the semantics of the context in the interactive process, so that the user does not need to think about and recall the characteristics of the content to be described.
As shown in FIG. 10, when a user selects a certain product to purchase, an option control for purchasing the product is directly displayed in the input editing interface, so that the phenomenon that the session is broken and the user jumps to other pages to purchase is avoided. Such as a product type selection option space, a product color option control, and a product quantity option control.
Fig. 11 is a sixth schematic flow chart of the information input method according to the embodiment of the present invention, and the technical solution of the embodiment is applied to a process of evaluating a service after a customer service is finished in an intelligent customer service scene, as shown in fig. 11, the information input method includes:
step 1101: and acquiring the interactive information in the information presentation interface.
The technical scheme of the embodiment of the invention is applied to electronic equipment, and the electronic equipment can be mobile phones, tablet computers, notebook computers, desktop computers and other equipment.
In the embodiment of the invention, the information presentation interface can present information input by an input tool (also called an input method), and in addition, the information presentation interface can also present information input by a copy mode.
In an application scenario, interaction is performed between a person and a machine, for example, in a scenario of intelligent customer service, in which the person edits information through an input tool, and then sends the information, and the sent information is displayed in an information presentation interface. And the machine at the opposite end (such as a certain server website) processes the information sent by the people and feeds back the information correspondingly.
In the embodiment of the present invention, the interactive information in the information presentation interface refers to interactive information between a human and a machine. Here, the interaction information in the information presentation interface is history input information in the interaction between the two parties, the history input information is relative to the currently input information, and all information that has occurred or information presented in the information presentation interface can be regarded as history input information.
Step 1102: and analyzing and acquiring a corresponding input mode type as a fifth input mode based on the interactive information, wherein the fifth input mode is used for guiding the user to perform evaluation operation.
In the embodiment of the invention, the interactive information represents the context information of the current interactive process, and the context information of the interactive process is analyzed to determine the corresponding input mode type.
In the embodiment of the invention, the input tool can show alternative answer options according to the topic of the conversation and the personal information of the user by analyzing the semantics of the context in the interactive process, so that the user does not need to think and recall the characteristics of the content to be described.
As shown in fig. 12, in the process of evaluating the service after the customer service in the intelligent customer service scene is finished, the customer service sends a piece of information: please provide a fast feedback to our service this time to further improve the quality of service. The information is interactive information in the interactive process of the customer service and the user, and the input mode category corresponding to the interactive information can be determined as a fifth input mode by analyzing the interactive information, wherein the fifth input mode is used for guiding the user to perform evaluation operation.
Step 1103: and presenting a fifth input editing interface corresponding to the fifth input mode in an input area of a display interface, wherein the fifth input editing interface comprises a plurality of options for evaluating the service.
In the embodiment of the present invention, the display interface at least includes two areas, which are respectively: an information presentation interface area and an input tool area; the embodiment of the invention provides a panel for sensing context information, namely an input editing interface, by expanding the area of an input tool, and the input editing interface can display alternative answer options according to the topic of a conversation and personal information of a user by analyzing the semantics of the context in the interactive process, so that the user does not need to think about and recall the characteristics of the content to be described.
As shown in fig. 12, the input editing interface provides a control for providing feedback quickly, so that the possibility of giving evaluation by the user can be increased, such as a star rating option, a fast reply option, a help option, a slow reply option, and the like.
In one embodiment, when the input operation on the input editing interface is obtained, response content is generated based on the input operation; and presenting response content corresponding to the input operation in a display area of the display interface. Here, the content selected by the user needs to be presented in the information presentation interface as part of the interactive content.
In the above-mentioned solution, although the smart client is used as the application scenario, other application scenarios are also applicable to the technical solution of the embodiment of the present invention. For example, web browsing scenarios: when a user opens a webpage and inputs certain information on the webpage, the website server analyzes the information, determines which alternative contents the user wants to browse, and then displays the alternative information through the input editing interface. For example: the user inputs 'science fiction video' in a certain video website, the input tool can automatically analyze the personal information of the user, recommend the matched science fiction video for the user, and display the recommended science fiction video on an input editing interface, so that the user can directly select the science fiction video which the user wants to watch.
Fig. 13 is a first schematic structural component diagram of an electronic device according to an embodiment of the present invention, and as shown in fig. 13, the electronic device includes:
the processor 1301 is configured to obtain interaction information in the information presentation interface; analyzing and acquiring a corresponding input mode category based on the interaction information;
the display 1302 is configured to present, in an input area of the display interface, an input editing interface corresponding to the input method category, where different input method categories correspond to different input editing interfaces.
In an embodiment of the present invention, the input mode category includes at least one of:
a first input means for guiding a user to enter a question classification option;
a second input mode for guiding the user to confirm the target service object;
a third input mode, wherein the third input mode is used for guiding the user to confirm the attribute parameters corresponding to the target service object;
a fourth input means for guiding the user to purchase the target service object;
a fifth input mode for guiding a user to perform an evaluation operation.
In the embodiment of the present invention, the input method type is the first input method,
the display 1302 is specifically configured to present, in an input area of a display interface, a first input editing interface corresponding to the first input mode, where the first input editing interface includes a plurality of question classification options, and the question classification options are used to present answer information corresponding to the question to a user.
In the embodiment of the present invention, the input mode type is the second input mode,
the display 1302 is specifically configured to present, in an input area of a display interface, a second input editing interface corresponding to the second input mode, where the second input editing interface includes a plurality of service objects, each service object has a selected state and an unselected state based on an obtained selection operation, and the selected state in the selected state is the target service object.
In the embodiment of the present invention, the input mode type is the third input mode,
the display 1302 is specifically configured to present, in an input area of a display interface, a third input editing interface corresponding to the third input mode, where the third input editing interface includes attribute parameters of a plurality of service objects, each attribute parameter has a selected state and an unselected state based on an obtained selection operation, and the attribute parameter in the selected state is an attribute parameter of the target service object.
In the embodiment of the present invention, the input mode type is the fourth input mode,
the display 1302 is specifically configured to present, in an input area of a display interface, a fourth input editing interface corresponding to the fourth input mode, where the fourth input editing interface includes at least one of the following: one or more options for selecting a model of a target service object, one or more options for selecting a color of a target service object, an option for selecting a number of target service objects, an option for a user to confirm purchase of the target service object.
In the embodiment of the present invention, the input mode type is the fifth input mode,
the display 1302 is specifically configured to present, in an input area of a display interface, a fifth input editing interface corresponding to the fifth input mode, where the fifth input editing interface includes a plurality of options for evaluating a service.
In an embodiment of the present invention, the electronic device further includes:
an input device 1303 for generating response content based on an input operation when the input operation on the input editing interface is obtained;
the display 1302 is further configured to present response content corresponding to the input operation in a display area of the display interface.
Those skilled in the art will understand that the implementation functions of the functional units in the electronic device shown in fig. 13 can be understood by referring to the related description of the information input method.
The technical schemes described in the embodiments of the present invention can be combined arbitrarily without conflict.
In the embodiments provided in the present invention, it should be understood that the disclosed method and intelligent device may be implemented in other ways. The above-described device embodiments are merely illustrative, for example, the division of the unit is only a logical functional division, and there may be other division ways in actual implementation, such as: multiple units or components may be combined, or may be integrated into another system, or some features may be omitted, or not implemented. In addition, the coupling, direct coupling or communication connection between the components shown or discussed may be through some interfaces, and the indirect coupling or communication connection between the devices or units may be electrical, mechanical or other forms.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed on a plurality of network units; some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, all the functional units in the embodiments of the present invention may be integrated into one second processing unit, or each unit may be separately regarded as one unit, or two or more units may be integrated into one unit; the integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional unit.
The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and all the changes or substitutions should be covered within the scope of the present invention.
Claims (14)
1. An information input method, characterized in that the method comprises:
acquiring interactive information in an information presentation interface, wherein the interactive information in the information presentation interface is historical input information in an interactive process;
analyzing context information in the interaction process based on the interaction information to obtain a corresponding input mode category; the input mode type is an input mode type for guiding a user to perform corresponding operation in an intelligent customer service scene; wherein the input manner category includes at least one of: a first input means for guiding the user to enter a question classification option; a second input means for guiding the user to confirm the target service object; a third input mode, wherein the third input mode is used for guiding the user to confirm the attribute parameters corresponding to the target service object; a fourth input means for guiding the user to purchase the target service object; a fifth input mode, wherein the fifth input mode is used for guiding the user to perform evaluation operation;
displaying an input editing interface corresponding to the input mode category in an input area of a display interface, wherein different input mode categories correspond to different input editing interfaces; the input editing interface can display alternative answer options according to the topic of the conversation and the personal information of the user; and acquiring a plurality of alternative answer options according to the click operation of the alternative answer options.
2. The information input method according to claim 1, wherein the input form category is the first input form,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
and presenting a first input editing interface corresponding to the first input mode in an input area of a display interface, wherein the first input editing interface comprises a plurality of question classification options, and the question classification options are used for presenting answer information corresponding to the questions to a user.
3. The information input method according to claim 1, wherein the input form category is the second input form,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
and presenting a second input editing interface corresponding to the second input mode in an input area of a display interface, wherein the second input editing interface comprises a plurality of service objects, each service object has a selection state and an unselected state based on the obtained selection operation, and the selection state in the selection state is the target service object.
4. The information input method according to claim 1, wherein the input form category is the third input form,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
and presenting a third input editing interface corresponding to the third input mode in an input area of a display interface, wherein the third input editing interface comprises attribute parameters of a plurality of service objects, each attribute parameter has a selection state and a non-selection state based on the obtained selection operation, and the attribute parameter in the selection state is the attribute parameter of the target service object.
5. The information input method according to claim 1, wherein the input form category is the fourth input form,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
presenting a fourth input editing interface corresponding to the fourth input mode in an input area of a display interface, wherein the fourth input editing interface comprises at least one of the following: one or more options for selecting a model of a target service object, one or more options for selecting a color of a target service object, an option for selecting a number of target service objects, an option for a user to confirm purchase of the target service object.
6. The information input method according to claim 1, wherein the input form category is the fifth input form,
the displaying of the input editing interface corresponding to the input mode category in the input area of the display interface includes:
and presenting a fifth input editing interface corresponding to the fifth input mode in an input area of a display interface, wherein the fifth input editing interface comprises a plurality of options for evaluating the service.
7. The information input method according to any one of claims 1 to 6, characterized in that the method further comprises:
when the input operation on the input editing interface is obtained, generating response content based on the input operation;
and presenting response content corresponding to the input operation in a display area of the display interface.
8. An electronic device, characterized in that the electronic device comprises:
the processor is used for acquiring the interactive information in the information presentation interface, wherein the interactive information in the information presentation interface is historical input information in the interactive process; analyzing context information in the interaction process based on the interaction information to obtain a corresponding input mode category; the input mode type is an input mode type for guiding a user to perform corresponding operation in an intelligent customer service scene; wherein the input manner category includes at least one of: a first input means for guiding the user to enter a question classification option; a second input means for guiding the user to confirm the target service object; a third input mode, wherein the third input mode is used for guiding the user to confirm the attribute parameters corresponding to the target service object; a fourth input means for guiding the user to purchase the target service object; a fifth input mode, wherein the fifth input mode is used for guiding the user to perform evaluation operation;
the display is used for presenting an input editing interface corresponding to the input mode type in an input area of the display interface, wherein different input mode types correspond to different input editing interfaces; the input editing interface can display alternative answer options according to the topic of the conversation and the personal information of the user; and acquiring a plurality of alternative answer options according to the click operation of the alternative answer options.
9. The electronic device of claim 8, wherein the input manner category is the first input manner,
the display is specifically configured to present, in an input area of a display interface, a first input editing interface corresponding to the first input mode, where the first input editing interface includes a plurality of question classification options, and the question classification options are used to present answer information corresponding to the question to a user.
10. The electronic device of claim 8, wherein the input manner category is the second input manner,
the display is specifically configured to present, in an input area of a display interface, a second input editing interface corresponding to the second input mode, where the second input editing interface includes a plurality of service objects, where each service object has a selected state and an unselected state based on an obtained selection operation, and the selected state in the selected state is the target service object.
11. The electronic device according to claim 8, wherein the input manner category is the third input manner,
the display is specifically configured to present, in an input area of a display interface, a third input editing interface corresponding to the third input mode, where the third input editing interface includes attribute parameters of a plurality of service objects, where each attribute parameter has a selected state and an unselected state based on an obtained selection operation, and the attribute parameter in the selected state is an attribute parameter of the target service object.
12. The electronic device according to claim 8, wherein the input manner category is the fourth input manner,
the display is specifically configured to present, in an input area of a display interface, a fourth input editing interface corresponding to the fourth input mode, where the fourth input editing interface includes at least one of: one or more options for selecting a model of a target service object, one or more options for selecting a color of a target service object, an option for selecting a number of target service objects, an option for a user to confirm purchase of the target service object.
13. The electronic device according to claim 8, wherein the input manner category is the fifth input manner,
the display is specifically configured to present, in an input area of a display interface, a fifth input editing interface corresponding to the fifth input mode, where the fifth input editing interface includes a plurality of options for evaluating a service.
14. The electronic device of any of claims 8-13, further comprising:
the input device is used for generating response content based on input operation when the input operation on the input editing interface is obtained;
the display is further used for presenting response content corresponding to the input operation in a display area of the display interface.
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| US11853981B2 (en) * | 2021-09-02 | 2023-12-26 | Shopify Inc. | Systems and methods for e-commerce checkout with delay loading of checkout options |
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| CN107180029A (en) * | 2016-03-09 | 2017-09-19 | 阿里巴巴集团控股有限公司 | A kind of information processing method and device based on consultation service |
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| CN102646022B (en) * | 2012-04-10 | 2014-07-09 | 北京搜狗科技发展有限公司 | Method and device for obtaining candidate |
| CN104428734A (en) * | 2012-06-25 | 2015-03-18 | 微软公司 | Input method editor application platform |
| CN102750103A (en) * | 2012-06-29 | 2012-10-24 | 鸿富锦精密工业（深圳）有限公司 | Electronic device with touch input unit |
| KR20140011073A (en) * | 2012-07-17 | 2014-01-28 | 삼성전자주식회사 | Method and apparatus for recommending text |
| CN104331393A (en) * | 2014-05-06 | 2015-02-04 | 广州三星通信技术研究有限公司 | Equipment and method for providing option by aiming at input operation of user |
| CN106570181B (en) * | 2016-11-09 | 2020-07-28 | 武汉泰迪智慧科技有限公司 | Intelligent interaction method and system based on context management |
| CN107479726B (en) * | 2017-09-27 | 2021-08-17 | 联想(北京)有限公司 | Information input method and electronic equipment |
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| CN107180029A (en) * | 2016-03-09 | 2017-09-19 | 阿里巴巴集团控股有限公司 | A kind of information processing method and device based on consultation service |
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