CN107479726A - A kind of data inputting method and electronic equipment - Google Patents
A kind of data inputting method and electronic equipment Download PDFInfo
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- CN107479726A CN107479726A CN201710892759.9A CN201710892759A CN107479726A CN 107479726 A CN107479726 A CN 107479726A CN 201710892759 A CN201710892759 A CN 201710892759A CN 107479726 A CN107479726 A CN 107479726A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/02—Input arrangements using manually operated switches, e.g. using keyboards or dials
- G06F3/023—Arrangements for converting discrete items of information into a coded form, e.g. arrangements for interpreting keyboard generated codes as alphanumeric codes, operand codes or instruction codes
- G06F3/0233—Character input methods
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
Abstract
The invention discloses a kind of data inputting method and electronic equipment, methods described includes：Obtain the interactive information in information presentation interface；Based on the interactive information, input mode classification corresponding to analysis acquisition；In the input area of display interface, input editing interface corresponding with the input mode classification is presented, wherein, different input mode classifications corresponds to different input editing interfaces.
Description
Technical field
The present invention relates to intelligent input technique, more particularly to a kind of data inputting method and electronic equipment.
Background technology
Input method is a kind of input editing instrument, such as search dog (Sogou) input method.User can be carried out using input method
The editor of information, so as to realize interacting between person to person or people and machine, such as：Engaged in the dialogue using chat client
Scene；Again for example：Use the scene of browser input information.
When carrying out information editing using input method, the still man-machine interaction that interacts with person to person, tradition
Input mode it is more poorly efficient.In addition, traditional input method is limited only to the association for input content, do not perceive overall
The context of dialogue, need to go thinking to recall related information for description sex chromosome mosaicism user, so as to add user use it is defeated
Enter the cognitive load of method.
The content of the invention
In order to solve the above technical problems, the embodiments of the invention provide a kind of data inputting method and electronic equipment.
Data inputting method provided in an embodiment of the present invention, including：
Obtain the interactive information in information presentation interface；
Based on the interactive information, input mode classification corresponding to analysis acquisition；
In the input area of display interface, input editing interface corresponding with the input mode classification is presented, wherein,
Different input mode classifications corresponds to different input editing interfaces.
In the embodiment of the present invention, the input mode classification includes at least one of：
First input mode, first input mode are used to guide user to enter Question Classification option；
Second input mode, second input mode are used to guide user to confirm destination service object；
3rd input mode, the 3rd input mode are used to guide user to confirm to belong to corresponding to the destination service object
Property parameter；
4th input mode, the 4th input mode are used to guide user to buy the destination service object；
5th input mode, the 5th input mode are used to guide user to carry out evaluation operation.
In the embodiment of the present invention, the input mode classification is first input mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface,
Including：
In the input area of display interface, the first input editing interface corresponding with first input mode is presented,
The first input editing interface includes multiple Question Classification options, wherein, described problem classification options are used to present to user
Answer information corresponding with described problem.
In the embodiment of the present invention, the input mode classification is second input mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface,
Including：
In the input area of display interface, the second input editing interface corresponding with second input mode is presented,
The second input editing interface includes multiple service objects, wherein, each selection operation of the service object based on acquisition
With selection state and non-selected state, the selection state in selection state is the destination service object.
In the embodiment of the present invention, the input mode classification is the 3rd input mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface,
Including：
In the input area of display interface, the 3rd input editing interface corresponding with the 3rd input mode is presented,
The 3rd input editing interface includes the property parameters of multiple service objects, wherein, each property parameters are based on obtaining
Selection operation there is selection state and non-selected state, in selection state property parameters be the destination service object
Property parameters.
In the embodiment of the present invention, the input mode classification is the 4th input mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface,
Including：
In the input area of display interface, the 4th input editing interface corresponding with the 4th input mode is presented,
The 4th input editing interface includes at least one of：One or more choosings for the model of selection target service object
, for selection target service object color one or more options, for selection target service object quantity choosing
Item, user confirm to buy the option of the destination service object.
In the embodiment of the present invention, the input mode classification is the 5th input mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface,
Including：
In the input area of display interface, the 5th input editing interface corresponding with the 5th input mode is presented,
The 5th input editing interface includes multiple options for being evaluated service.
In the embodiment of the present invention, methods described also includes：
When obtaining the input operation on the input editing interface, response contents are generated based on input operation；
In the display area of the display interface, response contents corresponding with the input operation are presented.
Electronic equipment provided in an embodiment of the present invention, including：
Processor, for obtaining the interactive information in information presentation interface；Based on the interactive information, analysis obtains corresponding
Input mode classification；
Display, compiled for input corresponding with the input mode classification in the input area of display interface, to be presented
Editing interface, wherein, different input mode classifications corresponds to different input editing interfaces.
In the embodiment of the present invention, the input mode classification includes at least one of：
First input mode, first input mode are used to guide user to enter Question Classification option；
Second input mode, second input mode are used to guide user to confirm destination service object；
3rd input mode, the 3rd input mode are used to guide user to confirm to belong to corresponding to the destination service object
Property parameter；
4th input mode, the 4th input mode are used to guide user to buy the destination service object；
5th input mode, the 5th input mode are used to guide user to carry out evaluation operation.
In the embodiment of the present invention, the input mode classification is first input mode,
The display, specifically in the input area of display interface, presenting corresponding with first input mode
The first input editing interface, the first input editing interface includes multiple Question Classification options, wherein, described problem classification
Option is used to answer information corresponding with described problem be presented to user.
In the embodiment of the present invention, the input mode classification is second input mode,
The display, specifically in the input area of display interface, presenting corresponding with second input mode
The second input editing interface, the second input editing interface includes multiple service objects, wherein, each service object
Selection operation based on acquisition has selection state and non-selected state, and the selection state in selection state takes for the target
Business object.
In the embodiment of the present invention, the input mode classification is the 3rd input mode,
The display, specifically in the input area of display interface, presenting corresponding with the 3rd input mode
The 3rd input editing interface, the 3rd input editing interface includes the property parameters of multiple service objects, wherein, Ge Gesuo
Stating selection operation of the property parameters based on acquisition has selection state and non-selected state, in selection state property parameters for
The property parameters of the destination service object.
In the embodiment of the present invention, the input mode classification is the 4th input mode,
The display, specifically in the input area of display interface, presenting corresponding with the 4th input mode
The 4th input editing interface, the 4th input editing interface includes at least one of：For selection target service object
Model one or more options, for selection target service object color one or more options, for selecting mesh
Mark the option of the quantity of service object, user confirms to buy the option of the destination service object.
In the embodiment of the present invention, the input mode classification is the 5th input mode,
The display, specifically in the input area of display interface, presenting corresponding with the 5th input mode
The 5th input editing interface, the 5th input editing interface includes multiple options for being evaluated service.
In the embodiment of the present invention, the electronic equipment also includes：
Input unit, for when obtaining the input operation on the input editing interface, being given birth to based on input operation
Into response contents；
The display, it is additionally operable in the display area of the display interface, presents corresponding with the input operation
Response contents.
In the technical scheme of the embodiment of the present invention, the interactive information in information presentation interface is obtained；Based on the interaction letter
Breath, input mode classification corresponding to analysis acquisition；In the input area of display interface, present and the input mode classification pair
The input editing interface answered, wherein, different input mode classifications corresponds to different input editing interfaces.Implemented using the present invention
The technical scheme of example, based on the context of dialogue of entirety come input mode classification corresponding to determining, different input mode classifications
Corresponding different input editing interface, in such manner, it is possible to be provided for user in the input area of display interface more intelligent defeated
Enter editing interface, mitigate the cognitive load that user uses input method, be i.e. user need not recall context can and easily realize letter
The input of breath.
Brief description of the drawings
Fig. 1 is the schematic flow sheet one of the data inputting method of the embodiment of the present invention；
Fig. 2 is the processing frame diagram of the embodiment of the present invention；
Fig. 3 is the schematic flow sheet two of the data inputting method of the embodiment of the present invention；
Fig. 4 is the schematic diagram one of the display interface of the embodiment of the present invention；
Fig. 5 is the schematic flow sheet three of the data inputting method of the embodiment of the present invention；
Fig. 6 is the schematic diagram two of the display interface of the embodiment of the present invention；
Fig. 7 is the schematic flow sheet four of the data inputting method of the embodiment of the present invention；
Fig. 8 is the schematic diagram three of the display interface of the embodiment of the present invention；
Fig. 9 is the schematic flow sheet five of the data inputting method of the embodiment of the present invention；
Figure 10 is the schematic diagram four of the display interface of the embodiment of the present invention；
Figure 11 is the schematic flow sheet six of the data inputting method of the embodiment of the present invention；
Figure 12 is the schematic diagram five of the display interface of the embodiment of the present invention；
Figure 13 is the structure composition schematic diagram one of the electronic equipment of the embodiment of the present invention.
Embodiment
The characteristics of in order to more fully hereinafter understand the embodiment of the present invention and technology contents, below in conjunction with the accompanying drawings to this hair
The realization of bright embodiment is described in detail, appended accompanying drawing purposes of discussion only for reference, is not used for limiting the embodiment of the present invention.
Fig. 1 is the schematic flow sheet one of the data inputting method of the embodiment of the present invention, as shown in figure 1, shown information inputs
Method comprises the following steps：
Step 101：Obtain the interactive information in information presentation interface.
The technical scheme of the embodiment of the present invention is applied to electronic equipment, the electronic equipment can be mobile phone, tablet personal computer,
The equipment such as notebook computer, desktop computer.
In the embodiment of the present invention, interface, which is presented, in information can show the letter inputted by input tool (also referred to as input method)
Breath, in addition, interface, which is presented, in information can also show the information inputted by copy mode.
In an application scenarios, interacted between people and machine, such as the field of the scene of intelligent customer service, network browsing
The scene etc. of scape, shopping website.Under this scene, then people sends information, the letter of transmission by input tool editor's information
Breath is shown in interface is presented in information.The information that the machine (such as some server site) of opposite end is sent to people is handled, and
Fed back accordingly.
In another application scene, interact between men, such as the scene of chat conversations.Under this scene, use
Then family A sends information, the information of transmission is shown in interface is presented in information by input tool editor's information.User B is received
Information interface and user A information is presented the content shown on interface is presented is consistent, therefore, user B can be watched
Then the information sent to user A, user B can also send information by input tool editor's information, the information of transmission is being believed
Breath is presented to be shown in interface.
In the embodiment of the present invention, the interactive information in interface is presented in information, can be the interactive information between people and machine,
It can also be interpersonal interactive information.Here, the interactive information that information is presented in interface is the history in both sides' interaction
Information is inputted, history input information is for the information currently inputted, and all information occurred are either presented
Information in interface is presented in information can regard that history inputs information as.
Step 102：Based on the interactive information, input mode classification corresponding to analysis acquisition.
In the embodiment of the present invention, interactive information represents the contextual information of current interaction process, to the upper of interaction
Context information is analyzed, and determines corresponding input mode classification.
In the embodiment of the present invention, the input mode classification obtained based on contextual information includes at least one of：
First input mode, first input mode are used to guide user to enter Question Classification option；
Second input mode, second input mode are used to guide user to confirm destination service object；
3rd input mode, the 3rd input mode are used to guide user to confirm to belong to corresponding to the destination service object
Property parameter；
4th input mode, the 4th input mode are used to guide user to buy the destination service object；
5th input mode, the 5th input mode are used to guide user to carry out evaluation operation.
In the embodiment of the present invention, input mode classification is not limited to above-mentioned 5 kinds, can also include more other input sides
Formula classification, wherein, different input mode classifications corresponds to different input editing interfaces.
In the embodiment of the present invention, by parsing the semanteme of context in interaction, input tool can be according to the master of session
Topic and the personal information of user show alternative answer option, so that user does not have to go thinking memory to need description content
Feature.
In the embodiment of the present invention, as shown in Fig. 2 natural language processing technique and Text Mining Technology can be utilized to handle
Current existing conversation content (namely interactive information).Based on analysis result, with reference to the personal information of user, from dialogue knowledge base
Input options of the middle matching for current session.
Step 103：In the input area of display interface, input editing circle corresponding with the input mode classification is presented
Face, wherein, different input mode classifications corresponds to different input editing interfaces.
In the embodiment of the present invention, display interface comprises at least two regions, is respectively：The region, defeated at interface is presented in information
Enter the region of instrument；Wherein, by extending the region of input tool, the embodiments of the invention provide a context-aware information
Panel, namely input editing interface, by parsing the semanteme of the context in interaction, the input editing interface can basis
The theme of session and userspersonal information show alternative answer option, so as to which user is not spent in thinking recalls and need to describe
The feature of appearance.
In addition, in order to reduce the burden that user keys in content, the alternative input content presented in input editing interface is all
Inputted in a manner of it can click.Input content in input editing interface, the operation set that will be inputted as far as possible in dialogue
Into the frequency in the panel, reducing user's switching jump page.
The technical scheme of the embodiment of the present invention, user is reduced by the content forecast of proactive property and inputted for descriptive content
Cognitive load；Burden of the user based on input through keyboard is reduced based on the operation clicked；Prediction based on the context of dialogue causes
The content of prediction input more matches with overall conversation content；The input editing interface is expansible to integrate the defeated of more task based access controls
Enter operation, such as in shopping guide talks with, the input editing interface can provide the option of purchase product.
The technical scheme of the embodiment of the present invention is described in further detail below in conjunction with concrete application scene.
Fig. 3 be the embodiment of the present invention data inputting method schematic flow sheet two, the technical scheme application of the present embodiment
Customer service dialogue initial boot process in intelligent customer service scene, as shown in figure 3, described information input method, including：
Step 301：Obtain the interactive information in information presentation interface.
The technical scheme of the embodiment of the present invention is applied to electronic equipment, the electronic equipment can be mobile phone, tablet personal computer,
The equipment such as notebook computer, desktop computer.
In the embodiment of the present invention, interface, which is presented, in information can show the letter inputted by input tool (also referred to as input method)
Breath, in addition, interface, which is presented, in information can also show the information inputted by copy mode.
In an application scenarios, interacted between people and machine, such as the scene of intelligent customer service, under this scene, people
By input tool editor's information, information is then sent, the information of transmission is shown in interface is presented in information.The machine of opposite end
The information that (such as some server site) is sent to people is handled, and is fed back accordingly.
, in the embodiment of the present invention, the interactive information that information is presented in interface refers to the interactive information between people and machine.This
In, information present interface in interactive information be both sides interaction in history input information, history input information be relative to work as
For the information of preceding input, all information occurred, which are either presented on the information that information is presented in interface, to be regarded as
It is history input information.
Step 302：Based on the interactive information, analysis obtain corresponding to input mode classification be the first input mode, institute
The first input mode is stated to be used to guide user to enter Question Classification option.
In the embodiment of the present invention, interactive information represents the contextual information of current interaction process, to the upper of interaction
Context information is analyzed, and determines corresponding input mode classification.
In the embodiment of the present invention, by parsing the semanteme of context in interaction, input tool can be according to the master of session
Topic and the personal information of user show alternative answer option, so that user does not have to go thinking memory to need description content
Feature.
As shown in figure 4, the customer service in intelligent customer service scene is talked with initial boot process, customer service sends an information
For：" hello, Custom House Welcome to Custom House association assistant.You easily predetermined prod or can share your Product Experience.You can be from following auxiliary
Helping in option selects an option to start to engage in the dialogue with customer service ".User sends an information：" I wishes to understand how to make
With my product ".Two information of the above are exactly the interactive information in customer service and user interaction process, analyze this interactive information,
It is the first input mode that input mode classification corresponding with the interactive information, which can be determined, and first input mode is used to guide
User enters Question Classification option.
Step 303：In the input area of display interface, the first input corresponding with first input mode is presented and compiles
Editing interface, the first input editing interface include multiple Question Classification options, wherein, described problem classification options be used for
Answer information corresponding with described problem is presented in family.
In the embodiment of the present invention, display interface comprises at least two regions, is respectively：The region, defeated at interface is presented in information
Enter the region of instrument；Wherein, by extending the region of input tool, the embodiments of the invention provide a context-aware information
Panel, namely input editing interface, by parsing the semanteme of the context in interaction, the input editing interface can basis
The theme of session and userspersonal information show alternative answer option, so as to which user is not spent in thinking recalls and need to describe
The feature of appearance.
As shown in figure 4, input editing interface includes multiple Question Classification options, Question Classification option is from top to bottom successively
For：Select quick problem, technical support, product maintenance, association's product, product feedback.Can by the option of this structuring
The problem of establishing and classify to customer service problem, helping user quickly to establish between customer service discusses.
Fig. 5 be the embodiment of the present invention data inputting method schematic flow sheet three, the technical scheme application of the present embodiment
The process of selection target product in customer service dialogue in intelligent customer service scene, as shown in figure 5, described information input method, bag
Include：
Step 501：Obtain the interactive information in information presentation interface.
The technical scheme of the embodiment of the present invention is applied to electronic equipment, the electronic equipment can be mobile phone, tablet personal computer,
The equipment such as notebook computer, desktop computer.
In the embodiment of the present invention, interface, which is presented, in information can show the letter inputted by input tool (also referred to as input method)
Breath, in addition, interface, which is presented, in information can also show the information inputted by copy mode.
In an application scenarios, interacted between people and machine, such as the scene of intelligent customer service, under this scene, people
By input tool editor's information, information is then sent, the information of transmission is shown in interface is presented in information.The machine of opposite end
The information that (such as some server site) is sent to people is handled, and is fed back accordingly.
In the embodiment of the present invention, the interactive information that information is presented in interface refers to the interactive information between people and machine.This
In, information present interface in interactive information be both sides interaction in history input information, history input information be relative to work as
For the information of preceding input, all information occurred, which are either presented on the information that information is presented in interface, to be regarded as
It is history input information.
Step 502：Based on the interactive information, analysis obtain corresponding to input mode classification be the second input mode, institute
The second input mode is stated to be used to guide user to confirm destination service object.
In the embodiment of the present invention, interactive information represents the contextual information of current interaction process, to the upper of interaction
Context information is analyzed, and determines corresponding input mode classification.
In the embodiment of the present invention, by parsing the semanteme of context in interaction, input tool can be according to the master of session
Topic and the personal information of user show alternative answer option, so that user does not have to go thinking memory to need description content
Feature.
As shown in fig. 6, in customer service dialogue in intelligent customer service scene during selection target product, customer service sends one
Bar information is：" I is known that your device typeSelected from your purchase history ".In addition, also show that one
The product of user's purchase history of series.Information above is exactly the interactive information in customer service and user interaction process, analysis
This interactive information, it may be determined that input mode classification corresponding with the interactive information is the second input mode, and described second is defeated
Enter mode to be used to guide user to confirm destination service object.
Step 503：In the input area of display interface, in the input area of display interface, present and described second
Second input editing interface corresponding to input mode, the second input editing interface include multiple service objects, wherein, it is each
Selection operation of the service object based on acquisition has selection state and non-selected state, the selection state in selection state
For the destination service object.
In the embodiment of the present invention, display interface comprises at least two regions, is respectively：The region, defeated at interface is presented in information
Enter the region of instrument；Wherein, by extending the region of input tool, the embodiments of the invention provide a context-aware information
Panel, namely input editing interface, by parsing the semanteme of the context in interaction, the input editing interface can basis
The theme of session and userspersonal information show alternative answer option, so as to which user is not spent in thinking recalls and need to describe
The feature of appearance.
As shown in fig. 6, requiring that user confirms destination service object according to conversation content, listed in input editing interface often
See that the corresponding button of product type and currently used product type is selective, user can select certainly from these product types
The product type that oneself wants.Here, common product type is shown in a manner of word, the currently used product class of user
Type is shown in a manner of picture adds word.
Fig. 7 be the embodiment of the present invention data inputting method schematic flow sheet four, the technical scheme application of the present embodiment
The process of customer service recommended products is asked in customer service shopping guide in intelligent customer service scene, as shown in fig. 7, described information input side
Method, including：
Step 701：Obtain the interactive information in information presentation interface.
The technical scheme of the embodiment of the present invention is applied to electronic equipment, the electronic equipment can be mobile phone, tablet personal computer,
The equipment such as notebook computer, desktop computer.
In the embodiment of the present invention, interface, which is presented, in information can show the letter inputted by input tool (also referred to as input method)
Breath, in addition, interface, which is presented, in information can also show the information inputted by copy mode.
In an application scenarios, interacted between people and machine, such as the scene of intelligent customer service, under this scene, people
By input tool editor's information, information is then sent, the information of transmission is shown in interface is presented in information.The machine of opposite end
The information that (such as some server site) is sent to people is handled, and is fed back accordingly.
, in the embodiment of the present invention, the interactive information that information is presented in interface refers to the interactive information between people and machine.This
In, information present interface in interactive information be both sides interaction in history input information, history input information be relative to work as
For the information of preceding input, all information occurred, which are either presented on the information that information is presented in interface, to be regarded as
It is history input information.
Step 702：Based on the interactive information, analysis obtain corresponding to input mode classification be the 3rd input mode, institute
The 3rd input mode is stated to be used to guide user to confirm property parameters corresponding to the destination service object.
In the embodiment of the present invention, interactive information represents the contextual information of current interaction process, to the upper of interaction
Context information is analyzed, and determines corresponding input mode classification.
In the embodiment of the present invention, by parsing the semanteme of context in interaction, input tool can be according to the master of session
Topic and the personal information of user show alternative answer option, so that user does not have to go thinking memory to need description content
Feature.
As shown in figure 8, during asking customer service recommended products in customer service shopping guide in intelligent customer service scene, Yong Hufa
The information is sent to be：" you are good, and I wants to buy a new notebook.Me can be helped to recommend some ".Customer service sends an information
For：" good, you can select the demand for the notebook that you want from following common label ".Information above be exactly customer service and
Interactive information in user interaction process, analyze this interactive information, it may be determined that input mode corresponding with the interactive information
Classification is the 3rd input mode, and the 3rd input mode is used to guide user to confirm attribute corresponding to the destination service object
Parameter.
Step 703：In the input area of display interface, the 3rd input corresponding with the 3rd input mode is presented and compiles
Editing interface, the 3rd input editing interface include the property parameters of multiple service objects, wherein, each property parameters base
There is selection state and non-selected state in the selection operation of acquisition, the property parameters in selection state are the destination service
The property parameters of object.
In the embodiment of the present invention, display interface comprises at least two regions, is respectively：The region, defeated at interface is presented in information
Enter the region of instrument；Wherein, by extending the region of input tool, the embodiments of the invention provide a context-aware information
Panel, namely input editing interface, by parsing the semanteme of the context in interaction, the input editing interface can basis
The theme of session and userspersonal information show alternative answer option, so as to which user is not spent in thinking recalls and need to describe
The feature of appearance.
As shown in figure 8, when user asks recommended products, be shown as user's recommendation in input editing interface can with user
The Product labelling that can be matched the most.User can select some or certain several labels, to obtain the label that meets of customer service recommendation
Product, such as giant-screen, the notebook that battery life is long, processing speed is fast.
Fig. 9 be the embodiment of the present invention data inputting method schematic flow sheet five, the technical scheme application of the present embodiment
Product buys the process of selection in customer service shopping guide dialogue in intelligent customer service scene, as shown in figure 9, described information input side
Method, including：
Step 901：Obtain the interactive information in information presentation interface.
The technical scheme of the embodiment of the present invention is applied to electronic equipment, the electronic equipment can be mobile phone, tablet personal computer,
The equipment such as notebook computer, desktop computer.
In the embodiment of the present invention, interface, which is presented, in information can show the letter inputted by input tool (also referred to as input method)
Breath, in addition, interface, which is presented, in information can also show the information inputted by copy mode.
In an application scenarios, interacted between people and machine, such as the scene of intelligent customer service, under this scene, people
By input tool editor's information, information is then sent, the information of transmission is shown in interface is presented in information.The machine of opposite end
The information that (such as some server site) is sent to people is handled, and is fed back accordingly.
In the embodiment of the present invention, the interactive information that information is presented in interface refers to the interactive information between people and machine.This
In, information present interface in interactive information be both sides interaction in history input information, history input information be relative to work as
For the information of preceding input, all information occurred, which are either presented on the information that information is presented in interface, to be regarded as
It is history input information.
Step 902：Based on the interactive information, analysis obtain corresponding to input mode classification be the 4th input mode, institute
The 4th input mode is stated to be used to guide user to buy the destination service object.
In the embodiment of the present invention, interactive information represents the contextual information of current interaction process, to the upper of interaction
Context information is analyzed, and determines corresponding input mode classification.
In the embodiment of the present invention, by parsing the semanteme of context in interaction, input tool can be according to the master of session
Topic and the personal information of user show alternative answer option, so that user does not have to go thinking memory to need description content
Feature.
As shown in Figure 10, in the customer service shopping guide dialogue in intelligent customer service scene during product purchase selection, customer service
Sending an information is：" recently, we have the product of some superior performances, presented below for you.Believe that you are not necessarily fault-tolerant
Cross ".Then some products and the information associated with product, such as price, product type are shown.Information above is exactly customer service
With the interactive information in user interaction process, this interactive information is analyzed, it may be determined that input side corresponding with the interactive information
Formula classification is the 4th input mode, and the 4th input mode is used to guide user to buy the destination service object.
Step 903：In the input area of display interface, the 4th input corresponding with the 4th input mode is presented and compiles
Editing interface, the 4th input editing interface include at least one of：One for the model of selection target service object
Or multiple options, for selection target service object color one or more options, for selection target service object's
The option of quantity, user confirm to buy the option of the destination service object.
In the embodiment of the present invention, display interface comprises at least two regions, is respectively：The region, defeated at interface is presented in information
Enter the region of instrument；Wherein, by extending the region of input tool, the embodiments of the invention provide a context-aware information
Panel, namely input editing interface, by parsing the semanteme of the context in interaction, the input editing interface can basis
The theme of session and userspersonal information show alternative answer option, so as to which user is not spent in thinking recalls and need to describe
The feature of appearance.
As shown in Figure 10, when user selects certain part product to buy, purchase product is directly displayed in input editing interface
Option control, redirected so as to avoid damage to session into the purchase of other pages.The face of type selecting option space, product such as product
The quantity options control of color option control, product.
Figure 11 be the embodiment of the present invention data inputting method schematic flow sheet six, the technical scheme application of the present embodiment
Customer service in intelligent customer service scene evaluates the process of service after terminating, as shown in figure 11, described information input method, bag
Include：
Step 1101：Obtain the interactive information in information presentation interface.
The technical scheme of the embodiment of the present invention is applied to electronic equipment, the electronic equipment can be mobile phone, tablet personal computer,
The equipment such as notebook computer, desktop computer.
In the embodiment of the present invention, interface, which is presented, in information can show the letter inputted by input tool (also referred to as input method)
Breath, in addition, interface, which is presented, in information can also show the information inputted by copy mode.
In an application scenarios, interacted between people and machine, such as the scene of intelligent customer service, under this scene, people
By input tool editor's information, information is then sent, the information of transmission is shown in interface is presented in information.The machine of opposite end
The information that (such as some server site) is sent to people is handled, and is fed back accordingly.
, in the embodiment of the present invention, the interactive information that information is presented in interface refers to the interactive information between people and machine.This
In, information present interface in interactive information be both sides interaction in history input information, history input information be relative to work as
For the information of preceding input, all information occurred, which are either presented on the information that information is presented in interface, to be regarded as
It is history input information.
Step 1102：Based on the interactive information, analysis obtain corresponding to input mode classification be the 5th input mode, institute
The 5th input mode is stated to be used to guide user to carry out evaluation operation.
In the embodiment of the present invention, interactive information represents the contextual information of current interaction process, to the upper of interaction
Context information is analyzed, and determines corresponding input mode classification.
In the embodiment of the present invention, by parsing the semanteme of context in interaction, input tool can be according to the master of session
Topic and the personal information of user show alternative answer option, so that user does not have to go thinking memory to need description content
Feature.
As shown in figure 12, after the customer service in intelligent customer service scene terminates during evaluation service, customer service is sent
One information is：" please the service current to us provides one and quickly fed back so that we further improve service quality ".
Information above is exactly the interactive information in customer service and user interaction process, analyzes this interactive information, it may be determined that interact with this
Input mode classification corresponding to information is the 5th input mode, and the 5th input mode is used to guide user to carry out evaluation behaviour
Make.
Step 1103：In the input area of display interface, the 5th input corresponding with the 5th input mode is presented
Editing interface, the 5th input editing interface include multiple options for being evaluated service.
In the embodiment of the present invention, display interface comprises at least two regions, is respectively：The region, defeated at interface is presented in information
Enter the region of instrument；Wherein, by extending the region of input tool, the embodiments of the invention provide a context-aware information
Panel, namely input editing interface, by parsing the semanteme of the context in interaction, the input editing interface can basis
The theme of session and userspersonal information show alternative answer option, so as to which user is not spent in thinking recalls and need to describe
The feature of appearance.
As shown in figure 12, the quick control for providing feedback is provided in input editing interface, given so as to increase user
The possibility of evaluation, such as the evaluation option of star, reply the fast option of speed, helpful option, reply slow option of speed etc..
In one embodiment, when obtaining the input operation on the input editing interface, based on input operation
Generate response contents；In the display area of the display interface, response contents corresponding with the input operation are presented.This
In, it is necessary to by user select content be presented on information present interface in, the part as interaction content.
In such scheme, although using smart client as application scenarios, other application scene is applied equally to this hair
The technical scheme of bright embodiment.Such as web page browsing scene：When user opens a webpage, and some information is being inputted on webpage,
Website server analyzes the information, determines which the alternate content that user wants to browse has, and then passes through input editing interface
Show these alternate informations.Such as：User inputs " science fiction film video " in certain video website, and input tool can automatically analyze the use
The personal information at family, recommend the science fiction video of matching for the user, and by the science fiction video display of recommendation at input editing interface,
So, user can directly select the science fiction video for wanting viewing.
Figure 13 is the structure composition schematic diagram one of the electronic equipment of the embodiment of the present invention, and as shown in figure 13, the electronics is set
It is standby to include：
Processor 1301, for obtaining the interactive information in information presentation interface；Based on the interactive information, analysis obtains
Corresponding input mode classification；
Display 1302, in the input area of display interface, presenting corresponding defeated with the input mode classification
Enter editing interface, wherein, different input mode classifications corresponds to different input editing interfaces.
In the embodiment of the present invention, the input mode classification includes at least one of：
First input mode, first input mode are used to guide user to enter Question Classification option；
Second input mode, second input mode are used to guide user to confirm destination service object；
3rd input mode, the 3rd input mode are used to guide user to confirm to belong to corresponding to the destination service object
Property parameter；
4th input mode, the 4th input mode are used to guide user to buy the destination service object；
5th input mode, the 5th input mode are used to guide user to carry out evaluation operation.
In the embodiment of the present invention, the input mode classification is first input mode,
The display 1302, specifically in the input area of display interface, presenting and first input mode
Corresponding first input editing interface, the first input editing interface include multiple Question Classification options, wherein, described problem
Classification options are used to answer information corresponding with described problem be presented to user.
In the embodiment of the present invention, the input mode classification is second input mode,
The display 1302, specifically in the input area of display interface, presenting and second input mode
Corresponding second input editing interface, the second input editing interface include multiple service objects, wherein, each service
Selection operation of the object based on acquisition has selection state and non-selected state, and the selection state in selection state is the mesh
Mark service object.
In the embodiment of the present invention, the input mode classification is the 3rd input mode,
The display 1302, specifically in the input area of display interface, presenting and the 3rd input mode
Corresponding 3rd input editing interface, the 3rd input editing interface include the property parameters of multiple service objects, wherein, respectively
Individual selection operation of the property parameters based on acquisition has selection state and non-selected state, the attribute ginseng in selection state
Number is the property parameters of the destination service object.
In the embodiment of the present invention, the input mode classification is the 4th input mode,
The display 1302, specifically in the input area of display interface, presenting and the 4th input mode
Corresponding 4th input editing interface, the 4th input editing interface include at least one of：For selection target service
One or more options of the model of object, for selection target service object color one or more options, for selecting
Select the option of the quantity of destination service object, user confirms to buy the option of the destination service object.
In the embodiment of the present invention, the input mode classification is the 5th input mode,
The display 1302, specifically in the input area of display interface, presenting and the 5th input mode
Corresponding 5th input editing interface, the 5th input editing interface include multiple options for being evaluated service.
In the embodiment of the present invention, the electronic equipment also includes：
Input unit 1303, for when obtaining the input operation on the input editing interface, being grasped based on input
Make generation response contents；
The display 1302, is additionally operable in the display area of the display interface, presents and the input operation pair
The response contents answered.
It will be appreciated by those skilled in the art that each functional unit in electronic equipment shown in Figure 13 realizes that function can join
Understand according to the associated description of aforementioned information input method.
, can be in any combination in the case where not conflicting between technical scheme described in the embodiment of the present invention.
In several embodiments provided by the present invention, it should be understood that disclosed method and smart machine, Ke Yitong
Other modes are crossed to realize.Apparatus embodiments described above are only schematical, for example, the division of the unit, only
Only a kind of division of logic function, can have other dividing mode, such as when actually realizing：Multiple units or component can be tied
Close, or be desirably integrated into another system, or some features can be ignored, or do not perform.In addition, shown or discussed each group
Into the mutual coupling in part or direct-coupling or communication connection can be by some interfaces, equipment or unit it is indirect
Coupling or communication connection, can be electrical, mechanical or other forms.
The above-mentioned unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can positioned at a place, can also be distributed to multiple network lists
In member；Partly or entirely unit therein can be selected to realize the purpose of this embodiment scheme according to the actual needs.
In addition, each functional unit in various embodiments of the present invention can be fully integrated into a second processing unit,
Can also be each unit individually as a unit, can also two or more units it is integrated in a unit；
Above-mentioned integrated unit can both be realized in the form of hardware, and hardware can also be used to add the form of SFU software functional unit real
It is existing.
The foregoing is only a specific embodiment of the invention, but protection scope of the present invention is not limited thereto, any
Those familiar with the art the invention discloses technical scope in, change or replacement can be readily occurred in, should all be contained
Cover within protection scope of the present invention.
Claims (16)
1. a kind of data inputting method, it is characterised in that methods described includes：
Obtain the interactive information in information presentation interface；
Based on the interactive information, input mode classification corresponding to analysis acquisition；
In the input area of display interface, input editing interface corresponding with the input mode classification is presented, wherein, it is different
Input mode classification correspond to different input editing interfaces.
2. data inputting method according to claim 1, it is characterised in that the input mode classification include it is following at least
One of：
First input mode, first input mode are used to guide user to enter Question Classification option；
Second input mode, second input mode are used to guide user to confirm destination service object；
3rd input mode, the 3rd input mode are used to guide user to confirm attribute ginseng corresponding to the destination service object
Number；
4th input mode, the 4th input mode are used to guide user to buy the destination service object；
5th input mode, the 5th input mode are used to guide user to carry out evaluation operation.
3. data inputting method according to claim 2, it is characterised in that the input mode classification is described first defeated
Enter mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface, including：
In the input area of display interface, the first input editing interface corresponding with first input mode is presented, it is described
First input editing interface includes multiple Question Classification options, wherein, described problem classification options are used to present to user and institute
State the corresponding answer information of problem.
4. data inputting method according to claim 2, it is characterised in that the input mode classification is described second defeated
Enter mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface, including：
In the input area of display interface, the second input editing interface corresponding with second input mode is presented, it is described
Second input editing interface includes multiple service objects, wherein, each selection operation of the service object based on acquisition has
Selection state and non-selected state, the selection state in selection state is the destination service object.
5. data inputting method according to claim 2, it is characterised in that the input mode classification is the described 3rd defeated
Enter mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface, including：
In the input area of display interface, the 3rd input editing interface corresponding with the 3rd input mode is presented, it is described
3rd input editing interface includes the property parameters of multiple service objects, wherein, each choosing of the property parameters based on acquisition
Select operation there is selection state and non-selected state, in select state property parameters for the destination service object attribute
Parameter.
6. data inputting method according to claim 2, it is characterised in that the input mode classification is the described 4th defeated
Enter mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface, including：
In the input area of display interface, the 4th input editing interface corresponding with the 4th input mode is presented, it is described
4th input editing interface includes at least one of：One or more options for the model of selection target service object,
One or more options for the color of selection target service object, for selection target service object quantity option,
User confirms to buy the option of the destination service object.
7. data inputting method according to claim 2, it is characterised in that the input mode classification is the described 5th defeated
Enter mode,
It is described that input editing interface corresponding with the input mode classification is presented in the input area of display interface, including：
In the input area of display interface, the 5th input editing interface corresponding with the 5th input mode is presented, it is described
5th input editing interface includes multiple options for being evaluated service.
8. according to the data inputting method described in any one of claim 1 to 7, it is characterised in that methods described also includes：
When obtaining the input operation on the input editing interface, response contents are generated based on input operation；
In the display area of the display interface, response contents corresponding with the input operation are presented.
9. a kind of electronic equipment, it is characterised in that the electronic equipment includes：
Processor, for obtaining the interactive information in information presentation interface；It is defeated corresponding to analysis acquisition based on the interactive information
Enter mode classification；
Display, in the input area of display interface, input editing circle corresponding with the input mode classification to be presented
Face, wherein, different input mode classifications corresponds to different input editing interfaces.
10. electronic equipment according to claim 9, it is characterised in that the input mode classification include it is following at least it
One：
First input mode, first input mode are used to guide user to enter Question Classification option；
Second input mode, second input mode are used to guide user to confirm destination service object；
3rd input mode, the 3rd input mode are used to guide user to confirm attribute ginseng corresponding to the destination service object
Number；
4th input mode, the 4th input mode are used to guide user to buy the destination service object；
5th input mode, the 5th input mode are used to guide user to carry out evaluation operation.
11. electronic equipment according to claim 10, it is characterised in that the input mode classification is the described first input
Mode,
The display, specifically in the input area of display interface, it is presented corresponding with first input mode the
One input editing interface, the first input editing interface include multiple Question Classification options, wherein, described problem classification options
For answer information corresponding with described problem to be presented to user.
12. electronic equipment according to claim 10, it is characterised in that the input mode classification is the described second input
Mode,
The display, specifically in the input area of display interface, it is presented corresponding with second input mode the
Two input editing interfaces, the second input editing interface include multiple service objects, wherein, each service object is based on
The selection operation of acquisition has selection state and non-selected state, and the selection state in selection state is the destination service pair
As.
13. electronic equipment according to claim 10, it is characterised in that the input mode classification is the described 3rd input
Mode,
The display, specifically in the input area of display interface, it is presented corresponding with the 3rd input mode the
Three input editing interfaces, the 3rd input editing interface include the property parameters of multiple service objects, wherein, each category
Property selection operation of the parameter based on acquisition there is selection state and non-selected state, in selection state property parameters be described
The property parameters of destination service object.
14. electronic equipment according to claim 10, it is characterised in that the input mode classification is the described 4th input
Mode,
The display, specifically in the input area of display interface, it is presented corresponding with the 4th input mode the
Four input editing interfaces, the 4th input editing interface include at least one of：Type for selection target service object
Number one or more options, for selection target service object color one or more options, for selection target take
The option of the quantity of business object, user confirm to buy the option of the destination service object.
15. electronic equipment according to claim 10, it is characterised in that the input mode classification is the described 5th input
Mode,
The display, specifically in the input area of display interface, it is presented corresponding with the 5th input mode the
Five input editing interfaces, the 5th input editing interface include multiple options for being evaluated service.
16. according to the electronic equipment described in any one of claim 9 to 15, it is characterised in that the electronic equipment also includes：
Input unit, for when obtaining the input operation on the input editing interface, being generated and being rung based on input operation
Answer content；
The display, it is additionally operable in the display area of the display interface, response corresponding with the input operation is presented
Content.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710892759.9A CN107479726B (en) | 2017-09-27 | 2017-09-27 | Information input method and electronic equipment |
| PCT/CN2018/077251 WO2019062008A1 (en) | 2017-09-27 | 2018-02-26 | Information input method, electronic device, and non-volatile storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710892759.9A CN107479726B (en) | 2017-09-27 | 2017-09-27 | Information input method and electronic equipment |
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| CN107479726B CN107479726B (en) | 2021-08-17 |
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| WO (1) | WO2019062008A1 (en) |
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| CN107479726B (en) | 2021-08-17 |
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