CN107424112A - Limousine dispatching method, apparatus and system - Google Patents
Limousine dispatching method, apparatus and system Download PDFInfo
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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- G06—COMPUTING; CALCULATING OR COUNTING
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- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06312—Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
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Abstract
The invention provides a kind of limousine dispatching method, apparatus and system, internet, development of Mobile Internet technology are introduced into limousine scheduling, management process, manual operation has been replaced with automation, make whole limousine service procedure electronization, automation, due to reducing manual operation, therefore mistake is greatly reduced, increase the satisfaction of guests, Consumer's Experience is improved, while improves relevant unit, department, the operating efficiency of personnel.
Description
Technical field
The present invention relates to limousine dispatching technique field, more particularly to limousine dispatching method, apparatus and system.
Background technology
It is social now, hotel, particularly high-end 5 star hotel, for guest provide the service of limousine car picked including airport,
City hired car etc., is the important step that hotel is serviced its guest, the service quality of the link, Consumer's Experience directly affect
The reputation in hotel, in addition to these key factors such as appearance of vehicle car looks, car facilities and the appearance instrument of driver, flow is answered
Miscellaneous degree also causes certain difficulty to the management of the link, and the scheduling flow of whole limousine is more complicated, particularly in protocol
In the case that other automobile rental corporations are given in car service outsourcing.Adjusted there is presently no any entity or individual using intelligent integral
The mode of degree carries out limousine service management, is also all merely resting on traditional modes of operation such as artificial, paper, fax, mail,
Here is the main working process that current hotel provides limousine service.
1. concierge of hotel is connected to guest's limousine service request;
2. hotel is told leasing company's dispatch service time by phone, mail, fax, guest's name, destination, starting
Ground, method of service (pick machine, hire a car);
3. leasing company schedule driver, and vehicle;
4. concierge of hotel phones leasing company's scheduling, it is desirable to provides name driver, contact method and license plate number;
5. dispatching telephone notifies driver to service the business demand, previous hour and half an hour are serviced in driver, electricity is beaten in scheduling
Talk about and closed on to driver's reminding business;
6. such as pick machine, airport representative guest's name in hotel need to be provided, license plate number, name driver and contact method (with
Just driver is contacted);
7. when picking service, airport representative is after guest has been met, and after guest is sent off, need to tell by telephone hotel's protocol
Portion,《Guest has connect》, that is, the Call (First Call) in the flow that picks;
8. when vehicle is close to hotel, driver need to buy wine shop concierge phone, that is, two Call (Second in the flow that picks
Call), concierge can meet guest in hotel doorway;
9. when sending machine to service, after guest leaves hotel, concierge of hotel phone need to inform airport representative, that is, send machine stream
A Call (First Call) in journey;
10. when vehicle is close to airport, driver need to beat the airport representative guest that tells by telephone and close on, that is, send two in machine flow
Call(Second Call);Airport representative can meet guest after guest arrives at the airport, and help guest to handle registration hand
It is continuous;
11. after completing to service, hotel and leasing company record the service simultaneously, so as to later reconciliation, clearing.
Because current all above steps are all completed by manually, so mistake is inevitable, including leakage
Row, wrong row driver, service quality, or more calculation omission business sheets are had a strong impact on, has influenceed the work of Liang Ge companies or Liang Ge departments
Efficiency.
The content of the invention
It is an object of the invention to provide limousine dispatching method, apparatus and system, it is intended to solves existing limousine scheduling
Mostly using mistake caused by manual dispatching it is more, influence service quality, operating efficiency is relatively low the problem of.
The technical solution adopted for the present invention to solve the technical problems is:
A kind of limousine dispatching method, including:
Receiving step, receive and subscribe the sequence information that terminal is sent;The sequence information includes O/No., the time believes
Breath, location information, guest's information;
Scheduling steps, inquiry and temporal information, location information, the driver of guest's information match and vehicle, obtain scheduling
Information;The schedule information includes temporal information, location information, guest's information, driver information and information of vehicles;
Scheduling push step, driver terminal and GC group connector are pushed to by schedule information;
Pick verification step, receives the confirmation that picks that driver terminal or GC group connector are sent;
Machine verification step is sent, what reception driver terminal or GC group connector were sent send machine confirmation;
Hired car verification step, receive the hired car confirmation that driver terminal is sent.
On the basis of above-described embodiment, further, after the scheduling push step, in addition to:
Order verification step, receive the order confirmation that driver terminal is sent.
On the basis of above-mentioned any embodiment, further, after the scheduling push step, in addition to:
Step is reminded, according to temporal information, prompting message is pushed to driver terminal.
On the basis of above-mentioned any embodiment, further, after the scheduling push step, in addition to:
Positioning push step, obtains vehicle location information and is pushed to GC group connector.
On the basis of above-mentioned any embodiment, further, in addition to:
Voice pushes step, confirmation or send machine true in picking of receiving that driver terminal or the first GC group connector send
When recognizing information voice is pushed to the second GC group connector;When vehicle location information and the distance of location information are less than predetermined distance threshold
When to the second GC group connector push voice.
On the basis of above-mentioned any embodiment, further, it is described send machine verification step after, in addition to:
Uploading step, according to sequence information, schedule information, the confirmation that picks, send machine confirmation and hired car confirmation letter
Breath, generate business record and upload to background server.
A kind of limousine dispatching device, including:
Receiving module, for receiving the sequence information subscribed terminal and sent;The sequence information includes O/No., time
Information, location information, guest's information;
Scheduler module, for inquiring about and temporal information, location information, the driver of guest's information match and vehicle, acquisition
Schedule information;The schedule information includes temporal information, location information, guest's information, driver information and information of vehicles;
Pushing module is dispatched, for schedule information to be pushed into driver terminal and GC group connector;
Pick and confirm module, the confirmation that picks sent for receiving driver terminal or GC group connector;
Send machine to confirm module, machine confirmation is sent for receive that driver terminal or GC group connector send;
Hired car confirms module, for receiving the hired car confirmation of driver terminal transmission.
On the basis of above-described embodiment, further, in addition to:
Pushing module is positioned, for obtaining vehicle location information and being pushed to GC group connector;
Voice pushing module, for confirmation or being sent in picking of receiving that driver terminal or the first GC group connector send
During machine confirmation voice is pushed to the second GC group connector;When vehicle location information and the distance of location information are less than preset distance
During threshold value voice is pushed to the second GC group connector.
A kind of limousine dispatches system, including:
Limousine dispatching device in above-mentioned any embodiment;
Terminal is subscribed, for sending sequence information to limousine dispatching device;
Driver terminal, for receiving the schedule information of limousine dispatching device transmission;Send and connect to limousine dispatching device
Machine confirmation and/or send machine confirmation;
GC group connector, for receiving the schedule information of limousine dispatching device transmission;Send and connect to limousine dispatching device
Machine confirmation and/or send machine confirmation.
On the basis of above-described embodiment, further:
The GC group connector is additionally operable to report voice when receiving the voice of limousine dispatching device transmission.
The beneficial effects of the invention are as follows:
The invention provides a kind of limousine dispatching method, apparatus and system, and internet, development of Mobile Internet technology are introduced
Limousine scheduling, management process, manual operation has been replaced with automation, makes whole limousine service procedure electronization, automation,
Due to reducing manual operation, therefore mistake is greatly reduced, increase the satisfaction of guests, improve Consumer's Experience, together
When improve relevant unit, department, the operating efficiency of personnel.
Brief description of the drawings
The present invention is further described with reference to the accompanying drawings and examples.
Fig. 1 shows a kind of schematic flow sheet of limousine dispatching method provided in an embodiment of the present invention;
Fig. 2 shows a kind of structural representation of limousine dispatching device provided in an embodiment of the present invention;
Fig. 3 shows a kind of structural representation of limousine scheduling system provided in an embodiment of the present invention.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, it is right below in conjunction with drawings and Examples
The present invention is further elaborated.It should be appreciated that specific embodiment described herein is only to explain the present invention, not
Limit the present invention.
Specific embodiment one
As shown in figure 1, the embodiments of the invention provide a kind of limousine dispatching method, including:
Receiving step S101, receive and subscribe the sequence information that terminal is sent;The sequence information includes O/No., time
Information, location information, guest's information;
Scheduling steps S102, inquiry and temporal information, location information, the driver of guest's information match and vehicle, are obtained
Schedule information;The schedule information includes temporal information, location information, guest's information, driver information and information of vehicles;
Scheduling push step S103, driver terminal, GC group connector are pushed to by schedule information;
The verification step that picks S104, receive the confirmation that picks that driver terminal or GC group connector are sent;
Machine verification step S105 is sent, what reception driver terminal or GC group connector were sent send machine confirmation;
Hire a car verification step S106, receives the hired car confirmation that driver terminal is sent.
Internet, development of Mobile Internet technology are introduced limousine scheduling, management process by the embodiment of the present invention, are pushed up with automation
Manual operation has been replaced, has made whole limousine service procedure electronization, automation, due to reducing manual operation, therefore greatly subtracts
Lack mistake, increased the satisfaction of guests, improved Consumer's Experience, while improve relevant unit, department, the work of personnel
Make efficiency.
The embodiment of the present invention is not limited sequence information, except O/No., temporal information, location information, Ke Renxin
Outside breath, it is preferred that the sequence information can also include method of service (picking machine, hired car, point-to-point), vehicle classification, pre-
About vehicle, car odd numbers;Location information can include starting point, destination (stroke description);Temporal information can include service day
Phase and time;Guest's information can include flight number, room number, guest's name;Driver information can include the correspondent party of driver
Formula;Information of vehicles can include vehicle classification, license plate number;Airport representative, hotel's representative can be included by representing;Furthermore it is also possible to
For order, remarks, internal remarks etc. are set.For the field in sequence information, it can set and whether show on backstage.Order is given birth to
Cheng Hou, can be automatically pushed to the management program of leasing company, and driver and vehicle are arranged automatically by dispatcher or system.Service order
The business sheet window of the scheduling composing system of leasing company can be pushed to, all business sheets are temporally arranged in business sheet window
Row, it is vehicle that all automobile rental corporations can service and the form of driver that composing system, which could be arranged to the left side,;Dispatcher or
System according between at the beginning of business sheet, service time length, service location, be dragged to the driver that can service the business sheet and vehicle
On, the scheduler task of completion driver and vehicle.In the embodiment of the present invention, point-to-point can be considered as a kind of special circumstances of hired car,
I.e. containing only the charter bus service of a stroke.
Preferably, the embodiment of the present invention can also include after the scheduling push step S103:Order verification step,
Receive the order confirmation that driver terminal is sent.Advantage of this is that it is easy to understand arranged driver whether can be on time
Complete to pick the task of machine, once do not receive the confirmation of driver terminal return in the given time, dispatcher or
System can make corresponding arrangement in time.
Preferably, the embodiment of the present invention can also include after the scheduling push step S103:Step is reminded, according to
Temporal information, prompting message is pushed to driver terminal.Advantage of this is that in advance driver can be reminded to be timely completed in order
Stroke, avoid the artificial customer experience forgotten and cause bad luck, avoid therefore causing the complaint to driver.The embodiment of the present invention pair
Prompting message does not limit, and it can be short message or mail that it, which pushes form, and its content can be text information or voice messaging.
Preferably, can before service time half an hour and one hour, at twice, carried by way of sending voice to driver terminal
Driver's business of waking up is closed on.
Preferably, the embodiment of the present invention can also include after the scheduling push step S103:Positioning push step,
Obtain vehicle location information and be pushed to GC group connector.Advantage of this is that it is easy to GC group connector to recognize the position of vehicle
The contact matters of information, flexible arrangement and guest.
Preferably, the embodiment of the present invention can also include:Voice pushes step, is receiving driver terminal or the first representative
Confirmation that what terminal was sent pick pushes voice when sending machine confirmation to the second GC group connector;When vehicle location information with
When the distance of location information is less than predetermined distance threshold voice is pushed to the second GC group connector.When picking, when airport representative connects
After being sent off to guest, driver is sent by driver terminal picks confirmation or airport representative passes through the first GC group connector
Transmission picks confirmation, and now preassigned second GC group connector (being usually the GC group connector that hotel represents) receives guest
The Call to get on the bus;When closing on hotel to vehicle, system pushes two to the second GC group connector that preassigned hotel represents
Call, it is easy to hotel's representative to go to welcome.Similarly, when sending machine, driver by driver terminal send machine confirmation or
Hotel's representative send machine confirmation by the first GC group connector, now the second GC group connector of preassigned airport representative
Receive the Call that guest gets on the bus;When closing on airport to vehicle, the second GC group connector of airport representative receives the two of system push
Call, go to lead guest to check in before being easy to airport representative.During voice is pushed to the second GC group connector,
Text prompt information corresponding with voice content can be pushed simultaneously.
Preferably, the embodiment of the present invention it is described send machine verification step S105 after, can also include:Complete verification step,
Receive the task that driver terminal is sent and complete confirmation.
Preferably, the embodiment of the present invention it is described send machine verification step S105 after, can also include:Uploading step, according to
Sequence information, schedule information, the confirmation that picks, machine confirmation and hired car confirmation are sent, generate business record and upload
To background server.When the confirmation that picks, send machine confirmation or hired car confirmation vacancy when, this information for sky.This
The benefit that sample is done is that after driver completes to service, all business can upload to background server by hotel from network, further according to
It is actually needed and is directly downloaded in local document, is easy to financial counting, clearing.
In above-mentioned specific embodiment one, there is provided limousine dispatching method, corresponding, the application also provides
Limousine dispatching device.Because device embodiment is substantially similar to embodiment of the method, so describe fairly simple, correlation
Place illustrates referring to the part of embodiment of the method.Device embodiment described below is only schematical.
Specific embodiment two
As shown in Fig. 2 the embodiments of the invention provide a kind of limousine dispatching device, including:
Receiving module 201, for receiving the sequence information subscribed terminal and sent;The sequence information include O/No.,
Temporal information, location information, guest's information;
Scheduler module 202, for inquiry and temporal information, location information, the driver of guest's information match and vehicle, obtain
Take schedule information;The schedule information includes temporal information, location information, guest's information, driver information and information of vehicles;
Pushing module 203 is dispatched, for schedule information to be pushed into driver terminal, GC group connector;
Pick and confirm module 204, the confirmation that picks sent for receiving driver terminal or GC group connector;
Send machine to confirm module 205, machine confirmation is sent for receive that driver terminal or GC group connector send;
Hired car confirms module 206, for receiving the hired car confirmation of driver terminal transmission.
Internet, development of Mobile Internet technology are introduced limousine scheduling, management process by the embodiment of the present invention, are pushed up with automation
Manual operation has been replaced, has made whole limousine service procedure electronization, automation, due to reducing manual operation, therefore greatly subtracts
Lack mistake, increased the satisfaction of guests, improved Consumer's Experience, while improve relevant unit, department, the work of personnel
Make efficiency.
Preferably, the embodiment of the present invention can also include:Pushing module is positioned, for obtaining vehicle location information and pushing
To GC group connector;Voice pushing module, for receiving the confirmation that picks of driver terminal or the transmission of the first GC group connector
Or push voice to the second GC group connector when sending machine confirmation;Make a reservation for when vehicle location information and the distance of location information are less than
During distance threshold voice is pushed to the second GC group connector.
Preferably, the embodiment of the present invention can also include:Order confirms module, for receiving the order of driver terminal transmission
Confirmation.Advantage of this is that be easy to understand whether arranged driver can be timely completed the task for the machine of picking, once do not have
There is the confirmation for receiving driver terminal return in the given time, dispatcher or system can make corresponding peace in time
Row.
Preferably, the embodiment of the present invention can also include:Prompting module, for according to temporal information, being pushed away to driver terminal
Send prompting message.Advantage of this is that driver can be reminded to be timely completed the stroke in order in advance, artificial forgetting is avoided to make
Into the customer experience of bad luck, avoid therefore causing the complaint to driver.
Preferably, the embodiment of the present invention can also include:Pushing module is positioned, for obtaining vehicle location information and pushing
To GC group connector.Advantage of this is that be easy to GC group connector to recognize the positional information of vehicle, flexible arrangement and guest's connects
It is in harmony matters.
Preferably, the embodiment of the present invention can also include:Complete to confirm module, for receiving the task of driver terminal transmission
Complete confirmation.
Preferably, the embodiment of the present invention can also include:Uploading module, for according to sequence information, schedule information, pick
Confirmation, machine confirmation and hired car confirmation are sent, generate business record and upload to background server.That so does is good
Place is, after driver completes to service, all business can upload to background server by hotel from network, further according to being actually needed
It is directly downloaded in local document, is easy to financial counting, clearing.
Specific embodiment three
As shown in figure 3, the embodiments of the invention provide a kind of limousine to dispatch system, including:
Any limousine dispatching device 301 in specific embodiment two;
Terminal 302 is subscribed, for sending sequence information to limousine dispatching device 301;
Driver terminal 303, for receiving the schedule information of the transmission of limousine dispatching device 301;To limousine dispatching device
301 send and pick confirmation and/or send machine confirmation;
GC group connector 304, for receiving the schedule information of the transmission of limousine dispatching device 301;To limousine dispatching device
301 send and pick confirmation and/or send machine confirmation.
Internet, development of Mobile Internet technology are introduced limousine scheduling, management process by the embodiment of the present invention, are pushed up with automation
Manual operation has been replaced, has made whole limousine service procedure electronization, automation, due to reducing manual operation, therefore greatly subtracts
Lack mistake, increased the satisfaction of guests, improved Consumer's Experience, while improve relevant unit, department, the work of personnel
Make efficiency.
Preferably, in the embodiment of the present invention, the GC group connector 304 can be also used for receiving limousine dispatching device
Voice is reported during the voice of 301 transmissions.Advantage of this is that limousine dispatching device 301 can be coordinated, realize to airport generation
The prompting that table, hotel represent.
The embodiment of the present invention to subscribe terminal 302 do not limit, it is preferred that it is described reservation terminal 302 can include mobile phone,
One or more in tablet personal computer, computer.
The embodiment of the present invention is not limited driver terminal 303, it is preferred that the driver terminal 303 can be mobile phone or
Tablet personal computer.
The embodiment of the present invention is not limited GC group connector 304, it is preferred that the GC group connector 304 can be mobile phone or
Tablet personal computer.
It should be noted that in the case where not conflicting, the feature in embodiment and embodiment in the present invention can phase
Mutually combination.Although present invention has been a certain degree of description, it will be apparent that, do not departing from the bar of the spirit and scope of the present invention
Under part, the appropriate change of each condition can be carried out.It is appreciated that the invention is not restricted to the embodiment, and be attributed to right and want
The scope asked, it includes the equivalent substitution of each factor.
Claims (10)
- A kind of 1. limousine dispatching method, it is characterised in that including:Receiving step, receive and subscribe the sequence information that terminal is sent;The sequence information include O/No., temporal information, Point information, guest's information;Scheduling steps, inquiry and temporal information, location information, the driver of guest's information match and vehicle, obtain schedule information; The schedule information includes temporal information, location information, guest's information, driver information and information of vehicles;Scheduling push step, driver terminal and GC group connector are pushed to by schedule information;Pick verification step, receives the confirmation that picks that driver terminal or GC group connector are sent;Machine verification step is sent, what reception driver terminal or GC group connector were sent send machine confirmation;Hired car verification step, receive the hired car confirmation that driver terminal is sent.
- 2. limousine dispatching method according to claim 1, it is characterised in that after the scheduling push step, in addition to:Order verification step, receive the order confirmation that driver terminal is sent.
- 3. limousine dispatching method according to claim 1 or 2, it is characterised in that after the scheduling push step, also wrap Include:Step is reminded, according to temporal information, prompting message is pushed to driver terminal.
- 4. limousine dispatching method according to claim 1 or 2, it is characterised in that after the scheduling push step, also wrap Include:Positioning push step, obtains vehicle location information and is pushed to GC group connector.
- 5. limousine dispatching method according to claim 1 or 2, it is characterised in that also include:Voice pushes step, and confirmation or machine confirmation letter is sent in picking of receiving that driver terminal or the first GC group connector send During breath voice is pushed to the second GC group connector;When vehicle location information and the distance of location information are less than predetermined distance threshold to Second GC group connector pushes voice.
- 6. limousine dispatching method according to claim 1 or 2, it is characterised in that it is described send machine verification step after, also wrap Include:Uploading step, according to sequence information, schedule information, the confirmation that picks, machine confirmation and hired car confirmation are sent, it is raw Into business record and upload to background server.
- A kind of 7. limousine dispatching device, it is characterised in that including:Receiving module, for receiving the sequence information subscribed terminal and sent;The sequence information includes O/No., the time believes Breath, location information, guest's information;Scheduler module, for inquiring about and temporal information, location information, the driver of guest's information match and vehicle, acquisition scheduling Information;The schedule information includes temporal information, location information, guest's information, driver information and information of vehicles;Pushing module is dispatched, for schedule information to be pushed into driver terminal and GC group connector;Pick and confirm module, the confirmation that picks sent for receiving driver terminal or GC group connector;Send machine to confirm module, machine confirmation is sent for receive that driver terminal or GC group connector send;Hired car confirms module, for receiving the hired car confirmation of driver terminal transmission.
- 8. limousine dispatching device according to claim 7, it is characterised in that also include:Pushing module is positioned, for obtaining vehicle location information and being pushed to GC group connector;Voice pushing module, for confirmation or sending machine true in picking of receiving that driver terminal or the first GC group connector send When recognizing information voice is pushed to the second GC group connector;When vehicle location information and the distance of location information are less than predetermined distance threshold When to the second GC group connector push voice.
- 9. a kind of limousine dispatches system, it is characterised in that including:Limousine dispatching device described in claim 7 or 8;Terminal is subscribed, for sending sequence information to limousine dispatching device;Driver terminal, for receiving the schedule information of limousine dispatching device transmission;Send and picked really to limousine dispatching device Recognize information and/or send machine confirmation;GC group connector, for receiving the schedule information of limousine dispatching device transmission;Send and picked really to limousine dispatching device Recognize information and/or send machine confirmation.
- 10. limousine according to claim 9 dispatches system, it is characterised in that:The GC group connector is additionally operable to report voice when receiving the voice of limousine dispatching device transmission.
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CN201710234605.0A CN107424112A (en) | 2017-04-11 | 2017-04-11 | Limousine dispatching method, apparatus and system |
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CN201710234605.0A CN107424112A (en) | 2017-04-11 | 2017-04-11 | Limousine dispatching method, apparatus and system |
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CN108171426A (en) * | 2017-12-29 | 2018-06-15 | 首汽租赁有限责任公司 | A kind of enterprise of non-Lease way manages system and method with vehicle |
CN112950090A (en) * | 2021-04-16 | 2021-06-11 | 携程商旅信息服务(上海)有限公司 | Order form changing method and system for pick-up machine, electronic equipment and storage medium |
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