CN107331051B

CN107331051B - Unattended mobile retail store system and retail method

Info

Publication number: CN107331051B
Application number: CN201710541923.1A
Authority: CN
Inventors: 李大宁
Original assignee: Individual
Current assignee: Individual
Priority date: 2017-07-05
Filing date: 2017-07-05
Publication date: 2021-02-19
Anticipated expiration: 2037-07-05
Also published as: CN107331051A

Abstract

The application discloses unattended mobile retail store system and retail method, the mobile retail store system includes: a movable box body; at least one cargo channel arranged in the movable box body, wherein the cargo channel is loaded with commodities; the first manipulator is used for replacing the target goods channel with the current quantity of the goods which is less than or equal to a preset first threshold value with a spare goods channel which is consistent with the goods in the target goods channel and is grabbed from the warehouse. This application is through arranging retail business in portable box, can no longer fix and operate in a certain position along with the removal of portable box to set up the goods way that can bear commodity in portable retail shop system, thereby utilize the manipulator to replace the goods way that commodity lacked with reserve goods way, realize the benefit goods, whole in-process does not need waiter's participation, consequently saves a large amount of human costs and time and becomes, can obviously improve the efficiency of benefit goods and retail.

Description

Unattended mobile retail store system and retail method

Technical Field

The application relates to the technical field of data control, in particular to an unattended mobile retail store system and a retail method.

Background

In the traditional retail store operation, due to site limitation, the traditional retail store needs to be leased or bought shops as main operation places, is relatively fixed, service crowds are also fixed, and the traditional retail store operation is inconvenient to move to other positions along with the stream of people for operation, and in addition, a large number of waiters are inevitably needed to maintain various operation works such as goods placement in the traditional retail store operation, so that a large amount of labor cost and time cost are consumed, and the efficiency is low.

Disclosure of Invention

In view of the above, an object of the present invention is to provide an unattended mobile retail system and a retail method, so as to solve the technical problem of low efficiency caused by the fact that the retail operation place is fixed and a large number of attendants are required to maintain the operation work such as placing goods during the operation in the prior art.

The present application provides an unattended mobile retail store system comprising:

a movable box body;

at least one cargo channel arranged in the movable box body, wherein the cargo channel is loaded with commodities;

the first manipulator is used for replacing the target goods channel with the current quantity of the goods which is less than or equal to a preset first threshold value with a spare goods channel which is consistent with the goods in the target goods channel and is grabbed from the warehouse.

The above system, preferably, further comprises:

the first sensor is used for monitoring whether the current quantity of the commodities on the goods channel is smaller than or equal to the first threshold value or not, and triggering the first manipulator to grab a spare goods channel consistent with the commodities in the target goods channel from a warehouse in which the goods channel is stored and replace the target goods channel when the current quantity of the commodities in the target goods channel is smaller than or equal to the first threshold value.

In the above system, preferably, the first robot includes:

the receiving hopper is used for bearing the standby cargo channel;

the motor is used for driving the goods receiving hopper to move to the position of the target goods channel, so that the target goods channel replaces the standby goods channel;

the motor is also used for driving the goods receiving bucket carrying the replaced target goods channel to move.

The above system, preferably, the cargo way comprises:

and the conveying crawler belt is used for bearing the commodities and driving the commodities to move.

The above system, preferably, further comprises:

the system comprises a first client, a second client and a third client, wherein the first client is used for displaying commodity identification and obtaining input operation of a user, and the input operation at least comprises the commodity identification and the quantity of commodities which the user needs to purchase;

and the second manipulator is used for grabbing the target commodities with the commodity quantity from the commodity channel corresponding to the commodity identification and moving the target commodities to the target area.

In the above system, preferably, the first client is further configured to: and calculating the amount of money to be collected by utilizing the corresponding relation between the preset commodity identification and the commodity price based on the commodity identification and the quantity of the commodities selected and purchased by the user, and starting a payment process based on the amount of money to be collected.

The above system, preferably, further comprises:

the data acquisition unit is used for scanning the commodity mark code of the commodity to obtain commodity information;

the first client is further configured to: displaying the commodity information, wherein the commodity information at least comprises: production date, manufacturer identification, commodity type, packaging form, commodity capacity, shelf life and discount information.

The above system, preferably, further comprises:

the second sensor is used for acquiring environmental parameters;

and the first controller is used for regulating and controlling corresponding equipment based on the environmental parameters acquired by the second sensor.

The above system, preferably, further comprises:

a third sensor for acquiring image data;

and the second controller is used for identifying the image data, obtaining action data of a user, and generating and executing a control instruction based on the action data, wherein the control instruction is used for executing a corresponding function.

The above system, preferably, the mobile box includes:

a housing;

a door disposed on the housing;

the moving chassis is arranged at the bottom of the shell and is provided with at least six rolling wheels.

Above-mentioned system, it is preferred, the wheel that rolls is elevation structure, just portable box still includes:

and the controller is connected with the rolling wheels and is used for controlling the lifting height of the rolling wheels so that the movable box body is kept horizontal in the running process.

The application also provides an unattended mobile retail method, which applies an unattended mobile retail system, wherein the mobile retail system at least comprises a mobile box body and a plurality of goods channels arranged in the mobile box body, and the goods channels are loaded with commodities, and the method comprises the following steps:

monitoring whether the current quantity of the commodities in the goods channel is smaller than or equal to a preset first threshold value;

and if the current quantity of the commodities in the target commodity channel is less than or equal to the first threshold value, grabbing a spare commodity channel consistent with the commodities in the target commodity channel from a warehouse in which the commodity channel is stored by using a manipulator, and replacing the target commodity channel with the spare commodity channel.

The above method, preferably, further comprises:

receiving input operation of a user, wherein the input operation at least comprises commodity identification and commodity quantity required to be purchased by the user;

and grabbing the target commodity of the commodity quantity from the commodity channel corresponding to the commodity identification by using the manipulator and moving the target commodity to a target area.

The above method, preferably, further comprises:

obtaining action data of a user;

and generating and executing control instructions based on the action data, wherein the control instructions are used for executing corresponding functions.

According to the scheme, the unattended mobile retail store system and the retail method are characterized in that the retail business is arranged in the mobile box body, the retail business can be moved along with the mobile box body and is not fixed at a certain position to operate, the goods channel capable of bearing goods is arranged in the mobile retail store system, the spare goods channel is used for replacing the goods channel lacking in the goods by the manipulator, the goods supplement is achieved, the participation of a waiter is not needed in the whole process, a large amount of labor cost and time are saved, and the goods supplement and retail efficiency can be obviously improved.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive labor.

Fig. 1 is a schematic structural diagram of an unattended mobile retail system according to an embodiment of the present application;

FIGS. 2a, 2b, and 3-9 are schematic diagrams of the construction of portions of an unattended mobile retail system according to an embodiment of the present disclosure;

FIG. 10 is a diagram illustrating an example of an application of an embodiment of the present application;

FIGS. 11, 12a and 12b are schematic structural diagrams of other portions of an unattended mobile retail system according to an embodiment of the present application;

fig. 13 is a flowchart of an unattended mobile retail method according to an embodiment of the present application;

FIGS. 14 and 15 are partial flow diagrams of a method for unattended mobile retail sale in an embodiment of the application;

fig. 16a to 16c, fig. 17, fig. 18, fig. 19, fig. 20a, fig. 20b, fig. 20c, fig. 21 and fig. 22 are application examples of the embodiment of the present application, respectively.

Detailed Description

In the operation process of the traditional retail store, due to site limitation, the traditional retail store has to be a main operation place of a leasing shop or a purchasing shop, is relatively fixed, is fixed for service people, and is inconvenient to move along with the flow of people and operate at other positions.

In addition, in the traditional retail store, the cost of labor and human resources are limited, so that the cost of people is high in the operation process of the retail store, and a large burden is brought to investors and operators. The condition of difficult recruitment is easily caused in a great holiday, so that the operating efficiency of the retail store is reduced due to the fact that waiters cannot be recruited, and the retail store suffers from economic losses in different degrees.

On the other hand, customers need to queue for payment at the time of a shopping peak, and spend a lot of time queuing for purchasing 1 commodity, so that the shopping experience of the customers is very poor, the payment efficiency of a retail store is reduced, and the loss of the concurrent income is likely to be caused.

Moreover, the goods allocation and tallying procedure of the conventional retail store is a very complicated task. Most of the time, operators of many retail stores deal with wholesale, inspection, distribution, price setting, etc. of goods, so that the time for customer service is limited, and the operation efficiency is likely to be reduced.

In order to solve the problems, the container manufacturing technology is integrated in the application, so that the retail store can automatically sell products for 24 hours under an unattended condition, the products can be automatically filled, and the environment data collection and user behavior analysis capability based on the retail store can be realized, so that the retail store operator can be helped to improve the retail efficiency, and the time and fund cost can be reduced.

Embodiments of the present invention for solving the above problems are described below:

as shown in fig. 1, the embodiment of the present application provides a schematic structural diagram of an unattended mobile retail store system, so as to avoid a situation where the retail efficiency is low due to fixed operation places and manual replenishment. Wherein, the system can comprise the following structure:

the movable box 1 can be realized by adopting a container body in practical application, and the movable box 1 has a door opening structure.

At least one lane 2, the lane 2 carrying merchandise items 3.

As shown in fig. 2a, a plurality of goods 3 can be provided on the lanes 2, each lane 2 carrying a different goods 3, such as a lane a carrying a beverage b, a lane c carrying chips d, etc.

And the first mechanical arm 4 is used for replacing the target goods channel x of which the current number of the goods 3 is less than or equal to the preset first threshold value with a spare goods channel y which is identical to the goods in the target goods channel x and is grabbed from the warehouse 5, as shown in fig. 2b, wherein the position represented by x is a vacant position reserved for the spare goods channel y after the target goods channel x is taken away, so that the first mechanical arm 4 pushes the spare goods channel y into the vacant position to realize replenishment.

That is, in the present embodiment, the first manipulator 4 replaces the manual work in the conventional retail store to perform mechanical replenishment, and the first manipulator 4 grabs the spare lane y full of the commodities 3 from the warehouse 5, and replaces the target lane x with no commodities 3 or only a small amount of commodities 3, so as to perform replenishment.

According to the scheme, the unattended mobile retail store system provided by the embodiment of the application is characterized in that the retail business is placed in the mobile box body, the operation can be carried out along with the movement of the mobile box body without fixing the mobile box body at a certain position, and the goods channel capable of bearing goods is arranged in the mobile retail store system, so that the spare goods channel is replaced by the mechanical arm to replace the goods channel lacking in the goods, the goods supplement is realized, the participation of a waiter is not needed in the whole process, a large amount of labor cost and time are saved, and the goods supplement and retail efficiency can be obviously improved.

In one implementation, the mobile retail store system in this embodiment can monitor which of the lanes 2 need replenishment through sensors, and as shown in fig. 3, the mobile retail store system can further include the following structures:

the first sensor 6 is configured to monitor whether the current number of the goods on the lane 2 is less than or equal to a first threshold, such as 1 or 0, and when the current number of the goods in the target lane x is found to be less than or equal to the first threshold, trigger the first manipulator 4 to operate, and enable the first manipulator 4 to grab a spare lane y, which is consistent with the goods 3 in the target lane x, from the warehouse 5 in which the lane 2 is stored, and replace the target lane x with the spare lane y, so as to ensure that the number of the goods 3 on the lane 2 presented to the customer is not lower than the first threshold, thereby achieving replenishment.

In one implementation manner, a shelf 7 may be disposed in the mobile box 1 of the mobile retail store system in this embodiment, and is used to place each lane 2, as shown in fig. 4, multiple lanes 2 may be placed on the shelf 7, and the first manipulator 4 grabs the standby lane y from the warehouse 5 to replace the target lane x whose current number of goods on the shelf 7 is smaller than or equal to the first threshold, so as to implement replenishment.

In one implementation, the mobile retail store system in this embodiment may further include: a first client 8 and a second manipulator 9, as shown in fig. 5, wherein:

the first client 8 is disposed in the mobile box 1 and may be implemented by an electronic device having an input/output device, where the input/output device may be a touch screen, a mouse, or a keyboard, and a user may perform an input operation through a shopping interface displayed by the input/output device. The first client 8 is configured to display the product identifier and obtain an input operation of the user, where the input operation at least includes the product identifier and the number of products that the user needs to purchase.

It should be noted that there may be a plurality of first clients 8, so as to implement simultaneous performance of a plurality of purchasing services and payment transactions, and avoid a situation that the transaction efficiency is low due to only one or two cashier desks in the existing retail store.

The commodity identification can be understood as identification such as a commodity name.

For example, the first client 8 displays the product identifier of each product 3 through an output device such as a display screen, the user views all the products by browsing the product identifier, and performs a clicking operation on a control corresponding to the product identifier displayed on the first client 8 by using an input device such as a touch screen or a mouse to determine the product to be purchased, and then the first client 8 receives and identifies the product identifier and the number of the products, such as 2 bottles of beverages and 1 package of potato chips, which are required to be purchased by the user through an input operation such as clicking of the user, and finally, the first client 8 sends the product identifier and the number of the products to the second manipulator 9.

And the second manipulator 9 is used for grabbing the target goods of the goods quantity from the goods channel 2 corresponding to the goods identification and moving the target goods to the target area 10 after receiving the goods identification and the goods quantity sent by the first client 8.

For example, the second robot 9 grabs 2 bottles of beverage from the channel 2 where the beverage is located and moves to the target area, and grabs 1 packet of chips from the channel 2 where the chips are located and moves to the target area 10.

In one implementation, the first client 8 is further configured to: and calculating the amount of money to be collected by utilizing the corresponding relation between the preset commodity identification and the commodity price based on the commodity identification and the quantity of the commodities selected and purchased by the user, and starting a payment process based on the amount of money to be collected.

For example, after the user selects 2 bottles of beverages and 1 package of chips, the first client 8 calculates a 14-dollar amount of money to be collected by using a correspondence between 3-dollar amount per bottle of beverages and 8-dollar amount per package of chips, and then starts a payment process, such as various online payment processes, based on the 14-dollar amount.

The target area 10 may be a pick-and-place bucket preset in the mobile retail store system, as shown in fig. 5, after the second manipulator 9 moves the goods required to be purchased by the user to the pick-and-place bucket, the user can take the goods from the pick-and-place bucket after completing payment, and the transaction is completed.

It should be noted that the second manipulator 9 and the first manipulator 4 may be implemented by the same manipulator or by different manipulators, and the two manipulators are the same in principle, so as to realize the grabbing and transporting of the goods or the goods channel.

In one implementation, the lane 2 may include the following structure, as shown in fig. 6:

and the conveying crawler belt 11 is used for bearing the commodities 3 and driving the commodities 3 to move.

For example, when the lane 1 and the lane 2 are on the shelf 7, the goods 3 are carried on the conveying crawler 10, and after the goods are selected by the user through the first client 8, the conveying crawler 10 performs pushing movement on the goods 3, so that the goods 3 are conveyed to the second manipulator 9, and the second manipulator 9 realizes grabbing of the goods 3, as shown in fig. 7; or after replenishment, after the first manipulator 4 conveys the goods passage 2 with too few or empty goods to the warehouse 5, the goods passage 2 with too few or empty goods drives the goods 3 in the warehouse 5 to move by using the conveying crawler 10, and then the goods passage with too few or empty goods is filled to become a spare goods passage y, so that replenishment is ready at any time.

In one implementation, the first manipulator 4 may comprise the following structure, as shown in fig. 8:

and the receiving hopper 12 is used for bearing the goods passage 2 or the goods 3. For example, when the first manipulator 4 performs a replenishment operation, the receiving bucket 12 carries the spare lane y or the target lane x; when the first manipulator 4 grabs the commodity 3, the goods receiving bucket 12 bears the commodity 3;

and the motor 13 is used for driving the goods receiving hopper 12 to move. For example, the motor 13 drives the receiving hopper 12 to move to the position of the target track x, so that the target track x replaces the spare track y, and then drives the receiving hopper 12 carrying the target track x to move to other positions, such as the warehouse 5, and further fills the target track x again; or, the motor 13 drives the goods receiving bucket 12 to move to the position of the goods channel 2 where the goods 3 need to be grabbed, and then after the goods channel 2 pushes the goods 3 to the goods receiving bucket 12 by using the conveying crawler 10 of the goods channel, the motor 13 drives the goods receiving bucket 12 to move to the target area 10, and then the goods 3 are moved to the target area 10.

In one implementation, an electromagnet may be disposed on the receiving hopper 12, and may generate an attraction force on an iron block outside the cargo channel 2 after being powered on, so that the first manipulator 4 may attract the cargo channel 2 to the receiving hopper 12 by using the attraction force, and unload the cargo channel 2 from the receiving hopper 12 after being discharged or powered reversely.

In one implementation, the mobile retail store system in this embodiment may further include the following structure, as shown in fig. 9:

and the data collector 14 is used for scanning the commodity mark code of the commodity to obtain commodity information.

The commodity code may be a two-dimensional code or a barcode, and is used to uniquely identify the commodity 3. The data collector 14 may be a two-dimensional code scanner or a bar code scanner gun, etc.

Then, the first client 8 receives the commodity information obtained by the data collector 14, and displays the commodity information, for example, to the user through a display screen. The commodity information at least includes: production date, manufacturer identification, commodity type, commodity taste, commodity key words, packaging form, commodity capacity, shelf life and discount information.

It should be noted that, in order to effectively track the complete logistics state of each commodity individual in the business system, a perfect and detailed tracing logic needs to be set, which can help each business department to perform quality monitoring on each commodity individual, and more importantly, can inform the user of the specific generation date and quality guarantee period of the commodity to be purchased. The traditional retail store cannot inform the user by self, the user can only visually identify the product, and once the control is not strict, the user is likely to buy overdue or deteriorated products.

In this embodiment, when the merchandise enters the retail system, it is necessary to record the manufacturer and supplier of the merchandise. In this step, the operator uses the bar code identifier to identify the bar code of the commodity package, as shown in fig. 10, and obtains basic information such as the manufacturer of the commodity, the package specification, and the standard product name. The basic information is automatically identified and stored in a product database, so that the service system can extract the basic information.

Next, other important information of the product, such as production date, shelf life, commodity type, commodity series, commodity taste, commodity keywords and other accessory information, is manually entered into the control page. The information is recorded into the product database together with the basic information of the product, and the data is extracted by the system to be operated.

And finally, after the commodity information is perfected, the retail system distributes a commodity label code unique to the system, such as a Quick Response (QR) code of a two-dimensional code or a bar code and the like, to each commodity individual. The code exists as a unique identification of the commodity in the system, is accompanied in a whole commodity purchase-sale-storage management chain, and actively shows important product information such as the production date, the quality guarantee period and the like of the commodity for a customer when the customer purchases the commodity so as to ensure the safety and reliability of the product purchased by the customer.

In one implementation, the mobile retail store system in the present embodiment may further include the following structure, as shown in fig. 11:

and a second sensor 15 for acquiring environmental parameters.

The second sensor 15 is disposed inside and outside the store of the mobile retail store system in this embodiment, and may be one or any combination of a temperature sensor, a humidity sensor, a noise decibel meter, a light sensor, a smoke sensor, a PM2.5 air particulate matter detector, a monitoring camera, a fire source detector, a vibration sensor, and the like, so as to collect one or more of parameters such as ambient temperature, humidity, noise, light brightness, smoke, PM2.5, fire source, or vibration.

And the first controller 16 is used for regulating and controlling the corresponding equipment based on the environmental parameters acquired by the second sensor 15.

For example, the second sensor 15 is a temperature sensor for collecting the indoor and outdoor ambient temperatures of the mobile retail system, and the first controller 16 may be an air conditioner remote controller for controlling the indoor air conditioner according to the indoor and outdoor ambient temperatures, or controlling the first client 8 to display recommended drinks for the user.

The second sensor 15 is a humidity sensor for collecting indoor and outdoor ambient humidity of the mobile retail store system, and the first controller 16 regulates and controls the indoor humidifier or dehumidifier according to the indoor and outdoor ambient humidity, or regulates and controls the air conditioner by combining the ambient temperature, or controls the first client 8 to display recommended drinks or prompt related health information for the user.

The second sensor 15 is a noise decibel meter, and collects the sound volume of the indoor and outdoor noise and the environmental sound of the mobile retail system. If the target customer cannot hear the prompt tone of the shopping interface clearly due to the fact that the first controller 16 speaks and vehicle noise is caused by the outdoor or indoor environmental noise, the volume of the system sound equipment such as a loudspeaker is regulated and controlled according to the numerical value fed back by the noise decibel meter, and if the volume of the prompt tone is increased, the target customer can hear the prompt tone clearly, and otherwise, the volume is reduced.

The second sensor 15 is a light sensor, collects the sunlight value inside and outside the mobile retail store system, and when the value is reduced, the sun falls, and the first controller 16 can control the window lamp in the retail store to be turned on, or control the lighting in the store to be turned on.

Alternatively, the second sensor 15 includes a light sensor and a humidity sensor, and when the sunlight value decreases and the humidity value increases, it indicates that rainstorm is underway, and at this time, the first controller 16 determines that the weather is extremely rainy, and controls the store door to close or open the protection door and window, etc., so as to ensure the safety of the equipment.

The second sensor 15 is a smoke sensor, and collects the sensitive smoke inside and outside the retail store, such as a shopping area or a storage area, to determine whether a fire occurs, and the first controller 16 can regulate the exhaust fan to be turned on, the alarm to be turned on, or the first client 8 to be turned off to terminate the retail service, and the like.

Second sensor 15 is surveillance camera head, gathers the indoor outer image data of portable retail shop system, and the people flow inside and outside the store is makeed statistics of through face identification technique and body sense identification technique, and the accurate sex and the age of judging the people, first controller 16 can carry out the data summary to the environment people flow of store position, and then control memory storage data.

The second sensor 15 can be a weight detector, an ultrasonic height measurer, etc. for collecting the height and weight of the customer, and the first controller 16 summarizes the physical sign data of the customer, and then controls the memory to store the data.

In one implementation, the mobile retail store system in this embodiment may further include the following structure, as shown in fig. 12 a:

and a third sensor 17 for acquiring image data.

The third sensor 17 may be disposed inside and outside the store of the mobile retail store system of this embodiment, and may be an image capturing device such as a camera, which is used to capture image data of each customer at different times.

And a second controller 18 for recognizing the image data, obtaining motion data of the user, and generating and executing a control command based on the motion data.

Wherein the control instructions are used for executing corresponding functions.

For example, when a customer comes to a retail store to purchase goods, and the third sensor 17 collects image data of the customer, the second controller 18 recognizes that the user is doing actions such as destroying air conditioning equipment or smoking, and generates and executes an alarm command, the alarm command is used for triggering an audible alarm to whistle and triggering a communication device to send an alarm message to an alarm system.

It should be noted that the second controller 18 can also identify the multi-dimensional data of the customer's gender, age, geographic location, environment, shopping habits, shopping time period, etc. by using various identification technologies, so as to present a personalized service flow to the customer.

For example, after a customer comes to a retail store to purchase an item, the third sensor 17 acquires a facial image of the customer, identifies the identity of the customer and the purchasing action of the customer, and obtains historical information of the customer, such as sex, age, geographical location, environment, shopping habits, shopping time period and other multidimensional data, such as women, weight 110 jin, 20 years, breakfast at 7 am, and the like, and the second controller 18 generates and executes a display instruction after identifying the information, wherein the display instruction is used for displaying recommended information on the first client 8, such as recommended high-fiber low-breakfast energy and the like, recommended exercise type and exercise time and the like.

In one implementation, the structure of the mobile case 1 may be as shown in fig. 12 b:

the mobile terminal comprises a shell 19, a box door 20 arranged on the shell 19 and a mobile chassis 21 arranged at the bottom of the shell 19, wherein at least six rolling wheels 22 can be arranged on the mobile chassis 21.

Wherein, the door 20 can be a structure that can be opened up and down, as shown in fig. 12b, the upper door e can be used as a sunshade and the lower door f can be used as a platform when the door 20 is in an opened state; alternatively, door 20 may be configured to be opened to the left and right.

For example, the second sensor 15 may be a pressure sensor disposed on an upper door shaft of the door 20 of the mobile box 1, and the first controller 16 controls the door 20 to close once the upper door is covered with snow, which will cause the pressure value of the pressure sensor to increase, that is, the pressure value detected by the second sensor 15 increases and exceeds a preset range, so as to protect the mobile retail store system.

For another example, the second sensor 15 may be an anemometer disposed outside the mobile box 1 for collecting wind speed data, and if the wind speed is too high, the wind speed data may exceed a preset reasonable range value, and at this time, the first controller 16 controls the box door 20 to be closed, so as to protect the mobile retail store system.

In the embodiment, the rolling wheels 22 on the moving chassis 21 are operated independently, and the rolling wheels 22 are driven forwards by manual pushing to drive the mobile retail store to move, or a horizontal driving motor is used for driving the rolling wheels 22 to drive the mobile retail store to move forwards.

The horizontal driving motor may be driven by dc power, for example, a solar panel mounted on the top of the housing 19 obtains electric energy, and then obtains purified current through a filter and stores the purified current in a storage battery to be provided for the driving motor to drive the rolling wheels 22.

In one implementation, the rolling wheels 22 can be hydraulically controlled to ascend and descend, and the driving motor can adjust the height of the rolling wheels 22 by combining the gyroscope arranged in the housing 19 and the data collected by the ultrasonic detectors arranged on each rolling wheel 22, so as to keep the mobile box body 1 horizontal in the moving process.

For example, the ultrasonic detectors are arranged in front of and behind each rolling wheel to detect the height of the ground on which the rolling wheel lands next step, so that the landing height of the rolling wheel is determined, and the lifting height of each rolling wheel is controlled by combining a gyroscope in the shell, so that the whole shell is kept to run horizontally all the time in the running process.

Or, in practical application, the rolling wheels 22 may be a hydraulic lifting structure, and a controller connected to the rolling wheels 22 may be further disposed in the mobile box 1, so as to hydraulically control the lifting height of the rolling wheels, so that the mobile box 1 is kept horizontal in the operation process.

In an implementation manner, in the mobile retail store System in this embodiment, a Global Positioning System (GPS) or a BeiDou Navigation Satellite System (BDS) may be disposed in the housing 19 to acquire and transmit the position information of the mobile retail store in real time, so as to implement functions of position tracking, speed control, or route planning for the mobile retail store.

In one implementation, the mobile retail store system in this embodiment may be provided with an ultrasonic sensor on the outer side or around the housing 19 to collect obstacles in the mobile retail store during moving in real time, or may also be combined with a camera to determine road conditions or personnel conditions in front of the mobile retail store, and stop moving once an obstacle is detected, such as braking of the retail store, or change the driving direction by controlling the rolling direction of the rolling wheels in the case of road operation.

Referring to fig. 13, a flowchart for implementing an unattended mobile retail method provided in this embodiment of the present application is applied to an unattended mobile retail system shown in fig. 1, where the mobile retail system may provide a plurality of lanes in a mobile box, and each lane carries goods, and the method may include the following steps:

step 1301: monitoring whether the current quantity of the commodities in the goods channel is smaller than or equal to a preset first threshold value.

In this embodiment, a sensor may be utilized to monitor whether the current number of the commodities in the cargo channel is less than or equal to a first threshold.

Step 1302: and if the current quantity of the commodities in the target commodity channel is less than or equal to the first threshold value, grabbing a spare commodity channel consistent with the commodities in the target commodity channel from a warehouse in which the commodity channel is stored by using a manipulator, and replacing the target commodity channel with the spare commodity channel.

According to the scheme, the unattended mobile retail method is characterized in that the retail business is placed in the mobile box body, the retail business can be moved along with the mobile box body and is not fixed at a certain position to operate, the goods channel capable of bearing goods is arranged in the mobile retail store system, and therefore when the current quantity of the goods on the goods channel is smaller than a threshold value, the spare goods channel is used for replacing the goods channel lacking in the goods, the goods supplementing is achieved, the participation of a waiter is not needed in the whole process, a large amount of labor cost and time are saved, and the goods supplementing and retail efficiency can be obviously improved.

In one implementation, the manipulator may be further configured to grasp an item for providing to a customer, as shown in fig. 14, and the method in this embodiment may further include the steps of:

step 1401: and receiving input operation of a user.

The input operation at least comprises commodity identification and commodity quantity required to be purchased by the user.

Step 1402: and grabbing the target commodity of the commodity quantity from the commodity channel corresponding to the commodity identification by using the manipulator and moving the target commodity to a target area.

It should be noted that, the manipulator for realizing the article grabbing and the manipulator for replenishing may be realized by the same manipulator or by different manipulators.

In addition, when the user is in the mobile store of the mobile retail store system in the embodiment, the method in the embodiment may further include the following steps, as shown in fig. 15:

step 1501: motion data of a user is obtained.

Step 1502: and generating and executing control instructions based on the action data, wherein the control instructions are used for executing corresponding functions.

In this embodiment, a sensor, such as a camera, may be used to collect image data, and various identification techniques, such as gesture identification and motion identification, may be used to identify various motion data of a user, so as to generate and execute a corresponding control instruction, so as to implement a corresponding function.

Based on the foregoing concept, the following illustrates an example of the mobile retail store system in the present embodiment in actual operation:

in actual operation, the external structure of the unattended mobile retail system can be seen in fig. 16a, and the function is mainly divided into several logic modules: store management, manipulator operation, product tracing, purchase, sale, inventory management, personalized services (thousands of people and thousands of faces), behavior data acquisition and management, environmental data acquisition and environmental security management, data center and advertisement push, and the following logic modules are explained in detail:

in store management, store management system software is implemented primarily based on store management policy logic (this logic refers to a series of hardware control actions made with respect to data collected by various sensors).

The store management system software includes an acquisition unit, an execution unit, a monitoring unit, a service unit, a daemon unit, a display unit, and an update unit, and each functional unit is described below with reference to a logic structure diagram of the store management system in fig. 16 c:

and the acquisition unit is used for collecting the perception values of all the sensors in the store and communicating with the upper computer. The acquisition unit acquires data such as indoor and outdoor temperature, humidity, air pressure, illuminance, noise, atmospheric quality, wind speed and the like of the store in terms of natural environment; collecting data such as vibration, surface pressure, smoke, electric quantity, fire source heat source and the like in the aspect of equipment carrying; data such as flow of people, crowd heating power, abnormal actions and article forgetting are collected in the aspect of customer behaviors.

And the execution unit is used for executing and managing the motor controller, communication and data transmission, security equipment and the like. The motor controller manages the starting, accelerating, decelerating and stopping states of the servo motor, smoothly executes the action of picking and delivering goods and reports the states; the communication and data transmission comprises the state switching of a communication network, the safety filtering of communication data and the management of bandwidth allocation; the security equipment comprises an alarm, alarm light, a shop door switch and the like.

And the monitoring unit is used for monitoring visual images inside and outside the store, managing analysis results and managing whether the working state among the unit modules is normal or not. The visual management comprises the statistics of the flow of people inside and outside the store, the analysis of the heat of the crowd, the judgment of men and women of the crowd, the judgment of the age of the crowd, the identification of abnormal actions, the identification of forgotten articles and the like; the unit management mainly aims at the state monitoring of whether an execution unit module designed in store management system software works normally and the reporting of emergency instructions.

The service unit is used for carrying out corresponding management logic on a series of mechanical actions of presentation of a user interface, response of human-computer interaction logic and goods taking of a customer, and can be realized on a client. The interface presentation comprises the calling and style presentation of the interface template, the reading of the human body attribute data of the customer, the reading of the product library data and the product presentation; the man-machine interaction comprises the generation and response of prompt tone in a customer interface, the identification of sensitive keywords in customer words and the triggering of interface actions; the goods taking module comprises motor state management of goods received by customers, state management of goods taken out and left, prompting light management, prompting sound and prompting picture presentation.

The daemon unit monitors and emergently processes the running state of each submodule in the store management system in real time, and the daemon unit comprises downtime recovery and data hot standby logic. The downtime recovery refers to the state monitoring of the sub-units such as the service unit, the execution unit and the like in the system, and once the crash or the program process dead cycle state occurs, the crash or the program process dead cycle state can be restarted through the function of the process daemon unit and the real-time state is reported to the management background. The data hot standby is an emergency logic which is used for deleting the copied data after all parts related to the data are copied in advance through the data hot standby logic in the operation process of each submodule of the system until the part of the data is completely applied and transmitted to the cloud platform. Once any part of data action has a problem, original data copied in the last step can be called at any time so as to ensure smooth operation of the service.

The display unit refers to the management function set of advertisement presentation inside and outside the store, and the management of shopping guide voice and background music inside and outside the store. The advertisement module comprises the management of the projection content of the wall surface and the show window and the carrying management of the imaging equipment. The environment display mainly comprises the playing management logic of advertisement sound, marketing shopping guide sound and environment background sound inside and outside the store, and the logic can correspondingly adjust the sound of the shopping guide sound, the advertisement sound and the background music according to the indoor and outdoor noise so as to ensure the volume state of the most suitable customers inside and outside the store.

The update unit refers to a function module used for system upgrade, including version update and master recovery. The version updating package comprises the functions of version updating management, handshake logic with system safety, breakpoint continuous transmission and the like. The original edition recovery function means that the system software of the previous edition can be automatically recovered when the edition fault or system destruction occurs in the upgrading process or the operation of each unit of the store system, the normal use of the store system is ensured, and meanwhile, a management background is reported.

In the operation of the manipulator, the manipulator operation of goods taking and delivering is realized by utilizing the robot technology and the sensor technology, the operations of cashier and manual replenishment are not needed, the labor force of a person is saved, and the 24-hour robot retail service is realized.

For example, as shown in fig. 5, the user issues a purchase task through the interface of the client, and after settlement, the client program summarizes the order task of the user and transmits the summary task to the controller of the manipulator to execute the pick task. The controller of the manipulator is preset with the corresponding goods channel position parameter values of each product, and the positioning of the target goods channel position is realized by the cooperative motion of a plurality of motors. After the manipulator moves to the position of the target goods channel, a controller sends a goods outlet command to the target goods channel, and a motor of the target goods channel rotates to drive a conveying crawler belt of the goods channel to rotate forwards until the goods grade is moved out of the goods channel and falls into a goods receiving hopper. The receiving bucket is provided with an infrared sensor to catch whether articles fall into the receiving bucket or not, and the monitoring action and the goods channel motor work in cooperation. Once the goods receiving bucket catches that a product passes through the infrared sensor, the goods receiving bucket reports to the upper computer, the upper computer stops the rotation of the goods channel motor at the moment, the goods taking action of the goods taking bucket is completed, other tasks are executed according to instructions, and finally the manipulator is enabled to grab a target product in a user purchase task list.

In addition, the automatic replenishment function is similar to the automatic pickup function. As shown in fig. 3 and 4, first, when a corresponding instruction is issued when a shortage of goods in the goods passage is found, or a corresponding instruction is issued to the manipulator controller by the replenishment manager through the operation client, the manipulator executes the displacement action in accordance with the arrangement of the controller. After the manipulator moves to the position of the target cargo channel, the electromagnet on one side of the cargo receiving bucket facing the cargo channel is electrified (the electromagnetic capacity is realized), the manipulator moves to the target cargo channel, and an iron block is arranged on the outer side of the target cargo channel and is attracted with the electromagnet. After the suction, one side of the electromagnet is provided with a pressure sensor, and the sensor indicates that the electromagnet is sucked with the goods way iron block once generating a pressure signal and reports the pressure signal to the upper computer. And after the upper computer obtains the report value, sending a step-removing displacement signal to the goods receiving bucket, commanding the goods receiving bucket to drag the goods channel to the L platform, and after the goods channel displaces to the extreme position, proving that the goods channel is safely dragged to the L platform from the goods warehouse. And after the upper computer acquires the platform limit switch signal, the target goods way starts to be shifted to the warehouse according to the preset parameter value. After the target goods channel is automatically or manually supplemented with goods in the warehouse, an administrator can send a homing instruction to a manipulator controller through a system button or automatically generate and send a homing instruction after the completion of the goods supplementation is monitored through a sensor, and the manipulator supplements the pre-replaced goods channel to the target position according to the reverse sequence of the process.

In the product tracing, in order to effectively track the complete logistics state of each product individual in a service system, a set of perfect and detailed tracing logic needs to be set. On one hand, the system can help each business department to monitor the quality of each product individual, and more importantly, the system can inform customers of the specific production date and quality guarantee period of the product to be purchased. Traditional retail stores cannot inform users by themselves, and only can be visually identified by the users, and once the users are not strictly controlled, the users are likely to buy overdue or deteriorated products. Thus, as shown in fig. 10, when a product (commodity) is ready to enter the business system, it is necessary to record the manufacturer and supplier of the product. In the service, an operator identifies the bar code of the product package by using a bar code identifier to obtain basic information of a product manufacturer, a package specification, a standard product name and the like. The basic information is automatically identified and stored in a product database, so that the service system can extract the basic information. Next, other important information of the product, such as production date, shelf life, product type, product series, product taste, product keywords and other auxiliary information, is manually entered into the control page. The information is recorded into the product database together with the basic information of the product, and the data is extracted by the system to be operated. And finally, after the product information is perfected, the system distributes a unique two-dimensional code for each product individual. The two-dimension code exists as a unique identifier of a product in a system, is accompanied in a whole purchase-sale-storage management chain, and actively shows important product information such as production date, quality guarantee period and the like of a target product for a customer through a service unit when the customer purchases the product so as to ensure the safety and reliability of the product purchased by the customer.

In the purchase, sale and stock management, a stock, sale and stock module is designed in the system in order to match with the product management of storehouses and various stores. The module realizes the classified management of the existing goods and also gives consideration to the dynamic distribution of the warehouse products in the store.

First, the purchase and code assignment of a product (the unique two-dimensional code of the product in the system) assigns rich attribution information to the product. After the codes are assigned, the products are stored in the storeroom in a standby state according to business requirements, so that the system can be waited for distribution processing according to the requirements of various stores at any time.

The two important steps described above ensure that the product's needs to the store are a full supply. However, the purchase-sale-stock system in this embodiment is greatly different from the conventional purchase-sale-stock system. The quantity of the products in the warehouse with the difference is dynamically purchased according to the quantity required by the store. For example, as shown in fig. 17, in the past, stock and inventory is obtained by manually summarizing the demand of the target time period according to the marketing data of the past year, and the purchase-sale-inventory system in this embodiment designs a dynamic algorithm according to the real-time sales data of the store in combination with human factors, so as to ensure the purchase period 7 days ahead, thereby shortening the purchase time and saving the purchase cost.

In addition, the number of warehouse products in stores is not accumulated in a large amount. The system can realize the 'prediction' of the ring specific sales volume of a certain product type every day by combining the assistance of a dynamic algorithm, predict the total volume required by the product type at the next sale peak of the day, put forward the replenishment demand to a warehouse, and finally realize the prediction data of predicting which products are not sold well and which products are sold well at the next sale peak.

The aim of the method is to fully utilize the storage space of the store and dynamically allocate the stored products and the required space of the store and the store. And the marketing and reserve work can be automatically completed by greatly utilizing the time difference under the condition of unmanned operation.

In the personalized service, different service modes are provided for different customers or users, and thousands of people and thousands of faces are realized. The term "thousands of people and thousands of faces" is a technical term, and the basic meaning of the term starts from two service dimensions.

The first dimension is that visual information and sound media information such as interface style, prompting voice, man-machine interaction logic and the like provided by the system for a customer in different time, different environments and different personal states are different, and the difference completely accords with the best perception mode of the customer in the current state.

The second dimension is different or dynamically variable with respect to the types of product recommendations that a customer provides to the system at different times, different environments, and different personal states. Because customers visit brick and mortar stores each time in different time dimensions, and there are many environmental changes at different times. The embodiment carries out data analysis on the changes of the time and the environment through the sensor set, and recommends the optimal product at the moment for the user by using a designed program algorithm.

The logic embodiment can bring untouchable revolutionary functions to off-line physical stores, help operators to better provide personalized services for customers, has the changes of interface style and audio-visual perception, and also enables products to speak, the products recommend themselves to the customers according to certain scene logic, and the customer shopping time is saved while the customer hesitation degree in the shopping process is reduced.

In the behavior data collection and management, in order to accurately observe the shopping behavior of the physical store where the customer is online, and further summarize the products and points of interest of each customer, a behavior data collection unit module is provided in the embodiment. The function module utilizes a set of sensors and auxiliary equipment such as a camera, a monitor, a face recognition camera, a sound pick-up, a pressure sensor, an infrared switch sensor and the like arranged in a physical store, and then utilizes a program algorithm to analyze the comprehensive data fed back by each sensor, so as to obtain a series of service responses implemented to the characteristics of commonalities of a certain customer or even all customers, such as long pause time of the certain customer, short pause time of the certain customer, browsing products when clicking a screen, how many times the certain customer clicks, which key words are spoken, whether to receive a certain guiding function, which products are finally purchased, incidence relations among the products and the like. These system response actions will present all interaction actions as data (we call "data view") and depict the operator with a non-scenario view of the customer behavior data. The method helps the operator and the product supplier to analyze the requirement change of the user in different states so as to trim the marketing strategy in the next marketing scene in advance and improve the marketing accuracy.

In the environmental data collection and management, the action is used in cooperation with the behavior data, and the remote accurate judgment of the individual customers of the store and the operation condition of the store under the non-scene condition is finally realized. The environmental data includes sensor data of indoor and outdoor temperature, humidity, light, noise, air quality, atmospheric pressure, wind speed, smoke, fire source heat source, pressure alarm, vibration alarm, human body abnormal action vision, forgotten article vision, etc. of the store under the wire. The sensors are connected with all related sensors through the designed and developed acquisition board card, and return values of the sensors are continuously polled according to a standard communication protocol and an upper computer polling strategy. As shown in fig. 18, in the polling process, the upper computer sends a polling protocol instruction to the serial port through an RS232 serial port protocol, the acquisition board obtains the polling protocol instruction and then scans a corresponding digital signal or analog signal to the sensor, and the acquisition board is compiled and then replies to the upper computer in a manner of a standard data value of a communication protocol for service use by the upper computer.

The data center plays an important data management center for data storage, data classification, data retrieval, emergency response, statistical query, algorithm design, robot learning and the like in the whole service system. As shown in fig. 19, the data center is divided into business data, user data, product data, marketing data, and monitoring data according to data types. The functions are classified into a statistical function and an emergency function. And the method is divided into algorithm iteration and learning logic iteration according to an iteration mode.

The business sales data comprise sales data and warehousing data, each product sold each time is recorded by the store system, the real-time sales of the products is reported to the data center, and the data center is matched with the warehousing data after acquiring the sales data to finish warehousing management and extraction of other business data.

The warehousing data refers to the general names of the warehousing data of the central warehouse and the stores, and respectively records the specific quantity of each type of product of the central warehouse and the storage condition of each type of product of the stores. The two data are combined with sales volume data reported by stores to accurately predict the delivery replenishment period and the purchase period.

The user data includes non-private general information such as the user's gender, age, height, weight, facial photos, geographic location, order information, etc. The information is used for product recommendation and related services according to habits of the user by the algorithm, so that the user can be helped to quickly select products, the products are reasonably purchased, and the shopping experience is improved. As shown in fig. 20a, 20b and 20c, the user data is the comprehensive data collected by the human-computer interface, the camera, the infrared sensor, the sound pick-up, the pressure sensor, the graduated scale, the ultrasonic height measuring device and other sensing devices in the store system, and is used as the basis for the judgment of the customer.

The product data is used for tracking the state of the product individual in the system, as shown in fig. 21, specifically, the product individual enters the system from the purchase, then the basic information is entered, the code assigning process of the unique two-dimensional code of the system is performed, and finally the complete life cycle tracking of the product in the system is realized. The complete history data of the product is permanently stored in a data center so as to be convenient for knowing the state of the product in each business link.

The marketing data comprises user click data, advertisement interaction data and user voice keyword data, and the data are used as important user behavior judgment bases. In the shopping process, a user generates click actions on a certain product or service through a touch screen of a human-computer interaction interface, records the click actions, and reports the click actions and order information to a data center after the user finishes the whole purchasing task. The data center can analyze the click data of the users, and summarize important information such as habit actions of the users and product clock love, so as to help operators to know the state of the store customers.

The advertisement interaction data refers to that the advertisement information center is marked with a movable two-dimensional code of an advertiser, a user can jump to a certain set address for connection by scanning the movable two-dimensional code, and the jumping action of the user is recorded, so that the interactive advertisement information of the user is counted, and then the advertisement information concerned by the user is summarized, and the advertisement information suitable for which customer group can be summarized.

The voice keyword data refers to that a set keyword library is initialized in a database, and then word library comparison is performed on voice words spoken by a sound pick-up in the shopping process of a user.

The monitoring data comprises equipment state data and environment detection data, and the data acquired by the store sensor is associated with the data center in real time by the data to ensure that the normal operation of each functional plate of the store is monitored. The equipment state data is realized by a plurality of sensors and external equipment which are cascaded by a data acquisition board card, each sensor is translated into readable data of a standard communication protocol through the decoding of the acquisition board card in a polling mode and fed back to the upper computer, the data are finally uploaded to the data center, and the data center stores the data in a classified mode to realize the management of the running states of all functional modules in the store. Meanwhile, the environmental data returned by the environmental sensor is also uploaded to the data center, and a learning center and an algorithm center of the data center design a service state which needs to be improved aiming at environmental changes in real time and release the service state to a store service unit for execution, so that customer service is dynamically optimized.

The statistical functions comprise data retrieval and operation statistics, and the functions of the types realize targeted retrieval of all collected store data in the system and summarize a statistical report. The data center stores all data uploaded by the stores in a classified manner, a storage logic and retrieval trigger is designed in the database in advance, once statistics needs to be carried out, the database can quickly summarize a trigger logic field, and data extraction is carried out on various data in the database so as to realize presentation of data retrieval results. The operation statistics refers to the design of operation formulas related to sales class or equipment monitoring, and the operation statistics is an operation formula designed in a database in advance. The formula calculates target data periodically in the database, and finally realizes the data presentation of various results.

The emergency function comprises an early warning center and a notification access module, and is set up for handling emergencies in stores.

The early warning center mainly processes the functional faults of each hardware in the store, and the store management system endows a reasonable value range to the working standard of each sensor and hardware. If the operation time of a certain sensor or hardware exceeds or is lower than a reasonable value, the acquisition control board sends an overrun component warning signal to the store leader unit PC, and then the store leader PC reports the overrun component warning signal to the data center. And the emergency function module of the data center is in a real-time monitoring state, and once a fault declaration is monitored, the fault declaration is immediately presented in an early warning center interface in a view mode.

And if the warning action of the early warning center is obtained, the corresponding fault department can receive the repair email, the mobile phone short message and the WeChat message. The technology of informing the access is that a function of monitoring an early warning program in real time is established in the module, once an early warning signal is obtained, the large module is informed to automatically release a message to a mobile phone of a designated maintenance person through a third-party short message release platform according to standard expression characters, and the message is transmitted to the mobile phone of the designated maintenance person through a system WeChat service account.

The advertisement pushing function is a function of pushing advertisement information suitable for the current physical characteristics and the current environment of the user for the user individual. The function refers to basic information such as user age, gender, shopping records and consumption amount, and also refers to natural information such as geographical position, indoor and outdoor temperature, air quality and time period, and is subjected to algorithm calculation to obtain a set of pushing logic comprehensively.

As shown in fig. 22, the basic information of the user firstly determines whether the user is a member user of the system, and if so, inquires about a list of past purchases of the user, and inquires about which products are purchased most frequently by the user, and then determines that the attributes of the products match with a plurality of advertisement sources. If the user is not a system member and has no purchase record, the gender and the age of the user are judged directly through a camera through a face recognition program, and an associated advertising source is obtained. After the basic information of the user is acquired, the program will continue to refer to the environmental parameters. The natural data of temperature, humidity, air pressure, wind speed and the like in the environmental parameters are composed of real-time values collected by a plurality of sensors arranged indoors and outdoors, a result is obtained according to a designed calculation formula, the result is further matched in the advertisement film source screened in the previous round, and finally the advertisement film source closer to the user is obtained. Finally, the program judges the time period and the geographic position of the current user to obtain only one advertisement sheet or advertisement information. The advertisement information is presented to the target user through the interface playing mode.

As can be seen from the above examples, the traditional off-line physical stores need to use multiple manpower to perform the operations such as forecasting of incoming goods, putting up products, selling products, checking out cash, etc. The labor is wasted, the human resources of the operator are wasted, and the actual value of the creation is not great. The unattended mobile retail store system in the embodiment simplifies the business process by using a large number of sensors and mechanical operation modes, and replaces the heavy work which needs to be completed manually before. The unattended mobile retail store system in the embodiment is a process for manufacturing an algorithm and managing the entity store by the robot for 24 hours under a command line of a big data management technology by a central brain which understands data.

Conventional brick and mortar store operators all desire to understand the shopping decisions of customers after the store, because knowing these can better help the operators improve services and products, create new sales opportunities and increase sales volumes. It has proven difficult for an operator to fully understand every customer arriving at the store without powerful technical tools.

The unattended mobile retail store system in the embodiment solves the problem that the behavior in the customer store cannot be judged by using a customer behavior management module which is developed by integrating a sensor technology, a face recognition technology and a shopping interface-based touch technology. The first is that the video capture of the cameras in the store is utilized, the algorithm technology of the video images is added to judge which area the customer is concentrated in, the touch screen used when the customer buys the product and the cameras and sound pick-up devices arranged on the screen are utilized to judge the individual attributes and trigger actions of the user, even the language structure of the customer in the shopping process can be tracked, and a data base is established for the next customer behavior analysis. The real and effective data is used as a basis, shopping behaviors of customers after the customers arrive at the store are analyzed, a set of data view is drawn for an operator by the data, the operator is helped to improve store operation strategies in a targeted mode, service is improved, and service quality is improved.

For the personalized demands of current customers which change continuously, the traditional entity store is difficult to be different from person to person in the marketing service link, and a service scene is designed for each customer in a personalized manner. However, these personalized service elements are just the features of the current customer. In order to solve the problem of personalized services, the unattended mobile retail store system in the embodiment can make corresponding interface changes, content changes and service changes according to the store entering state of each customer and the demand changes in the shopping process. Moreover, the system has a set of complete data management system for each member customer, can summarize the shopping habits of the user according to the past shopping history of the member customer, and further provides a pre-designed service scheme for the user before the next upcoming service link. The function is to fragment the marketing campaign in the traditional marketing campaign link by using a big data operation mode and provide a targeted personalized marketing service mode for target customers.

In the other direction, the purchasing target of the user can be changed by the change of the environment, the change of the air temperature and the change of the culture in each period of time at each stage of the off-line customers. These changes in demand are most likely to be known by traditional brick and mortar stores, both to understand the needs and intentions of the user and to guide the store in the adjustment of the product sales. However, it is difficult to know the change of the demand of each customer, and the conventional method only fills in the periodic manual question and answer form and summarizes the rules, but this wastes manpower and material resources and has a long time period. The unattended mobile retail store system in this embodiment can collect shopping behavior data of the user, such as the most clicks on which products, the most products purchased historically, the most association between purchased products, and other factors. The factors can completely judge the change of the user's demand in real life through the designed algorithm, and the changes can be collected in real time. By using the method, the unattended mobile retail store system in the embodiment can judge which accurate demands of the user exist in real life, prepare the user in advance in the next sales link, and guide a production enterprise to carry out quantitative production for a certain area or a certain class of users, so that the waste of resources and blind production are avoided.

In the past, the entity stores take the week as the shortest statistical unit when storing goods, so that the goods storage rule of the next stage is summarized to guide the purchase to order the products. However, the time spent in the non-statistical period is too long even with the shortest week. In order to solve the problem, the unattended mobile retail store system in the embodiment dynamically tracks the current sales volume through a program algorithm, summarizes the storage demand of the next stage by combining the sales law represented by the cyclic ratio data and factors such as air temperature, flow of people, crowd relation and the like, and reports the storage demand to the cloud management platform in real time for cargo replenishment.

The management logic makes full use of comprehensive judgment made by individual demand change and environment change factors of people in the shop sales process, the demand change generated before 10 minutes is realized at the fastest speed, regular summarization and prediction can be carried out after 10 minutes, the stock state of the shop is dynamically guided in real time, the shop storage pressure is reduced, and the product distribution accuracy is improved.

At present or in the future, the development of off-line physical stores tends to develop towards the states of quick store opening, accurate marketing and care service, so that a powerful data analysis system is required to be supported to support the store opening and operation activities of off-line operators. Where is it appropriate to start a store? What physical store is opened? How are products sold in a store positioned? What service status is provided to the customer? Etc. have limited the store opening speed and the business development speed.

The data center collects data of the off-line stores, environment data and behavior data of customers, the data center reflects the data of the off-line stores, the environment data and the behavior data of the customers to the data center in real time, a service mechanism facing each customer in each time period of each store is summarized by the aid of a robot learning algorithm, and the service mechanism can be called as a neural network type service chain. The data center with machine learning capability dynamically analyzes different performance data of the off-line stores, and a management method which is more efficient than the past management experience summarized manually for many years is made. The robot learning unit of the data center is the experience of excellent offline store operation and management in the learning history of the programming learning unit in both day and night, the experience is that the elements of time, position, environment, service state, language, picture and the like used by the offline store are converted into data, and the data are managed by the algorithm-designed program, and the data are used for supporting each step of operation action of the offline store.

In short, the data center summarizes the most suitable offline store operation method by means of artificial intelligence and big data, and finally, the robot of the offline store executes a complete set of completed business process.

The unattended mobile retail system in this embodiment provides the capability to pick up goods online and offline. The online-offline single-offline goods taking function is not only simply realized by the association of online business and offline business. With the convergence of e-commerce enterprise business, a service and business development mode with extremely low cost and no need of consuming too much manpower as far as possible is needed to promote the development of the own off-line business.

The unattended mobile retail store system in the embodiment can not only sell products of branded enterprises on the line (for example, selling pure internet branded products such as three squirrels), but also become a relay station for logistics distribution of small commodities of the enterprises on the line (for example, providing a nearby goods taking function for an e-commerce website); the system can also be used as a service network of an online brand enterprise to the terminal consumer online and downward (for example, a user with higher sesame credit can purchase an unattended mobile retail store system in the embodiment by credit for consumption, and becomes an offline application network of the sesame credit business).

It should be noted that, in the present specification, the embodiments are all described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments may be referred to each other.

Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

The above detailed description of the present invention provides an unattended mobile retail system and method, enabling those skilled in the art to make and use the invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. An unattended mobile retail store system, comprising:

a movable box body;

the first manipulator is used for taking away a target goods channel carrying goods when the current quantity of the goods is smaller than or equal to a preset first threshold value, grabbing a spare goods channel consistent with the goods in the target goods channel from the warehouse, pushing the spare goods channel into a vacant space left after the target goods channel is taken away, and replacing the target goods channel with the spare goods channel consistent with the goods in the target goods channel grabbed from the warehouse;

the first manipulator includes: the goods receiving bucket is used for bearing a goods channel or goods, the goods receiving bucket bears a standby goods channel or a target goods channel when the first mechanical arm performs replenishment operation, the goods receiving bucket bears the goods when the first mechanical arm performs goods grabbing, an electromagnet is arranged on the goods receiving bucket, the electromagnet generates attraction force on an iron block on the outer side of the goods channel after being electrified, the first mechanical arm attracts the goods channel to the goods receiving bucket by utilizing the attraction force, and the goods channel is unloaded from the goods receiving bucket after discharging or reversely electrifying;

the unattended mobile retail store system further comprises:

2. The system of claim 1, wherein the first manipulator further comprises:

3. The system of claim 1, wherein the cargo way comprises:

4. The system of claim 1, further comprising:

5. The system of claim 4, wherein the first client is further configured to: and calculating the amount of money to be collected by utilizing the corresponding relation between the preset commodity identification and the commodity price based on the commodity identification and the quantity of the commodities selected and purchased by the user, and starting a payment process based on the amount of money to be collected.

6. The system of claim 4, further comprising:

7. The system of claim 1, further comprising:

the second sensor is used for acquiring environmental parameters;

8. The system of claim 1, further comprising:

a third sensor for acquiring image data;

9. The system of claim 1, wherein the mobile bin comprises:

a housing;

a door disposed on the housing;

10. The system of claim 9, wherein the rolling wheels are lifting structures, and the mobile case further comprises:

11. An unattended mobile retail method, wherein an unattended mobile retail system is used, the mobile retail system comprising at least a mobile box and a plurality of lanes disposed within the mobile box, the lanes carrying merchandise thereon, the method comprising:

if the current quantity of the commodities in the target commodity channel is smaller than or equal to the first threshold value, taking the target commodity channel carrying the commodities away by using a first manipulator, grabbing a spare commodity channel consistent with the commodities in the target commodity channel from a warehouse storing the commodity channel, and pushing the spare commodity channel into a vacant space left after the target commodity channel is taken away, so that the target commodity channel is replaced by the spare commodity channel;

the first manipulator includes: connect the goods fill for bear goods way or commodity, when first manipulator carries out the replenishment operation, connect the goods fill to bear reserve goods way or target goods way, when first manipulator carries out commodity and snatchs, connect the goods fill to bear commodity, connect to set up an electro-magnet on the goods fill, the electro-magnet produces the appeal to the iron plate in the goods way outside after the circular telegram, first manipulator utilizes the appeal attracts the goods way to connect on the goods fill, after discharging or reverse circular telegram, unloads the goods way from receiving the goods fill.

12. The method of claim 11, further comprising:

and grabbing the target commodities of the commodity quantity from the commodity channel corresponding to the commodity identification by using the first manipulator and moving the target commodities to a target area.

13. The method of claim 11, further comprising:

obtaining action data of a user;