CN107317692B - Fault reporting method and device - Google Patents
Fault reporting method and device Download PDFInfo
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- CN107317692B CN107317692B CN201610270288.3A CN201610270288A CN107317692B CN 107317692 B CN107317692 B CN 107317692B CN 201610270288 A CN201610270288 A CN 201610270288A CN 107317692 B CN107317692 B CN 107317692B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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Abstract
The invention provides a fault reporting method and a device, wherein the method comprises the following steps: acquiring service data reported by a terminal executing video service under a preset tree-shaped network structure, wherein the preset tree-shaped network structure comprises a network server with a preset dependency relationship, and the network server is used for controlling the terminal to execute the video service; searching a network server set meeting a preset fault condition according to the service data; the fault network server in the network server set is reported according to the preset membership in the preset tree network structure, so that the problem of low fault reporting efficiency of the video service in the related technology is solved, and the fault reporting efficiency of the video service is improved.
Description
Technical Field
The invention relates to the field of communication, in particular to a fault reporting method and device.
Background
The existing Internet Protocol Television (IPTV) system is very complex due to the numerous network elements, and the final video watching quality can only be intuitively perceived by the user, which brings great difficulty to video quality monitoring and fault definition. For the full-network monitoring of the IPTV, the most important is to find out more faults affecting users in real time and quickly define the faults, rather than putting the main attention on the watching experience of a single user.
The current method for reporting video service faults is that when a user considers that the experience of video services is poor, the user reports that the video services in the area where the user is located may have problems, and then the user inspects and monitors the area where the user is located. The current video monitoring method mainly comprises the following steps: a special code stream analysis server is deployed at an entrance of a Content Delivery Network (CDN) of a province center, all channel code streams are mirrored, and one copy of the channel code streams is copied to a code stream server for decoding and analysis, so that the method has a certain effect on monitoring, but the method has the following problems: deploying the code stream analysis server at the CDN inlet makes the originally complex IPTV system more complex, and also increases the deployment cost. In addition, due to various reasons such as being limited by a machine room site, a code stream analysis server may only be deployed in a few core CDNs actually, and most CDNs are not monitored, so that network nodes are difficult to monitor.
For the problem of low efficiency of reporting the video service fault in the related art, no effective solution is available at present.
Disclosure of Invention
The embodiment of the invention provides a fault reporting method, a fault reporting device, a method and a device, which are used for at least solving the problem of low efficiency of reporting faults of video services in the related technology.
According to an embodiment of the present invention, a method for reporting a fault is provided, including: acquiring service data reported by a terminal executing video service under a preset tree network structure, wherein the preset tree network structure comprises a network server with a preset dependency relationship, and the network server is used for controlling the terminal to execute the video service; searching a network server set meeting a preset fault condition according to the service data; and reporting the fault network server in the network server set according to the preset membership in the preset tree network structure.
Optionally, searching a set of network servers meeting a predetermined fault condition according to the service data includes: acquiring the video service quality of the network server under the preset tree network structure according to the service data; and finding out the network server of which the video service quality is lower than the preset service quality in the network server to obtain the network server set.
Optionally, the obtaining, according to the service data, the video service quality of the network server in the preset tree network structure includes: calculating the video service availability of the terminal according to the service data; respectively counting the video service availability ratio of a network server connected with the terminal according to the video service availability ratio of the terminal, wherein the video service availability ratio is used for indicating the video service quality of the network server connected with the terminal; finding out the network server in which the video service quality is lower than a preset service quality in the network server to obtain the network server set comprises: and finding out the network server with the video service available rate proportion smaller than a preset video service available rate proportion so as to obtain the network server set.
Optionally, separately counting, according to the video service availability rates of the terminals, video service availability rate ratios of network servers connected to the terminals include: acquiring the first terminal quantity of terminals connected with the network server and the second terminal quantity of terminals of which the video service availability ratio is smaller than the preset video service availability ratio in the terminals connected with the network server; and acquiring the proportion between the number of the second terminals and the number of the first terminals as the proportion of the video service availability.
Optionally, reporting, according to the preset dependency relationship in the preset tree network structure, a fault network server in the network server set includes: extracting a network server in the network server set as a target network server; if the target network server is connected with subordinate network servers in the preset subordination relation, judging whether the subordinate network servers connected with the target network server belong to the network server set or not; when judging that all subordinate network servers connected with the target network server belong to the network server set, reporting the target network server as the fault network server; if the target network server does not have a subordinate network server connected with the target network server in the preset subordination relation, judging whether peer network servers of the target network server connected with the same superior network server as the target network server belong to the network server set or not; and reporting the target network server as the fault network server when judging that at least one network server in a peer network server of the target network server connected with the target network server at the same upper network server does not belong to the network server set.
Optionally, the method further includes, before the service data reported by the terminal that executes the video service under the preset tree-like network structure is obtained, where the preset tree-like network structure includes a network server with a preset dependency relationship, and the network server is used to control the terminal to execute the video service, the method further includes: and establishing the preset tree-shaped network structure according to the preset subordination relation of the network server.
Optionally, after reporting the faulty network server in the network server set according to the preset dependency relationship in the preset tree network structure, the method further includes: and sending indication information for indicating the fault network server.
Optionally, the service data includes: key performance indicators, KPIs, data.
Optionally, the terminal includes: a set-top box.
According to another embodiment of the present invention, there is provided a fault reporting apparatus, including: the system comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is used for acquiring service data reported by a terminal executing video service under a preset tree-shaped network structure, the preset tree-shaped network structure comprises a network server with a preset dependency relationship, and the network server is used for controlling the terminal to execute the video service; the searching module is used for searching a network server set meeting a preset fault condition according to the service data; and the reporting module is used for reporting the fault network server in the network server set according to the preset dependency relationship in the preset tree network structure.
According to the invention, the service data reported by the terminal executing the video service under the preset tree-shaped network structure is obtained, wherein the preset tree-shaped network structure comprises the network server with the preset dependency relationship, and the network server is used for controlling the terminal to execute the video service; searching a network server set meeting a preset fault condition according to the service data; according to the method, the service data reported by the video service terminal can be obtained, the network servers meeting the preset fault condition are found out to be the network servers which are possible to have faults to form the network server set, and then the fault network servers in the network server set are reported according to the subordinate relationship among the network servers, namely, the network servers which are possible to have faults can be timely delimited and reported according to the service data reported by the terminal and the subordinate relationship among the network servers, so that the fault reporting efficiency of the video service is improved, and the problem of low fault reporting efficiency of the video service in the related technology is solved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention and do not constitute a limitation of the invention. In the drawings:
fig. 1 is a flowchart of a fault reporting method according to an embodiment of the present invention;
FIG. 2 is a diagram of a default tree network structure according to an embodiment of the present invention;
fig. 3 is a first structural block diagram of a fault reporting apparatus according to an embodiment of the present invention;
fig. 4 is a block diagram of a second structure of a fault reporting apparatus according to an embodiment of the present invention;
fig. 5 is a block diagram of a third structure of a fault reporting apparatus according to an embodiment of the present invention;
fig. 6 is a block diagram of a fourth exemplary embodiment of a fault reporting apparatus;
fig. 7 is a flowchart of a fault reporting method according to an alternative embodiment of the present invention;
fig. 8 is a first schematic diagram illustrating a fault reporting method according to an alternative embodiment of the present invention;
fig. 9 is a second schematic diagram of a fault reporting method according to an alternative embodiment of the present invention.
Detailed Description
The invention will be described in detail hereinafter with reference to the accompanying drawings in conjunction with embodiments. It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order.
Example 1
Fig. 1 is a flowchart of a fault reporting method according to an embodiment of the present invention, and as shown in fig. 1, the process includes the following steps:
step S102, acquiring service data reported by a terminal executing video service under a preset tree network structure, wherein the preset tree network structure comprises a network server with a preset dependency relationship, and the network server is used for controlling the terminal to execute the video service;
step S104, searching a network server set meeting a preset fault condition according to the service data;
and step S106, reporting the fault network server in the network server set according to the preset dependency relationship in the preset tree network structure.
Optionally, the fault reporting method may be applied to, but not limited to, a scene of fault monitoring of a video service. For example: the method comprises the steps of monitoring real-time faults of the IPTV system and reporting the fault delimitation.
Optionally, the fault reporting method may be applied to a server, for example: a video service fault monitoring server, a video service fault reporting server and the like.
Through the steps, the service data reported by the video service terminal can be acquired, the network server meeting the preset fault condition is found out to be used as the network server which is likely to have faults, a network server set is formed, and the network servers which are likely to have faults in the network server set are reported according to the subordinate relationship among the network servers, namely, the network servers which are likely to have faults can be timely delimited and reported according to the service data reported by the terminal and the subordinate relationship among the network servers, so that the fault reporting efficiency of the video service is improved, and the problem of low fault reporting efficiency of the video service in the related technology is solved.
In this embodiment, the terminal of the video service may be, but is not limited to, a set-top box. The web server may be, but is not limited to, CDNs at various levels, such as: provincial central CDN, city central CDN, and edge CDN.
In this embodiment, the preset tree network structure may be set according to the actual deployment of the terminal of the video service and the network server of the video service.
For example: fig. 2 is a schematic diagram of a preset tree network structure according to an embodiment of the present invention, as shown in fig. 2, in the preset tree network structure, the provincial center CDN is connected to the subordinate city center CDN-1 to the city center CDN-M through multiple levels of network devices, the city center CDN-1 to the city center CDN-M are respectively connected to the subordinate edge CDN-1 to the edge CDN-N through multiple levels of network devices, and the CDNs at different levels are respectively connected to the set-top boxes managed by the CDN.
In the present embodiment, the predetermined failure condition may be, but is not limited to, a condition for defining whether the network server is likely to fail. For example: the condition may be, but is not limited to, a condition for indicating a video quality of service, and a lower than preset video quality of service may be used as a predetermined failure condition to find the set of network servers.
In this embodiment, before the step S102, a terminal of the video service may be configured, but not limited to, to have a capability of reporting service data. For example: the set-top box parameters can be configured through a terminal network management system, so that each set-top box reports the service data to a specified address (for example, a fault reporting server) according to a specified period. But not limited to, the terminal of the video service is provided with a probe of a third party to make the terminal have the capability of reporting service data.
In this embodiment, the service data may include, but is not limited to: key performance indicators, KPI, data. For example: the packet loss rate of video service data transmission, the video service data transmission rate and the like.
Optionally, in the step S104, the video service quality of each network server may be obtained according to the service data, and then the network server with lower video service quality is found out, so as to obtain the network server set.
For example: the video service quality of the network server under the preset tree network structure can be obtained according to the service data, and then the network server with the video service quality lower than the preset service quality in the network server is found out, so that the network server set is obtained.
In this embodiment, the video service quality of the network server connected to the terminal may be indicated, but not limited to, using the video service availability ratio.
In one example, the manner of obtaining the video service quality may be, but is not limited to, calculating video service availability rates of the terminals according to the service data, and respectively counting video service availability ratios of network servers connected to the terminals according to the video service availability rates of the terminals.
In this example, the manner of obtaining the network server set may be, but is not limited to, finding out the network server with the video service availability ratio smaller than the preset video service availability ratio.
In another example, the received KPI data reported by the set top box may be collected at regular time, and then the data reported by the set top box is analyzed and compared according to a preset dependency relationship, so as to find out the network server with the video service quality lower than the preset value, and obtain the network server set.
Through the steps, the network server which is possibly in fault can be found out according to the service data, and the primary delimitation of the network server in fault is realized.
Optionally, the manner of counting the ratio of the video service availability rates may be, but is not limited to, acquiring a first number of terminals connected to the network server, acquiring a second number of terminals in the terminals connected to the network server, where the video service availability rate is less than a preset video service availability rate, and then acquiring a ratio between the second number of terminals and the first number of terminals as the ratio of the video service availability rates.
Optionally, in the step S106, the reporting of the failed network server may be, but not limited to, extracting a network server in the network server set as a target network server, and determining whether the target network server is connected to a subordinate network server in the preset dependency relationship.
And if the target network server is connected with the subordinate network servers in the preset subordination relationship, judging whether the subordinate network servers connected with the target network server all belong to the network server set, and reporting the target network server as a fault network server when judging that the subordinate network servers connected with the target network server all belong to the network server set.
In addition, if the target network server does not have a subordinate network server connected thereto in the preset dependency relationship, it is determined whether peer network servers of the target network server connected to the same superior network server as the target network server all belong to the network server set, and when it is determined that at least one network server does not belong to the network server set is included in the peer network servers of the target network server connected to the same superior network server as the target network server, the target network server is reported as a failed network server.
Through the steps, the fault network server in the network server set can be analyzed, and the fault network server is reported. And the timely reporting of the fault network server is realized, so that the efficiency of fault reporting in the video service is improved.
Optionally, before the step S102, a preset tree network structure may be established according to a preset dependency relationship of the network server.
Alternatively, after the above step S106, indication information for indicating a failed network server may be transmitted. Therefore, maintenance personnel can monitor and troubleshoot the fault of the video service in advance according to the reported fault network server.
Optionally, in this embodiment, the indication information for indicating the failure recovery may also be sent when it is found that the previously reported failure does not exist.
Example 2
In this embodiment, a fault reporting apparatus is further provided, where the apparatus is used to implement the foregoing embodiments and preferred embodiments, and details of the foregoing description are omitted. As used below, the term "module" may be a combination of software and/or hardware that implements a predetermined function. Although the means described in the embodiments below are preferably implemented in software, an implementation in hardware, or a combination of software and hardware is also possible and contemplated.
Fig. 3 is a first structural block diagram of a fault reporting apparatus according to an embodiment of the present invention, and as shown in fig. 3, the apparatus includes:
1) An obtaining module 32, configured to obtain service data reported by a terminal that executes a video service in a preset tree-like network structure, where the preset tree-like network structure includes a network server with a preset dependency relationship, and the network server is used to control the terminal to execute the video service;
2) a searching module 34, coupled to the obtaining module 32, for searching a set of network servers meeting a predetermined fault condition according to the service data;
3) and a reporting module 36, coupled to the searching module 34, configured to report the faulty network server in the network server set according to a preset dependency relationship in the preset tree network structure.
Optionally, the fault reporting apparatus may be applied to, but not limited to, a scene of fault monitoring of a video service. For example: the method comprises the steps of monitoring real-time faults of the IPTV system and reporting the fault delimitation.
Optionally, the fault reporting apparatus may be applied to a server, for example: a video service fault monitoring server, a video service fault reporting server and the like.
By the above device, the obtaining module 32 can obtain the service data reported by the terminal of the video service, the searching module 34 searches out the network servers meeting the predetermined fault condition as the network servers which may fail, so as to form a network server set, and the reporting module 36 reports the failed network servers in the network server set according to the membership between the network servers, that is, the network servers which may fail can be defined and reported in time according to the service data reported by the terminal and the membership between the network servers, so that the failure reporting efficiency of the video service is improved, and the problem of low failure reporting efficiency of the video service in the related art is solved.
In this embodiment, the terminal of the video service may be, but is not limited to, a set-top box. The web server may be, but is not limited to, CDNs at various levels, such as: provincial-centric CDNs, city-centric CDNs, edge CDNs, etc.
In this embodiment, the preset tree network structure may be set according to the actual deployment of the terminal of the video service and the network server of the video service.
For example: as shown in fig. 2, in the preset tree network structure, the provincial center CDN is connected to the subordinate city center CDN-1 to the city center CDN-M through multiple levels of network devices, the city center CDN-1 to the city center CDN-M are respectively connected to the subordinate edge CDN-1 to the edge CDN-N through multiple levels of network devices, and the CDNs at different levels are respectively connected to the set top boxes managed by the CDN.
In the present embodiment, the predetermined failure condition may be, but is not limited to, a condition for defining whether the network server is likely to fail. For example: the condition may be, but is not limited to, a condition for indicating a video quality of service, and a lower than preset video quality of service may be used as a predetermined failure condition to find the set of network servers.
In this embodiment, before the obtaining module 32, the apparatus may further include, but is not limited to, a configuration module, configured to configure a terminal of the video service, so that the terminal has a capability of reporting service data. For example: the set-top box parameters can be configured through a terminal network management system, so that each set-top box reports the service data to a specified address (for example, a fault reporting server) according to a specified period. But not limited to, the terminal of the video service is provided with the capability of reporting service data by installing a probe of a third party.
In this embodiment, the service data may include, but is not limited to: key performance indicators, KPI, data. For example: the packet loss rate of video service data transmission, the video service data transmission rate and the like.
Fig. 4 is a block diagram of a structure of a fault reporting apparatus according to an embodiment of the present invention, as shown in fig. 4, optionally, the searching module 34 includes:
an obtaining unit 42, configured to obtain, according to the service data, video service quality of a network server in a preset tree network structure;
the searching unit 44 is coupled to the obtaining unit 42, and is configured to search for a network server of which the video quality of service is lower than the preset quality of service among the network servers, so as to obtain the network server set.
Optionally, the obtaining unit 42 may be, but is not limited to: calculating the video service availability ratio of the terminal according to the service data; and respectively counting the video service availability ratio of the network server connected with the terminal according to the video service availability ratio of the terminal, wherein the video service availability ratio is used for indicating the video service quality of the network server connected with the terminal.
Alternatively, the lookup unit 44 may be, but is not limited to: and finding out the network server with the video service available rate proportion smaller than the preset video service available rate proportion so as to obtain a network server set.
Optionally, the obtaining unit 42 may be, but is not limited to: acquiring the number of first terminals of terminals connected with a network server and the number of second terminals of which the video service availability ratio is smaller than the preset video service availability ratio in the terminals connected with the network server; and acquiring the proportion between the number of the second terminals and the number of the first terminals as the proportion of the video service availability.
Optionally, the reporting module 36 may be, but is not limited to be, configured to: extracting a network server in the network server set as a target network server; if the target network server is connected with the subordinate network servers in the preset subordination relation, judging whether the subordinate network servers connected with the target network server all belong to the network server set; when judging that all subordinate network servers connected with the target network server belong to the network server set, reporting the target network server as a fault network server; if the target network server does not have a subordinate network server connected with the target network server in the preset subordinate relationship, judging whether peer network servers of the target network servers connected with the target network server at the same superior network server all belong to the network server set; when judging that at least one network server in a peer network server of a target network server connected with the same superior network server with the target network server does not belong to the network server set, reporting the target network server as a fault network server.
Fig. 5 is a block diagram of a structure of a fault reporting apparatus according to an embodiment of the present invention, as shown in fig. 5, optionally, the apparatus further includes:
the establishing module 52, coupled to the obtaining module 32, is configured to establish a preset tree network structure according to the preset dependency relationship of the network server.
Fig. 6 is a block diagram of a fourth structure of a fault reporting apparatus according to an embodiment of the present invention, as shown in fig. 6, optionally, the apparatus further includes:
a sending module 62, coupled to the reporting module 36, configured to send indication information for indicating a failed network server.
It should be noted that, the above modules may be implemented by software or hardware, and for the latter, the following may be implemented, but not limited to: the modules are all positioned in the same processor; alternatively, the modules are respectively located in a plurality of processors.
Reference will now be made in detail to the alternative embodiments of the present invention.
The preferred embodiment of the invention provides an IPTV fault reporting method. The method can be combined with the actual situation of the current network, and solves the problem of low efficiency of reporting the video service fault. Meanwhile, the method can be combined with a fault monitoring method in the prior art, and better fault delimitation and monitoring effects are achieved. In this optional embodiment, the server for reporting the fault takes a monitoring system as an example, the terminal of the video service takes a set top box as an example, the network server takes a node as an example, the preset tree-shaped network structure takes a resource tree as an example, the service data takes the playing analysis data as an example, the video service quality takes the video playing quality as an example, and the ratio of the available rate takes the experience ratio as an example.
In the optional embodiment, a resource tree from the province center CDN to the set-top boxes is established on a monitoring system according to actual deployment of the existing network, then the monitoring system monitors all the set-top boxes in real time, collects broadcast analysis data of all the set-top boxes in use in near real time, analyzes video broadcast quality of the set-top boxes according to the data, and performs analysis and summarization on the collected data in near real time by using a big data technology according to a resource tree structure; then, the analysis and summary data of the nodes with the subordination relationship (such as father and son/brother nodes) are compared and analyzed, the occurrence position of the fault is deduced, a delimiting result is formed and reported to the working personnel for reference of actual investigation of the working personnel.
An alternative embodiment of the present invention will be described with reference to the drawings.
Fig. 7 is a flowchart of a fault reporting method according to an alternative embodiment of the present invention, and as shown in fig. 7, the flowchart includes the following steps:
step S702, according to the actual deployment of the IPTV of the current network, a resource tree is established on the monitoring system. The general structure of a resource tree is shown in fig. 2. The monitoring system usually provides at least two ways of manual creation one by one and file import to create the resource tree, and can be modified conveniently.
Step S704, configuring set-top box parameters through a system similar to a terminal network management system, and enabling each set-top box to report KPI data to a specified address according to a specified period. Due to the large number of set-top boxes, hundreds of thousands or even millions of set-top boxes are distributed in the home of a common user, and the configuration of parameters can be completed through a remote management system. For set-top boxes which do not have the KPI data reporting capability, probes of a third party can be installed to report KPI data.
And step S706, receiving and storing the reported KPI data.
And step S708, analyzing and summarizing the KPI data. Due to the huge data volume, the data can be analyzed and processed by adopting a big data technology, the real-time summary statistics can be completed by adopting streaming calculation, and the off-line task can be completed by adopting a Map reduction model (Map Reduce). For all nodes on the resource tree, the proportion of poor video experience (for example, the video service availability is lower than the preset availability) of all set top boxes under the resource tree is counted, and further the proportion of poor video experience can be counted according to channels.
Step S710, checking the data obtained by analyzing and summarizing, and finding out a network server set.
Step S712, when the defined problem needs to be checked in time, reporting the fault network server and displaying the alarm in the monitoring system. Meanwhile, the alarm is sent to related personnel through mail, short message and other modes.
In this optional embodiment, a failure reporting process will be exemplified. In an example, fig. 8 is a schematic diagram of a failure reporting method according to an optional embodiment of the present invention, as shown in fig. 8, the number of online set top boxes of each node and the experience ratio of good video experience quality are respectively counted, and it is checked and found that data on lower nodes B and C are both normal (a phenomenon that an extremely low proportion of user experiences are not good at a certain time belongs to a normal phenomenon), and data on node D is obviously abnormal (an available proportion is low, and there are many affected users). Continuing to look up at the node A (the node A directly provides service for 1w users and simultaneously provides service for the node B, C, D), the data of the node A is abnormal, but the data of the set top box directly served by the node A and the data of the node B, C below the set top box are normal, the abnormality of the node A is almost contributed by the node D, therefore, it can be deduced that the node A, B, C is normal, and the node D or a certain section of network below the node D has problems, and the node D is reported as a fault network server.
In another example, fig. 9 is a schematic diagram of a failure reporting method according to an alternative embodiment of the present invention, as shown in fig. 9, the number of online set-top boxes of each node and the experience ratio of good video experience quality are respectively counted, and analysis and check show that H, A, F, E data are all abnormal, and G data are normal. If E is a problem, then edge F, G will be affected, and will not affect F and G substantially. Meanwhile, all nodes subordinate to F, including data directly provided by F, are obviously abnormal, so that the probability of the problem of the network from E to F or the network of the F node per se can be deduced to be the maximum, the priority should be checked, and the F is reported as a fault network server.
In summary, the fault reporting method and apparatus provided in the embodiments and the optional embodiments of the present invention can fully utilize the capability of the set top box in the user's home, perform fault analysis in a "statistical" manner, cover all users in actual use, and make the reported result more real and reliable.
In addition, compared with the prior art, the fault reporting method and the fault reporting device provided by the embodiments and the optional embodiments of the present invention may not arrange or arrange fewer code stream analysis servers, make full use of the existing set top box equipment, and perform dimensional analysis on mass data by using a big data technology, so as to obtain analysis data in any region and at any time, and more comprehensively and intuitively reflect the actual network situation of the video service.
The above embodiments are only intended to illustrate the technical solution of the present invention and not to limit the same, and a person skilled in the art can make modifications or equivalent substitutions to the technical solution of the present invention without departing from the spirit and scope of the present invention, and the scope of protection of the present invention should be subject to the claims.
Example 3
Through the description of the foregoing embodiments, it is clear to those skilled in the art that the method according to the foregoing embodiments may be implemented by software plus a necessary general hardware platform, and certainly may also be implemented by hardware, but the former is a better implementation mode in many cases. Based on such understanding, the technical solutions of the present invention or portions thereof contributing to the prior art may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal device (which may be a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present invention.
The embodiment of the invention also provides a storage medium. Alternatively, in this embodiment, the storage medium may be configured to store program codes for performing the following steps:
s1, acquiring service data reported by a terminal executing video service under a preset tree network structure, wherein the preset tree network structure comprises a network server with a preset dependency relationship, and the network server is used for controlling the terminal to execute the video service;
s2, searching a network server set meeting the preset fault condition according to the service data;
and S3, reporting the fault network server in the network server set according to the preset subordination relation in the preset tree network structure.
Optionally, the storage medium is further configured to store program code for executing the method steps recited in the above embodiments:
optionally, in this embodiment, the storage medium may include but is not limited to: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.
Optionally, in this embodiment, the processor executes the method steps described in the above embodiments according to the program code stored in the storage medium.
Optionally, the specific examples in this embodiment may refer to the examples described in the above embodiments and optional implementation manners, and this embodiment is not described herein again.
It will be apparent to those skilled in the art that the modules or steps of the present invention described above may be implemented by a general purpose computing device, they may be centralized in a single computing device or distributed across a network of multiple computing devices, and alternatively, they may be implemented by program code executable by a computing device, such that they may be stored in a memory device and executed by a computing device, and in some cases, the steps shown or described may be executed out of order, or separately as individual integrated circuit modules, or multiple modules or steps thereof may be implemented as a single integrated circuit module. Thus, the present invention is not limited to any specific combination of hardware and software.
The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (7)
1. A fault reporting method is characterized by comprising the following steps:
acquiring service data which are reported by a terminal executing video service under a preset tree network structure of a network server with a preset dependency relationship and contain Key Performance Indicator (KPI) data, and calculating the video service availability of the terminal according to the service data containing the KPI data, wherein the network server is used for controlling the terminal to execute the video service;
respectively counting the video service availability ratio of a network server connected with the terminal according to the video service availability ratio, and finding out the network server of which the video service availability ratio is smaller than a preset video service availability ratio so as to obtain a network server set;
reporting the fault network server in the network server set according to the preset membership in the preset tree network structure;
wherein, reporting the fault network server in the network server set according to the preset dependency relationship in the preset tree network structure comprises:
extracting a network server in the network server set as a target network server;
if the target network server is connected with subordinate network servers in the preset subordination relation, judging whether the subordinate network servers connected with the target network server all belong to the network server set; when judging that all subordinate network servers connected with the target network server belong to the network server set, reporting the target network server as the fault network server;
If the target network server does not have a subordinate network server connected with the target network server in the preset subordination relation, judging whether peer network servers of the target network server connected with the same superior network server as the target network server belong to the network server set or not; when judging that at least one network server in peer network servers of the target network server connected with the same superior network server with the target network server does not belong to the network server set, reporting the target network server as the fault network server.
2. The method of claim 1, wherein the video service availability ratio is used to indicate the video service quality of the network server connected to the terminal.
3. The method according to claim 2, wherein separately counting video service availability ratios of network servers connected to the terminals according to the video service availability ratios of the terminals comprises:
acquiring the first terminal quantity of terminals connected with the network server and the second terminal quantity of terminals of which the video service availability ratio is smaller than the preset video service availability ratio in the terminals connected with the network server;
And acquiring the proportion between the number of the second terminals and the number of the first terminals as the proportion of the video service availability.
4. The method according to any one of claims 1 to 3, wherein the service data reported by the terminal executing the video service under the preset tree-like network structure is obtained, wherein the preset tree-like network structure includes a network server with a preset dependency relationship, and before the network server is used for controlling the terminal to execute the video service, the method further includes:
and establishing the preset tree-shaped network structure according to the preset subordination relation of the network server.
5. The method according to any of claims 1 to 3, wherein after reporting the failed network server in the set of network servers according to the preset dependency relationship in the preset tree network structure, the method further comprises:
and sending indication information for indicating the fault network server.
6. The method according to any of claims 1 to 3, wherein the terminal comprises: a set-top box.
7. A fault reporting device, comprising:
The system comprises an acquisition module, a processing module and a display module, wherein the acquisition module is used for acquiring service data which are reported by a terminal executing video service under a preset tree network structure of a network server with a preset dependency relationship and contain Key Performance Indicator (KPI) data, and calculating the video service availability of the terminal according to the service data containing KPI data, and the network server is used for controlling the terminal to execute the video service;
the searching module is used for respectively counting the video service available rate proportion of a network server connected with the terminal according to the video service available rate and searching the network server of which the video service available rate proportion is smaller than the preset video service available rate proportion so as to obtain a network server set;
a reporting module, configured to report a failed network server in the network server set according to the preset dependency relationship in the preset tree network structure;
the reporting module is further configured to extract a network server in the network server set as a target network server;
if the target network server is connected with subordinate network servers in the preset subordination relation, judging whether the subordinate network servers connected with the target network server all belong to the network server set; when judging that all subordinate network servers connected with the target network server belong to the network server set, reporting the target network server as the fault network server;
If the target network server does not have a subordinate network server connected with the target network server in the preset subordinate relationship, judging whether peer network servers of the target network server connected with the target network server at the same superior network server all belong to the network server set; and reporting the target network server as the fault network server when judging that at least one network server in a peer network server of the target network server connected with the target network server at the same upper network server does not belong to the network server set.
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| CN201610270288.3A CN107317692B (en) | 2016-04-26 | 2016-04-26 | Fault reporting method and device |
| PCT/CN2017/080665 WO2017186004A1 (en) | 2016-04-26 | 2017-04-14 | Fault reporting method and apparatus, and storage medium |
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| CN201610270288.3A CN107317692B (en) | 2016-04-26 | 2016-04-26 | Fault reporting method and device |
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| CN107317692B true CN107317692B (en) | 2022-07-15 |
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| CN102136962A (en) * | 2010-06-23 | 2011-07-27 | 华为技术有限公司 | Method, relative device and system for delimiting quality problems |
| CN102143389A (en) * | 2011-04-22 | 2011-08-03 | 赛特斯网络科技(南京)有限责任公司 | Quality assurance (QA) system and method of internet protocol television (IPTV) services |
| CN102340802A (en) * | 2010-07-14 | 2012-02-01 | 中国联合网络通信集团有限公司 | Service quality monitoring method and system |
| CN104125085A (en) * | 2013-04-27 | 2014-10-29 | 中国移动通信集团黑龙江有限公司 | EBS (Enterprise Service Bus) data management and control method and device |
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| CN102136962A (en) * | 2010-06-23 | 2011-07-27 | 华为技术有限公司 | Method, relative device and system for delimiting quality problems |
| CN102340802A (en) * | 2010-07-14 | 2012-02-01 | 中国联合网络通信集团有限公司 | Service quality monitoring method and system |
| CN102143389A (en) * | 2011-04-22 | 2011-08-03 | 赛特斯网络科技(南京)有限责任公司 | Quality assurance (QA) system and method of internet protocol television (IPTV) services |
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| WO2017186004A1 (en) | 2017-11-02 |
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