CN102340802A - Service quality monitoring method and system - Google Patents
Service quality monitoring method and system Download PDFInfo
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- CN102340802A CN102340802A CN2010102320561A CN201010232056A CN102340802A CN 102340802 A CN102340802 A CN 102340802A CN 2010102320561 A CN2010102320561 A CN 2010102320561A CN 201010232056 A CN201010232056 A CN 201010232056A CN 102340802 A CN102340802 A CN 102340802A
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Abstract
The invention provides a service quality monitoring method and a service quality monitoring system. The method comprises the following steps that: a monitoring platform sends a monitoring starting instruction to network acquisition equipment; dial testing terminal acquisition equipment acquires a user side service running parameter after the dial testing terminal acquisition equipment initiates a monitoring task to a network, and the network acquisition equipment acquires a network parameter of the network; the monitoring platform compares the user side service running parameter with a predetermined user side service index threshold value to obtain a first comparison result and compares the network parameter with a predetermined network index threshold value to obtain a second comparison result; and the monitoring platform determines a fault point in the network according to the first comparison result and the second comparison result. By the method and the system, automatic monitoring and estimation for service quality are realized, manual intervention is not required, the automation degree is high, and the efficiency and the accuracy of quality estimation are improved.
Description
Technical field
The embodiment of the invention relates to the mobile communication technology field, relates in particular to a kind of quality of service monitoring method and system.
Background technology
The quality-monitoring of existing mobile communications network mainly comprise to network service quality (Quality ofService, be called for short: QoS) and user experience quality (Quality of Experience is called for short: QoE) monitor.Wherein, when QoS is monitored, adopt various instrument that network performance is measured by the network maintenance staff usually; When QoE is monitored, carry out the testing experiment by manual pick with portable terminal usually.Then, the data that monitor are gathered, and then carry out quality evaluation by manual work.
The defective of prior art is: monitoring and evaluation process all need manual intervention, and automaticity is lower; QoS monitoring and QoE observation process are relatively independent, and the relevance between the Monitoring Data that is obtained is relatively poor, influences the efficient and the accuracy of quality evaluation.
Summary of the invention
The embodiment of the invention provides a kind of quality of service monitoring method and system, in order to reduce manual intervention, and the efficient and the accuracy of the assessment that improves the quality.
One embodiment of the invention provides a kind of quality of service monitoring method, comprising:
After monitoring platform receives the monitoring enabling signal that comes from testing terminal collecting device,, carry the mission bit stream of this monitoring task in the said monitoring enabled instruction to the enabled instruction of network collection equipment transmitting supervisory;
When said testing terminal collecting device after network is initiated said this monitoring task; Said testing terminal collecting device is gathered the user side service operation parameter of said this monitoring task, and said network collection equipment is gathered said network of network parameter according to said mission bit stream;
Said monitoring platform compares said user side service operation parameter and obtains first comparative result with preset user side operational indicator threshold value, and said network parameter compared with preset network index threshold value obtains second comparative result;
Said monitoring platform is confirmed the fault point in the said network according to said first comparative result and second comparative result.
Another embodiment of the present invention provides a kind of quality of service monitoring system, comprising: monitoring platform, testing terminal collecting device and network collection equipment, wherein:
Said monitoring platform comprises:
The task management module is used for after receiving the monitoring enabling signal that comes from testing terminal collecting device, to the enabled instruction of network collection equipment transmitting supervisory, carries the mission bit stream of this monitoring task in the said monitoring enabled instruction;
The image data processing module; The user side service operation parameter that is used for coming from the collecting device collection of said testing terminal compares with preset user side operational indicator threshold value and obtains first comparative result, and the network parameter of said network collection equipment collection compared with preset network index threshold value obtains second comparative result;
Failure analysis module is used for confirming the fault point in the said network according to said first comparative result and second comparative result;
Said testing terminal collecting device comprises:
The task initiation module is used for initiating said this monitoring task to network;
The parameter acquisition module, said this that is used for the initiation of acquisition tasks initiation module monitored the user side service operation parameter of task;
Said network collection equipment is used for gathering said network of network parameter according to said mission bit stream.
The present invention has realized automatic monitoring and the assessment to quality of service, need not manual intervention, and automaticity is higher; And; When carrying out parameter acquisition; Mission bit stream according to this monitoring task is only gathered the network parameter relevant with tested business; Thereby QoS observation process and QoE observation process are organically combined, make and the higher relevance that has between the Monitoring Data that is obtained improved the efficient and the accuracy of quality evaluation.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art; To do one to the accompanying drawing of required use in embodiment or the description of the Prior Art below introduces simply; Obviously, the accompanying drawing in describing below is some embodiments of the present invention, for those of ordinary skills; Under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the flow chart of quality of service monitoring method embodiment according to the invention;
Fig. 2 is the structural representation of quality of service monitoring system embodiment one according to the invention;
Fig. 3 is the structural representation of quality of service monitoring system embodiment two according to the invention;
Fig. 4 is the structural representation of quality of service monitoring system embodiment three according to the invention.
Embodiment
For the purpose, technical scheme and the advantage that make the embodiment of the invention clearer; To combine the accompanying drawing in the embodiment of the invention below; Technical scheme in the embodiment of the invention is carried out clear, intactly description; Obviously, described embodiment is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills are not making the every other embodiment that is obtained under the creative work prerequisite, all belong to the scope of the present invention's protection.
Fig. 1 is the flow chart of quality of service monitoring method embodiment according to the invention; As shown in the figure, this method comprises the steps:
After step 101, monitoring platform receive the monitoring enabling signal that comes from testing terminal collecting device,, carry the mission bit stream of this monitoring task in the said monitoring enabled instruction to the enabled instruction of network collection equipment transmitting supervisory.
Wherein, Said mission bit stream comprises: the address information etc. of initiating type information, initial/concluding time and the business platform of the identification information of the testing terminal collecting device of said this monitoring task, said this monitoring task; (Uniform Resource Locator is called for short: URL) like URL.Said identification information for example can be the IP address or the termination number of said testing terminal collecting device.Said this monitoring task for example can (3rd Generation, be called for short: the 3G) value-added service of GSM, said type information can comprise demand (telecommunication) service, live broadcast service and the downloading service of Media Stream for the third generation.
Particularly, start this monitoring task following dual mode can be arranged:
A kind of mode is: the user is provided with this monitoring task on monitoring platform; Initiatively send said monitoring enabled instruction by said monitoring platform to said testing terminal collecting device, said testing terminal collecting device is replied said monitoring enabling signal after receiving this monitoring enabled instruction;
Another kind of mode is: the user directly is provided with this monitoring task on the collecting device of testing terminal, said testing terminal collecting device initiatively sends said monitoring enabling signal to said monitoring platform.
Step 102; When said testing terminal collecting device after network is initiated said this monitoring task; Said testing terminal collecting device is gathered the user side service operation parameter of said this monitoring task, and said network collection equipment is gathered said network of network parameter according to said mission bit stream.
Wherein, said testing terminal collecting device can be used for simulating mobile terminal and initiate this dissimilar monitoring tasks for a plurality of, and gathers user side service operation parameter in the testing end side, to realize the QoE monitoring.
Said network collection equipment also can be used for the operational factor at network side collection network equipment for a plurality of, to realize the QoS monitoring.Specifically can gather network parameter, and the network parameter of wireless side of network parameter, the core net of the business platform side in the said network respectively according to said mission bit stream.For example, particularly, can adopt the operational factor of corresponding tested business in corresponding network equipment according to the identification information of the testing terminal collecting device that is comprised in the mission bit stream and the type information of this monitoring task, like time delay, packet loss, shake etc.
Step 103; Said monitoring platform compares said user side service operation parameter and obtains first comparative result with preset user side operational indicator threshold value, and said network parameter compared with preset network index threshold value obtains second comparative result.
Wherein, said preset user side operational indicator threshold value is the desired value of corresponding tested business when corresponding testing end side is normally moved; Said preset network index threshold value is meant the desired value of corresponding tested business normal operation in corresponding network equipment.
Step 104, said monitoring platform are confirmed the fault point of said network according to said first comparative result and second comparative result.
If the user side service operation parameter that testing terminal collecting device collects meets the requirement of said user side operational indicator threshold value, show that then this business to be measured is normal in the operation of testing end side, otherwise its operation exception is described; If the network parameter that network collection equipment collects meets the network index threshold value; Show that then this row surveys professional normally in the network side operation, otherwise its operation exception is described, when detecting when unusual; According to the source of the network parameter of being gathered, just can confirm to have occurred unusually at which section network.
After accomplishing monitoring, can generate analysis report and chart, so that monitoring result is write down and inquires about.
The said method of present embodiment has realized automatic monitoring and the assessment to quality of service, need not manual intervention, and automaticity is higher; And; When carrying out parameter acquisition; Mission bit stream according to this monitoring task is only gathered the network parameter relevant with tested business; Thereby QoS observation process and QoE observation process are organically combined, make and the higher relevance that has between the Monitoring Data that is obtained improved the efficient and the accuracy of quality evaluation.
In addition, determine after the fault point in the network, can also send alarm signal, carry the fault message of fault point in this alarm signal.Particularly, this alarm signal can be passed through northbound interface, like interface for network programming (Winsock), sends to network management center, makes the network maintenance staff can in time find the fault point, for troubleshooting and quality optimization provide foundation.
Fig. 2 is the structural representation of quality of service monitoring system embodiment one according to the invention; As shown in the figure, this quality of service monitoring system comprises: monitoring platform 10, testing terminal collecting device 20 and network collection equipment 30, testing terminal collecting device 20 wherein can be for a plurality of, below are its operation principle of example explanation with one only:
After receiving the monitoring enabling signal that comes from testing terminal collecting device 20 when monitoring platform 10; Task management module 11 in the monitoring platform 10 carries the mission bit stream of this monitoring task to the 30 transmitting supervisory enabled instructions of network collection equipment in the said monitoring enabled instruction.Particularly, the dual mode that starts this monitoring task can repeat no more referring to the explanation of said method embodiment here.
Image data processing module 12 in the said monitoring platform 10 will come from user side service operation parameter that said testing terminal collecting device 20 gathers and compare with preset user side operational indicator threshold value and obtain first comparative result, and the network parameter that said network collection equipment 30 is gathered compared with preset network index threshold value obtain second comparative result; Then by failure analysis module 13 according to said first comparative result and second comparative result, confirm the fault point in the said network.
The said system of present embodiment has realized automatic monitoring and the assessment to quality of service, need not manual intervention, and automaticity is higher; And; When carrying out parameter acquisition; Mission bit stream according to this monitoring task is only gathered the network parameter relevant with tested business; Thereby QoS observation process and QoE observation process are organically combined, make and the higher relevance that has between the Monitoring Data that is obtained improved the efficient and the accuracy of quality evaluation.
Fig. 3 is the structural representation of quality of service monitoring system embodiment two according to the invention; As shown in the figure; Monitoring platform 10 in the said system of present embodiment further comprises alarm module 14; Be used for after failure analysis module 13 is confirmed the fault point of said network, sending alarm signal, carry the fault message of said fault point in the said alarm signal.
After the fault point of the said system of present embodiment in determining network, can also send alarm signal, carry the fault message of fault point in this alarm signal.Particularly, this alarm signal can be passed through northbound interface, like interface for network programming (Winsock), sends to network management center.Make the network maintenance staff can in time find the fault point, for troubleshooting and quality optimization provide foundation.
Fig. 4 is the structural representation of quality of service monitoring system embodiment three according to the invention; Present embodiment further specifies above-mentioned network collection equipment 30; As shown in the figure; Above-mentioned network collection equipment 30 can be specially: business platform collecting device 31, core net collecting device 32 and wireless side collecting device 33, and its operation principle is following:
Business platform collecting device 31 links to each other with business platform in the network, is used for gathering according to said mission bit stream the business platform side network parameter of said network; Core net collecting device 32 links to each other with core net in the network, is used for gathering the core-network side network parameter according to said mission bit stream; (Radio Network Controller is called for short: RNC) link to each other, be used for gathering the wireless side network parameter according to said mission bit stream radio network controller in wireless side collecting device 33 and the network.Wherein, can comprise in the core net Gateway GPRS Support Node (Gateway GPRS Support Node, be called for short: GGSN) or Serving GPRS Support Node (Serving GPRS Support Node is called for short: SGSN) wait the network equipment.RNC links to each other with Node B (Node B), is used to carry out wireless side control.
The said system of present embodiment is through the network parameter of segmentation capturing service platform side, core-network side and wireless network side, can confirm the network segment that breaks down fast, thereby realize location fast.
One of ordinary skill in the art will appreciate that: all or part of step that realizes said method embodiment can be accomplished through the relevant hardware of program command; Aforesaid program can be stored in the computer read/write memory medium; This program the step that comprises said method embodiment when carrying out; And aforesaid storage medium comprises: various media that can be program code stored such as ROM, RAM, magnetic disc or CD.
What should explain at last is: above embodiment is only in order to explaining technical scheme of the present invention, but not to its restriction; Although with reference to previous embodiment the present invention has been carried out detailed explanation, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these are revised or replacement, do not make the spirit and the scope of the essence disengaging various embodiments of the present invention technical scheme of relevant art scheme.
Claims (9)
1. a quality of service monitoring method is characterized in that, comprising:
After monitoring platform receives the monitoring enabling signal that comes from testing terminal collecting device,, carry the mission bit stream of this monitoring task in the said monitoring enabled instruction to the enabled instruction of network collection equipment transmitting supervisory;
When said testing terminal collecting device after network is initiated said this monitoring task; Said testing terminal collecting device is gathered the user side service operation parameter of said this monitoring task, and said network collection equipment is gathered said network of network parameter according to said mission bit stream;
Said monitoring platform compares said user side service operation parameter and obtains first comparative result with preset user side operational indicator threshold value, and said network parameter compared with preset network index threshold value obtains second comparative result;
Said monitoring platform is confirmed the fault point in the said network according to said first comparative result and second comparative result.
2. method according to claim 1 is characterized in that, confirms also to comprise after the fault point in the said network: send alarm signal, carry the fault message of said fault point in the said alarm signal.
3. method according to claim 1 is characterized in that, said monitoring platform also comprises before receiving the monitoring enabling signal that comes from testing terminal collecting device:
Said monitoring platform initiatively sends said monitoring enabled instruction to said testing terminal collecting device, and said testing terminal collecting device is replied said monitoring enabling signal after receiving this monitoring enabled instruction; Perhaps, said testing terminal collecting device initiatively sends said monitoring enabling signal to said monitoring platform.
4. according to arbitrary described method in the claim 1～3; It is characterized in that said mission bit stream comprises: the identification information and said this of initiating the testing terminal collecting device of said this monitoring task are monitored the address information of type information, zero-time, concluding time and the business platform of task.
5. method according to claim 4 is characterized in that: said identification information comprises the IP address or the termination number of said testing terminal collecting device; Said type information comprises demand (telecommunication) service, live broadcast service and the downloading service of Media Stream.
6. method according to claim 4; It is characterized in that said network collection equipment is gathered said network of network parameter according to said mission bit stream and comprised: said network collection equipment is gathered business platform side network parameter in the said network, core-network side network parameter, and wireless side network parameter according to said mission bit stream.
7. a quality of service monitoring system is characterized in that, comprising: monitoring platform, testing terminal collecting device and network collection equipment, wherein:
Said monitoring platform comprises:
The task management module is used for after receiving the monitoring enabling signal that comes from testing terminal collecting device, to the enabled instruction of network collection equipment transmitting supervisory, carries the mission bit stream of this monitoring task in the said monitoring enabled instruction;
The image data processing module; The user side service operation parameter that is used for coming from the collecting device collection of said testing terminal compares with preset user side operational indicator threshold value and obtains first comparative result, and the network parameter of said network collection equipment collection compared with preset network index threshold value obtains second comparative result;
Failure analysis module is used for confirming the fault point in the said network according to said first comparative result and second comparative result;
Said testing terminal collecting device comprises:
The task initiation module is used for initiating said this monitoring task to network;
The parameter acquisition module, said this that is used for the initiation of acquisition tasks initiation module monitored the user side service operation parameter of task;
Said network collection equipment is used for gathering said network of network parameter according to said mission bit stream.
8. system according to claim 7; It is characterized in that said monitoring platform also comprises: alarm module is used for after failure analysis module is confirmed the fault point of said network; Send alarm signal, carry the fault message of said fault point in the said alarm signal.
9. according to claim 7 or 8 described systems, it is characterized in that said network collection equipment comprises:
The business platform collecting device is used for gathering according to said mission bit stream the business platform side network parameter of said network;
The core net collecting device is used for gathering the core-network side network parameter according to said mission bit stream;
The wireless side collecting device is used for gathering the wireless side network parameter according to said mission bit stream.
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| CN2010102320561A CN102340802A (en) | 2010-07-14 | 2010-07-14 | Service quality monitoring method and system |
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| CN2010102320561A CN102340802A (en) | 2010-07-14 | 2010-07-14 | Service quality monitoring method and system |
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| CN104539941A (en) * | 2014-12-25 | 2015-04-22 | 南京大学镇江高新技术研究院 | Traffic video private network fault positioning method based on improved codebook |
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| CN106576345A (en) * | 2014-08-07 | 2017-04-19 | 微软技术许可有限责任公司 | Propagating communication awareness over a cellular network |
| CN106850337A (en) * | 2016-12-29 | 2017-06-13 | 中兴通讯股份有限公司 | A kind of network quality detection method and device |
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| CN103974295A (en) * | 2013-01-30 | 2014-08-06 | 华为技术有限公司 | Link status detection device and working method thereof |
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| CN106576345A (en) * | 2014-08-07 | 2017-04-19 | 微软技术许可有限责任公司 | Propagating communication awareness over a cellular network |
| CN105744556A (en) * | 2014-12-12 | 2016-07-06 | 中兴通讯股份有限公司 | Method and system for base station fault acquisition |
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| CN106850337B (en) * | 2016-12-29 | 2020-07-03 | 中兴通讯股份有限公司 | Network quality detection method and device |
| CN106850337A (en) * | 2016-12-29 | 2017-06-13 | 中兴通讯股份有限公司 | A kind of network quality detection method and device |
| CN107690077A (en) * | 2017-09-05 | 2018-02-13 | 北京京东尚科信息技术有限公司 | The method and apparatus for monitoring net cast interim card |
| CN107690077B (en) * | 2017-09-05 | 2021-02-26 | 北京京东尚科信息技术有限公司 | Method and device for monitoring video live broadcast blockage |
| CN109635311A (en) * | 2018-10-24 | 2019-04-16 | 中国电子科技集团公司第二十八研究所 | A kind of l-G simulation test data collection system based on DDS |
| CN110278105A (en) * | 2019-04-12 | 2019-09-24 | 上海新炬网络信息技术股份有限公司 | The method for detecting whole service operation quality based on zabbix and web testing |
| CN110278105B (en) * | 2019-04-12 | 2022-07-29 | 上海新炬网络信息技术股份有限公司 | Method for detecting overall service operation quality based on zabbix and web dial testing |
| CN113225222A (en) * | 2021-04-16 | 2021-08-06 | 厦门网为股份有限公司 | Broadband quality monitoring method |
| CN115278371A (en) * | 2021-04-29 | 2022-11-01 | 中国移动通信集团河北有限公司 | Method, device and equipment for positioning video quality difference content source and storage medium |
| CN115733772A (en) * | 2021-08-27 | 2023-03-03 | 中移(苏州)软件技术有限公司 | Network monitoring method, device and storage medium |
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Application publication date: 20120201 |