CN107273958A - Customer service on-the-spot make an inspection tour system based on Internet of Things - Google Patents
Customer service on-the-spot make an inspection tour system based on Internet of Things Download PDFInfo
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- CN107273958A CN107273958A CN201710585951.3A CN201710585951A CN107273958A CN 107273958 A CN107273958 A CN 107273958A CN 201710585951 A CN201710585951 A CN 201710585951A CN 107273958 A CN107273958 A CN 107273958A
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- 238000007689 inspection Methods 0.000 title claims abstract description 66
- 238000004891 communication Methods 0.000 claims abstract description 38
- 235000021167 banquet Nutrition 0.000 claims description 21
- 238000012544 monitoring process Methods 0.000 claims description 11
- 238000012545 processing Methods 0.000 claims description 8
- 230000004888 barrier function Effects 0.000 claims description 6
- 238000005516 engineering process Methods 0.000 claims description 5
- 230000007246 mechanism Effects 0.000 claims description 5
- 230000005540 biological transmission Effects 0.000 claims description 2
- 238000012423 maintenance Methods 0.000 abstract description 12
- 230000009467 reduction Effects 0.000 abstract description 5
- 241000209140 Triticum Species 0.000 abstract description 3
- 235000021307 Triticum Nutrition 0.000 abstract description 3
- 239000010902 straw Substances 0.000 abstract description 3
- 238000007726 management method Methods 0.000 description 15
- VQLYBLABXAHUDN-UHFFFAOYSA-N bis(4-fluorophenyl)-methyl-(1,2,4-triazol-1-ylmethyl)silane;methyl n-(1h-benzimidazol-2-yl)carbamate Chemical compound C1=CC=C2NC(NC(=O)OC)=NC2=C1.C=1C=C(F)C=CC=1[Si](C=1C=CC(F)=CC=1)(C)CN1C=NC=N1 VQLYBLABXAHUDN-UHFFFAOYSA-N 0.000 description 4
- 230000007613 environmental effect Effects 0.000 description 4
- 230000007306 turnover Effects 0.000 description 3
- 238000011161 development Methods 0.000 description 2
- 206010033799 Paralysis Diseases 0.000 description 1
- 206010037660 Pyrexia Diseases 0.000 description 1
- 230000002776 aggregation Effects 0.000 description 1
- 238000004220 aggregation Methods 0.000 description 1
- 230000008878 coupling Effects 0.000 description 1
- 238000010168 coupling process Methods 0.000 description 1
- 238000005859 coupling reaction Methods 0.000 description 1
- 238000013500 data storage Methods 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000001514 detection method Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 230000001815 facial effect Effects 0.000 description 1
- 230000006698 induction Effects 0.000 description 1
- 230000007774 longterm Effects 0.000 description 1
- 238000000034 method Methods 0.000 description 1
- 238000005457 optimization Methods 0.000 description 1
- 230000008569 process Effects 0.000 description 1
- 239000013589 supplement Substances 0.000 description 1
- 208000024891 symptom Diseases 0.000 description 1
Classifications
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C1/00—Registering, indicating or recording the time of events or elapsed time, e.g. time-recorders for work people
- G07C1/20—Checking timed patrols, e.g. of watchman
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisions for transferring data to distant stations, e.g. from a sensing device
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/06—Energy or water supply
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
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- Engineering & Computer Science (AREA)
- Health & Medical Sciences (AREA)
- General Physics & Mathematics (AREA)
- Business, Economics & Management (AREA)
- Physics & Mathematics (AREA)
- Signal Processing (AREA)
- Theoretical Computer Science (AREA)
- General Health & Medical Sciences (AREA)
- Economics (AREA)
- Public Health (AREA)
- Human Resources & Organizations (AREA)
- Multimedia (AREA)
- General Engineering & Computer Science (AREA)
- Medical Informatics (AREA)
- Computing Systems (AREA)
- Water Supply & Treatment (AREA)
- Computer Networks & Wireless Communication (AREA)
- Marketing (AREA)
- Primary Health Care (AREA)
- Strategic Management (AREA)
- Tourism & Hospitality (AREA)
- General Business, Economics & Management (AREA)
- Alarm Systems (AREA)
Abstract
The present invention relates to a kind of customer service on-the-spot make an inspection tour system based on Internet of Things, including video monitor unit, gateway communication unit, communication unit, las er-guidance inspection car in field, and the supervising platform set positioned at call center in the access management unit of customer service site setup, field.The present invention realizes the live all-position safety protection management of customer service, property is avoided to go to pot and into personal accident, operation maintenance personnel is found early, handle inspection problem, ensure the safety of equipment operation, effectively reduction operation maintenance personnel makes an inspection tour workload, realize and customer service live Wheat straw mulching formula in call center's is remotely maked an inspection tour, customer service scene can effectively be managed, so as to effectively improve routing inspection efficiency.
Description
Technical field
The present invention relates to large-scale call center, and in particular to a kind of customer service on-the-spot make an inspection tour system based on Internet of Things.
Background technology
In network system, the problems such as call center of arrangement is complaint to power grid user, report is centralized and unified to be accepted.
Call center unifies seat personnel management, uniform traffic centralized management, unified customer experience, uniform traffic support platform, optimization
Service Source configuration, centralized management service, the regional service differences of reduction, General Promotion service level meet vast power grid user
The demand for services of growing and diversification, to build harmonious stable confession electricity consumption relation, promotes socio-economic development to serve
Important function, is not only and provides facility for power grid user, it is often more important that build the bridge of a trust.
With accelerating development for network system, the problem of call center services and contact staff manage becomes increasingly complex,
The a great problem that customer service on-site supervision, safety precaution management to call center turn into, this is accomplished by patrolling customer service scene
Depending on the tour of the call center of existing network system is entirely by artificial tour, manual inspection promptness, poor reliability, flower
Take artificial more, make an inspection tour inefficient.
The content of the invention
It is an object of the present invention to provide the customer service on-the-spot make an inspection tour system based on Internet of Things, realize that the live all-position safety of customer service is prevented
Model is managed, it is to avoid property goes to pot and into personal accident, operation maintenance personnel is found early, handles inspection problem, it is ensured that
The safety of equipment operation, effectively reduction operation maintenance personnel makes an inspection tour workload, realizes remote to the live Wheat straw mulching formula of call center's customer service
Journey is maked an inspection tour, and customer service scene effectively can be managed, so as to effectively improve routing inspection efficiency.
In order to realize the above object the technical solution adopted by the present invention is：A kind of customer service on-the-spot make an inspection tour based on Internet of Things
System, including access management unit positioned at customer service site setup, video monitor unit, gateway communication unit, field in field
Interior communication unit, las er-guidance inspection car, and the supervising platform set positioned at call center；
Described access management unit includes RFID input and output modules, high definition bayonet socket module, RFID work attendances module, first
Processing module, described RFID input and output modules, high definition bayonet socket module, the information of RFID work attendance modules are passed by first processing module
Gateway communication unit is handed to, described RFID input and output modules include RFID tag and gateway card reader, RFID tag
Information is transferred to supervising platform by gateway communication unit, and described high definition bayonet socket module includes high-definition camera, attending a banquet sets
Standby inductor, equipment of attending a banquet inspection device, add lustre to lamp, and described high-definition camera, the information of equipment of attending a banquet inspection device are logical by gateway
News unit is transferred to supervising platform, and described RFID work attendances module connects the high-definition camera of high definition bayonet socket module；
Video monitor unit includes the high definition camera in the live field of customer service, video camera, guard device, alarm in described field
Cable and the electronic barrier arranged positioned at field inner ring control centre, described alarm cables directly connect with communication unit in field
Connect, the information of alarm cables is transferred to supervising platform by communication unit in field, and described guard device includes the live field of customer service
Fence, infrared emission instrument, vibration detector, infrared dual-technology instrument, alarm lamp, audible-visual annunciator, the fire alarm of interior arrangement
Module；
On described las er-guidance inspection car set photographic unit, electric map module, make an inspection tour lamp, enviromental monitoring equipment,
On vehicle-mounted storing mechanism, wireless transport module, described wireless transport module wireless connection supervising platform, las er-guidance inspection car
Enviromental monitoring equipment include thermal infrared imager, Temperature Humidity Sensor, radio temperature sensor, air velocity transducer.
Further, described supervising platform includes data repository, RFID input and output modules, the letter of high definition bayonet socket module
Breath is transmitted by gateway communication unit and is placed in described data repository.
Further, high definition bayonet socket module attend a banquet equipment inspection device information supervision is transferred to by gateway communication unit
In the data repository of platform.
The technical effects of the invention are that：Present system includes access management unit, video monitor unit in field, swashed
Light guide draws inspection car, and user terminal is extended and expanded to call center customer service scene and carries out data exchange and communication, Quan Mianli by it
Body solves the problems, such as customer service site supervision.Present system is while call center's customer service scene patrol frequency is improved, greatly
Operation maintenance personnel on-the-spot make an inspection tour number of times is reduced, effectively reduction operation maintenance personnel makes an inspection tour workload, realized complete to call center's customer service scene
Journey cover type is remotely maked an inspection tour, and customer service scene effectively can be managed, so as to effectively improve routing inspection efficiency.
Brief description of the drawings
Fig. 1 is structure diagram of the invention.
Embodiment
It is obvious to a person skilled in the art that the invention is not restricted to the details of above-mentioned one exemplary embodiment, Er Qie
In the case of without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.
Referring to the drawings, a kind of customer service on-the-spot make an inspection tour system based on Internet of Things, including positioned at the discrepancy of customer service site setup
Video monitor unit 20 in mouthful administrative unit 10, field, gateway communication unit 40, communication unit 50, las er-guidance inspection in field
Car 60, and the supervising platform 30 set positioned at call center；
Described access management unit 10 includes RFID input and output modules 11, high definition bayonet socket module 12, RFID work attendance moulds
Block 13, first processing module 14, described RFID input and output modules 11, high definition bayonet socket module 12, the letter of RFID work attendances module 13
Breath is transferred to gateway communication unit 40 by first processing module 14, described RFID input and output modules 11 include RFID tag and
Gateway card reader, the information of RFID tag is transferred to supervising platform 30, described high definition card by gateway communication unit 40
Mouth mold block 12 includes high-definition camera, equipment of attending a banquet inductor, equipment of attending a banquet inspection device, add lustre to lamp, described high-definition camera, sits
The information of seat equipment inspection device is transferred to supervising platform 30 by gateway communication unit 40, and described RFID work attendances module 13 is connected
The high-definition camera of high definition bayonet socket module 12；
Video monitor unit 20 includes high definition camera, video camera, guard device, the report in the live field of customer service in described field
Alert cable and the electronic barrier arranged positioned at field inner ring control centre, described alarm cables directly with communication unit in field
50 connections, the information of alarm cables is transferred to supervising platform 30 by communication unit in field 50, and described guard device includes visitor
The fence of arrangement in the live field of clothes, infrared emission instrument, vibration detector, infrared dual-technology instrument, alarm lamp, audible-visual annunciator,
Fire alarm module；
Photographic unit, electric map module, tour lamp, environmental monitoring is set to set on described las er-guidance inspection car 60
Standby, vehicle-mounted storing mechanism, wireless transport module, described wireless transport module wireless connection supervising platform 30, las er-guidance is patrolled
The enviromental monitoring equipment examined on car 60 includes thermal infrared imager, Temperature Humidity Sensor, radio temperature sensor, air velocity transducer.
Further, described supervising platform 30 includes data repository 31, RFID input and output modules 11, high definition bayonet socket mould
The information of block 12 is transmitted by gateway communication unit 40 and is placed in described data repository 31.
Further, high definition bayonet socket module 12 attend a banquet equipment inspection device information be transferred to by gateway communication unit 40
In the data repository 31 of supervising platform 30.
Present system includes video monitor unit 20, las er-guidance inspection car 60 in access management unit 10, field, its
User terminal is extended and expanded to call center customer service scene and carries out data exchange and communication, comprehensively three-dimensional solution customer service scene
Supervision problem.
Access management unit 10 is made up of multiple submodule, and each submodule enters row data communication by Internet of Things, is collected
To various information be aggregated into the supervising platform 30 of call center and be managed collectively.Access management unit 10 goes out including RFID
Inlet module 11, described RFID input and output modules 11 include RFID tag and gateway card reader, and present system is in customer service
Live each contact staff's work board sets RFID tag, when contact staff's turnover customer service is live, is read by gateway card reader
Contact staff's information in RFID tag is taken, contact staff's identity is recognized, and related data is passed through into gateway communication unit 40
It is transferred to supervising platform 30, record contact staff's turnover time.RFID input and output modules 11 are in the live access management of customer service
Application, possess that cost is low, it is simple to lay, identification contact staff information is quick, accurate.Described high definition bayonet socket module 12 includes
High-definition camera, equipment of attending a banquet inductor, equipment of attending a banquet examine device, add lustre to lamp.RFID tag differentiates contact staff's information, it is impossible to obtain
Know the equipment situation of attending a banquet of contact staff, therefore also needed to while contact staff's information is recorded with high-definition camera record visitor
Take the equipment picture of attending a banquet of personnel, thus need to use high definition bayonet socket module 12, high definition bayonet socket module 12 by high-definition camera,
Equipment of attending a banquet inductor, the lamp that adds lustre to etc. are constituted, after equipment inductor of attending a banquet senses equipment of attending a banquet, and high definition camera is captured high
Clear picture, the facial characteristics of contact staff is recorded, and be uploaded to supervising platform 30 by gateway communication unit 40.Meanwhile,
The equipment inspection device of attending a banquet of high definition bayonet socket module 12 is obtained automatically attends a banquet equipment by data such as gateway time, models, and will obtain
The information got, which is transferred to by gateway communication unit 40 in the data repository 31 of supervising platform 30, to be carried out data storage, looks into
Ask, comparison is handled.The detection identification of the equipment inspection device of attending a banquet of high definition bayonet socket module 12 is to the customer service people of RFID input and output modules 11
The important supplement of member's identification, the information that two submodule RFID input and output modules, high definition bayonet socket module 11,12 are obtained is carried out simultaneously
Than and mutually backup and be placed in data repository 31, any submodule 11,12 can be avoided, which to break down, causes whole gateway to be managed
Reason unit 10 is paralysed.The high-definition camera of the described connection high definition bayonet socket of RFID work attendances module 13 module 12, such contact staff
It is on and off duty by gateway when, carry out swiping the card attendance record using RFID work attendances module 13, simultaneously as RFID work attendances module 13
Connect the high-definition camera of high definition bayonet socket module 12, such high-definition camera face video grabgraf, it is to avoid go out modern and check card now
As.The first processing module 14 of access management unit 10 be by other submodules RFID input and output modules, high definition bayonet socket module,
The information that RFID work attendances module 11,12,13 is obtained carries out integrated treatment, and system is by RFID input and output modules 11 and high definition bayonet socket mould
The information that block 12 is gathered, and the information aggregation process that RFID work attendances module 13 is gathered are transferred to by gateway communication unit 40 again
Supervising platform 30, and be compared with the data repository 31 of supervising platform 30, you can know that can contact staff by coming in and going out
Mouthful.Realize the safety precaution management of the live gateway of customer service.The present invention recognizes radio frequency identification or electronic tag, profit using RFID
Contactless information transmission is realized by Space Coupling with radiofrequency signal, and passes through transmitted information and reaches identification.The present invention is right
The contact staff at turnover customer service scene is equipped with RFID and is identified, and has accomplished to customer service position, particular row
For effective supervision.
Video monitor unit 20 is including the high definition camera in customer service scene, video camera and positioned at field inner ring in described field
The electronic barrier of control centre's arrangement.High definition camera in uses the high definition camera of 5,000,000 pixels, can see multiple fields clearly
Interior contact staff, in addition, high definition camera can also solve the problem of analogue camera can not clap clear face features.Enclosed by electronics
The equipment such as column, infrared emission instrument, vibration detector, infrared dual-technology instrument composition guard device, by alarm cables directly with field
Interior communication unit 50 is connected, when alarming, and warning message communication unit 50 in field can be uploaded to supervising platform in time
30, and alarm lamp, the audible-visual annunciator of the guard device that links, start alarm lamp, audible-visual annunciator, realize to the live field of customer service
Interior unified safeguard management, it is to avoid property goes to pot and into personal accident.Described fire alarm module, when detecting fire
During calamity, communication unit 50 sends corresponding warning message to supervising platform 30 in field, and operation maintenance personnel comes rapidly spot.It is described
Electronic barrier be control centre surrounds inside electronic induction line, electronic barrier identifies that personnel, toy pass through
The behavior of this boundary, once personnel or toy span this boundary line, produces alarm.
Photographic unit, electric map module, tour lamp, environmental monitoring is set to set on described las er-guidance inspection car 60
Standby, vehicle-mounted storing mechanism, wireless transport module.Described las er-guidance inspection car 60 is according to the live O＆M people of call center's customer service
Member's inspection route sets fixed inspection route, realizes and carries out image automatic detecting to all control points in the field in system, participates in
The object of inspection is arbitrarily set, including video camera of video monitor unit 20 etc. in the field in customer service scene, and inspection interval time is certainly
It is dynamic to set.And picture, the video record to vehicle-mounted storing mechanism for photographing inspection.The examined in determination of las er-guidance inspection car 60 is also
Including equipment in customer service scene.In inspection, the instant flickering display of electric map module on las er-guidance inspection car 60 is current
Inspection point provided, and automatically open up in insufficient light tour lamp.After tour, wireless transport module will make an inspection tour form and generate immediately and can
Automatically it is transferred on the mobile device of supervising platform 30 and operation maintenance personnel.Enviromental monitoring equipment includes on las er-guidance inspection car 60
Thermal infrared imager, because thermal infrared imager is to reflect body surface temperature and the equipment that is imaged, except night can be used as scene
Monitoring is also used as effective fireproof alarming equipment, the fire at customer service scene is often that the operation of equipment long-term fever is drawn using outer
Hair.Existing environmental monitoring system, it is difficult to find this fire symptom of a trend.Customer service scene, can after using line thermal infrared imager
With the temperature conditions of the real-time automatic detecting operational outfit of automatic detecting that coordinates las er-guidance inspection car 60 and by set in advance
Early warning value sends audible ringing signal, and alarm signal is uploaded to supervising platform 30 in time so that operation maintenance personnel find early,
Processing, it is ensured that the safety of equipment operation, improves recognition capability and foresight of the operation maintenance personnel to equipment deficiency.Las er-guidance inspection
Car 60 also configures the enviromental monitoring equipments such as Temperature Humidity Sensor, radio temperature sensor, air velocity transducer, and these environmental informations are led to
Cross wireless transport module and realize and supervising platform 30 is uploaded in data set.
Present system greatly reduces operation maintenance personnel scene and patrolled while call center's customer service scene patrol frequency is improved
Depending on number of times, effectively reduction operation maintenance personnel makes an inspection tour workload, realizes and customer service live Wheat straw mulching formula in call center's is remotely maked an inspection tour, energy
It is enough that customer service scene is effectively managed, so as to effectively improve routing inspection efficiency.
Below in conjunction with the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described,
Obviously, described embodiment is only a part of embodiment of the invention, rather than whole embodiments.Based in the present invention
Embodiment, the every other embodiment that those of ordinary skill in the art are obtained under the premise of creative work is not made, all
Belong to the scope of protection of the invention.
Claims (3)
1. a kind of customer service on-the-spot make an inspection tour system based on Internet of Things, it is characterised in that：Including the discrepancy positioned at customer service site setup
Video monitor unit (20) in mouthful administrative unit (10), field, gateway communication unit (40), communication unit (50), laser in field
Guide inspection car (60), and the supervising platform (30) set positioned at call center；
Described access management unit (10) includes RFID input and output modules (11), high definition bayonet socket module (12), RFID work attendances
Module (13), first processing module (14), described RFID input and output modules (11), high definition bayonet socket module (12), RFID work attendances
The information of module (13) is transferred to gateway communication unit (40), described RFID input and output modules by first processing module (14)
(11) RFID tag and gateway card reader are included, the information of RFID tag is transferred to supervision by gateway communication unit (40)
Platform (30), described high definition bayonet socket module (12) includes high-definition camera, equipment of attending a banquet inductor, equipment of attending a banquet inspection device, increasing
Light lamp, described high-definition camera, the information of equipment of attending a banquet inspection device are transferred to supervising platform by gateway communication unit (40)
(30), the high-definition camera of described RFID work attendances module (13) connection high definition bayonet socket module (12)；
Video monitor unit (20) includes the high definition camera in the live field of customer service, video camera, guard device, alarm in described field
Cable and the electronic barrier arranged positioned at field inner ring control centre, described alarm cables directly with communication unit in field
(50) connect, the information of alarm cables is transferred to supervising platform (30), described guard device by communication unit in field (50)
Including fence, infrared emission instrument, vibration detector, infrared dual-technology instrument, alarm lamp, the acousto-optic report arranged in the live field of customer service
Alert device, fire alarm module；
On described las er-guidance inspection car (60) set photographic unit, electric map module, make an inspection tour lamp, enviromental monitoring equipment,
Vehicle-mounted storing mechanism, wireless transport module, described wireless transport module wireless connection supervising platform (30), las er-guidance inspection
Enviromental monitoring equipment on car (60) includes thermal infrared imager, Temperature Humidity Sensor, radio temperature sensor, air velocity transducer.
2. the customer service on-the-spot make an inspection tour system according to claim 1 based on Internet of Things, it is characterised in that：Described supervision is put down
Platform (30) includes data repository (31), and RFID input and output modules (11), the information of high definition bayonet socket module (12) pass through gateway
Communication unit (40) transmission is placed in described data repository (31).
3. the customer service on-the-spot make an inspection tour system according to claim 2 based on Internet of Things, it is characterised in that：High definition bayonet socket module
(12) information of equipment of attending a banquet inspection device is transferred to the data repository of supervising platform (30) by gateway communication unit (40)
(31) in.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710585951.3A CN107273958A (en) | 2017-07-18 | 2017-07-18 | Customer service on-the-spot make an inspection tour system based on Internet of Things |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710585951.3A CN107273958A (en) | 2017-07-18 | 2017-07-18 | Customer service on-the-spot make an inspection tour system based on Internet of Things |
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| CN107273958A true CN107273958A (en) | 2017-10-20 |
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| CN201710585951.3A Pending CN107273958A (en) | 2017-07-18 | 2017-07-18 | Customer service on-the-spot make an inspection tour system based on Internet of Things |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102790835A (en) * | 2011-05-16 | 2012-11-21 | 华为软件技术有限公司 | Method and device for call distribution control |
| CN203773681U (en) * | 2014-04-02 | 2014-08-13 | 深圳供电局有限公司 | Security system for power distribution room |
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Application publication date: 20171020 |
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| RJ01 | Rejection of invention patent application after publication |