CN206920899U - Field system is patrolled at a kind of customer service scene based on track - Google Patents
Field system is patrolled at a kind of customer service scene based on track Download PDFInfo
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- CN206920899U CN206920899U CN201720876066.6U CN201720876066U CN206920899U CN 206920899 U CN206920899 U CN 206920899U CN 201720876066 U CN201720876066 U CN 201720876066U CN 206920899 U CN206920899 U CN 206920899U
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Abstract
It the utility model is related to a kind of customer service scene based on track and patrol field system, including the track being arranged in the field of customer service scene, be provided with charging pile in the conduct of track, guiding car is provided with described track, the Surveillance center positioned at customer service scene sets main control computer；Described guiding car moves along track arranged direction, described guiding car includes the outside photographic unit set, electric map module, makes an inspection tour lamp, enviromental monitoring equipment, timer, the main control computer wireless connection of vehicular control unit, vehicle-mounted memory cell, wireless transmission unit, the automatic charging unit set with inside, described wireless transmission unit and Surveillance center.The timing of customer service on-the-spot make an inspection tour and comprehensive locating inspection are realized by Tthe utility model system, improve the efficiency for patrolling field.
Description
Technical field
Large-scale call center is the utility model is related to, further to the customer service scene of large-scale call center, and in particular to
Field system is patrolled at a kind of customer service scene based on track.
Background technology
In network system, the problems such as call center of arrangement is complaint to power grid user, report is centralized and unified to be accepted.
Call center unifies seat personnel management, uniform traffic centralized management, unified customer experience, uniform traffic support platform, optimization
Service Source configuration, centralized management service, regional service differences are reduced, General Promotion service level, meet vast power grid user
The growing and demand for services of diversification, electricity consumption relation is supplied for the harmonious stabilization of construction, promotes socio-economic development to serve
Important function, it is not only to provide facility for power grid user, it is often more important that build the bridge of a trust.
Because the customer service scene of call center is the place of a Relatively centralized, it is necessary to listen to condescending to inquire and consulting for customer in real time
Inquiry demand, there are numerous contact staff, thus need customer service scene patrol field with ensure the information mutual communication at customer service scene with
And safety, existing call center's customer service scene are patrolled field using manually field is patrolled, existed：First, it is uncontrollable to patrol field time length, portion
It is longer that field time is patrolled at times, and it is more tired out to patrol field, and partial period is too short, patrols field and requires not up to standard；2nd, make an inspection tour equipment not
Foot, it is not up to standard to patrol safely an effect；3rd, because the field condition having is more complicated, the inefficient of field is patrolled.
The content of the invention
The utility model purpose is to provide a kind of customer service scene based on track and patrols field system, passes through Tthe utility model system
The timing of customer service on-the-spot make an inspection tour and comprehensive locating inspection are realized, improves the efficiency for patrolling field.
In order to realize the above object the technical solution adopted in the utility model is：A kind of customer service scene based on track is patrolled
Field system, including the track being arranged in the field of customer service scene, charging pile is provided with the conduct of track, is set on described track
There is guiding car, the Surveillance center positioned at customer service scene sets main control computer；
Described guiding car moves along track arranged direction, and described guiding car includes the outside photographic unit set, electricity
Sub- mapping module, make an inspection tour lamp, enviromental monitoring equipment, timer, and the internal vehicular control unit set, vehicle-mounted memory cell,
The main control computer wireless connection of wireless transmission unit, automatic charging unit, described wireless transmission unit and Surveillance center.
Further, described guiding car is las er-guidance car, and las er-guidance roof sets support bar, the top of support bar
End is hinged with laser scanner, and track arranged direction is provided with laser reflection plate.
Further, described enviromental monitoring equipment includes thermal infrared imager, Temperature Humidity Sensor, wireless temperature sensing
Device, air velocity transducer and alarm.
Further, the battery of automatic charging unit is lithium battery group, and the lower section of lithium battery group sets guide roller mechanism.
It is of the present utility model to have technical effect that：Tthe utility model system includes guiding car, guides and sets camera on car
Structure, electric map module, make an inspection tour the parts such as lamp, enviromental monitoring equipment, timer, vehicle-mounted memory cell, wireless transmission unit.Institute
The track stated patrols a route along customer service scene and arranged, guiding car fixes circuit according to track and patrols field, realizes all to customer service scene
Wait that patrol a progress patrols field automatically, patrol the field interval time is set automatically by timer, when patrolling, will patrol field by photographic unit and clap
In the picture that arrives, video record to vehicle-mounted memory cell.An object that patrols for guiding car also includes equipment in customer service scene, in Xun Chang
When, the instant flickering display of electric map module guided on car currently patrols site, and tour lamp is automatically opened up in insufficient light
Help and patrol.After patrolling field, vehicular control unit will patrol an information and generate and be transferred to by wireless transmission unit on main control computer immediately.It is logical
Crossing Tthe utility model system realizes the timing of customer service on-the-spot make an inspection tour and comprehensive locating inspection.Meanwhile guide the vehicle-mounted control of car
Unit processed and the main control computer of the Surveillance center at customer service scene carry out real-time data interaction, complete unmanned control, automatic charging
The charging pile set in unit matching track conduct is realized to charge easily and fast, improves the efficiency for patrolling field.
Brief description of the drawings
Fig. 1 is structural representation of the present utility model.
Embodiment
It is obvious to a person skilled in the art that the utility model is not limited to the details of above-mentioned one exemplary embodiment, and
And in the case of without departing substantially from spirit or essential attributes of the present utility model, it can realize that this practicality is new in other specific forms
Type.
Referring to the drawings, field system is patrolled at a kind of customer service scene based on track, including the track being arranged in the field of customer service scene
20, charging pile 30 is provided with the conduct of track 20, and guiding car 10, the prison positioned at customer service scene are provided with described track 20
Control centrally disposed main control computer 40；
Described guiding car 10 moves along the arranged direction of track 20, and described guiding car 10 includes the outside camera set
Structure 12, electric map module 13, make an inspection tour lamp 14, enviromental monitoring equipment 15, timer 19, and the internal vehicular control unit set
16th, vehicle-mounted memory cell, wireless transmission unit 17, automatic charging unit 18, described wireless transmission unit 17 and Surveillance center
The wireless connection of main control computer 40.
Tthe utility model system includes guiding car 10, guides and photographic unit 12, electric map module 13 are set on car 10, is patrolled
Depending on parts such as lamp 14, enviromental monitoring equipment 15, timer 19, vehicle-mounted memory cell, wireless transmission units.The described edge of track 20
A route arrangement is patrolled at customer service scene, and guiding car 10 fixes circuit according to track 20 and patrols field, realizes and customer service scene is needed to be patrolled a little
Progress patrols field automatically, patrols the field interval time and is set automatically by timer 19, when patrolling, will patrol field by photographic unit 12 and photograph
Picture, in video record to vehicle-mounted memory cell.An object that patrols for guiding car 10 also includes equipment in customer service scene, in Xun Chang
When, the instant flickering display of electric map module guided on car 10 currently patrols site, and tour is automatically opened up in insufficient light
Lamp 14, which helps, to patrol.After patrolling field, vehicular control unit 16 will patrol an information and generate immediately and be transferred to master by wireless transmission unit 17
On control machine 40.The timing of customer service on-the-spot make an inspection tour and comprehensive locating inspection are realized by Tthe utility model system.Meanwhile guide
The vehicular control unit 16 of car 10 and the main control computer 40 of the Surveillance center at customer service scene carry out real-time data interaction, complete nothing
People is controlled, and the charging pile 30 set in the conduct of 18 matching track of automatic charging unit 20 is realized to be charged easily and fast, and raising is patrolled
The efficiency of field.
Further, described guiding car 10 is las er-guidance car, and las er-guidance roof sets support bar, support bar
Top is hinged with laser scanner 11, and the arranged direction of track 20 is provided with laser reflection plate 21.
Las er-guidance is formed by installing laser reflection plate 21 in the conduct of track 20, guiding car 10 passes through laser scanner
11 transmitting laser beams, while the laser beam that collection is reflected by laser reflection plate 21, to determine its current position and course, and lead to
The processing of the continuous data of vehicular control unit 16 is crossed to realize the guiding of guiding car 10.Coordinate laser reflection using laser scanner 11
Plate 21 is positioned, and path can easily be changed at any time, and such ground is further improved without other location facilities and patrols field
Efficiency.Meanwhile support bar is set by guiding the top of car 10, such laser scanner 11, will not positioned at the guiding roof of car 10
Blocked by miscellaneous part, beneficial to being accurately positioned for guiding car 10.
Further, described enviromental monitoring equipment 15 includes thermal infrared imager, Temperature Humidity Sensor, wireless temperature biography
Sensor, air velocity transducer and alarm.
Thermal infrared imager, Temperature Humidity Sensor, radio temperature sensor, the wind speed of the described configuration of enviromental monitoring equipment 15
The environmental monitoring information of sensor is concentrated by wireless transmission unit 17 and is uploaded to main control computer 40.Because thermal infrared imager is reflection
Body surface temperature and the equipment being imaged, in addition to night as scene patrols field and used, also as effective fireproof alarming equipment, visitor
The fire at clothes scene is often that the operation of equipment long-term fever triggers.Using traditional environment monitoring system, it is difficult to find this fire
The calamity symptom of a trend.Coordinated using customer service scene after line thermal infrared imager, coordinate guiding car 10 to patrol the temperature of an operational outfit automatically in real time
Degree situation, and audible ringing signal is sent by alarm by early warning value set in advance, and it is timely by wireless transmission unit 17
Alarm signal is transferred to main control computer 40, so that it is guaranteed that the safety of customer service field apparatus operation.
Further, the battery of automatic charging unit 18 is lithium battery group, and the lower section of lithium battery group sets guide roller mechanism.
So, the lithium battery group of automatic charging unit 18 is easily introduced into export along guide roller mechanism, beneficial to automatic charging unit
18 maintenance and replacing.
Below in conjunction with the utility model embodiment, the technical scheme in the embodiment of the utility model is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only the utility model part of the embodiment, rather than whole embodiments.
Based on the embodiment in the utility model, what those of ordinary skill in the art were obtained under the premise of creative work is not made
Every other embodiment, belong to the scope of the utility model protection.
Claims (4)
1. field system is patrolled at a kind of customer service scene based on track, it is characterised in that：Including the track being arranged in the field of customer service scene
(20) charging pile (30), is provided with the conduct of track (20), guiding car (10) is provided with described track (20), positioned at visitor
The Surveillance center at clothes scene sets main control computer (40)；
Described guiding car (10) moves along track (20) arranged direction, and described guiding car (10) includes the outside shooting set
Mechanism (12), electric map module (13), tour lamp (14), enviromental monitoring equipment (15), timer (19), and internal setting
Vehicular control unit (16), vehicle-mounted memory cell, wireless transmission unit (17), automatic charging unit (18), described wireless biography
Defeated unit (17) and main control computer (40) wireless connection of Surveillance center.
2. field system is patrolled at a kind of customer service scene based on track according to claim 1, it is characterised in that：Described guiding
Car (10) is las er-guidance car, and las er-guidance roof sets support bar, and the top of support bar is hinged with laser scanner (11),
Track (20) arranged direction is provided with laser reflection plate (21).
3. field system is patrolled at a kind of customer service scene based on track according to claim 1 or 2, it is characterised in that：Described
Enviromental monitoring equipment (15) includes thermal infrared imager, Temperature Humidity Sensor, radio temperature sensor, air velocity transducer and alarm
Device.
4. field system is patrolled at a kind of customer service scene based on track according to claim 1 or 2, it is characterised in that：Automatically fill
The battery of electric unit (18) is lithium battery group, and the lower section of lithium battery group sets guide roller mechanism.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201720876066.6U CN206920899U (en) | 2017-07-18 | 2017-07-18 | Field system is patrolled at a kind of customer service scene based on track |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201720876066.6U CN206920899U (en) | 2017-07-18 | 2017-07-18 | Field system is patrolled at a kind of customer service scene based on track |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN206920899U true CN206920899U (en) | 2018-01-23 |
Family
ID=61346958
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201720876066.6U Expired - Fee Related CN206920899U (en) | 2017-07-18 | 2017-07-18 | Field system is patrolled at a kind of customer service scene based on track |
Country Status (1)
| Country | Link |
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| CN (1) | CN206920899U (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107255986A (en) * | 2017-07-18 | 2017-10-17 | 国家电网公司客户服务中心南方分中心 | Field system is patrolled at a kind of customer service scene based on track |
| CN110232795A (en) * | 2019-06-20 | 2019-09-13 | 中煤电气有限公司 | A kind of monitoring method and system based on infrared thermal imaging technique |
| CN111319051A (en) * | 2020-01-02 | 2020-06-23 | 武汉理工大学 | Intelligent inspection robot for intelligent engine room of ship and method thereof |
| CN111991742A (en) * | 2020-09-02 | 2020-11-27 | 湖南大汉无忧智慧科技有限公司 | Intelligent fire fighting system based on IOT technology and automatic inspection method thereof |
-
2017
- 2017-07-18 CN CN201720876066.6U patent/CN206920899U/en not_active Expired - Fee Related
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107255986A (en) * | 2017-07-18 | 2017-10-17 | 国家电网公司客户服务中心南方分中心 | Field system is patrolled at a kind of customer service scene based on track |
| CN110232795A (en) * | 2019-06-20 | 2019-09-13 | 中煤电气有限公司 | A kind of monitoring method and system based on infrared thermal imaging technique |
| CN111319051A (en) * | 2020-01-02 | 2020-06-23 | 武汉理工大学 | Intelligent inspection robot for intelligent engine room of ship and method thereof |
| CN111991742A (en) * | 2020-09-02 | 2020-11-27 | 湖南大汉无忧智慧科技有限公司 | Intelligent fire fighting system based on IOT technology and automatic inspection method thereof |
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| Date | Code | Title | Description |
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| GR01 | Patent grant | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20180123 Termination date: 20190718 |
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| CF01 | Termination of patent right due to non-payment of annual fee |