CN107154884B - Cloud platform, IVR system, equipment control method and system and readable storage medium - Google Patents
Cloud platform, IVR system, equipment control method and system and readable storage medium Download PDFInfo
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- CN107154884B CN107154884B CN201710332898.6A CN201710332898A CN107154884B CN 107154884 B CN107154884 B CN 107154884B CN 201710332898 A CN201710332898 A CN 201710332898A CN 107154884 B CN107154884 B CN 107154884B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/282—Controlling appliance services of a home automation network by calling their functionalities based on user interaction within the home
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
Abstract
The invention discloses a device control method, which comprises the following steps: the cloud platform receives an authentication request of user side input data sent by the IVR system and feeds back an authentication result; when the authentication is successful, the device to be controlled and the function to be controlled are determined through interaction of the IVR system and the user side; and establishing communication connection with the equipment to be controlled, requesting the equipment to be controlled to execute the function to be controlled, and feeding back a response result of the equipment to be controlled to a user terminal through the IVR system. The invention also discloses a cloud platform, an IVR system, an intelligent household equipment remote control system and a computer readable storage medium. The invention realizes that the user can remotely control the intelligent household equipment under the condition of no intelligent mobile phone or internet, and enhances the user experience.
Description
Technical Field
The invention relates to the technical field of equipment control, in particular to a cloud platform, an IVR system, an equipment control method and system and a readable storage medium.
Background
At present, with the development of science and technology, more and more intelligent household devices enter daily work, study and life of people. The basic requirement of the smart home is that a user can remotely access and control the smart home device.
In the prior art, the control mode of the intelligent home equipment is mostly to access the cloud platform in an internet mode through a mobile phone APP or a WEB page, and to realize remote control of the intelligent home equipment through the cloud platform, or to directly perform remote control on the intelligent home equipment through the intelligent terminal. The control mode is realized under the condition of establishing an environment with a smart phone or the Internet.
The remote control mode for the intelligent household equipment seems to be convenient, and the intelligent household equipment cannot be used in some special scenes, for example, the user is the old man who only uses the common telephone but cannot use the intelligent telephone, the intelligent mobile phone of the user has no electricity or the internet, and the like, so that the remote control for the intelligent household equipment cannot be realized in the special scenes, and the intelligent household experience of the user is reduced.
Disclosure of Invention
The invention aims to provide an equipment control method, a cloud platform, an IVR system and an equipment remote control system, and aims to solve the technical problem that a user cannot realize remote control on intelligent household equipment in a special scene.
In order to achieve the above object, the present invention provides an apparatus control method, including:
the cloud platform receives an authentication request of user side input data sent by the IVR system and feeds back an authentication result;
when the authentication is successful, the device to be controlled and the function to be controlled are determined through interaction of the IVR system and the user side;
and establishing communication connection with the equipment to be controlled, requesting the equipment to be controlled to execute the function to be controlled, and feeding back a response result of the equipment to be controlled to a user terminal through the IVR system.
Preferably, the step of receiving, by the cloud platform, the authentication request of the user-side input data sent by the IVR system, and feeding back the authentication result includes:
the cloud platform receives an authentication request of a user terminal incoming call number sent by the IVR system and feeds back an authentication result;
and receiving an authentication request of an authentication code input by a user end sent by the IVR system after the incoming number is confirmed and authorized, and feeding back an authentication result.
Preferably, the step of interacting with the user terminal through the IVR system when the authentication is successful to determine the device to be controlled and the function to be controlled thereof includes:
when the authentication is successful, receiving a current controllable equipment query request sent by the IVR system, and feeding back the current controllable equipment;
receiving a device code of the current controllable device, which is input by a user end and forwarded by the IVR system, so as to determine a device to be controlled;
receiving a function query request of the equipment to be controlled sent by the IVR system, and feeding back the function of the equipment to be controlled;
and receiving a function code of the function of the equipment to be controlled, which is input by the user end and forwarded by the IVR system, so as to determine the function of the equipment to be controlled.
In addition, to achieve the above object, the present invention further provides an apparatus control method, including:
the IVR system receives the input data of the user terminal, requests the cloud platform to authenticate the input data of the user terminal, and forwards an authentication result fed back by the cloud platform to the user terminal;
when the authentication is successful, the cloud platform and the user side are interacted respectively so as to determine the equipment to be controlled and the functions to be controlled;
and receiving a response result of the to-be-controlled equipment executing the to-be-controlled function fed back by the cloud platform, and feeding back the response result to the user side.
Preferably, the IVR system receives user-side input data, requests the cloud platform to authenticate the user-side input data, and forwards an authentication result fed back by the cloud platform to the user side, where the step includes:
the IVR system receives a user terminal incoming call number, requests the cloud platform to authenticate the incoming call number and receives an authentication result fed back by the cloud platform;
and when the incoming number is authorized, informing the user end of the input authentication code to request the cloud platform to authenticate the authentication code, and receiving an authentication result fed back by the cloud platform.
Preferably, the step of interacting with the cloud platform and the user side respectively when the authentication is successful so as to determine the device to be controlled and the function to be controlled thereof includes:
when the authentication is successful, requesting the cloud platform to inquire the current controllable equipment, and forwarding the current controllable equipment fed back by the cloud platform to the user side;
receiving a device code of the current controllable device input by a user side and forwarding the device code to the cloud platform, so that the cloud platform can determine the device to be controlled according to the device code;
requesting a cloud platform to inquire the function of the equipment to be controlled and forwarding the function of the equipment to be controlled fed back by the cloud platform to a user side;
and receiving the function code of the equipment to be controlled input by the user side and forwarding the function code to the cloud platform, so that the cloud platform can determine the function to be controlled of the equipment to be controlled according to the function code.
In addition, in order to achieve the above object, the present invention further provides an intelligent home device remote control system, which includes a plurality of intelligent home devices, and is characterized in that the intelligent home device remote control system further includes: the cloud platform, the IVR system and the plurality of user terminals interacting with the IVR system are provided.
The device control method provided by the invention stores and saves the user information, the authorized party number, the related authentication information and the related information of the device in the cloud platform in advance, and when the user calls the fixed telephone of the IVR system through the fixed telephone or the fixed telephone, the user requests the cloud platform server to confirm the correctness of the information by providing the authorized number and the related information through the IVR system so as to control the device. For the user, the smart home can be remotely controlled only by knowing the authorized number and the related authentication information, so that the situation that the smart home cannot be remotely controlled under the condition that no smart phone or internet exists is avoided, and the control performance and the convenience of the user on the equipment are improved.
Drawings
FIG. 1 is a schematic diagram of a framework of an embodiment of a remote control system for an intelligent device according to the present invention;
FIG. 2 is a schematic flow chart of a first embodiment of an apparatus control method according to the present invention;
FIG. 3 is a detailed flowchart of step S110 in FIG. 2;
FIG. 4 is a detailed flowchart of step S120 in FIG. 2;
FIG. 5 is a flowchart illustrating a second embodiment of an apparatus control method according to the present invention;
FIG. 6 is a detailed flowchart of step S210 in FIG. 5;
FIG. 7 is a detailed flowchart of step S220 in FIG. 5;
fig. 8 is a timing diagram of a preferred embodiment of the remote control system in fig. 1 for remotely controlling the smart home devices.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Referring to fig. 1, fig. 1 is a schematic diagram of a framework structure of an embodiment of a remote control system for an intelligent device according to the present invention.
1. The unitary frame structure includes:
(1) the intelligent household equipment: including air conditioners, televisions, water heaters, refrigerators, and the like.
(2) The intelligent home cloud platform: the cloud platform server stores cloud platform user information, authorized party information, registered device information, relation between the cloud platform user and the authorized party, incidence relation between the cloud platform user and the registered device, and incidence relation between the authorized party and the registered device.
(3) The IVR user interface subsystem: the IVR system is responsible for voice interaction with the authorized party, converts a request input by the authorized party into a request which can be recognized by the cloud platform, obtains an operation result returned by the cloud platform, and responds to the authorized party in a voice mode. And the IVR system can only be a part of the home cloud platform.
2. Method for connecting parts
(1) The user end is connected with the IVR system in a certain communication mode, for example, the user end calls the IVR system by using a mobile phone;
(2) the IVR system is connected with the cloud platform in a wireless or wired connection mode and interacts with the cloud platform. The wireless connection mode comprises a wireless LAN, Wi-Fi, a router and the like;
(3) the intelligent home equipment is communicated with the intelligent home cloud platform in an Internet of things mode and can respond to a remote control request of an equipment user through interaction.
3. Remote control implementation process based on frame structure
When the user side, the IVR system, the cloud platform and the intelligent home equipment are connected in the manner as described in the above 2, the remote control process is as follows:
firstly, a user terminal calls an IVR system through communication equipment such as a mobile phone, a fixed telephone and the like, and the IVR system receives an authentication request of the user terminal for input information through interaction with the user terminal;
then, the IVR system converts the received information into information which can be recognized by the cloud platform and sends the information to the cloud platform, and requests the cloud platform to authenticate the information;
thirdly, when the authentication is successful, the IVR system confirms the equipment to be controlled and the function to be controlled through interaction with the user side and the cloud platform;
and finally, after receiving the control request, the IVR requests the cloud platform to execute a corresponding instruction, receives a response result fed back by the cloud platform and sends the response result to the user side.
The device control process of the cloud platform is further illustrated below based on fig. 1.
The invention provides a method for an authorized party to remotely control intelligent household equipment through an IVR system.
The first embodiment is as follows:
referring to fig. 2, fig. 2 is a flowchart illustrating a first embodiment of the apparatus control method according to the present invention.
Step S110, the cloud platform receives an authentication request of user input data sent by the IVR system and feeds back an authentication result;
the user side in this embodiment includes a device with a communication capability, such as a mobile phone or a fixed phone used by a user. The data input by the user terminal refers to the number or symbol information (0-9, in the color and in the number of ten) of the keys of the equipment used by the user.
In this embodiment, when the IVR system and the user terminal interactively receive the authentication request of the data input by the user terminal, the cloud platform receives the authentication request sent by the IVR system after information conversion, then performs authentication processing on the information, and feeds back the authentication result to the IVR system. The interaction between the user terminal and the IVR system is carried out through the voice broadcast of the IVR system and the key input of the user terminal. For example, when a user terminal calls into the IVR system, the IVR system first sends a user terminal call-in number to the cloud platform and requests the cloud platform to authenticate the number, and then receives an authentication result fed back by the cloud platform. If the authentication is successful, the IVR system informs the user by voice and requires the user end to input the authentication code; if the authentication fails, the IVR system broadcasts the related information by voice and rejects the number. When the authentication code is received, the IVR system can request the cloud platform to perform authentication in the same mode, and when the fed-back authentication result is received, the corresponding authentication result information is broadcasted in a voice mode.
The cloud platform authenticates the received authentication request in a variety of ways, such as verification of a password, verification of a user number, verification of digits of a specific permutation combination, verification of a digital signature by using authentication authorization, and the like. In this embodiment, the authentication method is to compare the information stored in the cloud platform with the user-side input information (including a password, a number of a specific permutation and combination, a combination of a character and a number, and the like), and if the information is the same as the stored information, the authentication is successful; if there is a difference, it fails.
Step S120, when the authentication is successful, the device to be controlled and the function to be controlled are determined through interaction between the IVR system and the user side;
in this embodiment, when the authentication is successful by using the authentication method, the cloud platform may feed back a device list controllable by the user according to the device query request of the IVR system, and the user may select a device to be controlled according to the provided device list. Depending on the actual situation of the user, the provision of the device list may be such that: the IVR system broadcasts the device list in a voice mode, different devices are replaced by different numbers, for example, 1 represents an air conditioner, 2 represents a television, 3 represents a refrigerator and the like, and a user determines the selection of the devices by selecting corresponding numbers; after the device selection is confirmed, the IVR system is used to select the corresponding function in the same way, for example, air conditioner is used as the selected device, and the device list may be 1 for cooling, 2 for heating, 3 for dehumidifying, etc. If the user wants to select the refrigeration function of the air conditioner, the user only needs to input 1 after the equipment list is displayed, and the user only needs to input 1 after the function list is displayed, so that the refrigeration function of the air conditioner can be selected.
In this embodiment, the user enters the step of selecting the to-be-controlled function only after confirming the to-be-controlled device, and the number here is only used for distinguishing the category and has no meaning.
Step S130, establishing communication connection with the equipment to be controlled, requesting the equipment to be controlled to execute the function to be controlled, and feeding back a response result of the equipment to be controlled to a user end through the IVR system.
In this embodiment, when the two selections are confirmed simultaneously, the IVR system requests the cloud platform to execute a corresponding instruction according to the selected information. For example, if the user selects the refrigeration function of the air conditioner, the cloud platform may establish a communication connection with the air conditioner in the home of the user, and send a corresponding instruction to the air conditioner to operate the air conditioner to implement the refrigeration function. In this embodiment, the communication connection has multiple connection modes, including: the wireless connection mode includes a wireless LAN, Wi-Fi and a router.
In this embodiment, after the air conditioner executes the corresponding instruction and selects the corresponding function, the cloud platform receives the air conditioner through the established communication connection mode to execute the related information, and sends the information to the user side through interaction between the IVR system and the user side.
In this embodiment, the user side interacts with the IVR system, the IVR system exchanges information with the cloud platform, and the cloud platform interacts with the smart home device, and the remote control of the smart home device is realized by using the three interaction relationships. The most significant of them is that: the user end only interacts with the IVR system. In the interaction process, the network-free interaction is more embodied, and the interaction mode gets rid of the limitation of the network, so that the user can more conveniently and simply remotely control the intelligent household equipment.
Example two:
referring to fig. 3, fig. 3 is a detailed flowchart of step S110 in fig. 2. Based on the first embodiment, in this embodiment, the step S110 further includes:
step S1101, the cloud platform receives an authentication request of a user terminal incoming call number sent by the IVR system and feeds back an authentication result;
in this embodiment, when a user terminal calls the IVR system, the IVR system may convert the call number to the cloud platform in an information conversion manner, request the cloud platform to perform authentication, and then notify the user terminal in a voice broadcast manner according to an authentication result fed back by the cloud platform. When a user terminal calls the IVR system, the IVR system sends the number of the calling device to the cloud platform and requests the cloud platform to authenticate the calling number, then the IVR system receives an authentication result fed back by the cloud platform, if the calling number is an authorized number, the IVR system broadcasts successful authentication information in a voice mode and requests the user terminal to input an authentication code; if the number is not authorized when the number is called, the IVR system informs the user end of inputting the number which is required to be subjected to the authentication request, and sends the number to the cloud platform to request the authentication.
Step S1102, receiving an authentication request of the authentication code input by the user end sent by the IVR system after the incoming number is confirmed and authorized, and feeding back an authentication result.
In this embodiment, when the incoming number is successfully authenticated, the IVR system sends a voice request to the user to input an authentication code (a numeric string formed by permutation and combination), and the voice request is sent to the cloud platform through the information conversion mode of the IVR system to request authentication, and then the authentication result is fed back to the user terminal through the voice mode. Because the number is an object which does not belong to secrecy, the authentication code is used for confirming the identity information of the user again, and the user is only confirmed to be authorized to control the intelligent household equipment when the number and the authentication code input by the user side are both correct. When the cloud platform receives an authentication request of a user end, the authentication information input by the user end is compared with the information stored by the cloud platform, and then the comparison authentication result is fed back to the IVR system, when the authentication fails, the IVR system informs the user end that the authentication code input by the user end is wrong in a voice mode and requires the user end to input the authentication code again, and when the authentication code input for a certain number of times (assumed to be 3 times) is input, if the authentication fails again, the IVR system refuses the number; if the authentication is successful, the voice broadcasts the authentication success information and carries out subsequent operation.
Example three:
referring to fig. 4, fig. 4 is a detailed flowchart of step S120 in fig. 2. Based on the first embodiment, in this embodiment, the step S120 further includes:
step S1201, when the authentication is successful, receiving a current controllable device query request sent by the IVR system, and feeding back the current controllable device;
step S1202, receiving a device code of the current controllable device, which is input by a user end and forwarded by the IVR system, so as to determine a device to be controlled;
step S1203, receiving a function query request of the equipment to be controlled sent by the IVR system, and feeding back the function of the equipment to be controlled;
step S1204, receiving a function code of the device to be controlled, which is forwarded by the IVR system and input by the user end, so as to determine the function to be controlled of the device to be controlled.
In this embodiment, when the number of the user terminal and the authentication code are authenticated successfully at the same time, the IVR system requests the cloud platform to query the list of the user controllable devices. The cloud platform queries the device corresponding to the user in the stored information database according to the user information, and provides a function list after the user selects the device, wherein each list is in the form described in step S120.
In this embodiment, taking an air conditioner as an example, assuming that an equipment code stored in a cloud platform by the air conditioner is 1, a function code corresponding to each function of the air conditioner is: 1 represents cooling, 2 represents heating, and 3 represents dehumidification. When the cloud platform provides the list in the form, the IVR system can broadcast the list to the user end in a voice mode, when the user end inputs a number 1 (the equipment code corresponding to the air conditioner is 1), the user end selects to control the air conditioner, then the IVR system can request the cloud platform to inquire the controllable function of the air conditioner, the user of the IVR system broadcasts the function list in a voice mode again, and the user end inputs the number 1 (the function code corresponding to the refrigeration is 1) again according to the equipment list broadcasted by the IVR system. Therefore, the user selects the refrigeration function for controlling the air conditioner according to the prompt.
In the embodiment, the user side and the IVR system are adopted for interaction, the IVR system and the cloud platform are used for information communication, and more importantly, when the user side receives a voice broadcast of information of the IVR system, the equipment and functions which are required to be controlled are determined only through a series of numbers and a number string formed by permutation and combination, so that the remote control of the intelligent household equipment is more convenient and faster, and the operation of the user is simpler.
Further, based on fig. 1, the device control process of IVR is further illustrated.
Example four:
referring to fig. 5, fig. 5 is a flowchart illustrating a control method of the apparatus according to a second embodiment of the present invention.
Step S210, the IVR system receives the input data of the user terminal, requests the cloud platform to authenticate the input data of the user terminal, and forwards the authentication result fed back by the cloud platform to the user terminal;
in the embodiment, when the IVR system receives an incoming call from the user side, the IVR system converts information (number and authentication code) input by the user side and requests the cloud platform for authentication, and after the authentication of the cloud platform is finished, the IVR system receives feedback of the authentication result of the cloud platform and informs the user side of the authentication result in a voice broadcast mode.
In this embodiment, when the user terminal calls the IVR system by using the mobile phone, the IVR system converts the incoming number into the cloud platform in an information conversion manner, and requests the cloud platform to perform authentication. When receiving the information of the authentication request, the cloud platform compares the information stored in the cloud platform with the information stored in the cloud platform, then feeds back the result of the comparison authentication to the IVR system, and if the incoming number authentication is successful, the IVR system broadcasts the information of the successful authentication through voice and requires a user terminal to input an authentication code; if the authentication of the incoming number fails, the IVR system broadcasts authentication failure information in a voice mode and requires the user side to input the number to be authenticated, then the number information is converted and sent to the cloud platform to request authentication, if the authentication fails, the IVR system broadcasts the authentication failure information in the voice mode and rejects the number, and if the authentication succeeds, the IVR system broadcasts the authentication success information in the voice mode and requires the user side to input an authentication code.
When the user inputs the authentication code for authentication, the IVR system converts the authentication code information into the recognizable information of the cloud platform and requests authentication. And then the cloud platform compares the information database related to the authorized number according to the stored information database, if the comparison results are the same, the authentication is successful, and if the comparison results are different, the authentication is failed. After the authentication is completed, the IVR system receives the authentication result of the cloud platform and broadcasts the relevant authentication information to the user terminal in a voice mode, and the next operation is carried out if the authentication is successful; when the authentication fails, the IVR system will require the user end to input the authentication code again for authentication, and when the authentication code is input for a certain number of times (assumed to be 3 times), if the authentication result still fails, the number is rejected.
Step S220, when the authentication is successful, the cloud platform and the user side are interacted respectively so as to determine the equipment to be controlled and the function to be controlled;
in this embodiment, when the information fed back to the IVR system by the cloud platform is that the authentication of the data input by the user terminal is successful, the IVR system requests the cloud platform to query the controllable device list of the user, and requests the user terminal to select a device to be controlled according to a query result fed back by the user terminal, and when the IVR system receives a device code input by the user terminal, requests the cloud platform to query the controllable function list of the device, and sends the query result fed back to the user terminal to request the user terminal to select.
In this embodiment, when the user inputs the selection device and function, the device code is mainly used to replace the device, and the function code replaces the function, for example, for a device 1 representing an air conditioner, a device 2 representing a television, a device 3 representing a refrigerator, etc., when the user inputs the device code, the user requests to query a function list of the device, taking the air conditioner as an example, when the user inputs 1, the IVR system requests the cloud platform to query a function controllable by the air conditioner, at this time, the cloud platform receives and voice broadcasts the function list to the user, 1 represents refrigeration, 2 represents heating, 3 represents dehumidification, etc., and the user can select a function to be controlled according to the list.
In this embodiment, the user knows the device and function list through the voice broadcast of the IVR system, and inputs numbers representing different devices and functions to determine the device to be controlled and the function to be controlled, where the numbers are only used for distinguishing the categories and have no meaning.
Step S230, receiving a response result of the to-be-controlled device executing the to-be-controlled function, which is fed back by the cloud platform, and feeding back the response result to the user side.
In this embodiment, when the user selects the device to be controlled and the function to be controlled, the IVR system requests the cloud platform to execute the corresponding command. In the example of the synchronization step S2201, when the user selects the cooling function of the air conditioner, the cloud platform is required to communicate with the air conditioner and perform the cooling function by interaction. After the corresponding instruction is executed, the IVR system receives a response result fed back by the cloud platform and sends the result to the user side in a voice broadcasting mode.
Example five:
referring to fig. 6, fig. 6 is a detailed flowchart of step S210 in fig. 5. Based on the fourth embodiment, in this embodiment, the step S210 further includes:
step S2101, an IVR system receives a user terminal incoming call number, requests a cloud platform to authenticate the incoming call number, and receives an authentication result fed back by the cloud platform;
in this embodiment, when a user terminal calls the IVR system, the IVR system may convert the call number to the cloud platform in an information conversion manner, request the cloud platform to perform authentication, and then notify the user terminal in a voice broadcast manner according to an authentication result fed back by the cloud platform.
In this embodiment, since the incoming number of the user end may not be an authorized number or a number capable of controlling the device, taking an example that the user calls the IVR system by using a mobile phone of another person, when the user end calls the IVR system, the IVR system converts the incoming number, then sends the converted information to the cloud platform and requests the cloud platform to perform authentication, at this time, it is obvious that the authentication fails, and the IVR system receives a result of the authentication failure fed back by the cloud platform, then sends the authentication failure information to the user end by using a voice broadcast method, and requests the user end to input a number to be authenticated. When the number to be authenticated is input by the user side to be used, the IVR system can request the cloud platform again to authenticate in the same mode, receive the authentication result and feed back the authentication result to the user side through voice broadcasting. If the voice interaction is successful, performing subsequent operation on the voice interaction; if the failure occurs, the ue is rejected.
Step S2102, when the incoming number is authorized, notifying the user terminal to input an authentication code, requesting the cloud platform to authenticate the authentication code, and receiving an authentication result fed back by the cloud platform.
In this embodiment, when the authentication is successful, the IVR system requests and receives the authentication code input by the user end, and then requests the cloud platform to confirm whether the authentication code is authenticated. When the cloud platform authentication is completed, the IVR system receives an authentication result fed back by the cloud platform and sends the authentication result to the user side in a voice broadcasting mode. If the authentication fails, the IVR system requires the user end to input the authentication code again and requests the cloud platform to confirm whether the authentication code input again by the user end is authenticated, and after the authentication code is input for a certain number of times (assumed to be 3 times), if the authentication still fails, the IVR system broadcasts authentication failure information in a voice mode and rejects the number; if the authentication is successful, the IVR system requests the cloud platform to inquire the current controllable equipment list of the user with successful authentication.
Example six:
referring to fig. 7, fig. 7 is a detailed flowchart of step S220 in fig. 5. Based on the fourth embodiment, in this embodiment, the step S220 further includes:
step S221, when the authentication is successful, requesting the cloud platform to inquire the current controllable equipment, and forwarding the current controllable equipment fed back by the cloud platform to a user side;
step S222, receiving a device code of the current controllable device input by a user side and forwarding the device code to a cloud platform, so that the cloud platform can determine a device to be controlled according to the device code;
step S223, requesting a cloud platform to inquire the function of the equipment to be controlled, and forwarding the function of the equipment to be controlled fed back by the cloud platform to a user side;
step S224, receiving the function code of the device to be controlled input by the user side and forwarding the function code to the cloud platform, so that the cloud platform determines the function to be controlled of the device to be controlled according to the function code.
In this embodiment, when the authentication is successful, the IVR system interacts with the user terminal and the cloud platform to determine the device to be controlled and the function to be controlled. Firstly, when authentication is successful, the IVR system requests the cloud platform to inquire the device list controllable by the user, informs the user terminal in a voice broadcast mode, and then requires the user terminal to input a device code; then, after the user end inputs the equipment code, requesting the cloud platform to inquire a function list corresponding to the equipment, notifying the user end in the same way as the above, and requesting the user end to input the function code; the device to be controlled and the corresponding function to be controlled are confirmed at this time.
The device code and the function code are represented by different numbers as described in the previous step, but the numbers are only used for list distinguishing and have no practical meaning.
In the present invention, after step S130 or step S230, the following steps are further included:
step S301, the IVR system sends a voice broadcast execution result and prompts the user to select a next branch code;
step S302, the IVR system receives the branch code inputted by the user end and executes further operation according to the information indicated by the branch code.
In this embodiment, when the user end receives the device response result fed back by the IVR system, the user end receives a further operation instruction prompted by the IVR system, that is, a branch code. When the user side inputs the branch code representing the returned equipment list, the user side interacts with the IVR system again, selects the equipment to be controlled, confirms the function to be controlled through the interaction of the IVR system and the cloud platform, and finally establishes communication connection with the equipment to be controlled through the cloud platform to control the equipment; when the user inputs the equipment code representing the returned function list, the user interacts with the IVR system, selects the function to be controlled (the controlled equipment is not changed at the moment), and executes the subsequent operation; when the user inputs the branch code representing the end of the operation, the IVR system requests the cloud platform to end the operation.
Taking the first or fourth embodiment as an example, when the user selects and controls the refrigeration function of the air conditioner, the cloud platform communicates with the air conditioner and sends an instruction for the air conditioner to execute the refrigeration function, and when the air conditioner completes the refrigeration operation, the cloud platform receives a response result fed back by the air conditioner, sends the result to the user through the IVR system, and simultaneously requires the user to perform further operation. When the user end receives the response result and the branch code of the further operation (for example, 1 represents to reselect the device to be controlled, 2 represents to reselect the function to be controlled, and 3 represents to finish the operation), if the user end inputs 1, the IVR system will send the controllable device list to the user end again; if the user side inputs 2, the IVR system sends the function list of the air conditioner to the user again; if the user inputs 3, the operation is finished, and the operation is finished.
The scheme is that the intelligent household equipment is remotely controlled based on interaction between a user and an IVR system, and in the implementation process of the whole control scheme, the user needs to do the following steps: inputting a series of digital inputs including the required authentication number, inputting an authentication code, inputting a corresponding equipment code and a function code, and the like. When every step is carried out, the IVR system can broadcast the corresponding execution result in a voice mode and prompt the user to carry out the next operation. The interaction mode enables the operation of the user to be simpler and the control of the smart home to be more convenient.
Referring to fig. 8, fig. 8 is a timing diagram of a preferred embodiment of the remote control system in fig. 1 for remotely controlling the smart home devices.
Further, in order to assist understanding of the smart home sharing authorization method of the present invention, a preferred embodiment of remotely controlling smart home devices is provided herein, where the method for remotely controlling smart home devices includes:
1, a device user calls a fixed number of an IVR system through a mobile phone or a fixed telephone;
2, the IVR system requests the cloud platform to confirm whether the incoming call number is authorized;
3, the cloud platform queries a database to determine whether the incoming number is authorized and returns a result; if the incoming call number is not authorized, the IVR system refuses the number, otherwise, the operation is continued;
4, the IVR system sends voice to welcome the user access and requires the user to input an authentication code;
5, the authorized party sends the authentication code;
6, the IVR system requests the cloud platform to authenticate;
7, the cloud platform authenticates and returns an authentication result; if the authentication fails, the IVR system sends authentication failure voice to require the user to input the authentication code again and skips to the step 4; otherwise, continuing;
8, the IVR system requests the cloud platform to inquire a current controllable equipment list;
9, the cloud platform returns a current controllable device list;
10, the IVR system sends a voice broadcast current controllable equipment list and requires a user to select equipment to be controlled;
11, the authorized party sends the selected equipment code;
12, the IVR system requests the cloud platform to inquire the selected equipment function list;
13, returning a selected equipment function list by the cloud platform;
14, the IVR system sends a voice broadcast selected equipment function list and prompts a user to select a function to be controlled;
15, the authorized party sends the selected function code;
16, the IVR system requests the cloud platform to execute the selected equipment function;
17, the cloud platform system communicates with the selected equipment and requests the equipment to execute the selected control function;
18, the equipment responds to the request and returns an execution result;
19, returning an execution result by the cloud platform;
20, the IVR system sends a voice broadcast execution result and prompts the user to select a branch code of the next step;
21, authorized to send the selected branch code;
22, if the branch selected by the user is a return equipment list, jumping to the step 8; if the branch selected by the user is a return function list, jumping to the step 9; and if the branch selected by the user is the ending of the control operation, the IVR system requests the cloud platform to end the control operation.
And 23, ending the control operation session.
The invention further provides a cloud platform.
The cloud-based platform of the present invention comprises: the device control method comprises a memory, a processor and a device control program stored on the memory and capable of running on the processor, wherein the device control program realizes the steps of the first embodiment, the second embodiment and the third embodiment of the device control method when being executed by the processor.
The method implemented when the intelligent home sharing authorization program of the prompt message running on the processor is executed may refer to each embodiment of the device control method of the present invention, and is not described herein again.
The invention also provides an IVR system.
The IVR-based system of the present invention includes: a memory, a processor and a device control program stored on the memory and executable on the processor, the device control program, when executed by the processor, implementing the method steps of embodiments four, five, six of the device control as described above.
The method implemented when the intelligent home sharing authorization program of the prompt message running on the processor is executed may refer to each embodiment of the device control method of the present invention, and is not described herein again.
The embodiment of the invention also provides a computer readable storage medium.
The computer-readable storage medium of the present invention stores an apparatus control program, and the apparatus control program, when executed by the processor, implements the steps of the smart home sharing authorization method as described above.
The method implemented when the prompt information display program running on the processor is executed may refer to each embodiment of the device control method of the present invention, and is not described herein again.
In the method for controlling the device provided by this embodiment, the cloud platform stores and stores the user information, the authorized party number, the related authentication information, and the related information of the device in advance, and when the user calls the fixed telephone of the IVR system through the fixed telephone or the fixed telephone, the user requests the cloud platform server to confirm the correctness of the information by providing the authorized number and the related information through the IVR system, so as to control the device. For the user, the intelligent home can be remotely controlled only by knowing the authorized number and the related authentication information and inputting certain digital information, so that the situation that the intelligent home cannot be remotely controlled under the condition that no intelligent mobile phone or internet exists is avoided, and the control performance and the convenience of the user on the equipment are improved.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) as described above and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (9)
1. An apparatus control method characterized by comprising the steps of:
the cloud platform receives an authentication request of user side input data sent by the IVR system and feeds back an authentication result;
when the authentication is successful, receiving a current controllable equipment query request sent by the IVR system, and feeding back the current controllable equipment;
receiving a device code of the current controllable device, which is input by a user end and forwarded by the IVR system, so as to determine a device to be controlled;
receiving a function query request of the equipment to be controlled sent by the IVR system, and feeding back the function of the equipment to be controlled;
receiving a function code of a device to be controlled, which is input by a user end and forwarded by an IVR system, so as to determine the function to be controlled of the device to be controlled;
and establishing communication connection with the equipment to be controlled, requesting the equipment to be controlled to execute the function to be controlled, and feeding back a response result of the equipment to be controlled to a user terminal through the IVR system.
2. The device control method according to claim 1, wherein the step of the cloud platform receiving an authentication request of user-side input data sent by the IVR system and feeding back an authentication result comprises:
the cloud platform receives an authentication request of a user terminal incoming call number sent by the IVR system and feeds back an authentication result;
and receiving an authentication request of an authentication code input by a user end sent by the IVR system after the incoming number is confirmed and authorized, and feeding back an authentication result.
3. An apparatus control method characterized by comprising the steps of:
the IVR system receives the input data of the user terminal, requests the cloud platform to authenticate the input data of the user terminal, and forwards an authentication result fed back by the cloud platform to the user terminal;
when the authentication is successful, requesting the cloud platform to inquire the current controllable equipment, and forwarding the current controllable equipment fed back by the cloud platform to the user side;
receiving a device code of the current controllable device input by a user side and forwarding the device code to the cloud platform, so that the cloud platform can determine the device to be controlled according to the device code;
requesting a cloud platform to inquire the function of the equipment to be controlled and forwarding the function of the equipment to be controlled fed back by the cloud platform to a user side;
receiving a function code of the equipment to be controlled input by a user side and forwarding the function code to a cloud platform, so that the cloud platform can determine the function to be controlled of the equipment to be controlled according to the function code;
and receiving a response result of the to-be-controlled equipment executing the to-be-controlled function fed back by the cloud platform, and feeding back the response result to the user side.
4. The device control method according to claim 3, wherein the IVR system receives the user-side input data, requests the cloud platform to authenticate the user-side input data, and forwards the authentication result fed back by the cloud platform to the user side, the step including:
the IVR system receives a user terminal incoming call number, requests the cloud platform to authenticate the incoming call number and receives an authentication result fed back by the cloud platform;
and when the incoming number is authorized, informing the user end to input an authentication code, requesting the cloud platform to authenticate the authentication code, and receiving an authentication result fed back by the cloud platform.
5. A cloud platform, the cloud platform comprising: memory, a processor and a device control program stored on the memory and executable on the processor, the device control program, when executed by the processor, implementing the steps of the device control method according to any one of claims 1 to 2.
6. An IVR system, characterized in that the IVR system comprises: memory, a processor and a device control program stored on the memory and executable on the processor, the device control program, when executed by the processor, implementing the steps of the device control method according to any one of claims 3 to 4.
7. The utility model provides an intelligent household equipment remote control system, includes a plurality of intelligent household equipment, its characterized in that, intelligent household equipment remote control system still includes: the cloud platform of claim 5, the IVR system of claim 6, and a number of user terminals interacting with the IVR system.
8. A computer-readable storage medium, characterized in that a device control program is stored thereon, which when executed by a processor implements the steps of the device control method according to any one of claims 1 to 2.
9. A computer-readable storage medium, characterized in that a device control program is stored thereon, which when executed by a processor implements the steps of the device control method according to any one of claims 3 to 4.
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| CN101616381A (en) * | 2008-06-23 | 2009-12-30 | 中国移动通信集团重庆有限公司 | A kind of tele-control system and method based on short message |
| CN101997989B (en) * | 2009-08-28 | 2015-06-03 | 中兴通讯股份有限公司 | Remote control business and system for telecommunication network |
| CN102789682B (en) * | 2012-07-13 | 2015-12-16 | 惠州Tcl移动通信有限公司 | A kind of method and system of remote control home electrical appliance |
| US9265079B2 (en) * | 2014-03-13 | 2016-02-16 | Microsoft Technology Licensing, Llc | Authentication and pairing of devices using a machine readable code |
| CN104283745A (en) * | 2014-09-12 | 2015-01-14 | 小米科技有限责任公司 | Method, device and system for controlling intelligent household equipment |
| CN105978775A (en) * | 2016-07-29 | 2016-09-28 | 镇江惠通电子有限公司 | Speech control system and speech control method |
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