CN107154884A - Cloud platform, IVR system, apparatus control method and system, readable storage medium storing program for executing - Google Patents
Cloud platform, IVR system, apparatus control method and system, readable storage medium storing program for executing Download PDFInfo
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- CN107154884A CN107154884A CN201710332898.6A CN201710332898A CN107154884A CN 107154884 A CN107154884 A CN 107154884A CN 201710332898 A CN201710332898 A CN 201710332898A CN 107154884 A CN107154884 A CN 107154884A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/282—Controlling appliance services of a home automation network by calling their functionalities based on user interaction within the home
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
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- Automation & Control Theory (AREA)
- General Engineering & Computer Science (AREA)
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Abstract
The invention discloses a kind of apparatus control method, comprise the following steps：Cloud platform receives the authentication request for the user terminal input data that IVR system is sent, and feeds back authenticating result；Upon successful authentication, interacted by IVR system with user terminal, for determining apparatus to be controlled and its function to be controlled；Set up communication with the apparatus to be controlled be connected, ask the apparatus to be controlled execution function to be controlled, and by response results from the IVR system to apparatus to be controlled described in client feeds back.The invention also discloses a kind of cloud platform, IVR system, intelligent home device tele-control system and a kind of computer-readable recording medium.The present invention realizes user also can carry out remote control in the case of no smart mobile phone or no internet to intelligent home device, enhance Consumer's Experience.
Description
Technical field
The present invention relates to equipment control technology field, more particularly to a kind of cloud platform, IVR system, apparatus control method and
System, readable storage medium storing program for executing.
Background technology
At present, with the development of science and technology, increasing intelligent home device enters the routine work of people, learned
In practising and living.The basic demand of smart home is that user can be remotely accessed and be controlled to intelligent home device.
In the prior art, the control mode for intelligent home device is mostly with mutual by mobile phone A PP or WEB page
The mode of networking accesses cloud platform, and realizes the remote control to intelligent home device by cloud platform, or directly passes through intelligence
Can terminal-pair intelligent home device progress remote control.Above-mentioned control mode must set up to possess smart mobile phone or internet ring
Realized under conditions of border.
The above-mentioned remote controlled manner for intelligent home device seems convenient, then can not actually under some special screnes
Use, such as user is that can only use plain old telephone without using the old man of smart phone, the smart mobile phone of user without electricity
Or without internet etc., and then the remote control to intelligent home device can not be realized under special screne, so as to reduce
The smart home experience of user.
The content of the invention
The purpose of the present invention is to be to provide a kind of apparatus control method, cloud platform, IVR system and equipment remote control
System, it is intended to which the technical problem to the remote control of intelligent home device can not be realized under special screne by solving user.
To achieve the above object, the invention provides a kind of apparatus control method, the control method includes：
Cloud platform receives the authentication request for the user terminal input data that IVR system is sent, and feeds back authenticating result；
Upon successful authentication, interacted by IVR system with user terminal, for determining apparatus to be controlled and its function to be controlled；
Communication is set up with the apparatus to be controlled to be connected, and asks the apparatus to be controlled to perform the function to be controlled, and pass through institute
State the response results of apparatus to be controlled described in IVR system to client feeds back.
Preferably, cloud platform receives the authentication request for the user terminal input data that IVR system is sent, and feeds back authenticating result
The step of include：
Cloud platform receives the authentication request for the user terminal incoming call that IVR system is sent, and feeds back authenticating result；
The authentication request that the incoming call confirms the user terminal input authentication code that IVR system is sent after authorizing is received, and
Feed back authenticating result.
Preferably, it is described to be interacted upon successful authentication by IVR system with user terminal, for determine apparatus to be controlled and its
The step of function to be controlled, includes：
Upon successful authentication, the current controllable device inquiry request that IVR system is sent is received, and feeds back currently controllable set
It is standby；
The device code of the current controllable device of the user terminal input of IVR system forwarding is received, for determining apparatus to be controlled；
The apparatus to be controlled functional inquiry request that IVR system is sent is received, and feeds back apparatus to be controlled function；
The function code of the apparatus to be controlled function of the user terminal input of IVR system forwarding is received, for determining described to be controlled set
Standby function to be controlled.
In addition, to achieve the above object, the present invention also proposes a kind of apparatus control method, the apparatus control method bag
Include：
IVR system receives user terminal input data, and asks cloud platform to authenticate user terminal input data, and will
The authenticating result of cloud platform feedback is forwarded to user terminal；
Upon successful authentication, interacted respectively with cloud platform and user terminal, for determining apparatus to be controlled and its work(to be controlled
Energy；
The apparatus to be controlled for receiving cloud platform feedback performs the response results of the function to be controlled, and the response is tied
Fruit feeds back to user terminal.
Preferably, the IVR system receives user terminal input data, and asks cloud platform to the user terminal input data
The step of being authenticated, and the authenticating result that cloud platform is fed back is forwarded into user terminal includes：
IVR system receives user terminal incoming call, and request cloud platform is authenticated to the incoming call, and it is flat to receive cloud
The authenticating result of platform feedback；
When the incoming call has been authorized, the authentication code request cloud platform of user terminal input is notified to enter the authentication code
Row authentication, and receive the authenticating result of cloud platform feedback.
Preferably, it is described to be interacted respectively with cloud platform and user terminal upon successful authentication, for determining apparatus to be controlled
And its step of function to be controlled includes：
Upon successful authentication, request cloud platform inquires about current controllable device, and the current controllable device that cloud platform is fed back
It is forwarded to user terminal；
Receive the device code of the current controllable device of user terminal input and be forwarded to cloud platform, so that cloud platform is according to described
Device code, determines apparatus to be controlled；
Cloud platform is asked to inquire about the function of the apparatus to be controlled, and the function for the apparatus to be controlled that cloud platform is fed back turns
It is sent to user terminal；
Receive the function code of the apparatus to be controlled of user terminal input and be forwarded to cloud platform, so that cloud platform is according to described
Function code, determines the function to be controlled of the apparatus to be controlled.
In addition, to achieve the above object, the present invention also proposes a kind of intelligent home device tele-control system, including some
Intelligent home device, it is characterised in that the intelligent home device tele-control system also includes：Cloud platform described above and
IVR system and some user terminals interacted with the IVR system.
Apparatus control method proposed by the present invention, cloud platform prestore and preserve user profile, be authorized to square number,
The relevant information of associated authentication information and equipment, user by or fixed line call IVR system landline telephone when, user
By providing, authorization number and relevant information ask confirmation correctness through IVR system to cloud platform server and then control is set
It is standby.Equivalent to for a user, it is only necessary to know that authorized number and associated authentication information can just be entered to smart home
Row remote control, it is to avoid be unable in the case of without smart mobile phone or without internet the hair of the situation of remote control
It is raw, so as to improve user for equipment control control property and convenience.
Brief description of the drawings
Fig. 1 is the circuit theory schematic diagram of the embodiment of smart machine tele-control system one of the present invention；
Fig. 2 is the schematic flow sheet of present device control method first embodiment；
The refinement schematic flow sheet that Fig. 3 is step S110 in Fig. 2；
The refinement schematic flow sheet that Fig. 4 is step S120 in Fig. 2；
Fig. 5 is the schematic flow sheet of present device control method second embodiment；
The refinement schematic flow sheet that Fig. 6 is step S210 in Fig. 5；
The refinement schematic flow sheet that Fig. 7 is step S220 in Fig. 5；
Fig. 8 is that the sequential that Fig. 1 medium-long ranges control system carries out the preferred embodiment of remote control one to intelligent home device is shown
It is intended to.
The realization, functional characteristics and advantage of the object of the invention will be described further referring to the drawings in conjunction with the embodiments.
Embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
Reference picture 1, Fig. 1 is the circuit theory schematic diagram of the embodiment of smart machine tele-control system one of the present invention.
1st, overall frame structure includes：
(1) intelligent home device：Including air-conditioning, television set, water heater, refrigerator etc..
(2) smart home cloud platform：Abbreviation cloud platform, cloud platform server storage cloud platform user profile, is authorized to
Square information, registration facility information and cloud platform user are with being authorized to square relationship, cloud platform user and the pass of registration equipment
Connection relation and the incidence relation for being authorized to side and registration equipment.
(3) IVR user interface subsystems：Abbreviation IVR system, IVR system is responsible for carrying out interactive voice with being authorized to side, will
The request for being authorized to side's input is converted to request that cloud platform can recognize and obtains the operating result that cloud platform is returned, and passes through language
The response of sound mode is authorized to side.And during IVR system can only household cloud platform a part.
2nd, each several part connected mode method
(1) the certain communication modes of user terminal are attached with IVR system, for example, utilize mobile phone incoming call IVR system；
(2) IVR system is connected and interacted by wirelessly or non-wirelessly connected mode with cloud platform.Wherein wireless connection side
Formula has WLAN, Wi-Fi, router etc.；
(3) intelligent home device by Internet of Things net mode and smart home cloud platform communicate and can be by interaction response
The remote control notification of equipment user.
3rd, the remote control implementation process based on frame structure
When user terminal, IVR system, cloud platform and intelligent home device by it is above-mentioned mode is connected as described in 2 when, far
Process control process is as follows：
First, user terminal calls IVR system by communication apparatus such as mobile phone, fixed lines, and IVR system passes through the friendship with user terminal
Mutually receive authentication request of the user terminal to input information；
Then, the information received is converted to the recognizable information of cloud platform and sent to cloud platform by IVR system, and is asked
Cloud platform is authenticated to this information；
Again, upon successful authentication, IVR system confirms apparatus to be controlled and treated by being interacted with user terminal and cloud platform
Control function；
Finally, IVR is received after control data, and request cloud platform performs command adapted thereto, and receives the sound of cloud platform feedback
Should result send to user terminal.
Below based on Fig. 1, further the equipment control process to cloud platform is illustrated.
The present invention provides a kind of method that authorized side passes through IVR system remote control intelligent household equipment.
Embodiment one：
Reference picture 2, Fig. 2 is the schematic flow sheet of present device control method first embodiment.
Step S110, cloud platform receives the authentication request for the user terminal input data that IVR system is sent, and feeds back authentication knot
Really；
The equipment that mobile phone or fixed line that user terminal described in the present embodiment is used including user etc. have ability to communicate.
User terminal input data refers to that user uses the numeral or symbolic information (0-9, ※, #) described in the button of equipment.
In the present embodiment, when IVR system interacts the authentication request for receiving user terminal input data with user terminal, Yun Ping
Platform can receive the authentication request sent after IVR system is changed by information, authentication process then be carried out to information, and authentication is tied
Fruit feeds back to IVR system.Interacting for user terminal and IVR system is key-press input by IVR system voice broadcast and user terminal
Come carry out.For example, working as user terminal incoming call IVR system, then IVR system can send user terminal incoming call to cloud platform first
And ask cloud platform to authenticate this number, then receive the authenticating result of cloud platform feedback.If authenticating successfully, IVR systems
System meeting verbal announcement user simultaneously requires that user terminal inputs authentication code；If failed authentication, IVR system can voice broadcast correlation letter
Breath, and rejection this number.When receiving authentication code, IVR system sharp can ask cloud platform to be authenticated in the same way,
When receiving the authenticating result of feedback, the corresponding authentication result information by way of voice broadcast.
Cloud platform is for the authentication request received, and its authentication mode has many kinds, for example, the checking of password, user number
Code checking, particular arrangement combination numeral, digital signature etc. is verified using Certificate Authority.In the present embodiment, authentication
Mode is the information that is stored using cloud platform described above and user terminal input information (including password, number, particular arrangement
The numeral of combination and with character ※ and # combination etc.) contrasted, if information is identical with stored information, authenticate successfully；
If difference, fails.
Step S120, upon successful authentication, is interacted by IVR system with user terminal, for determining apparatus to be controlled and its treating
Control function；
In the present embodiment, when being authenticated successfully using above-mentioned authentication mode, cloud platform can be according to the equipment query of IVR system
Request, the controllable list of devices of feedback user, user can think device to be controlled according to the list of devices selection provided.Root
According to the actual conditions of user, the offer of list of devices can be so：IVR system voice broadcast list of devices, and different set
Have different numeral to replace, for example, 1 represents air-conditioning, 2 represents TV, 3 represents refrigerator etc., and user is corresponding by selection
Numeral determine the selection of equipment；After equipment selects to confirm, IVR system corresponding work(for selection in the same way
Energy, such as using air-conditioning as selected equipment, then list of devices can be for 1 representative refrigeration, 2 representatives are heated, 3 represent dehumidifying etc..If with
The refrigerating function of selection air-conditioning is wanted at family, then only need to input 1 after list of devices comes out, 1 be inputted after feature list comes out, i.e.,
Air conditioner refrigerating function may be selected.
In the present embodiment, user can just enter function to be controlled selection step only after apparatus to be controlled is confirmed, here
Numeral simply classification is made a distinction, without in all senses.
Step S130, sets up communication with the apparatus to be controlled and is connected, ask the apparatus to be controlled to perform the function to be controlled,
And by response results from the IVR system to apparatus to be controlled described in client feeds back.
In the present embodiment, when above-mentioned two selects to confirm simultaneously, IVR system can ask cloud platform according to selected information
Perform corresponding instruction.For example, user it is selected be air-conditioning refrigerating function, then cloud platform can be built with the air-conditioning in user family
A kind of vertical communication connection, and corresponding instruction is sent to air-conditioning, operating air conditioner implements refrigerating function.One described in the present embodiment
Communication connection is planted, its connected mode has a variety of, including：It is wired and wireless, and radio connection has WLAN, Wi-Fi, road
By device etc..
In the present embodiment, after air-conditioning performs command adapted thereto selection corresponding function, cloud platform can pass through set communication link
The mode of connecing receives air-conditioning to perform the information of correlation, and interacting by IVR system and user terminal, sends information to user
End.
In the present embodiment, user terminal is interacted with IVR system, IVR system and cloud platform carry out information interchange, Yun Ping
Platform is interacted with intelligent home device, and the remote control to intelligent home device is realized using these three interactive relations.Wherein
The most a little it is：User terminal is only interacted with IVR system.In this interaction, more embody
It is a kind of without network interaction, a kind of this interactive mode has broken away from the limitation of network so that user can be more convenient, simple remote
Process control intelligent home device.
Embodiment two：
Reference picture 3, the refinement schematic flow sheet that Fig. 3 is step S110 in Fig. 2.Based on above-described embodiment one, in this implementation
In example, above-mentioned steps S110 further comprises：
Step S1101, cloud platform receives the authentication request for the user terminal incoming call that IVR system is sent, and feeds back authentication
As a result；
In the present embodiment, when user terminal incoming call IVR system, incoming call can be passed through message switching mode by IVR system
To cloud platform, and cloud platform is asked to be authenticated, the authenticating result then fed back according to cloud platform utilizes the mode of voice broadcast
Notify user terminal.When user terminal incoming call IVR system, now IVR system can send the number of incoming call equipment to cloud platform, and
Request cloud platform is authenticated to this incoming call, and IVR system can receive the authenticating result of cloud platform feedback afterwards, if incoming call number
Code be authorized number, then IVR system can voice broadcast authentication successful information, and ask user terminal input authentication code；If
Uncommitted number during incoming call, then IVR system is notified that user terminal input is wanted to carry out the number of authentication request, and incites somebody to action
This number, which is sent to cloud platform, asks to authenticate.
Step S1102, receives the mirror that the incoming call confirms the user terminal input authentication code that IVR system is sent after authorizing
Power request, and feed back authenticating result.
In the present embodiment, when incoming call is authenticated successfully, IVR system can send voice requirement user input authentication code
(permutation and combination into numeric string), and the message switching mode through IVR system, to cloud platform, request authentication then will authentication knot
Fruit feeds back to user terminal using voice mode.Because number is a things for being not belonging to secrecy, authentication code is to user identity
Reaffirming for information, only when user terminal inputs number and all correct authentication code, just confirms that user has the right to control intelligence
Can home equipment.When cloud platform receives the authentication request of user terminal, the authentication information that can input user terminal is deposited with itself
The information of storage is contrasted, then contrast authenticating result is fed back into IVR system, and when the authentication fails, IVR system can verbal announcement
It inputs authentication code mistake to user terminal, and requires that user terminal inputs authentication code again, when the certain number of times (it is assumed that 3 times) of input
During authentication code, if failed authentication again, this number of now IVR system meeting rejection；If authenticating successfully, voice broadcast is authenticated successfully
Information simultaneously does subsequent operation.
Embodiment three：
Reference picture 4, the refinement schematic flow sheet that Fig. 4 is step S120 in Fig. 2.Based on above-described embodiment one, in this implementation
In example, above-mentioned steps S120 further comprises：
Step S1201, upon successful authentication, receives the current controllable device inquiry request that IVR system is sent, and feedback is worked as
Preceding controllable device；
Step S1202, receives the device code of the current controllable device of the user terminal input of IVR system forwarding, for determining
Apparatus to be controlled；
Step S1203, receives the apparatus to be controlled functional inquiry request that IVR system is sent, and feed back apparatus to be controlled function；
Step S1204, receives the function code of the apparatus to be controlled function of the user terminal input of IVR system forwarding, for determining
The function to be controlled of the apparatus to be controlled.
In the present embodiment, when user terminal number and authentication code while when authenticating successfully, IVR system can ask cloud platform to be inquired about
This user's controllable device list.Cloud platform is according to user profile, inquiry and the user couple in the information database of storage
The equipment answered, after feature list will be provided after user terminal selection equipment, wherein form of each list as described in step S120.
In the present embodiment, by taking air-conditioning as an example, it is assumed that the device code that air-conditioning is stored in cloud platform is 1, each work(of air-conditioning
Can corresponding function code be：1 represents refrigeration, 2 representatives are heated, 3 representatives dehumidify etc..When cloud platform is with the offer list of above-mentioned form
When, IVR system can to this list of user terminal voice broadcast, when user terminal inputs numeral 1 (device code corresponding to air-conditioning is 1),
Just control air-conditioning is have selected, then IVR system can ask the controllable function of cloud platform searching air conditioner, IVR system family language again
Sound reports this feature list, and user terminal inputs (the corresponding function of refrigeration of numeral 1 again according to the list of devices that IVR system is reported
1) code is.So far, user just have selected the refrigerating function of control air-conditioning according to prompting.
In the present embodiment, employ user terminal and interacted with IVR system, IVR system carries out information interchange with cloud platform,
More importantly user terminal is when receiving the voice broadcast of information of IVR system, only by a series of numeral and row
What the numeric string that row are combined just determined desired control is equipment and its function, and this mode to set for smart home
Standby remote control is more convenient and quick, and the operation of user is also simpler.
Further, based on Fig. 1, the equipment control process to IVR is further illustrated.
Example IV：
Reference picture 5, Fig. 5 is the schematic flow sheet of present device control method second embodiment.
Step S210, IVR system receives user terminal input data, and asks cloud platform to reflect user terminal input data
Power, and the authenticating result that cloud platform is fed back is forwarded to user terminal；
The present invention is interacting and then to control in intelligent home device, the present embodiment based on user terminal and IVR system,
IVR system is when receiving user terminal incoming call, and the information (number, authentication code) that IVR system can input user terminal is changed
And ask cloud platform to be authenticated, after cloud platform authentication terminates, the feedback of cloud platform authenticating result can be received, and pass through voice
Authenticating result is notified user terminal by the mode of report.
In the present embodiment, when user terminal utilizes mobile phone incoming call IVR system, incoming call can be entered row information by IVR system
Conversion regime asks cloud platform to be authenticated to cloud platform.When receiving the information of authentication request, cloud platform can be according to certainly
The information of body storage is contrasted with it, the result for contrasting authentication then is fed back into IVR system, if incoming call is authenticated into
Work(, then IVR system can voice broadcast authentication successful information and require user terminal input authentication code；If incoming call failed authentication,
Now IVR system understands voice broadcast failed authentication information and requires that the number of authentication is wanted in user terminal input, then by this number
Sent after information conversion to cloud platform and ask to authenticate, if now failed authentication, IVR system meeting voice broadcast failure information is simultaneously refused
This number is connect, if authenticating successfully, IVR system voice broadcast successful information, and require that user terminal inputs authentication code.
When user terminal input authentication code is authenticated, authentication code information is converted to the recognizable letter of cloud platform by IVR system
Breath, and ask authentication.Then cloud platform is contrasted according to the information database related to authorized number of storage, if contrast
As a result it is identical, then authenticate successfully, if comparing result is different, failed authentication.After the completion of authentication, IVR system can receive cloud and put down
The authenticating result of platform, and voice broadcast associated authentication information, to user terminal, authenticating successfully can then carry out next step operation；Work as authentication
During failure, IVR system may require that user terminal inputs authentication code and authenticated again, when the certain number of times (it is assumed that 3 times) of input
Authentication code when, if authenticating result still to failure, this number of rejection.
Step S220, upon successful authentication, is interacted with cloud platform and user terminal respectively, for determine apparatus to be controlled and
Its function to be controlled；
In the present embodiment, when the information that cloud platform feeds back to IVR system is that above-mentioned user terminal input data is authenticated successfully,
IVR system can ask cloud platform to inquire about user's controllable device list, and can be asked according to the Query Result of client feeds back
Device to be controlled is thought in user terminal selection, when IVR system receives the device code of user terminal input, request cloud platform inquiry institute
The controllable functions list of equipment is stated, and the Query Result of feedback is sent to the selection of user terminal requirement user terminal.
In the present embodiment, user terminal is mainly used in input selection equipment and function and is replaced setting using device code
Standby, function code replaces the mode of function, for example, representing air-conditioning for equipment 1,2 representing TV, 3 represent refrigerator etc., works as user terminal
During input equipment code, the feature list of the meeting requesting query equipment, by taking air-conditioning as an example, when user terminal input 1, IVR system meeting
The controllable function of cloud platform searching air conditioner institute is asked, now, cloud platform can be received and voice broadcast function list is to user terminal,
1 represents refrigeration, 2 representatives are heated, 3 representatives dehumidify etc., and user terminal just can select the function of wanting to control according to list.
In the present embodiment, user is to understand equipment and feature list by the voice broadcast of IVR system, and inputs representative
The numeral of distinct device and function determines apparatus to be controlled and function to be controlled, and numeral here simply makes a distinction to classification, does not have
Have in all senses.
Step S230, the apparatus to be controlled for receiving cloud platform feedback performs the response results of the function to be controlled, and will
The response results feed back to user terminal.
In the present embodiment, when user terminal have selected apparatus to be controlled and its function to be controlled, IVR system will ask cloud platform
Perform command adapted thereto.With example in step S2201, when user selects the refrigerating function of air-conditioning, cloud platform and sky just may require that
Transfer in row communication and refrigerating function is performed by interaction.After command adapted thereto has been performed, IVR system can receive cloud platform feedback
Response results, and this result is sent to user terminal using voice broadcasting modes.
Embodiment five：
Reference picture 6, the refinement schematic flow sheet that Fig. 6 is step S210 in Fig. 5.Based on above-described embodiment four, in this implementation
In example, above-mentioned steps S210 further comprises：
Step S2101, IVR system receives user terminal incoming call, and request cloud platform is authenticated to the incoming call,
And receive the authenticating result of cloud platform feedback；
In the present embodiment, when user terminal incoming call IVR system, incoming call can be passed through message switching mode by IVR system
To cloud platform, and cloud platform is asked to be authenticated, the authenticating result then fed back according to cloud platform, and utilize the side of voice broadcast
Formula notifies user terminal.
In the present embodiment, because user terminal incoming call may not be authorized or can be with number of control device
Code, herein by user utilize other people mobile phone incoming call IVR systems exemplified by, when user terminal incoming call IVR system, IVR system can first by
Incoming call enters row information conversion, then sends the information of conversion to cloud platform and asks cloud platform to be authenticated, now very
Obvious meeting failed authentication, IVR system receives the result of the failed authentication of cloud platform feedback, then utilizes the mode of voice broadcast
Failed authentication information is sent to user terminal, and asks user terminal input to want the number authenticated.Treat that user terminal is inputted to wait to authenticate
During number, IVR system sharp will ask cloud platform to be authenticated again in the same way, receive authenticating result and voice broadcast
Feed back to user terminal.If success, interactive voice carries out subsequent operation；If failure, this user terminal of rejection.
Step S2102, when the incoming call has been authorized, notifies user terminal input authentication code, request cloud platform is to institute
State authentication code to be authenticated, and receive the authenticating result of cloud platform feedback.
In the present embodiment, when authenticating successfully, IVR system is asked and receives user terminal input authentication code, then asks cloud
Platform confirms whether this authentication code has authenticated.When cloud platform, which is authenticated, to be completed, IVR system receives the authentication knot of cloud platform feedback
Really, and by way of voice broadcast authenticating result is sent to user terminal.If failed authentication, IVR system requires described and used
Family end inputs authentication code again and request cloud platform confirms whether the authentication code that user terminal is inputted again authenticates again, in input one
Determine after number of times (it is assumed that 3 times) authentication code, if still failed authentication, voice broadcast failed authentication information, and rejection this number；If
Authenticate successfully, then IVR system can ask the current controllable list of devices of cloud platform inquiry authentication successful user.
Embodiment six：
Reference picture 7, the refinement schematic flow sheet that Fig. 7 is step S220 in Fig. 5.Based on above-described embodiment four, in this implementation
In example, above-mentioned steps S220 further comprises：
Step S221, upon successful authentication, request cloud platform inquire about current controllable device, and by cloud platform feed back it is current
Controllable device is forwarded to user terminal；
Step S222, receives the device code of the current controllable device of user terminal input and is forwarded to cloud platform, so that cloud is flat
Platform determines apparatus to be controlled according to the device code；
Step S223, request cloud platform inquires about the function of the apparatus to be controlled, and described to be controlled is set what cloud platform was fed back
Standby function is forwarded to user terminal；
Step S224, receives the function code of the apparatus to be controlled of user terminal input and is forwarded to cloud platform, so that cloud is flat
Platform determines the function to be controlled of the apparatus to be controlled according to the function code.
In the present embodiment, when the success of above-mentioned authentication, IVR system can be interacted with user terminal and cloud platform, to confirm to treat
Control equipment and function to be controlled.First, when authenticating successfully, IVR system can ask cloud platform to inquire about the controllable equipment of user
List, and user terminal is notified by way of voice broadcast, then require user terminal input equipment code；Then, treat that user terminal is defeated
Enter after device code, request cloud platform inquires about the feature list corresponding to the equipment, and notifies use by mode same as above
Family end, and require user terminal input function code；Now just confirm apparatus to be controlled and corresponding function to be controlled.
Above-mentioned described device code and function code are different using different digitized representation as described in abovementioned steps
Information, but numeral is used only to progress list differentiation, without any practical significance.
In the present invention, after step S130 or step S230, also comprise the following steps：
Step S301, IVR system sends voice broadcast implementing result, and points out user to select next step branch code；
Step S302, IVR system receive user terminal input branch code, and according to branch code indicated by information perform into
Single stepping.
In the present embodiment, it is when user terminal receives the equipment response results that are fed back by IVR system, user terminal
The further operational order of IVR system prompting, i.e. branch's code can be received.When user terminal input represents the branch of returning equipment list
During code, user terminal can be interacted with IVR system again, select apparatus to be controlled, and true by IVR system and interacting for cloud platform
Recognize function to be controlled, be connected and equipment is controlled finally by cloud platform and apparatus to be controlled foundation communication；When user terminal inputs generation
When table returns to the device code of feature list, user terminal can be interacted with IVR system, select function to be controlled (now band control equipment
Do not change), and perform subsequent operation；When user terminal inputs the branch's code for representing and terminating this operation, IVR system can be asked
Cloud platform terminates this operation.
By taking embodiment one or four as an example, when user terminal selects the refrigerating function of control air-conditioning, cloud platform can be entered with air-conditioning
Row communicates and sends the instruction that air-conditioning performs refrigerating function, and when air-conditioning completes refrigerating operation, it is anti-that cloud platform can receive air-conditioning
The response results of feedback, and this result is sent to user terminal by IVR system, while may require that user does further operation.When
User terminal receive response results and further operate branch code (for example：1 representative reselects apparatus to be controlled, 2 representatives and selected again
Select function to be controlled, 3 representatives and terminate this operation) when, if user terminal input 1, IVR system can send controllable set to user terminal again
Standby list；If user terminal input 2, IVR system can send the feature list of air-conditioning to user again；If user terminal input 3, table
Show that operation terminates, terminate this operation.
This programme is to interact to carry out remote control to intelligent home device with IVR system based on user, whole
In control program implementation process, that is done required for user has：Authentication number, input authentication code, input relevant device needed for input
The a series of numeral input such as code and function code.A step is often carried out, IVR system understands the corresponding implementing result of voice broadcast,
And point out user the operation for carrying out next step.This interactive mode make it that the operation of user is more simple, for smart home
Control is more convenient.
Reference picture 8, Fig. 8 is that Fig. 1 medium-long ranges control system carries out the preferred embodiment of remote control one to intelligent home device
Time diagram.
Further, in order to aid in understanding that smart home of the present invention shares authorization method, provide herein and smart home is set
Standby to carry out the preferred embodiment of remote control one, the method for intelligent home device remote control includes：
1, equipment user calls IVR system fixed number by mobile phone or fixed line；
2, IVR system request cloud platform confirms whether incoming call has authorized；
3, whether cloud platform inquiry database identification incoming call has authorized and returning result；If incoming call unauthorized,
The IVR system rejection number, otherwise continues；
4, IVR system sends voice user welcome and accesses and require that user inputs authentication code；
5, it is authorized to side and sends authentication code；
6, IVR system request cloud platform authentication；
7, cloud platform is authenticated and returns to authenticating result；If failed authentication, IVR system sends the requirement of failed authentication voice
User inputs authentication code and jumps to the 4th step again；Otherwise continue；
8, IVR system request cloud platform inquires about current controllable device list；
9, cloud platform returns to current controllable device list；
10, IVR system sends the current controllable device list of voice broadcast and requires that user selects device to be controlled；
11, authorized side sends the device code of selection；
12, IVR system request cloud platform inquiry has selected functions of the equipments list；
13, cloud platform returns and has selected functions of the equipments list；
14, IVR system sends voice broadcast and has selected functions of the equipments list and pointed out user to select the function to be controlled；
15, authorized side sends the function code of selection；
16, IVR system request cloud platform performs the functions of the equipments of selection；
17, cloud platform system is communicated with the equipment selected, and request equipment performs the control function of selection；
18, equipment respond request simultaneously returns to implementing result；
19, cloud platform returns to implementing result；
20, branch's code that IVR system sends voice broadcast implementing result and points out user to select next step；
21, it is authorized to the branch's code for sending selection；
22, if user select branch into returning equipment list if jump to the 8th step；If what user selected branches into return
Feature list then jumps to the 9th step；If branching into for user's selection terminates this control operation, IVR system request cloud platform knot
Shu Benci control operations.
23, this control operation conversation end.
The present invention also provides a kind of cloud platform.
The present invention is included based on cloud platform：Memory, processor and it is stored on the memory and can be in the processing
The facility control program run on device, realizes equipment control as described above when the facility control program is by the computing device
Step in the embodiment one, two, three of method processed.
Wherein, the smart home for the prompt message run on the processor, which is shared when authoring program is performed, to be realized
Method can refer to method each embodiment of present device control, will not be repeated here.
The present invention also provides a kind of IVR system.
The present invention is included based on IVR system：Memory, processor and it is stored on the memory and can be in the processing
The facility control program run on device, realizes equipment control as described above when the facility control program is by the computing device
Method and step in the example IV of system, five, six.
Wherein, the smart home for the prompt message run on the processor, which is shared when authoring program is performed, to be realized
Method can refer to method each embodiment of present device control, will not be repeated here.
The embodiment of the present invention also proposes a kind of computer-readable recording medium.
Be stored with facility control program on computer-readable recording medium of the present invention, and the facility control program is by processor
The step of smart home as described above shares authorization method is realized during execution.
Wherein, the method that the display program for the prompt message run on the processor is realized when being performed can refer to
Each embodiment of present device control method, will not be repeated here.
The method for the equipment control that the present embodiment is proposed, user profile, authorized side are prestored and preserve in cloud platform
The relevant information of number, associated authentication information and equipment, user by or fixed line call IVR system landline telephone when
Wait, user is entered by providing authorization number and relevant information through IVR system to cloud platform server request confirmation correctness
And control device.Equivalent to for a user, it is only necessary to know that authorized number and associated authentication information and input are certain
Digital information can just carry out remote control to smart home, it is to avoid in the feelings without smart mobile phone or without internet
Be unable under condition remote control the occurrence of so that improve user for equipment control control property and convenience.
It should be noted that herein, term " comprising ", "comprising" or its any other variant are intended to non-row
His property is included, so that process, method, article or system including a series of key elements not only include those key elements, and
And also including other key elements being not expressly set out, or also include for this process, method, article or system institute inherently
Key element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that including this
Also there is other identical element in process, method, article or the system of key element.
The embodiments of the present invention are for illustration only, and the quality of embodiment is not represented.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Understood based on such, technical scheme is substantially done to prior art in other words
Going out the part of contribution can be embodied in the form of software product, and the computer software product is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disc, CD), including some instructions to cause a station terminal equipment (can be mobile phone,
Computer, server, air conditioner, or network equipment etc.) perform method described in each of the invention embodiment.
The preferred embodiments of the present invention are these are only, are not intended to limit the scope of the invention, it is every to utilize this hair
Equivalent structure or equivalent flow conversion that bright specification and accompanying drawing content are made, or directly or indirectly it is used in other related skills
Art field, is included within the scope of the present invention.
Claims (11)
1. a kind of apparatus control method, it is characterised in that the apparatus control method comprises the following steps：
Cloud platform receives the authentication request for the user terminal input data that IVR system is sent, and feeds back authenticating result；
Upon successful authentication, interacted by IVR system with user terminal, for determining apparatus to be controlled and its function to be controlled；
Communication is set up with the apparatus to be controlled to be connected, and asks the apparatus to be controlled to perform the function to be controlled, and pass through the IVR
The response results of apparatus to be controlled described in system to client feeds back.
2. apparatus control method as claimed in claim 1, it is characterised in that the cloud platform receives the use that IVR system is sent
The authentication request of family end input data, and include the step of feed back authenticating result：
Cloud platform receives the authentication request for the user terminal incoming call that IVR system is sent, and feeds back authenticating result；
Receive the incoming call and confirm the authentication request of the user terminal input authentication code that IVR system is sent after authorizing, and feed back
Authenticating result.
3. apparatus control method as claimed in claim 1, it is characterised in that it is described upon successful authentication, by IVR system with
User terminal is interacted, for including the step of determining apparatus to be controlled and its function to be controlled：
Upon successful authentication, the current controllable device inquiry request that IVR system is sent is received, and feeds back current controllable device；
The device code of the current controllable device of the user terminal input of IVR system forwarding is received, for determining apparatus to be controlled；
The apparatus to be controlled functional inquiry request that IVR system is sent is received, and feeds back apparatus to be controlled function；
The function code of the apparatus to be controlled function of the user terminal input of IVR system forwarding is received, for determining the apparatus to be controlled
Function to be controlled.
4. a kind of apparatus control method, it is characterised in that the apparatus control method comprises the following steps：
IVR system receives user terminal input data, and asks cloud platform to authenticate user terminal input data, and cloud is put down
The authenticating result of platform feedback is forwarded to user terminal；
Upon successful authentication, interacted respectively with cloud platform and user terminal, for determining apparatus to be controlled and its function to be controlled；
The apparatus to be controlled for receiving cloud platform feedback performs the response results of the function to be controlled, and the response results are anti-
It is fed to user terminal.
5. apparatus control method as claimed in claim 4, it is characterised in that the IVR system receives user terminal input data,
And ask cloud platform to authenticate the user terminal input data, and the authenticating result that cloud platform is fed back is forwarded to user
The step of end, includes：
IVR system receives user terminal incoming call, and request cloud platform is authenticated to the incoming call, and it is anti-to receive cloud platform
The authenticating result of feedback；
When the incoming call has been authorized, user terminal input authentication code is notified, request cloud platform is reflected to the authentication code
Power, and receive the authenticating result of cloud platform feedback.
6. apparatus control method as claimed in claim 4, it is characterised in that it is described upon successful authentication, respectively with cloud platform
And user terminal is interacted, for including the step of determining apparatus to be controlled and its function to be controlled：
Upon successful authentication, request cloud platform inquires about current controllable device, and the current controllable device that cloud platform is fed back is forwarded
To user terminal；
Receive the device code of the current controllable device of user terminal input and be forwarded to cloud platform, so that cloud platform is according to the equipment
Code, determines apparatus to be controlled；
Cloud platform is asked to inquire about the function of the apparatus to be controlled, and the function for the apparatus to be controlled that cloud platform is fed back is forwarded to
User terminal；
Receive the function code of the apparatus to be controlled of user terminal input and be forwarded to cloud platform, so that cloud platform is according to the function
Code, determines the function to be controlled of the apparatus to be controlled.
7. a kind of cloud platform, it is characterised in that the cloud platform includes：Memory, processor and it is stored on the memory
And the facility control program that can be run on the processor, the facility control program by during the computing device realize such as
The step of apparatus control method any one of claims 1 to 3.
8. a kind of IVR system, it is characterised in that the IVR system includes：Memory, processor and it is stored in the memory
Facility control program that is upper and can running on the processor, is realized when the facility control program is by the computing device
The step of apparatus control method as any one of claim 4 to 6.
9. a kind of intelligent home device tele-control system, including some intelligent home devices, it is characterised in that the intelligent family
Occupying device remote control system also includes：IVR system described in cloud platform, claim 8 described in claim 7 and with institute
State some user terminals of IVR system interaction.
10. a kind of computer-readable recording medium, it is characterised in that the equipment that is stored with computer-readable recording medium control
Processing procedure sequence, the facility control program realizes equipment control as claimed any one in claims 1 to 3 when being executed by processor
The step of method.
11. a kind of computer-readable recording medium, it is characterised in that the equipment that is stored with computer-readable recording medium control
Processing procedure sequence, realizes the equipment control as any one of claim 4 to 6 when the facility control program is executed by processor
The step of method.
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