CN106936621B - A kind of work order storm control method, apparatus and system - Google Patents
A kind of work order storm control method, apparatus and system Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0604—Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time
- H04L41/0622—Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time based on time
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/14—Network analysis or design
- H04L41/147—Network analysis or design for predicting network behaviour
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Abstract
The present invention provides a kind of work order storm control method, apparatus and system, the work order storm control method includes: that the alarm that will acquire carries out the matching of worksheet processing mark, and acquisition needs the first of worksheet processing to alert；In default dimension, is counted according to default detection time interval, the worksheet processing amount that will be generated in default detection time section to first alarm, obtain a statistical result；According to the statistical result, work order storm is judged whether there is；Work order storm if it exists then generates the work order for sending the first treatment people to changing the processing order that flow direction arrives second processing personnel.Above scheme shows that dynamic changes work order flow direction there are when work order storm in statistical result, avoids a large amount of work orders from sending to a line troubleshooting personnel, realize timely, the intelligent control of work order storm by carrying out the statistical forecast of worksheet processing amount to alarm.
Description
Technical field
The present invention relates to communication network administrative skill field, in particular to a kind of work order storm control method, device and
System.
Background technique
The traffic demands explosive increase and network size driven with data service is growing and complexity
Change, the quick networking of especially 4G further increases complexity, isomerism and the flattening of network, a failure or a certain unknown cause
It may cause and rapidly occur in a large amount of alarm short time, form alarm windstorm, network management system performance is caused to decline rapidly or even be
System collapse etc. seriously affects.In addition, as telecommunications industry network management is intelligent, trend of centralization, network management system is from equipment
After acquisition alarm, most of alarm by intelligence pretreatment be transparent to automatically a line troubleshooting personnel (only retain small part without
Method intelligently tasks troubleshooting personnel after pretreatment personnel progress artificial treatment is sent in pretreatment alarm again), troubleshooting personnel
Work order information is obtained by special equipment or dedicated cell phone software and carries out troubleshooting, and alarm windstorm can generate greatly in this case
A line troubleshooting personnel are transparent in the amount work order short time, alarm windstorm evolves into work order storm, influences troubleshooting personnel
Normal handling failure (such as obtain work order cell phone software hang, can not positioning failure), increases its workload.Therefore, by having
The method of effect controls work order storm, make the quick localization process failure of troubleshooting personnel to ensure communication network it is stable,
Safely providing good service has great significance.
Because work order storm there is work order amount is big, the characteristics of rapidly distributing in the short time, needs effectively to control it
System could read positioning, handling failure fastly.In current scheme, by the control of alarm windstorm, worksheet processing alarm is reduced, it can certain journey
Degree reduces work order amount.Network management level concurrently runs raising by abandoning part alarm or reduction alarm report, increasing thread at present
The methods of processing capacity, alarm association compression control alarm windstorm.In addition, alarm association compression control method refer to it is logical
It crosses alarm and merges compression reduction alarm amount, to control alarm windstorm.Generally speaking, these methods are all by network management level
Strategy controls alarm windstorm, avoids the even system crash of network management system performance rapid decrease, while may also be certain
Degree reduces work order amount.But these methods cause network management performance rapid decrease even system to collapse mainly for alarm windstorm is solved
Routed problem cannot but avoid the generation of work order storm completely, and such as increase thread concurrently runs raising processing capacity and do not reduce
Alarm amount or work order amount, other reduce alarm amount scheme be not the control of needle work order amount also not necessarily can be reduced it is ideal
Work order amount, and the control method that work order storm also can not simply apply alarm windstorm is controlled.
In addition, after directly mainly thering is alarm to inhibit worksheet processing and WorkForm System by hand the control method of work order storm at present
Platform deletes list.The former refers to when there is alarm windstorm, and in worksheet processing state is waited, monitoring personnel can by hand press down alarm for alarm
Worksheet processing processed avoids becoming work order storm；The latter refers to that alarm windstorm forms work order storm after alerting worksheet processing, can pass through WorkForm System
Backstage, which is deleted, singly solves the problems, such as work order storm.But these schemes are not carried out intelligence, and worksheet processing alarm amount is big and the time
Concentration, person's development time delay and system processing delay are difficult to before making worksheet processing by manually inhibiting all storms to alert in time；Group
List is deleted on WorkForm System backstage manually after list, is on the one hand deleted list and is difficult to operate without criterion, batch deletes the work order of work order storm
It is difficult to ensure that each failure there can be work order follow-up simultaneously, troubleshooting personnel may be influenced by, which on the other hand having sent, is normally handled
Failure (such as delete work order cell phone software before list may hang, delete after list work order missing can not positioning failure).
Summary of the invention
The technical problem to be solved in the present invention is to provide a kind of work order storm control methods, apparatus and system, to solve
The problem of existing work order storm control method timeliness is poor, poor operability, intelligence degree are low, influences troubleshooting efficiency.
In order to solve the above-mentioned technical problem, the embodiment of the present invention provides a kind of work order storm control method, comprising:
The alarm that will acquire carries out the matching of worksheet processing mark, and acquisition needs the first of worksheet processing to alert；
In default dimension, it is in default detection time section according to default detection time interval, to first alarm
The worksheet processing amount of generation is counted, a statistical result is obtained；
According to the statistical result, work order storm is judged whether there is；
Work order storm if it exists then generates the work order for sending the first treatment people to changing flow direction to second processing personnel's
Processing order.
Further, the default dimension is the dimension of area name, equipment manufacturer and the combination of network class triple.
Further, the most short worksheet processing time delay of alarm is divided between the default detection time, preset detection time section when
The long duration for being greater than or equal to default detection time interval.
Further, described in default dimension, it is examined according to default detection time interval, to first alarm default
The step of worksheet processing amount that surveying will generate in the period is counted, obtains a statistical result specifically:
It obtains and compression is associated according to default association reduced rule to first alarm, obtained association compression knot
Fruit；
Obtain the addition logic rules of first alarm；
According to the association compression result and the additional logic rules, if judgement obtains first alarm in default inspection
It surveys and generates worksheet processing in the period, then alert the worksheet processing amount in the default dimension belonging to corresponding to for described first and add one；
When reaching the default corresponding detection moment in detection interval, obtain in the default dimension in default detection time section
Statistical result.
Further, described according to the statistical result, the step of judging whether there is work order storm specifically:
Threshold value thresholding in the predetermined threshold period in the current statistic period of the statistical result and setting is carried out
Compare, obtains a comparison result；
If the comparison result shows that the statistical result is greater than the threshold value thresholding, prove in the default detection
Between there are work order storms in section.
Further, the work order storm control method further include:
Obtain the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；
According to the worksheet processing amount sample, the threshold value thresholding in the predetermined threshold period in the current statistic period is determined.
Further, described according to the worksheet processing amount sample, it determines in the predetermined threshold period in the current statistic period
Threshold value thresholding the step of specifically:
According to formula: T=max { Ti, Tmin } obtains the threshold value door in the predetermined threshold period in the current statistic period
Limit；Wherein,
T is the threshold value thresholding in the predetermined threshold period in the current statistic period, and Tmin is preset minimum threshold threshold
Value, Ti is the reference threshold obtained by the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；Wherein,
Ti=a × (μ+bS), a are amplification coefficient, and b is coefficient of standard deviation, when μ is the predetermined threshold in a upper measurement period
Between worksheet processing amount sample in section average value, S is the worksheet processing amount sample in the predetermined threshold period in a upper measurement period
Standard deviation.
Further, the work order storm control method further include:
Work order storm if it exists then generates the alarm of work order storm.
Further, the work order storm alarm includes: alarm title, province, area name, equipment manufacturer, network point
The threshold value of the estimated worksheet processing amount and current work order storm that are counted under class, generation time, work order storm detection time section, work order storm
One of thresholding is a variety of.
The embodiment of the present invention provides a kind of work order storm control device, comprising:
Worksheet processing alarm obtains module, and the alarm for will acquire carries out the matching of worksheet processing mark, obtains and needs the of worksheet processing
One alarm；
Statistical module, for being examined default according to default detection time interval, to first alarm in default dimension
The worksheet processing amount that surveying will generate in the period is counted, and a statistical result is obtained；
Judgment module, for judging whether there is work order storm according to the statistical result；
Work order storm processing module then generates for work order storm if it exists and changes the work order for sending the first treatment people to
Unsteady flow to arrive second processing personnel processing order.
Further, the statistical module includes:
First acquisition unit is associated compression according to default association reduced rule to first alarm for obtaining,
Obtained association compression result；
Second acquisition unit, for obtaining the addition logic rules of first alarm；
Statistic unit, for according to the association compression result and the additional logic rules, if judging to obtain described the
One alarm generates worksheet processing in default detection time section, then by the worksheet processing amount in the corresponding affiliated default dimension of the first alarm
Add one；
Third acquiring unit, for obtaining in default detection when reaching the default corresponding detection moment in detection interval
Between statistical result in default dimension in section.
Further, the judgment module includes:
Comparing unit, for will be in the predetermined threshold period in the current statistic period of the statistical result and setting
Threshold value thresholding is compared, and obtains a comparison result；
Judging unit proves if showing that the statistical result is greater than the threshold value thresholding for the comparison result
There are work order storms in the default detection time section.
Further, the work order storm control device further include:
Sample acquisition module, for obtaining the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；
Threshold determination module, for determining the predetermined threshold time in the current statistic period according to the worksheet processing amount sample
Threshold value thresholding in section.
Further, the work order storm control device further include:
Generation module is alerted, for work order storm if it exists, then generates the alarm of work order storm.
The embodiment of the present invention provides a kind of work order storm control system, comprising:
Acquisition device, alarm association compression pretreatment unit, work order distribute device, work order storm control device, man-machine friendship
Mutual device and display device；Wherein,
Acquisition device, the acquisition for being alerted；
Alarm association compresses pretreatment unit, is associated pressure according to default association reduced rule for the alarm to acquisition
Contracting obtains association compression result, and association compression result is pushed to work order storm control device；
Work order distributes device, for carrying out worksheet processing mark and alerting the generation of additional logic, and worksheet processing is identified and is alerted
Additional logic is pushed to work order storm control device；
Work order storm control device for obtaining the alarm of acquisition device acquisition, and is compressed according to alarm association and is pre-processed
Device and work order distribute the pushed information of device, carry out the detection of work order storm；
Display device, for showing the testing result of work order storm control device；
Human-computer interaction device, for distributing device, work order to acquisition device, alarm association compression pretreatment unit, work order
Storm control device and display device are controlled；
Wherein, work order storm control device includes:
Worksheet processing alarm obtains module, and the alarm for will acquire carries out the matching of worksheet processing mark, obtains and needs the of worksheet processing
One alarm；
Statistical module, for being examined default according to default detection time interval, to first alarm in default dimension
The worksheet processing amount that surveying will generate in the period is counted, and a statistical result is obtained；
Judgment module, for judging whether there is work order storm according to the statistical result；
Work order storm processing module then generates for work order storm if it exists and changes the work order for sending the first treatment people to
Unsteady flow to arrive second processing personnel processing order.
The beneficial effects of the present invention are:
Above scheme shows in statistical result there are when work order storm by carrying out the statistical forecast of worksheet processing amount to alarm,
Dynamic changes work order flow direction, and a large amount of work orders is avoided to send to a line troubleshooting personnel, realizes timely, the intelligence control of work order storm
System.
Detailed description of the invention
Fig. 1 shows the overview flow charts of the work order storm control method of the embodiment of the present invention one；
Fig. 2 indicates to judge whether there is the flow diagram of the method for work order storm；
Fig. 3 indicates the overview flow chart of the work order storm control method of the embodiment of the present invention two；
Fig. 4 is indicated to the control flow after the completion of being detected and detected with the presence or absence of work order storm；
Fig. 5 indicates the module diagram of the work order storm control device of the embodiment of the present invention；
Fig. 6 indicates the composed structure schematic diagram of the work order storm control system of the embodiment of the present invention；
Fig. 7 indicates that the file of the detection of work order storm and control imports interface schematic diagram；
Fig. 8 shows the list selection interface schematic diagrames of the detection of work order storm and control；
The work step schematic diagram of Fig. 9 expression work order storm control system.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, right below in conjunction with the accompanying drawings and the specific embodiments
The present invention is described in detail.
Poor, poor operability, intelligence degree are low for existing work order storm control method timeliness by the present invention, influence event
The problem of hindering treatment effeciency provide a kind of work order storm control method, apparatus and system.
Embodiment one
As shown in Figure 1, the work order storm control method of the embodiment of the present invention one, comprising:
Step 11, the alarm that will acquire carries out the matching of worksheet processing mark, and acquisition needs the first of worksheet processing to alert；
Step 12, it in default dimension, alerts according to default detection time interval, to described first in default detection time
The worksheet processing amount that will be generated in section is counted, and a statistical result is obtained；
Step 13, according to the statistical result, work order storm is judged whether there is；
Step 14, work order storm if it exists then generates the work order for sending the first treatment people to changing flow direction at second
The processing order of reason personnel；
It should be noted that first treatment people is a line troubleshooting personnel, second processing personnel are pretreatment
Personnel.
It needs, when carrying out the statistical forecast of worksheet processing amount, first has to filter out the alarm for needing to carry out worksheet processing.It is logical
In normal situation, because including " worksheet processing mark " this field in each alarm of acquisition, but after collecting alarm, Mei Gegao
" worksheet processing mark " this field in police does not record content, at this moment needs to carry out these alarms of acquisition of worksheet processing rule
Match, if matching obtains the alarm and needs to carry out worksheet processing, " worksheet processing mark " field of the alarm is filled with "Yes", otherwise,
" worksheet processing mark " field of the alarm is filled with "No", then using worksheet processing mark alerted whether the screening of worksheet processing, this
What place screened should be all alarms that " worksheet processing mark " field is filled with "Yes".
It should be noted that the default dimension is the dimension of area name, equipment manufacturer and the combination of network class triple,
Because area name, equipment manufacturer and each attribute of network class all have multiple values, worksheet processing is being carried out in the present invention
When the statistical forecast of amount, area name, equipment manufacturer and network class can be first depending on, multiple dimensions are set, for example, dimension 1:
Guangzhou-producer's A-LTE wireless network, dimension 2: Shenzhen-producer's A-LTE wireless network, dimension 3: Guangzhou-producer's B-3G network
Deng, when needing to carry out the statistics of worksheet processing alarm, which is carried out with area name, equipment manufacturer and network class it is corresponding,
To be matched to corresponding dimension.
It should also be noted that, in the work order storm control method, the selection about default detection time interval (t1)
It can refer to most short worksheet processing time delay (worksheet processing alerts immediately, i.e., except the alarm that worksheet processing time delay is 0), the selection of t1 need to be less than or equal to each
The most short worksheet processing time delay of Yanzhong just can guarantee the control for flow to change before all kinds of alarm worksheet processings when class alerts worksheet processing, examine simultaneously
Consider detection consumption system resource, t1 should exhaust possible length, it is therefore preferred that t1 can be set as to most short worksheet processing time delay；And default inspection
Period (t2) is surveyed when determining, t2 need to be made, which to be more than or equal to t1, just can guarantee that the period of detection does not omit, and can preferably incite somebody to action
T2 is set as equal with t1.
Optionally, the step 12 is specifically included when realizing:
Step 121, it obtains and compression is associated according to default association reduced rule to first alarm, obtained association
Compression result；
Step 122, the addition logic rules of first alarm are obtained；
Step 123, according to the association compression result and the additional logic rules, if judgement obtains first alarm
Worksheet processing is generated in default detection time section, then the worksheet processing amount in the corresponding affiliated default dimension of the first alarm is added one；
Step 124, it when reaching the default corresponding detection moment in detection interval, obtains pre- in default detection time section
If the statistical result in dimension.
It should be noted that the mainly estimation to worksheet processing amount that step 12 is realized, worksheet processing amount be estimated as simulating it is next
The alarm worksheet processing of a detection time section, to obtain the statistical result of worksheet processing amount, specially according to alert the estimated worksheet processing time into
Row statistics, if the estimated worksheet processing time of certain alarm in next detection time section, by area name belonging to the alarm, sets
Standby producer, network class dimension add one in the counting of next detection time section；In addition, if network management deploys derivative rule, certain
A little alarms can be associated with compression or derive new alarm, alert be attached in the form of child alarm of plaintiff derives in alarm, in this case
The statistics to worksheet processing amount add one by the estimated worksheet processing time of derivative alarm (it is primary alert because as the not independent worksheet processing of child alarm therefore
It is not counted)；In addition, certain alarms can be appended to before in job order no longer if network management deploys additional rule
Independent worksheet processing, the alarm that not counting will add in this case do not change its flow direction yet.
Step 12 is accomplished that and counts in advance to the work order that will be distributed, and the generation of work order storm is prevented with this,
Such as be divided into 10 minutes between default detection time, the length for presetting detection time section is also 10 minutes, it is assumed that from 6 points of morning to
Ten two points progress work order storm detection, then the detection moment of this period be respectively 6:00,6:10,6:20 ..., 12:00,
And what each detection moment counted is this detection moment to the worksheet processing that will be generated between next detection moment, such as:
8:00 statistics is the worksheet processing that will be generated in this period of 8:00 to 8:10, when testing result shows the work order that will be distributed
When amount is greater than the pre-value thresholding of worksheet processing, then need to carry out the alarm of work order storm.
It should be noted that after obtaining statistical result, need to according to the statistical result to whether to occur work order storm into
Row judgement, specifically, the specific implementation of the step 13 are as follows:
Step 131, by the threshold value in the predetermined threshold period in the current statistic period of the statistical result and setting
Thresholding is compared, and obtains a comparison result；
Step 132, it if the comparison result shows that the statistical result is greater than the threshold value thresholding, proves described pre-
If there are work order storms in detection time section.
It should be noted that the threshold value thresholding can be calculated according to history worksheet processing situation, optionally, threshold is obtained
The step of value thresholding, specifically includes:
Obtain the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；
According to the worksheet processing amount sample, the threshold value thresholding in the predetermined threshold period in the current statistic period is determined.
Specifically, described according to the worksheet processing amount sample, it determines in the predetermined threshold period in the current statistic period
The step of threshold value thresholding are as follows:
According to formula: T=max { Ti, Tmin } obtains the threshold value door in the predetermined threshold period in the current statistic period
Limit；Wherein,
T is the threshold value thresholding in the predetermined threshold period in the current statistic period, and Tmin is preset minimum threshold threshold
(the go wrong Ti that causes to calculate of acquisition is especially small in order to prevent, causes the mistake for frequently occurring work order storm to be accused, carries out for value
The setting of preset minimum threshold threshold value), Ti is by the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period
Obtained reference threshold；Wherein,
Ti=a × (μ+bS), a are amplification coefficient, and b is coefficient of standard deviation, when μ is the predetermined threshold in a upper measurement period
Between worksheet processing amount sample in section average value, S is the worksheet processing amount sample in the predetermined threshold period in a upper measurement period
Standard deviation.
In practical applications, it can use a formulation for being the period to carry out threshold value thresholding in month, and consider one day
The periodicity of interior work order variation, each dimension can divide several threshold time periods for one day, and (threshold time period here is with detection time
Duan Butong, threshold time period are the entry-into-force time sections an of threshold value.Preferably can be divided into 2-3 threshold time period for one day) it sets
Set different threshold values (threshold value thresholding is then the worksheet processing amount thresholding in detection time section), it is preferable that the system of the previous moon can be taken
It counts and is analyzed.
Be illustrated below to the process for obtaining threshold value thresholding using the above method: statistical dimension is Guangzhou-A producer-LTE
Wirelessly, detection time interval and detection time section are 10min, and (one shares 18 ten to threshold time period 6:00a.m-9:00a.m
Minute, each Guangzhou 10min-A producer-LTE wireless estimated worksheet processing amount is a sample), the previous moon is to have 30 days April,
18 × 30=540 sample composition sample set is then shared, calculates corresponding mean value and standard deviation according to this 540 data.Root again
Guangzhou-A producer-LTE wireless May 6 can be calculated according to formula T=max { Ti, Tmin } and formula Ti=a × (μ+bS):
The threshold value thresholding T of 00a.m-9:00a.m.
It, can be flexible according to statistical data about the selection of amplification coefficient a, coefficient of standard deviation b during the threshold value thresholding calculates
Setting.A can be adjusted the size of threshold value by the standard deviation of sample set, that is, be passed through Linear Amplifer with Linear Amplifer threshold value, b
Degree of fluctuation adjusts the size of threshold value.Under normal circumstances, preferably a takes 1.It accidentally accuses, b can be taken greatly a bit in order to reduce, it is excellent
Selection of land b can take 5 or more.About the selection of minimum threshold Tmin, can to one value of the unified setting of all dimensions such as 20 (with
Network size is related), cause the too low mistake for causing frequent work order storm of thresholding to be accused for guaranteeing to go wrong because of acquisition.
During the threshold value thresholding calculates, multiple threshold time periods can be divided by one day and threshold value is set, such as night every morning
Between engineering terminate to start worksheet processing, having accumulated night does not have the alarm of worksheet processing, which can be especially more, can be by this
Period is set as a threshold time period；After accumulation alerts whole worksheet processings, worksheet processing amount restores normal, can set second threshold time
Section.In order to facilitate maintenance, threshold time period should not be arranged too much, preferably one day settable 2-3 threshold time period.
The threshold value thresholding calculating can calculate generation according to historical data by program automatically, can also be by manually leading
Historical data report calculates out.Preferably, it recalculates within one month a subthreshold to be updated, with adaptive 1 year different month
The cyclically-varying of work order amount；It can be according to same in addition, encountering the scenes such as festivals or holidays block, OMC (operation and maintenance center) cutover
Class historical data, which calculates, updates threshold value.
As shown in Fig. 2, the present embodiment judge whether there is the main flow of work order storm are as follows:
It is counted based on alarm worksheet processing mark, area name, equipment manufacturer, network class alarm four-tuple, it is specific first
To the alarm matching worksheet processing rule after acquisition, obtains whether the worksheet processing of worksheet processing identifies, filtered out by worksheet processing mark and need worksheet processing
Alarm；To screening the alarm of wanting worksheet processing according to the area name strong with failure correspondence, equipment manufacturer, network class three
Tuple combination at dimension carry out in the detection period by detection time interval the statistics of estimated worksheet processing amount；If in some detection period
The statistic of certain dimension is greater than preset threshold value and then determines that work order storm will be present in the period dimension；Otherwise, recognize
For the period, the dimension does not have work order storm.
It should also be noted that, the entry-into-force time of the work order storm control method is the alarm worksheet processing time, if night engineering
Period stops worksheet processing, the then Detection & Controling without work order storm.
Above scheme of the present invention, when work order storm will be occurred by detecting, adjustment work order flow direction avoids work order whole
The problem of flowing to a line troubleshooting personnel, causing troubleshooting person works amount heavy, or cause work order drain process.
Embodiment two
As shown in figure 3, the work order storm control method of the embodiment of the present invention two, comprising:
Step 31, the alarm that will acquire carries out the matching of worksheet processing mark, and acquisition needs the first of worksheet processing to alert；
Step 32, it in default dimension, alerts according to default detection time interval, to described first in default detection time
The worksheet processing amount that will be generated in section is counted, and a statistical result is obtained；
Step 33, according to the statistical result, work order storm is judged whether there is；
Step 34, work order storm if it exists then generates the work order for sending the first treatment people to changing flow direction at second
The processing order of reason personnel；
Step 35, work order storm if it exists then generates the alarm of work order storm.
It should be noted that if work order storm will be generated by detecting, then need the work order storm in a manner of alerting
Notify network management personnel, work order storm alarm includes but is not limited to be: alarm title, province, area name, instrument factory
The estimated worksheet processing amount and current work order counted under family, network class, generation time, work order storm detection time section, work order storm
One of threshold value thresholding of storm is a variety of；It should be noted that the statistical result that ought detect estimated worksheet processing amount again is lower than
The alarm of work order storm is eliminated when threshold value thresholding.
Monitoring personnel sees that work order storm alerts, and informs that work order pre-processes personnel after can be pretreated, describes alarm
Essential information and possible cause；It can also hinder by corresponding process report.The change work order storm flow direction is that will send a line to originally
The work order dynamic of troubleshooting personnel changes flow direction and arrives pretreatment personnel, and the work order for sending pretreatment personnel to originally is constant, simultaneously
It is work order storm to add work order storm identification notification in the work order content of the work order under work order storm to pre-process personnel's work order
Lower generation.
As shown in figure 4, to the control flow after the completion of being detected and detected with the presence or absence of work order storm specifically:
Acquisition alarm；
According to the alarm of acquisition, the detection of work order storm is carried out, work order storm is judged whether there is, if there is work order wind
Cruelly, then work order storm alarm notification monitoring personnel is reported, and the work order dynamic for sending a line troubleshooting personnel to originally is changed
Flow to pretreatment personnel；Then whether artificial arbitration, artificial pretreatment alarm are caused by network failure, Network Abnormal, if
It is to be caused by network failure, Network Abnormal, then sends a small amount of work order to troubleshooting personnel for failure, and intercept other work orders,
Cause if not by network failure, Network Abnormal, normal worksheet processing to troubleshooting personnel, it is preferable that setting batch distributes function
Work order batch can be sent to corresponding line troubleshooting personnel；
If there is no work order storm, then normal worksheet processing is carried out by original process, finally carry out closed-loop process.
For the present invention using the work order storm control method of alarm four-tuple, this method can be executed automatically by system realizes work
Single storm intelligent measurement；Using the control method based on dynamic adjustment work order flow direction, it is intelligent in time before worksheet processing to be able to achieve system
Control, become work order storm formation last line of defense, effectively control work order storm formation, avoid its to troubleshooting personnel at
It manages the influence of failure, mitigate its workload.
Embodiment three
As shown in figure 5, the embodiment of the present invention three provides a kind of work order storm control device, comprising:
Worksheet processing alarm obtains module 51, and the alarm for will acquire carries out the matching of worksheet processing mark, and acquisition needs worksheet processing
First alarm；
Statistical module 52, for being preset according to default detection time interval, to first alarm in default dimension
The worksheet processing amount that will be generated in detection time section is counted, and a statistical result is obtained；
Judgment module 53, for judging whether there is work order storm according to the statistical result；
Work order storm processing module 54, for work order storm if it exists, then the work order of the first treatment people will be sent to by generating
Change the processing order that flow direction arrives second processing personnel.
Wherein, the default dimension is the dimension of area name, equipment manufacturer and the combination of network class triple；It is described pre-
If being divided into the most short worksheet processing time delay of alarm between detection time, the duration for presetting detection time section is greater than or equal to default detection time
The duration at interval.
Optionally, the statistical module 52 specifically includes:
First acquisition unit is associated compression according to default association reduced rule to first alarm for obtaining,
Obtained association compression result；
Second acquisition unit, for obtaining the addition logic rules of first alarm；
Statistic unit, for according to the association compression result and the additional logic rules, if judging to obtain described the
One alarm generates worksheet processing in default detection time section, then by the worksheet processing amount in the corresponding affiliated default dimension of the first alarm
Add one；
Third acquiring unit, for obtaining in default detection when reaching the default corresponding detection moment in detection interval
Between statistical result in default dimension in section.
Optionally, the judgment module 53 specifically includes:
Comparing unit, for will be in the predetermined threshold period in the current statistic period of the statistical result and setting
Threshold value thresholding is compared, and obtains a comparison result；
Judging unit proves if showing that the statistical result is greater than the threshold value thresholding for the comparison result
There are work order storms in the default detection time section.
It should be noted that the work order storm control device further include:
Sample acquisition module, for obtaining the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；
Threshold determination module, for determining the predetermined threshold time in the current statistic period according to the worksheet processing amount sample
Threshold value thresholding in section.
Optionally, the threshold determination module is specifically used for:
According to formula: T=max { Ti, Tmin } obtains the threshold value door in the predetermined threshold period in the current statistic period
Limit；Wherein,
T is the threshold value thresholding in the predetermined threshold period in the current statistic period, and Tmin is preset minimum threshold threshold
Value, Ti is the reference threshold obtained by the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；Wherein,
Ti=a × (μ+bS), a are amplification coefficient, and b is coefficient of standard deviation, when μ is the predetermined threshold in a upper measurement period
Between worksheet processing amount sample in section average value, S is the worksheet processing amount sample in the predetermined threshold period in a upper measurement period
Standard deviation.
Optionally, the work order storm control device further include:
Generation module is alerted, for work order storm if it exists, then generates the alarm of work order storm.
Wherein, when the alarm of work order storm includes: alarm title, province, area name, equipment manufacturer, network class, generation
Between, in the threshold value thresholding of estimated worksheet processing amount and current work order storm that is counted under work order storm detection time section, work order storm
It is one or more.
It should be noted that the work order storm control device is device corresponding with above-mentioned work order storm control method,
All implementations of above-mentioned work order storm control method are suitable for the work order storm control device embodiment, can also reach phase
Same technical effect.
Example IV
As shown in fig. 6, the embodiment of the present invention provides a kind of work order storm control system, comprising:
Acquisition device 61, alarm association compression pretreatment unit 62, work order distribute device 63, work order storm control device
64, human-computer interaction device 65 and display device 66；Wherein,
Acquisition device 61, the acquisition for being alerted；
Alarm association compresses pretreatment unit 62, is associated for the alarm to acquisition according to default association reduced rule
Compression obtains association compression result, and association compression result is pushed to work order storm control device；
Work order distributes device 63, for carrying out worksheet processing mark and alerting the generation of additional logic, and worksheet processing is identified and is accused
Alert additional logic is pushed to work order storm control device；
Work order storm control device 64 compresses pre- place for obtaining the alarm of acquisition device acquisition, and according to alarm association
Reason device and work order distribute the pushed information of device, carry out the detection of work order storm；
Display device 66, for showing the testing result of work order storm control device；
Human-computer interaction device 65, for distributing device to acquisition device 61, alarm association compression pretreatment unit 62, work order
63, work order storm control device 64 and display device 66 are controlled；
Wherein, work order storm control device 64 includes:
Worksheet processing alarm obtains module, and the alarm for will acquire carries out the matching of worksheet processing mark, obtains and needs the of worksheet processing
One alarm；
Statistical module, for being examined default according to default detection time interval, to first alarm in default dimension
The worksheet processing amount that surveying will generate in the period is counted, and a statistical result is obtained；
Judgment module, for judging whether there is work order storm according to the statistical result；
Work order storm processing module then generates for work order storm if it exists and changes the work order for sending the first treatment people to
Unsteady flow to arrive second processing personnel processing order.
In conjunction with concrete application scene, the work order storm control system is described in detail as follows:
Each device establishes interface in the way of Fig. 6, it should be noted that acquisition device 61 refers on producer's network management herein
The acquisition device 61 of layer, this six devices can be realized by way of software programming.
Acquisition device 61 and alarm association compression pretreatment unit 62, work order distribute device 63, work order storm control device
64 and display device 66 connect, for each device obtain alarm use.
Alarm association compression pretreatment unit 62 and acquisition device 61, work order storm control device 64, work order distribute device
63, human-computer interaction device 65, display device 66 connect, it from acquisition device 61, human-computer interaction device 65 respectively obtains alert and
Association compression or preprocessing rule are associated compression and pretreatment according to rule to alarm, after association compression and pretreatment
Result be transmitted to work order storm control device 64 and carry out estimated worksheet processing meter number and the detection of work order storm, be transmitted to work order and distribute dress
Set 63 carry out alarm work order distribute, be transmitted to display device 66 show compression result, preprocessed state.
Work order storm control device 64 and acquisition device 61, alarm association compression pretreatment unit 62, work order distribute device
63, human-computer interaction device 65, display device 66 connect, it compresses pretreatment unit 62, work order from acquisition device 61, alarm association
Device 63, human-computer interaction device 65 is distributed to obtain alarm respectively, the association alerted compression situation and worksheet processing rule match result, chase after
Add the detected rule of situation and work order storm, to carry out the detection of work order storm, the result that will test is transmitted to work order and distributes
Device 63 changes worksheet processing flow direction, is transmitted to the output of human-computer interaction device 65 statistical report form, is transmitted to the display work order storm of display device 66
Alarm.
Work order distributes device 63 and acquisition device 61, alarm association compression pretreatment unit 62, work order storm control device
64, human-computer interaction device 65, display device 66 connect, it compresses pretreatment unit 62, work order from acquisition device 61, alarm association
Storm control device 64, human-computer interaction device 65 obtain association compression and pre-processed results respectively, work order storm testing result, are
No enabling changes work order flow direction (human-computer interaction device 65), carries out the matching, work order addition and worksheet processing service of worksheet processing rule, and will
Additional result notice work order storm control device 64 carries out the detection of work order storm so as to it, and worksheet processing result is transmitted to display device 66
It shows worksheet processing state, in addition can carry out artificial worksheet processing by 65 pairs of part alarms of human-computer interaction device.
Human-computer interaction device 65 is distributed with alarm association compression pretreatment unit 62, work order storm control device 64, work order
Device 63, display device 66 connect, it can configure work order storm detected rule (such as threshold value) and deactivate or enable work order storm
Detection function, the compression of configuration alarm association and preprocessing rule, deactivated or enabling worksheet processing flow direction changes function, setting is alerted and shown
Filter condition etc. obtains the statistical result output statistical report form of estimated worksheet processing amount for detection threshold value from work order storm control device 64
Design reference, and artificial worksheet processing or the work order for sending to pretreatment personnel is carried out to turn send a line troubleshooting personnel or report knot
Deng.Wherein, the work order storm detection of human-computer interaction device 65 and control relevant portion reference interface are as shown in Figure 7 and Figure 8,
In, the interface of Fig. 7 is that file imports interface 70, and the interface of Fig. 8 is list selection interface 80.Rule in human-computer interaction device 65
(whether work order storm generates work order storm announcement after occurring for title, dimension, threshold value entry-into-force time section, threshold value, storm alarm identifier
It is alert), storm worksheet processing mark (whether work order storm changes work order flow direction after occurring) be defined as a rule, can inquire, increase newly,
It deletes, derived rule；Wherein, relevant information fields can be inputted and carry out rule query, rule can be edited, be deleted after inquiry
And export；Newly-increased rule can increase newly one by one, can also fill in a plurality of rule, point with file import feature elder generation downloads template
Hit selection, verification clicks importing again and carries out batch importing；It clicks and saves done change, cancellation does not save done change then
More；In addition, reference of the historical statistics report for threshold value setting can also be exported, report form is as shown in table 1.
1 historical statistics report of table
Display device 66 and acquisition device 61, work order storm control device 64, alarm association compress pretreatment unit 62, work
Device 63, the connection of human-computer interaction device 65 are singly distributed, filters and show the alarm in acquisition device 61, display work order storm is accused
It is alert, device 63, which is distributed, from alarm association compression pretreatment unit 62, work order obtains alarm association compression and pretreated state, work
It singly distributes state to be shown, alarm display filter condition etc. is arranged by human-computer interaction device 65.
The workflow of present system is as follows: the acquisition alarm of acquisition device 61 is used for other modules；Alarm association pressure
Contracting pretreatment unit 62, work order distribute device 63 and are associated compression, pretreatment, and group from the acquisition alarm of acquisition device 61 respectively
Single rule match generates the additional logic of work order, work order is waited to distribute；Work order storm control device 64 is obtained from acquisition device 61 and is accused
Police obtains alarm association compression result from alarm association compression pretreatment unit 62, distributes the acquisition worksheet processing rule of device 63 from work order
The then logic that matching result and work order add, and then carry out the detection of work order storm；And the result that will test is transmitted to work order and distributes dress
63 adjustment work orders flow direction is set, work order storm is transmitted to display device 66 and work order storm is reported to alert if detecting；Work order distributes device
63 obtain the alarm association compression association of pretreatment unit 62 compression and pre-processed results, obtain and examine from work order storm control device 64
Result is surveyed to carry out work order addition and distribute；Human-computer interaction device 65 turns to send a line troubleshooting to the work order for sending pretreatment personnel to
Personnel or directly report knot additionally can be carried out artificial worksheet processing, obtain estimated worksheet processing amount statistics knot from work order storm control device 64
Fruit output related statements the operation such as are configured to each device；Display device 66 can alarm to each device and processing shape
State is shown.
The work step of work order storm control system of the invention is as shown in figure 9, specific as follows:
Step 91: acquisition device 61 is acquired from producer's network management and is alerted, and other devices are obtained from acquisition device 61 and alerted, and is obtained
Form can be acquisition device 61 push be also possible to other device timing acquisitions.
Step 92: alarm association compresses pretreatment unit 62 and obtains whether alarm detection has alarm to wait from acquisition device 61
Association compression or pretreatment, are associated compression and pretreatment if having to it, and association compression result is pushed the control of work order storm
Device 64 processed carries out storm detection, and association compression and pre-processed results push work order are distributed device 63 and wait additional work order or group
It is single.
Step 93: work order distributes device 63 and obtains alarm from acquisition device 61, and the matching of worksheet processing rule is carried out to alarm
Obtain whether the worksheet processing of worksheet processing identifies, worksheet processing is identified into push work order storm control device 64, has next detected whether alarm etc.
To worksheet processing, have and alarm is then matched into additional rule, additional logic is pushed into work order storm control device 64.
Step 94: work order storm control device 64 judges whether to reach detection time point, if obtaining if from acquisition device 61
Alarm is taken, association compression result is obtained from alarm association compression pretreatment unit 62, distributes device 63 from work order and obtain alarm group
Single mark and additional logic；Work order storm control device 64 filters out and worksheet processing is wanted to alert according to alarm and its worksheet processing mark, according to
It is associated with compression result and additional logic carries out the detection of work order storm.The result that will test is pushed to display device 66 and reports work order wind
Alert cruelly, be pushed to work order distribute device 63 dynamically change work order flow direction, will statistics and testing result push human-computer interaction device
65 generate historical statistics report.
Step 95: work order distributes device 63 and obtains association compression and pretreatment knot from alarm association compression pretreatment unit 62
Fruit；Testing result is obtained from work order storm control device 64, according to testing result dynamic adjustment work order flow direction, if pressing without storm
Correlation alarm is changed to pretreatment personnel from sending a line troubleshooting personnel to if having storm by former process worksheet processing；Work order distributes
Device 63 waits the alarm arrival worksheet processing time to distribute or add work order.
Step 96: 65 equity work order to be pre-treated of human-computer interaction device turns to send to a line troubleshooting people after being pre-processed
Member or report knot work order, when work order distribute the information such as 63 resource of device it is incomplete or go wrong can not auto form delivering when, or have alarm
When appearance leakage is sent, related personnel can pass through the manual worksheet processing of 65 human-computer interaction device of human-computer interaction device 65 or mend single；Man-machine friendship
65 human-computer interaction device 65 of mutual device can obtain statistics and testing result from work order storm control device 64, generate historical statistics report
Table is for exporting statistical threshold, in addition, the rule of each device can be arranged by human-computer interaction device 65.
Above-mentioned artificial worksheet processing step is optional step, can realize the automatic group of intelligence by step 95 when being not required to artificial worksheet processing
It is single.
Step 97: display device 66 periodically actively obtains the information of other devices or receives other device pushed informations, into
And show current alarm information, and the various states of alarm.Display device 66 is obtained from work order storm control device 64 and is detected
As a result, display work order storm alarm notification monitoring personnel.
Above-mentioned acquisition device 61, alarm association compression pretreatment unit 62, work order storm control device 64, work order distribute dress
Set 63, human-computer interaction device 65, display device 66 operation be different device carries out parallel (but according to above-mentioned process exist centainly
Timing).
The present invention is mainly accomplished that: according to alarm worksheet processing mark, area name, equipment manufacturer, network class alarm four
Tuple counts the estimated worksheet processing amount of alarm, then determines to realize the intelligent measurement of work order storm there are storm more than threshold value；
The mean value of worksheet processing amount historical data and standard deviation adaptive setting work order storm threshold value on the estimation, and one day different periods is set
It sets different threshold values and adapts to cyclically-varying, it is ensured that the validity that work order storm threshold value changes over time；It is detected according to work order storm
As a result, dynamically changing work order flow direction, a large amount of work orders is avoided to send to a line troubleshooting personnel, realizes that work order storm is timely, intelligent
Control.
Compared with prior art, the present invention realizes intelligence to work order storm, in time, effectively controls, and adaptive degree is high, holds
It easily realizes and operation, wide adaptability has the advantage that
First, the present invention realizes the Detection & Controling of specific aim, validity to work order storm, using based on alarm quaternary
The work order storm detection method of group wants worksheet processing alarm to carry out estimated worksheet processing amount and counts, accurately estimate work by worksheet processing mark screening
Dan Liang；By being counted using area name, equipment manufacturer, network type as dimension, with failure correspondence it is strong, realize and be directed to
The accurate control of failure.
Second, adaptivity of the present invention is strong, by the estimated worksheet processing amount mean value of history and standard deviation adaptive setting work order
Storm threshold value, and different threshold values can be used in one day different periods makes threshold value adapt to work order amount mechanical periodicity at any time, suitable
Work order amount variation caused by answering block or network to change (new data generate new threshold value after change), it is ensured that work order storm threshold value
Validity.
Third, the present invention overcomes the problems, such as that existing work order control method intelligence is poor, timeliness is poor, using based on alarm four
The work order storm detection method of tuple realizes system intelligent measurement, realizes system by the control method that dynamic changes work order flow direction
Intelligence, in time control, reduce the work order amount of line troubleshooting personnel processing.
4th, strong flexibility of the present invention, by work order storm alarm notification monitoring personnel, is led under work order storm scene
Cross pretreatment personnel manually arbitrate, pre-process after turn job order to a line troubleshooting personnel, keep a line troubleshooting personnel fast
Fast positioning failure, while avoiding that work order is blindly inhibited to cause to omit worksheet processing, strong flexibility improves the artificial interception rate of work order, mentions
High troubleshooting efficiency.
5th, feasibility of the present invention is strong, easy to accomplish, due to using system intelligent measurement, intelligence change work order flow into
Row control largely inhibits worksheet processing instruction without response in the system short time by hand or manually deletes list from the background, simplifies work order wind
The artificial process controlled cruelly；The present invention can be realized by software systems, low in cost, simple and feasible.
6th, wide adaptability of the present invention, work order storm caused by capable of being alerted to each profession, various types carry out detection and
Control；In addition, the present invention is alerted suitable for major producer, each common carrier can be applied to.
Above-described is the preferred embodiment of the present invention, it should be pointed out that the ordinary person of the art is come
It says, can also make several improvements and retouch under the premise of not departing from principle of the present invention, these improvements and modifications also exist
In protection scope of the present invention.
Claims (12)
1. a kind of work order storm control method characterized by comprising
The alarm that will acquire carries out the matching of worksheet processing mark, and acquisition needs the first of worksheet processing to alert；
In default dimension, it will be produced in default detection time section according to default detection time interval, to first alarm
Raw worksheet processing amount is counted, and a statistical result is obtained；
According to the statistical result, work order storm is judged whether there is；
Work order storm if it exists then generates the work order for sending the first treatment people to changing the processing that flow direction arrives second processing personnel
Order；
The default dimension is the dimension of area name, equipment manufacturer and the combination of network class triple；
It is described in default dimension, be in default detection time section according to default detection time interval, to first alarm
The step of worksheet processing amount of generation is counted, obtains a statistical result specifically:
It obtains and compression is associated according to default association reduced rule to first alarm, obtained association compression result；
Obtain the addition logic rules of first alarm；
According to the association compression result and the additional logic rules, if judgement obtains first alarm in default detection
Between worksheet processing is generated in section, then by first alarm it is corresponding belonging to default dimension on worksheet processing amount add one；
When reaching the default corresponding detection moment in detection interval, the system in the default dimension in default detection time section is obtained
Count result.
2. work order storm control method according to claim 1, which is characterized in that be divided into announcement between the default detection time
Alert most short worksheet processing time delay, the duration for presetting detection time section are greater than or equal to the duration at default detection time interval.
3. work order storm control method according to claim 1, which is characterized in that it is described according to the statistical result, sentence
Disconnected the step of whether there is work order storm specifically:
The statistical result is compared with the threshold value thresholding in the predetermined threshold period in the current statistic period of setting,
Obtain a comparison result；
If the comparison result shows that the statistical result is greater than the threshold value thresholding, prove in the default detection time section
Inside there is work order storm.
4. work order storm control method according to claim 3, which is characterized in that the work order storm control method is also wrapped
It includes:
Obtain the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；
According to the worksheet processing amount sample, the threshold value thresholding in the predetermined threshold period in the current statistic period is determined.
5. work order storm control method according to claim 4, which is characterized in that it is described according to the worksheet processing amount sample,
The step of determining the threshold value thresholding in the predetermined threshold period in the current statistic period specifically:
According to formula: T=max { Ti, Tmin } obtains the threshold value thresholding in the predetermined threshold period in the current statistic period；Its
In,
T is the threshold value thresholding in the predetermined threshold period in the current statistic period, and Tmin is preset minimum threshold threshold value, Ti
For the reference threshold obtained by the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；Wherein,
Ti=a × (μ+bS), a are amplification coefficient, and b is coefficient of standard deviation, and μ is the predetermined threshold period in a upper measurement period
The average value of interior worksheet processing amount sample, S are the standard of the worksheet processing amount sample in the predetermined threshold period in a upper measurement period
Difference.
6. work order storm control method according to claim 1, which is characterized in that the work order storm control method is also wrapped
It includes:
Work order storm if it exists then generates the alarm of work order storm.
7. work order storm control method according to claim 6, which is characterized in that the work order storm alarm includes: to accuse
Under alert title, province, area name, equipment manufacturer, network class, generation time, work order storm detection time section, work order storm
One of threshold value thresholding of the estimated worksheet processing amount and current work order storm that count is a variety of.
8. a kind of work order storm control device characterized by comprising
Worksheet processing alarm obtains module, and the alarm for will acquire carries out the matching of worksheet processing mark, and acquisition needs the first of worksheet processing to accuse
It is alert；
Statistical module, for being alerted in default detection according to default detection time interval, to described first in default dimension
Between the worksheet processing amount that will generate in section counted, obtain a statistical result；
Judgment module, for judging whether there is work order storm according to the statistical result；
Work order storm processing module then generates the work order for sending the first treatment people to changing stream for work order storm if it exists
To the processing order for arriving second processing personnel；
The statistical module includes:
First acquisition unit is associated compression according to default association reduced rule to first alarm for obtaining, obtains
Association compression result；
Second acquisition unit, for obtaining the addition logic rules of first alarm；
Statistic unit, for being accused if judgement obtains described first according to the association compression result and the additional logic rules
Police generates worksheet processing in default detection time section, then adds the worksheet processing amount in the corresponding affiliated default dimension of the first alarm
One；
Third acquiring unit, for obtaining in default detection time section when reaching the default corresponding detection moment in detection interval
Statistical result in interior default dimension；
Wherein, the default dimension is the dimension of area name, equipment manufacturer and the combination of network class triple.
9. work order storm control device according to claim 8, which is characterized in that the judgment module includes:
Comparing unit, for by the threshold value in the predetermined threshold period in the current statistic period of the statistical result and setting
Thresholding is compared, and obtains a comparison result；
Judging unit proves if showing that the statistical result is greater than the threshold value thresholding for the comparison result described
There are work order storms in default detection time section.
10. work order storm control device according to claim 9, which is characterized in that the work order storm control device is also
Include:
Sample acquisition module, for obtaining the worksheet processing amount sample in the pre-set threshold time section in a upper measurement period；
Threshold determination module, for determining in the predetermined threshold period in the current statistic period according to the worksheet processing amount sample
Threshold value thresholding.
11. work order storm control device according to claim 8, which is characterized in that the work order storm control device is also
Include:
Generation module is alerted, for work order storm if it exists, then generates the alarm of work order storm.
12. a kind of work order storm control system characterized by comprising
Acquisition device, alarm association compression pretreatment unit, work order distribute device, work order storm control device, human-computer interaction dress
It sets and display device；Wherein,
Acquisition device, the acquisition for being alerted；
Alarm association compresses pretreatment unit, is associated compression according to default association reduced rule for the alarm to acquisition,
Association compression result is obtained, and association compression result is pushed to work order storm control device；
Work order distributes device, for carrying out worksheet processing mark and alerting the generation of additional logic, and worksheet processing is identified and is alerted and is added
Logic is pushed to work order storm control device；
Work order storm control device compresses pretreatment unit for obtaining the alarm of acquisition device acquisition, and according to alarm association
The pushed information of device is distributed with work order, carries out the detection of work order storm；
Display device, for showing the testing result of work order storm control device；
Human-computer interaction device, for distributing device, work order storm to acquisition device, alarm association compression pretreatment unit, work order
Control device and display device are controlled；
Wherein, work order storm control device includes:
Worksheet processing alarm obtains module, and the alarm for will acquire carries out the matching of worksheet processing mark, and acquisition needs the first of worksheet processing to accuse
It is alert；
Statistical module, for being alerted in default detection according to default detection time interval, to described first in default dimension
Between the worksheet processing amount that will generate in section counted, obtain a statistical result；
Judgment module, for judging whether there is work order storm according to the statistical result；
Work order storm processing module then generates the work order for sending the first treatment people to changing stream for work order storm if it exists
To the processing order for arriving second processing personnel；
The statistical module includes:
First acquisition unit is associated compression according to default association reduced rule to first alarm for obtaining, obtains
Association compression result；
Second acquisition unit, for obtaining the addition logic rules of first alarm；
Statistic unit, for being accused if judgement obtains described first according to the association compression result and the additional logic rules
Police generates worksheet processing in default detection time section, then adds the worksheet processing amount in the corresponding affiliated default dimension of the first alarm
One；
Third acquiring unit, for obtaining in default detection time section when reaching the default corresponding detection moment in detection interval
Statistical result in interior default dimension；
Wherein, the default dimension is the dimension of area name, equipment manufacturer and the combination of network class triple.
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| CN107404407A (en) * | 2017-08-22 | 2017-11-28 | 中国联合网络通信集团有限公司 | Work order monitoring method and device |
| CN111181751B (en) * | 2018-11-12 | 2022-10-18 | 中国移动通信集团广东有限公司 | Stroboscopic alarm dispatch control method and system |
| CN111369094A (en) * | 2018-12-26 | 2020-07-03 | 中兴通讯股份有限公司 | Alarm order dispatching method, device and system and computer readable storage medium |
| CN113595808B (en) * | 2020-04-30 | 2023-07-11 | 中国移动通信集团广东有限公司 | Work order quality inspection method, system and server |
| CN111626447A (en) * | 2020-05-28 | 2020-09-04 | 中国联合网络通信集团有限公司 | Time-delay-based order dispatching processing method, device, equipment and storage medium |
| CN111767275B (en) * | 2020-06-28 | 2024-04-19 | 北京林克富华技术开发有限公司 | Data processing method and device and data processing system |
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