CN106936621A - A kind of work order storm control method, apparatus and system - Google Patents
A kind of work order storm control method, apparatus and system Download PDFInfo
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- CN106936621A CN106936621A CN201511034023.5A CN201511034023A CN106936621A CN 106936621 A CN106936621 A CN 106936621A CN 201511034023 A CN201511034023 A CN 201511034023A CN 106936621 A CN106936621 A CN 106936621A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0604—Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time
- H04L41/0622—Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time based on time
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/14—Network analysis or design
- H04L41/147—Network analysis or design for predicting network behaviour
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Abstract
The invention provides a kind of work order storm control method, apparatus and system, the work order storm control method includes：The alarm for obtaining is carried out the matching of distribute leaflets mark, acquisition needs the first of distribute leaflets to alert；In default dimension, counted according to default detection time interval, to the distribute leaflets amount that the described first alarm will be produced in default detection time section, obtain a statistics；According to the statistics, work order storm is judged whether；If there is work order storm, the treatment order that will send the work order change flow direction of the first treatment people to second processing personnel is generated.Such scheme, by carrying out the statistical forecast of distribute leaflets amount to alarm, when statistics shows to exist work order storm, dynamic changes work order flow direction, it is to avoid a large amount of work orders send to a line troubleshooting personnel, realize timely, the Based Intelligent Control of work order storm.
Description
Technical field
The present invention relates to communication network administrative skill field, more particularly to a kind of work order storm control method,
Apparatus and system.
Background technology
With data service drive traffic demands explosive increase, and network size expand day by day with
Complicate, the quick networking of especially 4G further increases complexity, isomerism and the flattening of network, an event
Barrier or a certain unknown cause rapidly occur in may triggering a large amount of alarm short time, form alarm windstorm, cause
Network management system performance declines rapidly even system crash etc. and has a strong impact on.In addition, with telecommunications industry network pipe
Reason is intelligent, the trend of centralization, and after the collection alarm of network management system slave unit, major part alarm is by intelligence
Pretreatment is transparent to a line troubleshooting personnel automatically, and (only reservation small part cannot intelligently pre-process alarm and send to
Pretreatment personnel task troubleshooting personnel again after carrying out artificial treatment), troubleshooting personnel are by specially setting
Standby or special cell phone software obtains work order information carries out troubleshooting, and alarm windstorm can be produced greatly in this case
A line troubleshooting personnel are transparent in the amount work order short time, alarm windstorm develops into work order storm, influence event
Barrier treatment people normal process failure (such as obtains work order cell phone software to hang, cannot position failure), increases
Plus its workload.Therefore, work order storm is controlled by effective method, makes troubleshooting personnel fast
Fast localization process failure has great significance to ensureing communication network stabilization, safely providing good service.
Because work order storm to there is work order amount big, in the short time it is swift and violent the characteristics of distribute, it is necessary to be carried out to it
Effectively control could soon read positioning, handling failure.In current scheme, by the control of alarm windstorm, subtract
Few distribute leaflets alarm, can to a certain degree reduce work order amount.Current webmaster aspect is by abandoning part alarm or reducing
Alarm report, increase thread concurrently run the methods such as raising disposal ability, alarm association compression to alarm windstorm
It is controlled.In addition, the control method of alarm association compression refers to reduce alarm amount by alerting merging compression,
So as to control alarm windstorm.Generally speaking, these methods are all come to alarm wind by the strategy of webmaster aspect
It is controlled cruelly, it is to avoid the even system crash of network management system performance rapid decrease, while being likely to a certain degree
Reduce work order amount.But these methods cause network management performance rapid decrease even mainly for alarm windstorm is solved
The problem of system crash, but can not completely avoid the generation of work order storm, such as increase thread and concurrently run raising
Disposal ability does not reduce alarm amount or work order amount, the scheme of other reduction alarm amount not pin work order amount
Control also differs and is surely reduced to preferable work order amount, and work order storm also cannot simply apply mechanically alarm windstorm
Control method is controlled.
In addition, the control method directly to work order storm mainly has alarm to suppress distribute leaflets and work order by hand at present
System background deletes list.The former refers to that when there is alarm windstorm, alarm is in wait distribute leaflets state, monitoring personnel
Suppression distribute leaflets can be carried out to alarm by hand to avoid becoming work order storm；The latter refers to alarm windstorm after distribute leaflets are alerted
Work order storm is formed, can delete singly to solve the problems, such as work order storm by WorkForm System backstage.But these sides
Case is not carried out intellectuality, and distribute leaflets alarm amount is big and the time concentrates, when person's development time delay and system are processed
Prolong so that being difficult to be alerted by manually suppressing all storms in time before distribute leaflets；WorkForm System backstage is manual after distribute leaflets
List is deleted, single no criterion is on the one hand deleted and is difficult to operate, batch is difficult to protect while deleting the work order of work order storm
Demonstrate,proving each failure can have work order to follow up, and on the other hand having sent may influence troubleshooting personnel's normal process
Failure (such as delete work order cell phone software before list may hang, delete list after work order missing cannot position failure).
The content of the invention
The technical problem to be solved in the present invention is to provide a kind of work order storm control method, apparatus and system, uses
It is low to solve poor existing work order storm control method promptness, poor operability, intelligence degree, influence event
Hinder the problem for the treatment of effeciency.
In order to solve the above-mentioned technical problem, the embodiment of the present invention provides a kind of work order storm control method, including：
The alarm for obtaining is carried out the matching of distribute leaflets mark, acquisition needs the first of distribute leaflets to alert；
In default dimension, alerted in default detection time according to default detection time interval, to described first
The distribute leaflets amount that will be produced in section is counted, and obtains a statistics；
According to the statistics, work order storm is judged whether；
If there is work order storm, generate and will send the work order of the first treatment people to and change flow direction to second processing
The treatment order of personnel.
Further, the default dimension is the combination of area name, equipment manufacturer and network class triple
Dimension.
Further, the default detection time presets detection time at intervals of the most short distribute leaflets time delay of alarm
The duration of section is more than or equal to the duration at default detection time interval.
Further, it is described in default dimension, alerted according to default detection time interval, to described first
The distribute leaflets amount that will be produced in default detection time section is counted, specific the step of obtain a statistics
For：
Obtain and compression is associated according to default association reduced rule to the described first alarm, the association pressure for obtaining
Sheepshank is really；
Obtain the additional logic rules of first alarm；
According to association compression result and the additional logic rules, if judging, obtaining first alarm exists
Distribute leaflets are produced in default detection time section, then by the distribute leaflets in the default dimension belonging to the described first alarm correspondence
Amount Jia one；
When the corresponding detection moment of default assay intervals is reached, obtain default in default detection time section
Statistics in dimension.
Further, it is described according to the statistics, it is specially the step of judge whether work order storm：
The threshold value thresholding in the predetermined threshold time period in the current statistic cycle by the statistics with setting
It is compared, obtains a comparative result；
If the comparative result shows the statistics more than the threshold value thresholding, prove described default
There is work order storm in detection time section.
Further, the work order storm control method also includes：
Obtain the distribute leaflets amount sample in the pre-set threshold time section in a upper measurement period；
According to the distribute leaflets amount sample, the threshold value door in the predetermined threshold time period in the current statistic cycle is determined
Limit.
Further, it is described according to the distribute leaflets amount sample, when determining the predetermined threshold in the current statistic cycle
Between threshold value thresholding in section the step of be specially：
According to formula：T=max { Ti, Tmin } obtains the threshold in the predetermined threshold time period in the current statistic cycle
Value thresholding；Wherein,
T is the threshold value thresholding in the predetermined threshold time period in the current statistic cycle, and Tmin is default minimum
Threshold value, Ti is the ginseng obtained by the distribute leaflets amount sample in the pre-set threshold time section in a upper measurement period
Examine threshold value；Wherein,
Ti=a × (μ+bS), a are amplification coefficient, and b is coefficient of standard deviation, and μ is in a upper measurement period
The average value of the distribute leaflets amount sample in the predetermined threshold time period, S is the predetermined threshold time in a upper measurement period
The standard deviation of the distribute leaflets amount sample in section.
Further, the work order storm control method also includes：
If there is work order storm, the storm alarm of generation work order.
Further, the work order storm alarm includes：Alarm title, province, area name, instrument factory
The estimated distribute leaflets counted under family, network class, generation time, work order storm detection time section, work order storm
One or more in the threshold value thresholding of amount and current work order storm.
The embodiment of the present invention provides a kind of work order storm control device, including：
Distribute leaflets alert acquisition module, and the matching for the alarm for obtaining to be carried out distribute leaflets mark, acquisition needs to send
The first single alarm；
Statistical module, in default dimension, being alerted according to default detection time interval, to described first
The distribute leaflets amount that will be produced in default detection time section is counted, and obtains a statistics；
Judge module, for according to the statistics, judging whether work order storm；
Work order storm processing module, if for there is work order storm, generating will send the first treatment people to
Work order changes flow direction to the treatment order of second processing personnel.
Further, the statistical module includes：
First acquisition unit, is associated to the described first alarm for obtaining according to default association reduced rule
Compression, the association compression result for obtaining；
Second acquisition unit, the additional logic rules for obtaining first alarm；
Statistic unit, for according to association compression result and the additional logic rules, if judgement is obtained
First alarm produces distribute leaflets in default detection time section, then will be pre- belonging to the described first alarm correspondence
If the distribute leaflets amount in dimension adds one；
3rd acquiring unit, for when the corresponding detection moment of default assay intervals is reached, obtaining default
The statistics in default dimension in detection time section.
Further, the judge module includes：
Comparing unit, for the predetermined threshold time in the current statistic cycle by the statistics with setting
Threshold value thresholding in section is compared, and obtains a comparative result；
Judging unit, if showing the statistics more than the threshold value thresholding for the comparative result,
Prove there is work order storm in the default detection time section.
Further, the work order storm control device also includes：
Sample acquisition module, for obtaining the distribute leaflets amount sample in the section of the pre-set threshold time in a upper measurement period
This；
Threshold determination module, for according to the distribute leaflets amount sample, determining the predetermined threshold in the current statistic cycle
Threshold value thresholding in the value time period.
Further, the work order storm control device also includes：
Alarm generation module, if for there is work order storm, the storm alarm of generation work order.
The embodiment of the present invention provides a kind of work order storm control system, including：
Harvester, alarm association compression pretreatment unit, work order distribute device, work order storm control device,
Human-computer interaction device and display device；Wherein,
Harvester, for the collection for being alerted；
Alarm association compresses pretreatment unit, is carried out according to default association reduced rule for the alarm to gathering
Association compression, obtains associating compression result, and association compression result is pushed into work order storm control device；
Work order distributes device, for carrying out the generation of distribute leaflets mark and the additional logic of alarm, and distribute leaflets is identified
And the additional logic of alarm is pushed to work order storm control device；
Work order storm control device, the alarm for obtaining harvester collection, and compressed according to alarm association
Pretreatment unit and work order distribute the pushed information of device, carry out work order storm detection；
Display device, the testing result for showing work order storm control device；
Human-computer interaction device, for distributing dress to harvester, alarm association compression pretreatment unit, work order
Put, work order storm control device and display device are controlled；
Wherein, work order storm control device includes：
Distribute leaflets alert acquisition module, and the matching for the alarm for obtaining to be carried out distribute leaflets mark, acquisition needs to send
The first single alarm；
Statistical module, in default dimension, being alerted according to default detection time interval, to described first
The distribute leaflets amount that will be produced in default detection time section is counted, and obtains a statistics；
Judge module, for according to the statistics, judging whether work order storm；
Work order storm processing module, if for there is work order storm, generating will send the first treatment people to
Work order changes flow direction to the treatment order of second processing personnel.
The beneficial effects of the invention are as follows：
Such scheme, by carrying out the statistical forecast of distribute leaflets amount to alarm, shows there is work order in statistics
During storm, dynamic changes work order flow direction, it is to avoid a large amount of work orders send to a line troubleshooting personnel, realize work
Timely, the Based Intelligent Control of single storm.
Brief description of the drawings
Fig. 1 represents the overview flow chart of the work order storm control method of the embodiment of the present invention one；
Fig. 2 represents the schematic flow sheet of the method for judging whether work order storm；
Fig. 3 represents the overview flow chart of the work order storm control method of the embodiment of the present invention two；
Fig. 4 represent to being detected and being detected with the presence or absence of work order storm after the completion of control flow；
Fig. 5 represents the module diagram of the work order storm control device of the embodiment of the present invention；
Fig. 6 represents the composition structural representation of the work order storm control system of the embodiment of the present invention；
Fig. 7 represents that the detection of work order storm and the file of control import interface schematic diagram；
Fig. 8 represents the list selection interface schematic diagram of the detection of work order storm and control；
Fig. 9 represents the job step schematic diagram of work order storm control system.
Specific embodiment
It is below in conjunction with accompanying drawing and specifically real to make the object, technical solutions and advantages of the present invention clearer
The present invention will be described in detail to apply example.
Poor existing work order storm control method promptness, poor operability, the intelligence degree of being directed to of the invention is low,
Influence the problem of troubleshooting efficiency, there is provided a kind of work order storm control method, apparatus and system.
Embodiment one
As shown in figure 1, the work order storm control method of the embodiment of the present invention one, including：
Step 11, the alarm for obtaining is carried out the matching of distribute leaflets mark, and acquisition needs the first of distribute leaflets to alert；
Step 12, in default dimension, is presetting according to default detection time interval, to the described first alarm
The distribute leaflets amount that will be produced in detection time section is counted, and obtains a statistics；
Step 13, according to the statistics, judges whether work order storm；
Step 14, if there is work order storm, generate will send to the first treatment people work order change flow direction arrive
The treatment order of second processing personnel；
It should be noted that first treatment people is a line troubleshooting personnel, second processing personnel are
Pretreatment personnel.
Needs say that, when the statistical forecast of distribute leaflets amount is carried out, first having to filter out needs to carry out distribute leaflets
Alarm.Under normal circumstances, because including " distribute leaflets mark " this field in each alarm of collection, but
After alarm is collected, " distribute leaflets mark " this field in each alarm does not record content, at this moment needs
These alarms of collection are carried out with the matching of distribute leaflets rule, if matching obtains the alarm and needs to carry out distribute leaflets,
" distribute leaflets mark " field of the alarm is then filled with "Yes", otherwise, by " the distribute leaflets mark " of the alarm
Field is filled with "No", then using distribute leaflets mark alerted whether the screening of distribute leaflets, screen herein
Should be all alarms that " distribute leaflets mark " field is filled with "Yes".
It should be noted that the default dimension is the combination of area name, equipment manufacturer and network class triple
Dimension because area name, equipment manufacturer and network class each attribute is respectively provided with multiple values,
In the present invention when the statistical forecast of distribute leaflets amount is carried out, area name, equipment manufacturer and network can be first depending on
Classification setting multiple dimension, for example, dimension 1：Guangzhou-producer A-LTE wireless networks, dimension 2：Shenzhen-
Producer A-LTE wireless networks, dimension 3：Guangzhou-producer's B-3G networks etc., are needing to carry out distribute leaflets alarm
Statistics when, the alarm and area name, equipment manufacturer and network class are carried out it is corresponding, with match with
Corresponding dimension.
Also, it should be noted that in the work order storm control method, on default detection time interval (t1)
Selection refer to most short distribute leaflets time delay (immediately distribute leaflets alarm, i.e. distribute leaflets time delay are 0 alarm except), t1
Choose need to be less than or equal to all kinds of alarm distribute leaflets when Yanzhong most short distribute leaflets time delay just can guarantee that all kinds of alarm distribute leaflets
Before flow to the control of change, while consider detection consumption system resource, t1 should exhaust may length, therefore,
Preferably, t1 can be set to most short distribute leaflets time delay；And default detection time section (t2) it is determined that when, need to make
T2 just can guarantee that the time period of detection does not omit more than or equal to t1, can preferably be set to t2 equal with t1.
Alternatively, the step 12 is specifically included when realizing：
Step 121, obtains and is associated compression according to default association reduced rule to the described first alarm, obtains
Association compression result；
Step 122, obtains the additional logic rules of first alarm；
Step 123, according to association compression result and the additional logic rules, if judging to obtain described the
One alarm produces distribute leaflets in default detection time section, then by the default dimension belonging to the described first alarm correspondence
On distribute leaflets amount add one；
Step 124, when the corresponding detection moment of default assay intervals is reached, obtains in default detection time section
Statistics in interior default dimension.
It should be noted that the mainly estimation to distribute leaflets amount that step 12 is realized, distribute leaflets amount is estimated as mould
Intend the alarm distribute leaflets of next detection time section, so that the statistics of distribute leaflets amount is obtained, specially according to announcement
The alert estimated distribute leaflets time is counted, if the estimated distribute leaflets time of certain alarm is in next detection time section,
Then by the area name belonging to the alarm, equipment manufacturer, network class dimension in next detection time section
Counting Jia one；In addition, if webmaster deploys derivative rule, some alarms can associate compression or derive new
Alarm, plaintiff police are attached in derivative alarm in child alarm form, and the statistics to distribute leaflets amount in this case is pressed
The estimated distribute leaflets time of derivative alarm add one (primary alarm because as the not independent distribute leaflets of child alarm thus it is not entered
Row statistics)；Additionally, if webmaster deploys additional rule, some alarms can be appended to before in job order not
Independent distribute leaflets, the alarm that will be added in this case are not counted and do not change its flow direction yet again.
Step 12 is accomplished that the work order in advance to that will distribute is counted, and work order storm is prevented with this
Occur, for example, preset detection time at intervals of 10 minutes, the length for presetting detection time section is also 10 minutes,
Assuming that carry out the detection of work order storm from 6 points to ten two points of morning, then the detection moment difference of this time period
It is 6:00、6:10、6:20、…、12:00, and each detection moment statistics obtain is that this detection moment is arrived down
The distribute leaflets that will be produced between individual detection moment, for example：8:00 statistics is 8:00 to 8:10 this time
The distribute leaflets that will be produced in section, when testing result shows that the work order amount that will be distributed is more than the pre-value thresholding of distribute leaflets
When, then need to carry out the alarm of work order storm.
It should be noted that after statistics is obtained, need to be according to the statistics to whether there is work order
Storm is judged that specifically, the specific implementation of the step 13 is：
Step 131, in the predetermined threshold time period in the current statistic cycle by the statistics with setting
Threshold value thresholding is compared, and obtains a comparative result；
Step 132, if the comparative result shows that the statistics, more than the threshold value thresholding, is proved
There is work order storm in the default detection time section.
It should be noted that the threshold value thresholding can be calculated according to history distribute leaflets situation, alternatively,
The step of obtaining threshold value thresholding specifically includes：
Obtain the distribute leaflets amount sample in the pre-set threshold time section in a upper measurement period；
According to the distribute leaflets amount sample, the threshold value door in the predetermined threshold time period in the current statistic cycle is determined
Limit.
Specifically, it is described according to the distribute leaflets amount sample, determine the predetermined threshold time in the current statistic cycle
Section in threshold value thresholding the step of be：
According to formula：T=max { Ti, Tmin } obtains the threshold in the predetermined threshold time period in the current statistic cycle
Value thresholding；Wherein,
T is the threshold value thresholding in the predetermined threshold time period in the current statistic cycle, and Tmin is default minimum
Threshold value (causes the Ti for calculating especially small, causes to frequently occur work to prevent from gathering going wrong
The mistake of single storm is accused, and carries out the setting of default minimum threshold threshold value), Ti is by pre- in a upper measurement period
If the reference threshold that the distribute leaflets amount sample in threshold time period is obtained；Wherein,
Ti=a × (μ+bS), a are amplification coefficient, and b is coefficient of standard deviation, and μ is in a upper measurement period
The average value of the distribute leaflets amount sample in the predetermined threshold time period, S is the predetermined threshold time in a upper measurement period
The standard deviation of the distribute leaflets amount sample in section.
In actual applications, it is possible to use carry out the formulation of threshold value thresholding for the cycle, and consider within one month
The periodicity of work order change in by one day, each dimension can divide several threshold time periods (threshold value here for one day
Time period is different with detection time section, and threshold time period is an entry-into-force time section for threshold value.Preferably can be by
It is divided into 2-3 threshold time period within one day) (threshold value thresholding is then the group in detection time section to set different threshold values
Single amount thresholding), it is preferable that the statistics that can take the previous moon is analyzed.
Process to being obtained threshold value thresholding using the above method is illustrated below：Statistical dimension is Guangzhou-A factories
Family-LTE is wireless, and detection time interval and detection time section are 10min, threshold time period
6:00a.m-9:(one has 18 ten minutes to 00a.m, and what each 10min Guangzhou-A producer-LTE was wireless is pre-
Meter distribute leaflets amount is a sample), the previous moon has 30 days for April, then have 18 × 30=540 sample group
Into sample set, correspondence average and standard deviation are calculated according to this 540 data.Further according to formula T=max Ti,
Tmin } and formula Ti=a × (μ+bS) just can calculate Guangzhou-A producers-LTE wireless Mays
6:00a.m-9:The threshold value thresholding T of 00a.m.
During the threshold value thresholding is calculated, the selection on amplification coefficient a, coefficient of standard deviation b can be according to statistics
Data flexibly set.A can adjust threshold value with Linear Amplifer threshold value, b by the standard deviation of sample set
Size, i.e., adjust the size of threshold value by Linear Amplifer degree of fluctuation.Under normal circumstances, preferably a takes 1.
Accused by mistake to reduce, b can be taken greatly a bit, preferably b can take more than 5.On minimum threshold Tmin
Selection, a value can be set to the unification of all dimensions such as 20 (related with network size), for ensureing not
Can be gone wrong because of collection causes the too low mistake for causing frequent work order storm of thresholding to be accused.
During the threshold value thresholding is calculated, multiple threshold time periods can be divided into by one day threshold value is set, such as daily
Engineering terminates to start distribute leaflets at night in the morning, and have accumulated night does not have the alarm of distribute leaflets, the time period work order amount meeting
It is especially many, this time period can be set as a threshold time period；After the whole distribute leaflets of accumulation alarm, distribute leaflets
Amount recovers normal, can set second threshold time period.Safeguard for convenience, threshold time period should not be set too
It is many, preferably one day settable 2-3 threshold time period.
The threshold value thresholding is calculated and generation can be automatically calculated according to historical data by program, it is also possible to passed through
Artificial historical data report of deriving is calculated.Preferably, a subthreshold is recalculated within one month to be updated, with
The self adaptation cyclically-varying of different month work order amounts in a year；Additionally, running into festivals or holidays block, OMC (behaviour
Make maintenance centre) scene such as cutover can calculate according to similar historical data and update threshold value.
As shown in Fig. 2 the present embodiment judge whether that the main flow of work order storm is：
Counted based on alarm distribute leaflets mark, area name, equipment manufacturer, network class alarm four-tuple,
It is specific first regular to the alarm matching distribute leaflets after collection, obtain whether the distribute leaflets of distribute leaflets are identified, by distribute leaflets mark
Knowledge filters out the alarm for needing distribute leaflets；The alarm of distribute leaflets is wanted to screening according to the ground strong with failure correspondence
When the dimension that area's title, equipment manufacturer, network class triple are combined into is detected by detection time interval
The statistics of estimated distribute leaflets amount in section；If the statistic of certain dimension is more than threshold set in advance in certain detection period
Value then judges that the time period dimension there will be work order storm；Otherwise it is assumed that the time period dimension does not have
Work order storm.
Also, it should be noted that the entry-into-force time of the work order storm control method is the alarm distribute leaflets time, if night
Between stop distribute leaflets during engineering, then do not carry out the Detection ＆ Controling of work order storm.
Such scheme of the present invention, detect work order storm will occur when, adjustment work order flow direction, it is to avoid
Work order all flows to a line troubleshooting personnel, causes troubleshooting person works to measure heavy, or cause work order
The problem of drain process.
Embodiment two
As shown in figure 3, the work order storm control method of the embodiment of the present invention two, including：
Step 31, the alarm for obtaining is carried out the matching of distribute leaflets mark, and acquisition needs the first of distribute leaflets to alert；
Step 32, in default dimension, is presetting according to default detection time interval, to the described first alarm
The distribute leaflets amount that will be produced in detection time section is counted, and obtains a statistics；
Step 33, according to the statistics, judges whether work order storm；
Step 34, if there is work order storm, generate will send to the first treatment people work order change flow direction arrive
The treatment order of second processing personnel；
Step 35, if there is work order storm, the storm alarm of generation work order.
If it should be noted that detecting, work order storm will be produced, needing the work order storm to alert
Mode notify network management personnel, the work order storm alarm include but is not limited to be：Alarm title, province,
Area name, equipment manufacturer, network class, generation time, work order storm detection time section, work order storm
One or more in the estimated distribute leaflets amount of lower statistics and the threshold value thresholding of current work order storm；Need explanation
It is that the alarm of work order storm is eliminated when the statistics for detecting estimated distribute leaflets amount again is less than threshold value thresholding.
Monitoring personnel sees that work order storm is alerted, and informs that work order pre-processes personnel, description after can be pretreated
The essential information and possible cause of alarm；Also can hinder by corresponding flow report.The change work order storm flow direction
It is that the work order that will originally send a line troubleshooting personnel to dynamically changes flow direction to pretreatment personnel, sent to originally
The work order of pretreatment personnel is constant, while to add work order storm in the work order content of the work order under work order storm
Identification notification pretreatment personnel work order is generation under work order storm.
As shown in figure 4, specific to the control flow after the completion of being detected and detected with the presence or absence of work order storm
For：
Collection alarm；
According to the alarm of collection, work order storm detection is carried out, judge whether work order storm, if there is
Work order storm, then report work order storm alarm notification monitoring personnel, and will send a line troubleshooting people to originally
The work order of member dynamically changes flow direction to pretreatment personnel；Then artificial arbitration, artificial pretreatment alarm whether by
Network failure, Network Abnormal cause, if being caused by network failure, Network Abnormal, are then sent for failure
A small amount of work order intercepts other work orders to troubleshooting personnel, if not by network failure, Network Abnormal
Cause, normal distribute leaflets to troubleshooting personnel, it is preferable that setting batch distributes function and sends to Work order batch
Corresponding line troubleshooting personnel；
If there is no work order storm, then normal distribute leaflets are carried out by original flow, finally carry out closed-loop process.
The present invention can automatically be performed using the work order storm control method for alerting four-tuple, the method by system
Realize work order storm Intelligent Measurement；Using the control method flowed to based on dynamic adjustment work order, system can be realized
The timely Based Intelligent Control before distribute leaflets, as last line of defense that work order storm is formed, effectively controls work order storm
Formed, it is to avoid its influence to troubleshooting personnel's handling failure, mitigate its workload.
Embodiment three
As shown in figure 5, the embodiment of the present invention three provides a kind of work order storm control device, including：
Distribute leaflets alert acquisition module 51, the matching for the alarm for obtaining to be carried out distribute leaflets mark, and obtaining needs
First alarm of distribute leaflets；
Statistical module 52, in default dimension, being accused according to default detection time interval, to described first
The alert distribute leaflets amount that will be produced in default detection time section is counted, and obtains a statistics；
Judge module 53, for according to the statistics, judging whether work order storm；
Work order storm processing module 54, if for there is work order storm, generation will send the first treatment people to
Work order change flow direction to second processing personnel treatment order.
Wherein, the default dimension is the dimension of area name, equipment manufacturer and network class triple combination；
The default detection time at intervals of alarm most short distribute leaflets time delay, preset detection time section duration be more than or
Equal to the duration that default detection time is spaced.
Alternatively, the statistical module 52 is specifically included：
First acquisition unit, is associated to the described first alarm for obtaining according to default association reduced rule
Compression, the association compression result for obtaining；
Second acquisition unit, the additional logic rules for obtaining first alarm；
Statistic unit, for according to association compression result and the additional logic rules, if judgement is obtained
First alarm produces distribute leaflets in default detection time section, then will be pre- belonging to the described first alarm correspondence
If the distribute leaflets amount in dimension adds one；
3rd acquiring unit, for when the corresponding detection moment of default assay intervals is reached, obtaining default
The statistics in default dimension in detection time section.
Alternatively, the judge module 53 is specifically included：
Comparing unit, for the predetermined threshold time in the current statistic cycle by the statistics with setting
Threshold value thresholding in section is compared, and obtains a comparative result；
Judging unit, if showing the statistics more than the threshold value thresholding for the comparative result,
Prove there is work order storm in the default detection time section.
It should be noted that the work order storm control device also includes：
Sample acquisition module, for obtaining the distribute leaflets amount sample in the section of the pre-set threshold time in a upper measurement period
This；
Threshold determination module, for according to the distribute leaflets amount sample, determining the predetermined threshold in the current statistic cycle
Threshold value thresholding in the value time period.
Alternatively, the threshold determination module specifically for：
According to formula：T=max { Ti, Tmin } obtains the threshold in the predetermined threshold time period in the current statistic cycle
Value thresholding；Wherein,
T is the threshold value thresholding in the predetermined threshold time period in the current statistic cycle, and Tmin is default minimum
Threshold value, Ti is the ginseng obtained by the distribute leaflets amount sample in the pre-set threshold time section in a upper measurement period
Examine threshold value；Wherein,
Ti=a × (μ+bS), a are amplification coefficient, and b is coefficient of standard deviation, and μ is in a upper measurement period
The average value of the distribute leaflets amount sample in the predetermined threshold time period, S is the predetermined threshold time in a upper measurement period
The standard deviation of the distribute leaflets amount sample in section.
Alternatively, the work order storm control device also includes：
Alarm generation module, if for there is work order storm, the storm alarm of generation work order.
Wherein, work order storm alarm includes：Alarm title, province, area name, equipment manufacturer, network
Classification, generation time, work order storm detection time section, the estimated distribute leaflets amount counted under work order storm and current
One or more in the threshold value thresholding of work order storm.
It should be noted that the work order storm control device is corresponding with above-mentioned work order storm control method
Device, all implementations of above-mentioned work order storm control method are applied to the work order storm control device reality
Example is applied, identical technique effect can be also reached.
Example IV
As shown in fig. 6, the embodiment of the present invention provides a kind of work order storm control system, including：
Harvester 61, alarm association compression pretreatment unit 62, work order distributes device 63, work order storm control
Device processed 64, human-computer interaction device 65 and display device 66；Wherein,
Harvester 61, for the collection for being alerted；
Alarm association compresses pretreatment unit 62, is entered according to default association reduced rule for the alarm to gathering
Row association compression, obtains associating compression result, and association compression result is pushed into work order storm control device；
Work order distributes device 63, the generation for carrying out distribute leaflets mark and the additional logic of alarm, and by distribute leaflets mark
Know and the additional logic of alarm is pushed to work order storm control device；
Work order storm control device 64, the alarm for obtaining harvester collection, and according to alarm association pressure
Contracting pretreatment unit and work order distribute the pushed information of device, carry out work order storm detection；
Display device 66, the testing result for showing work order storm control device；
Human-computer interaction device 65, for compressing pretreatment unit 62, work order to harvester 61, alarm association
Device 63, work order storm control device 64 and display device 66 is distributed to be controlled；
Wherein, work order storm control device 64 includes：
Distribute leaflets alert acquisition module, and the matching for the alarm for obtaining to be carried out distribute leaflets mark, acquisition needs to send
The first single alarm；
Statistical module, in default dimension, being alerted according to default detection time interval, to described first
The distribute leaflets amount that will be produced in default detection time section is counted, and obtains a statistics；
Judge module, for according to the statistics, judging whether work order storm；
Work order storm processing module, if for there is work order storm, generating will send the first treatment people to
Work order changes flow direction to the treatment order of second processing personnel.
With reference to concrete application scene, the work order storm control system is described in detail as follows：
Each device sets up interface, it is necessary to illustrate according to the mode of Fig. 6, and harvester 61 refers to factory herein
The harvester 61 on family's webmaster upper strata, this six devices can be realized by way of software programming.
Harvester 61 distributes device 63, work order storm with alarm association compression pretreatment unit 62, work order
Control device 64 and display device 66 are connected, and obtaining alarm for each device uses.
Alarm association compresses pretreatment unit 62 and harvester 61, work order storm control device 64, work order
Distribute device 63, human-computer interaction device 65, display device 66 to connect, it is from harvester 61, man-machine friendship
Mutual device 65 obtains alarm and associates compression or preprocessing rule respectively, and pressure is associated according to rule to alerting
Contracting and pretreatment, will associate compression and pretreated result is transmitted to work order storm control device 64 and is expected
Distribute leaflets gauge number and work order storm detection, be transmitted to work order distribute device 63 carry out alarm work order distribute, be transmitted to
The display of display device 66 compression result, preprocessed state.
Work order storm control device 64 compresses pretreatment unit 62, work order with harvester 61, alarm association
Distribute device 63, human-computer interaction device 65, display device 66 to connect, it is closed from harvester 61, alarm
Connection compression pretreatment unit 62, work order distributes device 63, human-computer interaction device 65 and obtains alarm respectively, accuses
Alert association compression situation and distribute leaflets rule match result, additional situation, and work order storm detected rule,
So as to carry out the detection of work order storm, by the result of detection be transmitted to work order distribute device 63 change distribute leaflets flow direction,
It is transmitted to the output of human-computer interaction device 65 statistical report form, is transmitted to the display work order storm alarm of display device 66.
Work order distributes device 63 with harvester 61, alarm association compression pretreatment unit 62, work order storm
Control device 64, human-computer interaction device 65, display device 66 are connected, and it is closed from harvester 61, alarm
Connection compression pretreatment unit 62, work order storm control device 64, human-computer interaction device 65 obtain association respectively
Compression and pre-processed results, work order storm testing result, whether enable change work order flow direction (man-machine interaction fill
Put 65), carry out the matching of distribute leaflets rule, work order and add and distribute leaflets service, and additional result is notified into work order wind
Sudden and violent control device 64 carries out work order storm detection so as to it, distribute leaflets result is transmitted into display device 66 shows and send
Single state, can carry out artificial distribute leaflets by 65 pairs of part alarms of human-computer interaction device in addition.
Human-computer interaction device 65 and alarm association compression pretreatment unit 62, work order storm control device 64,
Work order distributes device 63, display device 66 and connects, and it can configure work order storm detected rule (such as threshold value)
And disable or enable work order storm detection function, configure alarm association compression and preprocessing rule, disable or open
Flowed to distribute leaflets and change function, alarm display filter condition etc. is set, obtained from work order storm control device 64
The statistics output statistical report form of estimated distribute leaflets amount supplies detection threshold value design reference, and artificial distribute leaflets or right
Sending to the work order of pretreatment personnel carries out turning to send a line troubleshooting personnel or report knot etc..Wherein, man-machine interaction
The work order storm detection of device 65 and control relevant portion reference interface as shown in Figure 7 and Figure 8, wherein, figure
7 interface is that file imports interface 70, and the interface of Fig. 8 is list selection interface 80.Human-computer interaction device 65
It is middle that rule name, dimension, threshold value entry-into-force time section, threshold value, storm alarm identifier, (work order storm occurs
Whether produce afterwards work order storm alert), storm distribute leaflets mark (work order storm occur after whether change work order flow to)
A rule is defined as, can be inquired about, be increased newly, deleting, derived rule；Wherein, relevant information can be input into
Field carries out rule query, can enter edlin after inquiry to rule, delete and derive；Newly-increased rule can be with one
Bar one is increased newly, it is also possible to is filled in many rules with file import feature elder generation downloads template, is clicked on selection, school
Test and click on again importing and carry out batch importing；Click on the done change of preservation, cancellation and do not preserve what is done then
Change；In addition, historical statistics form can also be derived for the reference of threshold value setting, the report form such as institute of table 1
Show.
The historical statistics form of table 1
Display device 66 and harvester 61, the compression pretreatment of work order storm control device 64, alarm association
Device 62, work order distributes device 63, human-computer interaction device 65 and connects, in filtering and showing harvester 61
Alarm, display work order storm alarm distributes device 63 from alarm association compression pretreatment unit 62, work order
The state of the compression of acquisition alarm association and pretreatment, work order distribute state and are shown, are filled by man-machine interaction
Put 65 settings alarm display filter condition etc..
The workflow of present system is as follows：The collection alarm of harvester 61 is used for other modules；Alarm
Association compression pretreatment unit 62, work order distributes device 63 and is closed from the acquisition alarm of harvester 61 respectively
Connection compression, pretreatment, and distribute leaflets rule match, generation work order add logic, wait work order to distribute；Work order
Storm control device 64 obtains alarm, is obtained from alarm association compression pretreatment unit 62 from harvester 61
Alarm association compression result, device 63 is distributed from work order obtain that distribute leaflets rule match result and work order are additional to patrol
Volume, and then carry out work order storm detection；And the result of detection is transmitted to work order distributes device 63 and adjust work order stream
To, if detect work order storm be transmitted to display device 66 report work order storm alert；Work order distributes device 63
Obtain the alarm association compression association of pretreatment unit 62 compression and pre-processed results, from work order storm control device
64 acquisition testing results carry out work order and add and distribute；65 pairs of works for sending pretreatment personnel to of human-computer interaction device
Single turn is sent a line troubleshooting personnel or directly report knot, artificial distribute leaflets can also be carried out in addition, from work order storm control
Device processed 64 such as obtains estimated distribute leaflets amount statistics output related statements, each device is configured at the operation；
Display device 66 can show to the alarm of each device and treatment state.
The job step of work order storm control system of the invention is as shown in figure 9, specific as follows：
Step 91：Harvester 61 is obtained from producer's webmaster collection alarm, other devices from harvester 61
Alarm, the form of acquisition can be that the push of harvester 61 can also be other device timing acquisitions.
Step 92：Alarm association compresses pretreatment unit 62 and obtains whether alarm detection has from harvester 61
Compression to be associated or the pretreatments such as alarm, are associated compression and pretreatment if having to it, and association is compressed
Result pushes work order storm control device 64 and carries out storm detection, and association compression and pre-processed results are pushed into work
Singly distribute device 63 and wait additional work order or distribute leaflets.
Step 93：Work order distributes device 63 and obtains alarm from harvester 61, and carries out distribute leaflets rule to alarm
Matching then obtains whether the distribute leaflets of distribute leaflets are identified, and distribute leaflets mark is pushed into work order storm control device 64, connects
And detected whether that alarm waits distribute leaflets, have the additional rule of alarm matching then, additional logic is pushed into work order
Storm control device 64.
Step 94：Work order storm control device 64 judges whether to reach detection time point, is filled from collection if arriving
61 acquisitions alarm is put, association compression result is obtained from alarm association compression pretreatment unit 62, from work order group
Transmitting apparatus 63 obtain alarm distribute leaflets mark and add logic；Work order storm control device 64 according to alarm and its
Distribute leaflets mark is filtered out wants distribute leaflets to alert, and work order storm detection is carried out according to association compression result and additional logic.
The result of detection is pushed into display device 66 to report work order storm to alert, be pushed to work order and distribute device 63
Dynamic changes work order flow direction, and statistics and testing result are pushed into human-computer interaction device 65 generates historical statistics form.
Step 95：Work order distribute device 63 from alarm association compression pretreatment unit 62 obtain association compression and
Pre-processed results；Testing result is obtained from work order storm control device 64, work is dynamically adjusted according to testing result
Single current is to if pressing former flow distribute leaflets without storm, by correlation alarm from sending at a line failure if having storm
Reason personnel are changed to pretreatment personnel；Work order distributes device 63 and waits the alarm arrival distribute leaflets time to distribute or add work
It is single.
Step 96：The reciprocity work order to be pre-treated of human-computer interaction device 65 turns to send to a line failure after being pre-processed
Treatment people or report knot work order, when work order is distributed, the information such as the resource of device 63 are not complete or go wrong cannot be automatic
During distribute leaflets, or when having alarm appearance leakage to send, related personnel can be filled by the man-machine interaction of human-computer interaction device 65
Put 65 manual distribute leaflets or mend single；The human-computer interaction device 65 of human-computer interaction device 65 can control to fill from work order storm
64 acquisition statistics and testing result are put, historical statistics form is generated for deriving statistical threshold, additionally, can lead to
Cross the rule that human-computer interaction device 65 sets each device.
Above-mentioned artificial distribute leaflets step is optional step, can realize intelligence certainly by step 95 when artificial distribute leaflets are not required to
Dynamic distribute leaflets.
Step 97：The information of regular other devices of active obtaining of display device 66 receives other devices push letter
Breath, and then show current alarm information, and the various states for alerting.Display device 66 is from work order storm control
Device processed 64 obtains testing result, shows work order storm alarm notification monitoring personnel.
Above-mentioned harvester 61, alarm association compression pretreatment unit 62, work order storm control device 64, work
Singly distribute the operation of device 63, human-computer interaction device 65, display device 66 carry out parallel for different device (but
There is certain timing according to above-mentioned flow).
The present invention is mainly accomplished that：According to alarm distribute leaflets mark, area name, equipment manufacturer, network point
Class alerts four-tuple and the estimated distribute leaflets amount for alerting is counted, and then judges there is storm more than threshold value, realizes
The Intelligent Measurement of work order storm；The average of distribute leaflets amount historical data and standard deviation adaptive setting work on the estimation
Single storm threshold value, and one day different periods sets different threshold values adaptation cyclically-varyings, it is ensured that work order storm
The validity that threshold value is changed over time；According to work order storm testing result, dynamic changes work order flow direction, it is to avoid
A large amount of work orders send to a line troubleshooting personnel, realize work order storm in time, Based Intelligent Control.
Compared with prior art, the present invention realizes intelligence, timely, effectively control, self adaptation to work order storm
Degree is high, easily realizes and operation, wide adaptability, with advantages below：
First, the present invention realizes the Detection ＆ Controling of specific aim, validity to work order storm, using being based on
The work order storm detection method of four-tuple is alerted, wanting distribute leaflets to alert by distribute leaflets mark screening carries out estimated distribute leaflets
Amount statistics, accurately estimates work order amount；Enter as dimension by using area name, equipment manufacturer, network type
Row statistics, precise control that is strong with failure correspondence, realizing being directed to failure.
Second, adaptivity of the present invention is strong, is set by the estimated distribute leaflets amount average of history and standard deviation self adaptation
Determine work order storm threshold value, and one day different periods can use different threshold values, make threshold value adapt to work order amount with
(data new after change are produced for the work order amount change that the mechanical periodicity of time, adaptation block or network change cause
The new threshold value of life), it is ensured that the validity of work order storm threshold value.
3rd, the present invention overcomes the existing intelligent difference of work order control method, the problem of promptness difference, using base
System Intelligent Measurement is realized in the work order storm detection method of alarm four-tuple, changing work order by dynamic flows to
Control method realize system intelligence, in time control, reduce a line troubleshooting personnel treatment work order amount.
4th, flexibility of the present invention is strong, under work order storm scene, is monitored by the alarm notification of work order storm
Personnel, turn job order to a line troubleshooting personnel after pretreatment personnel manually arbitrate, pre-process, and make
One line troubleshooting personnel quickly position failure, while avoid blindly suppression work order from causing to omit distribute leaflets, flexibly
Property it is strong, improve the artificial interception rate of work order, improve troubleshooting efficiency.
5th, feasibility of the present invention is strong, easily realizes, due to changing work using system Intelligent Measurement, intelligence
Single current is instructed or artificial backstage to being controlled without responding the substantial amounts of distribute leaflets that suppress by hand in the system short time
List is deleted, the artificial flow of work order storm control is simplified；The present invention can be realized by software systems, low cost
It is honest and clean, simple and feasible.
6th, wide adaptability of the present invention, can the work order storm that causes of, various species alarm professional to each enter
Row detection and control；Additionally, the present invention can be applied to each communication operation suitable for the alarm of major producers
Business.
Above-described is the preferred embodiment of the present invention, it should be pointed out that for the ordinary people of the art
For member, some improvements and modifications can also be made under the premise of principle of the present invention is not departed from, these
Improvements and modifications are also within the scope of the present invention.
Claims (15)
1. a kind of work order storm control method, it is characterised in that including：
The alarm for obtaining is carried out the matching of distribute leaflets mark, acquisition needs the first of distribute leaflets to alert；
In default dimension, alerted in default detection time according to default detection time interval, to described first
The distribute leaflets amount that will be produced in section is counted, and obtains a statistics；
According to the statistics, work order storm is judged whether；
If there is work order storm, generate and will send the work order of the first treatment people to and change flow direction to second processing
The treatment order of personnel.
2. work order storm control method according to claim 1, it is characterised in that the default dimension
It is the dimension of area name, equipment manufacturer and network class triple combination.
3. work order storm control method according to claim 1, it is characterised in that the default detection
Time interval is the most short distribute leaflets time delay of alarm, presets the duration of detection time section more than or equal to default detection
The duration of time interval.
4. work order storm control method according to claim 1, it is characterised in that described in default dimension
On degree, will be produced in default detection time section according to default detection time interval, to the described first alarm
Distribute leaflets amount counted, be specially the step of obtain a statistics：
Obtain and compression is associated according to default association reduced rule to the described first alarm, the association pressure for obtaining
Sheepshank is really；
Obtain the additional logic rules of first alarm；
According to association compression result and the additional logic rules, if judging, obtaining first alarm exists
Distribute leaflets are produced in default detection time section, then by the distribute leaflets in the default dimension belonging to the described first alarm correspondence
Amount Jia one；
When the corresponding detection moment of default assay intervals is reached, obtain default in default detection time section
Statistics in dimension.
5. work order storm control method according to claim 1, it is characterised in that described in the basis
Statistics, is specially the step of judge whether work order storm：
The threshold value thresholding in the predetermined threshold time period in the current statistic cycle by the statistics with setting
It is compared, obtains a comparative result；
If the comparative result shows the statistics more than the threshold value thresholding, prove described default
There is work order storm in detection time section.
6. work order storm control method according to claim 5, it is characterised in that the work order storm
Control method also includes：
Obtain the distribute leaflets amount sample in the pre-set threshold time section in a upper measurement period；
According to the distribute leaflets amount sample, the threshold value door in the predetermined threshold time period in the current statistic cycle is determined
Limit.
7. work order storm control method according to claim 6, it is characterised in that described in the basis
Distribute leaflets amount sample, it is specific the step of determine the threshold value thresholding in the predetermined threshold time period in the current statistic cycle
For：
According to formula：T=max { Ti, Tmin } obtains the threshold in the predetermined threshold time period in the current statistic cycle
Value thresholding；Wherein,
T is the threshold value thresholding in the predetermined threshold time period in the current statistic cycle, and Tmin is default minimum
Threshold value, Ti is the ginseng obtained by the distribute leaflets amount sample in the pre-set threshold time section in a upper measurement period
Examine threshold value；Wherein,
Ti=a × (μ+bS), a are amplification coefficient, and b is coefficient of standard deviation, and μ is in a upper measurement period
The average value of the distribute leaflets amount sample in the predetermined threshold time period, S is the predetermined threshold time in a upper measurement period
The standard deviation of the distribute leaflets amount sample in section.
8. work order storm control method according to claim 1, it is characterised in that the work order storm
Control method also includes：
If there is work order storm, the storm alarm of generation work order.
9. work order storm control method according to claim 8, it is characterised in that the work order storm
Alarm includes：Alarm title, province, area name, equipment manufacturer, network class, generation time, work
The estimated distribute leaflets amount and the threshold value thresholding of current work order storm counted under single storm detection time section, work order storm
In one or more.
10. a kind of work order storm control device, it is characterised in that including：
Distribute leaflets alert acquisition module, and the matching for the alarm for obtaining to be carried out distribute leaflets mark, acquisition needs to send
The first single alarm；
Statistical module, in default dimension, being alerted according to default detection time interval, to described first
The distribute leaflets amount that will be produced in default detection time section is counted, and obtains a statistics；
Judge module, for according to the statistics, judging whether work order storm；
Work order storm processing module, if for there is work order storm, generating will send the first treatment people to
Work order changes flow direction to the treatment order of second processing personnel.
11. work order storm control devices according to claim 10, it is characterised in that the statistics mould
Block includes：
First acquisition unit, is associated to the described first alarm for obtaining according to default association reduced rule
Compression, the association compression result for obtaining；
Second acquisition unit, the additional logic rules for obtaining first alarm；
Statistic unit, for according to association compression result and the additional logic rules, if judgement is obtained
First alarm produces distribute leaflets in default detection time section, then will be pre- belonging to the described first alarm correspondence
If the distribute leaflets amount in dimension adds one；
3rd acquiring unit, for when the corresponding detection moment of default assay intervals is reached, obtaining default
The statistics in default dimension in detection time section.
12. work order storm control devices according to claim 10, it is characterised in that the judgement mould
Block includes：
Comparing unit, for the predetermined threshold time in the current statistic cycle by the statistics with setting
Threshold value thresholding in section is compared, and obtains a comparative result；
Judging unit, if showing the statistics more than the threshold value thresholding for the comparative result,
Prove there is work order storm in the default detection time section.
13. work order storm control devices according to claim 12, it is characterised in that the work order wind
Sudden and violent control device also includes：
Sample acquisition module, for obtaining the distribute leaflets amount sample in the section of the pre-set threshold time in a upper measurement period
This；
Threshold determination module, for according to the distribute leaflets amount sample, determining the predetermined threshold in the current statistic cycle
Threshold value thresholding in the value time period.
14. work order storm control devices according to claim 10, it is characterised in that the work order wind
Sudden and violent control device also includes：
Alarm generation module, if for there is work order storm, the storm alarm of generation work order.
A kind of 15. work order storm control systems, it is characterised in that including：
Harvester, alarm association compression pretreatment unit, work order distribute device, work order storm control device,
Human-computer interaction device and display device；Wherein,
Harvester, for the collection for being alerted；
Alarm association compresses pretreatment unit, is carried out according to default association reduced rule for the alarm to gathering
Association compression, obtains associating compression result, and association compression result is pushed into work order storm control device；
Work order distributes device, for carrying out the generation of distribute leaflets mark and the additional logic of alarm, and distribute leaflets is identified
And the additional logic of alarm is pushed to work order storm control device；
Work order storm control device, the alarm for obtaining harvester collection, and compressed according to alarm association
Pretreatment unit and work order distribute the pushed information of device, carry out work order storm detection；
Display device, the testing result for showing work order storm control device；
Human-computer interaction device, for distributing dress to harvester, alarm association compression pretreatment unit, work order
Put, work order storm control device and display device are controlled；
Wherein, work order storm control device includes：
Distribute leaflets alert acquisition module, and the matching for the alarm for obtaining to be carried out distribute leaflets mark, acquisition needs to send
The first single alarm；
Statistical module, in default dimension, being alerted according to default detection time interval, to described first
The distribute leaflets amount that will be produced in default detection time section is counted, and obtains a statistics；
Judge module, for according to the statistics, judging whether work order storm；
Work order storm processing module, if for there is work order storm, generating will send the first treatment people to
Work order changes flow direction to the treatment order of second processing personnel.
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| WO2020134783A1 (en) * | 2018-12-26 | 2020-07-02 | 中兴通讯股份有限公司 | Method, device and system for dispatching alarm ticket, and computer readable storage medium |
| CN113595808A (en) * | 2020-04-30 | 2021-11-02 | 中国移动通信集团广东有限公司 | Work order quality inspection method, system and server |
| CN113595808B (en) * | 2020-04-30 | 2023-07-11 | 中国移动通信集团广东有限公司 | Work order quality inspection method, system and server |
| CN111626447A (en) * | 2020-05-28 | 2020-09-04 | 中国联合网络通信集团有限公司 | Time-delay-based order dispatching processing method, device, equipment and storage medium |
| CN111767275A (en) * | 2020-06-28 | 2020-10-13 | 北京林克富华技术开发有限公司 | Data processing method and device and data processing system |
| CN111767275B (en) * | 2020-06-28 | 2024-04-19 | 北京林克富华技术开发有限公司 | Data processing method and device and data processing system |
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