CN106779753A - One kind consumption follow-up system - Google Patents
One kind consumption follow-up system Download PDFInfo
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- CN106779753A CN106779753A CN201611254210.9A CN201611254210A CN106779753A CN 106779753 A CN106779753 A CN 106779753A CN 201611254210 A CN201611254210 A CN 201611254210A CN 106779753 A CN106779753 A CN 106779753A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- Strategic Management (AREA)
- Economics (AREA)
- Marketing (AREA)
- Development Economics (AREA)
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- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The present invention relates to network monitoring field, one kind consumes follow-up system, including：Service end, client, actuating station, supply of material end.Supply of material end is by product information typing product data device, then product information is sent to service end by end interactive device of supplying, service end preserves to product information device product information, then service end is sent to actuating station product information by actuating station interactive device, actuating station shows consumer by performing exhibiting device and feedback information is fed back into service end, and last client is carried out interactive and information is attached with service end by client interactive device with consumer.The present invention increases product feedback device by supply of material end, and increasing implementing result feedback device in actuating station makes client's convenient feedback corresponding information in use or experience of the process, solves the problems, such as to enter on line well, the experience under line is used and fed back.
Description
Technical field
The present invention relates to network monitoring field, more particularly to a kind of consumption follow-up system.
Background technology
Cannot in time meet or be embodied in the consumption impression of real shopping center consumer and idea and oneself want to adopt
In the commodity or shopping environment of purchase, it is difficult to real in by the buyer's guide of solid shop/brick and mortar store or site comprehensively go to understand product
The characteristics of product and the difference of like product, product are constrained to produce the product renewing and kind of family substantially, and can not supervise product
Return home and targetedly gone actively to innovate and improve according to the requirement of target consumer group.So as to occur can not well entering line
Experience use and feedback function under upper, line.Accordingly, it would be desirable to through an improvement.
The content of the invention
It is an object of the invention to provide one kind consumption follow-up system, be used to solve appearance can not enter on line well,
The problem that experience under line is used and fed back.
In order to solve the above technical problems, embodiments of the present invention provide a kind of consumption follow-up system, the consumption with
Entering system includes：Service end, client, actuating station, supply of material end；
The client is connected with each other by client interactive device with the service end, and the actuating station passes through actuating station
Interactive device is connected with each other with the service end, and the supply of material end is mutually interconnected by end interactive device of supplying with the service end
Connect；
The service end includes product information device, customer data device, data run device；
It is described to change device, price processing unit including client connection device, customer data；
The actuating station includes performing exhibiting device, performs receiving device, implementing result feedback device；
The supply of material end includes product data device, product feedback device；
The supply of material end by product information typing product data device, then by supply of material end interactive device by product
Information is sent to the service end, and the service end preserves to the product information device product information, and then service end is logical
Cross the actuating station interactive device to send to the actuating station product information, the actuating station is by the execution exhibiting device
Show consumer and feedback information is fed back into the service end, the last client is carried out interactive and led to consumer
The client interactive device is crossed to be attached information with the service end.
The present invention increases product feedback device by supply of material end, and increasing implementing result feedback device in actuating station makes client
The convenient feedback corresponding information in use or experience of the process, solve to enter on line well, the experience under line use and
The problem of feedback.
Further improvement is that the data run device includes data storage cell, data acquisition comparing unit, number
According to coordination unit.
Further improvement is that the execution exhibiting device includes network display unit and entity display unit, described
Perform exhibiting device be connected with the network display unit by wired or wireless, it is described execution exhibiting device pass through it is wired or
Wirelessly it is connected with the entity display unit.
Further improvement be, the entity display unit include product outdoor scene display unit in use and with product
The complete use of product or the product associative cell for using cooperatively.The reference of product using effect is provided to consumer, in order to
Consumer selects.
Further improvement is that the network display unit includes website displaying subelement, terminal display subelement, institute
State network display unit to be connected with the network display subelement by wired or wireless, the network display unit is by having
Line is wirelessly connected with the terminal display subelement.
Further improvement is that the website displaying subelement includes website living broadcast interactive explanation component, web site commodity
Instruct video component, 360 degree of product contrast components.
Further improvement is that the client connection device includes that customer experience unit, client's dispatching unit, client are anti-
Present unit, be concerned about unit after sale.
Further improvement is that the customer experience unit chooses sub- list after subelement, experience are borrowed before including consuming
Subelement is given back after unit, experience.
Further improvement is that client's dispatching unit includes designated person's dispatching/erecting device subelement, non-finger
Fix the number of workers's dispatching/erecting device subelement, personalized dispatching/install subelement.
Further improvement is that the client feedback unit includes customer experience feedback subelement, travelling trader's feedback suggestion
Subelement, after sale care system subelement, the access subelement of non-customer reason.
Further improvement is, described to be concerned about that unit blesses mail, phone, greeting card, gift including client's commemoration day after sale
Thing subelement, regular client's use feeling are concerned about phone subelement.
Further improvement is that the price processing unit includes that clearing unit, clearing ＆ share reward unit；
The clearing unit includes entity clearing subelement, settlement on networks subelement；The entity settles accounts subelement and institute
State settlement on networks subelement share with the clearing ＆ respectively reward unit be connected.
Further improvement be, the settlement on networks subelement includes the network friendships such as official website transaction platform component, difference quotient
Easy platform assembly；
The network trading platform component such as the official website transaction platform component and the difference quotient shares prize with the clearing ＆ respectively
Unit is encouraged to be connected.
Further improvement is that the implementing result feedback device includes reservation feedback unit, experience feedback unit；
The reservation feedback unit includes online order feedback subelement, live channel feedback subelement；
The experience feedback unit includes network experience feedback subelement, On-site Experience feedback subelement.
The present invention increases product feedback device by supply of material end, and increasing implementing result feedback device in actuating station makes client
The convenient feedback corresponding information in use or experience of the process, solve to enter on line well, the experience under line use and
The problem of feedback.Entered further improvement, each device was finely divided, and its function is more improved and cheap.
Brief description of the drawings
Fig. 1 is a kind of flow chart for consuming follow-up system of the present invention.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing to each reality of the invention
The mode of applying is explained in detail.However, it will be understood by those skilled in the art that in the embodiments of the present invention
In, in order that reader more fully understands the application and proposes many ins and outs.But, even if without these ins and outs and
Many variations and modification based on following implementation method, it is also possible to realize the application each claim skill required for protection
Art scheme.
Embodiments of the present invention are related to a kind of consumption follow-up system, with reference to shown in Fig. 1, a kind of consumption follow-up system of the present invention
System includes：Service end 1, client 2, actuating station 3, supply of material end 4.
Client 2 is connected with each other by client interactive device 21 with service end 1, and actuating station 3 is interacted by actuating station and filled
Put 31 to be connected with each other with service end 1, supply of material end 4 is connected with each other by end interactive device 41 of supplying with service end 1；
Service end 1 includes product information device 11, customer data device 12, data run device 13.Data run device
13 include data storage cell 131, data acquisition comparing unit 132, data harmonization unit 133.
Client 2 includes client connection device 22, customer data modification device 23, price processing unit 24.
Client connection device 22 includes the dispatching of customer experience unit 221, client unit 222, client feedback unit 223, sells
Unit 224 is concerned about afterwards.
Customer experience unit 221 including borrowing before consumption choose after subelement, experience give back after subelement, experience sub single
Unit.Client's dispatching unit 222 includes that designated person's dispatching/erecting device subelement, non-designated personnel's dispatching/erecting device are single
Unit, personalized dispatching/install subelement.Client feedback unit 223 includes customer experience feedback subelement, travelling trader's feedback suggestion
Unit, after sale care system subelement, the access subelement of non-customer reason.It is concerned about that unit 224 is recorded including client after sale
Read day blessing mail, phone, greeting card, present subelement, regular client's use feeling and be concerned about phone subelement.
Price processing unit 24 includes that clearing unit 241, clearing ＆ share reward unit 242.Clearing unit 241 includes real
Body clearing subelement 2411, settlement on networks subelement 2412；Entity settles accounts 2412 points of subelement 2411 and settlement on networks subelement
Do not share reward unit 242 with clearing ＆ to be connected.Settlement on networks subelement 2412 includes official website transaction platform component 2413, micro-
The network trading platform such as business component 2414.The network trading platform component 2414 such as official website transaction platform component 2413 and difference quotient is distinguished
Share single 242 yuan of reward with clearing ＆ to be connected.
Actuating station 3 includes performing exhibiting device 32, performs receiving device 33, implementing result feedback device 34.
Performing exhibiting device 32 includes network display unit 321 and entity display unit 322, performs exhibiting device 32 and passes through
It is wired or wireless to be connected with network display unit 321, exhibiting device 32 is performed by wired or wireless and entity display unit
322 are connected.Network display unit 321 includes website displaying subelement 3211, terminal display subelement 3212, network display list
Unit 321 is connected by wired or wireless with network display subelement 3211, network display unit 321 by wired or wireless and
Terminal display subelement is connected 3212.Website displaying subelement 3211 includes that website living broadcast interactive explains component 3213, website
Commodity instruct 3214,360 degree of product contrast components 3215 of video component.Terminal display subelement 3212 can be mobile phone, flat board
The mobile terminals such as computer, consumer is easily supplied to by product information.Website displaying subelement 3211 passes through internet by phase
Products Information Releasing is answered on website, so that consumer browses.In addition, entity display unit includes product outdoor scene in use
Display unit and use complete with product or the product associative cell for using cooperatively.Consumer, can when every product is tried out
See other products that the effect of product actual scene in different usage situations or mutually arranged in pairs or groups with the product is used
Using effect.Such as consumer can watch itself effect with actual scene cooperation when clothes are bought by trying on,
It is observed that the actual effect of use complete from the product or different collocation, so that consumer selects suitable product, removes
Beyond selection is easy in terms of selecting clothes, it is also possible to identical effect is realized on other products, differ a citing herein.
Implementing result feedback device 34 includes reservation feedback unit 341, experience feedback unit 342.Reservation feedback unit 341
Including online order feedback subelement 3411, live channel feedback subelement 3412.Experience feedback unit 342 is experienced including network
Feedback subelement 3421, On-site Experience feedback subelement 3422.Consumer can by online order feed back subelement 3411 or
The live channel feedback reservation of subelement 3412 carries out live viewing and to-be-experienced product, may then pass through online order feedback single
Experience is fed back to service end 1 by unit 3411 or live channel feedback subelement 3412.Either online order feeds back subelement
3411 or live channel feedback subelement 3412 when preengaging solid shop under same line, subscription time has been successively
Arranged.When using live channel feedback subelement 3412, live input time be defined, it is to avoid the same time excessively disappears
The person of expense visits experience and influences to visit the quality of experience.
Supply of material end 4 includes product data device 42, product feedback device 43.
Then supply of material end 4 is believed product by end interactive device 41 of supplying by product information typing product data device 42
Breath is sent to service end 1, and service end 1 preserves to product information device 11 product information, and then service end 1 is by actuating station friendship
Mutual device 31 sends to actuating station 3 product information, and actuating station 3 shows consumer and by instead by performing exhibiting device 32
Feedforward information feeds back to service end 1, last client 2 with consumer carry out it is interactive and by client interactive device by information 21 and
Service end 1 is attached.
In practical operation, the way that consumer passes through solid shop/brick and mortar store under approach in difference quotient, website or on other lines and line
Footpath is gone to understand or be concerned about the merchandise news for performing the issue of exhibiting device 32, triggers consumer to go solid shop/brick and mortar store to experience or online
The demand of upper shopping.Then consumer carries out reservation experience commodity by implementing result feedback device 34, whether does shopping.And produce
Respective feedback, is further sent to supply of material end 4 by feedback information, stores in product feedback device 43, is improved so as to end of supplying and produced
Product.
When consumer produces consumption, the clearing unit 241 in the price processing unit 24 of client 2 is shared with clearing ＆
Reward unit 242 starts associative operation price charge and Presenting gifts etc..Service end 1 is delivered in now consumer information typing.
Then by the designated person's dispatching/erecting device subelement, non-designated in consumer's selection client's dispatching unit 222
Personnel's dispatching/erecting device subelement, personalized dispatching/install subelement means of distribution.After dispensing successfully, opened by consumer
The customer experience feedback subelement of dynamic client feedback unit 223, after sale travelling trader's feedback suggestion subelement, care system subelement.
If not consuming, then start the access subelement of non-customer reason.
Finally according to service end 1 record operation after sale be concerned about unit 224 carry out client's commemoration day bless mail, phone,
Greeting card, present subelement, regular client's use feeling are concerned about the operation of phone subelement.
The present invention increases product feedback device by supply of material end, and increasing implementing result feedback device in actuating station makes client
The convenient feedback corresponding information in use or experience of the process, solve to enter on line well, the experience under line use and
The problem of feedback.Entered further improvement, each device was finely divided, and its function is more improved and cheap.
It will be understood by those skilled in the art that the respective embodiments described above are to realize specific embodiment of the invention,
And in actual applications, can to it, various changes can be made in the form and details, without departing from the spirit and scope of the present invention.
Claims (14)
1. it is a kind of to consume follow-up system, it is characterised in that the consumption follow-up system includes：Service end, client, actuating station,
Supply of material end；
The client is connected with each other by client interactive device with the service end, and the actuating station is interacted by actuating station
Device is connected with each other with the service end, and the supply of material end is connected with each other by end interactive device of supplying with the service end；
The service end includes product information device, customer data device, data run device；
It is described to change device, price processing unit including client connection device, customer data；
The actuating station includes performing exhibiting device, performs receiving device, implementing result feedback device；
The supply of material end includes product data device, product feedback device；
The supply of material end by product information typing product data device, then by supply of material end interactive device by product information
Send to the service end, the service end preserves to the product information device product information, and then service end is by institute
State actuating station interactive device to send to the actuating station product information, the actuating station is shown by the execution exhibiting device
The service end is fed back to consumer and by feedback information, the last client is carried out interactive and passes through institute with consumer
Client interactive device is stated to be attached information with the service end.
It is 2. as claimed in claim 1 to consume follow-up system, it is characterised in that：The data run device includes data storage list
Unit, data acquisition comparing unit, data harmonization unit.
It is 3. as claimed in claim 1 to consume follow-up system, it is characterised in that：The execution exhibiting device includes network display list
Unit and entity display unit, the execution exhibiting device is connected by wired or wireless with the network display unit, described
Exhibiting device is performed to be connected with the entity display unit by wired or wireless.
It is 4. as claimed in claim 3 to consume follow-up system, it is characterised in that：The entity display unit is being used including product
In outdoor scene display unit and use complete with product or the product associative cell that uses cooperatively.
It is 5. as claimed in claim 3 to consume follow-up system, it is characterised in that：The network display unit includes that website shows son
Unit, terminal display subelement, the network display unit are connected by wired or wireless with the network display subelement,
The network display unit is connected by wired or wireless with the terminal display subelement.
It is 6. as claimed in claim 5 to consume follow-up system, it is characterised in that：The website displaying subelement includes that website is live
Interaction explanation component, web site commodity instruct video component, 360 degree of product contrast components.
It is 7. as claimed in claim 1 to consume follow-up system, it is characterised in that：The client connection device includes customer experience list
Unit, client dispense unit, client feedback unit, are concerned about unit after sale.
It is 8. as claimed in claim 7 to consume follow-up system, it is characterised in that：The customer experience unit is borrowed before including consumption
Subelement is given back after subelement, experience are chosen after subelement, experience.
It is 9. as claimed in claim 7 to consume follow-up system, it is characterised in that：Client's dispatching unit is matched somebody with somebody including designated person
Give/erecting device subelement, non-designated personnel's dispatching/erecting device subelement, personalized dispatching/install subelement.
It is 10. as claimed in claim 7 to consume follow-up system, it is characterised in that：The client feedback unit includes customer experience
Feedback subelement, after sale travelling trader's feedback suggestion subelement, care system subelement, the access subelement of non-customer reason.
11. consumption follow-up systems as claimed in claim 7, it is characterised in that：It is described to be concerned about that unit includes client's souvenir after sale
Day blessing mail, phone, greeting card, present subelement, regular client's use feeling are concerned about phone subelement.
12. consumption follow-up systems as claimed in claim 1, it is characterised in that：The price processing unit include clearing unit,
Clearing ＆ shares reward unit；
The clearing unit includes entity clearing subelement, settlement on networks subelement；The entity settles accounts subelement and the net
Network clearing subelement is shared reward unit with the clearing ＆ and is connected respectively.
13. consumption follow-up systems as claimed in claim 12, it is characterised in that：The settlement on networks subelement is handed over including official website
The network trading platform components such as easy platform assembly, difference quotient；
It is single that the network trading platform component such as the official website transaction platform component and the difference quotient shares reward with the clearing ＆ respectively
Unit is connected.
14. consumption follow-up systems as claimed in claim 1, it is characterised in that：The implementing result feedback device includes reservation
Feedback unit, experience feedback unit；
The reservation feedback unit includes online order feedback subelement, live channel feedback subelement；
The experience feedback unit includes network experience feedback subelement, On-site Experience feedback subelement.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611254210.9A CN106779753A (en) | 2016-12-30 | 2016-12-30 | One kind consumption follow-up system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611254210.9A CN106779753A (en) | 2016-12-30 | 2016-12-30 | One kind consumption follow-up system |
Publications (1)
| Publication Number | Publication Date |
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| CN106779753A true CN106779753A (en) | 2017-05-31 |
Family
ID=58954374
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611254210.9A Pending CN106779753A (en) | 2016-12-30 | 2016-12-30 | One kind consumption follow-up system |
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Cited By (2)
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| CN109118305A (en) * | 2017-06-23 | 2019-01-01 | 杭州美界科技有限公司 | A kind of beauty information recommender system based on retailer |
| CN112950052A (en) * | 2021-03-19 | 2021-06-11 | 湖南美石信息技术有限公司 | Comprehensive intelligent service platform system based on commercial concrete management |
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Application publication date: 20170531 |