CN106254148A - The method and device that operation/maintenance data processes - Google Patents
The method and device that operation/maintenance data processes Download PDFInfo
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- CN106254148A CN106254148A CN201610821284.XA CN201610821284A CN106254148A CN 106254148 A CN106254148 A CN 106254148A CN 201610821284 A CN201610821284 A CN 201610821284A CN 106254148 A CN106254148 A CN 106254148A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/14—Network analysis or design
- H04L41/142—Network analysis or design using statistical or mathematical methods
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/14—Network analysis or design
- H04L41/147—Network analysis or design for predicting network behaviour
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/28—Restricting access to network management systems or functions, e.g. using authorisation function to access network configuration
Abstract
The invention discloses a kind of method that operation/maintenance data processes, including: obtain O&M server in past historical time, perform the operation/maintenance data of maintenance work；According to described operation/maintenance data, add up described O&M server service data during maintenance work；Wherein, described service data include safety management data, reliable management data and service response data；Use the quantization described service data of unified standard, it is thus achieved that monitor the monitoring data of the maintenance work of described O&M server；According to described monitoring data, the working condition that O&M server described in anticipation is following.Correspondingly, the invention also discloses the device that a kind of operation/maintenance data processes.Use the embodiment of the present invention, the working condition of monitoring O&M server, reduce the fault rate of O&M server.
Description
Technical field
The present invention relates to field of computer technology, particularly relate to the method and device that a kind of operation/maintenance data processes.
Background technology
Along with the development of IT application in enterprises, enterprise is increasingly dependent on IT system and launches the running of its business.User is for IT
The demand of Service Management day by day increases, and the importance of IT operation maintenance work highlights the most therewith.But, IT operation management is asked
Topic comes out the most one after another: IT operation management is chaotic, only can be in the problem of breaking down in IT O&M server running, dimension
The personnel that repair just can go search IT operational system institute's produced problem and safeguard, the mechanism of a prevention is not monitored
The working condition of IT O&M server, reduces the fault rate of IT O&M server.
Summary of the invention
The embodiment of the present invention proposes the method and device that a kind of operation/maintenance data processes, the work feelings of monitoring O&M server
Condition, reduces the fault rate of O&M server.
The embodiment of the present invention provides a kind of method that operation/maintenance data processes, including:
Obtain O&M server in past historical time, perform the operation/maintenance data of maintenance work；
According to described operation/maintenance data, add up described O&M server service data during maintenance work；Wherein, institute
State service data and include safety management data, reliable management data and service response data；
Use the quantization described service data of unified standard, it is thus achieved that monitor the prison of the maintenance work of described O&M server
Control data；
According to described monitoring data, the working condition that O&M server described in anticipation is following.
Further, described operation/maintenance data includes that described O&M server provides the user the letter serviced in service process
Breath resource can carry out changing the number of times of operation under proper authorization and described O&M server provides the user in service process
Row change operation total degree and described O&M server provide the user in service process by unauthorized access number of times and
Receive the total degree accessed；
Then add up described O&M server safety management data during maintenance work, particularly as follows:
Calculate described O&M server provide the user the information resources serviced in service process can be under proper authorization
Carry out number of times and the described O&M server of change operation and provide the user the total degree carrying out change operation in service process
Ratio, it is thus achieved that the first safe ratio；
Calculate 1 to deduct the number of times that described O&M server provides the user in service process by unauthorized access and visit with reception
The ratio of the total degree asked, it is thus achieved that the second safe ratio；
Described first safe ratio and described second safe ratio are carried out weight summation, it is thus achieved that described O&M server exists
Safety management data during maintenance work.
Further, described operation/maintenance data includes that described O&M server refuses user because providing service to user
Service request number of times and described O&M server receive user send service request total degree, described O&M service
Device provide the user service meet user service request event number and described O&M server provide the user the total of service
Event number and described O&M server for produce during user provides service request procedure each time the duration of interruption and this
Total service duration；
Then add up described O&M server and reliably manage data during maintenance work, particularly as follows:
Calculate 1 and deduct the number of times that described O&M server refuses the service request of user because providing service to user
The ratio of the total degree of the service request that user sends is received, it is thus achieved that the first reliable ratio with described O&M server；
Calculate described O&M server and provide the user event number and the described O&M that service meets the service request of user
Server provides the user the ratio of total event number of service, it is thus achieved that the second reliable ratio；
Produce in calculating described O&M server user providing service request procedure each time the duration of interruption with this
The ratio of total service duration, and average, it is thus achieved that the 3rd reliable ratio；
Described first reliable ratio, the described second reliable ratio and the described 3rd reliable ratio are carried out weight summation, obtains
Described O&M server reliably manages data during maintenance work.
Further, when described operation/maintenance data includes the service that described O&M server provides the user service each time
O&M server long, described provides the user the standard duration of service and described O&M server provides the user total thing of service
The number of times of the service request of number of packages, described O&M server response user and described O&M server receive the service request of user
Number of times；
Then add up described O&M server service response data during maintenance work, particularly as follows:
The service duration of service and described O&M server is provided the user each time by relatively described O&M server
Whether the standard duration providing the user service can meet the requirement of duration response, it is thus achieved that described O&M server provides the user
Service can meet the event number of requirement of duration response；
Calculate the service that described O&M server provides the user and can meet the event number of requirement of duration response with described
O&M server provides the user the ratio of total event number of service, it is thus achieved that the first response ratio；
The number of times of the service request calculating described O&M server response user receives user's with described O&M server
The ratio of the number of times of service request, it is thus achieved that the second response ratio；
Described first response ratio and described second response ratio are carried out weight summation, it is thus achieved that described O&M server exists
Service response data during maintenance work.
Yet further, the quantization of the standard that described employing is unified described service data, it is thus achieved that monitor described O&M service
The monitoring data of the maintenance work of device, specifically include:
According to the feedback belonging to safety management data, reliable management data and service response data that described service packet contains
Characteristic, selects corresponding feedback measure computing formula, calculates and obtains the safety management data after quantifying, reliable management data and service
Response data；Described feedback characteristics includes positive feedback characteristic, negative feedback characteristic and normal distribution characteristic；Corresponding anti-of positive feedback characteristic
Feedback Likelihood Computation formula is C1=(f-fk1)/(fk2-fk1)；Feedback measure computing formula corresponding to negative feedback characteristic is C2=(fk2-
f)/(fk2-fk1)；Feedback measure computing formula corresponding to normal distribution characteristic is
Wherein, f is service data to be quantified, fk1It is to quantify higher limit, fk2It is to quantify lower limit, fk0It is to quantify intermediate value；
Safety management data after described quantization, reliable management data and service response data are carried out weight summation, obtains
The monitoring data of the maintenance work of described O&M server must be monitored.
Further, according to described monitoring data, the working condition that O&M server described in anticipation is following, particularly as follows:
According to described monitoring data, it is judged that whether described monitoring data are in monitoring threshold interval；
The most then judge that future will occur that the probability of operation irregularity is low in described O&M server；
If it is not, then judge that future will occur that the probability of operation irregularity is high in described O&M server.
Correspondingly, the present invention also provides for the device that a kind of operation/maintenance data processes, including:
Operation/maintenance data acquisition module, performs the O&M of maintenance work for obtaining O&M server in past historical time
Data；
Service data statistics module, for according to described operation/maintenance data, adds up described O&M server in maintenance work mistake
Service data in journey；Wherein, described service data include safety management data, reliable management data and service response data；
Service data-measuring module, for using the quantization described service data of unified standard, it is thus achieved that monitor described fortune
The monitoring data of the maintenance work of dimension server；
Work anticipation module, for according to described monitoring data, the working condition that O&M server described in anticipation is following.
Further, described operation/maintenance data includes that described O&M server provides the user the letter serviced in service process
Breath resource can carry out changing the number of times of operation under proper authorization and described O&M server provides the user in service process
Row change operation total degree and described O&M server provide the user in service process by unauthorized access number of times and
Receive the total degree accessed；
The most described service data statistics module includes for adding up described O&M server peace during maintenance work
The full unit managing data, particularly as follows:
First safe computing unit, provides the user, for calculating described O&M server, the letter serviced in service process
Breath resource can carry out the number of times of change operation under proper authorization and provide the user in service process with described O&M server
The ratio of the total degree of row change operation, it is thus achieved that the first safe ratio；
Second safe computing unit, deducts described O&M server and provides the user in service process for calculating 1 and be subject to
The number of times of unauthorized access and the ratio receiving the total degree accessed, it is thus achieved that the second safe ratio；
First weight sum unit, for carrying out weight ask described first safe ratio and described second safe ratio
With, it is thus achieved that described O&M server safety management data during maintenance work.
Further, described operation/maintenance data includes that described O&M server refuses user because providing service to user
Service request number of times and described O&M server receive user send service request total degree, described O&M service
Device provide the user service meet user service request event number and described O&M server provide the user the total of service
Event number and described O&M server for produce during user provides service request procedure each time the duration of interruption and this
Total service duration；
The most described service data statistics module include for add up described O&M server during maintenance work can
The unit of tube reason data, particularly as follows:
First reliable computing unit, deducts described O&M server for calculating 1 and refuses because providing service to user
The number of times that the service of user is asked absolutely and described O&M server receive the ratio of the total degree of the service request that user sends,
Obtain the first reliable ratio；
Second reliable computing unit, for calculate described O&M server provide the user service meet user service ask
The event number asked and described O&M server provide the user the ratio of total event number of service, it is thus achieved that the second reliable ratio；
3rd reliable computing unit, produces in being used for calculating described O&M server user providing service request procedure each time
The raw duration interrupted and the ratio of this total service duration, and average, it is thus achieved that the 3rd reliable ratio；
Second weight sum unit, for the described first reliable ratio, the described second reliable ratio and the described 3rd can
Weight summation is carried out, it is thus achieved that described O&M server reliably manages data during maintenance work by ratio.
Further, when described operation/maintenance data includes the service that described O&M server provides the user service each time
O&M server long, described provides the user the standard duration of service and described O&M server provides the user total thing of service
The number of times of the service request of number of packages, described O&M server response user and described O&M server receive the service request of user
Number of times；
The most described service data statistics module includes for adding up described O&M server clothes during maintenance work
The unit of business response data, particularly as follows:
Event statistics unit, for providing the user the service duration of service each time by relatively described O&M server
Whether the standard duration providing the user service with described O&M server can meet the requirement that duration responds, it is thus achieved that described O&M
The service that server provides the user can meet the event number of the requirement of duration response；
First RESPONSE CALCULATION unit, the service provided the user for calculating described O&M server can meet duration response
Event number and the described O&M server of requirement provide the user the ratio of total event number of service, it is thus achieved that the first response ratio
Value；
Second RESPONSE CALCULATION unit, for calculating the number of times of the service request of described O&M server response user with described
O&M server receives the ratio of the number of times of the service request of user, it is thus achieved that the second response ratio；
3rd weight sum unit, for carrying out weight ask described first response ratio and described second response ratio
With, it is thus achieved that described O&M server service response data during maintenance work.
Further, described service data-measuring module specifically includes:
Quantum chemical method unit, for the safety management data contained according to described service packet, reliable management data kimonos
Business feedback characteristics belonging to response data, selects corresponding feedback measure computing formula, calculates the safety management obtained after quantifying
Data, reliable management data and service response data；Described feedback characteristics includes that positive feedback characteristic, negative feedback characteristic and normal state are divided
Cloth characteristic；Feedback measure computing formula corresponding to positive feedback characteristic is C1=(f-fk1)/(fk2-fk1)；Negative feedback characteristic is corresponding
Feedback measure computing formula is C2=(fk2-f)/(fk2-fk1)；Feedback measure computing formula corresponding to normal distribution characteristic isWherein, f is service data to be quantified, fk1It is to quantify higher limit, fk2It is to quantify
Lower limit, fk0It is to quantify intermediate value；
4th weight sum unit, for ringing the safety management data after described quantization, reliable management data and service
Data are answered to carry out weight summation, it is thus achieved that to monitor the monitoring data of the maintenance work of described O&M server.
Yet further, described work anticipation module specifically includes:
Threshold decision unit, for according to described monitoring data, it is judged that whether described monitoring data are at monitoring threshold interval
In；
First identifying unit, for when described monitoring data are when monitoring in threshold interval, it is determined that described O&M server
There is that the probability of operation irregularity is low future；
Second identifying unit, for when described monitoring data are not when monitoring in threshold interval, it is determined that described O&M service
Will there is that the probability of operation irregularity is high future in device.
Implement the embodiment of the present invention, have the advantages that
The operation/maintenance data treating method and apparatus that the embodiment of the present invention provides, by obtaining O&M server in past history
The operation/maintenance data of maintenance work is performed in time；According to described operation/maintenance data, add up described O&M server in maintenance work mistake
Service data in journey；Wherein, described service data include safety management data, reliable management data and service response data；
Use the quantization described service data of unified standard, it is thus achieved that monitor the monitoring data of the maintenance work of described O&M server；
According to described monitoring data, the working condition that O&M server described in anticipation is following, thus realize monitoring the work of O&M server
Make, reduce the fault rate of O&M server.
Accompanying drawing explanation
Fig. 1 is the schematic flow sheet of an embodiment of the method that the operation/maintenance data that the present invention provides processes；
Fig. 2 is the structural representation of an embodiment of the device that a kind of operation/maintenance data that the present invention provides processes；
Fig. 3 is an embodiment of the service data statistics module of the device that a kind of operation/maintenance data that the present invention provides processes
Structural representation；
Fig. 4 is another enforcement of the service data statistics module of the device that a kind of operation/maintenance data that the present invention provides processes
The structural representation of example；
Fig. 5 is another enforcement of the service data statistics module of the device that a kind of operation/maintenance data that the present invention provides processes
The structural representation of example；
Fig. 6 is an embodiment of the service data-measuring module of the device that a kind of operation/maintenance data that the present invention provides processes
Structural representation；
Fig. 7 is the knot of an embodiment of the work anticipation module of the device that a kind of operation/maintenance data that the present invention provides processes
Structure schematic diagram.
Detailed description of the invention
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Describe, it is clear that described embodiment is only a part of embodiment of the present invention rather than whole embodiments wholely.Based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under not making creative work premise
Embodiment, broadly falls into the scope of protection of the invention.
See Fig. 1, be the schematic flow sheet of an embodiment of the method that the operation/maintenance data that the present invention provides processes, the party
Method includes step S1 to S4:
S1, obtains O&M server and performs the operation/maintenance data of maintenance work in past historical time；
S2, according to described operation/maintenance data, adds up described O&M server service data during maintenance work；Its
In, described service data include safety management data, reliable management data and service response data；
S3, uses the quantization described service data of unified standard, it is thus achieved that monitor the maintenance work of described O&M server
Monitoring data；
S4, according to described monitoring data, the working condition that O&M server described in anticipation is following.
Further, described operation/maintenance data includes that described O&M server provides the user the letter serviced in service process
Breath resource can carry out changing the number of times of operation under proper authorization and described O&M server provides the user in service process
Row change operation total degree and described O&M server provide the user in service process by unauthorized access number of times and
Receive the total degree accessed；
Then included in above-mentioned steps S2, " add up described O&M server safety management number during maintenance work
According to " process, particularly as follows:
Calculate described O&M server provide the user the information resources serviced in service process can be under proper authorization
Carry out number of times and the described O&M server of change operation and provide the user the total degree carrying out change operation in service process
Ratio, it is thus achieved that the first safe ratio；
Calculate 1 to deduct the number of times that described O&M server provides the user in service process by unauthorized access and visit with reception
The ratio of the total degree asked, it is thus achieved that the second safe ratio；
Described first safe ratio and described second safe ratio are carried out weight summation, it is thus achieved that described O&M server exists
Safety management data during maintenance work.
It should be noted that the calculating of the second safe ratio, it is to weigh complete to secure administration procedure of O&M server
Property, i.e. weigh whether O&M server can carry out change operation in providing the user service process under correct mandate；The
The calculating of one safe ratio, is to weigh the O&M server availability to secure administration procedure, i.e. weighs user to O&M service
Whether the access rights of the information resources of device can mate business need.
Further, described operation/maintenance data includes that described O&M server refuses user because providing service to user
Service request number of times and described O&M server receive user send service request total degree, described O&M service
Device provide the user service meet user service request event number and described O&M server provide the user the total of service
Event number and described O&M server for produce during user provides service request procedure each time the duration of interruption and this
Total service duration；
Then " add up described O&M server and reliably manage number during maintenance work included in above-mentioned steps S2
According to " process, particularly as follows:
Calculate 1 and deduct the number of times that described O&M server refuses the service request of user because providing service to user
The ratio of the total degree of the service request that user sends is received, it is thus achieved that the first reliable ratio with described O&M server；
Calculate described O&M server and provide the user event number and the described O&M that service meets the service request of user
Server provides the user the ratio of total event number of service, it is thus achieved that the second reliable ratio；
Produce in calculating described O&M server user providing service request procedure each time the duration of interruption with this
The ratio of total service duration, and average, it is thus achieved that the 3rd reliable ratio；
Described first reliable ratio, the described second reliable ratio and the described 3rd reliable ratio are carried out weight summation, obtains
Described O&M server reliably manages data during maintenance work.
It should be noted that the first reliable ratio, it is to weigh whether clothes that O&M server provides the user are standby possesses
All functions in service agreement, the i.e. second reliable ratio can see information-based coverage rate as.Second reliable ratio is to weigh O&M
The work effectiveness of server, i.e. by solving the timely fix-rate of the service request of user as measurement index.3rd is reliable
Ratio, is the ability of the service continuously weighing the information technology service that O&M server supports key business, is connected by service
Availability as measurement index, produces in i.e. adding up described O&M server user providing service request procedure each time and to interrupt
Duration and the ratio of this total service duration.
Further, when described operation/maintenance data includes the service that described O&M server provides the user service each time
O&M server long, described provides the user the standard duration of service and described O&M server provides the user total thing of service
The number of times of the service request of number of packages, described O&M server response user and described O&M server receive the service request of user
Number of times；
Then included in above-mentioned steps S2, " add up described O&M server service response number during maintenance work
According to " process, particularly as follows:
The service duration of service and described O&M server is provided the user each time by relatively described O&M server
Whether the standard duration providing the user service can meet the requirement of duration response, it is thus achieved that described O&M server provides the user
Service can meet the event number of requirement of duration response；
Calculate the service that described O&M server provides the user and can meet the event number of requirement of duration response with described
O&M server provides the user the ratio of total event number of service, it is thus achieved that the first response ratio；
The number of times of the service request calculating described O&M server response user receives user's with described O&M server
The ratio of the number of times of service request, it is thus achieved that the second response ratio；
Described first response ratio and described second response ratio are carried out weight summation, it is thus achieved that described O&M server exists
Service response data during maintenance work.
It should be noted that promptness is to weigh O&M server user to service the solution speed of request, by system
The rate that timely responds to of meter O&M server is as measurement index.Data are gathered, by O&M service automatically by O&M service system
Device provides the user the time that the service duration of service requires with service agreement, i.e. O&M server and provides the user the mark of service
Punctual long, compare, and then the satisfactory quantity of statistical phenomeon response time and the ratio of total event number, it is above-mentioned first
Response ratio.Interactive is to weigh the O&M server response degree to customer call, by the response of O&M server record
The number of times of the service request of user is used for measurement index with the number of times servicing request of user, is above-mentioned second response ratio
Value.
It addition, above-mentioned obtained ratio, i.e. utilize to gather and to single maker, above-mentioned operation/maintenance data is recorded, and close
Connection ratio calculated corresponding thereto, forms special project and gathers list.
Owing to the service packet of above-mentioned offer is containing multiple index evaluation, the unit of each index is different, dimension is different, quantity
Level is different, is not easy to the maintenance work for analyzing described O&M server, even can affect the result of evaluation.Therefore, for system
One standard, first has to all evaluation indexes are carried out criterion and quantity process, to eliminate dimension, converts it into dimensionless, countless
The standard scores of magnitude difference, is analyzed evaluating the most again.Specifically can differ from the specific implementation process examining following steps S3:
According to belonging to safety management data, reliable management data and service response data that described service packet contains
Feedback characteristics, select corresponding feedback measure computing formula, calculate and obtain the safety management data after quantifying, reliably manage
Data and service response data；Described feedback characteristics includes positive feedback characteristic, negative feedback characteristic and normal distribution characteristic；Positive and negative
The feedback measure computing formula presenting characteristic corresponding is C1=(f-fk1)/(fk2-fk1)；The feedback measure that negative feedback characteristic is corresponding
Computing formula is C2=(fk2-f)/(fk2-fk1)；Feedback measure computing formula corresponding to normal distribution characteristic isWherein, f is service data to be quantified, fk1It is to quantify higher limit, fk2It is to quantify
Lower limit, fk0It is to quantify intermediate value；
Safety management data after described quantization, reliable management data and service response data are carried out weight summation, obtains
The monitoring data of the maintenance work of described O&M server must be monitored.
It should be noted that positive feedback characteristic refers to that servicing data demand " is the bigger the better " and uses C1 formula to carry out clothes
Business data quantify, and negative feedback characteristic refers to service data demand " the smaller the better " and use C2 formula to carry out service data
Quantifying, Normal Distribution Characteristics refers to service data demand " moderate be advisable " and use C3 formula to quantify service data.Example
As: above-mentioned timely responds to rate, it is believed that quantization higher limit f timely responded tok1It it is 1 and quantization lower limit scope fk2It is 0, if
Practical Calculation goes out 90%, then be the bigger the better according to timely responding to rate, takes the quantization operation of correspondence, timely responding to of criterion and quantity
Rate is 0.9.
Further, according to described monitoring data, the working condition that O&M server described in anticipation is following, particularly as follows:
According to described monitoring data, it is judged that whether described monitoring data are in monitoring threshold interval；
The most then judge that future will occur that the probability of operation irregularity is low in described O&M server；
If it is not, then judge that future will occur that the probability of operation irregularity is high in described O&M server.
Obtaining the future work situation of above-mentioned O&M server, a human-computer interaction interface can passed through, show the above results,
Next step maintenance work is carried out for operation maintenance personnel excessively.It addition, the data of all right above-mentioned statistics of this human-computer interaction module are led to
Cross that report form generator is self-defined arranges form, generate crosstab for some index from multiple dimensions, it is also possible to for multiple
Index forms general static statement and dynamic statement.System inventory on-demand can be sought survival into and be included block diagram, cake chart, curve chart etc.
The diverse graphical report form showing of graphics mode, and provide the forms such as HTML, EXCEL, PDF, WORD, XML to export practical matter
Amount evaluation index.
The operation/maintenance data treating method and apparatus that the embodiment of the present invention provides, by obtaining O&M server in past history
The operation/maintenance data of maintenance work is performed in time；According to described operation/maintenance data, add up described O&M server in maintenance work mistake
Service data in journey；Wherein, described service data include safety management data, reliable management data and service response data；
Use the quantization described service data of unified standard, it is thus achieved that monitor the monitoring data of the maintenance work of described O&M server；
According to described monitoring data, the working condition that O&M server described in anticipation is following, thus realize monitoring the work of O&M server
Make, reduce the fault rate of O&M server.
Refer to Fig. 2, be the structural representation of an embodiment of the device that a kind of operation/maintenance data that the present invention provides processes
Figure, can perform whole flow processs of the method for the operation/maintenance data process of above-mentioned offer.This operation/maintenance data processing means includes:
Operation/maintenance data acquisition module 10, performs the fortune of maintenance work for obtaining O&M server in past historical time
Dimension data；
Service data statistics module 20, for according to described operation/maintenance data, adds up described O&M server in maintenance work
During service data；Wherein, described service data include safety management data, reliable management data and service number of responses
According to；
Service data-measuring module 30, for using the quantization described service data of unified standard, it is thus achieved that monitoring is described
The monitoring data of the maintenance work of O&M server；
Work anticipation module 40, for according to described monitoring data, the working condition that O&M server described in anticipation is following.
Further, described operation/maintenance data includes that described O&M server provides the user the letter serviced in service process
Breath resource can carry out changing the number of times of operation under proper authorization and described O&M server provides the user in service process
Row change operation total degree and described O&M server provide the user in service process by unauthorized access number of times and
Receive the total degree accessed；
The most described service data statistics module includes for adding up described O&M server peace during maintenance work
The full unit managing data, sees Fig. 3, is the service data statistics mould of the device that a kind of operation/maintenance data that the present invention provides processes
The structural representation of one embodiment of block, specifically includes:
First safe computing unit 211, is used for calculating described O&M server and provides the user in service process and serviced
Information resources can carry out number of times and the described O&M server of change operation under proper authorization and provide the user service process
In carry out the ratio of total degree of change operation, it is thus achieved that the first safe ratio；
Second safe computing unit 212, deducts described O&M server and provides the user in service process for calculating 1 and be subject to
Number of times and the ratio receiving the total degree accessed to unauthorized access, it is thus achieved that the second safe ratio；
First weight sum unit 213, for carrying out weight to described first safe ratio and described second safe ratio
Summation, it is thus achieved that described O&M server safety management data during maintenance work.
Further, described operation/maintenance data includes that described O&M server refuses user because providing service to user
Service request number of times and described O&M server receive user send service request total degree, described O&M service
Device provide the user service meet user service request event number and described O&M server provide the user the total of service
Event number and described O&M server for produce during user provides service request procedure each time the duration of interruption and this
Total service duration；
The most described service data statistics module include for add up described O&M server during maintenance work can
The unit of tube reason data, sees Fig. 4, is the service data statistics mould of the device that a kind of operation/maintenance data that the present invention provides processes
The structural representation of another embodiment of block, specifically includes:
First reliable computing unit 221, deducts described O&M server because cannot provide service to user for calculating 1
The number of times of the service request of refusal user and described O&M server receive the ratio of the total degree of the service request that user sends
Value, it is thus achieved that the first reliable ratio；
Second reliable computing unit 222, provides the user service meet the clothes of user for calculating described O&M server
Event number and the described O&M server of business request provides the user the ratio of total event number of service, it is thus achieved that second reliably than
Value；
3rd reliable computing unit 223, being used for calculating described O&M server user each time provides service request procedure
The middle ratio producing duration and this total service duration interrupted, and average, it is thus achieved that the 3rd reliable ratio；
Second weight sum unit 224, for the described first reliable ratio, the described second reliable ratio and the described 3rd
Reliable ratio carries out weight summation, it is thus achieved that described O&M server reliably manages data during maintenance work.
Further, when described operation/maintenance data includes the service that described O&M server provides the user service each time
O&M server long, described provides the user the standard duration of service and described O&M server provides the user total thing of service
The number of times of the service request of number of packages, described O&M server response user and described O&M server receive the service request of user
Number of times；
The most described service data statistics module includes for adding up described O&M server clothes during maintenance work
The unit of business response data, sees Fig. 5, is the service data statistics mould of the device that a kind of operation/maintenance data that the present invention provides processes
The structural representation of another embodiment of block, specifically includes:
Event statistics unit 231, for providing the user the service of service each time by relatively described O&M server
Duration and described O&M server provide the user whether the standard duration of service can meet the requirement that duration responds, it is thus achieved that described
The service that O&M server provides the user can meet the event number of the requirement of duration response；
First RESPONSE CALCULATION unit 232, the service provided the user for calculating described O&M server can meet duration
The event number of the requirement of response and described O&M server provide the user the ratio of total event number of service, it is thus achieved that the first response
Ratio；
Second RESPONSE CALCULATION unit 233, for calculate described O&M server response user service request number of times with
Described O&M server receives the ratio of the number of times of the service request of user, it is thus achieved that the second response ratio；
3rd weight sum unit 234, for carrying out weight to described first response ratio and described second response ratio
Summation, it is thus achieved that described O&M server service response data during maintenance work.
Further, see Fig. 6, be the service data-measuring of the device that a kind of operation/maintenance data that the present invention provides processes
The structural representation of one embodiment of module, described service data-measuring module 30 specifically includes:
Quantum chemical method unit 31, for the safety management data contained according to described service packet, reliable management data and
Feedback characteristics belonging to service response data, selects corresponding feedback measure computing formula, calculates the bursting tube obtained after quantifying
Reason data, reliable management data and service response data；Described feedback characteristics includes positive feedback characteristic, negative feedback characteristic and normal state
Distribution character；Feedback measure computing formula corresponding to positive feedback characteristic is C1=(f-fk1)/(fk2-fk1)；Negative feedback characteristic is corresponding
Feedback measure computing formula be C2=(fk2-f)/(fk2-fk1)；Feedback measure computing formula corresponding to normal distribution characteristic isWherein, f is service data to be quantified, fk1It is to quantify higher limit, fk2It is to quantify
Lower limit, fk0It is to quantify intermediate value；
4th weight sum unit 32, for by the safety management data after described quantization, reliable management data and service
Response data carries out weight summation, it is thus achieved that monitor the monitoring data of the maintenance work of described O&M server.
Yet further, see Fig. 7, be the work anticipation module of the device that a kind of operation/maintenance data that the present invention provides processes
The structural representation of an embodiment, described work anticipation module 40 specifically includes:
Threshold decision unit 41, for according to described monitoring data, it is judged that whether described monitoring data are in monitoring threshold zone
In；
First identifying unit 42, for when described monitoring data are when monitoring in threshold interval, it is determined that described O&M service
Future will occur that the probability of operation irregularity is low in device；
Second identifying unit 43, for when described monitoring data are not when monitoring in threshold interval, it is determined that described O&M takes
Will there is that the probability of operation irregularity is high future in business device.
Implement the embodiment of the present invention, have the advantages that
The operation/maintenance data treating method and apparatus that the embodiment of the present invention provides, by obtaining O&M server in past history
The operation/maintenance data of maintenance work is performed in time；According to described operation/maintenance data, add up described O&M server in maintenance work mistake
Service data in journey；Wherein, described service data include safety management data, reliable management data and service response data；
Use the quantization described service data of unified standard, it is thus achieved that monitor the monitoring data of the maintenance work of described O&M server；
According to described monitoring data, the working condition that O&M server described in anticipation is following, thus realize monitoring the work of O&M server
Make, reduce the fault rate of O&M server.
One of ordinary skill in the art will appreciate that all or part of flow process realizing in above-described embodiment method, be permissible
Instructing relevant hardware by computer program to complete, described program can be stored in a computer read/write memory medium
In, this program is upon execution, it may include such as the flow process of the embodiment of above-mentioned each method.Wherein, described storage medium can be magnetic
Dish, CD, read-only store-memory body (Read-Only Memory, ROM) or random store-memory body (Random Access
Memory, RAM) etc..
The above is the preferred embodiment of the present invention, it is noted that for those skilled in the art
For, under the premise without departing from the principles of the invention, it is also possible to make some improvements and modifications, these improvements and modifications are also considered as
Protection scope of the present invention.
Claims (12)
1. the method that an operation/maintenance data processes, it is characterised in that including:
Obtain O&M server in past historical time, perform the operation/maintenance data of maintenance work；
According to described operation/maintenance data, add up described O&M server service data during maintenance work；Wherein, described clothes
Business data include safety management data, reliable management data and service response data；
Use the quantization described service data of unified standard, it is thus achieved that monitor the monitoring number of the maintenance work of described O&M server
According to；
According to described monitoring data, the working condition that O&M server described in anticipation is following.
2. the method that operation/maintenance data as claimed in claim 1 processes, it is characterised in that described operation/maintenance data includes described O&M
Server provide the user the information resources serviced in service process can carry out under proper authorization change operation number of times and
Described O&M server provides the user the total degree carrying out changing operation in service process and described O&M server for using
Family provides the total degree accessed by number of times and the reception of unauthorized access in service process；
Then add up described O&M server safety management data during maintenance work, particularly as follows:
Calculate described O&M server to provide the user the information resources serviced in service process and can carry out under proper authorization
The number of times of change operation provides the user the ratio of the total degree carrying out change operation in service process with described O&M server,
Obtain the first safe ratio；
Calculate 1 to deduct the number of times that described O&M server provides the user in service process by unauthorized access and access with receiving
The ratio of total degree, it is thus achieved that the second safe ratio；
Described first safe ratio and described second safe ratio are carried out weight summation, it is thus achieved that described O&M server is at O&M
Safety management data in work process.
3. the method that operation/maintenance data as claimed in claim 1 processes, it is characterised in that described operation/maintenance data includes described O&M
Server refuse because user cannot be provided service to user service request number of times and described O&M server receive use
The total degree of service request that family sends, described O&M server provide the user the event that service meets the service request of user
Number and described O&M server provide the user total event number of service and described O&M server is that user each time provides
Service request procedure produces duration and this total service duration of interruption；
Then add up described O&M server and reliably manage data during maintenance work, particularly as follows:
Calculating 1 deducts described O&M server and refuses the number of times servicing request and the institute of user because providing service to user
State the ratio that O&M server receives the total degree of the service request that user sends, it is thus achieved that the first reliable ratio；
Calculate described O&M server and provide the user event number and the described O&M service that service meets the service request of user
Device provides the user the ratio of total event number of service, it is thus achieved that the second reliable ratio；
The duration total clothes with this of interruption are produced in calculating described O&M server user providing service request procedure each time
The ratio of business duration, and average, it is thus achieved that the 3rd reliable ratio；
Described first reliable ratio, the described second reliable ratio and the described 3rd reliable ratio are carried out weight summation, it is thus achieved that institute
State O&M server and reliably manage data during maintenance work.
4. the method that operation/maintenance data as claimed in claim 1 processes, it is characterised in that described operation/maintenance data includes described O&M
Server provides the user the service duration of service each time, described O&M server provide the user service standard duration and
Described O&M server provides the user the number of times of the service request of total event number of service, described O&M server response user
The number of times of the service request of user is received with described O&M server；
Then add up described O&M server service response data during maintenance work, particularly as follows:
The service duration of service is provided the user each time with described O&M server for using by relatively described O&M server
Family provides whether the standard duration of service can meet the requirement of duration response, it is thus achieved that the clothes that described O&M server provides the user
Business can meet the event number of the requirement of duration response；
Calculate the service that described O&M server provides the user and can meet the event number of requirement of duration response and described O&M
Server provides the user the ratio of total event number of service, it is thus achieved that the first response ratio；
Calculate number of times and the service of described O&M server reception user of the service request of described O&M server response user
The ratio of the number of times of request, it is thus achieved that the second response ratio；
Described first response ratio and described second response ratio are carried out weight summation, it is thus achieved that described O&M server is at O&M
Service response data in work process.
5. the method that operation/maintenance data as claimed in claim 1 processes, it is characterised in that the quantization of the standard that described employing is unified
Described service data, it is thus achieved that monitor the monitoring data of the maintenance work of described O&M server, specifically include:
Special according to the feedback belonging to safety management data, reliable management data and service response data that described service packet contains
Property, select corresponding feedback measure computing formula, calculate the safety management data after obtaining quantization, reliable management data and service and ring
Answer data；Described feedback characteristics includes positive feedback characteristic, negative feedback characteristic and normal distribution characteristic；The feedback that positive feedback characteristic is corresponding
Likelihood Computation formula is C1=(f-fk1)/(fk2-fk1)；Feedback measure computing formula corresponding to negative feedback characteristic is C2=(fk2-f)/
(fk2-fk1)；Feedback measure computing formula corresponding to normal distribution characteristic isWherein, f
It is service data to be quantified, fk1It is to quantify higher limit, fk2It is to quantify lower limit, fk0It is to quantify intermediate value；
Safety management data after described quantization, reliable management data and service response data are carried out weight summation, it is thus achieved that prison
Control the monitoring data of the maintenance work of described O&M server.
6. the method that operation/maintenance data as claimed in claim 1 processes, it is characterised in that according to described monitoring data, anticipation institute
State the working condition that O&M server is following, particularly as follows:
According to described monitoring data, it is judged that whether described monitoring data are in monitoring threshold interval；
The most then judge that future will occur that the probability of operation irregularity is low in described O&M server；
If it is not, then judge that future will occur that the probability of operation irregularity is high in described O&M server.
7. the device that an operation/maintenance data processes, it is characterised in that including:
Operation/maintenance data acquisition module, performs the O&M number of maintenance work for obtaining O&M server in past historical time
According to；
Service data statistics module, for according to described operation/maintenance data, adds up described O&M server during maintenance work
Service data；Wherein, described service data include safety management data, reliable management data and service response data；
Service data-measuring module, for using the quantization described service data of unified standard, it is thus achieved that monitors described O&M clothes
The monitoring data of the maintenance work of business device；
Work anticipation module, for according to described monitoring data, the working condition that O&M server described in anticipation is following.
8. the device that operation/maintenance data as claimed in claim 7 processes, it is characterised in that described operation/maintenance data includes described O&M
Server provide the user the information resources serviced in service process can carry out under proper authorization change operation number of times and
Described O&M server provides the user the total degree carrying out changing operation in service process and described O&M server for using
Family provides the total degree accessed by number of times and the reception of unauthorized access in service process；
The most described service data statistics module includes for adding up described O&M server bursting tube during maintenance work
The unit of reason data, particularly as follows:
First safe computing unit, the information money serviced in service process for calculating described O&M server to provide the user
Source can carry out the number of times of change operation under proper authorization and provide the user in service process with described O&M server and become
The ratio of the total degree more operated, it is thus achieved that the first safe ratio；
Second safe computing unit, deducts described O&M server for calculating 1 and provides the user in service process by illegal
The number of times accessed and the ratio receiving the total degree accessed, it is thus achieved that the second safe ratio；
First weight sum unit, for described first safe ratio and described second safe ratio are carried out weight summation, obtains
Obtain described O&M server safety management data during maintenance work.
9. the device that operation/maintenance data as claimed in claim 7 processes, it is characterised in that described operation/maintenance data includes described O&M
Server refuse because user cannot be provided service to user service request number of times and described O&M server receive use
The total degree of service request that family sends, described O&M server provide the user the event that service meets the service request of user
Number and described O&M server provide the user total event number of service and described O&M server is that user each time provides
Service request procedure produces duration and this total service duration of interruption；
The most described service data statistics module include for add up described O&M server during maintenance work can tube
The unit of reason data, particularly as follows:
First reliable computing unit, deducts described O&M server for calculating 1 and refuses because providing service to user to use
The number of times of the service request at family and described O&M server receive the ratio of the total degree of the service request that user sends, it is thus achieved that
First reliable ratio；
Second reliable computing unit, for calculate described O&M server provide the user service meet user service ask
Event number and described O&M server provide the user the ratio of total event number of service, it is thus achieved that the second reliable ratio；
3rd reliable computing unit, in producing in being used for calculating described O&M server user providing service request procedure each time
Disconnected duration and the ratio of this total service duration, and average, it is thus achieved that the 3rd reliable ratio；
Second weight sum unit, for the described first reliable ratio, the described second reliable ratio and the described 3rd reliably than
Value carries out weight summation, it is thus achieved that described O&M server reliably manages data during maintenance work.
10. the device that operation/maintenance data as claimed in claim 7 processes, it is characterised in that described operation/maintenance data includes described fortune
Dimension server provides the user the service duration of service each time, described O&M server provides the user the standard duration of service
With described O&M server provide the user total event number of service, described O&M server response user service request time
Number and described O&M server receive the number of times of the service request of user；
The most described service data statistics module includes for adding up described O&M server service sound during maintenance work
Answer the unit of data, particularly as follows:
Event statistics unit, for providing the user service duration and the institute of service each time by relatively described O&M server
State O&M server and provide the user whether the standard duration of service can meet the requirement of duration response, it is thus achieved that described O&M service
The service that device provides the user can meet the event number of the requirement of duration response；
First RESPONSE CALCULATION unit, the service provided the user for calculating described O&M server can meet wanting of duration response
The event number asked and described O&M server provide the user the ratio of total event number of service, it is thus achieved that the first response ratio；
Second RESPONSE CALCULATION unit, for calculating the number of times of the service request of described O&M server response user and described O&M
Server receives the ratio of the number of times of the service request of user, it is thus achieved that the second response ratio；
3rd weight sum unit, for described first response ratio and described second response ratio are carried out weight summation, obtains
Obtain described O&M server service response data during maintenance work.
The device that 11. operation/maintenance data as claimed in claim 7 process, it is characterised in that described service data-measuring module has
Body includes:
Quantum chemical method unit, rings for the safety management data contained according to described service packet, reliable management data and service
Answer the feedback characteristics belonging to data, select corresponding feedback measure computing formula, calculate obtain the safety management data after quantifying,
Reliable management data and service response data；Described feedback characteristics includes that positive feedback characteristic, negative feedback characteristic and normal distribution are special
Property；Feedback measure computing formula corresponding to positive feedback characteristic is C1=(f-fk1)/(fk2-fk1)；The feedback that negative feedback characteristic is corresponding
Likelihood Computation formula is C2=(fk2-f)/(fk2-fk1)；Feedback measure computing formula corresponding to normal distribution characteristic isWherein, f is service data to be quantified, fk1It is to quantify higher limit, fk2It is to quantify
Lower limit, fk0It is to quantify intermediate value；
4th weight sum unit, for by the safety management data after described quantization, reliable management data and service number of responses
According to carrying out weight summation, it is thus achieved that monitor the monitoring data of the maintenance work of described O&M server.
The device that 12. operation/maintenance data as claimed in claim 7 process, it is characterised in that described work anticipation module is specifically wrapped
Include:
Threshold decision unit, for according to described monitoring data, it is judged that whether described monitoring data are in monitoring threshold interval；
First identifying unit, for when described monitoring data are when monitoring in threshold interval, it is determined that described O&M server future
Occur that the probability of operation irregularity is low；
Second identifying unit, for when described monitoring data are not when monitoring in threshold interval, it is determined that described O&M server is not
Occur that the probability of operation irregularity is high.
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