CN105957218B - Portable electric appts and evaluation system for service evaluation - Google Patents
Portable electric appts and evaluation system for service evaluation Download PDFInfo
- Publication number
- CN105957218B CN105957218B CN201610274132.2A CN201610274132A CN105957218B CN 105957218 B CN105957218 B CN 105957218B CN 201610274132 A CN201610274132 A CN 201610274132A CN 105957218 B CN105957218 B CN 105957218B
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- China
- Prior art keywords
- evaluation
- service
- service evaluation
- electric appts
- portable electric
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Classifications
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C13/00—Voting apparatus
Abstract
The invention discloses a kind of portable electric appts and evaluation system for service evaluation, portable electric appts include the first processing unit, voice device, liquid crystal display device, input unit, positioner, the first NFC communication units, first communication module, supply unit, and service evaluation system includes portable electric appts, merchant information server, reader, service evaluation server.The present invention is used for the privacy for solving service evaluation and the construction cost for reducing service evaluation system.
Description
Technical field
The present invention relates to portable electric appts, more particularly to a kind of portable electric appts for service evaluation and comment
Valency system.
Background technology
With the development of the social economy, whether more and more businessmans start to focus on the service of itself allows customer satisfaction.It is existing
In the stage, because the cost for building service evaluation is higher, only part trade company is provided with service evaluation system, such as bank, telecommunications
Operator etc., information desk is utilized at present and is provided with the mode of service evaluating device to gather the service evaluation information of user,
During yet with using such mode, attendant can see the service evaluation of user, it is impossible to which protection user's is hidden well
It is private.In view of problem above, there is an urgent need to a kind of service evaluation system of inexpensive, high privacy to solve current service evaluation of programme
Existing bottleneck.
The content of the invention
In order to solve the above problems, present invention aims at provide a kind of portable electric appts for service evaluation and
Evaluation system.
According to an aspect of the invention, there is provided a kind of portable electric appts for service evaluation, it includes
One processing unit (11), voice device (12), liquid crystal display device (13), input unit (14), positioner (15), first
NFC communication units (16), first communication module (17), supply unit (18), wherein processing unit (11) difference voice device
(12), liquid crystal display device (13), input unit (14), positioner (15), NFC communication units (16), communication module (17)
Connection, supply unit (18) are used for for processing unit (11), voice device (12), liquid crystal display device (13), input unit
(14), positioner (15), NFC communication units (16), communication module (17) supply power for operation;Voice device (12) is used to send out
Go out prompt tone;Liquid crystal display device (13) is used for the evaluation option for showing current merchant information and corresponding trade company;Input unit
(14) it is used for the input for receiving user;Positioner (15) is used to obtain the current position of portable electric appts;First NFC leads to
News unit (16) is used to send service evaluation information;First communication module (17), which is used to send to merchant information server (2), to be determined
The portable electric appts current location that position device (15) obtains, and receive portable electronic from merchant information server (2) and set
Merchant information corresponding to standby current location and the evaluation option of corresponding trade company;First processing unit (11) is used to receive positioning dress
The portable electric appts current location of (15) acquisition is put, and is forwarded to first communication module (17), receives first communication module
(17) forwarding from merchant information and right corresponding to the portable electric appts current location that merchant information server (2) receives
The evaluation option of trade company is answered, and sends to liquid crystal display device (13) and shows, receives user's input of input unit (14) forwarding
Information, and send to the first NFC communication units (16) and send service evaluation information.
Further, portable electric appts can be the mobile phone comprising NFC communication units, personal communication assistant, PDA,
One of tablet personal computer.
Further, position is stored with merchant information server (2) to select with the evaluation of merchant information and corresponding trade company
The corresponding relation of item, merchant information include name of firm, merchant phone, trade company's current promotion information.
Further, voice device (12) sends evaluation after the completion of evaluation and completes prompting;It is liquid crystal display device (13), defeated
Entering device (14) can become one.
Further, wirelessly communicated between portable electric appts and merchant information server (2).
According to another aspect of the present invention, there is provided a kind of service evaluation system, it includes above-mentioned portable electronic
Equipment (1), merchant information server (2), reader (3), service evaluation server (4), reader (3) fill including second processing
(31), the 2nd NFC communication units (32), second communication module (33) are put, the 2nd NFC communication units (32) are set with portable electronic
The first NFC communication units (16) in standby (1) carry out NFC communication, obtain the first NFC communication units (16) and send service evaluation letter
Evaluation information is sent to second processing device (31) by breath, the 2nd NFC communication units (32), and second processing device (31) will be evaluated
Information is sent to second communication module (33), and then evaluation information is sent to service evaluation server by second communication module (33)
(4), service evaluation server (4) receives second communication module (33) and stores relevant evaluation information afterwards, for service evaluation
Statistical analysis.
Further, reader (3) also includes LED display unit (34), and service evaluation server (4) receives the second communication
After module (33), return to evaluation to reader (3) and complete to confirm to instruct, the second processing device (31) in reader (3) receives
After the instruction, control LED display unit (4) switches to working condition, and instruction evaluation is completed.
Further, the second processing device (31) in reader (3) receives the evaluation of service evaluation server (4) return
Complete after confirming instruction, while send evaluation completion to portable electric appts (1) via the 2nd NFC communication units (32) and disappear
Breath, portable electric appts (1) receive and send evaluation by voice device (12) after the evaluation completion message that reader (3) is sent
Complete prompting.
Further, reader (3) is arranged on the wall or sales counter of trade company.
Further, communicated between reader (3) and service evaluation server (4) by wirelessly or non-wirelessly mode.
By the scheme of the application, more trade companies can share a service evaluation system, be built so as to reduce single user
If service evaluation system is inexpensive;Other the application carries out the transmission of service evaluation using NFC, so as to increase user service
Privacy in terms of evaluation.
Brief description of the drawings
Fig. 1 shows the composition of portable electric appts of the present invention.
Fig. 2 shows the composition of service evaluation system of the present invention.
Fig. 3 shows the composition of reader of the present invention.
Embodiment
Accompanying drawing below will be referred and synthesized and describe the present invention in detail in conjunction with the embodiments.
Embodiment:The present embodiment provides a kind of portable electric appts 1 for service evaluation, as shown in figure 1, it includes
First processing unit 11, voice device 12, liquid crystal display device 13, input unit 14, positioner 15, the first NFC communications are single
Member 16, first communication module 17, supply unit 18, processing unit 11 distinguish voice device 12, liquid crystal display device 13, input dress
Put 14, positioner 15, NFC communication units 16, communication module 17 to connect, supply unit 18 is used for for processing unit 11, voice
Device 12, liquid crystal display device 13, input unit 14, positioner 15, NFC communication units 16, communication module 17 supply work
Electric power.
Voice device 12 is used to send prompt tone;Liquid crystal display device 13 is used to show current merchant information and corresponding business
The evaluation option at family;Input unit 14 is used for the input for receiving user;Positioner 15 is worked as obtaining portable electric appts 1
Preceding position;First NFC communication units 16 are used to send service evaluation information;First communication module 17 is used to take to merchant information
Device 2 of being engaged in sends the current location of portable electric appts 1 that positioner 15 obtains, and receives from merchant information server 2 portable
Merchant information corresponding to the current location of formula electronic equipment 1 and the evaluation option of corresponding trade company;First processing unit 11 is used to connect
The current location of portable electric appts 1 that positioner 15 obtains is received, and is forwarded to first communication module 17, receives the first communication
Module 17 forward from merchant information server 2 receive the current location of portable electric appts 1 corresponding to merchant information and
The evaluation option of corresponding trade company, and send to liquid crystal display device 13 and show, receive the user that input unit 14 forwards and input letter
Breath, and send to the first NFC communication units 16 and send service evaluation information.
Wherein, portable electric appts 1 can be the mobile phone comprising NFC communication units, personal communication assistant, PDA, flat board
Deng;Position and merchant information and the corresponding relation of the evaluation option of corresponding trade company are stored with merchant information server 2;Voice
Device sends evaluation after the completion of evaluation and completes prompting;Liquid crystal display device 13, input unit 14 can become one;It is portable
Wirelessly communicated between formula electronic equipment 1 and merchant information server 2.Merchant information includes name of firm, business
Family current promotion information etc..
Fig. 2 shows the composition of service evaluation system of the present invention, is specially:
Service evaluation system includes portable electric appts 1, merchant information server 2, reader 3, service evaluation service
Device 4, as shown in figure 3, reader 3 includes second processing device 31, the 2nd NFC communication units 32, second communication module 33, LED
Display unit 34, the 2nd NFC communication units 32 carry out NFC with the first NFC communication units 16 in portable electric appts 1 and led to
Letter, obtain the first NFC communication units 16 and send service evaluation information, evaluation information is sent to the by the 2nd NFC communication units 32
Evaluation information is sent to second communication module 33 by two processing units 31, second processing device 31, then second communication module 33
Evaluation information is sent to service evaluation server 4, storage correlation is commented after service evaluation server 4 receives second communication module 33
Valency information, for the statistical analysis of service evaluation.
After service evaluation server 4 receives second communication module 33, return to evaluation to reader 3 and complete to confirm instruction, read
After taking the second processing device 31 in device 3 to receive the instruction, control LED display unit 4 switches to working condition, and instruction has been evaluated
Into.
The evaluation that second processing device 31 in reader 3 receives the return of service evaluation server 4 is completed after confirming instruction,
Evaluation completion message is sent to portable electric appts 1 via the 2nd NFC communication units 32 simultaneously, portable electric appts 1 are received
Evaluation is sent by voice device 12 after the evaluation completion message sent to reader 3 and completes prompting.
Reader 3 is arranged on the wall or sales counter of trade company, by wireless between reader 3 and service evaluation server 4
Or wired mode is communicated.
Scene 1:After user reaches trade company A, the positioner 15 in portable electric appts 1 obtains current trade company A ground
Position is managed, portable electric appts 1 send in the trade company A geographical position of acquisition to merchant information server 2, merchant information service
Device 2 searches out merchant information corresponding to the geographical position and the evaluation option of corresponding trade company according to trade company A geographical position,
Wherein trade company A merchant information includes trade company A title, current promotion information, and trade company A evaluation option is satisfied, dissatisfied.
The evaluation option of the trade company A searched merchant information and trade company A is sent to portable electronic and set by merchant information server 2
Standby 1, the liquid crystal display device 13 in portable electric appts 1 shows trade company A merchant information and trade company A evaluation option,
After trade company A service offer terminates, user can be made satisfied/unsatisfied service by input unit 14 to trade company A and be commented
Valency, and portable electric appts 1 are arranged close to, in the reader 3 in trade company A, service evaluation information to be sent into reader 3,
Reader 3, which receives, to be forwarded to trade company A service evaluation server 4 after service evaluation information and stores.
Scene 2:After user reaches trade company B, the positioner 15 in portable electric appts 1 obtains current trade company B ground
Position is managed, portable electric appts 1 send in the trade company B geographical position of acquisition to merchant information server 2, merchant information service
Device 2 searches out merchant information corresponding to the geographical position and the evaluation option of corresponding trade company according to trade company B geographical position,
The wherein title of trade company B merchant information including trade company B, trade company B Service Phone, trade company B evaluation option for it is very satisfied,
It is satisfied, general, dissatisfied.Merchant information server 2 is by the trade company B searched merchant information and trade company B evaluation option
Be sent to portable electric appts 1, the liquid crystal display device 13 in portable electric appts 1 show trade company B merchant information with
And trade company B evaluation option, after trade company B service offer terminates, user can be made non-by input unit 14 to trade company B
Often satisfied/satisfied/general/unsatisfied service evaluation, and portable electric appts 1 are arranged close in the reading in trade company B
Device 3, service evaluation information is sent to reader 3, reader 3 receives the service that trade company B is forwarded to after service evaluation information
Evaluation server 4 stores.
Scene 3:After user reaches trade company C, the positioner 15 in portable electric appts 1 obtains current trade company C ground
Position is managed, portable electric appts 1 send in the trade company C geographical position of acquisition to merchant information server 2, merchant information service
Device 2 searches out merchant information corresponding to the geographical position and the evaluation option of corresponding trade company according to trade company C geographical position,
Wherein trade company C merchant information includes trade company C title, trade company C Service Phone, trade company C current promotion information, trade company C
Evaluation option be 0 point, 1 point, 2 points, 3 points, 4 points, 5 points, 6 points, 7 points, 8 points, 9 points, 10 points.Merchant information server 2 will be searched
Rope to trade company C merchant information and trade company C evaluation option be sent to portable electric appts 1, portable electric appts 1
In liquid crystal display device 13 show trade company C merchant information and trade company C evaluation option, trade company C service provide knot
Shu Hou, user can make 0-10 points of service evaluation by input unit 14 to trade company C, and portable electric appts 1 are leaned on
The nearly reader 3 being arranged in trade company C, service evaluation information is sent to reader 3, reader 3 receives service evaluation letter
The service evaluation server 4 that trade company C is forwarded to after breath stores.
Certainly, trade company A, trade company B, trade company C can evaluate server 4 with common service.
The preferred embodiments of the present invention are the foregoing is only, are not intended to limit the invention, for art technology
For personnel, the present invention can have various modifications and variations, and within the spirit and principles of the invention, the modification made all should
Within protection scope of the present invention.
Claims (10)
1. a kind of portable electric appts for service evaluation, it is characterised in that including the first processing unit(11), voice dress
Put(12), liquid crystal display device(13), input unit(14), positioner(15), the first NFC communication units(16), it is first logical
Believe module(17), supply unit(18), wherein processing unit(11)Voice device respectively(12), liquid crystal display device(13), it is defeated
Enter device(14), positioner(15), the first NFC communication units(16), communication module(17)Connection, supply unit(18)For
For processing unit(11), voice device(12), liquid crystal display device(13), input unit(14), positioner(15), first
NFC communication units(16), communication module(17)Supply power for operation;Voice device(12)For sending prompt tone;Liquid crystal display
Device(13)For showing the evaluation option of current merchant information and corresponding trade company;Input unit(14)For receiving user's
Input;Positioner(15)The position current for obtaining portable electric appts;First NFC communication units(16)For sending
Service evaluation information;First communication module(17)For to merchant information server(2)Send positioner(15)Obtain just
Take formula electronic equipment current location, and from merchant information server(2)Receive business corresponding to portable electric appts current location
Family information and the evaluation option of corresponding trade company;First processing unit(11)For receiving positioner(15)What is obtained is portable
Electronic equipment current location, and it is forwarded to first communication module(17), receive first communication module(17)Forwarding is believed from trade company
Cease server(2)Merchant information corresponding to the portable electric appts current location of reception and the evaluation option of corresponding trade company,
And send to liquid crystal display device(13)It has been shown that, receive input unit(14)The user of forwarding inputs information, and sends to first
NFC communication units(16)Send service evaluation information.
2. the portable electric appts according to claim 1 for service evaluation, it is characterised in that portable electronic is set
Standby can be one of the mobile phone comprising NFC communication units, personal communication assistant, PDA, tablet personal computer.
3. the portable electric appts according to claim 1 for service evaluation, it is characterised in that merchant information service
Device(2)In be stored with the corresponding relation of position and merchant information and the evaluation option of corresponding trade company, merchant information includes trade company
Title, merchant phone, trade company's current promotion information.
4. the portable electric appts according to claim 1 for service evaluation, it is characterised in that voice device(12)
Evaluation is sent after the completion of evaluation and completes prompting;Liquid crystal display device(13), input unit(14)Become one.
5. the portable electric appts according to claim 1 for service evaluation, it is characterised in that portable electronic is set
It is standby with merchant information server(2)Between wirelessly communicated.
A kind of 6. portable electric appts including as described in claim any one of 1-5(1)Service evaluation system, its feature
It is also to include merchant information server(2), reader(3), service evaluation server(4), reader(3)Including second processing
Device(31), the 2nd NFC communication units(32), second communication module(33), the 2nd NFC communication units(32)With portable electronic
Equipment(1)In the first NFC communication units(16)NFC communication is carried out, obtains the first NFC communication units(16)Send service evaluation
Information, the 2nd NFC communication units(32)Evaluation information is sent to second processing device(31), second processing device(31)It will comment
Valency information is sent to second communication module(33), then second communication module(33)Evaluation information is sent to service evaluation service
Device(4), service evaluation server(4)Receive second communication module(33)Relevant evaluation information is stored afterwards, for service evaluation
Statistical analysis.
7. service evaluation system according to claim 6, it is characterised in that reader(3)Also include LED display unit
(34), service evaluation server(4)Receive second communication module(33)After the evaluation information sent, to reader(3)Return is commented
Valency is completed to confirm instruction, reader(3)In second processing device(31)After receiving the instruction, LED display unit is controlled(4)Cut
Working condition is shifted to, instruction evaluation is completed.
8. service evaluation system according to claim 6, it is characterised in that reader(3)In second processing device
(31)Receive service evaluation server(4)The evaluation of return is completed after confirming instruction, while via the 2nd NFC communication units(32)
To portable electric appts(1)Send evaluation completion message, portable electric appts(1)Receive reader(3)The evaluation sent
Pass through voice device after completion message(12)Send evaluation and complete prompting.
9. service evaluation system according to claim 6, it is characterised in that reader(3)Be arranged at trade company wall or
On sales counter.
10. service evaluation system according to claim 6, it is characterised in that reader(3)With service evaluation server
(4)Between communicated by wirelessly or non-wirelessly mode.
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CN201610274132.2A CN105957218B (en) | 2016-04-28 | 2016-04-28 | Portable electric appts and evaluation system for service evaluation |
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CN201610274132.2A CN105957218B (en) | 2016-04-28 | 2016-04-28 | Portable electric appts and evaluation system for service evaluation |
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CN105957218B true CN105957218B (en) | 2018-01-05 |
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Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
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CN106570975B (en) * | 2016-11-02 | 2019-01-11 | 深圳怡化电脑股份有限公司 | The acquisition methods and device of service evaluation |
CN106408402A (en) * | 2016-11-22 | 2017-02-15 | 中青冠岳科技(北京)有限公司 | Method and system for merchant evaluation based on electronic transaction |
CN112396750A (en) * | 2019-08-17 | 2021-02-23 | 广州兆来计算机技术有限公司 | Vehicle-mounted evaluation device for taxi |
CN113450129A (en) * | 2020-09-11 | 2021-09-28 | 上海闪时信息科技有限公司 | Offline behavior instant evaluation method and system |
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