CN105225327A - A kind of customer service evaluation system - Google Patents
A kind of customer service evaluation system Download PDFInfo
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- CN105225327A CN105225327A CN201410272127.9A CN201410272127A CN105225327A CN 105225327 A CN105225327 A CN 105225327A CN 201410272127 A CN201410272127 A CN 201410272127A CN 105225327 A CN105225327 A CN 105225327A
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Abstract
A kind of customer service evaluation system, comprise number calling machine and evaluator, number calling machine is connected with wireless router, computer is connected with wireless router, and evaluator adopts wireless evaluator, and wireless evaluator transfers data to calling set by wireless network, calling set adopts wireless pager, be connected with data terminal after computer, be provided with data analysis system in data terminal, data analysis system can automatically generated data analysis matrix figure.Adopt wireless evaluator that the feedback of evaluation system can be allowed quicker, do not need the connection of mass data line, save usable floor area, be provided with different display light bar, the personnel of handling can be allowed for evaluating the more clear of viewing, identity checking system is increased in evaluation system, evaluation system can be allowed more complete.
Description
Technical field
The present invention relates to a kind of evaluation system, be specifically related to a kind of customer service evaluation system.
Background technology
Along with continuing to increase of banking amount, the competition of a lot of bank is also very fierce, how can win top-tier customer resource in the environment of fierceness, only reliable self good service, current bank service system is all adopt single evaluator to evaluate, relevant data can not be carried out arranging and analyzing, well can not play and promote service quality effect, good effect of contraction can not be played to teller, teller acts on the window-unit of bank, directly represent the service quality of bank, teller can not well offer high-quality service, cause the loss of bank's top-tier customer resource, part top-tier customer flows into other banks, very large loss is caused to bank, the stable of bank capital can not be ensured, so quality services evaluation system seems particularly important.
Summary of the invention
The object of this invention is to provide a kind of evaluation rapidly, a kind of customer evaluation system that data feedback is good.
Technical scheme of the present invention is: a kind of customer service evaluation system, comprise number calling machine and evaluator, described number calling machine is connected with wireless router, described computer is connected with wireless router, described evaluator adopts wireless evaluator, wireless receiving chip is provided with in described wireless evaluator, described wireless evaluator transfers data to calling set by wireless network, described calling set adopts wireless pager, data terminal is connected with after described computer, data analysis system is provided with in described data terminal, described data analysis system can automatically generated data analysis matrix figure.
Described wireless evaluator is provided with four and evaluates display module, and four described display evaluation modules are made up of red, yellow, blue and purple light bar, and described wireless evaluator adopts different light bar for different evaluations.
Described number calling machine is provided with identity checking system, described identity checking system to be swiped the card collection by the personnel of handling, image data is fed back to teller's computer by described number calling machine, described teller's computer will be transferred background data base and will handle person related information and be shown to teller, and the difference personnel of handling shunt by described number calling machine.
Be provided with storage facilities in described evaluator, evaluating data stores by described storage facilities, and described storage data comprises satisfaction, general satisfaction and dissatisfaction.
Described evaluator is by the data of storage by radioing to computer, and data are analyzed by described computer, and described computer submits the data to head office's database.
Advantage of the present invention is: adopt wireless evaluator that the feedback of evaluation system can be allowed quicker, do not need the connection of mass data line, save usable floor area, be provided with different display light bar, the personnel of handling can be allowed for evaluating the more clear of viewing, identity checking system is increased in evaluation system, evaluation system can be allowed more complete, can shunt for client, top-tier customer is served separately, can ensure that top-tier customer resource not easily runs off, data in evaluator are carried out uploading preservation, background program can be allowed to be analyzed, to prerequisite, attendant provides supervisory role, foreground personnel are better allowed to offer high-quality service for client, improve the service quality of bank.
Accompanying drawing explanation
Fig. 1 is process flow diagram of the present invention.
Fig. 2 is sub-process figure of the present invention.
In figure, 1 is number calling machine, and 2 is evaluator, and 3 is wireless router, and 4 is computer, and 5 is calling set, and 6 is data terminal.
Embodiment
Below in conjunction with accompanying drawing, the present invention is further described.
A kind of customer service evaluation system, comprise number calling machine 1 and evaluator 2, number calling machine 1 is connected with wireless router 3, computer 4 is connected 3 with wireless router, evaluator adopts wireless evaluator, wireless receiving chip is provided with in wireless evaluator, wireless evaluator transfers data to calling set 5 by wireless network, calling set 5 adopts wireless pager, computer 4 is connected with data terminal 6 below, data analysis system is provided with in data terminal 6, data analysis system can automatically generated data analysis matrix figure, wireless evaluator is provided with four and evaluates display module, four display evaluation modules are by red, yellow, blue and purple light bar composition, wireless evaluator adopts different light bar for different evaluations, number calling machine 1 is provided with identity checking system, identity checking system to be swiped the card collection by the personnel of handling, image data is fed back to teller's computer by number calling machine 1, teller's computer will be transferred background data base and will handle person related information and be shown to teller, the difference personnel of handling shunt by number calling machine 1, storage facilities is provided with in evaluator 2, evaluating data stores by storage facilities, storage data comprises satisfaction, general satisfaction and dissatisfaction, evaluator by the data of storage by radioing to computer 4, data are analyzed by computer 4, computer 4 submits the data to head office's database.
Claims (5)
1. a customer service evaluation system, it is characterized in that: comprise number calling machine and evaluator, described number calling machine is connected with wireless router, described computer is connected with wireless router, described evaluator adopts wireless evaluator, wireless receiving chip is provided with in described wireless evaluator, described wireless evaluator transfers data to calling set by wireless network, described calling set adopts wireless pager, data terminal is connected with after described computer, data analysis system is provided with in described data terminal, described data analysis system can automatically generated data analysis matrix figure.
2. a kind of customer service evaluation system according to claim 1, it is characterized in that: described wireless evaluator is provided with four and evaluates display module, four described display evaluation modules are made up of red, yellow, blue and purple light bar, and described wireless evaluator adopts different light bar for different evaluations.
3. a kind of customer service evaluation system according to claim 1, it is characterized in that: described number calling machine is provided with identity checking system, described identity checking system to be swiped the card collection by the personnel of handling, image data is fed back to teller's computer by described number calling machine, described teller's computer will be transferred background data base and will handle person related information and be shown to teller, and the difference personnel of handling shunt by described number calling machine.
4. a kind of customer service evaluation system according to claim 1, it is characterized in that: in described evaluator, be provided with storage facilities, evaluating data stores by described storage facilities, and described storage data comprises satisfaction, general satisfaction and dissatisfaction.
5. a kind of customer service evaluation system according to claim 1, it is characterized in that: described evaluator by the data of storage by radioing to computer, data are analyzed by described computer, and described computer submits the data to head office's database.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410272127.9A CN105225327A (en) | 2014-06-18 | 2014-06-18 | A kind of customer service evaluation system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410272127.9A CN105225327A (en) | 2014-06-18 | 2014-06-18 | A kind of customer service evaluation system |
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| Publication Number | Publication Date |
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| CN105225327A true CN105225327A (en) | 2016-01-06 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201410272127.9A Pending CN105225327A (en) | 2014-06-18 | 2014-06-18 | A kind of customer service evaluation system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105957218A (en) * | 2016-04-28 | 2016-09-21 | 常州信息职业技术学院 | Portable electronic equipment and evaluation system for service evaluation |
| CN110827460A (en) * | 2019-10-14 | 2020-02-21 | 黄永明 | Number calling evaluation method and device |
| CN117350850A (en) * | 2023-12-06 | 2024-01-05 | 四川享宇科技有限公司 | Method for credit evaluation based on position and gap filling behavior data |
-
2014
- 2014-06-18 CN CN201410272127.9A patent/CN105225327A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105957218A (en) * | 2016-04-28 | 2016-09-21 | 常州信息职业技术学院 | Portable electronic equipment and evaluation system for service evaluation |
| CN105957218B (en) * | 2016-04-28 | 2018-01-05 | 常州信息职业技术学院 | Portable electric appts and evaluation system for service evaluation |
| CN110827460A (en) * | 2019-10-14 | 2020-02-21 | 黄永明 | Number calling evaluation method and device |
| CN117350850A (en) * | 2023-12-06 | 2024-01-05 | 四川享宇科技有限公司 | Method for credit evaluation based on position and gap filling behavior data |
| CN117350850B (en) * | 2023-12-06 | 2024-02-23 | 四川享宇科技有限公司 | Method for credit evaluation based on position and gap filling behavior data |
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| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20160106 |