CN105892320B - Self-Service machine people, method of servicing, control device and service system - Google Patents
Self-Service machine people, method of servicing, control device and service system Download PDFInfo
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- CN105892320B CN105892320B CN201610267066.6A CN201610267066A CN105892320B CN 105892320 B CN105892320 B CN 105892320B CN 201610267066 A CN201610267066 A CN 201610267066A CN 105892320 B CN105892320 B CN 105892320B
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/04—Programme control other than numerical control, i.e. in sequence controllers or logic controllers
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Abstract
The present invention relates to a kind of Self-Service machine people, method of servicing, control device and service systems.Self-Service machine people includes：Central control module and interactive module；The central control module is used to that the interactive module to be controlled to carry out human-computer interaction；The interactive module receives the service type of user's selection for showing the service type provided, and provides corresponding service according to the service type that user selects.Self-Service machine people provided by the invention, method of servicing, control device and service system, the interactive module of Self-Service machine people carries out human-computer interaction under the control of central control module, the service type provided is provided, corresponding service is provided according to the service type that user selects.User can move in and check out by the way that Self-Service machine people is self-service, reduce the time that user waits in line, reduce foreground amount and human cost, improve work efficiency.
Description
Technical field
The present invention relates to field of communication technology, more particularly to a kind of Self-Service machine people, method of servicing, control device and
Service system.
Background technology
Robot (Robot) is the automatic installations for performing work.It can not only receive mankind commander, but also can run
The program of advance layout, can also be according to the principle guiding principle action formulated with artificial intelligence technology.
Service robot is a younger members in family of robot, can be divided into professional domain service robot and
People/home-services robot, service robot are of wide application, and are mainly engaged in maintaining, repairing, transport, cleaning, guarantor
The work such as peace, rescue, monitoring.Existing market is bigger for the service-delivery machine Man's Demands in hotel and ward, and takes accordingly
Business robot is still within primary research and development and small-scale trial period, and product maturity is inadequate.
Country's hotel industry also rests on the manual work stage when handling guest and moving in check-out at present, i.e., logical
The Hospitality management system in Guo Ge hotels is manually entered the relevant informations such as guest, account, to complete to use by foregrounding personnel
Handling for formality is moved at family, when user leaves hotel and checks out, is needed to foreground to check out, is returned CUSTOM HOUSE HOTEL, and treat work
Checkout formality is handled after making personnel inspection room.Since the attendant in hotel is limited, particularly when festivals or holidays, passenger flow was more,
It is often required for waiting in line, next, the stand-by period can be just handled after a upper user completes registration or check-out
It is longer, it makes troubles to guest.This kind of mode, it is not only time-consuming, laborious, but also reduce user experience.The hotel service of high speed development
There is an urgent need to it is a kind of can better services in user, lower personnel input Self-Service machine people.With the occupancy rate in hotel
Rise, higher requirement is proposed to the efficiency of service in hotel.In moving in and checking out link, how to reduce user and wait in line
Time；It is to be in hotel industry to reduce foreground amount simultaneously, accelerate room turnaround speed, shorten foreground user the rooms time such as to move in
Improve the key of working efficiency.
Invention content
The technical problems to be solved by the invention are how self-service to move in and check out, improve hotel's working efficiency.
For the defects in the prior art, an embodiment of the present invention provides a kind of Self-Service machine people, method of servicing, controls
Device processed and service system, to reduce personnel's input, reduce user's queue time.
A kind of Self-Service machine people, including：Central control module and interactive module；
The central control module is used to that the interactive module to be controlled to carry out human-computer interaction；
The interactive module for show provide service type, and receive user selection service type, and according to
The service type of family selection provides corresponding service.
Optionally, Self-Service machine people further includes mobile module, the mobile module and the central control module
Connection；
The mobile module is used to receive the move that the central control module is sent in interactive process
After moved.
Optionally, the interactive module includes payment unit；
The payment unit is used to provide payment interface so that user completes to pay.
Optionally, the interactive module further includes card issuing unit；
The card issuing unit is used to provide CUSTOM HOUSE HOTEL after user completes payment.
Optionally, the interactive module, which further includes, receives card unit；
The receipts card unit is used to withdraw CUSTOM HOUSE HOTEL after user checks out.
Optionally, the interactive module further includes touch unit；
The touch unit is used to receive information input by user for showing room information；
The room information includes price, room-size and idle state.
Optionally, Self-Service machine people further includes：Power module；
The power module includes power supply unit, and said supply unit is for right under the control of the central control module
The Self-Service machine people power supply.
Optionally, the power module further includes recharging unit and Power Management Unit；
The recharging unit is used to detect remaining capacity；
The Power Management Unit is used to charge when remaining capacity is less than predetermined threshold value, is additionally operable in remaining capacity
Stop charging during more than predetermined threshold value.
Optionally, the Power Management Unit is further used for：
When remaining capacity is less than predetermined threshold value, the Power Management Unit, which is sent, finds instruction to the center control mould
Block, the Self-Service machine people find charging pile under the control for finding instruction, and the charging pile with finding carries out pair
Connect charging；
When remaining capacity is more than predetermined threshold value, the Self-Service machine people undocks stopping with the charging pile and fills
Electricity.
Optionally, the mobile module includes drive control unit and basic machine；
The drive control unit is used for after the control instruction for receiving the central control module transmission described in driving
The movement of basic machine.
A kind of Self-Service machine people's method of servicing, for dispatching above-mentioned Self-Service machine people, including：
The first predeterminated position is detected with the presence or absence of user to be serviced；
After active user reaches the first predeterminated position, the service type of the active user is obtained, according to the current use
The service type scheduling Self-Service machine people at family provides corresponding service.
Optionally, it is described that the corresponding clothes of Self-Service machine people offer are dispatched according to the service type of the active user
Business, including：
Judge that first predeterminated position whether there is the idle machine people that can provide current service；
If first predeterminated position starts the first predeterminated position in the presence of the idle machine people that can provide current service
A Self-Service machine people, provide corresponding service according to the selection of active user.
Optionally, the dispatching method of Self-Service machine people further includes：If there is no can for first predeterminated position
The idle machine people of current service is provided, then dispatches the shortest self-service machine of required time for reaching first predeterminated position
Device people is serviced.
Optionally, it is described to be included according to the corresponding service of the selection of active user offer：
If active user selects the service of moving in, order is generated, and call branch according to the check-in information that active user inputs
It pays unit and completes payment for user；After active user completes payment, card issuing unit is called to provide CUSTOM HOUSE HOTEL；
If active user selects the service of checking out, call and receive card unit withdrawal CUSTOM HOUSE HOTEL.
Optionally, the check-in information includes moving in room and moves in the time.
Optionally, it after the calling card issuing unit provides CUSTOM HOUSE HOTEL, further includes：Guiding active user runs to selected to enter
Between house, and return to first predeterminated position.
Optionally, the dispatching method of Self-Service machine people further includes：Described in being returned in the Self-Service machine people
After first predeterminated position, make Self-Service machine people's auto sleep.
Optionally, the shortest Self-Service machine people of required time that the scheduling reaches first predeterminated position carries out
Service, including：
Reach the required time of first predeterminated position according to each robot of Time evaluation function acquisition, scheduling reaches
The shortest Self-Service machine people of required time of first predeterminated position is serviced.
Optionally, the Time evaluation function is：
Wherein, tnThe total time of the first predeterminated position is returned to from current location for dispatch robot；The service of expression is worked as
The total time that preceding user needs；What service active user needed includes total time：The time t of elevator is gone to from Stall hall1, from
Stall is to the time t for moving in floor2, from elevator is gone out to the time t for going to room doorway3；If in t3Period, then w11
And w12All it is 0, if in t2Period, then w11It is 0, otherwise, w1iFor according to the stream of people under three times at different location
Measure the weight of setting；
It represents to return to the first predeterminated position required total time after the completion of service active user；Service is current
Back to including the first predeterminated position required total time after the completion of user：Lift port is gone to from place floor room doorway
Time t1, from the time t for entering elevator elevator at Stall2, elevator is to the time t for going to the first predeterminated position at Stall3；
If in t3Period, then w21And w22All it is 0, if in t2Period, then w21It is 0, otherwise, w2jFor according to three
The weight of flow of the people setting under the section time at different location；t0For the float factor set according to period difference；Described
One predeterminated position is service hall position.
Optionally, each section of time t of the service active useriIt is obtained according to the following formula：
Wherein,The time walked needed for corresponding distance with present speed for the Self-Service machine people；It is default
Average value the time required to the service user of period to corresponding room；
Each section of time t of the first predeterminated position is returned to after the completion of the service active userjIt is obtained according to the following formula：
Wherein,The time walked needed for corresponding distance with present speed for the Self-Service machine people；It is default
The average value the time required to the first predeterminated position is returned to after the completion of the service active user of period.
A kind of control device for being used to dispatch above-mentioned Self-Service machine people, including：
Judgment module, for after active user reaches the first predeterminated position, judging whether first predeterminated position is deposited
In the idle machine people that can provide current service；
Service module, for when first predeterminated position is in the presence of the idle machine people that can provide current service, starting
One Self-Service machine people of the first predeterminated position, so that Self-Service machine people provides service；
Scheduler module, for when service available idle machine people is not present in first predeterminated position, being dispatched to
Up to the shortest Self-Service machine people of required time of first predeterminated position, so that Self-Service machine people provides clothes
Business.
A kind of service system for being used to dispatch above-mentioned Self-Service machine people, which is characterized in that including：
Detection device, server and multiple Self-Service machine people；
The detection device obtains the clothes of active user for detecting the first predeterminated position with the presence or absence of user to be serviced
Service type；
The detection device is additionally operable to the service type of the active user being sent to server；
The server is used for after active user reaches the first predeterminated position, according to the clothes of the active user of reception
Service type scheduling Self-Service machine people provide corresponding service.
Self-Service machine people provided by the invention, method of servicing, control device and service system, Self-Service machine people
Interactive module human-computer interaction is carried out under the control of central control module, the service type of offer is provided, is selected according to user
Service type corresponding service is provided.User can move in and check out by the way that Self-Service machine people is self-service, reduce user row
The time that team waits for, foreground amount and human cost are reduced, is improved work efficiency.
Description of the drawings
The features and advantages of the present invention can be more clearly understood by reference to attached drawing, attached drawing is schematically without that should manage
It solves to carry out any restrictions to the present invention, in the accompanying drawings：
Fig. 1 shows the structure diagram of the Self-Service machine people of one embodiment of the invention；
Fig. 2 shows the structure diagrams of the Self-Service machine people of another embodiment of the present invention；
Fig. 3 shows the structure diagram of the interactive module of the Self-Service machine people of one embodiment of the invention；
Fig. 4 shows the structure diagram of the Self-Service machine people of another embodiment of the present invention；
Fig. 5 shows the structure diagram of the power module of the Self-Service machine people of one embodiment of the invention；
Fig. 6 shows the flow diagram of Self-Service machine people's method of servicing of one embodiment of the invention；
Fig. 7 shows the flow diagram of Self-Service machine people's method of servicing of another embodiment of the present invention；
Fig. 8 shows the structure diagram of Self-Service machine people's control device of one embodiment of the invention；
Fig. 9 shows the structure diagram of Self-Service machine people's service system of one embodiment of the invention；
Figure 10 shows the schematic diagram of Self-Service machine people's service system of one embodiment of the invention.
Specific embodiment
Below in conjunction with attached drawing, embodiments of the present invention is described in detail.
Fig. 1 shows the structure diagram of the Self-Service machine people of one embodiment of the invention.As shown in Figure 1, this reality
The Self-Service machine people for applying example includes：Central control module 1 and interactive module 2；
Central control module 1 is used to that interactive module 2 to be controlled to carry out human-computer interaction；
Interactive module 2 receives the service type of user's selection, and select according to user for showing the service type provided
The service type selected provides corresponding service.
In practical applications, interactive module 2 can be touch screen, touch the service type that screen display provides, Yong Huke
Corresponding service is selected by touch screen.
The interactive module of the Self-Service machine people of the present embodiment carries out human-computer interaction under the control of central control module,
The service type provided is provided, corresponding service is provided according to the service type that user selects.User can be through this embodiment
Self-Service machine people is self-service to move in and checks out, and reduces the time that user waits in line, reduces foreground amount and manpower
Cost improves work efficiency.
Fig. 2 shows the structure diagrams of the Self-Service machine people of another embodiment of the present invention.The present embodiment from
The structure for helping service robot is similar in Fig. 1, and main difference is, during the Self-Service machine people of the embodiment includes
Centre control module 1, interactive module 2 and mobile module 3, mobile module 3 are connect with central control module 1；
Mobile module 3 carries out after being used for the move that the transmission of central control module 1 is received in interactive process
It is mobile.
Specifically, mobile module 3 includes drive control unit and basic machine, and drive control unit is used in receiving
The movement of driving machine tool ontology after the control instruction that centre control module 1 is sent.In practical applications, basic machine can include wheel
Formula chassis and airframe structure two parts.
Fig. 3 shows the structure diagram of the interactive module of the Self-Service machine people of one embodiment of the invention.Such as Fig. 3
Shown, interactive module 2 includes payment unit 21, card issuing unit 22, receives card unit 23 and touch unit 24；
For touch unit 24 for showing room information, room information includes price, room-size and idle state.User can
Service type and room information are selected by touch unit 24, touch unit 24 is used to receive information input by user.
After service is moved in user's selection and inputs corresponding room information, payment unit 21 is used in central control module
Payment interface is provided under 1 control so that user completes to pay；After user completes payment, card issuing unit 22 is used to control in center
Under the control of molding block 1 CUSTOM HOUSE HOTEL is provided to user；After service is checked out in user's selection, receive card unit 23 and be used to control mould in center
CUSTOM HOUSE HOTEL is withdrawn under the control of block 1.
It is understood that corresponding function can be implemented separately in each unit in interactive module, can also mutually tie
It closes, interact a whole set of function of realization.
In practical applications, interactive module 2 can also include voice unit (not shown), and user can pass through voice
Unit input information is interacted with Self-Service machine people.Further, interactive module can also include print unit (in figure
It is not shown), print unit is used to withdraw printed invoice after CUSTOM HOUSE HOTEL.
Fig. 4 shows the structure diagram of the Self-Service machine people of another embodiment of the present invention.The present embodiment from
The structure for helping service robot is similar in Fig. 2, and main difference is, further includes power module 4.
As shown in figure 5, power module 4 includes power supply unit 41, power supply unit 41 is used for the control in central control module 1
Under to Self-Service machine people power.
To realize the recharging of Self-Service machine people, power module 4 can also include recharging unit 42 and electricity
Source control unit 43；Recharging unit 42 is used to detect remaining capacity；Power Management Unit 43 is used to be less than in remaining capacity
It charges during predetermined threshold value, is additionally operable to stop charging when remaining capacity is more than predetermined threshold value.
Power Management Unit 43 is further used for：It sends to find to instruct to center when remaining capacity is less than predetermined threshold value and control
Molding block 1, Self-Service machine people find charging pile, and be attached and fill with the charging pile found under the control for finding instruction
Electricity；When remaining capacity is more than predetermined threshold value, Self-Service machine people disconnects stopping charging with charging pile.
Fig. 6 shows the flow diagram of Self-Service machine people's method of servicing of one embodiment of the invention.Such as Fig. 6 institutes
Show, Self-Service machine people's method of servicing of the embodiment includes：
S61：The first predeterminated position is detected with the presence or absence of user to be serviced；
S62：After active user reaches the first predeterminated position, the service type of the active user is obtained, is worked as according to described
The service type scheduling Self-Service machine people of preceding user provides corresponding service.
User can be through this embodiment self-help service method it is self-service move in and check out, reduce that user waits in line when
Between, foreground amount and human cost are reduced, is improved work efficiency.
Specifically, it is described that the corresponding clothes of Self-Service machine people offer are dispatched according to the service type of the active user
Business, including：
Judge that first predeterminated position whether there is the idle machine people that can provide current service；
If first predeterminated position can provide current service there are idle machine people, start the first predeterminated position
A Self-Service machine people, provide corresponding service according to the selection of active user；
If first predeterminated position, which is not present, can provide the idle machine people of current service, dispatch and reach described the
The shortest Self-Service machine people of required time of one predeterminated position is serviced.
Further, it is described to be included according to the corresponding service of the selection of active user offer：
If active user selects the service of moving in, order is generated, and call branch according to the check-in information that active user inputs
It pays unit and completes payment for user；After active user completes payment, card issuing unit is called to provide CUSTOM HOUSE HOTEL；
If active user selects the service of checking out, call and receive card unit withdrawal CUSTOM HOUSE HOTEL.
The check-in information includes moving in room and moves in the time.
After the calling card issuing unit provides CUSTOM HOUSE HOTEL, further include：Guiding active user run to it is selected move in room,
And return to first predeterminated position.
The dispatching method of Self-Service machine people further includes：It is default that described first is returned in the Self-Service machine people
Behind position, make Self-Service machine people's auto sleep.
Specifically, the shortest Self-Service machine people of required time that the scheduling reaches first predeterminated position carries out
Service, including：
Reach the required time of first predeterminated position according to each robot of Time evaluation function acquisition, scheduling reaches
The shortest Self-Service machine people of required time of first predeterminated position is serviced.Application time evaluation function improves
Self-Service machine human efficiency is dispatched, saves scheduling time.
Specifically, the Time evaluation function such as formula (1)：
Wherein, tnThe total time of the first predeterminated position is returned to from current location for dispatch robot；The service of expression is worked as
The total time that preceding user needs；What service active user needed includes total time：The time t of elevator is gone to from Stall hall1, from
Stall is to the time t for moving in floor2, from elevator is gone out to the time t for going to room doorway3；If it mediates in t3Period, then
w11And w12All it is 0, if in t2Period, then w11It is 0, otherwise, w1iFor according to the people under three times at different location
The weight of flow set；
It represents to return to the first predeterminated position required total time after the completion of service active user；Service is current
Back to including the first predeterminated position required total time after the completion of user：Lift port is gone to from place floor room doorway
Time t1, from the time t for entering elevator elevator at Stall2, elevator is to the time t for going to the first predeterminated position at Stall3；
If it mediates in t3Period, then w21And w22All it is 0, if in t2Period, then w21It is 0, otherwise, w2jAccording to
The weight of flow of the people setting under three times at different location；t0For the float factor set according to period difference；It is described
First predeterminated position is service hall position.
It should be noted that when the period is the Morning Afternoon Evening time, a larger float factor value is set；When being other
Between section when, set a smaller float factor value.
Specifically, each section of time t of the service active useriIt is obtained according to formula (2)：
Wherein,The time walked needed for corresponding distance with present speed for the Self-Service machine people；It is default
Average value the time required to the service user of period to corresponding room；
Each section of time t of the first predeterminated position is returned to after the completion of the service active userjIt is obtained according to formula (3)：
Wherein,The time walked needed for corresponding distance with present speed for the Self-Service machine people；It is default
The average value the time required to the first predeterminated position is returned to after the completion of the service active user of period.
Service the time t of active useriWith t the time required to the first predeterminated position of return after the completion of service active userjAccording to
Two parts data fusion forms：First part is according to obtained by calculating robot movement velocity and current path second
The obtained average that the required time is counted when corresponding room service was moved in part according to former user, will
Two parts data are averagely obtained more accurate data.Each robot is obtained by above-mentioned Time evaluation function and reaches institute
The required time of the first predeterminated position is stated, scheduling reaches the shortest Self-Service machine of required time of first predeterminated position
People is serviced, so as to fulfill the effect of quick service.
Fig. 7 shows the flow diagram of Self-Service machine people's method of servicing of another embodiment of the present invention.Such as Fig. 7
Shown, which includes the following steps：
(1) the first predeterminated position of detection after active user reaches the first predeterminated position, judges with the presence or absence of user to be serviced
Whether available free robot, if there is going to step (3), if not, go to step (2)；
(2) time for reaching the first predeterminated position of each robot is obtained according to Time evaluation function, scheduling is taken
Between shortest robot serviced, go to step (3)；
(3) robot is waken up, and shows the state (idle, busy) of current not chummery；
(4) user's selection moves in or checks out, if moved in, goes to step (6), step (5) is gone to if checked out；
(5) it calls and receives card unit, recycle CUSTOM HOUSE HOTEL, printed invoice goes to step (11)；
(6) room is moved in by user's selection and moves in the time；
(7) judge whether to complete selection, if completing to select go to step (8), otherwise go to step (11)；
(8) payment unit is called to carry out rent payment, judges whether that payment is completed, if completing to go to step (9), otherwise
Go to step (11)；
(9) card issuing unit is called, CUSTOM HOUSE HOTEL is issued to user, judges whether to complete hair fastener, if completing to go to step
(10), step (11) is otherwise gone to；
(10) guiding user goes to selected room doorway, the first predeterminated position of robot auto-returned, and judgement is currently
It is no to there is user to wait for service (move in or check out), if there is going to step (3), if not, go to step (11).
(11) robot enters dormant state, and next bit user is waited for be serviced.
Fig. 8 shows the structure diagram of Self-Service machine people's control device of one embodiment of the invention.Such as Fig. 8 institutes
Show, this utilizes the Self-Service machine people control device of above-mentioned Self-Service machine people to include judgment module 81, service module 82
With scheduler module 83, specifically,
Judgment module 81, for whether after active user reaches the first predeterminated position, judging first predeterminated position
In the presence of the idle machine people that can provide current service；
Service module 82, for when first predeterminated position is in the presence of the idle machine people that can provide current service, opening
One Self-Service machine people of dynamic first predeterminated position, so that Self-Service machine people provides service；
Scheduler module 83, for when service available idle machine people is not present in first predeterminated position, dispatching
The shortest Self-Service machine people of required time of first predeterminated position is reached, so that Self-Service machine people provides clothes
Business.In practical applications, scheduler module 83 reaches described first in advance using the above-mentioned each robot of Time evaluation function acquisition
If the required time of position, scheduling reaches the shortest Self-Service machine people of required time of first predeterminated position.
Fig. 9 shows the structure diagram of Self-Service machine people's service system of one embodiment of the invention.Figure 10 shows
The schematic diagram of Self-Service machine people's service system of one embodiment of the invention is gone out.
As shown in Figure 9 and Figure 10, the system of the above-mentioned Self-Service machine people of scheduling of the embodiment include detection device 91,
Server 92 and multiple Self-Service machine people 93, specifically,
Detection device 91 obtains the service of active user for detecting the first predeterminated position with the presence or absence of user to be serviced
Type；
Detection device 91 is additionally operable to the service type of the active user being sent to server 92；
Server 92 is used for after active user reaches the first predeterminated position, according to the service of the active user of reception
Type dispatch Self-Service machine people 93 provides corresponding service.
Self-Service machine people's service system of the present embodiment can be used for performing above-mentioned method of servicing embodiment, principle
Similar with technique effect, details are not described herein again.
The present embodiment Self-Service machine people's service system, reduces the time that user waits in line, reduces foreground work
It measures and human cost, improves work efficiency.
Self-Service machine people provided by the invention, method of servicing, control device and service system, Self-Service machine people
Interactive module human-computer interaction is carried out under the control of central control module, the service type of offer is provided, is selected according to user
Service type corresponding service is provided.User can move in and check out by the way that Self-Service machine people is self-service, reduce user row
The time that team waits for, foreground amount and human cost are reduced, is improved work efficiency.
It should be understood by those skilled in the art that, embodiments herein can be provided as method, system or computer program
Product.Therefore, the reality in terms of complete hardware embodiment, complete software embodiment or combination software and hardware can be used in the application
Apply the form of example.Moreover, the computer for wherein including computer usable program code in one or more can be used in the application
The computer program production that usable storage medium is implemented on (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)
The form of product.
The application is with reference to the flow according to the method for the embodiment of the present application, equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that it can be realized by computer program instructions every first-class in flowchart and/or the block diagram
The combination of flow and/or box in journey and/or box and flowchart and/or the block diagram.These computer programs can be provided
The processor of all-purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices is instructed to produce
A raw machine so that the instruction performed by computer or the processor of other programmable data processing devices is generated for real
The device of function specified in present one flow of flow chart or one box of multiple flows and/or block diagram or multiple boxes.
These computer program instructions, which may also be stored in, can guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works so that the instruction generation being stored in the computer-readable memory includes referring to
Enable the manufacture of device, the command device realize in one flow of flow chart or multiple flows and/or one box of block diagram or
The function of being specified in multiple boxes.
These computer program instructions can be also loaded into computer or other programmable data processing devices so that counted
Series of operation steps are performed on calculation machine or other programmable devices to generate computer implemented processing, so as in computer or
The instruction offer performed on other programmable devices is used to implement in one flow of flow chart or multiple flows and/or block diagram one
The step of function of being specified in a box or multiple boxes.
It should be noted that herein, relational terms such as first and second and the like are used merely to a reality
Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation
In any this practical relationship or sequence.Moreover, term " comprising ", "comprising" or its any other variant are intended to
Non-exclusive inclusion, so that process, method, article or equipment including a series of elements not only will including those
Element, but also including other elements that are not explicitly listed or further include as this process, method, article or equipment
Intrinsic element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that
Also there are other identical elements in process, method, article or equipment including the element.The fingers such as term " on ", " under "
The orientation or position relationship shown is based on orientation shown in the drawings or position relationship, is for only for ease of the description present invention and simplifies
Description rather than instruction imply that signified device or element must have specific orientation, with specific azimuth configuration and behaviour
Make, therefore be not considered as limiting the invention.Unless otherwise clearly defined and limited, term " installation ", " connected ",
" connection " should be interpreted broadly, for example, it may be being fixedly connected or being detachably connected or be integrally connected；Can be
Mechanical connection or electrical connection；It can be directly connected, can also be indirectly connected by intermediary, can be two
Connection inside element.For the ordinary skill in the art, above-mentioned term can be understood at this as the case may be
Concrete meaning in invention.
In the specification of the present invention, numerous specific details are set forth.Although it is understood that the embodiment of the present invention can
To put into practice without these specific details.In some instances, well known method, structure and skill is not been shown in detail
Art, so as not to obscure the understanding of this description.Similarly, it should be understood that disclose in order to simplify the present invention and helps to understand respectively
One or more of a inventive aspect, above in the description of exemplary embodiment of the present invention, each spy of the invention
Sign is grouped together into sometimes in single embodiment, figure or descriptions thereof.It however, should not be by the method solution of the disclosure
It releases and is intended in reflection is following：I.e. the claimed invention requirement is than the feature that is expressly recited in each claim more
More features.More precisely, as the following claims reflect, inventive aspect is less than single reality disclosed above
Apply all features of example.Therefore, it then follows thus claims of specific embodiment are expressly incorporated in the specific embodiment,
Wherein each claim is in itself as separate embodiments of the invention.
Finally it should be noted that：The above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe is described in detail the present invention with reference to foregoing embodiments, it will be understood by those of ordinary skill in the art that：Its according to
Can so modify to the technical solution recorded in foregoing embodiments either to which part or all technical features into
Row equivalent replacement；And these modifications or replacement, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution
The range of scheme should all cover in the claim of the present invention and the range of specification.
Claims (12)
1. a kind of Self-Service machine people's method of servicing, which is characterized in that for dispatching Self-Service machine people, the self-service clothes
Business robot includes：Central control module and interactive module；The central control module is used to that the interactive module to be controlled to carry out
Human-computer interaction；The interactive module for show provide service type, and receive user selection service type, and according to
The service type of family selection provides corresponding service；Further include mobile module, the mobile module and the central control module
Connection；The move that the mobile module is used to receive the central control module transmission in interactive process is laggard
Row movement, the method includes：
The first predeterminated position is detected with the presence or absence of user to be serviced；
After active user reaches the first predeterminated position, the service type of the active user is obtained, according to the active user's
Service type scheduling Self-Service machine people provide corresponding service；
It is described that the corresponding service of Self-Service machine people offer is dispatched according to the service type of the active user, including：
Judge that first predeterminated position whether there is the idle machine people that can provide current service；
If the idle machine people that can provide current service is not present in first predeterminated position, dispatches and reach described first in advance
If the shortest Self-Service machine people of the required time of position is serviced；
The shortest Self-Service machine people of required time that the scheduling reaches first predeterminated position is serviced, including：
Reach the required time of first predeterminated position according to each robot of Time evaluation function acquisition, scheduling reaches described
The shortest Self-Service machine people of required time of first predeterminated position is serviced；The Time evaluation function is：
Wherein, tnThe total time of the first predeterminated position is returned to from current location for dispatch robot；It represents that service is current to use
The total time that family needs；What service active user needed includes total time：The time t of elevator is gone to from Stall hall1, from Stall
To the time t for moving in floor2, from elevator is gone out to the time t for going to room doorway3；If in t3Period, then w11And w12
All it is 0, if in t2Period, then w11It is 0, otherwise, w1iTo be set according to the flow of the people under three times at different location
Fixed weight；
It represents to return to the first predeterminated position required total time after the completion of service active user；Service active user
After the completion back to including the first predeterminated position required total time：The time of lift port is gone to from place floor room doorway
t1, from the time t for entering elevator elevator at Stall2, elevator is to the time t for going to the first predeterminated position at Stall3；If
In t3Period, then w21And w22All it is 0, if in t2Period, then w21It is 0, otherwise, w2jDuring for according to three sections
Between flow of the people setting at lower different location weight；t0For the float factor set according to period difference；Described first is pre-
If position is service hall position.
2. Self-Service machine people's method of servicing according to claim 1, which is characterized in that
Each section of time t of the service active useriIt is obtained according to the following formula：
Wherein,The time walked needed for corresponding distance with present speed for the Self-Service machine people；For preset time
Average value the time required to the service user to corresponding room of section；
Each section of time t of the first predeterminated position is returned to after the completion of the service active userjIt is obtained according to the following formula：
Wherein,The time walked needed for corresponding distance with present speed for the Self-Service machine people；For preset time
The average value the time required to the first predeterminated position is returned to after the completion of the service active user of section.
3. Self-Service machine people's method of servicing according to claim 2, which is characterized in that if the first default position
A Self-Service machine people in the presence of the idle machine people that can provide current service, then starting the first predeterminated position is put, according to
The selection of active user provides corresponding service.
4. Self-Service machine people's method of servicing according to claim 2, which is characterized in that the interactive module includes branch
Pay unit；
The payment unit is used to provide payment interface so that user completes to pay.
5. Self-Service machine people's method of servicing according to claim 2, which is characterized in that the interactive module further includes
Card issuing unit；
The card issuing unit is used to provide CUSTOM HOUSE HOTEL after user completes payment.
6. Self-Service machine people's method of servicing according to claim 2, which is characterized in that the interactive module further includes
Receive card unit；
The receipts card unit is used to withdraw CUSTOM HOUSE HOTEL after user checks out.
7. Self-Service machine people's method of servicing according to claim 3, which is characterized in that described according to active user's
Selection provides corresponding service and includes：
If active user selects the service of moving in, order is generated, and call paying bill according to the check-in information that active user inputs
Member completes payment for user；After active user completes payment, card issuing unit is called to provide CUSTOM HOUSE HOTEL；
If active user selects the service of checking out, call and receive card unit withdrawal CUSTOM HOUSE HOTEL.
8. Self-Service machine people's method of servicing according to claim 4, which is characterized in that the interactive module further includes
Touch unit；
The touch unit is used to receive information input by user for showing room information；
The room information includes price, room-size and idle state.
9. Self-Service machine people's method of servicing according to claim 4, which is characterized in that further include：Power module；
The power module includes power supply unit, and said supply unit is used under the control of the central control module to described
Self-Service machine people powers.
10. Self-Service machine people's method of servicing according to claim 9, which is characterized in that the power module also wraps
Include recharging unit and Power Management Unit；
The recharging unit is used to detect remaining capacity；
The Power Management Unit is used to charge when remaining capacity is less than predetermined threshold value, is additionally operable to be more than in remaining capacity
Stop charging during predetermined threshold value.
11. a kind of Self-Service machine people's control device, which is characterized in that described self-service for dispatching Self-Service machine people
Service robot includes：Central control module and interactive module；The central control module for control the interactive module into
Row human-computer interaction；The interactive module receives the service type of user's selection for showing the service type provided, and according to
The service type of user's selection provides corresponding service；Mobile module is further included, the mobile module controls mould with the center
Block connects；The mobile module is used for after the move that the central control module is sent is received in interactive process
It is moved, Self-Service machine people's control device includes：
Judgment module, for after active user reaches the first predeterminated position, judging first predeterminated position with the presence or absence of can
The idle machine people of current service is provided；
Service module, for when first predeterminated position is in the presence of the idle machine people that can provide current service, starting first
One Self-Service machine people of predeterminated position, so that Self-Service machine people provides service；
Scheduler module, for when service available idle machine people is not present in first predeterminated position, scheduling to reach institute
The shortest Self-Service machine people of required time of the first predeterminated position is stated, so that Self-Service machine people provides service, institute
It states scheduler module and the required of first predeterminated position is reached using each Self-Service machine people of Time evaluation function acquisition
Time, scheduling reach the shortest Self-Service machine people of required time of first predeterminated position, the Time evaluation function
For：
Wherein, tnThe total time of the first predeterminated position is returned to from current location for dispatch robot；It represents that service is current to use
The total time that family needs；What service active user needed includes total time：The time t of elevator is gone to from Stall hall1, from Stall
To the time t for moving in floor2, from elevator is gone out to the time t for going to room doorway3；If in t3Period, then w11And w12
All it is 0, if in t2Period, then w11It is 0, otherwise, w1iTo be set according to the flow of the people under three times at different location
Fixed weight；
It represents to return to the first predeterminated position required total time after the completion of service active user；Service active user
After the completion back to including the first predeterminated position required total time：The time of lift port is gone to from place floor room doorway
t1, from the time t for entering elevator elevator at Stall2, elevator is to the time t for going to the first predeterminated position at Stall3；If
In t3Period, then w21And w22All it is 0, if in t2Period, then w21It is 0, otherwise, w2jDuring for according to three sections
Between flow of the people setting at lower different location weight；t0For the float factor set according to period difference；Described first is pre-
If position is service hall position.
12. a kind of Self-Service machine people's service system, which is characterized in that described self-service for dispatching Self-Service machine people
Service robot includes：Central control module and interactive module；The central control module for control the interactive module into
Row human-computer interaction；The interactive module receives the service type of user's selection for showing the service type provided, and according to
The service type of user's selection provides corresponding service；Mobile module is further included, the mobile module controls mould with the center
Block connects；The mobile module is used for after the move that the central control module is sent is received in interactive process
It is moved, the system comprises：
Detection device, server and multiple Self-Service machine people；
The detection device obtains the service class of active user for detecting the first predeterminated position with the presence or absence of user to be serviced
Type；
The detection device is additionally operable to the service type of the active user being sent to server；
The server is used for after active user reaches the first predeterminated position, according to the service class of the active user of reception
Type scheduling Self-Service machine people provide corresponding service, and when first predeterminated position, there is no service available idle machines
During device people, scheduling reaches the shortest Self-Service machine people of required time of first predeterminated position, so that the Self-Service
Robot provides service；
Scheduler module reaches the required time of first predeterminated position, scheduling using each robot of Time evaluation function acquisition
Reach the shortest Self-Service machine people of required time of first predeterminated position, the Time evaluation function is：
Wherein, tnThe total time of the first predeterminated position is returned to from current location for dispatch robot；It represents that service is current to use
The total time that family needs；What service active user needed includes total time：The time t of elevator is gone to from Stall hall1, from Stall
To the time t for moving in floor2, from elevator is gone out to the time t for going to room doorway3；If in t3Period, then w11And w12
All it is 0, if in t2Period, then w11It is 0, otherwise, w1iTo be set according to the flow of the people under three times at different location
Fixed weight；
It represents to return to the first predeterminated position required total time after the completion of service active user；Service active user
After the completion back to including the first predeterminated position required total time：The time of lift port is gone to from place floor room doorway
t1, from the time t for entering elevator elevator at Stall2, elevator is to the time t for going to the first predeterminated position at Stall3；If
In t3Period, then w21And w22All it is 0, if in t2Period, then w21It is 0, otherwise, w2jDuring for according to three sections
Between flow of the people setting at lower different location weight；t0For the float factor set according to period difference；Described first is pre-
If position is service hall position.
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