CN111716348A - Hotel reception robot system based on artificial intelligence - Google Patents
Hotel reception robot system based on artificial intelligence Download PDFInfo
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- CN111716348A CN111716348A CN201910218555.6A CN201910218555A CN111716348A CN 111716348 A CN111716348 A CN 111716348A CN 201910218555 A CN201910218555 A CN 201910218555A CN 111716348 A CN111716348 A CN 111716348A
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- 238000013473 artificial intelligence Methods 0.000 title claims abstract description 19
- 238000004891 communication Methods 0.000 claims abstract description 15
- 230000006698 induction Effects 0.000 claims abstract description 13
- 230000005540 biological transmission Effects 0.000 claims abstract description 11
- 238000007639 printing Methods 0.000 claims description 4
- 230000001939 inductive effect Effects 0.000 claims description 3
- 238000012545 processing Methods 0.000 claims description 3
- 238000000034 method Methods 0.000 abstract description 9
- 230000001815 facial effect Effects 0.000 description 3
- 238000012795 verification Methods 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
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- 230000009286 beneficial effect Effects 0.000 description 1
- 239000013078 crystal Substances 0.000 description 1
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- 238000003058 natural language processing Methods 0.000 description 1
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J19/00—Accessories fitted to manipulators, e.g. for monitoring, for viewing; Safety devices combined with or specially adapted for use in connection with manipulators
- B25J19/02—Sensing devices
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
- B25J9/1679—Programme controls characterised by the tasks executed
- B25J9/1689—Teleoperation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisions for transferring data to distant stations, e.g. from a sensing device
- G06K17/0025—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisions for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/40—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for devices for accepting orders, advertisements, or the like
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- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Tourism & Hospitality (AREA)
- General Physics & Mathematics (AREA)
- Physics & Mathematics (AREA)
- Robotics (AREA)
- Mechanical Engineering (AREA)
- Theoretical Computer Science (AREA)
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- General Business, Economics & Management (AREA)
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Abstract
The invention provides a hotel reception robot system based on artificial intelligence, which relates to the field of artificial intelligence, and comprises a mobile terminal, a cloud server, a system server and at least one intelligent robot, wherein the intelligent robot sends data to the cloud server through the system server, and the mobile terminal accesses the cloud server through a wireless communication network; the intelligent robot is internally provided with a control mainboard, a voice broadcast identification module, a high-definition camera module, an ultrasonic human body induction module, a printer module, a card swiping and payment module and a wireless communication module; set up a plurality of transmission interfaces on the control mainboard, voice broadcast identification module, high definition camera module, the human response module of ultrasonic wave, printer module, the module of paying for the credit card and wireless communication module are connected with transmission interface respectively. According to the invention, the intelligent robot is used for reception of the front desk of the hotel, so that the handling of check-in and check-out procedures for guests is conveniently provided.
Description
Technical Field
The invention relates to the field of artificial intelligence, in particular to a hotel reception desk robot system based on artificial intelligence.
Background
Artificial intelligence is a branch of computer science, which attempts to understand the essence of intelligence and produces a new intelligent machine that can respond in a manner similar to human intelligence, and the research in this field includes robots, language recognition, image recognition, natural language processing, etc., and since birth, artificial intelligence is becoming more and more mature in theory and technology and the application field is expanding, so that the scientific and technological products brought by artificial intelligence in the future will be crystals of human intelligence, and artificial intelligence can simulate the information of human consciousness and thinking.
At present, in the daily management of hotels, no robot can perform foreground reception service according to the requirements of guests, and the check-in and check-out procedures cannot be performed during reception.
Disclosure of Invention
In view of the above-mentioned shortcomings of the prior art, the present invention is directed to a hotel reception robot system based on artificial intelligence, which is capable of facilitating the handling of check-in and check-out procedures for guests by using an intelligent robot to perform hotel reception on the reception desk.
The invention provides a hotel reception robot system based on artificial intelligence, which comprises a mobile terminal, a cloud server, a system server and at least one intelligent robot, wherein the intelligent robot sends data to the cloud server through the system server, and the mobile terminal accesses the cloud server through a wireless communication network;
the intelligent robot is internally provided with a control mainboard, a voice broadcast identification module, a high-definition camera module, an ultrasonic human body induction module, a printer module, a card swiping and payment module and a wireless communication module; the control mainboard is provided with a plurality of transmission interfaces, and the voice broadcast identification module, the high-definition camera module, the ultrasonic human body induction module, the printer module, the card swiping payment module and the wireless communication module are respectively connected with the transmission interfaces;
the control mainboard is used for collecting the logic processing of information and outputting a control instruction;
the voice broadcasting identification module is used for acquiring guest voice information and identifying voice;
the high-definition camera module is used for acquiring guest identity information;
the ultrasonic human body induction module is used for inducing the distance of a guest;
the printer module is used for printing guest check-in information and check-out information;
the card swiping payment module is used for card swiping consumption of guests;
the wireless communication unit is used for carrying out data transmission with the system server.
Furthermore, a mechanical arm control module is further arranged in the intelligent robot and used for receiving the guest check-in information and check-out information printed by the printer module and sending the guest check-in information and the check-out information to the guest.
Furthermore, a mechanical rotation control module is further arranged in the intelligent robot and used for receiving a rotation control instruction of the control main board and appointing a room position for a guest.
Furthermore, a touch display screen is arranged on the intelligent robot shell and used for displaying check-in information and room picture information for guests and allowing the guests to perform touch selection.
Furthermore, a call button is arranged on the intelligent robot shell and used for calling a hotel manager to carry out on-site consultation.
As described above, the hotel reception desk robot system based on artificial intelligence of the present invention has the following beneficial effects: according to the invention, the intelligent robot is used for foreground service and handling check-in and check-out procedures, so that the labor cost is reduced, brand-new intelligent check-in experience of the hotel is provided for hotel guests, the handling process of the check-in and check-out procedures of the hotel is standardized, and the big data cloud storage is realized.
Drawings
Fig. 1 is a block diagram showing a hotel reception robot system according to an embodiment of the present invention;
fig. 2 is a block diagram showing the structure of the intelligent robot disclosed in the embodiment of the invention.
Detailed Description
The embodiments of the present invention are described below with reference to specific embodiments, and other advantages and effects of the present invention will be easily understood by those skilled in the art from the disclosure of the present specification. The invention is capable of other and different embodiments and of being practiced or of being carried out in various ways, and its several details are capable of modification in various respects, all without departing from the spirit and scope of the present invention. It is to be noted that the features in the following embodiments and examples may be combined with each other without conflict.
It should be noted that the drawings provided in the following embodiments are only for illustrating the basic idea of the present invention, and the drawings only show the components related to the present invention rather than the number, shape and size of the components in actual implementation, and the type, quantity and proportion of the components in actual implementation may be changed freely, and the layout of the components may be more complicated.
As shown in fig. 1, the invention provides a hotel reception robot system based on artificial intelligence, which comprises a mobile terminal, a cloud server, a system server and at least one intelligent robot, wherein the intelligent robot sends data to the cloud server through the system server, and the mobile terminal accesses the cloud server through a wireless communication network;
as shown in fig. 2, a control mainboard, a voice broadcast recognition module, a high-definition camera module, an ultrasonic human body induction module, a printer module, a card swiping and payment module and a wireless communication module are arranged in the intelligent robot; the control mainboard is provided with a plurality of transmission interfaces, and the voice broadcast identification module, the high-definition camera module, the ultrasonic human body induction module, the printer module, the card swiping payment module and the wireless communication module are respectively connected with the transmission interfaces;
the control mainboard is used for collecting the logic processing of information and outputting a control instruction;
the voice broadcasting identification module is used for acquiring guest voice information and identifying voice;
the high-definition camera module is used for acquiring guest identity information, and the identity information comprises facial image information and identity card image information;
the ultrasonic human body induction module is used for inducing the distance of a guest;
the printer module is used for printing guest check-in information and check-out information, wherein the check-in information comprises check-in time, room number, guest name, identity card number, check-out time, room password and the like; the check-out information comprises check-out time, consumption amount and the like;
the card swiping payment module is used for card swiping consumption of guests;
the wireless communication unit is used for carrying out data transmission with the system server.
Furthermore, a mechanical arm control module is further arranged in the intelligent robot, and receives the guest check-in information and the check-out information printed by the printer module and sends the guest check-in information and the check-out information to the intelligent robot.
Furthermore, a mechanical rotation control module is further arranged in the intelligent robot, and receives a rotation control instruction of the control main board, so that the room position is appointed for guests.
Furthermore, a touch display screen is arranged on the intelligent robot shell and used for displaying house information and room picture information for the guest and allowing the guest to perform touch selection.
Furthermore, a hotel manager calling button is arranged on the intelligent robot shell and used for calling the hotel manager to carry out on-site consultation.
The working principle of the system is as follows:
(1) when guests make hotel reservation in advance
A guest downloads APP through a mobile terminal (mobile phone), performs identity verification and uploads identity information to a cloud server;
a guest acquires hotel room information through a mobile terminal, wherein the hotel room information comprises information such as the number of remaining rooms of a hotel room, room photos, room prices and the like;
a guest selects a hotel room of a psychoscope through a mobile terminal and makes an appointment, and after filling in appointment information, the online payment is carried out, and finally a hotel appointment bar code is generated, wherein the appointment information comprises check-in time, an identity card number and check-out time;
when a guest arrives at a front desk of a hotel at a reserved time, the ultrasonic human body induction module of the intelligent robot induces the distance between the guest and the intelligent robot, and when the guest arrives within a specified distance, the control mainboard controls the intelligent robot to start a welcome mode, broadcasts and displays welcome words through the voice broadcast identification module and the touch display screen, and prompts the guest to operate;
the guests carry out relevant operations through voice input or touch display screen input, select hotel check-in operation according to the prompt, and scan the hotel reservation bar code generated by the mobile terminal through the high-definition camera module, calling the client appointment information through the system server, acquiring the facial image information and the identity card information of the client on site for secondary verification, if the verification is successful, printing check-in information including check-in time, room number, guest name, identity card number, check-out time, room password and the like through a printer module, controlling the robot to distribute the printed check-in information to the guest through a mechanical arm control module, according to the direction and the position of the room, the robot is controlled to rotate through the mechanical rotation control module, the direction of the room is roughly indicated to a guest, the guest arrives at the room according to the indication, and the guest can enter the hotel room through the room password;
(2) when the guest does not make hotel reservation in advance
When a guest arrives at a front desk of a hotel at a reserved time, the ultrasonic human body induction module of the intelligent robot induces the distance between the guest and the intelligent robot, and when the guest arrives within a specified distance, the control mainboard controls the intelligent robot to start a welcome mode, broadcasts and displays welcome words through the voice broadcast identification module and the touch display screen, and prompts the guest to operate;
a guest carries out related operations through voice input or touch display screen input, selects a room, check-in time and check-out time of the psychoscope according to prompts, carries out facial image information and identity card image information acquisition through a camera module, creates a hotel check-in order and carries out payment through a card swiping payment module; after payment is completed, check-in information is printed through a printer module, the check-in information comprises check-in time, room numbers, guest names, identity card numbers, check-out time, room passwords and the like, the robot is controlled by a mechanical arm control module to distribute the printed check-in information to the guests, the robot is controlled to rotate through a mechanical rotation control module according to the direction and the position of the room, the direction of the room is roughly indicated to the guests, the guests arrive at the room according to the indication, and the guests can check in the hotel room through the room passwords;
(3) when the guest leaves the house
When a guest arrives at a hotel front desk, the ultrasonic human body induction module of the intelligent robot induces the distance between the guest and the intelligent robot, and when the guest arrives within a specified distance, the control mainboard controls the intelligent robot to start a welcome mode, broadcasts and displays welcome words through the voice broadcast identification module and the touch display screen, and prompts the guest to operate;
the guest performs the operation of returning from the house through voice input or touch display screen input, and the intelligent robot starts the cheering mode.
When a guest needs the on-site consultation of a hotel manager, the hotel manager can be called to arrive at a hotel front desk by pressing a calling button on the intelligent robot shell.
In conclusion, the intelligent robot performs foreground service and handles check-in and check-out procedures, so that the labor cost is reduced, brand-new intelligent check-in experience of the hotel is provided for hotel guests, the handling process of the check-in and check-out procedures of the hotel is standardized, and the big data cloud storage is realized. Therefore, the invention effectively overcomes various defects in the prior art and has high industrial utilization value.
The foregoing embodiments are merely illustrative of the principles and utilities of the present invention and are not intended to limit the invention. Any person skilled in the art can modify or change the above-mentioned embodiments without departing from the spirit and scope of the present invention. Accordingly, it is intended that all equivalent modifications or changes which can be made by those skilled in the art without departing from the spirit and technical spirit of the present invention be covered by the claims of the present invention.
Claims (5)
1. The utility model provides a hotel proscenium reception robot system based on artificial intelligence which characterized in that: the system comprises a mobile terminal, a cloud server, a system server and at least one intelligent robot, wherein the intelligent robot sends data to the cloud server through the system server, and the mobile terminal accesses the cloud server through a wireless communication network;
the intelligent robot is internally provided with a control mainboard, a voice broadcast identification module, a high-definition camera module, an ultrasonic human body induction module, a printer module, a card swiping and payment module and a wireless communication module; the control mainboard is provided with a plurality of transmission interfaces, and the voice broadcast identification module, the high-definition camera module, the ultrasonic human body induction module, the printer module, the card swiping payment module and the wireless communication module are respectively connected with the transmission interfaces;
the control mainboard is used for collecting the logic processing of information and outputting a control instruction;
the voice broadcasting identification module is used for acquiring guest voice information and identifying voice;
the high-definition camera module is used for acquiring guest identity information;
the ultrasonic human body induction module is used for inducing the distance of a guest;
the printer module is used for printing guest check-in information and check-out information;
the card swiping payment module is used for card swiping consumption of guests;
the wireless communication unit is used for carrying out data transmission with the system server.
2. The artificial intelligence based hospitality front reception robot system of claim 1, wherein: the intelligent robot is characterized in that a mechanical arm control module is further arranged in the intelligent robot and used for receiving guest check-in information and check-out information printed by the printer module and issuing the guest check-in information and the check-out information to the guest.
3. The artificial intelligence based hospitality front reception robot system of claim 1, wherein: the intelligent robot is characterized in that a mechanical rotation control module is further arranged in the intelligent robot and used for receiving a rotation control instruction of the control main board and appointing a room position for a guest.
4. The artificial intelligence based hospitality front reception robot system of claim 1, wherein: the intelligent robot comprises an intelligent robot shell, and is characterized in that a touch display screen is arranged on the intelligent robot shell and used for displaying check-in information and room picture information for guests and allowing the guests to perform touch selection.
5. The artificial intelligence based hospitality front reception robot system of claim 1, wherein: and a calling button is arranged on the shell of the intelligent robot and used for calling a hotel manager to carry out on-site consultation.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910218555.6A CN111716348A (en) | 2019-03-21 | 2019-03-21 | Hotel reception robot system based on artificial intelligence |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910218555.6A CN111716348A (en) | 2019-03-21 | 2019-03-21 | Hotel reception robot system based on artificial intelligence |
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| CN111716348A true CN111716348A (en) | 2020-09-29 |
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| CN201910218555.6A Pending CN111716348A (en) | 2019-03-21 | 2019-03-21 | Hotel reception robot system based on artificial intelligence |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112348710A (en) * | 2020-10-22 | 2021-02-09 | 深圳优地科技有限公司 | Hotel check-in management method and device, mobile robot and storage medium |
| US20210072750A1 (en) * | 2019-09-05 | 2021-03-11 | Lg Electronics Inc. | Robot |
| CN113325840A (en) * | 2021-05-13 | 2021-08-31 | 深圳市华腾智能科技有限公司 | Intelligent service formula hotel guest room mobility control device |
| CN114012737A (en) * | 2021-12-10 | 2022-02-08 | 北京云迹科技有限公司 | Service robot control method and related equipment |
| IT202100009071A1 (en) | 2021-04-12 | 2022-10-12 | Silva Hotel Splendid S R L | HUMANOID ROBOT, PRO-ACTIVE, EXPRESSIVE, MOBILE, TELESCOPIC, MULTIFUNCTION WITH ARTIFICIAL INTELLIGENCE SYSTEM |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| US20210072750A1 (en) * | 2019-09-05 | 2021-03-11 | Lg Electronics Inc. | Robot |
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| CN112348710A (en) * | 2020-10-22 | 2021-02-09 | 深圳优地科技有限公司 | Hotel check-in management method and device, mobile robot and storage medium |
| IT202100009071A1 (en) | 2021-04-12 | 2022-10-12 | Silva Hotel Splendid S R L | HUMANOID ROBOT, PRO-ACTIVE, EXPRESSIVE, MOBILE, TELESCOPIC, MULTIFUNCTION WITH ARTIFICIAL INTELLIGENCE SYSTEM |
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| CN114012737A (en) * | 2021-12-10 | 2022-02-08 | 北京云迹科技有限公司 | Service robot control method and related equipment |
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Application publication date: 20200929 |