CN105657738A - Method, device and system for positioning problem of poor mobile phone service aware quality - Google Patents
Method, device and system for positioning problem of poor mobile phone service aware quality Download PDFInfo
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Abstract
The invention discloses a method, device and system for positioning the problem of poor mobile phone service aware quality. The method includes the steps that a client side establishes a key quality index model of user perception on the basis of analysis on upper layer service information; the client side establishes a key performance indicator model of a wireless system on the basis of analysis on lower layer wireless information; the client side or a server side associates the key quality index model and the key performance index model, and positions the wireless reason of the poor perception according to the association result. The mobile phone service face and the wireless signaling face are closely associated, and therefore the reason of poor mobile phone service perception can be precisely positioned.
Description
Technical field
The present invention relates to wireless communication field, more specifically, it relates to the localization method of a kind of mobile phone business perception matter difference problem, equipment and system.
Background technology
Along with the fast growth of 4G user and the high speed development of mobile Internet, cellphone subscriber is more and more higher to the experience requirements of online, telecom operators have also carried out the research to mobile phone customer service perception, and start to build relevant system, experience to improving the online of user.
Current cellphone subscriber's sensory perceptual system has two big classes: a class, based on mobile communication network side, by entirely measuring signaling and the service message of each interface of collection network, by big data analysis, builds user awareness system; Another class, based on mobile phone, by installing user awareness application software app on mobile phone, passes mobile phone signaling and service message back backstage, and backstage, by big data analysis, builds user awareness system. Comparatively speaking, the user awareness analysis of rear a kind of system is closer to user's real experiences, and orientation problem also can be more accurate simultaneously.
Based on the user awareness system of mobile phone, as shown in Figure 1, at client-side, application software app is installed, gathers the message of mobile phone two aspects, the upper-layer service message of more than TCP and lower floor's wireless information of below TCP, after collection, message passes to the big data platform in backstage, and big data platform is comprehensively analyzed, and builds user awareness model, present KQI (KeyQualityIndicators) and KPI (KeyPerformanceIndicator) index, and delimit orientation problem reason.
Operator, to the major demands point of system, is also that the main function point of system is as follows:
Analyze service message, build user awareness KQI model, the KQI index of customer service perception is presented, finds user and the business of perception difference
Analyze wireless information, build KPI index system, and present, find mobile phone and the system of KPI difference
By retrieving and exchange with main user awareness service provider, at present this type of system function point 1,2 some can achieve, but the 3rd point, the precise locating function that Ye Shi operator needs most, does not also have service provider to provide.
Therefore, exist cannot the problem of precise positioning user awareness difference for user awareness system of the prior art.
Summary of the invention
The present invention discloses a kind of mobile phone business perception matter difference localization method of problem, equipment and system, cannot the problem of precise positioning user awareness difference for solving that user awareness system of the prior art exists.
For achieving the above object, according to the first aspect of the invention, it is provided that the localization method of a kind of band mobile phone business perception matter difference problem, and adopts following technical scheme:
The localization method of a kind of mobile phone business perception matter difference problem comprises: client-side is based on the Key Quality Indicator model of the analysis structure user awareness to upper-layer service message; Described client-side builds the crucial performance index model without wire system based on to the analysis of lower floor's wireless information; Described client-side or described Key Quality Indicator model is associated with described crucial performance index model by server side, and the wireless reason of perception matter difference is located according to association results.
Further, described client-side comprises based on the Key Quality Indicator model of the analysis structure user awareness to upper-layer service message: business corresponding for described upper-layer service message is divided into multiple step; Obtain the wireless sensing procedure in multiple step according to business feature, described wireless sensing procedure is the step that wireless environment variation can cause signalling message to change in preset time period; Wireless sensing procedure described in each is set time delay thresholding and through-put rate thresholding; Search exceedes described time delay thresholding or all wireless sensing procedure of described through-put rate thresholding; Extract the time window of described wireless sensing procedure.
Further, described client-side comprises based on the analysis of lower floor's wireless information is built the crucial performance index model without wire system: analyze the wireless daily record that described lower floor wireless information is corresponding; Normal door limit value according to achievement data obtains the abnormal event in described wireless daily record, and the achievement data that described abnormal event is corresponding exceeds described normal door limit value.
Further, described client-side or described Key Quality Indicator model is associated with described crucial performance index model by server side, the wireless reason locating perception difference according to association results comprises: be associated with described abnormal event by described wireless sensing procedure; Obtain the abnormal event in time window corresponding to described wireless sensing procedure and in the time window front time period; Based on the wireless reason of the abnormal state event location user awareness difference in described time window and in the described time window front time period.
Further, at described client-side or by server side, described Key Quality Indicator model is associated with described crucial performance index model, locate the wireless reason of perception difference according to association results after, described localization method also comprises: records described wireless reason and presents at described client-side; Or timing or real-time Transmission are to described server side, and present at described server side.
According to the second aspect of the invention, it is provided that the locating device of a kind of mobile phone business perception matter difference problem, and adopts following technical scheme:
The locating device of mobile phone business perception matter difference problem comprises: a first structure module, for client-side based on the Key Quality Indicator model that the analysis of upper-layer service message builds user awareness; 2nd structure module, builds the crucial performance index model without wire system for client-side based on to the analysis of lower floor's wireless information; Relating module, associates described Key Quality Indicator model with described crucial performance index model for client-side or by server side, locates the wireless reason of perception difference according to association results.
Further, described first structure module comprises: be divided into module, for business corresponding for described upper-layer service message is divided into multiple step; First acquisition module, for obtaining the wireless sensing procedure in multiple step according to business feature, described wireless sensing procedure is the step that wireless environment variation can cause signalling message to change in preset time period; Setting module, for setting time delay thresholding and through-put rate thresholding to wireless sensing procedure described in each; Search module, for searching for all wireless sensing procedure exceeding described time delay thresholding or described through-put rate thresholding; Extraction module, for extracting the time window of described wireless sensing procedure.
Further, described 2nd structure module comprises: analyze module, for analyzing wireless daily record corresponding to described lower floor wireless information; 2nd acquisition module, obtains the abnormal event in described wireless daily record for the normal door limit value according to achievement data, and the achievement data that described abnormal event is corresponding exceeds described normal door limit value.
Further, described relating module comprises: association submodule block, for being associated with described abnormal event by described wireless sensing procedure; 3rd acquisition module, for the abnormal event obtaining in time window corresponding to described wireless sensing procedure and in the time window front time period; Locating module, for the wireless reason based on the abnormal state event location user awareness difference in described time window and in the described time window front time period.
According to the third aspect of the present invention, it is provided that the station-keeping system of a kind of mobile phone business perception matter difference problem, and adopts following technical scheme:
The station-keeping system of mobile phone business perception matter difference problem comprises: a client terminal, for the Key Quality Indicator model based on the analysis structure user awareness to upper-layer service message; And build the crucial performance index model without wire system based on to the analysis of lower floor's wireless information; Described client-side also for, or by server, described Key Quality Indicator model is associated with described crucial performance index model, locates the wireless reason of perception difference according to association results; Server, described server is used for associating described Key Quality Indicator model with described crucial performance index model, locates the wireless reason of perception difference according to association results; And record described wireless reason and present; Or the wireless reason that client terminal described in timing or real-time reception sends, and presents.
The present invention is by installing app at client-side, obtain the message of mobile phone business face and wireless respectively, and mobile phone service surface is identified, according to recognition result, this business is divided into the time window of multiple step and correspondence thereof, it is to wireless sensitivity to each step according to business characterizing definition, wireless daily record is analyzed by the rank such as insensitive, output abnormality event is as fallen words, handoff failure, different systematic evaluation etc., and export time window, by time window, wireless sensing procedure is correlated with, if there being wireless abnormal event in time window, the then wireless reason of consumer positioning perception difference accordingly. then mobile phone business face is closely related with wireless message, such that it is able to the reason of precise positioning mobile phone business perception matter difference.
Accompanying drawing explanation
Accompanying drawing is used to provide a further understanding of the present invention, forms the part of the application, and the schematic description and description of the present invention, for explaining the present invention, does not form inappropriate limitation of the present invention. In the accompanying drawings:
Fig. 1 represents the schematic diagram of the user awareness system based on mobile phone described in background of invention;
Fig. 2 represents the localization method schema of the difference problem of the mobile phone business perception matter described in the embodiment of the present invention;
Fig. 3 represents that the client terminal described in the embodiment of the present invention directly processes and exports the schematic diagram of the wireless reason of perception difference;
Fig. 4 represent the backstage described in the embodiment of the present invention according to the message of client transmissions carry out analyzing and processing and export the schematic diagram of the wireless reason of perception difference;
Fig. 5 represents that the backstage described in the embodiment of the present invention carries out associating according to the message of client transmissions and presents the schematic diagram of wireless reason;
Fig. 6 represents the structure iron of the locating device of the difference problem of the mobile phone business perception matter described in the embodiment of the present invention.
Embodiment
Below in conjunction with accompanying drawing, embodiments of the invention are described in detail, but the multitude of different ways that the present invention can be defined by the claims and cover is implemented.
Fig. 2 represents the localization method schema of the difference problem of the mobile phone business perception matter described in the embodiment of the present invention.
Shown in Figure 2, the localization method of a kind of mobile phone business perception matter difference problem comprises:
S101: client-side is based on the Key Quality Indicator model of the analysis structure user awareness to upper-layer service message;
S103: described client-side builds the crucial performance index model without wire system based on to the analysis of lower floor's wireless information;
S105: described client-side or described Key Quality Indicator model is associated with described crucial performance index model by server side, and the wireless reason of perception matter difference is located according to association results.
Technical scheme according to the present embodiment, in step S101 and step S103, client terminal is according to the message of recognition result collection mobile phone two aspects to mobile phone service surface message, TCP (TransmissionControlProtocol, transmission control protocol) more than upper-layer service message and lower floor's wireless information of below TCP, after collection, pass through analyzing and processing, build user awareness model, present KQI (KeyQualityIndicators, Key Quality Indicator) and KPI (KeyPerformanceIndicator, crucial performance index) index. In step S105, described Key Quality Indicator model is associated with described crucial performance index model, and locates the wireless reason of perception matter difference according to association results. This step can have two kinds of enforcement modes, namely at client-side, described Key Quality Indicator model is associated with described crucial performance index model; Above-mentioned information can also be transferred to server side, by the mode of background process, Key Quality Indicator model be associated with described crucial performance index model, thus the wireless reason of consumer positioning perception difference.
In the technical scheme of the present embodiment, client-side obtains KQI and KPI, is associated by above-mentioned KQI with KPI at client-side or server side, thus realizes the precise positioning of the wireless reason to user awareness difference.
More specifically, can be shown in Figure 3, Fig. 3 represents that the client terminal described in the embodiment of the present invention directly processes and exports the schematic diagram of the wireless reason of perception difference. In figure 3, client-side obtains KQI and KPI, concrete, client-side is divided into multiple step (signaling message flow) service message, and as the foundation of wireless carrying, DNS query, TCP build chain, HTTP process, wherein web page browsing has some processes, Streaming Media has some processes, and be to wireless sensitivity to each step according to business characterizing definition, namely wireless environment variation can cause the change of this signalling message at once, such as some process in the foundation of wireless carrying, HTTP; With wireless insensitive, as DNS query, TCP build some process in chain, HTTP; By to the fixed time delay thresholding of each step of wireless sensitivity and the thresholding (preset value, different business can be different) of through-put rate, search for the step of all super thresholdings, extract the time window that this step occurs. I.e. time window corresponding to service message in Fig. 3.
Further, client-side is analyzed according to the wireless daily record collected by mobile phone, output abnormality KPI event, abnormal KPI event defines according to achievement data in wireless daily record, each index has individual normal door limit value, when index exceeds threshold value, it is possible to be defined as an abnormal event.
Such as the wireless network 1 in Fig. 3 and time, wireless network event 2 and time, until wireless network time N and time.
Time window is associated with wireless network time, accurately orients the wireless reason of family perception difference.
More specifically, the index in index number is as follows:
A. statistics is dispatched:
Transmission mode (comprises open loop diversity transmission, closed loop diversity transmission, open loop MIMO, closed-loop MIMO, single current or double fluid wave beam to make paper moulds), MIMOUSAGE (MIMO utilization ratio), MCS (modulation system), scheduling rate, ARQ re-transmission rate;
B. user's through-put rate: up-downgoing PDCP through-put rate, up-downgoing RRC through-put rate, up-downgoing physical layer through-put rate
C. the MR of mobile phone: the RSRP of serving cell RSRQ, adjacent cell RSRP RSRQ
D. other wireless abnormal events: descending fall words, upper row fall words, abnormal switching (comprise pingpang handoff, too early switching, cross switching in evening, be switched to wrong cell), uplink loss, mobile phone through-put power reach maximum value, frequently different systematic evaluation, random access failure.
Embodiment in Fig. 3, the wireless sensing procedure of super thresholding in service message is associated with the abnormal event in wireless information by client-side by time window, if having wireless abnormal event in service message time window or in the time window front time period, then the wireless reason of consumer positioning perception difference accordingly.
Fig. 4 is backstage analyzing and processing and exports the schematic diagram of the wireless reason of perception difference, referring specifically to Fig. 4. The perception situation of multi-user and matter difference reason are done statistical study and are presented by backstage.
Preferably, described client-side comprises based on the Key Quality Indicator model of the analysis structure user awareness to upper-layer service message: business corresponding for described upper-layer service message is divided into multiple step; Obtain the wireless sensing procedure in multiple step according to business feature, described wireless sensing procedure is the step that wireless environment variation can cause signalling message to change in preset time period; Wireless sensing procedure described in each is set time delay thresholding and through-put rate thresholding; Search exceedes described time delay thresholding or all wireless sensing procedure of described through-put rate thresholding; Extract the time window of described wireless sensing procedure.
Preferably, described client-side comprises based on the analysis of lower floor's wireless information is built the crucial performance index model without wire system: analyze the wireless daily record that described lower floor wireless information is corresponding; Normal door limit value according to achievement data obtains the abnormal event in described wireless daily record, and the achievement data that described abnormal event is corresponding exceeds described normal door limit value.
Preferably, described client-side or described Key Quality Indicator model is associated with described crucial performance index model by server side, the wireless reason locating perception difference according to association results comprises: be associated with described abnormal event by described wireless sensing procedure; Obtain the abnormal event in time window corresponding to described wireless sensing procedure and in the time window front time period; Based on the wireless reason of the abnormal state event location user awareness difference in described time window and in the described time window front time period.
Preferably, at described client-side or by server side, described Key Quality Indicator model is associated with described crucial performance index model, locate the wireless reason of perception difference according to association results after, described localization method also comprises: records described wireless reason and presents at described client-side; Or timing or real-time Transmission are to described server side, and present at described server side.
Sum up Fig. 3, Fig. 4 and Fig. 5, obtains service message and wireless information all carries out at client-side, and analyzing and processing, associate and present and both can carry out at client-side, can also carrying out at server side, therefore, technical solution of the present invention is flexible, workable, and compared with prior art, locating effect is obvious, for the wireless reason of user awareness matter difference very accurately improves in operator.
Fig. 6 represents the structure iron of the locating device of the difference problem of the mobile phone business perception matter described in the embodiment of the present invention.
Shown in Figure 6, the locating device of a kind of mobile phone business perception matter difference problem comprises: the first structure module 60, for client-side based on the Key Quality Indicator model that the analysis of upper-layer service message builds user awareness; 2nd structure module 62, builds the crucial performance index model without wire system for client-side based on to the analysis of lower floor's wireless information; Relating module 64, associates described Key Quality Indicator model with described crucial performance index model for client-side or by server side, locates the wireless reason of perception difference according to association results.
Can selection of land, described first structure module 60 comprises: be divided into module (not shown), for business corresponding for described upper-layer service message is divided into multiple step; First acquisition module (not shown), for obtaining the wireless sensing procedure in multiple step according to business feature, described wireless sensing procedure is the step that wireless environment variation can cause signalling message to change in preset time period; Setting module (not shown), for setting time delay thresholding and through-put rate thresholding to wireless sensing procedure described in each; Search module (not shown), for searching for all wireless sensing procedure exceeding described time delay thresholding or described through-put rate thresholding; Extraction module (not shown), for extracting the time window of described wireless sensing procedure.
Can selection of land, described 2nd structure module 62 comprises: analyze module (not shown), for analyzing wireless daily record corresponding to described lower floor wireless information; 2nd acquisition module (not shown), obtains the abnormal event in described wireless daily record for the normal door limit value according to achievement data, and the achievement data that described abnormal event is corresponding exceeds described normal door limit value.
Can selection of land, described relating module 64 comprises: association submodule block (not shown), for described wireless sensing procedure is associated with described abnormal event; 3rd acquisition module (not shown), for the abnormal event obtaining in time window corresponding to described wireless sensing procedure and in the time window front time period; Locating module (not shown), for the wireless reason based on the abnormal state event location user awareness difference in described time window and in the described time window front time period.
The station-keeping system of a kind of mobile phone business perception matter provided by the invention difference problem comprises; Client terminal, for the Key Quality Indicator model based on the analysis structure user awareness to upper-layer service message; And build the crucial performance index model without wire system based on to the analysis of lower floor's wireless information; Described client-side also for, or by server, described Key Quality Indicator model is associated with described crucial performance index model, locates the wireless reason of perception difference according to association results; Server, described server is used for associating described Key Quality Indicator model with described crucial performance index model, locates the wireless reason of perception difference according to association results; And record described wireless reason and present; Or the wireless reason that client terminal described in timing or real-time reception sends, and presents.
The present invention is by installing app at client-side, obtain the message of mobile phone business face and wireless respectively, and mobile phone service surface is identified, according to recognition result, this business is divided into the time window of multiple step and correspondence thereof, it is to wireless sensitivity to each step according to business characterizing definition, wireless daily record is analyzed by the rank such as insensitive, output abnormality event is as fallen words, handoff failure, different systematic evaluation etc., and export time window, by time window, wireless sensing procedure is correlated with, if there being wireless abnormal event in time window, the then wireless reason of consumer positioning perception difference accordingly. then mobile phone business face is closely related with wireless message, such that it is able to the reason of precise positioning mobile phone business perception matter difference.
The above is the preferred embodiment of the present invention; it is noted that for those skilled in the art, under the prerequisite not departing from principle of the present invention; can also making some improvements and modifications, these improvements and modifications also should be considered as protection scope of the present invention.
Claims (10)
1. the localization method of a mobile phone business perception matter difference problem, it is characterised in that, comprising:
Client-side is based on the Key Quality Indicator model of the analysis structure user awareness to upper-layer service message;
Described client-side builds the crucial performance index model without wire system based on to the analysis of lower floor's wireless information;
Described client-side or described Key Quality Indicator model is associated with described crucial performance index model by server side, and the wireless reason of perception matter difference is located according to association results.
2. localization method according to claim 1, it is characterised in that, described client-side comprises based on the Key Quality Indicator model of the analysis structure user awareness to upper-layer service message:
Business corresponding for described upper-layer service message is divided into multiple step;
Obtain the wireless sensing procedure in multiple step according to business feature, described wireless sensing procedure is the step that wireless environment variation can cause signalling message to change in preset time period;
Wireless sensing procedure described in each is set time delay thresholding and through-put rate thresholding;
Search exceedes described time delay thresholding or all wireless sensing procedure of described through-put rate thresholding;
Extract the time window of described wireless sensing procedure.
3. localization method according to claim 2, it is characterised in that, described client-side comprises based on the analysis of lower floor's wireless information is built the crucial performance index model without wire system:
Analyze the wireless daily record that described lower floor wireless information is corresponding;
Normal door limit value according to achievement data obtains the abnormal event in described wireless daily record, and the achievement data that described abnormal event is corresponding exceeds described normal door limit value.
4. localization method according to claim 3, it is characterised in that, described client-side or described Key Quality Indicator model is associated with described crucial performance index model by server side, the wireless reason locating perception difference according to association results comprises:
Described wireless sensing procedure is associated with described abnormal event;
Obtain the abnormal event in time window corresponding to described wireless sensing procedure and in the time window front time period;
Based on the wireless reason of the abnormal state event location user awareness difference in described time window and in the described time window front time period.
5. localization method according to the arbitrary item of Claims 1-4, it is characterized in that, at described client-side or by server side, described Key Quality Indicator model is associated with described crucial performance index model, locate the wireless reason of perception difference according to association results after, described localization method also comprises:
Record described wireless reason and present at described client-side; Or
Timing or real-time Transmission are to described server side, and present at described server side.
6. the locating device of a mobile phone business perception matter difference problem, it is characterised in that, comprising:
First structure module, for client-side based on the Key Quality Indicator model that the analysis of upper-layer service message builds user awareness;
2nd structure module, builds the crucial performance index model without wire system for client-side based on to the analysis of lower floor's wireless information;
Relating module, associates described Key Quality Indicator model with described crucial performance index model for client-side or by server side, locates the wireless reason of perception difference according to association results.
7. locating device according to claim 6, it is characterised in that, described first structure module comprises:
It is divided into module, for business corresponding for described upper-layer service message is divided into multiple step;
First acquisition module, for obtaining the wireless sensing procedure in multiple step according to business feature, described wireless sensing procedure is the step that wireless environment variation can cause signalling message to change in preset time period;
Setting module, for setting time delay thresholding and through-put rate thresholding to wireless sensing procedure described in each;
Search module, for searching for all wireless sensing procedure exceeding described time delay thresholding or described through-put rate thresholding;
Extraction module, for extracting the time window of described wireless sensing procedure.
8. locating device according to claim 7, it is characterised in that, described 2nd structure module comprises:
Analyze module, for analyzing wireless daily record corresponding to described lower floor wireless information;
2nd acquisition module, obtains the abnormal event in described wireless daily record for the normal door limit value according to achievement data, and the achievement data that described abnormal event is corresponding exceeds described normal door limit value.
9. locating device according to claim 8, it is characterised in that, described relating module comprises:
Association submodule block, for being associated described wireless sensing procedure with described abnormal event;
3rd acquisition module, for the abnormal event obtaining in time window corresponding to described wireless sensing procedure and in the time window front time period;
Locating module, for the wireless reason based on the abnormal state event location user awareness difference in described time window and in the described time window front time period.
10. the station-keeping system of a mobile phone business perception matter difference problem, it is characterised in that, comprising:
Client terminal, for the Key Quality Indicator model based on the analysis structure user awareness to upper-layer service message; And build the crucial performance index model without wire system based on to the analysis of lower floor's wireless information;
Described client-side also for, or by server, described Key Quality Indicator model is associated with described crucial performance index model, locates the wireless reason of perception difference according to association results;
Server, described server is used for associating described Key Quality Indicator model with described crucial performance index model, locates the wireless reason of perception difference according to association results; And record described wireless reason and present;
Or the wireless reason that client terminal described in timing or real-time reception sends, and presents.
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| CN111212440B (en) * | 2018-11-21 | 2021-09-03 | 华为技术有限公司 | Method and network equipment for realizing quality difference root cause analysis |
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