CN102711162A - Method for monitoring network quality and optimizing user experience in mobile internet - Google Patents
Method for monitoring network quality and optimizing user experience in mobile internet Download PDFInfo
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- CN102711162A CN102711162A CN2012102265008A CN201210226500A CN102711162A CN 102711162 A CN102711162 A CN 102711162A CN 2012102265008 A CN2012102265008 A CN 2012102265008A CN 201210226500 A CN201210226500 A CN 201210226500A CN 102711162 A CN102711162 A CN 102711162A
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Abstract
The invention discloses a method for monitoring network quality and optimizing user experience in a mobile internet and relates to a strategy for user experience modeling and network quality diagnosis and optimization in the mobile internet. According to five factors such as business types, business operation geographic areas, terminal device types (including hardware models and software operating system types), user experience types and current network quality conditions, which are used by information receivers or users (i.e., terminals), and by the aid of remote data collection and data mining technologies, a universality network quality monitoring and user experience optimization platform of 'user terminal-server' architecture is constructed, and optimization of the network quality, detailing of business operation and improvement of the user experience are achieved.
Description
Technical field
The present invention relates in the mobile Internet; Consider receiver or the employed type of service of user's (being the terminal), professional geographic area, terminal equipment type (comprising ardware model number and operation system of software type), user experience type and the current network quality condition of using; By remote data capture and data mining technology, reach the method for optimizing network quality, refinement service operation, improving the user experience effect.
Background technology
Develop rapidly along with wireless communication technology; Use more and more abundanter in the mobile Internet; Operator is also attempting through user experience (Quality of Experience; QoE) improvement increases the viscosity of user for self network, yet the improvement of user experience can not be directly reacted in the lifting of network quality.The method and the channel that obtain user experience at present are also more single; The basic marketing personal's of dependence customer interview, contact staff's phone are paid a return visit, sampling crowd's conventional methods such as survey; This method investigation sample limited amount, efficient is not high, how to obtain real user experience in the mobile Internet efficiently and accurately; And user's calling information carried out the processing of precise and high efficiency; Automatic monitoring being provided and optimizing suggestion to network quality, to lean operation and professional accurate input reference is provided, is a problem that is worth further investigation.
Find through statistics; Among the new mobile subscriber who networks; It is intelligent terminal that terminal above 80% is arranged; If can on intelligent terminal, increase the module of user's perception and network quality monitoring, and set up the server of automated data analysis and data mining on the backstage, measurement reasonable in design and reporting strategy; And be connected universality network quality monitoring and user experience Optimization Platform that the domestic consumer that structure can autonomous operation can both participate in real time through the application server foundation of mobile Internet with the perception information at terminal and backstage.
Summary of the invention
The objective of the invention is: in mobile Internet; According to receiver or the employed type of service of user's (being the terminal), professional use geographic area, terminal equipment type (comprising ardware model number and operation system of software type), user experience type and five kinds of factors of current network quality condition; By remote data capture and data mining technology; Make up the universality network quality monitoring and the user experience Optimization Platform of " user terminal-server " framework, reach the purpose of optimizing network quality, refinement service operation, improving user experience.
According to the object of the invention; In the mobile Internet that is proposed according to type of service, geographic area, user type, use period; Cooperate different tariff policy, the method for the dynamic adjustments availability of frequency spectrum, its basic principle is: according to the business characteristic that the different periods appear in busy not busy degree of the business of the consumption habit of the type of service that provides in the mobile Internet, different user, different geographic regions and the network; Formulate tariff policy flexibly; The user that dynamic guiding is dissimilar tries out different business types in different periods, different zones, thereby reaches the purpose of balance radio spectrum resources utilance.
According to the object of the invention; Use geographic area, terminal equipment type (comprising ardware model number and operation system of software type), user experience type and current network quality condition according to type of service, business in the mobile Internet that is proposed; By remote data capture and data mining technology; Make up the universality network quality monitoring and the user experience Optimization Platform of " user terminal-server " framework; Its basic principle is: according to different user in the mobile Internet for the use experience of different business in zones of different; Initiatively to System Reports user experience result, and report information such as the device type of using, current network conditions simultaneously, carry out data collection and data mining by the background server end; Provide statistical report and analytical plan, thereby reach the purpose of optimizing network quality, refinement service operation, improving user experience.
Concrete performing step of the present invention comprises:
Step 1: the type of service to mobile Internet provided is classified, type of service 1, type of service 2 ..., type of service i, i is the integer greater than 1;
Step 2: every type business is carried out the user experience modeling, the professional use experience of the language description self that promptly can understand with the user;
Step 3: the user is installed collects the client terminals software of user experience and network condition;
Step 4: the background server environment of setting up user data collection and data mining;
Step 5: the measurement of designing user terminal to server report user experience and network condition and transmission strategy;
Step 6: set up method and mechanism that server data excavates, generate automatically respectively based on terminal, position-based, based on time, type Network Based, based on the statistics and analysis report of user's perception type.
Embodiment
With present 2G/3G cellular mobile communication networks is example, and type of service can simply be divided into speech business and data service two big classes, and the index of reflection speech business user experience has: speech quality is poor, the signal covering is poor, conversation has noise, conversation has call drop etc.; The index of reflection data service user experience has: networking speed is slow, webpage is not opened etc.; The index of reflection network quality has current service district signal strength signal intensity, current Neighboring Cell List, current network type etc.; The index of reflection terminal type has terminal electronic string number, OS Type etc.; The index of reflection user type has mobile identification number, user's signing type etc.; The index of reflection customer position information has current location longitude and latitude, current area identification code, present position-region identification code etc.Server end carries out long term data according to above terminal report information and excavates and analyze, and generates the statistics and analysis report described in the step 6 (but being not limited to).
Certainly; Application of the present invention is not limited to the 2G/3G cellular mobile telephone network; Generally be suitable for for all application scenarios with essential characteristic among this embodiment, for example, this embodiment also can analogize to other mobile Internets 4G mobile cellular net, WLAN, wireless MAN etc.
Claims (10)
1. the method that network quality monitoring and user experience are optimized in the mobile Internet; The employed type of service of this method combining information recipient or user (being the terminal), professional geographic area, terminal equipment type (comprising ardware model number and operation system of software type), user experience type and the current network quality condition of using; By remote data capture and data mining technology, reach the purpose of optimizing network quality, refinement service operation, improving the user experience effect.
2. the method for network quality monitoring and user experience optimization can comprise the following steps: in the mobile Internet described in claim 1
Step 1: the type of service to moving Internet of Things and being provided is classified, type of service 1, type of service 2 ..., type of service i, i is the integer greater than 1;
Step 2: every type business is carried out the user experience modeling, the professional use experience of the language description self that promptly can understand with the user;
Step 3: the user is installed collects the client terminals software of user experience and network condition;
Step 4: the background server environment of setting up user data collection and data mining;
Step 5: the measurement of designing user terminal to server report user experience and network condition and transmission strategy;
Step 6: set up method and mechanism that server data excavates, generate automatically respectively based on terminal, position-based, based on time, type Network Based, based on the statistics and analysis report of types such as user's perception.
3. the method that network quality monitoring and user experience are optimized in the mobile Internet described in claim 1; It is characterized in that: use geographic area, terminal equipment type (comprising ardware model number and operation system of software type), user experience type and current network quality condition according to type of service, business in the mobile Internet that is proposed; By remote data capture and data mining technology, make up the universality network quality monitoring and the user experience Optimization Platform of " user terminal-server " framework.
4. the method that network quality monitoring and user experience are optimized in the mobile Internet described in claim 1; It realizes that principle is: according to different user in the mobile Internet for the use experience of different business in zones of different; On one's own initiative to System Reports user experience result; And report information such as the device type of using, current network conditions actively or passively simultaneously; Carry out data collection and data mining by the background server end, provide statistical report and analytical plan, thereby reach the purpose of optimizing network quality, refinement service operation, improving user experience.
5. the method that network quality monitoring and user experience are optimized in the mobile Internet described in claim 1 is characterized in that, the type of service that mobile Internet provided is classified; Type of service 1, type of service 2 ..., type of service i, i is the integer greater than 1, can for but be not limited to voice call; VoIP; FTP, VoD, business such as data download.
6. the network quality situation described in claim 1; It is characterized in that to embody the quality of service situation of its access network of place, the current present position of user, can be divided into but be not limited to current service district signal strength signal intensity, current Neighboring Cell List, current network type etc.
7. the terminal equipment type described in claim 1; It is characterized in that to reflect the actual physics parameter characteristic of user's used terminal, can include but not limited to terminal electronic string number, OS Type, equipment cpu frequency, Device memory capacity, screen size etc.
8. the customer service use experience described in claim 2; It is characterized in that to embody the evaluation of user, can be divided into but to be not limited to that speech quality is poor, signal covers poor, conversation has noise, conversing has call drop etc. for the impression of voice calling service classification to employed business.
9. the customer service use experience described in claim 2; It is characterized in that to embody the evaluation of user, can be divided into for the impression of data service classification but be not limited to that networking speed is slow, webpage is not opened, speed of download slow, download frequent broken string etc. employed business.
10. the position-based described in claim 6; It is characterized in that at a certain distance the positional information of precision reflection user on physical space, its location parameter can based on but be not limited to customer location longitude and latitude, customer mobile terminal cell ID of living in, customer mobile terminal lane place identification code etc.
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| CN2012102265008A CN102711162A (en) | 2012-07-03 | 2012-07-03 | Method for monitoring network quality and optimizing user experience in mobile internet |
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Cited By (15)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104519377A (en) * | 2014-12-30 | 2015-04-15 | 康佳集团股份有限公司 | Method and system for television software storage release verification |
| CN104539637A (en) * | 2015-01-26 | 2015-04-22 | 中国联合网络通信集团有限公司 | Check code information transmitting method, server and user terminal |
| CN104735708A (en) * | 2013-12-24 | 2015-06-24 | 华为技术有限公司 | WLAN fault detection method and device |
| CN104955071A (en) * | 2014-03-28 | 2015-09-30 | 中兴通讯股份有限公司 | Method, device and system for reporting and obtaining using effect performance of wireless local area network |
| CN105991364A (en) * | 2015-02-28 | 2016-10-05 | 中兴通讯股份有限公司 | User perception evaluation method and device |
| CN106454960A (en) * | 2016-11-16 | 2017-02-22 | 中国联合网络通信集团有限公司 | Method and system for controlling QoS (quality of service) |
| CN107005868A (en) * | 2014-12-15 | 2017-08-01 | T移动美国公司 | The system and method for improved honeycomb Quality of experience |
| CN107667504A (en) * | 2015-05-29 | 2018-02-06 | T移动美国公司 | The analysis of user experience quality is carried out using echolocation |
| CN108174391A (en) * | 2016-12-07 | 2018-06-15 | 中国电信股份有限公司 | Customer service method for sensing and optimizing and system, business platform |
| CN108293024A (en) * | 2016-02-04 | 2018-07-17 | 华为技术有限公司 | The transmission method and device of business datum |
| CN108476423A (en) * | 2015-12-30 | 2018-08-31 | T移动美国公司 | Use the dynamic user experience quality contextual analysis of equipment |
| CN108471625A (en) * | 2018-07-03 | 2018-08-31 | 徐州立讯信息科技有限公司 | Internet of Things radio communication quality automatic monitoring method and the equipment for realizing this method |
| CN112135119A (en) * | 2020-09-11 | 2020-12-25 | 上海七牛信息技术有限公司 | Method and system for automatically monitoring and alarming network condition in real-time audio and video communication |
| US10952091B2 (en) | 2012-10-29 | 2021-03-16 | T-Mobile Usa, Inc. | Quality of user experience analysis |
| US11438781B2 (en) | 2012-10-29 | 2022-09-06 | T-Mobile Usa, Inc. | Contextual quality of user experience analysis using equipment dynamics |
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Cited By (25)
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|---|---|---|---|---|
| US11438781B2 (en) | 2012-10-29 | 2022-09-06 | T-Mobile Usa, Inc. | Contextual quality of user experience analysis using equipment dynamics |
| US10952091B2 (en) | 2012-10-29 | 2021-03-16 | T-Mobile Usa, Inc. | Quality of user experience analysis |
| CN104735708A (en) * | 2013-12-24 | 2015-06-24 | 华为技术有限公司 | WLAN fault detection method and device |
| CN104735708B (en) * | 2013-12-24 | 2018-09-07 | 华为技术有限公司 | WLAN network fault detection method and device |
| CN104955071B (en) * | 2014-03-28 | 2019-02-26 | 中兴通讯股份有限公司 | The reporting of WLAN using effect performance, acquisition methods, apparatus and system |
| CN104955071A (en) * | 2014-03-28 | 2015-09-30 | 中兴通讯股份有限公司 | Method, device and system for reporting and obtaining using effect performance of wireless local area network |
| WO2015143788A1 (en) * | 2014-03-28 | 2015-10-01 | 中兴通讯股份有限公司 | Methods for reporting and obtaining effect and performance of using wireless local area network, apparatus and system |
| US11330447B2 (en) | 2014-12-15 | 2022-05-10 | T-Mobile Usa, Inc. | Systems and methods for improved cellular quality of experience |
| CN107005868A (en) * | 2014-12-15 | 2017-08-01 | T移动美国公司 | The system and method for improved honeycomb Quality of experience |
| US10616777B2 (en) | 2014-12-15 | 2020-04-07 | T-Mobile Usa, Inc. | Systems and methods for improved cellular quality of experience |
| CN104519377A (en) * | 2014-12-30 | 2015-04-15 | 康佳集团股份有限公司 | Method and system for television software storage release verification |
| CN104539637B (en) * | 2015-01-26 | 2018-05-25 | 中国联合网络通信集团有限公司 | Sending method, server and the user terminal of information of check code |
| CN104539637A (en) * | 2015-01-26 | 2015-04-22 | 中国联合网络通信集团有限公司 | Check code information transmitting method, server and user terminal |
| CN105991364B (en) * | 2015-02-28 | 2020-07-17 | 中兴通讯股份有限公司 | User perception evaluation method and device |
| CN105991364A (en) * | 2015-02-28 | 2016-10-05 | 中兴通讯股份有限公司 | User perception evaluation method and device |
| CN107667504A (en) * | 2015-05-29 | 2018-02-06 | T移动美国公司 | The analysis of user experience quality is carried out using echolocation |
| CN108476423A (en) * | 2015-12-30 | 2018-08-31 | T移动美国公司 | Use the dynamic user experience quality contextual analysis of equipment |
| CN108293024A (en) * | 2016-02-04 | 2018-07-17 | 华为技术有限公司 | The transmission method and device of business datum |
| CN108293024B (en) * | 2016-02-04 | 2022-02-25 | 华为技术有限公司 | Service data transmission method and device |
| US11689645B2 (en) | 2016-02-04 | 2023-06-27 | Huawei Technologies Co., Ltd. | Service data transmission method and apparatus |
| CN106454960B (en) * | 2016-11-16 | 2020-02-04 | 中国联合网络通信集团有限公司 | QoS control method and system |
| CN106454960A (en) * | 2016-11-16 | 2017-02-22 | 中国联合网络通信集团有限公司 | Method and system for controlling QoS (quality of service) |
| CN108174391A (en) * | 2016-12-07 | 2018-06-15 | 中国电信股份有限公司 | Customer service method for sensing and optimizing and system, business platform |
| CN108471625A (en) * | 2018-07-03 | 2018-08-31 | 徐州立讯信息科技有限公司 | Internet of Things radio communication quality automatic monitoring method and the equipment for realizing this method |
| CN112135119A (en) * | 2020-09-11 | 2020-12-25 | 上海七牛信息技术有限公司 | Method and system for automatically monitoring and alarming network condition in real-time audio and video communication |
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Application publication date: 20121003 |