CN102546965A

CN102546965A - Voice business quality correlation analysis method, device and system

Info

Publication number: CN102546965A
Application number: CN2012100085231A
Authority: CN
Inventors: 陈宇山
Original assignee: Huawei Technologies Co Ltd
Current assignee: Huawei Technologies Co Ltd
Priority date: 2012-01-11
Filing date: 2012-01-11
Publication date: 2012-07-04
Anticipated expiration: 2032-01-11
Also published as: CN102546965B

Abstract

The embodiment of the invention provides a voice business quality correlation analysis method, a device and a system. The method comprises the following steps of: obtaining first original voice measurement data of an object to be analyzed; carrying out statistical analysis of data according to the obtained first original voice measurement data, and obtaining data of various voice indexes, wherein the voice indexes comprise key performance indexes KPI and key quality indexes KQI; and displaying the data of the voice indexes and a trend curve of the voice indexes generated by the data of the voice indexes, and carrying out correlation analysis of the voice indexes according to display results. By adopting the technical scheme for correlation analysis of the voice indexes to obtain KPI affecting KQI, the relationship between KPI and KQI can be made clear, and the influence of KPI on the perception of users and the degree of influence can be analyzed conveniently.

Description

Voice service quality association analytical method, Apparatus and system

Technical field

The present invention relates to mobile communication technology, relate in particular to a kind of voice service quality association analytical method, Apparatus and system.

Background technology

Certain certain annual user's of investigation of operator satisfaction is found; Voice service and data service are respectively 89% and 11% to the influence power of network quality satisfaction; And influence in the key factor of user satisfaction in voice service, voice service quality proportion is the highest, can reach 28%.But; The Key Performance Indicator of present network (Key Performance Indicator, KPI) (Key Quality Indicator is very excellent KQI) to Key Quality Indicator; Why have numerous users' complaint? Find through analyzing; Mainly be because characterize user's perception Key Quality Indicator (Key Quality Indicator, KQI) and the relation between the KPI uncertain, can't clear and definite user's perception be the influence that receives which KPI.

At present; Operator is to the analysis of network; On spatial granularity, have whole distract (for example city), zone (for example office, commercial center etc.), minimum to the sub-district (cell) grade other statistics; Sometimes analyze in time, week is analyzed, month analyze etc., has the KPI of single object on a period of time analyzes, a plurality of different objects are gone up KPI at one time lateral comparison analysis on the dimension etc. analyzing.When testing, test macro at first specifies the object that will measure, the quality index that will measure, measurement period etc. to create measuring task, carries out measuring task then and accomplishes measurement and stores it.At analysis to measure as a result the time; At first the user will import querying conditions such as the object that will inquire about, the quality index that will inquire about, measurement period, and each quality index of test macro this object that will inquire is presented at respectively on a data tabulation or a datagram and offers the user then.

Because the various KPIs relevant with voice service quality, user's perception are different with the unit between the KQI; And the span difference of each KPI and KQI is also very big; Present this display mode can not be carried out the association analysis of various KPI and KQI effectively, thereby can't accurately find out the influence relation of KPI to user's perception (or KQI).

Summary of the invention

The present invention provides a kind of voice service quality Conjoint Analysis method, Apparatus and system, in order to KPI and KQI are carried out Conjoint Analysis, obtains the influence of KPI to user's perception.

The present invention provides a kind of voice service quality Conjoint Analysis method, comprising:

Obtain the first original speech measurement data of analytic target;

The first original speech measurement data according to being obtained is carried out data statistic analysis, obtains the data of each item speech index, and said each item speech index comprises Key Performance Indicator KPI and Key Quality Indicator KQI;

The trend curve of the said each item speech index that shows the data of said each item speech index simultaneously and generated by the data of said each item speech index carries out association analysis according to display result to said each item speech index.

The present invention provides a kind of voice service quality Conjoint Analysis device, comprising:

First acquisition module is used to obtain the first original speech measurement data of analytic target;

Second acquisition module is used for carrying out data statistic analysis according to the first original speech measurement data of being obtained, and obtains the data of each item speech index, and said each item speech index comprises Key Performance Indicator KPI and Key Quality Indicator KQI;

The display analysis module is used for showing simultaneously the data of said each item speech index and the trend curve of said each item speech index of being generated by the data of said each item speech index, according to display result said each item speech index is carried out association analysis.

The present invention provides a kind of voice service quality Conjoint Analysis system, comprising: be deployed in testing probe and arbitrary voice service quality Conjoint Analysis device provided by the invention under measured zone and the business network element.

Voice service quality Conjoint Analysis method provided by the invention, Apparatus and system; Obtain after the original speech measurement data of analytic target; Original speech measurement data according to obtaining is carried out data statistic analysis; Obtain the data of each item speech index that comprises KPI and KQI, show the trend curve of data and each item speech index of each item speech index then simultaneously, each item speech index is carried out association analysis according to display result; Show separately that with the data or the curve chart of each speech index in the prior art also the scheme of separate analysis is compared; Be convenient to from each item speech index, obtain influential speech index, make the relation of KPI and KQI clear, be convenient to analyze influence and the influence degree that various KPI bring user's perception MOS.

Description of drawings

In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art; To do one to the accompanying drawing of required use in embodiment or the description of the Prior Art below introduces simply; Obviously, the accompanying drawing in describing below is some embodiments of the present invention, for those of ordinary skills; Under the prerequisite of not paying creative work property, can also obtain other accompanying drawing according to these accompanying drawings.

The flow chart of the voice service quality Conjoint Analysis method that Fig. 1 provides for one embodiment of the invention;

The flow chart of the voice service quality Conjoint Analysis method that Fig. 2 provides for another embodiment of the present invention;

A kind of display result sketch map that shows tendency chart and data form when Fig. 3 provides for another embodiment of the present invention;

The flow chart of the voice service quality Conjoint Analysis method that Fig. 4 provides for further embodiment of this invention;

The structural representation of the speech business quality Conjoint Analysis device that Fig. 5 provides for one embodiment of the invention;

The structural representation of the speech business quality Conjoint Analysis device that Fig. 6 provides for another embodiment of the present invention;

The structural representation of the voice service quality Conjoint Analysis system that Fig. 7 provides for one embodiment of the invention.

Embodiment

For the purpose, technical scheme and the advantage that make the embodiment of the invention clearer; To combine the accompanying drawing in the embodiment of the invention below; Technical scheme in the embodiment of the invention is carried out clear, intactly description; Obviously, described embodiment is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills are not making the every other embodiment that is obtained under the creative work prerequisite, all belong to the scope of the present invention's protection.

The flow chart of the voice service quality Conjoint Analysis method that Fig. 1 provides for one embodiment of the invention.As shown in Figure 1, the method for present embodiment comprises:

Step 101, obtain the first original speech measurement data of analytic target.

Wherein, analytic target can be city, zone, user or service link.Analytic target can be confirmed by the user.In the present embodiment, when analytic target is tested, can the data in the test process (being the original speech measurement data) be stored, so that analytic target is carried out statistical analysis in the later stage.In the present embodiment, not limiting the test mode to analytic target, for example can be period measuring, also can be real-time testing.Wherein, cycle, cycle, month cycle etc. when the cycle of period measuring can be, but be not limited thereto, the cycle of period measuring can define according to the practical application scene voluntarily.

Voice service quality Conjoint Analysis device obtains in the original speech measurement data of this analytic target of storing in advance in the test process, obtains the first original speech measurement data of this analytic target.The first original speech measurement data is the part or all in the original speech measurement data.

Step 102, carry out data statistic analysis, obtain the data of each item speech index according to the first original speech measurement data of being obtained.

Wherein, each item speech index comprises common KPI and KQI.For example, KQI can comprise the index that any industry is general, for example MOS.KPI can comprise the index that any industry is general, for example testing cross-talk rate, testing noise rate, testing single-pass rate, testing cutting off rate, testing call completing rate or testing signal strength signal intensity etc.Wherein, the data owner of speech index will comprise the desired value of speech index on each time point.For example, the call completing rate value of testing call completing rate on July 7th, 2011 17:00 time point is 0.7, and the call completing rate value on July 7th, 2011 18:00 time point is 90%, or the like.

Wherein, employed statistical analysis technique can be the average statistics analytical method, but is not limited thereto.

Step 103, show the data of each item speech index and the trend curve of each item speech index of generating by the data of each item speech index simultaneously, each item speech index is carried out association analysis according to display result.

After voice service quality Conjoint Analysis device obtains the data of each item speech index; Can draw the trend curve of each item speech index; The data and the trend curve that show each item speech index then simultaneously carry out association analysis according to display result to each item speech index then.

In the present embodiment, comprise KPI and KQI in each item speech index, can get access to influential each KPI, make the relation of KPI and KQI clear, be convenient to analyze influence and the influence degree of various KPI user's perception to KQI through association analysis.

The flow chart of the voice service quality Conjoint Analysis method that Fig. 2 provides for another embodiment of the present invention.As shown in Figure 2, the method for present embodiment comprises:

Step 201, acceptance division are deployed in the original speech measurement data that measures in real time that the testing probe under measured zone and the business network element sends, and the original speech measurement data that receives is stored in the database.

In the present embodiment, the zone of paying close attention in operator in advance or under network elements at different levels deployment testing probe.Wherein, the testing probe is mainly used in according to the testing task that issues of voice service quality Conjoint Analysis device and carries out the testing of voice service, and generates original testing record and report voice service quality Conjoint Analysis device.

The testing process comprises: be deployed in the testing probe under the business network element of place (being measured zone) and each aspect that operator pays close attention to quality of service.All testing probes all can have a service access network element corresponding with it.Have topological relation between the network element of communication network,, can depict the service path end to end between the testing probe through the topological relation of communication network.In addition, can also testing probe crowd be divided into several probe set, so just can issue the testing task to the probe set of appointment according to the O&M custom (for example hot spot region, section, city, home network element or the like) of operator.Wherein, the service path in the testing task between any two testing probes can be generated by the topological relation of voice service quality Conjoint Analysis device according to communication network automatically, and any two testing probes carry out the testing of voice service automatically.In the testing process, the testing probe can periodically report voice service quality Conjoint Analysis device with the original testing record (mainly comprising the original speech measurement data) that is generated.

Wherein, in the present embodiment, the testing probe adopts method for real-timely testing to carry out testing.That is to say that the original speech measurement data that the testing probe reports voice service quality Conjoint Analysis device comprises the measurement data on all time points after the testing task begins.Wherein, on said all time points also arranged the certain hour cycle, just should the time cycle very little, this cycle can reach on real-time in the scope of the timely reflection quality of service that present operators approve.

Wherein, Original testing record comprises the original speech measurement data, also comprises testing time started, testing object (for example calling terminal title, terminal called title, calling terminal number, called terminal number etc.), calls out the time started, whether whether whether call answering time, the duration of call, off-hook dialing time delay, the time delay that continues, testing connect, testing call drop, single-pass, whether cross-talk, noise or the like information whether.

Step 202, confirm to add up analytic target, the time range that will add up and the time granularity when carrying out statistical analysis.

Wherein, analytic target, time range and time granularity can be specified by the user.

A kind of execution mode is: voice service quality Conjoint Analysis device provides a querying condition that the interface is set; And options such as analytic target, time range and statistics granularity are provided on the interface are set at querying condition, be used to supply the user to confirm information such as analytic target, time range and statistics granularity.Simultaneously, voice service quality Conjoint Analysis device also can be provided with at querying condition the start button that triggers the query analysis action is set on the interface.

Like this; The user page input can be set through the querying condition that voice service quality Conjoint Analysis device provides or select to add up analytic target (for example a plurality of city), the time range (for example morning, 8:00 was to 18:00 in evening) that will add up and the time granularity (for example 0.5 hour) when carrying out statistical analysis, and above-mentioned information is submitted to voice service quality Conjoint Analysis device through the start button that querying condition is provided with on the page.

It is above-mentioned that to want the execution mode of analytic target, time range and time granularity that the page confirms to add up through the querying condition setting be the interactive mode between a kind of user and the voice service quality Conjoint Analysis device; Be a kind of comparatively preferred implementation, but be not limited thereto.

Step 203, according to time granularity, from database, obtain the original speech measurement data in time range of the analytic target that will add up, as the first original speech measurement data of analytic target.

Voice service quality Conjoint Analysis device is after getting access to analytic target, time range and the time granularity that will add up; From database, obtain the corresponding original testing record of analytic target that to add up; From the original testing record of the analytic target that will add up, obtain the original speech measurement data of the analytic target that will add up then; In the original speech measurement data of the analytic target that will add up, obtain part original speech measurement data, the i.e. first original speech measurement data according to time granularity and time range then.For example, according to 0.5 hour time granularity, to 8:00 to 12:00 during this period of time the original speech measurement data in the scope add up.

Wherein, above-mentioned steps 202 is step 101 a kind of execution modes in real-time testing environment with step 203.

The first original speech measurement data of step 204, the analytic target all or part being confirmed will add up averages statistical analysis, obtains the data of the corresponding each item speech index of the analytic target confirming to add up with all or part.

Wherein, The mode that the first original speech measurement data is analyzed has two kinds; A kind of is that the first original speech measurement data of analytic target that all users are confirmed to add up averages statistical analysis, to go to analyze the quality of service situation of all analytic targets of confirming to add up from integral level; Perhaps; Can also from the analytic target that all users confirm to add up, select a part of analytic target; The first original speech measurement data to selected partial analysis object averages statistical analysis, analyzes the quality of service situation of this partial analysis object to get on from integral level.For example; Suppose that the user confirms that the analytic target that will add up comprises hot spot region a, hot spot region b, terminal c, terminal d and terminal e; Then the user can be all analytic targets; Be that focus zone a, hot spot region b, terminal c, terminal d and terminal e regard an integral body (for example regarding a city as) as, the various index situation of integral body (for example this city).In addition, the user can also be divided into a set with hot spot region a and b, and terminal c, d and e are divided into a set, respectively the various index situation as a whole time the from statistics hot spot region and terminal.Another kind is respectively the first original speech measurement data of each analytic target of confirming to add up to be averaged statistical analysis, to carry out the comparative analysis between each analytic target, analyzes the discrepancy of the quality of service between the different analytic targets.Still confirm that with the user analytic target that will add up comprises that hot spot region a, hot spot region b, terminal c, terminal d and terminal e are example; Then in the difference statistical method; With the various indexs of adding up hot spot region a, hot spot region b, terminal c, terminal d and terminal e respectively, so that carry out the difference of the quality of service between analytic target hot spot region a, hot spot region b, terminal c, terminal d and the terminal e.

Present embodiment adopts first kind of analysis mode, and promptly the first original speech measurement data to the definite analytic target that will add up of all or part averages, and obtains result.

In the present embodiment, analytic target has been carried out grade classification, upper level analytic target and next stage analytic target are inclusion relations, and the next stage analytic target is the subclass of upper level analytic target.When in certain one-level analytic target, selecting one or more analytic target, voice service quality Conjoint Analysis device can choose the first original speech measurement data of its next stage analytic target automatically from database.Because analytic target has been carried out grade classification, analytic target also has a statistics granularity problem, serves as the statistics granularity with other analytic target of lowermost level of being divided in the present embodiment.

Present embodiment provides a kind of analytic target of four grades, comprises successively from top to bottom: top analytic target, secondary analytic target, three grades of analytic targets and level Four analytic target.Wherein, top analytic target is the set of secondary analytic target, and secondary analytic target is the set of three grades of analytic targets, and three grades of analytic targets are again the set of level Four analytic target, and the level Four analytic target comprises concrete level Four analytic target.For example, top analytic target can be that city, secondary analytic target can be that hot spot region, three grades of analytic targets can be that terminal, level Four analytic target can be the service paths of terminal-to-terminal service (E2E), but be not limited thereto.Inclusion relation between the present embodiment analytic targets at different levels is as shown in table 1.

Table 1

In above-mentioned table 1, top analytic target comprises a plurality of cities, and wherein, first city comprises first hot spot region-n hot spot region.Secondary analytic target comprises a plurality of hot spot regions, and wherein first hot spot region comprises first terminal-z terminal.Three grades of analytic targets comprise a plurality of terminals, wherein first terminal comprise first terminal and second terminal, second terminal to first terminal ..., first terminal to the z terminal, the z terminal is to many service paths at first terminal.A plurality of many E2E service paths of level Four analytic target.

Above-mentioned analytic target for example in, it is the statistics granularity of analytic target that voice service quality Conjoint Analysis device can be selected service path.Illustrate, if the analytic target of user's appointment is one or more terminals, then the voice service quality can be selected the corresponding pairing original speech measurement data of many service paths in this terminal automatically.If the analytic target of user's appointment is one or more cities (being top analytic target), then voice service quality Conjoint Analysis device can be selected the corresponding original speech measurement data in hot spot region under each city automatically; And for each hot spot region, voice service quality Conjoint Analysis device can obtain its corresponding original speech measurement data in each terminal down automatically; For each terminal, voice service quality Conjoint Analysis device can obtain the pairing original speech measurement data of its following many service paths automatically.Certainly, in above-mentioned illustrating, voice service quality Conjoint Analysis device also need be considered time granularity and two factors of time range when obtaining the original speech measurement data.

Based on above-mentioned; Voice service quality Conjoint Analysis device is a granularity with other analytic target of selected lowermost level; Gather the first original speech measurement data of selected analytic target (promptly all confirm the analytic targets that will add up) and average statistics, generate a result data.During elected majority analytic target, statistics is exactly the mean value of a plurality of analytic targets, and when analytic target of selection, statistics is exactly the statistical value of single analytic target.In this way; The user just can average the analytic statistics of quality of service by zone (for example a plurality of city), section (for example a plurality of hot spot region), customer group (for example a plurality of terminal) or office direction (a plurality of service paths that the calling and called network element is identical), understands the professional average level of whole net.Wherein, the result data that is generated mainly is meant the speech index, for example various KPI and KQI.The present embodiment not number of voice index is done qualification, and is the amount doesn't matter according to actual conditions, for example can be one or more in testing cross-talk rate, testing noise rate, testing single-pass rate, testing cutting off rate, testing call completing rate and the testing signal strength signal intensity etc.In the present embodiment, for the ease of analyzing the influence of each KPI to KQI, the result data that obtains comprises KQI.In the illustrating of various embodiments of the present invention, be example only, but be not limited thereto with the MOS among the KQI.Table 2 provides partial voice index and the pairing data of partial voice index in the embodiment of the invention.

Table 2

Wherein, step 204 can be regarded a kind of embodiment of step 102 as.

Step 205, will be corresponding with the analytic target that all or part is confirmed to add up the storage of each item speech index in same data form, the trend curve of speech index that will be corresponding with the definite analytic target that will add up of all or part is plotted in same the tendency chart.

Voice service quality Conjoint Analysis device is stored in each item speech index of being obtained in the data form after the data that get access to the speech index, and is for example as shown in table 2.And; Voice service quality Conjoint Analysis device also can be drawn the trend curve of each item index according to the data of each item index; In the present embodiment; The trend curve of voice service quality Conjoint Analysis device each item index is plotted in same the tendency chart, promptly in a tendency chart, shows the trend curve of multinomial speech index simultaneously, and is as shown in Figure 3.

Step 206, while video data form and tendency chart.

After forming data form and tendency chart, voice service quality Conjoint Analysis device is while video data form and tendency chart on its screen.For example, voice service quality Conjoint Analysis device can be placed on tendency chart left side one side of something of screen, and data form is placed on the right half of of screen.Again for example, voice service quality Conjoint Analysis device can be placed on the right half of half of with a left side of screen respectively with tendency chart and data form.Again for example, voice service quality Conjoint Analysis device can also adopt last figure following table or go up the mode of showing figure below and on screen, place tendency chart and data form.For the trend curve of multinomial speech index, tendency chart can adopt single-row multirow matrix layout mode or single file multiple row matrix or multiple lines and multiple rows matrix layout mode to show.

Step 207, confirm that according to display result pair and all or part the corresponding each item speech index of analytic target that will add up carries out linkage analysis.

After showing tendency chart and data form simultaneously on the same screen; Can carry out linkage analysis according to each item speech index to the analytic target correspondence of intuitive display result by the user; Obtain that each KPI makes the relation between KPI and the KQI clear to influence and the influence degree of KQI in each item speech index.Present embodiment is an example with MOS, so what specifically obtain is influence and the influence degree of KPI to MOS, makes the relation between KPI and the MOS clear.

In addition; Can also match with voice service quality Conjoint Analysis device by the user and the corresponding each item speech index of analytic target carried out linkage analysis according to display result; Obtain that each KPI makes the relation between the MOS among KPI and the KQI clear to the influence and the influence degree of the MOS index among the KQI in each item speech index.

Wherein, above-mentioned steps 205-step 207 can be regarded a kind of execution mode of step 103 as.

Present embodiment in declarative procedure be the first original speech measurement data with the analytic targets of all being confirmed will add up to average statistics be example, but be not limited to this.For example, can also from the analytic target of confirming to add up, select the partial analysis object, then the partial analysis object that from the analytic target of confirming to add up, obtains averaged statistics, its process repeats no more.

Present embodiment averages statistics through the first original speech measurement data to the definite analytic target that will add up of all or part; Analyzed the quality of service situation of the analytic target of selecting to add up from integral level; And through showing the data and the trend curve of each item speech index simultaneously; Through each item speech index is carried out Conjoint Analysis; Make the relation of each KPI and KQI clear, be convenient to understand influence and the influence degree of each KPI, be convenient to help the customer analysis problem, deal with problems KQI.

The flow chart of the voice service quality Conjoint Analysis method that Fig. 4 provides for further embodiment of this invention.As shown in Figure 4, the method for present embodiment comprises:

Step 401, acceptance division are deployed in the original speech measurement data that measures in real time that the testing probe under measured zone and the business network element sends, and the original speech measurement data that receives is stored in the database.

This step can be referring to the description of step 201.

Step 402, confirm to add up analytic target, the time range that will add up and the time granularity when carrying out statistical analysis.

This step can be referring to the description of step 202.

Step 403, according to time granularity, from database, obtain the original speech measurement data in time range of the analytic target of confirming to add up, as the first original speech measurement data of analytic target.

This step can be referring to the description of step 203.

Step 404, the first original speech measurement data of each analytic target of confirming to add up is averaged statistical analysis, obtain the data of each item speech index of each analytic target of confirming to add up.

In the present embodiment; Voice service quality Conjoint Analysis device averages statistical analysis to the first original speech measurement data of each the definite analytic target that will add up respectively; So that carry out the comparative analysis between each analytic target of confirming to add up, analyze the discrepancy of the quality of service between the different analytic targets.

This step 404 is with the difference of step 204; Voice service quality Conjoint Analysis device need be distinguished the first original speech measurement data of each the definite analytic target that will add up, and respectively the first original speech measurement data of each the definite analytic target that will add up is carried out statistical average.If it is a plurality of that the user confirms that the analytic target that will add up has, then will generate a plurality of data results; If the user confirms the analytic target that will add up and has only one, then will generate a data result.Wherein, the definite analytic target that will add up of the corresponding user of each data result.

Wherein, the result data that is generated mainly is meant the speech index, for example various KPI and KQI.The present embodiment not number of voice index is done qualification, and is the amount doesn't matter according to actual conditions, and the speech index can comprise the index that any business is general.For example KPI can comprise one or more in testing cross-talk rate, testing noise rate, testing single-pass rate, testing cutting off rate, testing call completing rate and the testing signal strength signal intensity etc.KQI can comprise MOS etc.In the present embodiment, for the ease of analyzing the influence of each KPI to KQI, the result data that obtains comprises KQI.

Relevant description about analytic target can be referring to step 204.

Above-mentioned steps 404 is another kind of embodiments of step 102.

Step 405, with the storage of each item speech index of each analytic target of confirming to add up in same data form, the trend curve of the speech index of each analytic target of confirming to add up is plotted in same the tendency chart.

Step 406, corresponding video data form and the tendency chart of each the definite analytic target that will add up of while.

Step 407, each item speech index of each analytic target of confirming to add up is carried out linkage analysis according to display result.

Above-mentioned steps 405-step 407 can be referring to the description of step 205-step 207; Its difference is; In step 405-step 407; Voice service quality Conjoint Analysis device is that each item speech index of each the definite analytic target that will add up is handled, rather than the corresponding each item speech index of all the definite analytic targets that will add up is handled.

Above-mentioned steps 405-step 407 can be regarded the another kind of execution mode of step 103 as.

In the present embodiment; Voice service quality Conjoint Analysis device averages statistical analysis to the first original speech measurement data of each the definite analytic target that will add up respectively; Be convenient to carry out the comparative analysis between each analytic target, analyze the discrepancy of the quality of service between the different analytic targets; And the data and the trend curve of each item speech index through showing the analytic target that each confirms to add up simultaneously; Through each item speech index is carried out Conjoint Analysis; Make the relation of KPI and KQI of each analytic target clear; Be convenient to understand influence and the influence degree of the KPI of each analytic target, be convenient to help the customer analysis problem, deal with problems KQI.

The tendency chart of various embodiments of the present invention is mainly used in the KQI index of understanding the user's perception that characterizes the voice service quality; The trend of MOS for example; And the variation tendency that influences the relevant KPI index of user's perception index, the incidence relation between these KPI of aid analysis and the KQI (or user's perception).In order further to improve tendency chart and the effect of data form in the Conjoint Analysis process; Also in order to make analysis convenient; The voice service quality Conjoint Analysis device of present embodiment is before above-mentioned steps 206 and step 406; Promptly at the same time before video data form and the tendency chart; Carry out related with tendency chart data form; So that when the data on arbitrary speech index time point in office were selected in the corresponding each item speech index of the analytic target of confirming to add up with all or part in the tendency chart after the association or in the corresponding each item speech index of each the definite analysis that will add up, tendency chart can identify the data of other each item speech indexs on selected time point, and in data form, identifies the pairing data of selected time point; Also to make in the data form of related back in the corresponding each item speech index of the analytic target confirming to add up with all or part simultaneously or each item speech index that each the definite analytic target that will add up is corresponding in data on arbitrary speech index time point in office when selected, in tendency chart, can identify the pairing data of selected time point.

Processing mode after a kind of association is: when the user clicks the data point on the trend curve of any one speech index on the tendency chart; All speech indexs can present the vertical cursor line on identical time point, to identify the data of other speech indexs on identical time point.Simultaneously; The high bright demonstration of corresponding data guild of corresponding selected time point in the data form (promptly the data of corresponding vertical light table line also can be by the bright demonstration of height in data form); Make things convenient for the user to locate and read related data, further convenient Conjoint Analysis each item speech index.In like manner, when the data in the user click data form, the data in the tendency chart on this data time corresponding point will perhaps shown on the whole time point that a bright line identifies the data of all indexs on this time point by the bright demonstration of height.

Further; Voice service quality Conjoint Analysis device data form and tendency chart are carried out related before; Can also on tendency chart, draw corresponding with all analytic targets respectively is the alarm threshold county of that speech index, perhaps on tendency chart, draws the alarm threshold line of each item index of each analytic target.

Wherein, Each item speech index has different alarm grades; Each alarm grade has corresponding alarm threshold; Voice service quality Conjoint Analysis device is plotted on the trend curve of each item speech index through the alarm threshold at different levels with each item speech index, is convenient to the user and finds fault data, carries out the specific aim analysis.

In order further to improve the convenience of Conjoint Analysis, voice service quality Conjoint Analysis device can also will surpass the data of alarm threshold in data form knows with the alarm colour code of appropriate level, for example; Data for the threshold value that surpasses the first alarm grade; Use yellow sign,, use green sign etc. for the data of the threshold value that surpasses the second alarm grade; The user is more prone to find fault data like this, is convenient to carry out the specific aim analysis.

In above-mentioned each embodiment, the presentation mode of tendency chart and data form can be:

The title of tendency chart and the coordinate longitudinal axis lock in the horizontal direction, can not roll with HScrollBar, can roll with vertical scroll bar.Non-achievement data cell (placing the form left end) and non-index title bar lock in the horizontal direction in the data form, can not roll with HScrollBar, can roll with vertical scroll bar.The title bar of data form (placing the form top) does not roll with vertical scroll bar in vertical locking, and the index title bar can roll with HScrollBar.The achievement data cell can be with level and vertically scroll bar rolling.

Tendency chart is rolling operation on time-axis direction, and data form is synchronous rolling on time-axis direction, is the data that baseline shows same range as with first time point; Tendency chart is rolling operation on index kind direction, and data form is synchronous rolling on index kind direction, is the data that baseline shows same range as with first index in the tendency chart.On the contrary, on data form, carry out rolling operation, tendency chart is done the interlock of effect same.

Display result as shown in Figure 3 is an example; Suppose some KPI in a time period; Like the testing call completing rate among Fig. 3, testing cutting off rate with testing single-pass rate trend is mild and data are normal, these KPI indexs and user's perception index are described, i.e. the reduction of MOS among Fig. 3 is irrelevant.Can find out that what influence that MOS begins to descend is the fluctuation of testing noise rate and the lasting rising of testing cross-talk rate from the trend curve of MOS.Further, through the time point that begins to descend on the trend curve of clicking MOS, can find that the testing noise rate after the corresponding bright line of this time point does not almost fluctuate; And testing cross-talk rate is also continuing rising; Can find out that the reason that causes user's perception index MOS201-1 to reduce is that testing cross-talk rate is too high, though testing noise rate has fluctuation once in a while, be not the main cause that influences user's perception difference; Based on this, can judge that calling out the cross-talk problem causes user's perception relatively poor.

In order aspect more each item associated voice index to be carried out Conjoint Analysis, can the trend curve and the data of incoherent speech index be hidden in tendency chart and data form, and only stay the associated voice index.More concrete; If what show in the tendency chart is the trend curve of each item speech index corresponding with all analytic targets; Voice service quality Conjoint Analysis device can be according to the trend curve of each item speech index corresponding with all analytic targets that shows in the tendency chart; Obtain in each item speech index to the KPI in the influential each item speech of the decline index of KQI (for example MOS), will the decline of KQI (for example MOS) not had trend curve and the data of the KPI in each item speech index of influence hiding in tendency chart and data form respectively.If what show in the tendency chart is the trend curve of each item speech index of each the definite analytic target that will add up; The trend curve of each item speech index of the analytic target that voice service quality Conjoint Analysis device can be confirmed to add up according to each that shows in the tendency chart; Obtain the KPI in the influential each item speech of the decline index of the KQI in each item speech index, trend curve and the data of the KPI in each item speech index that will the decline of KQI not had to influence are hidden in tendency chart and data form respectively.

With Fig. 3 is example, and voice service quality Conjoint Analysis device can unwanted KPI, filter like testing call completing rate, testing cutting off rate, testing cross-talk rate, testing single-pass rate through hiding operation, the decline of MOS is carried out the analysis of reason to make things convenient for the user.

Wherein, when the trend curve of certain speech index is hidden in operation, can adopt dynamic visual impact, be shrunk to the title of speech index to trend curve, dynamic trajectory moves to " index of hiding " hurdle, in data form, hides the data rows of this speech index simultaneously.Click the title of certain speech index on " index of hiding " hurdle; The trend curve of this speech index will dynamically appear in the tendency chart zone; And in data form, also can present the corresponding data rows of this speech index; This speech index can be removed from " index of hiding " hurdle automatically, and this process is the inverse process that the speech index is hidden.

In addition, hide or show that the trend curve of certain speech index and the mode of data can also adopt final election drop-down list mode to operate, choose then and show, empty the then trend curve and the data rows of hiding corresponding speech index.

Further; Voice service quality Conjoint Analysis device shows before data form and the tendency chart at the same time, also is included in the data form linking between data foundation and the original speech measurement data of each item speech index of the analytic target of confirming to add up for the data of the corresponding each item speech index of the analytic target confirming to add up with all or part or each.Wherein, voice service quality Conjoint Analysis device can be a benchmark with each time point, and all speech indexs corresponding for each this time point connect; Be example for example with table 2; Wherein " operation " of corresponding every row, promptly the original measurement record is the hyperlink of being set up.

Based on above-mentioned; Voice service quality Conjoint Analysis device can be according to hyperlink; Obtaining every speech index (promptly can be and the definite corresponding speech index of analytic target that will add up of all or part; Also can be the speech index of each analytic target of confirming to add up) the corresponding testing recorded information (being the original speech measurement data) of data, and show the original speech measurement data of being obtained.Further, voice service quality Conjoint Analysis device can also generate service path according to the original speech measurement data of obtaining, and shows the service path that is generated, so that service path is measured piecemeal.

Through aforesaid operations, can recall the particular problem point.Through being linked to every original speech measurement data of calling; And with the service path and the testing result of every original speech measurement data of topological graph demonstration; Through service path is measured piecemeal, can provide doubtful fault point and handle suggestion, assist fault location and raise the efficiency.Professional Lu Jingwei first terminal of supposing to be generated is to the service path at second terminal; Between first terminal and second terminal, pass through first intermediate equipment (BSC002), second intermediate equipment (UMG002), the 3rd intermediate equipment (MSC002) and the 4th intermediate equipment (MAC001), and on second intermediate equipment, be connected with the 3rd terminal.Provide through this service path is measured piecemeal: doubtful fault point is: first terminal is to the highway section of second intermediate equipment; Possible breakdown point is: second intermediate equipment is to the highway section between second terminal.The processing that provides suggestion is: detect whether wrong line or make contact of the circuit of first terminal to the highway section of second intermediate equipment, if fault is not got rid of, then investigate the possible breakdown point; Detect whether wrong line or make contact of the circuit of second intermediate equipment to the highway section at second terminal,, please seek help to equipment vendors if fault is not got rid of yet.

Further, voice service quality Conjoint Analysis device can also obtain the corresponding testing recording of original speech measurement data, generates the frequency spectrum of testing recording; The frequency spectrum that when playing the testing recording, shows the testing recording is to carry out the reproduction of user's impression.Moreover voice service quality Conjoint Analysis device can also obtain the calling record of testing receiving terminal and/or testing transmitting terminal, generates the frequency spectrum of the calling record of testing receiving terminal and/or testing transmitting terminal; Play the calling record of testing receiving terminal and/or testing transmitting terminal and show the testing receiving terminal and/or the frequency spectrum of the calling record of testing transmitting terminal, worsen situation with analyzing speech.In the playing process of testing recording or calling record; Synchronous inswept benchmark audible spectrum of cursor line and degradation recording frequency spectrum, promptly cursor line and playing progress rate are synchronous, and which some recording is played to; Cursor line is just synchronous on which point of voice spectrum, makes things convenient for the customer analysis audible spectrum.In addition, can also locate the play position of testing recording or calling record through dragging progress bar slide block on the player.Moreover; Can also be through the combination (the for example combination of Ctrl or Ctrl+Shifit key) of pinning function key or a plurality of function keys; Pull progress bar slide block or click primary importance and the second place simultaneously and come the fixed time section; Between reference edge recording and the recording of degradation end, switch and play, compare analysis, discharge the fixed time section through clicking " stopping " button to specify certain section recording.

In above-mentioned each embodiment, voice service quality Conjoint Analysis device can also be with various statistic analysis result outputs.

Further; After carrying out statistical analysis in the first original speech measurement data of obtaining analytic target and to analytic target; Based on the first original speech measurement data of being obtained; Voice service quality Conjoint Analysis device also allows to reset analytic target, time range and time granularity etc., and the first original speech measurement data of being obtained is carried out the statistical analysis second time.The process of the first original speech measurement data of being obtained being carried out statistical analysis for the second time is identical with the process of carrying out statistical analysis for the first time, repeats no more.

In this explanation, the analytic target of resetting is in the analytic target that is provided with for the first time, to choose, and the time range of resetting must be in the time range that is provided with for the first time, and the time granularity of the resetting time granularity that is greater than or equals to be provided with for the first time.

In sum; The voice service quality Conjoint Analysis method that the embodiment of the invention provides has following beneficial effect: 1, one query; Analytical method is set flexibly, from the zone, section, terminal and E2E service path dimension satisfy the quality of service KQI/KPI analyze demands of operator's different spaces granularity and time granularity; Satisfy the quality of service level KQI/KPI analyze demands relatively between the whole quality of service horizontal analysis of operator, local quality of service horizontal analysis and different object, solved the problem that different statistics granularities need be set up different statistics tasks; Solve different statistics granularities and need carry out repeatedly data query, and hard work amount, the low efficiency problem of the screening of the later stage of data query and human-edited's formula statistics.2, chart interlock and cursor line location are convenient to the user and are carried out the association analysis between each KQI/KPI index, rapidly the professional KPI index of decision influence.3, reviewing of original testing record is provided, the playback of original testing recording and substep fault are delimited, directly impression of perception user's actual services and raising fault location efficient.

The structural representation of the speech business quality Conjoint Analysis device that Fig. 5 provides for one embodiment of the invention.As shown in Figure 5, the device of present embodiment comprises: first acquisition module 51, second acquisition module 52 and display analysis module 53.

Wherein, first acquisition module 51 is used to obtain the first original speech measurement data of analytic target.Second acquisition module 52; Be connected with first acquisition module 51; Be used for carrying out data statistic analysis according to the first original speech measurement data that first acquisition module 51 is obtained, obtain the data of each item speech index, each item speech index comprises Key Performance Indicator KPI and Key Quality Indicator KQI.Display analysis module 53; Be connected with second acquisition module 52; The trend curve of the data of each item speech index that is used for showing that simultaneously second acquisition module 52 obtains and each item speech index of being generated by the data of each item speech index carries out association analysis according to display result to each item speech index.

Each functional module of the voice service quality Conjoint Analysis device of present embodiment can be used for carrying out the flow process of voice service quality Conjoint Analysis method shown in Figure 1, and its concrete operation principle repeats no more, and sees the description of method embodiment for details.

The voice service quality Conjoint Analysis device of present embodiment can the base station, but is not limited thereto.

The voice service quality Conjoint Analysis device of present embodiment; Through obtaining the speech index that comprises KPI and KQI; Get access to influential each KPI through each item speech index of obtaining being carried out association analysis then to KQI; Make the relation of KPI and KQI clear, be convenient to analyze influence and the influence degree of various KPI user's perception.

The structural representation of the speech business quality Conjoint Analysis device that Fig. 6 provides for another embodiment of the present invention.Present embodiment is based on realization embodiment illustrated in fig. 5, and is as shown in Figure 6, and the device of present embodiment also comprises: receiver module 54.

Receiver module 54; Be connected with first acquisition module 51; Be used for before first acquisition module 51 obtains the first original speech measurement data of analytic target; Acceptance division is deployed in the original speech measurement data that measures in real time that the testing probe under measured zone and the business network element sends, and the original speech measurement data that receives is stored in the database, so that first acquisition module 51 obtains the first original speech measurement data of analytic target from database.

Further; First acquisition module 51 of present embodiment specifically be used for confirming to add up analytic target, the time range that will add up and the time granularity when carrying out statistical analysis; And according to time granularity; From database, obtain the original speech measurement data in time range of the definite analytic target that will add up, as the first original speech measurement data of analytic target.

Second acquisition module 52 specifically is used for the first original speech measurement data of the definite analytic target that will add up of all or part is averaged statistical analysis; Obtain the data of each item speech index corresponding with the definite analytic target that will add up of all or part; Perhaps specifically be used for the first original speech measurement data of each the definite analytic target that will add up is averaged statistical analysis, obtain the data of each item speech index of each analytic target.

Display analysis module 53 specifically be used for confirm the data of each item speech index that the analytic target of statistics is corresponding with all or part or with the storage of each item speech index of each the definite analytic target that will add up at same data form; The trend curve of speech index that will the be corresponding or trend curve of each item speech index of each the definite analytic target that will add up is plotted in same the tendency chart with the analytic target that all or part is confirmed to add up; Simultaneously video data form and tendency chart then, and confirm that according to display result pair and all or part corresponding each item speech index or each the definite corresponding each item speech index of analytic target that will add up of analytic target that will add up carry out linkage analysis.

Further, the voice service quality Conjoint Analysis device of present embodiment also comprises: association process module 55.

Association process module 55; Be connected with display analysis module 53; Be used for before 53 while of display analysis module video data form and tendency chart; Carry out related with tendency chart data form; So that when the data on arbitrary speech index time point in office are selected in the corresponding each item speech index of the analytic target of confirming to add up with all or part in the tendency chart of related back or in each item speech index of each the definite analytic target that will add up; Tendency chart can identify other the speech indexs corresponding with the definite analytic target that will add up of all or part or the data of other speech indexs on selected time point of each the definite analytic target that will add up; And in data form, identify the pairing data of selected time point; And make in the data form of related back in the corresponding each item speech index of the analytic target confirming to add up with all or part or when the data on arbitrary speech index time point in office are selected in each item speech index of each the definite analytic target that will add up, in tendency chart, can identify the pairing data of selected time point.

The voice service quality Conjoint Analysis device of present embodiment also comprises: threshold line identification module 56.

Wherein, Threshold line identification module 56; Be connected with display analysis module 53; Be used for before 53 while of display analysis module video data form and tendency chart, on tendency chart, drawing the alarm threshold line of each item speech index each item speech index or each the definite analytic target that will add up corresponding with the definite analytic target that will add up of all or part.

Based on above-mentioned; The trend curve of each item speech index each item speech index or each the definite analytic target that will add up corresponding that the display analysis module 53 of present embodiment also specifically is used for showing according to tendency chart with the definite analytic target that will add up of all or part; Obtain the KPI in the influential each item speech of the decline index of the KQI in each item speech index, will the decline of KQI not had trend curve and the data of the KPI of influence in tendency chart and data form, to hide respectively.

Further, the voice service quality Conjoint Analysis device of present embodiment also comprises: module 57 is set up in link.Module 57 is set up in link; Be connected with display analysis module 53; Be used for before 53 while of display analysis module video data form and tendency chart; In data form, linking between the data foundation of each item speech index of the analytic target of confirming for the data of the corresponding each item speech index of the analytic target confirming to add up with all or part or each to add up and the original speech measurement data.

Set up module 57 based on above-mentioned link, the voice service quality Conjoint Analysis device of present embodiment also comprises: the 3rd acquisition module 58 and path display module 59.

Wherein, The 3rd acquisition module 58; Be connected with receiver module 54; Be used for according to link the original speech measurement data that the corresponding receiver module 54 of data of each item speech index of the analytic target that data or each of obtaining the corresponding each item speech index of the analytic target confirming to add up with all or part confirmed to add up receives and stores, and demonstration original speech measurement data.Path display module 59 is connected with the 3rd acquisition module 58, and the original speech measurement data that is used for obtaining according to the 3rd acquisition module 58 generates service path, and the display business path, so that service path is measured piecemeal.

Further, the voice service quality Conjoint Analysis device of present embodiment also comprises: the 4th acquisition module 60 and first playing module 61.

Wherein, the 4th acquisition module 60 is connected with the 3rd acquisition module 58, is used to obtain the corresponding testing recording of original speech measurement data that the 3rd acquisition module 58 obtains, and generates the frequency spectrum of testing recording.First playing module 61 is connected with the 4th acquisition module 60, is used to play the frequency spectrum that testing is recorded and the demonstration testing is recorded that the 4th acquisition module 60 obtains, to carry out the reproduction of user's impression.

Further, the voice service quality Conjoint Analysis device of present embodiment also comprises: the 5th acquisition module 62 and second playing module 63.

Wherein, the 5th acquisition module 62 is used to obtain the calling record of testing receiving terminal and/or testing transmitting terminal, generates the frequency spectrum of the calling record of testing receiving terminal and/or testing transmitting terminal.Second playing module 63; Be connected with the 5th acquisition module 62; Be used to play the calling record of testing receiving terminal that the 5th acquisition module 62 obtains and/or testing transmitting terminal and show the testing receiving terminal and/or the frequency spectrum of the calling record of testing transmitting terminal, worsen situation with analyzing speech.

Above-mentioned each functional module can be used for execution graph 2 or embodiment illustrated in fig. 4 in corresponding flow process, its concrete operation principle repeats no more, and sees the description of method embodiment for details.

The voice service quality Conjoint Analysis device of present embodiment has following beneficial effect: 1, one query; Analytical method is set flexibly, from the zone, section, terminal and E2E service path dimension satisfy the quality of service KQI/KPI analyze demands of operator's different spaces granularity and time granularity; Satisfy the quality of service level KQI/KPI analyze demands relatively between the whole quality of service horizontal analysis of operator, local quality of service horizontal analysis and different object, solved the problem that different statistics granularities need be set up different statistics tasks; Solve different statistics granularities and need carry out repeatedly data query, and hard work amount, the low efficiency problem of the screening of the later stage of data query and human-edited's formula statistics.2, chart interlock and cursor line location are convenient to the user and are carried out the association analysis between each KQI/KPI index, rapidly the professional KPI index of decision influence.3, reviewing of original testing record is provided, the playback of original testing recording and substep fault are delimited, directly impression of perception user's actual services and raising fault location efficient.

The structural representation of the voice service quality Conjoint Analysis system that Fig. 7 provides for one embodiment of the invention.As shown in Figure 7, the system of present embodiment comprises: be deployed in testing probe 70 (Fig. 6 is an example with 3) and voice service quality Conjoint Analysis device 71 under measured zone and the business network element.Testing probe 70 is connected with voice service quality Conjoint Analysis device 71.

Wherein, can repeat no more at this referring to the description in the step 201 about the description of testing probe 70.

The voice service quality Conjoint Analysis device that voice service quality Conjoint Analysis device 71 can use the above embodiment of the present invention to provide, its concrete structure are referring to Fig. 5 or shown in Figure 6, and its operation principle can all repeat no more at this referring to Fig. 1, Fig. 2 or shown in Figure 4.

The voice service quality Conjoint Analysis system of present embodiment comprises the voice service quality Conjoint Analysis device that the embodiment of the invention provides; Can carry out association analysis to each item speech index equally; Get access to influential each KPI to KQI; Make the relation of KPI and KQI clear, be convenient to analyze influence and the influence degree of various KPI user's perception.

One of ordinary skill in the art will appreciate that: all or part of step that realizes said method embodiment can be accomplished through the relevant hardware of program command; Aforesaid program can be stored in the computer read/write memory medium; This program the step that comprises said method embodiment when carrying out; And aforesaid storage medium comprises: various media that can be program code stored such as ROM, RAM, magnetic disc or CD.

What should explain at last is: above embodiment is only in order to explaining technical scheme of the present invention, but not to its restriction; Although with reference to previous embodiment the present invention has been carried out detailed explanation, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these are revised or replacement, do not make the scope of the essence disengaging various embodiments of the present invention technical scheme of relevant art scheme.

Claims

1. a voice service quality Conjoint Analysis method is characterized in that, comprising:

Obtain the first original speech measurement data of analytic target;

2. voice service quality Conjoint Analysis method according to claim 1 is characterized in that, the said first original speech measurement data of obtaining analytic target comprises before:

Acceptance division is deployed in the original speech measurement data that measures in real time that the testing probe under measured zone and the business network element sends, and the said original speech measurement data that will receive stores in the database.

3. voice service quality Conjoint Analysis method according to claim 2 is characterized in that, the said first original speech measurement data of obtaining analytic target comprises:

Definite the analytic target that will add up, the time range that will add up and the time granularity when carrying out statistical analysis;

According to said time granularity, from said database, obtain the original speech measurement data in said time range of the said definite analytic target that will add up, as the first original speech measurement data of said analytic target.

4. according to claim 1 or 2 or 3 described voice service quality Conjoint Analysis methods, it is characterized in that saidly carry out data statistic analysis according to the first original speech measurement data of being obtained, the data of obtaining each item speech index comprise:

The first original speech measurement data to the said definite analytic target that will add up of all or part averages statistical analysis, obtains the data of the said each item speech index corresponding with the said definite analytic target that will add up of all or part; Or

The first original speech measurement data to each the said definite analytic target that will add up averages statistical analysis, obtains the data of said each item speech index of each said analytic target.

5. voice service quality Conjoint Analysis method according to claim 4; It is characterized in that; The trend curve of the said data that show said each item speech index simultaneously and said each item speech index of being generated by the data of said each item speech index, carry out association analysis according to display result to said each item speech index and comprise:

The data of said each item speech index that will be corresponding with the analytic target of the said definite statistics of all or part or with the storage of said each item speech index of each said analytic target of confirming to add up in same data form, the trend curve of said speech index that will the be corresponding or trend curve of said each item speech index of each the said definite analytic target that will add up is plotted in same the tendency chart with the said analytic target of confirming to add up of all or part;

Show said data form and said tendency chart simultaneously;

Carry out linkage analysis according to said display result pair said each item speech index corresponding or each the said definite corresponding said each item speech index of analytic target that will add up with the said definite analytic target that will add up of all or part.

6. voice service quality Conjoint Analysis method according to claim 5 is characterized in that, said said data form and the said tendency chart of showing simultaneously comprises before:

Carry out related with said tendency chart said data form; So that when the data on arbitrary speech index time point in office are selected in said each item speech index corresponding with the said analytic target of confirming to add up of all or part or in said each item speech index of each the said definite analytic target that will add up in the said tendency chart in related back; The data of other said speech indexs that said tendency chart can identify other said speech indexs corresponding with the said analytic target of confirming to add up of all or part or each the said definite analytic target that will add up on said selected time point; And in said data form, identify the pairing data of said selected time point; And make in the said data form in related back in said each item speech index corresponding or when the data on arbitrary speech index time point in office are selected in said each item speech index of each the said definite analytic target that will add up, in said tendency chart, can identify the pairing data of said selected time point with the said analytic target of confirming to add up of all or part.

7. voice service quality Conjoint Analysis method according to claim 6 is characterized in that, said said data form and said tendency chart is carried out comprising before related:

On said tendency chart, draw the alarm threshold line of the said each item speech index said each item speech index or each the said definite analytic target that will add up corresponding with the said definite analytic target that will add up of all or part.

8. voice service quality Conjoint Analysis method according to claim 5; It is characterized in that, saidly carry out linkage analysis according to the corresponding said each item speech index of the said analytic target of confirming to add up of said display result pair and all or part or each the said definite corresponding said each item speech index of analytic target that will add up and comprise:

Trend curve according to the said each item speech index said each item speech index or each the said definite analytic target that will add up corresponding that shows in the said tendency chart with the said definite analytic target that will add up of all or part; Obtain the KPI in the influential said each item speech index of the decline of the KQI in said each item speech index, will the decline of said KQI not had trend curve and the data of the KPI of influence in said tendency chart and said data form, to hide respectively.

9. voice service quality Conjoint Analysis method according to claim 5 is characterized in that, said said data form and the said tendency chart of showing simultaneously comprises before:

In said data form, linking between the data foundation of said each item speech index of the analytic target of confirming for the data of said each item speech index corresponding with the said analytic target of confirming to add up of all or part or each are said to add up and the said original speech measurement data.

10. voice service quality Conjoint Analysis method according to claim 9 is characterized in that, also comprises:

According to said link; Obtain the corresponding original speech measurement data of data of said each item speech index of data or each the said definite analytic target that will add up of the said each item speech index corresponding, and show said original speech measurement data with the said analytic target of confirming to add up of all or part;

Generate service path according to said original speech measurement data, and show said service path, so that said service path is measured piecemeal.

11. voice service quality Conjoint Analysis method according to claim 10 is characterized in that, also comprises:

Obtain the corresponding testing recording of said original speech measurement data, generate the frequency spectrum of said testing recording;

Play said testing recording and show the frequency spectrum that said testing is recorded, to carry out the reproduction of user's impression.

12. voice service quality Conjoint Analysis method according to claim 11 is characterized in that, also comprises:

Obtain the calling record of testing receiving terminal and/or testing transmitting terminal, generate the frequency spectrum of the calling record of said testing receiving terminal and/or testing transmitting terminal;

Play the calling record of said testing receiving terminal and/or testing transmitting terminal and show the frequency spectrum of the calling record of said testing receiving terminal and/or testing transmitting terminal, worsen situation with analyzing speech.

13. a voice service quality Conjoint Analysis device is characterized in that, comprising:

14. voice service quality Conjoint Analysis device according to claim 13 is characterized in that, also comprises:

Receiver module is used for acceptance division and is deployed in the original speech measurement data that measures in real time that the testing probe under measured zone and the business network element sends, and the said original speech measurement data that will receive stores in the database.

15. voice service quality Conjoint Analysis device according to claim 14; It is characterized in that; Said first acquisition module specifically be used for confirming to add up analytic target, the time range that will add up and the time granularity when carrying out statistical analysis; And, from said database, obtain the original speech measurement data in said time range of the said definite analytic target that will add up, as the first original speech measurement data of said analytic target according to said time granularity.

16. according to claim 13 or 14 or 15 described voice service quality Conjoint Analysis devices; It is characterized in that; Said second acquisition module specifically is used for the first original speech measurement data of the said definite analytic target that will add up of all or part is averaged statistical analysis; Obtain the data of the said each item speech index corresponding with the said definite analytic target that will add up of all or part; Perhaps specifically be used for the first original speech measurement data of each the said definite analytic target that will add up is averaged statistical analysis, obtain the data of said each item speech index of each said analytic target.

17. voice service quality Conjoint Analysis device according to claim 16; It is characterized in that; Said display analysis module specifically be used for the data of the said each item speech index corresponding with the analytic target of the said definite statistics of all or part or with the storage of said each item speech index of each said analytic target of confirming to add up at same data form; The trend curve of said speech index that will the be corresponding or trend curve of said each item speech index of each the said definite analytic target that will add up is plotted in same the tendency chart with the said analytic target of confirming to add up of all or part; Show said data form and said tendency chart simultaneously, and carry out linkage analysis according to said display result pair said each item speech index corresponding or each the said definite corresponding said each item speech index of analytic target that will add up with the said definite analytic target that will add up of all or part.

18. voice service quality Conjoint Analysis device according to claim 17 is characterized in that, also comprises:

The association process module; Be used for carrying out related with said tendency chart said data form; So that when the data on arbitrary speech index time point in office are selected in said each item speech index corresponding with the said analytic target of confirming to add up of all or part or in said each item speech index of each the said definite analytic target that will add up in the said tendency chart in related back; The data of other said speech indexs that said tendency chart can identify other said speech indexs corresponding with the said analytic target of confirming to add up of all or part or each the said definite analytic target that will add up on said selected time point; And in said data form, identify the pairing data of said selected time point; And make in the said data form in related back in said each item speech index corresponding or when the data on arbitrary speech index time point in office are selected in said each item speech index of each the said definite analytic target that will add up, in said tendency chart, can identify the pairing data of said selected time point with the said analytic target of confirming to add up of all or part.

19. voice service quality Conjoint Analysis device according to claim 18 is characterized in that, also comprises:

The threshold line identification module is used on said tendency chart, drawing the alarm threshold line of the said each item speech index said each item speech index or each the said definite analytic target that will add up corresponding with the said definite analytic target that will add up of all or part.

20. voice service quality Conjoint Analysis device according to claim 17; It is characterized in that; The trend curve of the said each item speech index said each item speech index or each the said definite analytic target that will add up corresponding that said display analysis module also specifically is used for showing according to said tendency chart with the said definite analytic target that will add up of all or part; Obtain the KPI in the influential said each item speech index of the decline of the KQI in said each item speech index, will the decline of said KQI not had trend curve and the data of the KPI of influence in said tendency chart and said data form, to hide respectively.

21. voice service quality Conjoint Analysis device according to claim 17 is characterized in that, also comprises:

Module is set up in link; Be used at said data form linking between the data foundation of said each item speech index of the analytic target of confirming for the data of said each item speech index corresponding with the said analytic target of confirming to add up of all or part or each are said to add up and the said original speech measurement data.

22. voice service quality Conjoint Analysis device according to claim 21 is characterized in that, also comprises:

The 3rd acquisition module; Be used for according to said link; Obtain the corresponding original speech measurement data of data of said each item speech index of data or each the said definite analytic target that will add up of the said each item speech index corresponding, and show said original speech measurement data with the said analytic target of confirming to add up of all or part;

The path display module is used for generating service path according to said original speech measurement data, and shows said service path, so that said service path is measured piecemeal.

23. voice service quality Conjoint Analysis device according to claim 22 is characterized in that, also comprises:

The 4th acquisition module is used to obtain the corresponding testing recording of said original speech measurement data, generates the frequency spectrum of said testing recording;

First playing module, the frequency spectrum that is used to play said testing recording and shows said testing recording is to carry out the reproduction of user's impression.

24. voice service quality Conjoint Analysis device according to claim 23 is characterized in that, also comprises:

The 5th acquisition module is used to obtain the calling record of testing receiving terminal and/or testing transmitting terminal, generates the frequency spectrum of the calling record of said testing receiving terminal and/or testing transmitting terminal;

Second playing module, the frequency spectrum that is used to play the calling record of said testing receiving terminal and/or testing transmitting terminal and shows the calling record of said testing receiving terminal and/or testing transmitting terminal worsens situation with analyzing speech.

25. a voice service quality Conjoint Analysis system is characterized in that, comprising: be deployed in testing probe and each described voice service quality Conjoint Analysis device of claim 13-24 under measured zone and the business network element.